The customer service representatives are always courteous and helpful. Working with me to obtain a scooter and hospital bed for my mother in law was quite the uphill battle ( dr delays) but somehow miracles were performed by their team. Thanks again!

Kenny, the owner helped us personally to get our daughter’s supplies ordered. I told him that it was urgent we get the supplies and he started working on it immediately. When prior authorization was needed he reached out to our doctor directly to let them know what he needed in order to fulfill the order. It’s great to see the owner of a large business be so involved and helpful when it comes to the needs of clients.

Horrible experience. The customer service reps in the DME department did not give out consistent information and the supervisor KENNY was very nasty and disrespectful. I will be taking my business elsewhere, I advise you do too!

In a world of companies that do not care about your wellbeing, NuCare is a shining star. Never a bad experience and operators are always polite. When I had an issue with my insurance the Operations manager Kenny personally went above and beyond to help me resolve the situation. Thank you NuCare!

Came here this morning for a rapid COVID test. It was very easy booking online and the administrator was fast and friendly. The rapid COVID test costs $75 and I received my test results within 1 hour. Very happy with the service provided here!

Order for medical supply never filled because Nucare waiting for unnecessary and unobtainable approval from my insurance company. It would not direct bill my insurance company even tho they were given all information and instructions to do so. Nearly two weeks later I have to get order filled by another supplier. Supply was needed asap... almost 2 weeks ago. Nucare never updated me or prescriber.Kenny, your reply is simply wrong, I checked with my insurance co. before posting and med. supplies are not like specialty pharmacy or a procedure - no prior approval is required, or possible. They instructed your rep to submit to them directly when they finally spoke last week (after all the faxes, emails, whatever). Even after the insurance co. gave your staff the procedure, they would not fill the order. I went to another supply company and had the order filled in 1 day.

On time delivery very helpful.

Transferred from rite aid best decision Ive done yet. Pharmacists are quick and helpful. Found the pharmacy looking for covid testing but decided to use them for prescriptions as well and first experience went very well.

So this is a rewrite of a review that I left for NuCare. I originally had a problem with emails being received in a prompt matter. I was unaware at the size of business that NuCre handles as well as dealing with my insurance company. After speaking to Kenny and him explaining to me the hurdles that they had to jump through for me I was totally impressed with the service that I received. Why go to the big box stores when you could go to the local guy and get much better service. Thank you Nucare for all your help and prompt attention its much appreciated and youve gained the customer.

Got a Covid test here and was told it might be covered by insurance. Turns out its a medical service and pharmacy benefits dont cover services. I wish they had told me this was going to be the case before I got the test or before I signed up. Would not recommend.

Nice staff i go here for my rapid tests its good for any covid testing needs but its by appointment

When we use our words we discover we can resolve any issue. My apologies for my previous rating.

I had some issues but they were resolved by Kenny an awesome operations manager who showed his true colors by reaching out to me and helping me with a lot of information/resolutions.The insurance companies in this country are disgusting and inefficient and give everyone but themselves a massive headache when it comes to healthcare. We need change. Thanks Kenny.

I have been searching high and low for medical equipment and I finally found a place that not only had it but went above and beyond to make sure the authorization went through as fast as possible. Kenny was a delight to talk to and was very informative. I will be using them again!

Quick and painless antigen covid19 testing with 1hr turnaround time, easy reservation online. Unlike some other test sites, they only charge $75 and it could be covered by insurance (although generally rapid tests are not covered).

Cashier was not wearing a mask when I was here. Also the information listed on google is misleading. This location does NOT do PCR testing and only does limited walk-in rapid tests. All other rapid testing is by appointment.Cashier was not wearing a mask when I was here. Also the information listed on google is misleading. This location does NOT do PCR testing and only does limited walk-in rapid tests. All other rapid testing is by appointment.Edit: It seems I cant respond to the owner directly, but I can do this.I was at fault for thinking that this location was advertising PCR testing or taking walk-ins. That information was from Google, not this business, and thats not NuCares fault.The cashier that I had seen without a mask yesterday was masked today, and I had a great experience with the pharmacy staff who did their absolute best to take care of people who were there for a rapid-test.No need for remedying the situation, all I ask is that you continue to require masks for everyone inside your business. Thank you for your response, and stay safe out there.

After waiting months and months for my chair from NuCare.. I finally re ieved my chair from a different pharmacy in a week. Great costumer service. Unlike NuCare . Im just glad its over and I never have to deal with them again

My mother is bed bound and I can’t even begin to tell how many times I’ve called to have them come repair the damaged hospital bed or the reclining wheelchair that no longer reclines. I have supplied them with the Rxs and the letters of medical necessity and yet nothing. They always tell me they have to call the warehouse and they will call me back. They have never called. MONTHS of waiting... MONTHS of trying to explain to my elderly father why Nucare isn’t doing their part. I am done.

