Now they refuse to accept people at 3 pm saying they “reached capacity”. Citymd service has gone downhill since the pandemic and they are pretty much a joke now. I would go to Gohealth right around the corner at 69/Amsterdam

I was very pleased with the care and attitude I received at City MD. I sometimes work at Alices Tea Cup and asked Lauren Fox, the owner, if I could give you guys a cake. She said, Of course. But now Im worried that a cake may be too messy.

The staff at 69th and Broadway are kind, considerate and knowledgeable. The Physician’s Assistants and doctors are excellence and take time to listen.They know that if you are coming to an urgent care facility you are pretty stressed out to say the least. It makes all the difference when you realize they understand.

Everyone was professional and very nice. They were even having computer problems and still kept things running smoothly. They helped me find a specialist for a follow up, which was ultra helpful. They definitely went well above what I would think is required.

Extremely professional, fast, and courteous. They explained everything and they helped me alleviate a scary situation by speeding up the process, which I definitely needed in order to escalate to the proper channels. Great job. Highly recommend this location.

Avoid. My pregnant wife went in seeking help with morning sickness. The doctor prescribed a drug that is specifically recommended against use during pregnancy (despite there being others that are FDA approved for pregnant women). We even checked with the dispensing pharmacy and told them she was pregnant and they were shocked the doctor had prescribed this and told her definitely do not take the medication. Definitely dont trust these guys.

The words JUST WALK IN on the window of City MD beckon with ease and simplicity. But the experience was anything but. Only reason I gave 2 not 1 star was because the doctor we saw—when we finally finally finally got to see her—was kind and compassionate. Otherwise, the process leading up to getting her to see us took forever and ever. Over an hour in the wait room, after two others who came in after us were taken before us. Then 20 minutes in stuffy exam room waiting for doctor. Another 15 minutes waiting for X-ray. Another 15 minutes waiting for results. It took three hours to find out about a fracture! Come on!

Team is professional and efficient. Have been here for multiple times and every time they keep giving me good impressions.

My son had an eyebrow laceration and we went to CityMD to get evaluated. Everyone was very kind and supportive and made my 6 yo feel comfortable. We received the medical treatment we needed very quickly, with minimal wait.

Came to urgent care for a distressing medical purpose and it was made clear by the medical assistants from the get-go that I would not receive much help. The provider did his best to set up a plan of action and URGENT STAT referral with me, and that is the only reason I gave this place more than one star. However, after it was made VERY clear by the provider to at least three different people of the plan and its TIME SENSITIVE NATURE , upon my calling the following day, there was no record of what we had talked about and the URGENT nature of this situation that I heard him express to several people was also not on record at all. There was no STAT referral on record. This was very stressful and forced me to advocate for myself and fight to implement what the doctor (who was not there that day and apparently could not be reached whatsoever according to the woman I spoke to) and I had agreed upon. I wouldn’t recommend this place to anyone.

Everyone was super helpful, but the doctor was another level. Best experience to date at CityMD! Keep up the great and super valuable work!

Very professional. Anything I wasn’t sure about the front desk people helped. So lovely and helpful.

My recent experience for a covid 19 test was fast, easy and the staff and doctors were so nice and kind. I highly recommend going to CityMD for covid tests!

Easy, professional and friendly experience from check-in to the Covid Rapid Test to the doctor’s follow up. Would highly recommend this location.

Great place here. Desk staff are helpful and friendly. Doctor is professional and helpful.

The Urgent care staff was very helpful and great with the service they provided. I strongly recommend that you visit this Urgent care provider if by chance youre close enough in neighborhood.

Really quick covid rapid tests. You have to see the doctor, which I guess is good. Took 25 minutes total between check in, test and talking to the doctors. Results are emailed to you in 15 minutes. Pretty good service overall

This was my first visit after taking a nasty fall in the park. The staff was very kind and efficient and the level of care from my physician was excellent.

Highly recommend this location, everyone helpful and working as quickly as possible.

Gross incompetence from their provides. Maybe some are good but Rosen is a hack.

Ive been there three times. Great place. My only regret is that the doctors here cant be my primary care physicians. I figured it couldnt hurt to ask.

Really nice facility with friendly and patient staff. I’ve always felt listened to and we’ll taken care of here.

You’re better off going to the emergency room or treating yourself with WebMD.This place specializes in unnecessarily long wait times, poor to non-existent communication about when you’ll be seen by a doctor, incompetent and discourteous staff, and no aftercare follow-up (once you’re out the door it’s as if you never entered, regardless of test results, treatment or necessary follow-on visits).It’s the second worst CityMD in the city, after 125th street.

