I’m really surprised about the ratings here… Maybe people are not really accessing this website to give a good rating; but I find my visits at this location to be very informative, comprehensive, professional, and customer attentive… Both front desk staff and back office personnel are very competent and friendly… My doctors have been extremely professional and accessible for many of my questions and if not available I simply find out on the website (NYU chart). I get this rating five stars because I’ve been coming here for years and I’ve never had an experience that was in anyway below par or negative… I feel sorry for the people who have given this place a little rating because they have experience something different.

Terrible, terrible service. Between the ineffectiveness of the administrators to the aloofness of the doctor, it is quiet frustrating. The only saving grace is the nurse I always see when I’m there - a really nice and efficient dude.

The staff is very friendly, the waiting rooms are nice and clean, waiting for my appointment was quick, and the wait time for the doctor wasnt too bad, especially because the staff kept me in the loop.Bonus! They have their own lab for blood tests so when my doctor requested my blood work after my appointment all I had to do was walk down the hall and have my blood taken in 5 minutes! It was so quick and convenient! I didnt have to go to another facility or anything. I also got my COVID vaccine here and the during both shots the experience was super quick! All of my experiences here have beem great!

A spacious clinic but with poor service quality. Online checkin before the visit seemed to be useless, both nurse and doctor asked for the same questions Id answered online. Cold doctor and robotic nurse did not seem to care much, and only the reception desk and the lab staff were warm and pleasant. The navigation within the clinic is difficult without clear signs.

Reached late for my appointment by 10 mins due to train delay. Called before and they said its fine. But after I was there, they said they cant take me. They usually make me wait for average 45 mins. Wouldnt have traveled if call center would have told me no. They said upto 15 mins delay is acceptable, while receptionist said the call center is mistaken. Disappointed by poor communication.

Doctors and teams are professional and polite. They are knowledgeable, caring and pay attention to details. Fantastic and trustworthy medical service.

They are not responsible to the words they say to the patients. and there is a mess when it comes to billing. Before my visit, I called the hospital, checked do I need to pay for a follow up video visit. The lady on the line checked my insurance and told me it’s 100% covered and I don’t need to pay anything. Then I scheduled the appointment- obviously I would not do if I need to pay anything, because its just a follow up after annual check. But after the video visit I received a bill for over $100. I believe it’s wrong and raised it to the hospital. However, after a few email and calls no one is able to solve this issue. They have a record for every phone call but they just don’t want to admit the fault of their operator, and insist that I am responsible for the bill. The follow up visit was just a 5 minutes chat and the doctor said everything was fine, and it’s over $100. Ridiculous.

Does anyone know what practice Dr. MarcAntonio moved too? Excellent Dr.

The incompetence of this place is staggering. Good luck if you ever need to speak to someone you get bounced around to places that will only “send them a message” and they don’t respond to messages. And if they do do their jobs they do it only by half. I have a medication I have to take everyday. They not only didn’t send the follow up prescription but when they finally sent the prescription in they sent it to the wrong pharmacy. That doesn’t sound major. But it’s a 6000 dollar medication that can only be filled at one specialty pharmacy. They know this because they set up the original proscription. Not only did they send it to the wrong pharmacy they sent it with incomplete information so it can’t be transferred. I give up. I’ve made a good 30+ calls. Left emails. Called every single extension they allow you to call and no one will help me. “We will send them a message”

Had to call about 5 times to finally get an appointment, with people re directing to me different doctors and saying I would get a call back and then I never would. When I finally went in the doctor was nothing but rude and NOT understanding of the pain and discomfort I was going through (the nurse was great). Also tried to get an appointment for discomfort - they were booked for a week solid. If you are a female you know you cannot go a FULL WEEK in discomfort. Asked if the doctor could send me a prescription which they have done before a few months ago. It is was for very standard medication you can even order line - they told me I NEED to go in for a test or go the urgent care, so they basically just wanted to bill me hundreds of dollars for the test fees. Disgusting. I ended up calling tele-health through my insurance and they send the prescription right away. Switching my doctor. DO NOT GO HERE.

I went there for a vaccine shot. And they refuse it because I didn’t know my recent COVID test result. Made me feel like I am in idiocracy state. What was the difference between me, not knowing the test result and me, not making the test at all?

