This is in my opinion the classiest gym in Wake county.I used to be a member , but since I moved , I missed it.Highly recommend it.P.S. I may move closer one day and will join again

More like a resort vs a gym. Food brought to you as you hang out pool side or the outdoor hot tub. Lockers with working locks- you don’t have to bring your own lock like at other gyms.

My 5 yr. Old had swim lessons and became comfortable with his instructor immediately. He was successful and became friends with several staff. The change room for families is clean and organized. Our first day there, we were assisted by a camp staffer who was supervising her charges. Everyone we met was friendly and helpful. Other services that I saw include a restaurant and hair design salon. There may be more, but we were impressed with our experiences!

Great pool area for young kids. Has a resort like feel. Common areas kept clean and in good shape. The staff are friendly. Pricing higher ($200+ monthly for family of 4), but a nice experience. Much more preferable than YMCA experience we previously chose, mostly because of location.

The gym is excellent. Big spacious gym that provides nearly all that youre needing for your workouts. It provides child care, a beautiful pool (indoor and out), and other essential wants you think of or wouldnt think of at a gym. Im honestly impressed.

I just rejoined against my better judgment. Here is the thingThey offer no veterans discount. Just about everyone doesBut the thing that gets me is the fee to use the pool. It is 150 dollars for the three of us. The place is wonderful don’t get me wrong but there is an additional fee for just about everythingSo if you do not mind paying 194 a month plus a 150 pool fee. This is the place for youThe only reason I rejoined is because of our 9 year oldOh and they will say they do offer a vet discount but that is only on the joining fee which is zeroA great place but way too expensive

Beautiful Gym, has 2 pools, indoor & outside. 2 floors, big gym with many machines top of the line equipment. Classes, Nice indoor track too. Very nice for whole family.

We Love this gym! Staff is so nice, a lot of equipment that works, locker rooms and bathrooms are always clean. Can’t wait to get back from vacation to get back into our workout routine. ❤️

This is my therapy and my grandkids are like when are we going to the resort😂

This place used to be great when I became a member four years ago.. But now the prices keep going up and the service keeps getting worse. All they care about is more members = more money. The quality of this place seems like the typical big business cutting corners to make the business more money. And if you dont like it, too bad. There seems to be plenty of people that can afford this place more than I, but put up with the decline... 🤷‍♀️

I had a membership here through a corporate account and was told by staff that my account would cancel if the corporate account were to cancel. Long story short the corporate account cancelled and they charged me 11 times what I was paying a month. As I requested a refund they told me tough luck and that they would not refund me any money. I am sick of companies like this putting you on auto pay and then when they make a mistake they just tell you to hit the road. Very disappointed that these guys would steal money. Overpriced gym and not a customer focused place.

Its a good gym all around. On the expensive side though. Its worth it for all the amenities

I love this place, the only reason I can get a membership here is because I work so much and the 109 a month would not be worth it for my work schedule.

Slow and steady decline to this place and wow the price jump? On top of limiting services? I used to really enjoy it here but not anymore.

I been a member going on 4 years. When I first got there the facilities were emaculent. The weight room always easy to maneuver through. The basketball courts clean and swept. The basketball goals safe for play. As time went on the care for the facility in the gym area mainly the goals are not maintained properly. Leaves open opportunities for members and guest of members to possible get hurt. At the high price tag we pay to be there this should never be a issue but it is. Numours time issues have been reported but no change. Play at your own risk I say but I dont believe thats what they say. Other wise it was fun at the start.

My personal trainer Karyn takes a personal interest in my life and she knows just how hard to push me. We have a lot of fun. She is great at what she does.

Love the classes and instructors. The amenities are great and I feel like they have handled pandemic cleanliness guidelines really well.

Spacious well equipped gym. Rowers, squat racks, saunas, etc. everything you’ll need.