Took great care in helping me in getting my diabetic supplies !! Working with my insurance was hell to say the least but Kenny helped me get what I needed every step of the way !!!

I wouldnt give them any stars at all. The worst experience EVER from a pharmacy. The owner is rude and disrespectful. They do not conduct business well. They dont follow up. Their delivery service is the worst as well. If you give a bad review expect a call it might be at night. Owner likes to call people and say your threatening his livelihood and this is how he feeds his children.... All before asking how can he help. I was asked to remove my review and I am blocked from putting another review. So I had to go this route. The treatment I received was horrible and he has no care for his clients. Ive had the phone hung up on me... I have been lied to about the process of me getting what i needed. He put me through a lot since my review. I feel I was purposely screwed and now i take my business to another pharmacy after months and months. Delivery men stand up in the medical scooters to deliver your chair everytime even after I asked them nit to do that because you are not suppose to stand. They cant fix anything... PLEASE BE ADVISED NUCARE IS ABOUT MONEY... NOT THEIR CLIENTS WELL BEING. Im sure they will know who I am but I dont care because Kenneth or Kenny the owner... Knows how hes treated me. With that being said . take your business somewhere where you can be treated respect and kindness. And for the record his employees knows how he is. They hear all the complaints and knows what he does. Hes being laughed at behind his backs and thats a fact and the TRUTH... I had conversations with a few of them myself. ALL %100 FACTS. NUCARE DONT CARE!!

I need supplies for my mom and spoke with a rep over the phone who explained the whole process to me. I got everything she needed in 2 days! They made the process seem easy! Will be sure to use them again!

For a long time I could not get my scooter.Every time I had to call them and remind about myself.All the paper work that they were supposed to do was done for them by me.The staff at this pharmacy does not care about their customers.No one is really doing the work that they should do.In this place, I met with indifference and lie to me as a client.My recommendations - if you want to protect your nervous system, had better find another pharmacy.I think that only the employees of that pharmacy could write good reviews about this place.

Play this place is horrible with a bunch of disrespectful employees. They incorrectly delivered supplies for my daughter and when I called them to have them returned they want me to pay the cost of shipping them back. They are very inflexible and unwilling to make right on their own errors. I advise You not to use them. They are horrible.

The Customer Service is horrendous. Nucare used to have a wonderful direct care and pharmacy assistant staff. I called to get my childs asthma medication filled, which has been soooooo easy in the past. However, today I was put on hold 4 times and hung up on twice by women named Michelle and Grace. Things started to really get frustrating when I was interrogated and placed on hold for almost 16 minutes after asking for a manager. Customer Service is extremely lacking. Im mortified by the lack of compassion and care for a child who during the COVID 19 pandemic is one of the vulnerable population as my child has chronic asthma and needs his medication. Its not okay to get offended and be unprofessional when someone asks to speak to a manager. My family has been going to this pharmacy for 8 to 9 years, it looks as if we need to now find NEW CARE!

Nucare lies in their response to these reviews. The owner and staff are Liers. If they cant make alot of money off your insurance company they will not help you at all. Horrible people working there. Very nasty and self centered!!!! They need to be reviewed bu the NYS health department I already made a complaint against them and everyone that has a problem should too!! They should be put out of business hopefully Karma gets them !!!!!! Liers!!!!!!

Great place for medical supplies. Any issues contact kevin or Jessenia, they will take care of you like no other.

The owner helped me for 45 minutes put a rush order for a protective boot for my 90 year old mother who had a pressure sore on her heal. He also recommended additional support materials to prevent future pressure sores for my mother. I have never had such great service from a surgical supply store and I have over 30 years of experience as a doctor of medicine. Thank you I am very grateful to him.

I am very pleased with the efficiency and compassion at this pharmacy. I have no complaints from Judy and AJ, just positive things. Thank you so much for your work. Keep up the great job!

Great pharmacy. They provide great service and are always friendly.

I cant give ZERO STARS THIS COMPANY IS HORRBILE, DISRESPECTFUL, AND SHOULD NOT BE DEALING IN THE MEDICAL FIELD! HORRIBLE CUSTIMER SERVICE THEY DONT DO THEIR JOB THEY DONT CARE ABOUT YOU !!!!

