Horrible customer service. I cancelled my account over a month ago and they continued to charge me without my knowledge and are still making me pay for it even though I haven’t used the gym in months. 10/10 would not recommend. They’re are way better gyms in the area to give your money to.

Love the place. A little crowded in the afternoon but theres still options. The only downside is the parking especially in the afternoon but with the new construction taking place, the parking will get better.

Great gym, but no more cell phones in the gym. Members are lounging on the equipment texting, watching videos, recording, taking photos. Today, one member set up his cell phone on a tripod to video everyone in the weight room. Another guy lounged on the equipment watching videos. It is getting hard to work out when the equipment is taken up by people lounging not there to work out.

Its a cheap gym with weights, everything I want. If they held off on the high pressure sales then itd be perfect. Since they try and shake you down every time your interaction with staff is beyond a hello, they are only 2 stars for me. Gets the job done but they kind of suck.

Would be nice if they opened when they say they will. Long line waiting on the sidewalk 30 min after they were supposed to open.

This is a great gym. Open on Sundays. I recommend.

All the people you see do the distancing for health, you see the quality of the cleaning, the very friendly employees, a very healthy environment and the people taking exercise very seriously, I like it

Decent mainstream gym. One con is that the entire establishment (not this location in particular) has piss-poor management. Enjoy the wait time trying to speak to a human being on the phone. Now, with that being said, there is plenty of equipment to accommodate a large crowd. They have an entirely separate room for CrossFit and other more varied styles of training. The big bonus for me is that they have a sauna AND a steam room at this location. The locker rooms are open but unfortunately due to COVID the sauna and steam room are still closed. Looking forward to when they are open again.

Great membership rates (even for nationwide) and plenty of equipment at all locations I have used. Did personal training for several months with Tiana, which was very beneficial. Cannot speak to other trainers at Fitness Connection, but she has a masters in physical therapy and helped me evolve my gym workouts to build functional strength and restore mobility to make me feel better in my day-to-day and improve performance in my sports activities. Training included interaction and resources provided through their online portal so that I could build on our sessions and work on nutrition on my own time.

Ive been going to this gym for years now and really like it. all the staff are friendly and very helpful and always answering questions and handling any complaints. being located in north hills is what makes it convenient being in such a nice place. Isaiah is always there at the front desk greeting members of the gym as they come in and is very nice and friendly. i havent had many bad experiences with this gym and will continue to go to fitness connection.

Know one wearing mask they doesnt take this seriously.Sorry to say Im canceling my membership as of today Sept 24 2021.

Got a membership because my sister did. The customer service is always amazing and we are always greeted and it feels welcoming. Sanitation stations are literally every five steps away from each other and the staff always keep it full. Locker rooms are literally spotless and I always see a staff member check it. Very spacious and everyone respects the rules. Also, everyone wears a mask and temperature is checked at the front door. I love the woman work out room so much as well. And there are many machines to choose from. Affordable prices and is located in a great place. Starbucks and Smoothie king are nearby. 10/10.

This gym is awesome. Plenty of machines, staff are friendly and never busy at the times I go. Keep up the good work and LETS GET THIS PUMP!! 💪🏽

Even with the covid regs...mask/temp check...its a great city gym. Plenty of machines, free weights and tons of cardio. Just go mid-morning or mid-afternoon to avoid the crowds. Like having a Smoothie King attached! Great after workout refresh!!

Was forced into this gym when Retro fitness was closed and Fitness connection bought my membership (no say in the fact I did not want to use this gym). As such I frequent this location most often, Ill go into detail but these photos display the male locker room and speak for themselves. 4 or so months of sections closed off, filthy floors and air quality, the whole 9 yards. As for the rest of the facility,its at least... large enough? Would be tolerable if the place did not seem to be held together with duct tape. Nearly weekly the Leg extension, Leg press, varying adjustable dumbbell bench seats, and machine fly machines are broken with missing bolts. Leg extension handle bolt/washer to lock the safety can be unscrewed by hand! Good luck using any cable machine and finding them with matching length D ring/carabiners (who doesnt love uneven flys). At least the turf is somewhat clean! Thanks for coming to my Ted-Talk

Great facility, price and atmosphere. Definitely worth your every penny. Lots of great classes and equipment as well as a kids club area. 10/10 would recommend for anyone looking for a pleasant workout experience.

Fitness connection has something for everyone. They have fitness classes (such as body pump, butts & guts, total body fitness, etc.), yoga, women’s only section, movie room with bikes and other equipment. Fitness connection is filled with ample equipment and the staff is very nice. During Covid while the gym was closed, they still sent us weekly workout classes to do from home. Since their reopening, they have been super cautious. They have extra cleaning staff that are constantly wiping down the equipment. They are requiring masks and everyone’s temperature to be taken at the door. Overall, I am very happy to workout at fitness connection.

