Went to Bjs shortly after they opened. Wanted Deli items. Two staff behind the counter. I greeted one and she looked at me. I stood there for another 5 minutes as the only person wanting fresh deli items. Both employees were slicing away. She finally told me that she was filling pre purchased to go orders and that she couldnt wait on me. Hmmmmm....Im pretty sure its your job to wait on customers and slice orders. I had to purchase the pre packaged deli meat instead of getting it freshly cut. I am very dissatisfied and disappointed with the customer service here.

Im so tired of being penalized for paying cash. I have 3 items and have to wait behind 3 people with completely packed carts and the line behind me is now to the back of the store. The cashiers and managers are less than friendly. So sick of this place.

I was in need of an item that the BJ’s app said the store had, but was not in the isle. I asked Devon for help and he walked me to the isle and started looking. He used his hand held to look up the item in the inventory. He saw that they had them and began searching each isle for them. I ended up moving on and as I was about to check out, Devon showed up and handed me the item I had been looking for. I was very appreciative of how he went out of his way to make sure I received what I was looking for and didn’t stop looking until he found it.You the man Devon. Give that man a raise, he’s one of the good ones.

Total chaos in the store, even though they finished renovations, still cant find anything and when you ask workers, most dont know or dont care.They moved mostly to all self-checkouts, only 1 live person checkout lane (always long wait). All the hand scanners have been removed from self-checkouts (told because the store has large shrinkage (thief)), but still have the same people checking you out at the door, (they dont check carts, unless your colored).Because I have a herniated disks, I cant really lift everything on the belts, so the hand scanners were a big plus, now I have to wait 5-10 mins to have a worker scan all my stuff, and still have the person NOT check my cart on the way out.Costco cant come any sooner...please

This is by far the most poorly run BJs that I have ever been to. I do not know what the management is doing but they are not doing their job. Everything is always a mess. The checkout process is crowded and unorganized. The place seems understaffed and the staff that are working seem disinterested and unhappy. Maybe it is just an Albany NY thing.

I always find something unexpected and unique at BJS, like this beautiful cactus.

BJs optical closes at different timesSunday 11:00 to 4:00 p.m.Monday to Friday 10:00 a.m. to 7:00 p.m.Saturday 9:00 a.m. to 7:00 p.m.

Very badly managed club... Had a very bad recent experience.... if you are a colored person then they will treat you like a thief ...so watch out.... Good luck if you want to talk to manger ....no Covid related protocols implemented ....Randomly they follow some rules... Never dare to step into their restrooms ...

Did not accept a return (unopened set of toothpastes) bought yesterday to replace/find a different flavour instead. Dissatisfied customer service since the person in the counter not even checked the receipt which just yesterday purchase before closing. NOT a customer friendly store unlike Costco.

They have had renovations for weeks now and nothing in stock. The place is a complete chaotic mess. I was told it will be until the first of the year. Your members should be compensated for this high inconvenience. I understand you may be trying to step up your game with Costco coming to town. How about getting this together a little quicker? Youre about to lose a member.

Best fastest checkout options un the area. Get in and out fast 👍👍🤩🤩💥💥. Lots of self checkouts. And hand scanners 😃Best Looking but WORST tasting baked goods in the area. Often stale tasting. Dry cakes. Thats my verdict after many years of trying their birthday cakes, deserts, cookies. Several birthday disasters when we got BJs birthday cakes. Everyone found the cakes horrible.

Woman not wearing mask, reported it to manager, manager walked away. Wouldnt say they enforce mask rules here.

Very bad service. They by mistake canceled my business account and then when I confronted them, they didnt have any ans. Even manager didnt help. They told me just to wait till issue is sorted out. Pathetic experience. Not renewing next year.

I was buying Laromme Challah bread (2 pack) for years from BJs. I bought it yesterday 12/1/20 and cut off a piece. There was a chemical smell. I tasted it and had to spit it out. It has a strong chemical taste. Threw it all in the garbage. I will never buy it again. Tried to call BJs to let them know; but, no one answers the phone

Website specifically designed so you cannot cancel membership auto-renewal, keeps sending error messages... how convenient for BJs

Excellent place like the fact that during this epidemic they are open and doing everything they can to avoid contact for everyone weather it be an employee or customer . Yes the lines to check out was long but also moved quickly and kept all involved safe.