My husband got a prescription for a scooter, which he needed,and got through his insurance and Medicare. First call spoke to someone who gave my husband step by step instructions, on his second call he got Kenny ( owner) who helped him greatly, with the insurance and what scooter he could actually get, My husband is almost there ,he calls at 745 pm to get Kenny, whose is actually on the rode going home, Kenny takes his call and they finish everything, Kenny who probably had so many things on his mind ( dinner driving) stayed with my husband and finished everything thats determination and what sets this awesome pharmacy apart from others...🙂

While the service was a little slow at first, I had a great experience after reaching a representative. All of my questions were answered and my grandmother was able to receive a much needed wheelchair.

I am so glad my health insurance referred me to Nucare. They really do care! My sons diaper prescription problem was immediately resolved after several attempts with other pharmacies.. Great quality products!! And they have a delivery service to make things even more comfortable for their patients. They actually went out of their way to make sure his correct size was ordered. I am so happy for their time and service. They are very courteous and understanding. Thank you so much, we are very satisfied with the overall experience with Nucare.

Service is very poor, staff does not care about patients at all. Supplies were not delivered in spite of management verbalized sending it FedExp. Patient was waiting for urinary incontinence supplies for over 10 days in spite of they were approved by insurance company.

Surgical supply dept. will talk down to you! It happened to me 3 times by 3 different people there! Someone should explain this cost their company money! In my case a $2,500 electric wheel chair!! Waited a month for nothing! My mom really needed that!!!

Pharmacy is fast and reliable. The staff is great and knowledgable. Were able to save me money knowing the ins and outs of the offers available to customers

They helped us out a lot when we did not have insurance. Great contribution to the community!

Not the easiest pharmacy to get in contact with the wait time is ridiculous , after several attempts and hang ups I finally got someone on the phone named Jesenia. She was detailed and quick in getting me the answers I needed

I had the pleasure of speaking with jessenia she was fantasic she understood the urgent need of supplies for my elderly mom and made it happen immediately im very very happy with the level n fast service NUCARE has provided i highly recommend this company ....thank you so much!!

Everyone in in nucare Phamacy in the Phar especially micheal the pharmacist Michelle the assistance andLaff he works with all the customers ordering the surgical supplies and the other pharmacist he’s absolutely awesome Micheal I’ve known for several years and he’s loving caring kind and talks to all his patients like they are family . Mike cares about us all he knows when we are going through personal problems and always puts a smile n our face because he cares about us all mike you rock . They all are all amazing. Patrick from the front is Amazingly awesome he’s is simply one of a kind he literally remembers all my numbers he a friend he cared about us all . I always thank him and tell him I’ll wait let other people go in front of me as I feel like family with the nucare staff . Patrick rocks he’s always happy and his kindness rubs off on all of the people who come in witch is a blessing all the staff are extremely a awesome friends and family to me . Thanks nucare crew

I called into nucare to inquire about getting my mom some supplies needed and after a bit of a hold time I spoke to a rep named Jessenia. She was amazing ! She broke down what was covered under my mothers insurance , what was allowed and what was needed to get the approval. This was the second time I called in and am thankful I got her on the line because the first rep just old me just fax it over and wait 5-7 business days . I will now use Nucare even though I was skeptical do to other reviews but again if I can get Jessenia all the time I will continue my business here !

I called Nucare to get some assistance in getting my son some incontinence supplies since my local provider could no longer dispense. I spoke to a rep by the name of Jessenia who was AMAZING. Not only did she take her time explaining the products my son was covered for she reached out to the doctors office got them to fax over the required documents worked with Medicaid and even got me NEXT DAY DELIVERY!. She was truly an angel and I will continue to do business with them .

Initially was going to give Nucare 1 star review due to the lack of customer service but once I got the manager involved I was able to get my grandmothers supplies within two days . Jessenia was awesome and patient even when I was fustrated due to lack of assistance she took charge and helped me get a resolution. Thank you Jessenia and Nucare.

5 Cent copier! Will special order anything.

Pharmacy is great, had a great experience! Pharmacists deliver great service

Customer service is really really bad and without any patient. I recommend people don’t use this one unless you are almost die.

To day I had the worst experience with a person who claimed to be the owner, you would think he would act like an educated business man, yet he acted like an ignorated discriminatory fool. He did not treat me with respect he was sarcastic, raised his voice at me, really didnt not listen to what i was asking regarding dme,had my husband been there i know for a fact his demeanor would be different. I stated that i would talk to my Dr who referred me there and sarcastically places the phone in the counter say go ahead call him, i plan to speak with him in person and will complain to state agencies regarding his actions.Discriminated against because im Latin and have limited resources, as a man he thought he could talk down to me as a woman and embarrassing remarks. Legal counsel next! You picked the wrong person.