Heres a place that makes fitness fun by all means. If youve been attending any other gym, and sometimes struggle if you want to go... This is the place for you. You WILL want to come back as much as possible. Its incredibly worth every dollar spent, and it doesnt take long to prove that. Just for for a tour and you mind will be blown. Im so glad I made the switch and came here.

Mike Maniquis is a GREAT trainer who is working with my son, very attentive and responsive to any questions I have and has created a great relationship with both myself and more importantly my son who is learning a lot! Like a 2nd home for my family!

This gym is not just a gym. It really is a daycare for adults. It has pretty much everything you could ask for.The staff do a good job keeping things clean and thats probably the most important thing I look for in a gym.They have a lot of free weights and Olympic lift stations for squats and deadlifts. It can get really busy but members are pretty courteous and gym etiquette is actually a thing here.Try it out, if you have questions ask someone.#ExploreRaleigh

Absolutely love this place.Yoga classes are fantastic, childcare is fantastic, the locker rooms are swank. I love this place!

I love everything about this place. One stop shop for health and wellness. Cant believe I am just now discovering it. Friendly and knowledgeable staff, extra clean facilities, abundance of amenities, and flexible hours. 5 stars!!

Lifetime athletics has an amazing facility on Falls of the neuse road with great employees who are always helpful and kind. Stop by for a quick game of basketball on their double full courts or for a swim in their huge outdoor pool. Fun for family and friends.

Great gym! Wish they had a location in Wake Forest.

Please please please turn the music down! its not good! 80% of your clientele has their ears plugged so they dont have to listen, and yall just crank it to 200. honestly yall could save the money on ASCAP fees AND make everybody happy by turning it all the way off. it would be so nice to relax in the outdoor hot tub without the water vibrating like Jurassic Park.that, and get a pull-over machine.aside from that, great gym. rarely have to wait for a machine and theres like 4 hot tubs and towel service and lots of different equipment.

Its my Oasis. Love, love my gym!

Do not like the way they handled covid and membership holds. I was a member for years and enjoyed going. When I became pregnant during covid I expressed my hesitation returning. They kindly put my account on hold. However, after being contacted that I would only be on hold for a short time longer, I stated(and they sent me all the documents of our interactions including this one) that I would want to cancel. I received an email on Dec 27 and was charged Jan 1. This to me was sneaky and unfair given the last interaction I had. I did not unfortunately check my email over winter holiday and saw it once I was already charged. I spoke to them and was charged again in February. They reimbursed me for that thankfully but not January. It has been such a head ache just trying to cut ties with this place and I don’t feel valued as a member at all. It’s clearly all about the money for them. Too bad for what I thought was once a great club and enjoyed the trainers.

I used to love the place but a few days ago when I went here to ask a few questions and look around... Some people did not wear a mask... Not my favorite for now with Covid-19

Clean facility, amazing staff. Really love the classes and can’t wait for the Cafe to be fully opened again!

For the $99 a month that they charge, the gym is rarely a step above planet fitness. The dumbbells are never put back appropriately. The racks aren’t marked with labels to put them back. Members rarely wipe down machines. There are better gyms in the area that charge a fraction of the price. I’d look at other places before joining.

This is hands down a great facility for kids and adults. We have departed post COVID but that’s a personal issue and not related to the quality of the people or the place. It’s certainly the best in north Raleigh if not the triangle area.

Great place to bring your family and enjoy your day here together

Pretty good gym. Several locks broken in the locker room though.

The gym is next level, they have everything you need

Enjoyed my visit, especially the yoga class.

Don’t plan on using the basketball courts, the kids program you pay for takes over the court all the time.

I have called at least everyday of the week because I work throughout the day and cant go to the gym to speak with someone there to open a membership with them and I have a couple questions because their website is trash. Seems like no one works there or care about the business

Great place to start your day with, I love so far, special thanks to my PT Jason , recommend!👍Thanks.

I wouldnt recommend this location the customer service and personal training leaves a lot to be desired, especially for the price. Youre better off at YMCA A.E. Finley.