The gym is Great , but recently a specific staff member was moved to a different fitness connection location and ever since it hasn’t quite been the same . Isaiah Jones made coming to the North hills fitness connection location welcoming . Great guy , Awesome motivator and terrific employee. Would love to see him come back !

Best gym I’ve been to by far! The staff is super friendly! I love the environment!! RECOMMEND THIS GYM TO EVERYONE LOOKING FOR A GREAT GYM FOR LOW PRICE

Decent and diverse equipment that works well, but the gym-goers here have the WORST gym etiquette Ive ever seen. Ive been to a lot of gyms, and these people are just horrible.• In 3 months I havent seen a single person wipe down a piece of equipment.• NO ONE reracks their weights! Do you want to use a barbell? Youll have to strip 200+lbs before you can get going.• People hogging weights. When theyre done, they just leave a half dozen dumbells there and walk away.• Super-setting on 4 machines.• Cell phone usage in the free weight area• That one guy that sings loudly to his music and drops his dumbells from shoulder-height when youre trying to hit a PRI cant speak about the staff because I got my membership free through my health insurance, but they seem to be glorified salesmen. I brought up my concerns and they were brushed aside. The cardio area is diverse, so if thats what youre here for you should be fine. But the weight room is the douchiest Ive ever seen

Loved it! The energy was great machines and weights available.

This gym is a corporation & not locally managed they not have a local business working number or email. There is one person for the entire corporation who handles accounts. I had to wait behind 39 callers to cancel my membership. If you do join read the agreement carefully. They raise dues without written notice &charge late fees without notice. I spent hours trying to cancel & have paid about $200 just to get to this point even though I have not been able to go into the gym since March. They actually charged the next years membership fees after I cancelled. Hoping this is finally the end of my relationship.

It’s funny how the least sanitary gym I’ve ever been a member of suddenly “cares” about their members’ health. How does forcing everyone that comes in to sign the same piece of paper (with pens that have seemingly been used dozens of times) help protect anyone from covid? It doesn’t. Removing restrooms and water is absurd in its own right but at least those almost make sense

This review is about help I received from Bobby Hall, the general manager of FC North Hills......So myself and my wife were members for a number of years at FC Pleasant Valley. One day my wife went to the gym only to find out that it had closed. We had received no notice of the closure, no email, or regular mail, etc.... Unfortunately this was the only local area location that was convenient for us to be members of. So I called FC customer service to cancel our memberships due to this and get a refund for the monthly due that was charge to us when the gym wasnt open anymore. I spoke with a lifeless, unhelpful, and downright rude customer service agent named Mariah Esperanza, who I imagine works for whatever company FC contracts to handle their central customer service (terrible choice, very poor representation of the the company whos staff at the actual gyms are very nice/helpful typically). She was completely unwilling to help refund our charge and stated that we should have received an email notifying us of the closure. Upon examining all our our emails, there was no notification sent to us and Mariah couldnt even provide any proof that an email was sent to us. We regularly receive account notifications and other emails from FC so I knew that this was likely a technical glitch on their end and that Mariah was full of it, especially since she couldnt even provide any proof that an email was sent to us. ... She even stated that since we didnt provide notice to cancel, we would be charge an additional month due. This was quite infuriating considering its hard to give cancellation notice when you arent even made aware the gym was closing .... So I reached out to the North Hills location and was put in touch with GM Bobby Hall. COMPLETELY different experience. He went out of his way to understand our situation, he let me know that many other members from Pleasant Valley had experienced the same issue with lack of notification of closure, and he went ahead and stepped in and cancelled our memberships immediately and made sure our accounts were zerod out, which he confirmed via email. This was exactly the right thing to do and really made a difference in my whole experience. If I lived closer to the North Hills location I would consider staying with FC but unfortunately I dont.. So long story short, Bobby Hall was EXCELLENT and went out of his way to correct the situations.......Fitness Connection, you really need to look into another service for your centralized customer service, people like Mariah Esperanza put a bad taste in customers mouths and tarnish what could be an otherwise excellent experience for current/former clients.THANK YOU AGAIN to Bobby Hall at North Hills for your help!

Staff at the gym have been great.However, cancelling a membership is another level of annoyance. I dont know why we arent able to cancel the membership online. It is purposely set up to get you to give up on cancelling your membership.

A lot more spacious than it looks from the outdoors. Its got everything you need. Good quality and clean. Really friendly staff as well.

Just need a tire. Got all kinds of equipment and people coming together with their fitness goals.

Pretty good gym for the price

Pretty good service at the bar for most part.

The sales approach and cancellation polices are not openly transparent. I worked at another location and quit due to moral ethics. All management levels would encourage desk attendants to mislead customers. I do not suggest supporting this chain. I think it is a matter of time before a member becomes unglued and becomes a lethal thread.