Nice clean store but really crowded

I am so frustrated with the customer service here! My boyfriend and I always do a split payment when we purschase stuff. Well the self checkout machine wont let you, so we had to wait in line for a cashier. Well she continued to mess up the check out she had to cancel it and restart it and then asked if we were tired and laughed in my face because I have a cold and lost my voice and I was trying to explain how we are exhausted with trying to do split payments at this location. Her cashier number is 405266. Because of her I am seriously considering canceling my card and shopping elsewhere. This store has gone downhill !

Shopping is decent. Unfortunately they stopped carrying the italian turkey sausage my family uses.I will never buy there gas again. Used it once to fill my tank and it cost me over $400.00 to fix it. Shope said it was garbage gas.

Not enforcing mask mandate very well, shelves are not faced off, I had to get on my hands and knees to get the item I needed in the back of the bottom shelf of the cooler. Not a great experience today.

I drove an hour to get your store. My husband needed a electric cart, none to be found. Nobody would help out at all.The man at the desk said there is only 2 of them in the entire store.. I got back in my car and went to Rottadam Bjs. They had 5 electric carts. We were abe to do all our shopping in Rotterdam Bjs . I am very disappointed in Albany store.👎👎👎👎

Good place to stock up your pantry. Sometimes items are in the place you would think they should be. Reynolds wrap is a little expensive. Sometimes you only need two, but you have to buy more because how it is packaged. I would suggest more check out lanes open at the end of the evening. Staff are very helpful and always seem to know where items are located. There is also a new item out called oak milk. I would like to see bjs carry it. Thanks

Convenient For Bulk Groceries & Gas

Big store. They have everything and lots of it.

Had the greatest costumer service from a cashier named Samantha. Loved the positive energy; she was so helpful 👍🏼

Grocery shopping is a chore, and you surely could make it more pleasant if you offered maps of the store. At times we go in circles trying to find what we need. That said, we shop there due to your excellent buys, and the personnel are among the friendliest. Thanks for asking.

I went to members services to get my BJS card and Ms. Bev helped me. She is the perfect example of customer service. I loved her. She was so friendly and kept a smile on her face. I was so comfortable with her, it felt like I knew her for years.

Great customer service. Had a huge stressful issue and the manager took care of it right away and I left a happy customer. Definitely will be staying with this Bjs

Had received open items on multiple occasions, Once it was rotten fruits and the other times different items, one example is of a ripped oil container seal from a 5Qt Oil container which caused oil leak in back of my truck thereby creating a mess on the floor. Tried calling the member services several times, but no one picks up the call. Their customer service is also not up to the mark.

I joined this BJs today. I was underimpressed.The store, although not dirty, did not appear very clean either. Store was stocked well.The big problem was the deli. There were only a few customers to be waited on. Two staff members behind the counter working. The service was extremely slow, and one staff member could have used a bath.I much prefer Sams.

I usually have a good experience at this BJ’s but was dissappointed today when a deli worker began to prepare my order without changing gloves. This after sweeping the floor. I hope management will educate the staff that gloves are not just for protecting their hands but for protecting the food they serve.

Good shopping for bigger family for small family before use is get expire. Because is come in bunch need 1 get 3 so use extra. Not good for healthy life style.

Tire dept is understaffed. Management seems to be unresponsive to need for more staff. Propane sales come first and any tire related service is last behind sales, phone calls, etc. Appts arent saved in their system. So much wasted time waiting for them to rotate tires under their warranty. Not worth buying from them.

NO TO TIRES---- dont buy tires here!!!! Understaffed installation. 1 person who does desk, sales, installations, fix flats. Call them and ask before you buy if you dont believe it.. I cant believe 1.5 hour minimum. And, Sams club has better deal and aims for less than 1 hour install. Staffed properly. Most places will match the deal, so bjs is not a good choice for tires. AGGRAVATION AND DISAPPOINTMENT IS WHAT YOU WILL WALK AWAY WITH. I bought 3 sets of tires and cant wait to never have to deal with the 30 day wait for rotation that will leave you sitting for hours frustrated!!!

I love shopping in bulk, and on top of it have found some really cool products here. The electronics section is surprisingly extensive (and NOT expensive, lol).

I dont like the coupon system where I have to see coupons for every time..its tiresome

Good store, but limited number of locations and if something sold out no chance buy in different location.

This BJs location has gotten better over time and has a great selection of produce, including some organic options. We also like that they carry Applegate Farms responsibly-sourced hot dogs and other meats.

I am a fan of BJs. Its my go-to place for a lot of organic foods and wild caught fish (mostly frozen). I also have their credit card so get their gas at 10¢ off a gallon.