The staff was beyond welcoming and friendly. I arrived early for an appointment was was seen shortly after my arrival. I saw Dr. Leslie Miller who was an absolute delight. I highly recommend.

I have read some of the negative reviews posted by upset patients. I think that there might be a difference of opinion in owning your medical health. I have always owned my health and been an active participant in understanding my body and when something is wrong. Might have an advantage coming from a family that was in the medical industry. I will say that when you are a new patient with a new doctor at NYU, there can be a bit of a wait depending on the doctor (I have had to wait 5 weeks as a new patient), but once you are in the system and a regular patient there is little wait in getting an appointment. I have a number of doctors at NYU Langone and have had a number of surgeries performed at a few of their locations. I appreciate the re-confirming of your personal data - its called following procedure (would pass any audit). If you want to see complete chaos try being a patient at NY Presbyterian/Brooklyn Methodist. They dont have solid procedures and it feels like the fly by the seat of their pants - they couldnt find pre-op supplies in the Outpatient Surgery the morning of my surgery. I was asked to wait in a room that was full of chairs, essentially a storage room. Would NEVER happen at NYU Langone.I was very ill and was on the fence with a number of infections and there isnt anywhere in the US I would have felt more assured that I wasnt going to die than at NYU Langone Medical Center. No one likes going to the doctor but I have the best in their field so I do enjoy my visits - even if they are painful visits. If you need a personal reference for the best of the best: if you need an MD - Dr. Sonenblick, back specialist - Dr. Portugal, cardiologist (no one better) - Dr. Schulman. I realize that not all doctors are good/great; there was one at NYU Langone that had terrible bedside manor (maybe only with me) and I did provide my feedback, which was graciously accepted.As for the billing department - I have owed NYU Langone thousands of dollars over the years and they have always been willing to work out a payment plan that worked for me. I couldnt be happier with my experience at the Trinity location and the main Medical Center on 1st Ave as well as their office on 1st and 38th Street. We are all human, we all have bad days; I always try to verbally acknowledge that when I am dealing with others and having a bad day. All I know if you get what you give. Please be extra kind to all medical professionals for these past 13 months and going forward. They are working their bums off to keep you (collectively) alive at complete and unselfish risk to themselves.

I’ve been here a few times and normally have a good experience until yesterday. I arrived, my temperature was taken in the lobby and I proceeded upstairs to my appointment. Upon taking my vitals the nurse tells me I have a fever (even though my temperature was literally taken shortly before that and I was fine). I was then told I could not have my visit and had to have a video visit. I arrived home and decided to take my temperature with both an in ear and under the tongue thermometer and surprise surprise, 97.6. So, no, I did not have a fever and ended up traveling an hour there and back without having the appointment I waited weeks for. Not to mention the fact that the doctor tells me she only has 10 minutes for me during the video visit and doesn’t have any availability for weeks. You’re telling me in the span of time from me leaving the office to getting home my “101 fever” already had went down to 97.6? I’m extremely frustrated with this experience.

I dont know how anyone can give this place a bad review. This medical facility is fantastic. Their staff is so caring. I went there today. I went to see a lung specialist. I am having issues since I had COVID. And when I arrived I had a really bad migraine. I get chronic migraines. I was feeling nauseated, dizzy, hot and in pain. So they sat me down by a window, opened the window so I could get some fresh air and even gave me one of their paper masks to wear instead of the cloth mask I was wearing cause they thought it would be more comfortable for me because I felt like I was suffocating. The lady there came and checked on me in the waiting room to make sure I was ok.I really appreciated it. And the doctors there have such good bedside manner. They are patient kind and understanding. They listen to what you have to say, take your concerns seriously and explain everything to you in detail. Also its one stop for everything you need-doctors, blood tests, x-rays, sonograms. Most tests you can get done there. Really great place.

