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The Eye Institute OD, PA
111 Seaboard Ave #110, Raleigh, NC 27604, United States
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Bl
Review №1

The atmosphere of the office is very warm and welcoming. All of the staff I encountered were friendly and assistive. This visit exceeded my expectations and I wouldn’t want to go anywhere else after this for an eye exam. Dustin and Dr. Palo were both personable and very knowledgeable. I felt confident in the information I was given about my exam and the best options for glasses. This is definitely an office and business that demonstrates exceptional customer service! Thanks!-Amber

Ka
Review №2

I had a really awful experience with this shop. I went in on a strict budget and needed basic glasses. The two men that work there took advantage of the insurance I had and ended up selling me $1500 glasses but not being transparent about the cost. The worst part is that I cannot see out of the glasses I got from them. Everything is blurry. I’m so angry about their treatment.

Sa
Review №3

As always, was treated with respect, friends atmosphere. Answered all questions, made me feel comfortable in their environment. Dr. Palo express concern for my well being. Thank everyone at Eye Institute, see you all on my next visit.

Be
Review №4

Dr. Palo is awesome. I had no trouble getting an appointment. He was thorough and explained everything in a way that made sense. He also figured out what was wrong with my eye and it felt better before I even walked out! Highly recommend!

St
Review №5

Great first experience. Appointment was timely and everything was explained clearly throughout. No surprises and Dr. was thorough. I will absolutely continue to go to this location

Ja
Review №6

Quick and easy visit, very thorough in explaining my eye concerns , was able to leave with corrective lenses within an hour, they were very patient in helping teach me proper way to place and remove them ! Awesome team, I will refer highly to others . Great experience!!

Je
Review №7

I wanr to preface this by saying I dont typically write reviews. I switched eye doctors and came here because of the high reviews on Google, 4.9 stars...yes please! I am extremely happy I did!! Everyone was so nice, and knowledgeable, and thorough. Starting at the front desk, I could tell this wasnt your typical chain eye doctor where you get rushed through the process. Dr. Palo gave me a lot of great insight on my vision, and most importantly, he was very personable. Even with picking out glasses, the gentleman that helped was patient and I appreciated his honest opinion about how the glasses looked on me. He told me about the customizable glasses I inquired about, and he pulled up the website to show all of the frame shapes the company offered. I appreciated the information he provided, in his saying the glasses would take longer because they were all hand crafted. Overall, Im super impressed and will definitely be making The Eye Institute my new go-to for anything related to my vision!!!

Ca
Review №8

I have visited twice and have nothing but good things to say. The staff and doctors are extremely helpful and knowledgeable. My husband also has visited for an emergency visit after getting a piece of metal in his cornea. Weve both had great experiences and wouldnt go anywhere else!

Me
Review №9

Dr. Palo is great. He is so knowledgeable. He patiently answered my questions. He is superb.

Jo
Review №10

Very professional, and the service is outstanding. Dr. Palo and his team are first class.

Pe
Review №11

On time. Professional & friendly. Dr. Palo gave me several choices to fix a near vision problem I had w/out me having to spend $ on new lenses (which I purchased last year. Everything explained to my satisfaction. Office stafftassistants are great.

Le
Review №12

I went here to have my Maui Jim lenses replaced. The optician I worked with, Dustin, said he would inquire into the different lense types available and their respective prices and get back with me.8 days later I get a voice message stating that he couldnt replace the lenses without sending the frames in? That was never a question. I had left my glasses with him for 8 days for that purpose. He did not answer my question about the different lense types and prices. Even the receptionist remembered that the outstanding question was what types of lenses were available and at what price.Given that I had left the glasses with him for 8 days I would think it would be apparent that I did so for him to be able to send them to Maui Jim for lense replacement. In any event I needed these quickly and after 8 days I was no closer to them being sent in so I picked them up and am going to another provider. Terrible first impression for this business.My reply to Dr Palo: That is not what you did. When Dustin left his message 8 days after I left my glasses with him he made no mention of the different lense choices I had asked him to inquire about. His message said simply that he couldnt get the lenses replaced without sending in the glasses which was never a question. Now that Ive written this review and picked up my glasses hes called back and given me the information I asked for. So the glasses that are my daily wear glasses are nowhere closer to being fixed than they were 8 days ago. I have been in contact with Maui Jim and given them my feedback and they have provided me with some other options for providers in the area. You dropped the ball.

