What a waste of time and terrible experience. Don’t recommend this place. Literally talked to a new doctor/ psychiatrist every visit. They seem to focus on getting to the next appointment. I read some people had bad experiences with the front desk staff. My experience with them was they seem over their jobs but I never let them get lazy I would tell them what I need and made sure they catered to my needs. Shouldn’t be that way. You are helping their business as a client.

I have tried a few times to make an appointment but on January14th at 4:23 I received a phone message from Brenda letting me know that we had a referral from our primary care dr. Due to several things we didnt follow up until 2 days ago. I left a message and Brenda called me back today. First of all, she was cold and impersonal as I gave the reasons for my teenage daughter needing to come in. No compassion or sympathy to a difficult situation. Then she asked about our insurance. I was trying to find our printed referral from our primary dr that lined out that they had already gotten our insurance information and referred us to hope speaks at both their professional recommendation and our insurance verifying they were in plan. I could not find it quickly so I told her a little about our insurance which is a little different than most. I barely got the words out of my mouth and she said we dont have anyone taking new patients with that insurance.. I was literally speechless. She didnt ask for me to send in my card or to find the original referral (that she obviously had a copy of at one point), no offer of cash pay, or any alternatives. I got off the phone immediately in tears. This is NOT the person that should be dealing with patients who are feeling hopeless and have strong reason to be seeking help.

Dr. Shoaf was a busy man yesterday and so therefore the office administrator, Vicki, was sooo helpful with making sure all my prescriptions were at the pharmacy because I was getting results that they weren’t there from the Tom Thumb pharmacy app. Vicki is taking a hands on approach with me which shows they care about their patients. Teamwork makes the dream work. Thanks Vicki

I was diagnosed with PTSD and sometimes I have a hard time with details. My first initial appointment was rescheduled because I could not get through the 15 pages of information. This led to my STD being denied. The intake specialist had zero compassion for my situation and insisted that everything be completed before being seen. When I finally got through it, I was given a Rx and a book to read along with are quest for blood work that I have yet to recieve the results. That was last year. Dr. Shoaf was great but Id really love to bypass Brenda and Shelly so Im having to find a different facility.

The staff seems nice enough, and kind, and knowledgeable. However for all 3 of our visits our encounters were an hour late. This makes it impossible to plan your trip accurately. Well find someone who wouldnt be late for their own funeral.

Dr Shoaf gave us excellent care and was an expert in helping us- taking extra time and for follow ups when out of town. Able to get appointments when needed. Life changing and we are forever thankful.

I used to see Dr. Minirth. Now I see Dr Shoaf. He is great. Sometimes there is a bit of a wait but it is worth it. He understands the medicine that will help. Staff is very nice.

I have been seeing Dr. Shoaf for treatment for several months. He has helped me turn my life around and the counseling there is really good too.

3 stars mostly because I miss the calmness and respect for patients that Dr. Minirth gave to his patients. When schedules permitted, Dr. Shoaf was a pleasure to discuss about my sons needs.The PA that started seeing my son always seems to have a judgmental attitude towards me.The office staff very recently have become more and more rude and untruthful. Theres a long story behind this statement.Thankful that I decided to move my sons treatment elsewhere where we will be treated with respect and not judged for whatever reason.

I really like Dr. Shoaf. I waited til I had seen him a couple of times to review him. He was really good with me and my family. Great guy. Listens and answers questions readily.

Jennifer is the best. I knew Dr. Minirth for over 30 years before he passed and he was a wonderful man. The new owner keeps raising the cost for an office visit every 6 months. Dr. Minirth cared about his patients. Obviously, the new owner just cares about the money. The office visit is now 150.00. I have no insurance, but they care less.

I had an appointment with Dr. Minirth and he was so nice and understanding. He listened to me and knew exactly what I was talking about and gave very good solutions and advice. There was also a nurse who assisted him and she was just as nice as he was. I am so grateful to find this Clinic. I read the reviews and almost cancelled! Im glad I didnt. Im sorry that some other people wasnt pleased, but I was very pleased. Dr. Minirth is such a nice person. The front office staff are friendly as well. I do recommend that you confirm your payment for your appointment with your insurance company because they may over charge you. I dont think they do it on purpose, but check with your insurance company to be sure the office has the right insurance information.

Amazing doctors... AWFUL WAIT TIME!!!! Same story different day! Been waiting 45 minutes past the appointment time. #NoShockThere

This place is great. I saw Dr. Shoaf and liked him very much. The staff was nice. It took a while to get in to see him as a new patient but it was well worth the wait.