Horrible service with an irrationally expensive bill!I visited Dr. Kristoffer Padjen for the epidural injection for my severe lower back pain, referred by another doctor in the same clinic. He looked up the report of what the other doctor diagnosed, and told me to schedule an appointment for epidural injection at a different clinic since this clinic does not have a facility for the injection.  This was only a 10 minute conversation, and totally a waste of my time as his earliest available date for the epidural injection was 1-month ahead. I ended up going to see a different pain management doctor.However, I still received a $950 medical bill for just 10 minute talk, which is more than the bill received for the diagnosis done by another doctor in the same clinic(2 office visits + x ray).  I gave many calls to the medical bill department and offices for dispute and medical reports,  but they kept sending around to different departments, and never being able to reach the actual doctors office. They said they will leave a note to Dr. Padjens office, but Dr.Padjen or his assistant never calls back to me ( this is not only one time call, at least 4 times they said they will leave a note). Without any proper explanations, they keep sending a bill, and turn over to the collection agency, which forces me to pay or ruin my credit score.

Dr. Busillo is fantastic. Knowledgeable and thorough. I highly recommend him as a primary care doctor. My front desk experience was good.

Dr. Erica Dunn is an awesome OBGYN at NYU Langone at Trinity. She took time to explain pros/cons of fibroid-removal procedures and post-treatment options with clarity, assurance, and genuineness. Great bedside manner and rapport.The facility is clean, spacious, and safe. A nurse in the lobby checks your temp and offers a surgical mask before you head up to the Langone lobby.Love the NYU app too. I originally had an appointment with her set for October. But since I got on the waitlist to be alerted if there were cancelations, I got in to see her 2 months earlier.

I have been seeing Dr Elisa Rose for five or so years for annual physicals and never experienced any medical conditions outside of that where her expertise could be helpful. So about a month ago i started having this cramping pain and bloating that was getting progressively worse. I reached out to her office to schedule a visit. I assumed that since i am a patient of hers it is her responsibility to try and accommodate me in this situation. Straight off the bet they tell me she is booked for a few months. I was like, well i am having this pain i do not have 2 months can she squeeze me in even for a few minutes. They were so unaccommodating it was crazy. The pain got progressively worse and worse, i kept calling the office and getting the same middle finger. all they ever said, if it is an emergency go to ER! Well, it was not en emergency straight away and all could have been avoided easily if she just bothered to at least get me to do some tests. So i decided to wright to the doctor. she never even got back to me at all! So one day, i call the front desk and pretty much have a break down on the phone. And what do you know, she calls me! But not because she cares at all, because there is a protocol to follow and i assume she could not get out of it. She just goes through the motions, asks whats up and says just go to ER. I tell her, i just went to urgent care can i at least send you the results that you can look at? Her response - IF YOU FEEL LIKE IT!!! are you kidding! i am in pain for over 2 weeks and thats all you got? i was crushed honestly by her complete lack of care. She obviously did not offer to see me or even make an effort. There was no follow up nothing! I did end up in ER with a ruptured appendix with some complications because it was leaking for so long. I am shocked and angry and want to let anyone considering this failure of a human being as a doctor to STAY THE F AWAY and find a doctor who will be there for you not just for an annual physician because they can milk your insurance and its easy but when you really need them.

Went in with my family to complete a routine check-up. Despite not making an appointment, the staff was very nice and friendly and was able to help us out. I was especially impressed with the treatment we got from doctors and medical assistants. Our medical assistant, Eduart, provided excellent service as he was very attentive to our needs and made the process of getting a check-up much smoother and overall a very easy experience. Would definitely recommend going in for care and having a personalized experience tailored to your needs.

I suspected I had a hernia.I called and set up an appointment with a doctor listed as an internist to see if I had a hernia.They set me up with a doctor who, after I explained my problem, advised that he mainly does infectious disease and would recommend someone competent to diagnose my condition.He would not confirm that I had a hernia, merely that I had a bump, which even I could see.So the entire trip to and from the doctor was a complete waste of time.

My doctor is awesome(Gynecology) but they are so awful with insurance. They bill me three separate areas for one tiny visit, and I had to call different areas because they didn’t apply insurance even though I told them upfront and did their pre-visit survey. It was a nightmare. Also no parts of the hospital talk to each other it’s like dealing with different companies to get one thing sorted.

Its a people mill. Doctor barely looked at me asked me the same questions over and over again then recommended me on to another specialist. Seemed to lock on to a diagnosis in the first minute and then tried to shoe-horn my symptoms into it... thus the repeated questions: answers incongruent to his first diagnosis were not heard. This is the third time NYU has dropped the ball and wasted my time and money. They have a nice computer system but that doesnt replace the hard work required to be a competent physician.