Pa
Review №13

Top Notch! Dr. Palo and the Eye Institute is the best Ive been to in years of looking. No need to look further. Dustin has got me looking fly in my new glasses. Kim and Meredith - always helpful, always friendly. So happy to have found them all.

Ma
Review №14

My experience at The Eye Institute was exceptional. Each individual I interacted with was kind and welcoming from inception to close. Dr. Palo was especially attentive by taking the time to teach me and explain all facets of my eye exam, he answered all of my questions thoroughly and in no rush. I cant wait to pick up my new lenses! I recommend The Eye Institute to anyone looking for advanced technology and quality care.

mb
Review №15

We are fortunate enough to have plenty of medical professionals to choose from in the area. How refreshing it was to realize that there are still a few businesses that honestly make people feel as though they truly appreciate and value them. Dr. Palo is obviously very knowledgeable about eye care, but what truly impressed me was how kind and patient he and his staff were during my visit 2/1/21. I didn’t get the sense of being “just another person”, during the visit. He actually took time to get to know me and my concerns. I highly recommend this practice!!!

Sa
Review №16

I went to the Eye Institute to use my insurance by the end of the year. I normally go to an ophthalmologist but due to the lack of time this year I went to an optometrist. The doctor was sub par - first he refused to give me an exam unless I wore a mask. The doctor is terribly ignorant of the Americans with Disabilities Act and the fact that Gov. Coopers mandate excludes anyone with a preexisting medical condition from wearing a mask. The examination was mediocre and the doctor made an irrelevant comment about one medication I was taking which has absolutely nothing to do with my vison. The worst part of my visit is that an assistant took my glasses and away from my sight examined them to see the strength of my Rx. My glasses were scratched - I dont know if that was deliberate or if the person was just that rough or incompetent. I would never endorse the Eye Institute.

Ja
Review №17

New to the area looking for a new Eye Dr. Went in for a regular exam and contact fitting. The doctor and all staff were friendly and inviting. Were able to get contacts for me super quick; just in time for my vacation. They just earned 3 new customers.

La
Review №18

What a great experience! Not only did I receive a much more thorough eye exam than in the past, the education I received about frames, lenses and fit was exceptional. Everyone in the office made a point to ensure I was comfortable at every stage of the appointment. Thank you!

Re
Review №19

My wife I enjoy having our exams done here. They use great technology that allows them to avoid putting drops in your eyes. They take a picture of your retina and then display it in a large display screen. You get to see an up close view of the health of your eyes and it makes the doctor’s job easier, too, I think. Of course, he does a personal exam of your eyes also, but the picture is a big help from the patient’s perspective. If you want a careful exam from a pleasant professional who answers all your questions, you’ll be very happy with Dr. Palo. His Optician is equally professional and courteous. They have a good selection of frames that are attractive.

Ma
Review №20

Absolutely wonderful experience. One of the few places Ive encountered that seems most interested in you as a person and your overall health rather than simply walking through a routine. Dr. Palo spent time helping me understand why my eyes function the way they do and how best to keep them healthy. Dustin did a great job of walking me through the subsequent purchasing of glasses, finding ones that suit me and my price point. Beautiful store, selection, and people. Thank you for a wonderful visit. I will 100% shift from my prior provider and make this place my preferred eye care center.

An
Review №21

Personable, knowledgeable and caring staff, Dr. Palo and his assistant gave me and my husband thorough eye exams using state of the art equipment, and answered all our questions. While its a relatively small practice, they still have a great selection of high quality frames, and Brandon helped us pick out several pairs for us that fits our needs and looked great. They even processed our insurance quickly and smoothly.

Ji
Review №22

Excellent eye doctor. Would recommend.