Very friendly and supportive

Wayyyy overpriced and can get better service at both the ymca and planet fitness.

Would not go back here again. Overpriced and read the fine print they will trap you to get at much money as they can. Spoke with someone who was rude and vile and hung up on me. This is Lifetime just a heads up for anyone reading.

Beautiful gym, clean and organized

Facilities are top notch. Always clean. Great smoothies. The employees are always friendly and helpful. Valerie gave me the most wonderful massage helping my lower back injury. Truly the best gym around.

Love the gym. Great Staff. All types of activites to engage in. Big Screen T.V.s to watch the games. Hot Tubs are great. The Pool is great. Have cozy areas to sit and read in side and out side. Checking in is a breeze. Have a great area for the kids to stay and be supervised while you work. Out. Have guess passes to bring your family and friends to enjoy. Cafe is great. The whole team is excellent. Best Gym I have ever joined. I recommend it to every one.

Our family loves this place pre- covid and post. It is such a great place. Especially if you are a mom that never gets a break. You put your kid in the kids Academy and they get to take an awesome class that they love. Theyre not just sitting in a boring room like most gyms and you get to either work out go to the pool go to the spa or get something to eat.

The place is freaking heaven.

Best place to be and get in shape

Great Gym..Clean equipment..Great staff

Very good club but new management not professional

Best in Raleigh 🎯🏌🏽💯🔥🏀

I’ve been going to this gym for about 6 months now. I go typically 5 times a week and couldn’t be happier. You can’t beat all the amenities and services, will never go anywhere else.

This is a very nice upscale club. Huge perks are the jacuzzi, dry sauna, and steam room located in the womens locker room. What makes it absolutely worth it, though, is working with our personal trainer, Galina. She specializes in working with people who have injuries and chronic issues and has helped me get stronger than Ive been for 10 years, since having cancer.

I really miss being here. I spend most of my time in the water. But I love the whole facility Can’t wait to come back.

Its been quiet around here. I do not like exercising with a mask on...its requied here.

This is a place where team members try to build the best relationship possible with its members. The staff works really hard to provide the best experience for its members each and every visit and though it is not always perfect there is a great deal of care. If you plan on joining this club we hope that what you also are looking for is to build long lasting relationships with the staff and other members. Come in and take a tour and you be the judge of whether or not the club and the experience is what you are looking for.

This was the first week of my gym membership at Lifetime. Truly the best gym I’ve ever gone to 👍🏼My membership is $84 dollars a month, without being able to visit other gyms (because I don’t need that). They have amazing classes included, a free personal training session, and great amenities like an outdoor pool, sauna, eucalyptus steam room, Lifetime cafe with great food, and more! I’m excited to try out even more of the classes and events. Everyone in my experience has been super welcoming, and I really look forward to going to my workouts and de-stress there. Amy who is an account manager at the Raleigh location was incredible. Ask for her to show you the ropes and potentially make you a new member of this great community. Highly recommend.

Ive been a member at this gym for nearly 5 years. Overall, the facility is clean and very well-kept. There are lots of amenities and plenty of cardio machines, weights, and power-lifting racks. It does tend to get a little crowded during peaks hours but if you work your schedule around them, you can get in a great workout.The locker room is fairly clean as well. There are plenty of fresh towels and personal hygiene items, the bathrooms are usually clean, and I rarely have trouble finding a vacant shower. The spas and saunas are also very nice. The janitorial staff usually keep to themselves but are friendly if you get to know them or have a question.Plenty of people have already mentioned it over the years, but one negative aspect of this gym doesnt seem to change. The customer service is usually non-existent or poor at best. Did you forgot your locker combination? Someone will show up to help with a poor attitude. Need to suspend/cancel your membership? Expect issues or miscommunication. Did you greet/acknowledge a staff member? Its hit or miss whether he/she will acknowledge you or continue on about his/her business. This is not to say every single one of my experiences with the staff or trainers has been negative, but the atmosphere here isnt always welcoming. Also, Ive never participated in a group class so I cant speak on them.All that being said, the club provides almost all of what I need to stay in shape, relax, and have fun. Some members can be uppity, (remember youre paying 5 times what a regular gym would cost) but most people are friendly or minding their own business. Finally, the location is in a pretty nice, calm area and the club itself is well designed. I enjoy my workouts here and dont plan to leave anytime soon.

