Employees are helpful, the place has a big variety of options for women and men

We were just returning a product. It was quick painless and the representative was extremely kind. Would recommend!

Always excellent customer service! Help to find the right product & coupons to help. I dont know of why EVERYONE doesnt shop here!

LOVED our experience at Ulta today! John Vincent “V” made my daughter feel welcomed and included. V answered all her questions on beauty basics and helped her build a starter makeup artistry kit. Thank you!!

The manager wouldn’t work with me on my return because it was 5 days over the 60-day return policy. I had the original receipt and the items were all unopened and unused. I had been out of town for a family emergency, plus I had purchased the wrong kind of products that was meant for my mother, so I have no use for them. I just really wish they’d make an exception and help me out, but she was pretty firm.

So many products for all different beauty needs! Great clearance also!

Place is okay but ever since covid they are pretty low on stock all the time. The rewards program is not as great as sephora.

I shop at this Ulta location all the time and usually have very good experiences with the associates. However, the last time I went in, the associate at check-out was very dismissive and talked over me from the beginning of the transaction to the end. Here is some more context: I noticed that an items price was a lot higher than usual after I made the purchase and the associate was good about returning it. It turns out the item was different than what I thought it was (very similar packaging and size). When I attempted to explain this, with the intention of asking her to help me find what I was looking for, she talked over me and essentially shooed me out the door. If the store was about to close, was short-staffed, or busy, itd be fine, but it was none of those things. As stated earlier, she carried this behavior from the beginning of the transaction. Again, usually I have great experiences at this location, but having worked in customer service myself, this experience was subpar.

Incredibly helpful... there were so many helpful people jumping in. Found me everything I needed. Yay 🙌

The staff and management are so good to us when we go in. The customer service is amazing!

Nice and organized store, the employees are really welcoming and helpful

Great customer service! Products I wanted were all in stock.My daughter was all over the place, and they were super understanding ❤❤❤

Disclaimer; Admittedly I share the same experience as many other reviewers in that I had a difficulties finding certain products due to empty shelves! I made the most of my time and simply bought whatever happened to be I stick so no trip was entirely wasted. Ulta is definitely preferable to Sephora.I like lots of real daylight and light!Sephora Stores , Spot lightlightingPeople are very helpful.Thanks to Covid or whatever I now buy everything online and it costs me much less, not to mention convenience.Bye bye Brick and mortar.

Worst experience ever! Went for a cut and color. The cut was not how I wanted it, she cut it way to short, added layers when I said no layers. The color was horrible. She only colored the top leaving the rest with no color (from roots to ends). Then she tells me, just give it a week, youll like it, Umm. No. I do not like it. I want my money back. Very disappointed and unsatisfied! Will not return!

I’ve always had great experiences at this Ulta. I wish I had every great associates name.Today while I was doing curbside pickup- Maddi assisted me and delivered my products to the car. She verified my purchase- making sure nothing was missed and followed safely guildlines!

I used to prefer Sephora, but my experience at this Ulta was so awesome, I am definitely going to go to Ulta from now on.

The staff were helpful and it was easy to find things in the store. It was organized well. It just seemed expensive so thats why 4 stars... but I dont shop very often for these products.

Stick with Sally or Cosmo Prof, ulta is useless. prices are too high and the service is rude and dismissive.

I love the variety of products they have :) lots of skin care and very helpful people!

I only went to Ulta Beauty to grab a gift for Christmas. But all let ya in on a secret the ladies they have working their are very very beautiful ladies. 😉😉😉😉 which is why they get 5 stars from me. 😁😁😁

Friendly staff and always so clean.

Helpful employees, worth going into a store

All your beauty care supplies in one place at a great price for women and men.

Why a low score? I went in for a certain item. The girl tried selling me something much more spendy and not what I even remotely wanted.

Good pricing cosmetics and workers are nice

I always shop at ULTA for my makeup. It’s almost like a religion to me. This was my third trip into this store and it’s going to be my last. The shelves have been nearly empty every time I’ve gone in and I’ve tried different times and days just to make sure it wasn’t a “delivery truck problem.” The Urban Decay display was almost empty. NAARS- empty. SmashBox- empty. Too Faced- empty. Lancôme- empty. I would have asked to see if there was additional stock in the drawers or in the back if anyone would have bothered to help me, but they did not. I’m super disappointed. I give ULTA enough of my money every year, but I won’t do it here again.