Ch
Review №23

I really appreciate the time, skill, talent, and effort which continues to carry through with this company. Dr. Palo and his staff patiently took time with me ensuring I was receiving the best care possible. Dustin, in helping me pick out glasses, took the time and care needed to find the perfect pair of glasses and solution for my situation. I really appreciate this group and always look forward to a visit. I highly recommend this team.

He
Review №24

Awesome selection of glasses and amazing service!

Ba
Review №25

As a newbie to NC I discovered The Eye Institute through a recommendation. It didnt feel like next person, it felt very comfortable because it was all about you. They want you to see well.

K
Review №26

I absolutely LOVED this office!!! I have gone to the eye doctor annually since I was a kid and this was by far my favorite eye doctor. I appreciate physicians that are down to earth and have a great personality. Sometimes you encounter doctors with an elitist mentality....that was not the case here. Dr. Palo was AWESOME! My daughter and I will be back next year.

Sa
Review №27

At my age I have been to many Eye Doctors, I am very comfortable with Dr. Palo and his staff. That is where my next visit will be.

Da
Review №28

My wife and I had our annual visual examinations earlier in the week. The attention which Dr. Palo and his staff gave was outstanding. The examinations were thorough, Dr. Palo most generous with his time, and the staff was most helpful with the additional details which go with such a visit. I recommend The Eye Institute without reservation. A first rate professional service!

Gi
Review №29

Dr. Palo is an excellent eye doctor who communicates well with his patients and stays on the cutting edge of treatments for eye conditions. He has a great team working for him, including Kim at his front desk, who focus on caring customer service. I highly recommend this practice and would not go elsewhere for my eye exams. Great practice, great people!

Ja
Review №30

Everything was flawless! From the first phone call to the end of my actual appointment. They all took their times and thoroughly explained everything to me who was completely new to eyeglasses. Never once felt rushed and I definitely took more time than most. Highly recommend and I won’t ever go anywhere else!

Ch
Review №31

Great experience with Dr. Palo and team. Went in for the first time for my yearly exam a few days ago. I was impressed with the amount of time Dr. Palo spent with me answering my questions and explaining various elements specific to my eye health. Happy to support local!

La
Review №32

I believe I had the best and most thorough eye exam I have ever had! Thank you Dr. Palo! Everyone that worked there was so nice. It was my first time and I truly look forward to going back.

Le
Review №33

Wonderfully helpful and attentive staff! I recommend this place often.

ju
Review №34

Adam and everyone else who work at The Eye Institute are amazing. They take their time to make you feel comfortable when being examined and fitted. Adam likes getting to know everything about your medical history and explains why the eye is the gateway to your health. Always a great deal of insight during those exams. Dustin spent a lot of time trying to find the right frame for me, which wasnt easy. There is never any pressure to purchase frames from them, but they sell the most interesting frames in town.

Re
Review №35

Amazing experience! This was my first time at an eye doctor as an adult and I could not have been happier. I can’t recommend Dr. Palo and his team highly enough. Truly wonderful people!

Fe
Review №36

The staff and the doctor was very nice and kind I felt very comfortable there you guy’s rock!!!

Ma
Review №37

Dr. Palo was the utmost professional and so compassionate. What a rare and wonderful combination to find. Thank you for taking the time to explain what was going on with my eyes and why a different type of lens would be better for me. I appreciate the help and wont be going any where else in the future!

St
Review №38

I have been putting off getting an eye exam for many years now, because my last couple experiences resulted in the wrong Rx. However, I was extremely pleased with my visit!!The optometrist said I have probably had trouble getting the correct Rx due to the fact that my bad vision has been untreated for so long, my eyes won’t relax for the exam. Apparently I took 3 times longer than a normal appointment, but the optometrist was very patient with me. I’m also very light sensitive, and he was very considerate of that fact.The staff were also very considerate and helpful, as it takes a special type of person to be able to look at my insurance coverage and quickly figure out what my total cost would be if I get “this” vs “that.” Thanks guys!I’m on day 2 of my new contacts, and I couldn’t be more pleased!

Je
Review №39

Great experience, very friendly and knowledgeable. Definitely a tier above other eye care places Ive been. Wont go anywhere else.