Ive been a member for about 4 years now. I do not have a complaint. The gym is always clean, clean towels, Weight room is always clean. No issues!

This is a nice gym and they have so much to offer, however, customer service can be improved. I’ve worked in the service industry for a while so I know how it is, and I still managed to put a smile on my face and treat people with respect. Please train your staff better. A little smile goes a long way! Just a suggestion.

This gym is pricey but there is always something to do. They have the best gym in the Raleigh area. They also have a great location in Cary. Everyone from the staff to the actual members are absolutely amazing. I could spend all day there. They have a cafe with great food and a spa onsite which has some exceptional services for reasonable prices. I wish I never switched to O2 fitness. As soon as I finish my contact with O2 fitness I will definitely rejoin this gym.

Decent facilities however very poorly managed. Hot tubs, pools, locker rooms are often filthy. Cafe is rarely ever staffed properly. Multiple complaints to management go unanswered. Its a shame because if it were properly managed it would be a great facility but the management just does not care!

First Hot Yoga experience was great! I underestimated the size of this gym. I will look forward to returning and trying out some different classes.

I’ve been a member at this gym since it opened. The facility itself is nice but it has gotten very overcrowded for the price (Over $100/month per person). If you’re serious about lifting weights, your only options for lifting are after 2pm on Saturdays or after 8pm during the week. For this, I give it a 2/5 due to value.

Great gym! Ive been going to gyms for over 30 years now. I can say that this location is one of the nicest and cleanest gyms Ive been in. The gym floor is laid out well and the equipment is well maintained. The locker rooms are nice and there is usually an attendant available for any locker/towel issues. In addition to the normal gym amenities, their kids area is excellent in offering programs for kids 2+. The membership is a little pricey but if you use the kids area then it is well worth the cost.

Its good gym. Very big one but not for birthday parties. Kids feel disengaged and bored.

I use to think very positively of lifetime. I had a great experience in the club, the trainers were nice and staff was helpful. All the way until I moved for work and need to cancel my membership. Apparently to do that you have to go to a location in person (hour+ drive me for now) or write a letter. Literally the only options. This is the single experience that will define lifetime for me now. I would have gone back in a heartbeat if I lived closer up until this. Its silly policies like this that make it unnecessarily difficult to accomplish a simple task.

My wife and three teenage boys love this Lifetime. We joined about 3 months before it opened and Lifetime gave the entire family a very inexpensive rate at one of their other local gyms for a VERY inexpensive price that was valid until the new club opened. Kind of a cool thing that they did not have to do. This new club is amazing; of course all new equipment, very friendly and helpful staff. Not sure where that other reviewer came up with one star. Our experience has been five stars.

I loved that this place was clean and not as dirty as fitness connections. I would like to have given it five stars but everything including the membership was way to expensive for a gym membership. 70 reaching $90 is crazy and the amenities is not worth a price point such as that. I would say more around $40 minimum would be what this place would be worth per month. Training is really expensive and so is the food/salon and the guest policy is kind of DUMB...other than that I liked the gym but it better be built with gold toilets and dollar bills for toilet paper if their going to charge so much per month...more bench press and squat racks also.

Always a lap available. Locker rooms are awesome.Showers could use more space to put items. Another corner shelf.Massage services are great.Cafe us excellent.Staff is friendly and helpful.Only 6 week member so far.

Calling it a “Platinum” level Life Time is a stretch. It was originally a gold level when they opened but decided to make it seem more exclusive and raised the rates then neglected to make the facilities any better.Numerous lockers are routinely broken. There’s equipment that sits broken for weeks on end before being fixed and there’s extremely limited equipment to begin with. This definitely isn’t a gym for anyone who’s into bodybuilding it’s more a lifestyle gym where people just take photos of themselves for clout.

