This MD listens actively. I am a nurse so I have a different perspective. He is respectful and courteous. I didn’t feel rushed or mistreated.. This area is new to me and I needed a friendly face. Even the staff I must say was professional. Quick and barely waited. Have a good day people. God bless.

In and out fast great service..

April was fantastic! I had been a cyst under my armpit that was screaming with pain. April has no problem getting in there and yanked it out. I will never go anywhere again she was amazing.

This review is very late, but is definitely important to acknowledge the level of professionalism that is here. I went in to the walk in knowing I had ulcers and hadn’t eaten in several weeks and was extremely dehydrated. After explaining this to the doctor, she offers antibiotics. Yes, antibiotics for an infection. Now I am not a doctor but I am pretty sure this was the most uneducated suggestion a doctor can say to someone who explained their situation and in no way needs an antibiotic. An antibiotic would’ve made my stomach feel even worse, it was extremely frustrating to know more then a “doctor”. So after the Google Search Graduate offers antibiotics and continued to do so, I left with no help from a person in a coat and over $300 bill. I immediately went to the hospital where a very young doctor who looked fresh out of school takes care of me. Checks my blood to see how dehydrated I was, and realized I wasn’t doing good at all. Gives me a prescription that coats my stomach and helped me eat for the first time in several weeks. I got real help from a real doctor who learned and retained knowledge from a school. I don’t even know what you would call the lady at this walk in.

I called here because my friend called me confused. I live in another town. I wasnt sure why he was confused and talked him into going to seek medical attention right away by his house. He lives alone. Due to Covid he refused to go to the er and agreed to go to the local urgent care. I called this prompt care place to tell them what was going on. The girl who answered the phone, right away said that they couldnt do anything for him. I tried to explain to her that he wont go anywhere else. She said that theyll just send him to the emergency room by ambulance. I said thats fine, but he just really needs SOMETHING right now. I was hoping he would accept an ambulance if a doctor said he needed it. I tried to give her his name but she wouldnt take it. It sounded like she was bothered with me even calling. My friend got there, finally. He was refused care because he didnt have his insurance card. HE COULDNT FIND IT BECAUSE HE WAS CONFUSED. He left and went home. He was found unconscious. Great job prompt care. Obviously money is more important than someones life.

Efficient, knowledgeable, professional, amiable and respectful staff. Wish they were available weekends.

Urgent care was fast no wait time friendly and informative staff

I went in today to get tested for Covid-19. Since I tested last week and I got a negative result they wouldn’t test me again. I called my insurance to see if they would cover another test. My insurance said they would. My mistake was leaving and not calling my insurance when I was there. I called sequoia prompt care after I was home and talked to my insurance, I was told they wouldn’t test me since I was considered positive since I had someone in household that was positive. I explained that when I tested last week I had no symptoms but I took it because I had been exposed to someone with covid that was positive. I told them that I would register again to test since my insurance would cover it. I was told that they wouldn’t test me there even even if I made an appointment since I was considered positive. I asked how come other people tested more than once. She said I needed to stop going around and infecting people. I need to quarantine and stop going out. Told her that was the reason I wanted to be tested. I had a lot of symptoms. I asked if I could then walk in as a patient. I was told no since I was considered positive since I had some one in house hold positive. I told her I didn’t want to lie and go somewhere else knowing I could be positive. I was instructed to call my primary doctor instead. I did and thank god they referred me to a site to get tested. Sadly I am positive of covid. Difference is it’s confirmed not assumed I am positive. Otherwise I would have infected others

I would go and stop by Sequoia Prompt Care, and it was amazing! Friendly nice, knowledgeable, and courteous staffs and nurses! Opened in excellent location! Nice infrastructure! Very tidy and spacious! No wait time at all, especially during walk-ins! Very fast and professional service! Highly recommend visiting Sequoia Prompt Care! 👍

Very short wait. Clean. Nice assistant. Very sweet and knowledgable nurse practitioner. I would come back.

Dr. Quackenbush is now my primary and I couldnt be happier. My BP was out of control for years and with one visit he was able to bring the numbers in to the normal range.

This is the best walk in clinic Ive ever been to. Very friendly staff, fast service. Thank you!

First concern: no masks or waiting room separation. My daughter was coughing and sneezing along with 3 others waiting. If she didnt already have the flue, she probably does now! Id be pretty concerned if I were there for something else. Second issue: long wait time with no warning. We waited for 90 minutes while everyone before us and about 5 people after us were called back. I was told we were the next walk in patients so we waited longer. After 100 minutes we were called back, but only to have vitals checked and be sent back out to waiting room. When I expressed my need to leave in 45 minutes to get my other children I was informed that would be about how long until we actually would see a doctor. We had no choice but to leave after 115 minutes waiting without seeing a doctor. I have been to Premiere Walk In on the SW side of town 10 times for various reasons and never waited longer that 1 hour. I will drive across town to save time and prevent my daughter from spreading her germs or contracting someone elses. The least they could do is tell a person that the walk in wait is 2 hours before a sick kid has to sit there for that long and leave without being seen.