The wait time is terrible. Was there with my toddler for an hour in the waiting room.

I’ve been with Dr Babbar and Dr Rodriguez for near two years at this center and have never had a negative experience. Staff have been nice and friendly despite of how busy things get for them. Also the doctors are very busy because they are good at what they do and they care more than just spending 2 minutes with a patient. My wait times have not been bad at all but even if they ask me to wait 2 hours, I would for the thorough care that I receive!

I have been seeing Dr Dhalla since his office was on Fifth Ave, and Ive continued to see him here at Trinity. He has been my Primary Care Physician for more than 20 years. He his by far the best Doctor Ive had. He is the only reason I come here. He listens, and he genuinely cares. Thanks Dr. Dhalla!!

Chose this place as it is close to my work. Good place to get to know about your inner body as they do wide range of tests. Helps identify where are you with your results.Good thing about this place is that once you register online all test results are posted up there online and you get online notifications.

I had a first time appointment with an allergist this morning, but they couldnt do any testing because they didnt let me know not to take antihistamines for 5 days before the testing. Had to reschedule for next week which results in an extra day of lost income. Not cool.

I cannot begin to explain the terrible decision I made by choosing this office and doctor.I arrived at 1240pm for a 1:15pm appointment. At 2pm at get the attention of one the front desk receptionist to ask how much longer before I get called.She tells me she’s not sure but she’ll find out for me. She just returned with a response saying I’m next. I asked for a office manager.The office manager comes to me - that she apologizes but she can get me into a room but there’s another patient ahead of me. Also, btw the doctor is backed up.Would’ve been nice to know he was backed up at the time of my appointment. Never again!!!!!!!!

I had a sonogram scheduled for 9 am. They cancelled it one hour before as the technician called in sick. They had no back up plan. I came in from the suburbs. I was already in transit. Out of pocket $40 in travelling expenses. Terrible experience.

UPDATED: Gotten a little better since my original review. Still sticking with them since it is close to my work.I have Dr. Babbar and he is excellent. Appointment wait time is good. They have cut down some of the front staff and put in more computers for check in. Service is not at the same level as before. The doctor ordered abdomen sonogram, and I tried to call the office 2 times to make appointments, all calls for procedures/testing went to voicemail and no one ever return calls. I finally went into the office and the front desk told me to go somewhere else to do the test. The reason is something like they no longer have the staff there. But how hard is it to return a call/voicemail? I chose Langone Trinity for efficient service integration and it is just not as good as before.

Dont understand why there are so many bad reviews. I have a great cardiologist here and typically get in and out very quickly. The offices and people are very nice. They do have a problem with the phones. You are almost always put on hold and it takes way too long for them to pick up again. Other than that my experience has been great.

The worst experience a person could have in a medical center. I went for the exams of a green card application they ensured the cost for all the exams would have been max 300$ and I ended up paying 1.500$.And they did exams that were not even mandatory for the application, I just trusted the Doctor (Sonenblick) and that was the biggest mistake. DONT GO THERE!!!!!

I have been trying to schedule testing. My appointment was apparently canceled without notice because the order for the testing was not completed correctly. I have called three times this morning attempting to figure out what is going on, each time waiting on hold for 10+ minutes, only to be disconnected before the person can resolve the issue.

Amazing -- better service than many hotels! I was at Trinity last week for both a colonoscopy and an endoscopy. The procedures were done expertly, with outstanding nursing care. And the physician even shared photos with me afterwards. In the past two years, I have moved all of my physicians to NYU Trinity, and I love the centralized booking, emailing and coordination of care. Outstanding one-stop shopping for superb medicine!

Terrible! Do not go here! Trying to make an appt to see my existing doc, took 3 separate phone calls, last call today total of 50 minutes and being told yet again that Samantha Dunhams assistant will call me to fit me in. There were available appts in the schedule but receptionist was unable to make the appt, saying they needed to confer with the doc- even as far out as Oct 8 and this was for an urgent issue. 2.5hrs of my time futilely wasted trying to make an appt- which by the way they still cannot make for me. Treatment of patients here bordering on flat out negligence. All the other bad reviews are unfortunately true and of the same bad experience.