Highly recommend Dr. Shoaf, he is very knowledgeable on medicine, and to the point yet a nice guy.

My experience with Dr. Shoaf has been nothing but positive. He has always spent enough time to get the meds correct and follow up on how Im doing.

I loved Dr Frank.He helped me through a very rough period. He was so caring and kind. I lost my insurance but he just kept on seeing me free of charge....he said I just want to see you well. Rest in Jesus Doc I know your having a blast up there!

Dr Shoaf is fantastic. I dont mind the long wait, but once I waited more than 4 hours and they forgot I was waiting and the Dr had gone to lunch. Only happened once in ten years though. I miss the bible teaching from Dr Minirith. Jennifer and Brenda are both lovely compassionate professionals. I have been going here about 10 years and am very very satisfied with Dr Shoaf, but once I made the mistake of asking for a counselor. Im Sept 3 2019 I had an appointment with Siham Zachery, but she did not show up or cancel. I decided to try someone else and got Dr Keith Wright. This Dr was rude, judgemental and the absolute worst counselor I have ever seen. Please complain to the state board if you also feel his behavior and treatment was inappropriate and unprofessional. I wish I could give negative stars for him only.

Love Jennifer! She’s the most loving and caring person I know!

We made an appointment with this clinic to see if my 3rd-grade daughter has a learning disability. DO NOT bring your child or daughter to this clinic if you want personal care, time with the clinician, or his/her undivided attention. You can learn a lot about the care and a clinics priorities simply by sitting in the waiting room. And we did -- FOR 1.5 HOURS -- before we decided to stand up, demand a refund, and leave without walking back to see a clinician. And when we did walk up to demand our refund, the front desk clerk turned around to what appeared to be the physician we were scheduled to see, and the doctor scolded the front desk for not getting her the paperwork in time (we had completed it 45 minutes prior to this), said that we took too long to complete the paperwork (we got there 20 minutes in advance and finished with the paper work in 30), therefore we would have to reschedule. All this right in front of us with not one word of Im sorry youve been waiting a WHOLE HOUR What can we do to make this right? or anything of the sort. I would run. RUN! away from this clinic if you are curious about what its like to be a patient here. Go somewhere they want to see you, where they care about your experience, and where you feel welcome. My wife cancelled her patients, I took off work, and we pulled my daughter out of class for this crap. What a joke.

I’m still not sure what to think of this place. Ever since I got out of out patient facility and came here, they were right onto it. With a few medication switches and diagnoses, I’ve finally found the perfect fit aside from some other difficulties. But reading some of the reviews on here, I do agree that the staff can be intimidating. I often dread my appointments because I feel like they treat me like I’m a ticking time bomb or that I’m crazy or something. They look at me like I’m a subject to be studied instead of a person who’s simply just trying to get her way around and find what’s best for my health. I feel like the appointments are always so speedy, I want to think critically about what the best approach would be instead of being constantly on drugs. It’s not always as simple as “changing the dosage” or changing meds all together. Our mental health isn’t just a speedy process, it’s something you have to thoughtfully consider.

Dr Frank Minirth may have been small of stature physically but he was a GIANT in mental capacity. He was a very wise counsellor and he will be severely missed this side of heaven. I recommended him to everyone I came across who suffered from any kind of mental issue, to put it quite simply he was brilliant. God bless him and his family!

I was impressed with the amount of time that was spent with me. They did such a great job at explaining my medication and made sure I understood how to take it. They also gave me samples as well.

Absolute Nightmare!! Appointment @9:30am dont get scene until 11:30am always a different Dr.. Dr trys to make you feel stupid and makes it out to be all your fault!!Bad people Bad Dr!!

Dr Minirth passed away over a year ago. He was a brilliant doctor, and a caring Christian man. He did not push medication , yet he had an uncanny ability to be able to prescribe the correct medication... Sometimes it was vitamin supplements , but he also prescribed medications that psychiatrists prescribe. His passing away was a very sad thing , and he is greatly missed . He helped me and so many other people like myself .

Appointments are easy to schedule. Office staff is friendly. Care is both professional and empathetic. Phone calls are returned quickly and any issues are addressed immediately. I really could not ask for more.

The receptionists are terrable and do not have answers. I typically get an I dont know, instead of let me find out and get back to you.