An
Review №40

The doctors and staff at The Eye Institute are unrivaled!!! They truly care about their patients and that level of caring is evident in all they do. From the moment you walk through the door, they make you feel like you matter because you do matter to them. The doctors are very attentive and compassionate. They take the time to explain things and educate you while you’re there, and they never rush through an appointment. I recently took my 4 little boys for their first exams and Dr. Palo was amazing! He was extremely patient and understanding and listened to all of my “mom questions.” The staff is welcoming, friendly, and always asking how they can help. Even if “help” means watching you try on 50 pair of sunglasses (me!) to find the perfect ones, they are there to answer your every question. I wouldn’t trust our eyes to anyone else!!

Ch
Review №41

Great, quick appointment. This was my first time at the eye doctor and it went smoothly. I ended up buying a pair of frames afterwards but had to ask for a refund after I went to a different eyeglass store and found a pair I liked better. They were really helpful and immediately refunded me. Definitely recommend.

su
Review №42

Dear Dr. Palo, Thank you for your great care of Sally. Because of her diminished short term memory, it is difficult for her to remember things or put them in order. You were so patient with her but was also open to my input. I would HIGHLY recommend this practice for friends and family!! I have been a patient here for 17 years!

Co
Review №43

Dr. Palo, and his Team at The Eye Institute at Seaboard Station, are awesome; the office staff is so friendly and welcoming, and everything about your visit is so efficient. Dr. Palo always takes the extra time to make me feel comfortable and always makes sure to note in my chart anything that makes me eye appointment nervous. The extra steps and attention make all the difference. I would highly recommend Dr. Palo, and all his wonderful team members, to anyone looking for an eye doctor that cares and has your eye health as their first priority.

Pa
Review №44

Dr. Adam Palo was professional, nice, and I felt like he cared for me. The office set up was clean, all wearing masks, and I love that they have a no paper process for all the compliance forms! Very innovative, I have not seen that at any of my Dr. visits before. I am sad that my eye sight keeps deteriorating and I now have to wear contacts in BOTH eyes, but thats life huh!? Paige in Raleigh

Da
Review №45

Such personable people

ed
Review №46

It was a very nice experience for my first time at an eye doctor. Everyone was very welcoming. They also have a big selection of glasses.

M
Review №47

The second I walked through the door they took such great care of me. Ive never had that kind of care before. They answered all of my questions & even showed me which frames would fit my face best. They were upfront about prices & didnt try to upsell me on things I didnt need like MyEyeDr. I will be returning & telling everyone I can about this Absolute gem!

Gl
Review №48

The staff was very attentive and helpful. I was able to schedule an appointment within a week. They were very thorough and I cant wait to try on my new glasses.

Re
Review №49

Thorough exam. Comparable, and in some ways superior, to my long time ophthalmologist who didn’t want to take my insurance (I had had to change policies). Dr. Palo, Meredith, the receptionist, and the optician, Dustin, were all superior. They were friendly and efficient. Very strong first impression! Never considered ordering new frames, as I didn’t expect my prescription to change and it didn’t, however, I liked the selection of frames and decided a different look would be fun.Nice location and attractive office, too.

An
Review №50

Been going to eye doctors for 40 years and the team at Seaboard is simply the best.

Pa
Review №51

Very personalized experience! They take time with you to make sure they understand your health and can provide the best recommendations.

Ci
Review №52

My husband and I have been seeing Dr. Palo for the last few years even though his office is not included in our current insurance’s network, but we love it there. Dr. Palo takes his time to listen to your concerns and explains everything well. His staff are very friendly as well. We would highly recommend this place for all your routine eye exams or even minor eye traumas!