My experience at the salon here was awesome! Mesh was who cut and styled my hair and she did amazing. Normally I leave a salon not really liking what they gave me but she gave me exactly what I wanted! My hair looks great. She was very sweet and friendly too.

Amazing customer service! Katie at the eyebrow counter was so helpful in helping me pick out mascara and eyebrow liner while giving me great tips on how to apply it. Clean store and lots of different brands of makeup. Found exactly what I needed at Ulta.

I seldom write reviews but my experience in this store today was horrible. While I was browsing the clearance section I saw flatiron on sale for a what I thought was a very good price. After finishing my shopping I went to check out and the first sales associate who helped me was very kind and was surprised by the price of the flatiron and was having difficulty scanning it. She called a manager who proceeded to treat me like a was being sketchy and said I know you have a kid and all but Im going to look this up real quick. I do have to sell you it for this price though because that is whats marked. I said thats fine and was very put off by her calling my baby by kid. She continued to look up the item and said Sorry this is taking a while but your kid isnt screaming so its fine. Really. Another manager was called and it was discovered that the item was $125, not $25. Which was fine. I wasnt trying to get something for nothing. I am an honest person. I just saw what I thought was a good deal. Needless to say, Ulta no longer has been my business and I hope this store can learn to treat people a little kinder, especially MY CHILD.

Very helpful staff

The makeup on display was melted. There was no black lipstick.

My experience at this place was a good one.I dont know anything about beauty products the girls there are knowledgeable, friendly and willing to help

I might have to start stopping by daily for the daily half off items. Great job on my brows. Didnt know they had that service as a walk in. Got some helpful advise from the hair stylists. Associates are helpful. Spendy on a lot of products. The fact that they have knowledgeable employees and enough to spend a few minutes with each customer if needed.

Great gift ideas. Friendly, helpful staff.

Very inviting store, great selection and prices. Was greeted and instantly asked if I needed help finding anything. Which unless you have been here before it may take a minute to find it so the help was very appreciated. Very clean store and all the staff I interacted with was friendly and professional.

First time here, the employees here were great. They met me at the door took me right to whatever I was looking for, they were able to tell me about the different products and qualities. They show a lot of teamwork. Helped me find the perfect foundation for my skin, applied it on me so I could see how it looked, Very informative on specials they had as well! Clean organized store!!

Very clean, friendly and helpful .

Tried going to the Jordan Landing location for my daughter and I to get haircuts and we were turned away as they didnt have ANY staff in the salon. So I called Brickyard and the gal who answered was very friendly and spoke with the salon manager to see if she could get us in last minute, they quickly took my info down and set the appointment. Lisa the salon manager was AMAZING!! I have the equivalent of two heads of hair and the result is wonderful! Thank you for great customer service.

Manager was incredibly rude when I came in looking for a product I can add it to my inventory list so others wont be upset like you are. Pardon? Other associate had no idea what the product was. I was looking for a facial sponge.... well in alignment with products they sell and with their online inventory.

I always feel so welcome in Ulta! The girls at the Brickyard location are always so nice and willing to help! While I was visiting this Ulta location there happened to be an irate customer who was clearly in the wrong. Amanda, Holly, and Christine totally kept their cool, helped me as well as other customers, all while maintaining a friendly and positive exterior/store atmosphere. They were truly the epitome of class. I will definitely go out of my way to continue to shop at this location.

They have the best customer service and are always happy to answer questions and offer suggestions. Even when they are extremely busy, the line moves quickly and efficiently. I love going to this store and location.

Clean store, freindly employees always ready to help you when needed.

I love that they still allow me to smell and sample the colognes so I dont look stupid standing there as my wife looks at every skin cream possible.Thanks Ulta for making men friendly :)

My wife and Children were verbally abused at this store by the manager Hannah who works there. She treated them disrespectfully, quoted laws and corporate policy she knew nothing about and completely lost control of her emotions. The associates here lack education and training on how to handle situations and customer service. They took advantage of my wife and her difficulty with the English language, she is obviously Hispanic, and I am obviously not. When I called to talk to her she was much more civil, either because I am a man, speak fluent English, or she simply lacks the necessary education and training to handle these situations with more tact. We will be contacting corporate and customer service and want others to know that you may be treated rudely if you try to purchase a larger quantity of product here, especially if you have any intention of reselling, as according to the associate it is illegal to resell products youve purchased. This is of course absurd or else sites like Ebay, and classifieds pages would cease to exist.