I was needing help for my child and someone told me of Dr. Shoaf. He has done a great job for us. The right treatment and the right medicine has made a world of difference. We are so happy to have found Dr. Shoaf.

Jennifer Pomales is the best!! She is a mini me of Dr. Minirith. “May he RIP”. When we lost Dr M, I had no idea what was going to happen. I knew about some of the other doctors that were at that location, but had had the pleasure of spending time with Jennifer as she assisted Dr M on a daily basis. I was so relieved to know that I was going to be able to continue to seeing Jennifer.

I saw a doctor here who told me I should get a DNA test to see how quickly I metabolize medication -- without telling me that it would cost me personally almost $1000. I didnt need this test, and was never given the results. Once I got billed, I called and wrote a letter to both the doctor and Hope Speaks to complain. The only response I got was to call the lab tech who did the swab test -- which was silly since I had no problem with how the test was administered, but that it was ordered without my having pertinent information, that is, how much it would cost me.I asked Hope Speaks to work with the company that did the testing because I had no bargaining power to get them to reduce the bill (and really it wasnt their fault). Again, Hope Speaks didnt even respond to my requests. I will not go there again.

I actually like coming here. The staff is great and actually care about you. Usually i dread coming to the doctor, but they make it easy

Dr. Shoaf had no eye contact, second guessed himself time and time again and I had very little confidence he could provide any good feedback. His assistant that met with me beforehand was absolutely amazing. I do appreciate her. I wont be going back.

I previously had some negative experiences with the receptionist and a mild one with Dr. Shoaf. After originally posting a 1 star review, Vicky took the time to reach out to me and took complete ownership of my experience. She cleared up a misunderstanding I had of Dr. Shoaf and personally apologized for the receptionists behavior. She advised she would be sure to address that, and overall she had excellent customer service. The receptionist could learn a lot from Vicky. She really helped make me feel so much better and that means a lot. Definitely giving it another chance.

These people know what theyre doing. Ive been a long time customer and theyve helped me for many years. They kept me on track to the point Im finishing college.

If you want to meet the RUDEST, ANGRIEST office staff EVER step right up into the ring. I have gone to this clinic for years. After Dr. Minirth passed, the staff who wasn’t what you called “nice” in the first place took a turn for the worst. Even Kim who used to be the nicest one there.. not anymore. Even a phone call puts them out. This is nothing more than a prescription factory. Which is EXCATLY why people put up with their horrible service.

UPDATE: After posting a 1-star review, I received a phone call from Vickie regarding my frustrations. She offered me some alternatives/options for scheduling my future appointments so that this issue will not continue. She was extremely nice and understanding, so I am changing my review to 3-stars. In the future, if my next appointment/experience is as pleasant as my conversation with Vickie, I will update my review to 5-stars to reflect that.(Original post for 1-star review): Theyre always running AT LEAST 30 mins behind. I was here for an hour one day, and I never got to see my doctor because I finally had to give up and go to class. Still paid for the appointment though.Currently, Ive been waiting here for 30 mins (my appointment was scheduled 30 mins ago), and I was just informed I still have 2 patients ahead of me. Im going to be late to class again. I wish I could give this place 0 stars because this is ridiculous. Im going to have to pay for an appointment YET AGAIN where I never got to see my doctor.

I’ve been seeing Dr. Neaves for almost 10 years, and he’s worked to help me learn to stand on my own two feet and find genuine love for myself. I’m so grateful for this clinic, and Dr. Neaves. Without his guidance and patience, I don’t think I could have made it through these past 10 years. I’ve gone from being a 15 year old who first walked into his office, angry st the world, to almost being 25 with a smile on my face each time I see him. Dr. Neaves helped save my life, and he’s always known exactly how to figure out my medications, and has always stayed patient through my learning steps. I’ve found nothing but love and kindness at this office, and I’ll continue to return here for as long as I can.