Fr
Review №53

EPIC FAIL TODAY!!A few weeks back, my wife got some debris in her eye while doing yard work. After a couple days, it was apparent that my wife needed to get her eye checked because the irritation wasnt going away. I recommended The Eye Institute to her based on my previous good experience with Dr. Palo. Two weeks ago she had a virtual appointment with Dr. Morgan who prescribed her an antibiotic and drops. Still experiencing some irritation, she made an in-person appointment with Dr. Morgan for today which went south very quickly!After a very lengthy covid preventive check in process, we sat down to wait for Dr. Morgan to call her in. A short time later, we are approached by the receptionist who stated that their particular facility (Colonnade Center) was not a part of our insurance companies network, but their other Raleigh location was. What? Arent all three of your offices under the same ownership? Before my wifes virtual appointment two weeks ago she gave you her insurance info and there was no problem then or when I had my appointment months ago? If there was an issue, do you think maybe my wife could have been notified PRIOR to her appointment today? Upon hearing this, we immediately called our insurance company (we never left their facility) and after a lengthy hold it was determined that our insurance DID cover her previous medical eye exam and the one scheduled for today! Relieved to hear this, we then went back up to the receptionist to let her know but unfortunately we lost our appointment for today. WHAT!!?? The receptionist then indignantly told us that wed have to reschedule again!Let me get this straight ... after my wife lost 2 hours of work getting off early to make her appointment, then driving 25 minutes across town and then being on the phone for over 30 minutes with our insurance company trying to resolve a problem that didnt really exist if your staff would have been more proactive in thoroughly verifying our coverage, you dont have the decency to fit us in again??!!Needless to say, my wife is still in pain and we now have to start looking for a new eye doctor quickly ... THANKS EYE INSTITUTE!!

Lu
Review №54

Very professional and knowledgeable. You recieve one on one personal care. I highly recommend if looking for a eye doctor.

Br
Review №55

I had accidently scratched my eye causing it to hurt while placing in my eyedrops. Dr. Palos office got me in to see him the same day I called. They are the best!.

Em
Review №56

Very friendly and helpful staff! My glasses are perfect!

E
Review №57

Dr palo was personable and thorough. Really took time to understand my entire health situation and how it might affect my eye health. He explained things very well and put together a good plan for me. Very solution oriented not just a symptom chaser.I would highly recommend him/ he was recommended to me by my friend.I am taking my son there in a couple weeks.

Ta
Review №58

I really liked this place! They take you back for your appointment on time (no long waits in the waiting room) and they are all friendly and knowledgeable people.

sh
Review №59

I was greeted with a smile, conversation, great service and detail of my visit..I was help to pick out glasses and advice whats best for my eye....Thank you

Ma
Review №60

I had a good experience at the Eye Institute. I had a thorough eye exam and my questions were answered. I even had help picking out new glasses. 👍👍👍

Hu
Review №61

Incredible team and eye doctor! Highly recommend this practice. 👍👍

De
Review №62

Awesome place with very knowledgeable and kind people! Would absolutely recommend them!

Ta
Review №63

I bought the most amazing glasses--handmade in Italy--from The Eye Institute. I fretted over this purchase and kept going into the shop--8-9 times--because the glasses were a bit expensive. But as I looked at my options around Raleigh and online, I kept coming back to this place with the coolest, most unique designs. So ultimately I bought them and I love them!! A few weeks ago, I snapped off the side ear piece. I went in right away and because the company in Italy was closed for 3 weeks (Europeans do vacation right!), the folks found a similar style, put my lenses in temporarily so I could wear beautiful temporary glasses while I waited, versus my old Costco pair. The customer service here in TOP CLASS! These folks are warm, professional, charming and delightful. BUY YOUR NEXT PAIR OF GLASSES AT THE EYE INSTITUTE!

Kr
Review №64

Dr. Chad Morgan at the North Raleigh office has been fantastic. He came highly recommended and has taken the time to properly diagnosis my cornea condition while being committed to continue to try and properly fit me for contact lenses to provide the best sight. I love how he treats me with respect and is clear with expectations and goals.

Ju
Review №65

Dr. Palo and the staff at The Eye Institute are great! My appointment was pleasant and easy, even with the COVID-19 precautions in place. I appreciated Dr. Palo’s explanation of the retinal imaging, as well as the staff who kindly made a repair to my glasses during my appointment.