I joined this gym right before the pandemic and cancelled in March. I had gone maybe just 2 months. It seems that they just put all accounts on hold in April and once the gyms opened up they started charging again. I kept calling but couldnt get through to anyone. Every time I called it said you are caller number 92 or 68 ... Couldnt hold on for hours to talk to someone. I finally called my bank to stop the payments. They still send me texts saying my account is way over due! Now, I have to personally go in and talk with a manager to resolve the issue. Very poor customer service!

I love fitness connection but couple of things I want to note on here.During the pandemic you need to check more often who wears and who doesn’t wear a mask While working out. It is not my job to tell fellow gym member to put a mask on and get yelled at while doing so.There are ppl who don’t clean machines before and after their use. That’s simply disgusting.If we all come here to destress and enjoy our workout we should feel safe doing so.I literally asked a lady to please put a mask on and she rudely responded don’t tell me what to do.I am sure I was told if we don’t have masks on we lose the membership.But it is not about that it’s about public safety and considerations for one another during this time. Thank you

I understand NC government restrictions for NC gyms but the level of poor customer service and professionalism by one of the new nightly staff members (a female) is just appalling. It’s one thing to go around and be a “mask nanny” but your workout being interrupted every 10 min by someone yelling at you and others (especially since no other gym in the area has this strict mask rule while you’re actually doing a strenuous exercise) It’s borderline harassment. We all come to the gym to relieve stress not add to it. It was the over talking and trying to complete my sentences before I respond for me. And this is after I’ve listened to her speak. And to have her tell me I should go to another gym then is just awkward.

Some of the cardio equipment was a little unstable (inconsistent resistance, wobble).This is the last Fitness Connection location left in Raleigh. While the rates were affordable, when I add increased gas costs to get to this one (the other two were closer to my house before they were permanently closed), the total cost of membership here is higher than Planet Fitness or other competitors. Kind of sad, but I guess thats what they need to do to survive. Unfortunately, it may not work for me.

This location Fitness Connection (North Hills) is an excellent spot to perform strength and conditions routines. The staff and a majority of members take the precautions to prevent the spread of COVID-19 by maintaining social distancing rules, sanitizing equipment and common areas.

Good gym for the price and professional staff.

Well this gym was ok at first but after COVID they shut down their six forks location then transferred all their members to the wake forest location without letting us know. I found 4 reoccurring monthly payments by them as well as the annual charge ($50+) without knowing until today, then when I go to cancel my membership I’m the 98th person in line????? Someone from my company used to be a marketer/salesman for Fitness Connection and they let me know the dirtiest tactics they use. Also for first timers, be ready to get sold no matter your situation even if you just wanted to try out the gym for a day or 2

This gym is bad. Bad staff. Management is very disrespectful. One of the managers, think she was a black girl with dreads disrespected my girl in front of my face. Other staff was just as disrespectful. The fitness consultant that has black hair/white was rude and condescending. Pool still isn’t open. I honestly want corporate to come to this gym and replace the rude staff. I will be taking this to legal matters, already got a lawyer looking at this. This location needs to get shut down

This gym looks great going in because its well equipped and has different areas where you dont feel like youre too close to the next person. There is also a Smoothie King attached to it, that makes it really easy to get your protein smoothie on the way out. The one thing I did not like was how dirty it was. UI had to use several paper towels and spray my treadmill because it had dried up sweat from the previous user. For a gym located in this area, I expected more cleanliness.

I joined last week with Will and was able to get a friend and spouse to join as well. What I like is that they have classes in both the morning and evening hours, a kids room, indoor pool with sauna and hot tub, and love the movie room. The staff is always nice and willing to help. Todd was able to discuss their fitness coaches (not in my budget right now but helpful). The price is perfect as well. It starts at $9.99 and goes from there. My wife has a different one than I do due to the kids. Brent is very responsive in emails too. Give them a try. You can try for free and they walk you through the gym to discuss the different sections. Very thorough in the walk-through. Much better than the purple place for the money.

Good gym, clean and the new rules to work out after covid are effective, the staff is always nice

Always love the staff. This location is usually clean and has a newer interior along with new equipment.

We left Planet Fitness looking for something definitely better; a gym where we can do more. We are really happy so far. We are paying the same, but we have more options. Made me happy when they told me that ALL THE CLASSES ARE FREE if you have the $20 membership + POOL, SAUNA etc. We were playing the same at PT for nothing cause most of the time the gym was full; people always using their phones and you were there waiting. Here we actually see people TRAINING hard and you dont have employees complaining about how much weight you are putting.

I really love this gym! They have plenty of equipment, the facility is nice and clean, and the staff is very friendly. The workout classes are an awesome way to get motivated - I highly recommend BodyFlow with Lacey or Renee. For the price and experience you truly cant get any better!!