First time being a patient there and was a great experience. Called before i went and was told in a friendly voice and welcoming to walk in anytime. When arriving friendly welcome and waited less then 10mins to be called back for my son. Dr on site was very friendly and professional with answers to all my questions. In and out of office with no problems. Great service all the way around!

Came as a walk in on Sunday and I got in super fast. The staff were very welcoming and professional, not sure if I seen a N.P , P.A or DR. But whoever he was he was very nice and very informative. He listened closely to fully understand what was wrong with me and was straight to the point.

Very professional and respectful Staff! Got in and out of there in promptly. NP (Jamie R) checked my daughter with concern and followed through with empathy! I will definitely come back if need be! Thank you so much

I was feeling very ill and went to Sequoia Prompt, I was impressed by the quick wait times, and I was to put at easy the staffs kind demeanor, especially my provider Ashley FNP (Nurse practitioner). She was very thorough. I highly recommend them.

The providers here are amazing. Very efficient and helpful and caring. I take my kids here usually when they get sick on the weekends and they are very patient with them. I recommend this place to everyone because its also very close to our house and clean.

Great care! I went in for dehydration during my pregnancy. Every person who I was in contact with showed great interest in my care and comfort! I will definitely go again if necessary! Plus I didn’t have to wait hours!

They are so friendly here and thats hard to find in Visalia these days. The front desk employee was beyond kind and our nurse Katie was amazing. Just had a flu shot but I wouldnt hesitate to return for other things in the future. It was really clean and well cared for. Plus the lobby smelled like potpourri.

I chose this walk in because my sister in law had such a great experience. Me too! Friendly, professional, caring staff. Meticulously clean facility. By the time I had checked in, the waiting room filled up. I waited less than 10 minutes, and when I left the waiting room was empty and all the people I had seen waiting were in their cars driving away or coming out the door after me. Highly recommend this place!

I was seen quickly. I was diagnosed correctly. I went on Saturday in terrible pain with an ear infection that has kept me up for two days. He gave me antibiotics and nasal spray. I asked him to address the pain and he said ibuprofen would relieve it with nasal spray. I spent last 48 hours in pain. Missed Easter. Am exhausted from not being able to sleep due to discomfort. Doctors can prescribe small amounts of pain medications when they see raging infections. No compassion.

I received very professional, prompt and polite care here. All staff were friendly and helpful. Despite a busy opening, we were out in an hour, including X-rays for my sons foot. I even received good follow up after the appointment. Very very happy! My favorite in Visalia.

Definitley recommend this place. Helped me right away. Staff is very kind. I highly recommend seeing Jamie Cox, PA-C she is wonderful! Thank you all!

Im very happy with Sequioa Prompt Care. I was greated as soon as I walked in. Loved that the office is always clean & welcoming. From their front desk ladies to their nurses and Dr. Quackenbush. Everyone is so kind and compassionate. Im so glad I found this place.. Theyre awesome!.

Waited over 2 hrs. I understand that its flu season so waiting that long sucked but understandable. So I went in to get checked after being in a car accident. Walked away with an abrasion on my head and a cut on my knee. The Dr Ashley stated she would give me muscle relaxers for the soreness. Few days later someone called to see how I was doing which I thought was really nice. Then this is when it went south.. I went to the pharmacy to get my prescription they told me they didnt have anything for me. They asked if I dropped off a prescription and I told them no. I didnt think it was strange since my primary dr sends my medicine automatically. So I called sequoia prompt care and explained what was going on. The lady I spoke with looked up my info and told me sorry but you werent prescribed any medication during your visit. That set me off. It was like she was accusing me of making up this prescription. By the way my wife was with me the whole time. So she was a witness to the Dr prescribing me the medication. I then asked okay well what can we do? She said well the only way you could get that medicine is if you come for a visit or see your primary. Which would require I pay another co-pay and wait for a mistake of the Dr! Its just ridiculous

Used quick pass to reserve my spot. They got me in within 15 minutes. Went in for rib pain and was diagnosed with a partially collapsed lung after x-rays. Was given antibiotics and sent me on my way. Days passed and pain intensified and fevers started peaking at 102. They practically only took x-rays which took a total of two, even though they do it in office. Two days later i got a second opinion and found I was misdiagnosed and my lung had been filling with fluid. I wouldnt recommend this place for anything besides a common cold. Only reason I gave a two was because the front office was very pleasant.