Dr Ahn is great but unfortunately he is part of a very broken system. NYU Langone is terrible if you need to see a doctor right away. I’ve booked with him for availability two months down the road. The day of, it was cancelled because he couldn’t come in. So I had to rebook a month later. Today, it was cancelled again for the same reason. Again, each cancellation and rebooking is an extended wait time as the first. This is extremely frustrating as I am suffering ailments and pain... and cannot even see my doctor. I don’t know when I’m ever going to see him to be honest. This is not a one time thing, it’s a chronic pattern of poor patient care. 👎🏼👎🏼👎🏼UPDATE 5/1/2019: After being rescheduled again and again. Ive fasted for the physical appointment rescheduled for today. NYU Langone Trinity just called TODAY to let me know the doctor has cancelled again. This is three times.

Dr. Carron has been over 45 mins late on two occasions. I had left the office before being seen but she still charged a co-pay.

I wish I could give a lower rating. The doctors(I had similar issues with 2 doctors) are completely incompetent on how to use their Prescription Software which leads me EVER month to get the wrong prescription - type or amount, usually both. I then have to call repeatedly to get it fix. The operators put you on hold from at least15-25mins and there is no urgency on fixing your prescription request. I am going on a month without get my prescription fix and no one in the office seems to care. I have spent easily 6 hrs on the phone over that last 3 weeks trying to get this, a very simple request, done. I have never seen such an unprofessional place. Once I finally get my last prescription filled I will never return.

DO NOT TRUST THIS PLACE WITH YOUR CHILDS CARE. We moved 6 months ago and found this doctor near our new apt. All of our appts so far have been ok, but today we had a semi-emergency sick visit and they were completely useless. I call at 5:20 knowing they are open till 7, and my call goes to some central line, and the lady tells me the office has already shut off their lines for the day and they arent sure why. We decide to go in person since we live nearby, get there by 530, and of course the office is open. They still refuse to see us! Then, while standing in reception their nurse line calls me, telling me that she cant get through to the office despite multiple calls and that they should be open till 7! The whole thing was so bizarre and unacceptable. Our prior practice in Brooklyn always saw sick kids on short notice. They never would have shut off calls early 2 hours early, or turned away a sick kid. I am disgusted. Please do not go here if you want reliable care for your little one.

I was surprised to see the rating for NYU Langone at Trinity. First, the space is beautiful, calming and well kept. There are signs EVERYWHERE for EVERYTHING. And if you do happen to get lost, there is always a friendly staff member ready to help.Second, Dr. Quraishi is warm, friendly and concerned. I had truly never had a physician actually shake my hand warmly and LISTEN to everything I had to say. Because of this he was able to send me for testing and we were able to catch my condition early. Now the specialist I was sent to is a surgeon and her bedside manner was a little more cold and curt but she was knowledgeable and answered all of my questions without hesitation. There has not been at time when I contacted one of them and did not receive a response within 24 hours. In fact, Dr. Quraishi was so attentive, he called me very late in the evening from his personal phone to provide test results and explain why I needed further testing.Lastly, I have never ever had a problem getting an appointment. You can make an appointment from the APP for petes sake! The staff does encourage patients to use the kiosk and I love it. It takes five minutes and you pay the copay and boom you can wait for the doctor. I have never waited for more than 10 minutes to be seen at this location or any of the other locations including the radiology / ct scan centers.The only thing I wish they could improve on is providing better mental health services. That is the one area that I feel they strongly lack. And it is an important area of focus.

Basically the worst place I have ever dealt with, a total disaster. I went in for a routine physical, was told my results would be available on MyChart within a few days. It turns out I somehow have multiple MyChart accounts and the one account I can access is not showing results from the physical. IT fed me some BS, telling me I have to go to the office to fill out a form to merge the multiple accounts. When I talked to people in the office, they had no clue what I was talking about. So Im back dealing with IT, they are still working on it. Meanwhile, since I cant access my results online, I have been calling the office once a day 3 days in a row to get my results. No one ever picked up the phone. I left a voice message each time I called and no one ever returned my call. This is unbelievable.