Ju
Review №66

I ended up at The Eye Institute at Seaboard Station after having a less than stellar experience a couple years ago at a Cameron Village shop, and Im so glad I did! My prescription mustve changed with pregnancy and I was in desperate need of some new glasses. I wanted cool and updated frames without the sales-pitch pressure Ive gotten elsewhere. TEIs selection and staff are incredible! They have classic, great, well-known brands as well as cool new European brands I hadnt seen elsewhere. Their staff was really knowledgeable and easy to work with and handled working with my insurance without any effort from me. I get so many compliments on my new frames and sunnies. 🤓😎 Ill definitely be back for my future needs and maybe sooner if I can convince my husband I need another pair!

Ki
Review №67

Excellent Dr and staff! Really took the time to examine my 5 yo daughter’s eyes.

Vi
Review №68

I had my first appointment with Dr. Palo this week at The Eye Institute and I was extremely pleased with how thoroughly he explained my eye exam. He was very professional, informative and helpful.I’ve had to wear glass since I was six years old and my least favorite task is choosing frames but not this visit! Justin was kind and patient. He helped me find just the right frames.Awesome visit

wi
Review №69

I am not one to normally review businesses or services because I am not an authority on anything, However I have to say that I left feeling as if I was valued, and that my money was being well spent on something I wanted to spend it on, Not something I felt pressured into thinking I needed. The Eye exam was by far one of the most involved and well explained I have ever experienced, I was pleasantly surprised the that the Dr. was present the whole time, my questions were answered with thought and not once did I get the standard I would not be to concerned response, it was always a clear interest to make sure I was understanding the technical as well as the results of his answer. Glasses are not something I get excited about but I will admit I can not wait to see if I can well SEE again without the endless adjusting and straining my current Glasses are affording me.Sincerely, Will Mannes

Tr
Review №70

Dr. Adam Palo and his staff are fantastic! It was almost like hanging out with a friend during our appointment-he was so personable & friendly & laid back! My two children saw him & he was so patient with them, including their toddler brother who wasn’t being seen, and answered all their millions of questions about all he does, his tools etc. He explained the procedures to them prior to doing anything in a developmentally appropriate manner so they could completely understand what he was doing. He took his time and was so very kind! It was my daughters first ever eye appointment & he calmed her nerves & she’s since told everybody at her preschool about her visit. My spouse & I have appointments with him coming up and I’m positive we will have the same through experience! An easy breeze with our insurance & the fact that they reuse the patient intake sheets to not waste paper was a huge perk in my book! Also a beer for mom or dad during an appointment doesn’t hurt either! I can not recommend this office more highly!!!!!

Hi
Review №71

All around great place. Everyone is really nice and very knowledgeable, and the selection of super stylish frames is excellent!

Li
Review №72

Excellent eye exam and great help from optician with amazing selection of unique frames

Wa
Review №73

Fantastic service and atmosphere! It’s nice having a local professional that you can rely on, especially when it comes to your eye care! Dr. Adam Palo is a very compassionate and knowledgeable eye doctor and I highly recommended The Eye Institute! The staff is also very warm and welcoming... all around stellar experience!

Ca
Review №74

They werw so very nice to my 5 year old son when he went for his eye exam and to get his new glasses.

De
Review №75

Nice and helpful staff. Dr. Palo knew is very professional, knows his stuff and was great to work with during my visit. Recommend that if you live or work in the area, easy to get in and get what you need/want from The Eye Institute.

Ra
Review №76

I went to The Eye Institute recently and saw Dr. Palo. I was nervous because I had not seen an eye doctor in years but I was put to ease immediately when I scheduled my appointment on the phone with Heather. She was so pleasant and professional. The office is beautiful and Dr. Palo took his time explaining each step of my eye exam. He was thorough, informative, and attentive. The selection of eyeglasses/frames offers a nice variety and styles for any taste. I highly recommend this business for your eye care!

Je
Review №77

Excellent eye care. Ive been going to eye doctors since I was nine years old, and this was one of the best experiences Ive had. Dr. Palo listened carefully to my questions, especially regarding allergies and my contacts and offered solutions. I didnt buy new glasses this time, but Ive got my eye on several pairs to try! Perfect location, too.

d
Review №78

Who could ask for a better experience ?! Thanks to Heather who rescued me and my Old wonderful Armani frames. Her gracious good competent help saved me as I am headed out of town tomorrow. I will return for new stylish frames (of which there is a cool display) and am so glad to have found this convenient- to -Oakwood professional service. Thank You ! d

Br
Review №79

Love this place! Quality and thorough care.