UPDATE: 12/21; 1 Star now 4 stars.I was able to speak with Vickie directly, she and I discussed my symptoms at this point and helped me find a middle ground that should help me get through the holidays. The doctor is out today, which is perfectly fine because everyone deserves a break, I personally could not call sooner than today anyway. I do feel much better about going back to this clinic, and will be going after New Years. A good friend reminded me that the holidays are their busiest time of year so that helped give me a better perspective too. So thankfully, I am a lot less anxious about the holidays and hope this positive care continues. Thank you, Vickie.*After calling on a Friday to report negative symptoms coming off a med, which I was recommended stopping by the doctor. He was clear that the withdrawal would be difficult. I was vomiting 4-5 times a day, shivering and dizzy, all of this for a week. I did not hear from them on Monday by noon so I left another VM. Reported I was a bit better but really needed to see the doctor. I called again at 4 after not hearing anything and was assured the nurse practitioner would call me in 20 minutes. 1.5 hours later, nothing. I called back, was told I just needed to be patient. I finally got a call from the NP, I missed it and called back immediately. I was transferred by the front staff to her and was told I just needed to make an appt. transferred again I got the front desk VM, despite my call being less than 5 minutes. I called back and was transferred to the answering service who cannot make appts just take messages. I left a detailed message, explaining availability and that I needed a call first thing. One hour later the NP called me back after hearing my second VM. She assured me that she would speak to Dr. Shoaf and call me early afternoon. She was very kind to me which I appreciate. Well it’s now Wednesday and I have never heard from them. They are extremely lucky I am doing better because I was at a point of needing the ER to help with my fluid loss. I don’t exaggerate when it comes to my health. While I have been happy with my results after my few visits however I will not be going back. There is no excuse to have no heard from this clinic and they really need to reavulate how their staff handles patients. Someone dropped the ball real bad with me. I still have no idea if my message from the answering service was ever received. I have friends who are very happy with their care there and I hope it continues.

Jennifer pomales and all the staff are the best. They really listen to me and have a genuine interest in helping me feel better.

Nice christian guy. He can get pretty cocky though. His staff isnt the greatest so dont expect a smile or any kindness coming from this office. Its strictly business. I go because I have been with him for a while and he is a smart guy. Thats about it.

Great place. Great doctors.

When I went through an incredibly hard time in my life and I wasnt sure where to go or what to do - Dr. Minirth and his team were there for me.I know there were other not so nice reviews, but perfection doesnt exist and if you need help then please know that is all they want to do!

For a long time, I thought I was too good for the books I had got from Dr. Minirth. Over the years, though, I have learned to let authors be imperfect. All in all, codependency seems to affect so many people. Dr. Frank Minirth (and Les Carter and Dr. Meier as well) wrote the best book I have read on the subject of codependency. What seems like OCD at first, makes a daunting subject seem more manageable. I wish Dr. Minirth was still alive to get this, but I just wanted to tell someone how good this book is.

Went there for the first time a couple days ago, and i didnt experience anything like the bad reviews say. Everyone was nice and seemed like they cared.

I honestly dont even know where to begin. I started seeing Dr. Frank Minirth back in the 90s when Dr. Les Carter, PhD was with him (both amazing doctors). I moved away for 12 years and when I moved back to the area, decided to give Dr. Shoaf a shot. Never again. His prescribing is questionable at best (giving someone a Rx for Adderall when they’re withdrawing from a benzodiazepine and already experiencing heightened anxiety, for instance). I came back to my follow-up appointment and told him I thought it over and decided it was not a good course of action. With a coy grin, he asked if I still had the paper Rx for the Adderall, as if to say “Gotcha!”, assuming that I had already filled it. I reached into my purse, pulled it out, put it on his desk, and never returned. My only regret is that I didn’t walk out of the appointment as soon as he handed me the Adderall Rx in the first place. I was just so taken aback, I couldn’t even stand up for myself at that point in time. But hey, all’s well that ends well… at least I don’t ever have to go back and have found much better help elsewhere. Also, don’t bother with the genetic testing if Dr. Shoaf is your doctor – he won’t explain what it even means. Truth be told, I’m not certain he even knew what it meant. I had to take the report elsewhere to obtain an actual explanation.

Never received a call back

This place only wants your money. Especially doctor Thomas shoaff who most likely prescribes himself medicine that he abuses. This guy was high like a kite when he walked in the office and talked like I was wasting his time. Also made me wait for an hour even though I scheduled an appointment. Please take my advice to heart since I wasted so much time and money into this clinic.