Amazing experience today with Anita she is so kind and beautiful. I am a very inexperienced makeup user when it comes to foundation and skin care I went in not really knowing what I needed Anita taught me how to apply the makeup and made me feel so confident. Thank you so much

Easy to navigate, quick lines

Only reason Im giving four stars is because it can be a little hard to find help in the store, sometimes. Other than that, the people here are polite and the hair stylists are awesome. I sometimes come here for products but its also my preferred place to get my hair cut done. Katie, especially, is one of my favorites.Would definitely recommend this location.

No one asked me if I needed help. Just an associate came over to me while I was looking and said we close in 15 minutes in a hurry up voice tone. I grabbed the Morphe setting spray. As I was checking out the cashier said “we have that in Jeffree Star and it’s pink”. I know Morphe dropped Jeffree Star and it’s a way to get rid of your inventory at Ulta. However, if I wanted to support Jeffree Star: I would’ve got the Jeffree Star one. I no longer support him and the fact the cashier pressured me to get the identical product but with Jeffree Star’s name on it was not appropriate and ruined my shopping experience.

The Manager of the Hair Salon, Lisa, is the best! She always gets the color and cut just the way I love it, she is personable and a joy to visit each time there. I followed her from her last location in West Jordan, though a further drive, she is worth it. Thank you Lisa for a job well done again!I would like to add that if youre looking for a makeover with IT cosmetics, Linda Beach is wonderful. She helped me with a look I was looking for and achieved more than my expectations. She goes the extra mile. Thank you Linda!

Got my hair cut here. Tristann did an amazing job. Super sweet, personable and makes sure you are 100% happy. Ill definitely be going back.

Who doesnt love Ulta!? No better all around beauty supply store in the valley. Styling tools, makeup, smelly goods, and even services too. All the best girly products on your list. Bring your wallet though.. however, they have a really good grocery store beauty section too.

Very awesome experience. Great customer staff is very knowledgeable and helpful. Ultra beauty is also transgender friendly. I will continue coming here for all my cosmetic needs. Thank you.

Staff was incredibly helpful. They helped me order the items that they did not have in stocks.

Had the best experience! I had to return something that wasnt the right shade and they were able to substitute it for the right one with 0 hassle! One of the associates even turned me onto a great new skincare routine - perfect for my age. I highly recommend you visit the Ulta store in Millcreek for excellent and personal service!

They have a nice selection if products that are not too expensive. The associates are also very knowledgeable and helpful when you have questions.

I came here with my fiancee to buy her all of her christmas presents. The pompous security guard then very blatantly pointed at us and we continued to be followed as though we were intending to steal. I understand that loss prevention is a part of retail, but I wont spend money at a place that treats us like criminals. Out of the several stores we shopped at today, this is the only one in which we experienced this type of treatment. No longer coming here.

This Ulta has the best customer service hands down! Always the cleanest and most stocked! Theres nothing else to say other then Ive had bad customer service at every other location close to me and theyre either very dirty, or everything I want is always out of stock. Never this one! I love everything about this location!

Drea (I hope that’s right) was super helpful at helping me find the PERFECT red lip. I always have fun here

Ulta beauty is beyond compare

My first time at this location. It was well organized and well staffed with friendly and helpful people. Found the perfect gift for my sisters birthday. I love you Ulta Beauty you cam have all my money.

There was a sales associate named Madeleine who was SO helpful. She walked the store until she found what I had come for. The rest of the associated are just average... they werent really interested in helping. However, Madeleines help made this a 5 star visit. great associate and a real asset to ULTA! If only all their sales associates were this helpful!!!

Angie helped my boyfriend and I find foundation and a contour kit and she was such a sweetheart! Super fast, definitely knew what she was talking about. Well absolutely be back to see her again!

Great customer service! We are on vacation and I bought shampoo/conditioner back home a week ago. I bumped the conditioner in the shower, the bottle fell and the cap busted open. They replaced it as an even exchange no problem! Such a relief! Thank you!

Ulta has everything but I feel like Ulta as a whole needs to step it up in friendly qualified help. They sometimes try but Im usually disappointed. 🙁 As far as products they really have everything.