I made my appointment for a rather severe condition and showed up on time. The nurse saw me and took my vitals. After waiting for 20+ minutes in the room, they informed me that the doctor cannot see me, despite us seeing and pointing out that the doctor was strolling down the hallway. The supervisor said she will call to reschedule my appointment again. A week later I did not hear a pip from the hospital. Luckily I was able to find another doctor at another nearby hospital, which provided me with much needed help. Terrible experience and utterly unprofessional service. Stay away!

Really, very bad. You would receive more compassion and better communication at your go-to cafe or bar. Avoid at all costs.

If you have any opportunity NOT to use NYU Langone (for any service), it is probably in your best interest. As a patient, I was referred to as the wrist is ready when advising the radiologist that I was prepped for an aspiration of a ganglion cyst.More infuriating is NYU Langones billing practice. They do not bill by invoice rather by statements which is NOT a bill. You are considered an open, rotating account and the computer applies your intended payment for a particular service to any outstanding hole. The problem with this system is they cross pollinate between physician services and hospital so you are in danger of being doubled billed and overpaying. There is no accountability but they sure are sorry for your inconvenience. In short, I have spent the better part of 2017 sorting out via long waits on the phone my Statements as my payments were not correctly applied. (I will be submitting my bill for my services of sorting out their billing.) My advice -- DO NOT PAY upfront any copayment, do not pay before receiving your EOB from your insurance company and when you do want to pay, pay by credit card via phone and insist on the date of service your payment is to be applied. You will then receive a confirmation number. THIS DOES NOT guarantee that your next statement will be correct BUT you have a better chance.As far as NYU is concerned, you are a billable body part -- thats all. Nothing amazing other than creative billing is happening here.

NYU Langone Pediatrics at Trinity is just bad. My wife had a terrible experience with doctor David L. Shipman. Tactless, not open minded he is just capable on blaming which is very unprofessional especially on a woman who just gave birth days ago....Too bad. I am still going to NYU Langone Trinity personally and they have excellent doctors and staff...not this guy.

Like everyone else here I was scammed. As a NYU Alumni I am more than disappointed in the service and complete lack of honesty from this office and their billing company. Prior to arriving at the office I called to make sure they took my insurance and that the doctor or PA I would be seeing also took my insurance. The receptionist told me they did and I confirmed 3 more times when I arrived. A year later I receive a surprise bill from them which a doctor there (via email/mychart) and receptionist (via recorded phone call) confirmed it was a mistake. Regardless of my insurance and I calling the billing company 30 times in which they assured us they will fix the bill, have sent me more bills and sent me to collections. After another phone call they took me out of collections, knowing well what they did was illegal. Disgusting facility which has given me anxiety for well over a year.

I had my appointment with Dr. Eswar and I felt like he was a stand-up doctor. My previous OB-GYN did some unnecessary things in order to bill insurance- urinalysis and only supplying me with 6 months of contraceptive and making me come back for the other 6. Dr. Eswar did only what was necessary and indicated- no urinalysis and he prescribed me a full, 12 month supply of contraceptive. The wait time was minimal and the staff was nice. Dr. Eswar even personally answered my MyChart questions. Im not sure if all doctors do this, but Ive heard that nurses sometime do this.

Ive been having great pain in my lower back for the past 11 days from a chiropractic adjustment. Ended up in the ER because of pain twice!!! After that I went to see Dr. Soderlink (she was my primary physician) on Monday and all she did was prescribe me muscle relaxants. I wanted to get an MRI and she told me that we have to wait authorization from my insurance for that. The next day I was in great pain and tried calling her 3 times. Recepcionist said she will give me a call back and she never did. Guess what - called my insurance and they said that I dont need preauthotization for an MRI!!! She couldnt even bother calling them to try and fix me. Never going back again and will be changing my primary physician. This is ridiculous.