Best place to workout, friendly staff and clean equipments.

The North Hills Fitness Connection is my favorite gym in Raleigh. The facilities are always clean and well maintained and the staff is friendly. They offer Les Mills group fitness classes which are fantastic. Body Jam is by far the best, in my opinion, but water aerobics is fun, too! Ive heard Body Pump, Body Flow, and also the yoga classes they offer are great, too, but I havent tried them yet. The pricing here is just right and the sales people arent pushy like at other places in the area. Check them out if youre looking for a great group fitness class, a nice swimming pool/hot tub, or a stress-free place to work out on your own.

Open space, good atmosphere

First off, I love how the owner responds to every poor review by saying ‘sorry for your disappointment, please give us a call’. Don’t call, they will just talk your ear off and do nothing to improve the gym atmosphere!My friend had a guest pass since this was my first time visiting Raleigh in ten years. We only wanted to go to a fitness class once. My friend and her sister both have memberships.The black male receptionist with round glasses at the front desk who had round glasses was really nice but he was iffy about letting my friend use the guest pass. He said I need to sign up and go through the registration process. I suggested to him I’m from out of town visiting a friend so there is no need to waste our time or theirs having to go through that. He seemed cool with it but said he still had to get his supervisor. I felt bad for him.This black female lady with short hair wearing a black jacket said she could not grant me a free pass for an hour and asked us to leave. She said she is doing her job and that was it. That being said we asked her politely but there was absolutely no chance. My friend who was there politely said she spent quite a bit of time and money on their personal training sessions and it would have been nice if they could just grant us the free pass only once since she was able to in Cary a few times. The supervisor said she would require me to sign up for a membership, though I don’t live in in NC! The supervisor said that the three of us were rude and disrespectful as well! Which was absolutely not true, that was a lie! She kept talking and talking trying to make a point but she didn’t make any sense. We could sense in the air she was trying to pull a slick racist card based on her attitude. Regardless that was the poorest customer service experience we ever had. It was so bad that my two friends decided they will be putting in a request to cancel their memberships to go to Planet Fitness because of her.We were upset after we left, but now that I looked at their reviews on Google and Yelp, it’s a good thing we didn’t go! The pictures of their equipment are terrible. It also does not look cleanly, yuck!

No good customer service, don’t fall for there promotion and read the contract before you sign!!I sale cars and my customer always sign a contract but I always vocalize out loud what they want to be on the look out for!! I let them know because 9 times out of 10 people just sign so I let them know out loud hey listen you need to pay on this day or late fee plus return fee will be added. I always let my customer know so they don’t feel like they are gettting over on.This manager sign me up didn’t care about nothing except getting my money and they charge me double bad customer service FAKE staff!!Take your money else we’re that will treat you fair!!

My experience was amazing Chad was knowledgeable And informative actually hooked me up with a plan that fits me I expected to just get a regular gym membership but he was more interested in my goals I felt like he was very Personable and know his stuff I’m glad to be part of the fitness connection family thanks again Chad!!

The gym has issues maintaining its sauna and steam room and its pool has been out of commission for almost a year. If you go for exercise facilities, know that it’s always crowded and it only has a couple squat racks. You might as well get a Planet Fitness membership.

Love this gym If you wanna lose weight and sweat come here Bring the kids too has a place for that while u get it in ....Such a fun Gym and staff is great ..Chad is the best 😉 of making sure u reach your goal ..

After online research into the various gyms in the area, I felt that Fitness Connection might be the best option to go with.The price wasnt awful, and the website boasted several amenities that interested me.Unfortunately, the gym itself was mediocre at best. Several of the amenities listed were not available, and questions sent via the contact form on the website were never answered.The reason I am giving this 2 stars, is because the in person customer service was pretty good, the employees were welcoming and polite. Otherwise, it would have gotten 1 star.Roughly 1-2 months ago I sent in another contact form to request cancellation. The form states that you will hear back within 48 hours.I never heard back, but left it alone for awhile.I called recently just to double check that they got my request. I had not seen a charge on my account for this month yet, so I wanted to know if it had canceled and if that was why.I called the 800 number on the site, which directed me to the North Hills front desk worker, who was polite, but didnt really seem to know how to help me with my cancellation.I am not upset about any additional charges. Its really not that much money. The bad review is for the lack of consistency, unmet (and insinuated or promised) expectations, and less than subpar customer service on the corporate end.I was on hold for 15 minutes with the front desk, and was given the link to the cancel form (surprise! Its not actually easy to find unless you know the link!). To cancel, you need your name, address, phone number, and the key code on your access tag.The cancellation was originally prompted by non-use, and finding gym services elsewhere.However, the choice to cancel was strongly reinforced by the experiences with the company since originally requesting the cancellation of my account.This is one of those situations that turned my rating from dont want to go any longer buy may still recommend to friends to a would never recommend to friends or family, and would in fact do the opposite.I hope that Fitness Connection and gyms with similar customer service weak points make a better effort in the future.It doesnt surprise me now why the rating on this gym is not very high.