Staff isnt as informative as other locations. Customer service could use some improvement . Lastly, Benefit Brow Tech, Kate is a nice person but does not perform Benefit Brow Standards as other locations. As a benefit brow client for years , I was not satisfied with my shape or service. I kindly ask for her to tweak a few areas and she happily did . However, the expertise level is very low and again I was dissatisfied with the shape but pleased with her kindness. Unfortunately , I will have to find a tech who can truly perform the benefit brow standard, you wont find it at this location.

I was not pleased with the prices or the selection of makeup . Would not go back. The employee told me something was lip gloss I got home and it was liquid eye liner . Returned it only for her to do it again. Would recommend going to Macys or Dillard. Did not see much of a price difference anyways

Wish that someone would have welcomed me and asked if I needed help finding what I was looking for. I spent awhile searching. They didnt have a selection of nail stickers. But I did find some fun nail polish colors. I ended up ordering from Amazon.

Your everyday Ulta. Great customer service as usual.

Products for every budget! Super friendly employees who answered all my questions. They have a bunch of mini items which is awesome for trying out new products

Products galore with staff that is helpful, friendly and knowledgeable. Best haircut ever by Katie. Robert rocks doing eye brows.

Didnt have what I was looking for but that was my fault. Three people were willing to help and offered suggestions. And even got a free gift out of the purchase.

Its pretty good.

I prefer Ulta over Sephora. You can find luxury brand cosmetics and drugstore cosmetics. Every hair product and bath accessory you would ever need. My favorite thing is the reward system. Each purchase earns you points that can be redeemed for money off products you already purchase and love. The system also keeps track of your purchases so if you dont have a receipt and need to make a return your purchase history is available.

The Ulta Beauty in Brickyard at this time of night and day was not packed, but there were people in the salon getting their hair done. Ive never even realized that there were salons at Ulta! I browsed the clearance section mostly and then looked for the products I was after. I really only come to Ulta with the coupons in their ads or that come to my email. I was here to retrieve my birthday gift because I sign up for their birthday club. That gift was actually worth $13 so thats nothing to laugh at. I was never approached by anyone asking if they could help me, which this time I actually did need someone to help. I do respect when a customer service rep will ask me just once if I need help and I respect them even more if they will say they will go get someone who knows better than they do how to help me. But alas no one helped me at all this time. I did not find on my own what I was looking for, so I got my birthday gift and a couple other items on clearance and left.

Always ignored. Staff stands around in groups and just talk, if you ask for assistance they seem ‘ put out’. They are always putting on makeup and totally ignore customers. They never suggest items or upgrades. I was sold wrong product, cost me 40$. That’s a lot for me to spend. It like walking into a frat house. If your not Barb your ignored. Sense then I go to Sally Beauty. A coupon should be used for any item not particular items. Your sals will grow if you fix these problems. I keep waiting for the day you display 600$ heels 👠 in window. Snobby store, snobby employees, outrageous pricing. Think of middle class shoppers.

Such a great place! The staff is incredible, and the prices are excellent

This is by far my favorite location in salt lake city. The staff here are so knowledgeable and my favorite thing to do is come pick their brains about their favorite products. They have turned me onto some amazing products I would have never discovered otherwise.

Stopped in today for a quick purchase. I was definitely struggling to pick a shade of foundation, which prompted an employee to come help (they saw the struggle on my face haha). A person with short, black hair came to help with my color match. They provided a few options and explained differences. I had what I wanted in minutes! Thanks!

I love going to get my hair done at the salon in Ulta. Everyone in Ulta is always so friendly. Lisa is the best Hair lady any one can ask for. :)

We were warmly greeted, by multiple associates, when we walked in. We needed assistance finding products and asked Robeigh. He was amazing and so knowledgeable. He was friendly and was able to recommend products that we’re very happy with.

I went in to get my hair cut and colored. I was going from dark to light which is kind of tricky. The girl who did my hair was named Haley and she was wonderful. She did such a great job! She listened to what I needed and recommended the perfect cut and color! It did take a little long but I expected it was going to take some time. All in all I was thrilled when I got home and could really examine the work. I would and will go back to see her... she knows what she is doing and then some! Thanks Haley for my new look!!!!

You can find just about any of your beauty needs here. Some of the products are priced higher, but they do also carry lower priced cosmetics and other beauty products fit a tighter budget. The staff is also very friendly.