Kenny from NuCare Pharmacy was AMAZING !A good Samaritan who went out of his way on Christmas Eveto deliver a medical device (hoyer lift) to a patient despitebeing on the West Coast.. Yes,he made it happen and the hoyer lift was delivered to the patient within less than an hour with help from Jessenia in their office.Thank You for such a great serviceLea at All Metro Health Care,NYC

This place is so awesome although the walkway is really narrow for the wheelchair community the staff is extremely friendly and so helpful. You can get orthopedic shoes that if you need bilateral and inserts they have the shoes for you they take their time and sizing you up so your bilateral and your orthotics can fit in your shoe they help you and the store is although cramped its nice and they have everything you need.

After having a absolute horrible experience with Nucare, I recieved a phone call from the president & CEO of the company to make things right. He preceded to make things right and handled my order personally. Regardless of my experience before, its a pleasure now. Going ABOVE AND BEYOND is an understatement. Thank You Kenny!

Every month for over a year I have to call to remind them to send my mothers monthly supplies. Every month they promise to send it at a certain day and 2 days later Im calling again with the same problem and again the same promise.

I found this wonderful caring place after my grandmother fell very ill and became immobile. I was calling the insurance everyday 3x a day but after finding out the pharmacy (nu care)who would be providing the necessary devices to aid my grandmother I called them for assistance in speeding up authorizations after speaking to Jessenia (I love her!) she immediately took control getting me answers from the medical insurance, processing authorizations and most of all getting us the products & devices We needed to help my grandmother. My grandmother can now have comfortably, safe daily living & a speedy recovery! Our family has a piece of mind during this difficult time. Thank you NUCARE! This place is the best..:)

Horrible service. Unprofessional. Fail to make promised deliveries. Random hang-ups. No call backs. Wish I could leave a zero rating.

They are very unprofessional and if you call for a refill is 20+ minutes. Terrible. Shame on you.

This is a very small neighborhood pharmacy that emphasizes its prescription Prescription Dept and servicing customers with special needs such as wheelchairs and shoes for special problems. They service the nearby public housing population, largely Spanish-speaking, and their wealthier customers with a very even hand and get to know their customers well. The assistants are verykind. They dont have room for a lot of stuff like the big ones, but theyll always order what you ask for if they dont have it in. They have sent someone to my home with a drug at the last minute, when I said I couldnt make it in. I depend on them!

They are horrendous. They are supposed to supply oxygen for my grandmother and theyve been asking for paperwork from her doctor, which was faxed to them to 3 different numbers. They are insisting they have not received it and are threatening to repossess their oxygen, without which my grandmother cannot breath.

Great pharmacy. They provide great service and are always friendly.

I was traveling from California and I needed a portable charger for my my Cpap. I called every where to see if i can get a portable charger for my Cpap . i called Nucare Pharmacy and spoke with a very nice young lady her name was Judy. Unfortunately Nucare did not carry the device i needed but she went above and beyond for me. She was able to find a location that carry what i needed and she was able to give me the information i needed. It is very nice to know we still have people like Judy that will take the time to help someone.

If you make a big deal about something, they may step up, but otherwise you are on your own here. I wish I could get my supplies at Walgreens, like I get my meds cause this place sucks so much. Its good I have a backlog of supplies, still waiting for Novembers. Happy New Years everybody! Its December 27th today.UPDATE: Kenny took care of all my issues.I have to use this pharmacy for my ileostomy supplies because of my insurance. They dont stay on top of orders. I have to call almost everyday to see to it they get the order from several fax machines, then I have to continue to call to see to it they are doing something about it. It took almost two weeks to get my pouches, but they sent no adhesive so how am I supposed to use them. Its such a headache to have to deal with these guys, it feels like Im doing their job for them.

Love this pharmacy. They provide great service and are always friendly.

They misplace scripts and they do not bother with your insurance if the supply you need can be purchased without a script.

VERY NICE HELPFUL STAFF. SEEMS LIKE THEY HAVE A TOUCH OF EVERYTHING HERE!!

The NuCare Pharmacy service was very prompt. The order of medical supplies my mother needed was just put in yesterday and arrived today!! Thank you!!!

THEY DONT HAVE A LETTER HEAD

Best pharmacy, still run by HUMAN BEINGS

Staff was very unprofessional and acted like they didn’t even want to work smh

Worst pharmacy. The dumbest employees ever.

Very unprofessional, not recommended publicly

Irresponsible, dont call once medications are ready for pickup.

Ok

Great

Very bad customer service!