This is heavenly for me! Everyone and everything is superb! I am glad to be part of success.... Whoever birthed this vision is definitely heaven sent. I come everyday to reinvent myself!!!!!!Love you allI have been here for a few months and the excellent service is so consistent!

This is an amazing gym. It has every amenity you can think of and the staff is top notch. I want to give a special shout out to Nate Glover. I started training with him a few months ago with great results, but only just last week sat down to do a nutritional consultation. He really knows his stuff and I left with a very specific plan on what to eat, when, and why. We hammered out meal plans (including pre and post workout meals) and did some troubleshooting so Im prepared for common pitfalls. A week later, the numbers dont lie and I couldnt be more pleased. I have done nutritional consults with dietitians at the doctors office as well as other gyms, but this is by far the most helpful and useful one. Nate responds quickly with questions and checks in to see how things are going. With his knowledge and positive attitude, Im staying on track and on my way to reaching my wellness goals.

This club ROCKS! The management, the trainers, the people are amazing. Derek Nereu, Cathy K., Marcy B., Robyn Z., Cami M., Bianca P., Ryan Z., and the rest of the incredibly helpful and cheerful staff are at your service. Ive read some of these reviews that have less than 5 stars and I can tell those people that they need to start their own business and deal with the General Public, theyd run a 1 star facility and that would be hard for them to maintain. Heres the deal. IF you are responsible. IF you are a Team Player. IF you arent whining and complaining all the time, this club is for you. The staff is great, there are some members though who should not be members here because theyre not only rude, they dont belong in a place that is specifically meant to make you a better, healthier, and more pleasant person. Youre joining to push yourself out of your comfort zone, become a better person, live life like you mean it. Thats what working out does for you. It inspires you to be a better person. Of course, if you take offense at this 5-star review and youre negative all the time, this is probably not your place. Lifetimes motto is to have happy, pleasant and positive people in their club.

Wonderful, friendly staff and top notch facilities.

They are a great place for swim lessons.

I really like it here. I’ve been a member for 6mo. Depending on the time that you go, yes it is more crowded with parking etc. But that’s 5-7 pm. I prefer the early morning.

Pros: Great selection of classes. Long hours. Instructors are amazing. Gym is typically clean. No locks needed on the locker.Cons: EXPENSIVE. Personal training rates are ridiculous. Always busy. Life Cafe is slow. The people at the front desk cant answer any of your questions - about anything - so you have to call the activity desk and GOOD LUCK getting them to answer the phone.

The amenities are nice, however - The prices are outrageous. Many of the front desk staff just scan your card and dont even speak to you when checking in. The parking is nonexistent especially at night and on weekends. You have to reserve spin bikes 6 days ahead of time and even then, you sometimes have to sit on the waitlist just for people to not show up.

I will say I’ve never had such a hard time getting someone to answer the phone or emailing me back with a simple question.The gym is great but the lack of response to calls and emails are just not great for customer service.

Dont join if you actually want to swim in that beautiful pool! They only let swim team use it after work hours, so you will have to swim Inside even though you are paying good money. Also they manipulate the reviews because mine from five months ago with only one star has been deleted, but the ones from a year ago with five stars are still there

I’ve been going here a few months now. Nice gym with good amenities. Life Cafe has great food and smoothies too. I love the app which allows you to reserve a slot/bike ahead of time. The spin bikes even send an email after your workout with all of your stats. A wide variety of classes and times offered. Facility is always clean but parking is TERRIBLE. Even behind the gym, you can’t find a spot so be ready to drive around in circles. I can’t imagine how hectic it will be once January comes around and all of the New Year resolutions go into effect.