During 2016 shopping season an employee named Beverly went out of her way to accommodate me and did it most graciously. She is a stellar example of a wonderful employee.I came in on a Sat.for a special on Contigo coffee mugs; there were none on the shelf. I had read on line that there was stock available. The manager on duty that day said there were no more; when I mentioned to him there was probably stock in the back due to the online msg he would not check.I came back on Sunday and there was a huge display of these coffee mugs ; of course now the coupon (for a significant discount on the coffee mugs) was out of date. Beverly listened to me and really helped me out with this purchase. Kudos to Beverly!

I lost my card and they easily replaced it without any hasle.

I love this store I can get groceries and socks at the same time

Long lines

Can find a bit of everything here. Great place to get alternative meats other than beef or pork.

Very nice , good prices. Nice friendly people

Love going here great people and love the quality of stuff you can get for your money

Always packed and busy . This one has the liquor section. Always happy with my visit.

Great filet minon webuyn2 whole ones n butcher cuts n wraps or for us YUMMY!$

I enjoyed shopping there and the people are great i wouldnt working there at all but places i go to like wal.mart they are rude people but you guys are the best

Reasonable prices. Make appointment for tire service. Sells car batteries.

I love this BJs. I have a very long association with this BJs.

Great prices and fill up on your tank while youre here!

Too many sample people in the aisles, self serve check out is sometimes slow because they have so many things going wrong and1 person to help everyone. Otherwise I like it. Well they got new carts and got rid of most of the samples! They got new carts! Hallelujah

Found a great deal on Scullcandy Bluetooth headphones.

Great place shop to in bulk also small appliances

Had a great shopping experience today. Found Christmas presents for less then Targets prices, $8.00 less, yeah.

Big club prices but their gas for your car is pretty hard to beat the prices.

Very crowded, saw a few people we knew, forgot my coupons, wish I could get them at store. Line was fast and spent to much, ha.

We have a big family so this is a great place to shop.

My experience has always been great shopping at BJs in Albany. I only have one sincere compliant.Recently, I rejoined BJs in Albany with a coupon out of the Sunday newspaper. The SPECIAL SAID - jOIN AT A SPECIFIC PRICE AND RECEIVE A $50. 00 GIFTCARD REDEEMABLE AT OF COURSE CERTAIN RESTAURANTS.... It is a terrible false advisement and a scam. 1st of all there isnt a good restaurant on there. 2nd you must spend a min. of $50.00 and the sight tells you how much of the card is redeemable like most of them say $10.00 or less - what a terrible thing to lure people in. Surprise at BJs and disappointed. Have been a member for year. Shame!

Good prices with an expanding collection of merchandise. Like any wholesale club, you have to buy in quantity.

Great prices and product availability

Nice place for shopping.. but Electronic items less..

Better selection than Saratoga store. Bonus is gas was cheap for Albany area.

Good for grocery shopping, good staff, love the licor store!

Great Sale

Bought a box of organic super green salad, found 2 insects on the leaves, guess they are organic too, so gross! Do they prewash leaves before sell it?

Love BJs. Especially since their renovation. Clean, so many choices, very friendly staff.

Services not that great only prices are good

A bit seedy, but its not supposed to be like Target. You can get some bargains but you have to be careful and do price comparisons.

You cannot compare it with costco but this is an OK location.congested parking lot but it has a very cheap gas price.

There is always a long wait for cashiers and carts are regularly in short supply.

Cashier Socks very bad’ Management sucks’ Wait too long

Anytime Ive called I kept being put on hold and took over an hour to resolve a question. Manager couldnt help at all and dont care about losing members.

Friendly staff accesible sections

The store is very big and has a lot of variety for low prices

Usually love them but the lady in the liquor store was very rude!

Bought a 43 TV. $78 cheaper than walmart. Same TV

Only one person working in the autopart section and I cant even get my propane tank filled because he said he needs to finish a customers car first and that he doesnt understand the problem so now Im waiting for him to complete the car.

Really friendly and smart technicians.

Clean and good products.

Great service from friendly and smart technicians

The best place to shop for family

Almost all of the needs are meant here...Thanks Bjs

Its nice for buying in bulk

Chemical cake. Betty crocker nastiness. Need I say more?

Good prices on name brands

It was well worth the trip

Great priceslots of selection

Very good store clean

Their wholesale prices are great

Great place to shop

As good as always as good as always alright

A must if you have a family. Buying in bulk saves $$

Always fun!

Always wonderful

Excellent place to shop

Great

Almost never any lines

I like their cheesecakes.