I recently switched to this gym after being a long time (10yr) member of PF. I switched only because of the childcare options Fitness Connection offers (hard to find time to work out with two little ones). The classes and pool might be nice too, but have not yet tried. So far my biggest complaint is cleanliness. This goes for both locations I have tried- Six Forks & North Hills. I guess I am used to PF where at least 1 employee is always cleaning and everything looks nice. So far I have not seen 1 person cleaning (though there is always plenty of staff sitting around not doing much) and the equipment reflects that. Many of the weight machines have dust caked on them and in the moving parts. You can see years of dusts on the TVs and other electrical. The cardio machines also show signs of sweat that was never cleaned off.The lack of cleaning stations for members is also disturbing. I have to search for them between sets. And, I have yet to see members clean the machines after use (Gross!). So now instead of cleaning after use I clean before use.I am hopeful that as a new member this changes, so I have given a preliminary 3 stars.

They will just shut parts down while open. Today, I couldnt use the only machine that doesnt hurt my back because theyre painting... On Saturday afternoon... For real? They also said the pool would be open in June. Its mid Septembe. I know thats the hotels fault, but your website probably shouldnt say theres a pool. Ive found the clientele to be rude as well. The same music has been playing for months now.

Poor reviews for a reason. Spend your money elsewhere. Bad experience years ago .. continues to be a problemManagers continuously promise to resolve issues but do NOT. No follow up with me or communication between gyms. Poor service overallThere is a lack of willingness,capability, or autonomy for employees to resolve issues that arise - corporate is worthless and the billing department is worth even less. A simple yet unresolvable issue stemming from a poor personal training experience 4 years ago has caused me leave this gym for the second time

My experience so far. When I signed up, I asked what the risk reversal is...I was told that I could cancel within 30 days. I signed up for the gym and 2 personal training sessions per week. I like the trainer, but after two weeks decided that I wanted a bit more of an experience. I texted to cancel and got referred to Todd who preceded to call me and state that the 30 days is just for the gym, not the training. The bigger purchase only has a 3 day cancellation. I do not remember hearing this and yes I signed a contract being flashed across the screen. Keep in mind, I thought I had 30 days cancellation. How can you know in 3 days if you will like the personal training experience? He was fairly rude and condescending to me. He took 4 days to call me in the first place after K left a message for him and was supposed to get back with me. I did not hear from him yesterday. Are you not confident enough to offer a risk reversal for the personal training? You should be. Why isnt the cancellation policy cohesive with the gyms policy? I would have never signed up if I would have known I had only 3 days to evaluate. Keep in mind my trainer isnt the problem....I just want a structure that the gym cant offer. But...the cancellation policy being different than the gyms policy is not good business. I am still waiting for this issue to be resolved. I would have referred people just starting out with fitness to this gym, but am questioning that now. It is simple, I want to cancel my membership without penalty. I want this resolved. I notified after two weeks. I loved K that signed me up and she has been very cooperative. For personal training, I loved the guy that signed me up, but the cancellation policy was not discussed. I am starting to not love this at all. Risk reversal is something that the personal training needs to offer. Big purchase that you cannot evaluate in 3 days because they have to comply with state law which is meeting the minimum, but are not confident enough in their services to back up with a guarantee. What type of business is this? These types of things are frowned upon with the Consumer Protection Agency especially when one cancellation is fully talked about and as a consumer, you are thinking that is across the board. It is the same gym after all. I am hoping that they will step up and do what is right so that my opinion can be redeemed.

Suchhh a nice gym with the friendliest staff. Ive been to a lot of fitness connections but this one is by far the nicest. Any issues you have they are ready to resolve! I definitely recommend signing up here especially because it is so affordable for what it is.

My happy place. Great atmosphere if you want to workout with a great crowd.

Great facility and you cant beat it for the price! This Fitness Connection is probably the nicest one in town. Very updated and kept clean. I LOVE the classes. They have very good instructors! Check out Zumba with Anabel. Its awesome!

Joined a year ago and was satisfied (agree with others re lack of cleanliness, old equipment etc) but then over last few months it has gone downhill. They have gotten rid of most of their lunchtime classes (except ones you have to pay for), one by one and reduced other classes (which were best thing about it). Given run around by local staff and corporate billing when trying to extricate myself. Understand they sign up 100s new members a week so there is no loyalty.Join Lifetime fitness down the road. More classes offered. It is also cleaner and a brighter facility.