Bob is very unprofessional & he needs additional training. I arrived on time and expected to receive a guest pass, to view a personal training class because I wanted to join because the Personal Trainers are known to be AMAZING & very PROFESSIONAL, however after sitting in the guest area, for almost 15 minutes I never received the pass & it’s been an hour and I still haven’t received the pass. This was a complete waste of my time & certainly not the level of service that I expected to receive.

The Falls of Neuse Life Time Fitness is a great facility and the facilities were well maintained during our time there. It has many things to do and the various equipment allow you to do many types of exercises.However, there are two complaints: The Kids’ Center and the guest policy.Our child had an unfortunate incident in which she was assaulted by another child under their supervision. The response was unreassuring and as a result we cancelled our child’s membership. We also had a family friend whose daughter had a similar experience and they pulled their child out of the center for good as well. We continued to come out and did activities as a family, but the incident left a lasting impression not only with us, but for others.It would be too concerning to place our children there especially at the age when they cannot verbalize. We eventually joined a gym where we can confidently leave our children in their care during our workouts.The guest policy can be frustrating and it may be so to promote exclusivity. However, it can be a bummer when you invite a few people in a span of year to introduce them to the life time experience and have them feel not so welcomed.

Music in the mornings is awful. Currently techno type music on the main weight room floor. Have AirPods in both ears but doesn’t drown out the gym music. Would request to change but no supervision on the floor, as usual.

Unlike the first review that was written with a one star, my experience has been very good. I have been out of the gym scene for years now. From the time that I inquired about membership through my first time using the gym this past week, I have had nothing but a great experience. Oh, with one minor exception, there was an issue with my debit card in the cafe which the manager stepped in and promptly handled. I love the size of this facility and the amenities. The first reviewer wrote about this facility not being 24/7. Well, its 4 a.m. to 12 a.m. which should cover most people. Since I got in as a founding member because I inquired in time, I cannot speak for how the membership compares. I just know that my wife and I believe that the price we pay for a facility like this is within our budget. You should at least tour the facility and form your own opinion. As for me, I have to get my butt in there and get back in shape.

I had a wonderful work out

Facility is much more adequate than the nearby gym I left and is a modern updated design though I am not a huge fan of the burgundy seat covers in the weights section.I enjoy many of the classes and there are plenty from which to choose. Only exception is the yoga class which features odd moves, rap songs and overall is big departure from typical healing yoga forms.The manager is always acting very fake with artificial smiling and asking the three of us what class we took and if we enjoyed it. Also it is somewhat irony that he is overweight and managing a facility dedicated to health and well being of people. Additionally, all my friends are Indian that attend gym with me and they all share same sentiment that the management are hostile towards the South Asian community. It is very sad in this day and age to experience something like this.Front desk is always lovely and pleasant and always greet me and my friends with our given names.Cafe has so many delicious items but the price is quite high even higher than the Whole Foods Market. Unfortunately I stopped using the cafe after a large protein and vanilla shaker became $9.Locker room is clean but too many young kids running around in the day and weekend is dangerous and annoying because the parents allow them to run wild. Also I see many employee of the gym opening multiple locker for no reason. Not sure if this is the policy for them to open and check all locker but it seems invading of our private space we are using. Also, even a less expensive gym provide the shampoo and body wash but this place over here cannot. Can someone please explain this?Overall, good facility of the area and hard to beat but staff could use some new training guide.

While in town on business I decided to sign up with a trainer as I needed a jump start as I was stale with my current workout program. I was fortunate enough to meet Trainer Nate Grover - what a Home Run I hit. As I end my second week of working out with Nate I have already lost 4lbs and over 2% of Body Fat. Nate set me up with a Nutrition Plan I could easy follow ( living out of a hotel ) and an entire new Work Out Program designed to help me reach my goals.Nate follows-up after each workout and updates the charts he created. His knowledge is impressive and the education I have received in such a short amount of time is priceless. Nate motivates me to step out of my Comfort Zone and pushes me pasts limits I did not think I would be to reach.Not only is Nate an AWESOME Trainer is also a super nice guy. Lifetime Fitness is very lucky to have Nate as part of their team.Thank you...............Mike

Awesome gym, always clean, employees are great but they always seem like busy bees. Locker room is clean, the group classes are amazing. Love all the yoga classes. Love the Kids Academy, they have a variety of classes for kids to try. The swim lessons are a bit expensive though.