I used to praise NYU for being the best. For the past two years, they have gone to the dumps. esp. this recent handing out Doctors their name like candy. I used to go because they were very specific about who they would allow under their umbrella, and rightfully so.I have gone to 2 PCPs for a pain I have had for 4 months that I ignored because I was going to medical school myself. Not once was I offered antibiotics, which, is already questionable.So far, I found an amazing old school OB/GYN on ZocDoc who checked my ovaries and egg count without even asking! I asked an OB/GYN at NYU to check since I am 35 and around the age where risk gets higher to have kids -- her arrogant attitude + refusal to do so = ciao babyThere is one good OB/GYN at NYU that I started to go to years ago (before this mess happened at NYU) but he barely has availability.I am unclear if there is too much fear of lawsuits at NYU facilities that I cannot get anything as simple as an antibiotic. So, I will stick with old-fashioned doctors to avoid some scenarios, where, as I learned in medical school - that an individual could die or undergo severe injury if antibiotics are not administered based on symptoms before the lab results come in. I have Bells Palsy and had a few recurrences so I am not taking that risk. Lab results are a handicap to this facility, do doctors at this facility know how to diagnose an individual by mere symptoms at NYU Langone? I already knew all I needed were antibiotics so Im not sure what is going on with this organization (or disorganization for that matter) but Im not going to have a severe problem based on whatever the heck is going on lately. I am leaving NYU and searching for more independent, perhaps a bit run down facility but full of heart, something NYU has lost.

Worthless. Cant even get them to answer the phone. Immediately put into permahold numerous times after trimby plehold.

Very irresponsible, unrisponsive. It is not possible to make an appointment.

Good service!Great custumer service

Horrible service, wait on the phone for hours, difficult to get in to see the doctor. I took my sons to the pediatricians there and it was horrible. Horrible.

The Gastroenterology Department at Trinity is extremely difficult to contact. The call number is continuously on voice mail suggesting to leave a message, which is never called back. Pls be aware that in order to make an appointment and speak with somebody you need at least half of the day of continuos calls and if you are lucky to catch somebody. It is even worth if you have a question to the nurse and need to speak to her. I was in the center three years ago. There are no paper cups on the coffee machine the same as three years ago. Either you have a melting plastic cup in you hands or enjoy machine as decoration.

Horrible, horrible, horrible!So first I made and appointment and twice in a row they called me back asking to reschedule because doctor could not see me, he was always in a rush to leave the office according to them. And this is considering I wanted my appointment at 3 p.m.!Then I finally came on my third appointment 15 min late because of traffic, which I apologized for and they said the doctor will not see me because I was late.Then they kept rescheduling me 4! times because the doctor always happened to be extremely busy on a day of my appointment , and their explanation was like: he has a wedding rehearsal party to be at, he left the office already. ( and this would be their call like an hour prior to my appointment)Then when I finally came there which I HIghLy regret, the doctor seemed in a rush and did not care to talk to me or take time listening to my problem.Then after that they sent me a bill for 380$ because they decided not to accept my hospitals covered referral and they took no time in waiting and just without giving me a chance to take care of that bill with my insurance, they simply referred it to collections department.And this was Dr. Busillo! 4th floor I believe.Worst experience I could think of and we are talking about highly competent clinic!

Terrible place my girlfriend was less then 10 mins late due to traffic and got turned away despite trying to appeal due to the many reasons we came there to see a doctor they still turned us away, terrible place to go wouldn’t recommend this place for anyone and I wish there was a way to make a complaint so that they would change the way the act and treat people because being nice and caring is not going to hurt there paycheck so showing a little compassion for their patients shouldn’t be hard to do, no one wants to go to a medical center and be treated with a nasty attitude especially when they don’t even honor their own 15 minute grace period like they are supposed to, terrible place!!!!

AWFUL!!! Unfriendly and unprofessional staff!! They dont give all the information about out of pocket costs and they make you spend more money than what you are supposed to spend, TOTALLY UNPROFESSIONAL, in NYC there so many good doctors and nurses, SKIP this place!!!

Beautiful facility and great staff.

More than 4 months wait for an appointment with a doctor.

Great doctors and friends staff

The wait time to see a doctor was more than an hour when you have an appointment. The service wasnt great for an NYU facility. Avoid going here if you can.

The staff is unprofessional and the wait time is ridiculous

I’ve been to this office 3+ times and my experiences were all very good. My overall experience with NYU Langone is much better than Weill Cornell - easy to book appointments, very professional doctors, easy access to medical records

I went to that place to train myself for a co-worker and those people did not teach me anything, I didnt learn anything, I just lost my time only as a volunteer doing things that had nothing to do with the cosine, thanks for nothing, they just took advantage of me that is, I dont believe in anyone, because instead of helping you fuck someone, I will never return to a place like that