The fact that I drive 20 min and pass by two other gyms says a lot. Love this place. Great equipment, friendly staff, always clean facility. What more could you ask for. Hands down best gym in Raleigh!!

Pros: near work if you work in North Hills or live. Decent Gym. Has a pool and area for kids. staff seems pleasant for the most part.Cons: Parking is horrible if you want to park close but that is how the NH is. They dont notify you of maintenance stuff. Like the showers are broken but you dont send an email so people come from work and cant do their workout. Always issues with the sauna. Crammed and jam packed. They tried to squeeze a lot in a little space.The womens only area is run down.Classes are always jam packed. Also they should offer Barre like some other locations.

Love coming here. Had a wonderful trainer, Myke. Love the cycle classes too.

By far the worst gym I have ever belonged to! Beyond blessed better options opened. Besides Jose at the front the staff is incompetent at best and blatantly rude! Racism is a theme there promoted by there “trainers” and staff. It is absolutely unacceptable to drop the “N” word repeatedly to clients or during your own personal time. It makes for an uncomfortable environment.Don’t forget about the shower curtains with cut outs so people can watch or the level of disgusting that is the locker rooms.This place is absolute trash and so are the staff. Especially the petite African American woman with shorter curly hair that works at the front. If you want to meet the worlds most unfriendly and rude person. Go find her. She will call you names and a drug user because I didn’t want to pay for a new key tag when I asked if she could just look me up with ID in hand as I forgot it at home after a week of travels. This is one of my interactions with her.This place needs a major over haul!

I went in for my tour the other day and was shown around by Alex. He was amazing! He made me feel welcome and at home. Ive been to other gyms; but, Ive never felt welcome and the staff were never personable. But at fitness connection they make you feel like family. When I came back the next day for my fitness orientation, I was introduced to Bill. He showed me some work outs that I could do to I reach my fitness goals and they really kicked my butt. All of the trainers at fitness connection are eager to help you and they want to make sure you feel comfortable and confident about what your purchasing. One of the trainers named Sam talked to me about a personal trainer and he gave me some amazing deals but I just couldnt do it. Finally, at the end of my workout I couldnt get my lock on my locker to open so I asked for someone to help me and one of the trainers, named Kristen, helped me open it. She was very kind and patient and we finally got it open. I love fitness connection and I will definitely be recommending my friends to this gym!

Alex showed excellent customer service. The gym overall seems like it will be a great place to work out.However, the only thing I would change as the owner of this great gym would be to allow individuals to decide first after the 5 day trail is over before they are charge any monthly or trail fees.Overall, great presentation from Alex.....great personality!!!

Use to be a member, USE to be a great value, and USE to love all their fitness classes like yoga, however, they do not keep the studios cleaned and they cut so many classes. I talked to their managers and got no where so I canceled membership. Typical for profit gym, not interested in customers staying customers for the long term!

I was nervous about joining this gym after seeing so many the negative reviews. But I joined anyway since the location was convenient for me. So far, after a few months, I dont have any major complaints. The place stays busy, and I usually have to wait to use the squat rack, but otherwise Im perfectly satisfied. And at $10/month, the price is good.

I wish I could give a zero! The worst customer service I have ever experienced. Todd Henry should be fired! I cant believe how unbelievably rude he was to me. Who hangs up on a customer!? Completely ridiculous, they will tell you whatever lie needed for you to sign up for there ripoff personal training, but they wont let you cancel! Andrew completely scammed me into signing a 12 month contract! Even though I have a month to month gym membership! How can I cancel my gym membership at anytime, but still be forced to pay for personal training at that gym for a year!? SCAM! SCAM! SCAM!

I have been going to this gym over a year now and it has really stepped up the game - I could not complain about one thing! Brand new turf room (amazing), so much space and equipment (equally amazing) but the real stars are the staff! All of them, especially front desk are smiling, attentive and professional.

Ive visited most every gym in Raleigh and landed here. If you want a gym where you can go and just have a stress-free workout this is it. Nice equipment and no real waiting, even from 5-7pm. Ive never run into a problem member. I like to go to the gym, do my thing and go - this is the place for that. The staff is all good and never pesters. If you prefer personalized workouts you can get it here as well. People always get out of the trainers way. I like the place and have no interest in checking leaving any time soon. If you prefer the club and locker room experience then pay 10x more and go somewhere else.

So. I joined fitness connection over a year ago and loved it. I brought friends, I recommend people and because I was loving it lost a good amount of weight. I went to crossfit mid December and froze my account in march or freaking they said I did. Today I got billed for all the months that my account was supposed to be frozen. When I called there was nothing that could be done because I couldnt track the email they sent me in march. Then he informs me that it doesnt matter how much you use the gym but you still get billed. And I informed him that I understood that but my account was FOZEN so I wasnt going AT ALL. So now, Im out over 170 dollars and I have to pay for the last month to cancel. They also told me to call corporate but didnt tell me they werent open today. Management here is pitiful. Never in my life have I had to deal with this.If they cant keep up with both clubs and what members are doing then you need to get something together. I will never recommend fitness connection to anyone, I will post this story on my online fitness form, and all my friends are not also giving up their memberships and if youre reading this I suggest you read all the details before you join.So, Brent--please think about honest and consistent customers before you tell your staff that there isnt anything you can do.