I will echo another reviewers comments -- The majority of the facility needs a lesson in putting the customer first and exercising soft skills and that starts all the way at the top with the General Manager.I remain a member for one reason only - A handful of the group class instructors are exceptional and passionate about their job. I have grown so accustomed to those instructors - I shudder to make a change.

Definition of a 5 star gym. Expensive, but you definitely get what you pay for. Any equipment you could think of, they have the top of the line. Staff is very friendly. Full sauna and hot tub in each locker room. Great indoor and outdoor pool. Best gym Ive ever been to.

I just moved back to the area and looking for a place to go workout near my house so I figured I would check out lifetime since you hear great things about them well I thought! I normally do not write reviews but can I say this place based off costumer service wouldn’t get any stars if I had it my way! The tour guide was very judgmental I thought and definitely didn’t give me a fair chance! Keep in mind I am a marathoner and love to workout, sure I may not have the muscle definition like most but I am solid and my working cardio is a boss just ask my trainers In Myrtle beach!I can honestly say that if you like to feel judged then this place is for you! If you like to be extremely lost in a large facility then this place is for you! If you like to pay 94 dollars a month plus 60 dollar sign on then this place is for you! (I was quite appalled at how much this gym was, just for a gym!! I did CrossFit at ocean isle beach and Myrtle beach for 85 dollars a month) If you liked to be lied to about a three day trial pass that will be emailed to you so that way you can see if you will fit in with the other members then this place is for you!Basically bottom line this place is 3 stars for a reason and honestly if your new to Raleigh do not waste your time at the fall of Neuse Raleigh location!!The sales guy that showed me around was basically a joke!!

Ive sent them a letter saying I moved away from any Lifetime gyms within 50 miles and they are still charging my account without permission. I called the 800 number and they gave me the run around and said they would take care of it. Yet today I have another charge on my account.

I dont come here as much as I should, but when I do it is great!

Great place with included hot yoga, steam rooms that have smell like Eucalyptus mint, and an awesome outdoor pool. Only reason its 4 stars is because of the price of membership. Its already at times over-crowded, even at that price, too...

My experience has been one that I knew the end results, tell you everything you need to hear to get you in then that great communication stops. So I will call corporate tomorrow and cancel my membership. Good bye!

While going here may have been nice, and the facility is nice, dont plan on being able to cancel your membership easily if you move, a simple call or email will not do you have to jump through hoops they also sign you up for one price and jack it up by almost half after a month. The managers could care less as long as they have your money.

Ill start with the positive. This is a beautiful and expansive facility with lots of amenities. The physical aspect of this location is more than adequate.However, if my job did not pay the majority of my membership dues, I would cancel my membership. The customer service is consistently horrible. Ive noticed that when members lock themselves out of their locker, the staff seem bothered to help them. Last night in fact, an older locked herself out of her locker. She was trying to speak to the staff member to understand what she did wrong and the employee was talking very fast and rushed through her explanation as if she did not have time to help.One of my friends needed help getting into his locker and an employee who was actively cleaning the sinks said he could not help him because he was off the clock.The sales team is not friendly unless you are bringing in someone who might potentially join the club. Other than that, you are not a priority.Took me a week to add someone to my account.It would be helpful to post the pool schedule in the locker rooms so people dont come to the gym expecting to swim only to find out that both pools are reserved for adult and kids swim practice. Ive wasted two trips to the gym only to find out that all lanes were reserved.For the amount of money paid in dues, I would expect a much better experience. Instead, I always feel as if Lifetime feels like its doing me a favor by allowing me to be a member. The majority of the facility needs a lesson in putting the customer first and exercising soft skills.