Va
Review №80

The staff was superb. Knowledgeable doctors and the selection of glasses is great. It was hard to choose frames because I wanted all of them! Boutique atmosphere is also a plus.

Sh
Review №81

I hadn’t been to the eye doctor in over five years but Dr. Morgan and his team restored my faith in eye doctors and corrected my prescription that I was having difficulties with. Thanks so much!

Ta
Review №82

Excellent service, doctor and front desk staff. Also excellent and very stylish selection of eyewear for the entire family. I highly recommend!

Ry
Review №83

Very knowledgeable staff and friendly! Great selection of glasses to choose from. Highly recommend going here 👍🏼

Co
Review №84

Very pleasant and enjoyable experience - I will be a long-term customer. Thanks Dr. Palo!

Va
Review №85

Had an eye exam today based on a recommendation from a neighbor on my Nextdoor app. I didnt realize that it was so new, but I had a great experience. I had a very thorough exam with Dr. Palo who was very personable and answered all of my questions. I then worked with Lauren to find some new frames and she helped me order a color that they didnt have in stock. Cant wait for my new glasses. I highly recommend this business!

Ja
Review №86

Great experience and very satisfied with my new progressive lenses. Dr. Palo was very patient and took the time to answer all of my questions about the pros and cons of switching from traditional glasses to progressive glasses.

Mo
Review №87

One of the best eye care experiences I have ever had. Dr. Palo was professional , through, kind, and gave excellent explanations and teaching. I greatly appreciate the Saturday appointment since I cannot get away from work during the week. Truly a skilled eye exam with better than hoped for results. You can trust this doctor. Parker Eales

tj
Review №88

Exceptional! This isn’t about up-selling you on anything. At the Eye Institute it’s all about eye care; a perspective lost in time. If you’re in need, definitely give the Institute a chance. I’m glad I did.

Ma
Review №89

Dr. Palo was extremely professional and thorough. A very positive experience that I recommend and will continue to visit this practice.

Da
Review №90

This was by far the most comprehensive and pleasant eye exam experience I have had in 15+ years of corrective vision. Sierra and Dr. Palo didnt rush, and its easy to tell they enjoy what they do on a daily basis.

So
Review №91

Dr. Palo went through several different pairs of contacts with me to get the right fit. I have had trouble with dry eyes and irritating contacts for a while and I am so thankful that he took the time to explain why I was having issues and to get the right fit for me. I can see clearer than I have in a long time.

Mo
Review №92

I had a great experience at the Seaboard Station location of the Eye Institute. I have been an Eye Institute patient for many years and have always felt that I received excellent care but this was my first visit to this location. Heather and Dr. Palo were extremely friendly and welcoming. The office is beautiful (I felt like I had stepped into a HGTV set) and best of all Dr. Palo gave me a very thorough exam and was very patient as I fumbled my way through the which is better A or B? section. Heather spent a lot of time helping me to choose frames and helping with insurance and payment. I highly recommend the Seaboard Station Eye Institute.UPDATE: Just had my annul appointment with the team at the Eye Institute and theyre still the best. I was several minutes late and they were nice enough to see me anyway and did not make me feel one bit guilty. I HIGHLY recommend them!

an
Review №93

Loved the great frame selection and staff was super nice and friendly :)

Ti
Review №94

I called last minute and got everything in a super timely fashion with informative updates.

Na
Review №95

Cannot say thank you enough! Great service. Really helped me out when I was out of town without my contacts....thank you!

Mi
Review №96

Had a great experience here, very friendly and knowledgeable staff.

Jo
Review №97

Super friendly and super through....

Li
Review №98

Great experience.

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  • Address:111 Seaboard Ave #110, Raleigh, NC 27604, United States
  • Site:https://youreyeinstitute.com/
  • Phone:+1 919-200-4840
Categories
  • Contact lenses supplier
  • Eye care center
  • Lasik surgeon
  • Optician
  • Optometrist
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:9am–6pm
  • Friday:8am–2pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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