Love love going into this store especially around Christmas time because of all the makeup deals. They have drug store brand makeup and high end makeup available for purchase. The staff is knowledgeable in both which is nice cause I cant always afford $50 dollar foundation.

Ulta is probably one of the better beauty stores that is around, but this one is okay. I have been here a few times and the employees are too busy standing around complaining about work when I ask for help than to actually be helpful. I know this is a busy business parkway, but talk about your work issues some other time or when people arent actively looking for advice.

The sales associates were so helpful in helping me find some great gifts for my wife. The store was very well organized, and very professional. I would most definitely recommend going! Fast and friendly.

Ive been coming here for 2 years and I am always so happy with my hair. Lisa does the most incredible job, I always have a lot of fun talking to her and the staff and my hair is the perfect platinum after every appointment!

Had exactly what I needed! Very friendly staff💕

Carries all the same high-end and mid-range brands as Sephora, but also has a large selection of low-end and drugstore brands. Has a complete Benefit Brow Bar, hair stylists and makeup artists on location, and the store associates are friendly and helpful. This location is also much larger than the City Creek Sephora, so if youre looking for something more particular or unique, or beauty products that arent makeup, this Ulta probably has it in stock.

Love this place. Staff is always friendly and helpful

Love Ulta to purchase things but my Salon experience was AWFUL! I’ve never heard back from the manager either. I went in at 12 pm and wanted a bayalage (however you spell it) my hair was already lighter on the bottom for when I’ve gotten it done last time and just wanted it brought up a little and more color. I showed the gentleman what I wanted and told him I had to leave at 4 and if he could do that and a cut before then, he said yes no problem. He cut off two inches before hand and started to bleach my hair. I sat in the chair for 2 1/2 hours before I asked him how much longer it’ll be because I have to leave in an hour and a half. He told me he was almost done. Around 3 o’clock comes around and he’s still not done bleaching my hair.. I think he could tell I was getting frustrated because we still have to wash out the bleach, color and cut. He hurried and did the rest of my hair and a manager came up and talked to him about being late. He told me he’d be right back and went to talk to his manager, later he came back and told me he just put in his two weeks but will hurry with my hair. At this time it was 3:30 (ish) He finally got to rinsing our my hair at 4 and told me he can wash it out and put the color in at the same time but I told him no I’ll just have someone else do the color. He washed it out and told me my hair isn’t “broken” but he’s using extra conditioner. I had to leave after 4 with my hair wet and not done AT ALL. Worst experience ever! Paid for the services and left and will not go back. DO NOT RECOMMEND! I’m 25 and take good care of my hair (I get it done once a year, never blow dry it, never straighten it and once in awhile curl it) now my hair is FRIED!!! My sister has to cut off 2+ more inches to get rid of my fried ends. I’m devastated! I didn’t realize how much it was damaged until I got home and it finally dried. If I knew it was that damaged I wouldn’t of tipped or would’ve said something about the services.If you’re reading reviews to see how the salon is I would highly recommend going somewhere else. Otherwise I love Ulta! Buy all my beauty needs there! But for the same pricing I’d recommend going to a nice salon and have it done professionally.

Katie did my hair & it turned out so prettyyyyyyy!!! Would definitely recommend her. She is awesome 👏 😎

Just dropping my girlfriend off to get some stuff. She seems to enjoy it, always has what she needs.

Super awesome salon!

Great service but the container of the makeup box is really cheap!

I went 2 days in a row, none of the employees asked me if I needed help, or if I was doing ok. The second day, after I went towards the back of the store, the manager asked if I was finding what I needed, to which I answered yes, and proceeded to ask my question about a sale price online/in store. She was able to answer accurately, which was nice, because when I flagged down a staff earlier & asked the same question, they answered incorrectly. To sum it up, if you know exactly what you want, and do not have questions about products, or the application of said products (or the price), this place is fine. In, out, done, great. But, if you are needing a little extra help, or might have other questions, I would not recommend this location.

Really helpful staff. Had no idea what I was looking for and they helped me out immediately. Super friendly!

Great service

The staff here is not helpful at all. They almost seem annoyed when you ask for assistance. I’ve left with the wrong foundation tone every time. I feel that’s due to them not being patient and taking the time to actually color match me properly. Have spent so much money trying to get it right.

They have good range of choices when it comes to men fragrance

Great