I truly wish there was a rating less than 1-star reserved for the worst of the worst. This gym fits that parameter. I can probably get past many of the issues such as dirty bathrooms, customer NO-service at the front desk, broken equipment, bad smells, floors that havent been swept in ages, and so forth. But where I draw the line is at Sam (last name withheld due to basic common courtesy - but if you go to this gym you know who Sam is), the worlds most useless gym manager. I have submitted multiple basic requests for service. Like, how about cleaning the dead animal from the bathroom? Ok, not literally a dead animal. But you get the point. Every time I get the same thing from Sam: barely an acknowledgement. He could care less. He spends his strutting around the gym, harassing clients, and leering at women. He has a reputation among those who work out at North Hills - and its not a good one. I once personally witnessed him heckle a weight lifter. How a manager gets away with this sort of behavior is beyond me.Dont even think about going to this gym. Seriously. If you are reading this, just stop considering Fitness Connection right now. Try any one of the many other gyms in this area (Fitness 19, Rapid Fitness, Forged Fitness, Raleigh Barbell). Heck, go workout in your back yard. Its better than going to Fitness Connection.

Great place with all of the equipment that you need. The staff are highly approachable, friendly, and eager to answer any questions that you may have. I have had nothing but great experiences here for the past few years. I highly recommend fitness connection to all of my friends.

Watch out for the scam policies

Fitness Connection offers a really good value. Most the staff are engaging and helpful. But they recent stopped providing cloth towels to members. Ive noticed many members not wiping down the equipment since they started doing this. I have my own towel but most people dont. This decision confuses me. 1 star until they fix this easy to fix problem.

I have been member for many years. It is great for the price. I cannot understand people talking about unfriendly staff. I have never seen or heard anything untoward. The only gripe I have is that faulty equipment takes too long to get repaired. The steam room is often out of order which is a major disappointment for me. The dry sauna is never hot. Part of the reason is that the door has gaps and lets the hot air out but the main reason is that the heating grates which should be really hot, are always luke warm. I have never seen a sauna like that and I cannot understand how people accept it.

Go in with the right expectations. This is a low monthly fee with no perks included type gym. The facility has a separate womens only area and child care service. If youre looking for a high-touch experience, this isnt it, but if you need access to a bunch of equipment and a pool to stay fit, this place meets the requirements at a modest monthly price. The general vibe is that you know what youre doing when you come in- you will have to ask for help if you need it, and they will try to sell personal training. Peak hours are super busy, off peak hours are mostly empty.

The gym is nice but the worst customer service ever. I was trying to get my friend a guess past they had on the front desk but the trainers are so pushy to talk to you and try to sign you up with personal training. I’m gonna cancel my membership

Fitness Connection was good when I first joined but now it has gone way down hill... The steam room is down every other week for multiple days, the hot tub has been broken for over a month now and has dirt piling at the bottom, nasty sight to see... They no longer offer hand towels, and are now selling blue branded ones for $3... I guess people truly are getting what they pay for now. Not sure of the last time theyve cleaned out the sauna or steam room... I hope you guys improve because its a nice gym otherwise.

Since moving to Raleigh, I frequent this location most often. Its exactly what you expect from a commercial gym with cheap membership fees and an unlimited guest fees. Their best asset is the turf room - 4 squat racks, kettle weights, trx, peg wall, and space for agility ladders, box jumps, and more. Pay close attention to busy hours, otherwise make do with the little space a equipment available to you.

Nice location, friendly staff. If they will offer body combat in the morning, I would definitely give 5 stars :-)

Moving to the area and looking for a new gym, saw 5 day free trial advertised, called and was told to come in and they’ll sign me up. I have a very busy schedule, Show up to speak to Noah and get told I can’t do the trial because I’m not a “local” resident, a week access would be $40. Could’ve told me on the phone so I didn’t waste my time. Checked out Lifetime Fitness, better facility and much better customer service

WORST GYM EVER!!!! I am so glad I cancelled my membership with them. They would over charge me all the time. I would always have issues with my billing/account and they would always apologize for their mistakes. I decided to join Planet Fitness and my experience with them so far is better. I do miss the sauna, pool, steam room, etc but later on I will join Life Time Fitness Athletic.