The provider did not chart her notes so my daughter was held from playing a tournament. Anyone in the medical field knows if it wasnt charted it wasnt done. The nurse who brought my daughter her elbow brace was learning how to put it on in the hallway outside our door. She then brought it in and told us over and over she had no clue how to put it on. We normally have amazing service but last night and then this morning was a complete joke!!!!

Fast and courteous! I heard good things about this facility and I wasn’t disappointed.

Absolutely amazing place! I’ve been here a few times, most recently for an emergency and I’m always in within minutes to an empathetic and caring staff! Highly recommend to everyone!!

We went on a Saturday afternoon by appointment. I was diagnosed and given a prescription. I feel I was diagnosed correctly as my meds are doing what they should.

Love the quick, walk-in service and came from Porterville. It only took me 15 mins for the wait. And highly recommend this place.

I got the amazing opportunity to extern here. The providers are all really great , knowledgeable people, all the staff genuinely care about their patients, and great management. If I was in need of Healthcare I would come here any day , especially seeing how thoroughly and seriously everybody treats and takes care of the patients.

Everyone here is great! I have only had one bad experience at this Sequoia Prompt Care. I had a head injury a few years ago and occasionally get very severe, very sudden migraines. It hadnt been happening very long, so I didnt know what treatments worked or were available. A young, arrogant nurse named Ben spoke with me and no more than a minute after he left the room I overheard him yelling and complaining about having to treat another drug addict. I was in so much pain and so genuinely shocked that I left and spent the rest of my night in the ER. I havent seen him since, so fingers crossed that hes been fired! All in all, everyone else is amazing!

This place is a joke , the wait times arent correct, you could be on the list with a wait time for 10-22min and itll be two hours before youre seen. I understand people get busy and people are coming in sick, but when you have a full staff of NPs and PAs you have no room to make excuses. Some of the staff can be rude , I was here one other time and watched a lady get rude , because she didnt want to use the computer, the staff member became agitated and rolled her eyes. Note to self , not a lot of people like using computers for paperwork. Fix the wait times and quit horsing around.

I got there 13 min after my appt time after having mayor surgery.Explain them why i was late and they said no.One of the ladies in front really roud raising her voice at me.i asked to speck to manager and they said to call her.now i know why they have bad raiting.There was not even 1 person waiting in the waitingroom thats why i dont understand why not be not flexible and try to accommodate patients

Very friendly, quick service and clean facility. I had no problem with the text asking if Id refer them to friends and family :)

The night before my visit I went to their web page because of a review I read on Google after searching walk in health clinics in Visalia. On their page I saw their Quick pass service. Submit it and theyll call you when exam rooms ready. I did late at night and was called @ 9:15 next morning, they open at 9. I had a was unable to answer because had other things going, and didnt finish until evening. I arrived at 6:45pm, greeted with a smile and given a short simple form to fill out. After giving receptionist my insurance card and I,D

Terrible. No remorse or sympathy for my hurt child. Arrived a minute before 7pm. Door was open. Receptionist refused to provide service to us. She stated in a rude tone, we are closed already. Will never take my kids there. Only gave he one star cause I had to, apart from that its none.

Aweful! Got diagnosed but they didnt treat it. Went to my primary doctor. He couldnt believe they didnt prescribe me medication when I was that sick. Never again will I visit here. 👎

We came in for a Sunday visit and we were treated promptly with great care by Dr Tim S.

Really not comfortable...not child friendly.. I well just be careful

Billed over 450.00 for an allergy shotWas not told in advance it was treated as an emergencyAfter several attempts to have charges reduced they will not reduce unless they get cashNever again- beware of walk in clinics- you WILL be overcharged

Would only see us if we signed something saying they can contact us whenever they want for fundraising. We didnt want to sign it so they said they couldnt see us. Meanwhile they charged our credit card and refused to refund us.

Always get great care, and the staff is so friendly

Very friendly front-desk people, but their service was the opposite of prompt - I came in for a basic medical exam and I was there for 2 hours (20 min with doctors and the rest waiting in a room. It would have been nice to know that before they admitted me.

Got my daughter right into a room, took vitals, then was left alone for over 45 minutes. Not cool with a sick toddler.

I received a random text message from the clinic to rate them. I hate random inquiries like that.

Super fast and great bedside manners!

Very SSSSLLLLLOOOOOWW. Very disappointed

Service sucks here .been here for over one hour. Last time they forgot that we were here .we will never come back ......

The help on staff are very caring !!!

Minimal wait time.

Very convenient

—-