I have been going to Minirth Clinic for over 20 years. It is only because of Dr. Minirth and Dr. Neal that I am alive. I have gone through a deep depression, anxiety and most recently PTSD after being attacked in 2013 and being left for dead. Understanding the way the clinic runs may help some people dismiss some off the negativity. Dr. Minirth was the amazing Physic, he knew what drugs went together best with the least amount of side effects. Dr. Neal is who looks over your chart to see if changes need to be changed to something else,or increased or decreased in strength or if you need to see a psychologist to work out issues locked up and pushed deep down inside. And yes I have waited extended times but I am glad to wait if the person before me is deeply troubled and may need extra time. I know that when wanting to end my life they spent the extra time I needed to make sure I would not leave and end my life. I know they try to see children as soon as they can due to short attention spans, so if your child waited, you may have saved the life of a person who may have been at the end of their coping ability. As for giving drugs you need to start somewhere and most likely your meds will need to be changed over time. The doctors also try to have you see a psychologist to see if therapy and drugs will help unlock all the deep dark pushed down things you were not able to deal with at the time. Some people dont care for therapy and only take meds. By doing this your only allowing the doctors to try to stabilize your condition with the chemicals. Dr Minirth was known worldwide and had patients come from all the world. I will miss him terribly, but know that a team is still there to help me. I have not met Dr Shoaf but know that Dr. Minirth was too intelligent to get into a practice without trusting his partner to take over if something happened to him. As for needing doctors visits more often....thank the insurance companies who often tie up the drs hands in order to treat you. I know as I see over 5 specialists and the insurance company tries to dictate to my speacialist how to treat me. Geez, why cant I then see the insurance company direct? Oh, thats right, most of them dont go to med school. I am just giving you a little history of what I have learned over the past 20 years. If I hadnt been seeing these amazing people the date on my grave marker would have been March 17, 1992. Thank you for always helping me through the tough times!

Please read the tremendous recommendation for Dr. Virginia Neal, which follows my introductory information.I know very little about Dr. Minirth, so I cannot comment on his work. As well, I have had only one appointment with Dr. Shoaf. He was caring (and handsome - which never hurts.) He made a few recommendations concerning the modification of my medication dosages. Unfortunately, the adjustments were not a positive experience, yet I appreciate his concerns and understand that different doses are appropriate for each patient. None of us are exactly alike, and it takes a little time to stabilize a patient. I did try his suggestions because he also stipulated, If this doesnt work go back to the dose you currently use. Personally, I believe in the old adage, If it aint broke dont fix it! So, after a month of experiencing negative backlashes to the reduction in mg. I went back to my former dose, and all was well again.**Most importantly, I do know a great deal about another incredible expert who additionally has a practice at the Minirth Clinic. Her name is Dr. Virginia Neal. Dr. Neal holds a Ph.D in Psychology as well as a N.P. (a Nurse Practitioner) specializing in Psychopharmacology. I have been Dr. Neals patient for almost 13 years, and I will never withdraw from her loving and skillful care. After 10 years of seeing previous Psychiatrists for severe depression Dr. Neal made the only correct diagnosis I have obtained. Dr. Neal instantly identified my condition as Rapid Cycling Bipolar. She was correct, and I finally began to feel like a whole person again.Dr. Neal is an master psychopharmacologist, a distinguished author and one of the most conscientious and caring individuals I have met in my 52 years. She was able to quickly stabilize my debilitating condition with the newest most effective medications. This was nothing short of amazing because I was in such emotional pain I was prepared to take my life. Fortunately, I was referred to Dr. Neal. She saved my life. I cannot recommend any other psychopharmacologist in this part of the country.Dr. Neals expertise is vast and one can tell from the first minutes with her that she truly cares about the emotional wellbeing of her patients. I trust Dr. Neal implicitly and know if I ever begin feeling depressed again I can visit her and great relief will be mine within a few days.After 13 years as Dr. Neals patient I can assure you there is no better individual to help return you to a state where you can once again experience that zest for life.Additionally, I am not an isolated case. I have sent several good friends who were at the lowest points of their lives to Dr. Neal. In each case Dr. Neal has again saved their lives, and I got to keep my friends because they healed under her guidance.Although I could speak of her positive qualities for hours, I will conclude my review with the following statement. I have received many great gifts under Dr. Neals care. Most importantly, I once again have discovered the ability to experience happiness and contentment in my life. I feel safe under her care and trust her unreservedly. She is one of my very favorite people in the entire world and I trust, respect and love her with all my heart and I thank her for making me whole again. She is a gift. If you are in a place where you dont think you can go on or a place of pain please set an appointment with Dr. Neal at the Minirth Clinic. With her expert care you can and will once again experience the hope and love for life you have lost. You will live again.

I went there for help. Instead they kicked me out after the weekend because of my insurance. Never again.

Wait time is extremely long

Do not recommend

Mini Wonderful counsellors....

Great Place!

Jennifer is the best