I enjoy the steam room but for some reason they cannot keep a light on in there. Gives it a sketchy feel and would be a lot better if the lights were working. Every day.Nice staff but have been told the lighting maintenance group is fixing the lights right now as well as a metal guard is being built to keep people from removing the light bulb by 2 different door employees- somebody is spreading misinformation .Who can relax in a steam room when grown men need to crawl all over you in the dark to find a seat?Except for this one issue I am not at all unhappy with this club-convenient friendly and clean-But what give with the poor maintenance?

WORST CUSTOMER SERVICE EVER! This company has been charging me twice a month for my membership and wont reimburse me for the extra charges! Ive been dealing with this issue for weeks and no one will return my phone calls or respond to my emails. I sent the DM, Adam Ballard, an email explaining the situation and he doesnt even have the respect, professionalism, or courtesy to even respond with an email back!! WHO IS ACTUALLY RUNNING THIS PLACE?!?! Ive been in management my entire career and cant fathom treating customers this way. No wonder the employees act the way they do when their example of leadership is coming from someone like this! What a disappointment after having a membership for over 5 years to a place I really enjoyed! All you had to do was pick up the phone and push a few buttons on a credit card machine and this could have all been resolved. Look at all your 1-star ratings with awful reviews....can this company not see the bigger picture and actually hire people who know how to properly run a business?! Worst employees, worst company, worst customer service EVER. Find a different gym to join!

I love the energy at this gym it made me feel very comfortable and motivated

Friendly staff, plenty of machines and lots of good classes to choose from. My favorite is Jody with Body Flow. Tremendous bang for the (10) buck(s per month)! Showers could use a little sprucing up though.

Friendly staff, good work out equipment, wont bother you too much. However if your son needs a diaper change they will interrupt your work out session. If your baby is obviously hungry they wont feed him they will just distract him, not all of the people do that but its a majority. Last but not least I had children picking on my son and none of the staff members did anything. I would have said something to the parents but of course they were working out. Great gym, just day care is mediocre.

Biggest Scam Ever!I have been a member at a lot of great health clubs but this is the world’s worst. Please don’t make the same mistake I did and join this disaster. If you see this place, please start running. I finally decided to write this review after seeing this club on Wral News as the second worst company to do business with in the triangle area. No surprise to me at all. They make all these promises to you and once you sign the dotted line they will never speak to you again. All they care about is how many people they can sign up. Over half of the equipment doesn’t work and they never get around to fixing any of it. The fitness director has a thing for following all the men around when they are trying to workout. One of the sales people acted nice to me one day, which was a surprise, then they ask me if I could provide them with a list of phone numbers they could call for leads. Unbelievable! My friend was a member there and they over charged her credit card one month for over $300 and would not return her calls. It finally took her six months to get a refund. The girl that’s the manager there will not even speak to any of the members. All she cares about is how many people they can sign up that month. I had one complaint and no one ever returned any of my emails including the district manager. Trust me, this is nothing but a scam. There are so many other great gyms in the area to join. Just please don’t join this one.

I dont have a lot of experience with different types of public gyms but I was invited here as a guest and I was very happy with everything offered. I didnt find myself waiting to use equipment which was very nice!

Alex displayed excellent customer service. I came in wanting a tour of the facility and he took me all throughout the gym and answered all of my questions. I just moved up to Raleigh looking for a gym that would fit my needs and Alex made me feel right at home.

Beware of the $40 annual fee, plus whatever you agreed to pay monthly, that they never tell you of when you first sign up. On top of that, if you cancel this month, you still have to pay the following month of membership, even if youre not using the gymn anymore. So in reality, you cant just cancel whenever you want to without having to pay for it.

Joined this gym because it was convenient and cheap. The place is filthy and disgusting. The equipment is not maintained. About half of the machines are broken and they are not fixed. Spoke with the manager about 6 weeks ago about broken machines and they are still broken. The locker rooms are filthy. About 10 minutes away, there is another Fitness Connection location (Raleigh/Celebration location) that is extremely clean and the staff is wonderful. The machines are well maintained. It is like night and day.

Great staff!

Nice gym ,men are creepy,& bathrooms are disgusting but if you can overlook that great gym

The gym itself is good. Has a good variety of equipment and its maintained. The business side of things....not so much. I was charged for 5 months for a plan that I had switched leaving me a refund of $149 which they are running me in circles to get. Ive brought in bank statements per request. I have made countless phone calls. No one has ever followed up on the refund requests. They promise to call me back and not once has that happened. So then I cancelled my cheaper plan, and they charged me again for that one too! So now I get to bring in bank statements yet again.

Noah is a very friendly and helpful guy. He explained everything to me and gave me a good gym tour. Just started my membership today. Thank you

I will not be going here to visit or anything they billed me a bill for something that I didn’t agree on and didn’t even sign for !!! Who in the world does stuff like that !! DONT EVER BILL ME SOMETHING I DIDNT AGREE ON !!