People working there are caring and effective. But, PCR results take an astounding 3-5 days, and no way to predict exactly when. At my doctor’s office it took 24 hours. Not reliable if you need a PCR test for travel purposes within 72 hours of travel. Look elsewhere.

Very competent and friendly staff. Good MDs. Clean and Pleasant premises. A pleasure.

The person at the front desk is incompetent except for one woman who talk with me. One of the short-haired men in particular had an unpleasant tone and told me, who was sick, to wait outside. He was very bad to say. I cant trust the place where I can talk to people who are sick in that tone. While the temperature was 32F, I waited for an hour with a fever outside. The illness gets worse. I understand I had to wait but I felt too bad because of him.Even if the doctor is competent, if the front desk is incompetent, there will be a lot of waiting time and you should not go there.

The doctor gave the worst sick visit check up I’ve ever had. I had to direct him to check my ears, nose and throat. I’m not even sure if he did or not. I had a horrible sore throat, but tested negative. I also had the top 3 signs for covid delta variant, but doctor didNot mention anything about that or a covid test.

The manager, Krystal, helped me immensely; I had a non-Covid issue and she helped me quickly and professionally. I’m so grateful that she was attentive and understood. This CityMD is run well with her in charge.

Pick another location if you have the option to. I had the worst medical treatment Ive ever experienced at this location last week.I arrived not feeling well, wondering if I had Covid. I had tested negative but had symptoms. My boyfriend had tested positive on one test and negative on another. We were confused and wanted clarification. Instead of explaining to us how the tests work and comforting us, it was the most antagonistic get out of my face confrontation ever, from not one - but TWO doctors. At one point, i was accused of having been dishonest. I couldnt believe it then, and I cant believe it even now. As IF I want to unnecessarily have another test put up my nose. Those tests are not comfortable. Both doctors acted like they would rather be ANYWHERE else except there, doing their jobs.I left that day confused about my symptoms, which is not a feeling you want when you leave a doctors office. Zero peace of mind. Never going back to this CityMD ever. Even if theres no line to get in. Not worth it.Pick another location. The one on the UWS (in the 80s) is great.

My first visit to City MD 69th urgent care was just beautiful, was just met with such warm and professional medical assistant at the check in counter that help with everything, including typing in my information into the system I just stood they in amazement of such care from the counter reception, then my examination was really professional and handle with such care. I Highly recommend City MD 69th street & Broadway to everyone that needs urgent care , you will feel at home the staff is very professional, and I want to say very welcoming and naturally SWEET..The very best to everyone at City MD at 69th & Broadway may God richly bless you 🙏 Love your urgent care Facility....

Very helpful staff and very caring doctor who even called the following day to check up on me. They referred me to an ENT for further care and made the appointment for me within a couple of days. Definitely recommended.

This is a good place for quick care unless you need a Covid test. You need to show up early in the AM. They give you a time later in the day. They are great about keeping you informed regarding your wait time to get your test. The test is quick and painless.

The team at City MD Upper West side on 70th and Broadway is beyond top notch. I’ve been there for Covid tests at least 5 times and the staff’s dedication and professionalism is beyond commendable. Very grateful to them.

Super friendly staff, efficient and very professional

I found an empathetic welcome and excellent care here.

Ladies working the front desk are pleasant to deal with. They are willing to answer all the questions you have. Office is clean. Overall had a good experience.

I went there several for all my Covid tests, never disappointed, kind and professional staff

I’ve been twice now and each time the staff drs, techs and admin great - friendly, welcoming, responsive, efficient, professional and kind. Highly recommend!!!

The staff must have been exhausted at 5pm in the middle of a pandemic but you wouldnt know it by their demeanor. They were all patient and friendly and made the experience a lot less stressful. I was amazed at how kind and happy they seemed despite them having a huge line outside the whole day. Amazing service, especially during a pandemic.

I appreciate the kindness and efficiency of the staff at CityMD on West 69th st @ Bway. More so, the ladies at the front desk are extremely helpful. I trust CityMD with my health and privacy... so should you!!!

It is close by and convenient. I have been here 2x and both times, City MD has helped me solve my problem.

Friendly and well organized.Went again to get CPR COVID test. Never received a notification e-mail about my test results, finally checked the website, the results were there, but it was too late to book the flight. The staff double-checked my email address just before I left, thats why I was expecting an e-mail. Missed my trip, extremely disappointed.

Fast great and over all professional. Im starting to see and feel my age by the faces and how young the doctor are. Wow. Not a bad thing. Just the truth of the years passing by. These medical facility are all over and easier to go and to be seen. Not like a hospital clinic at a hospitol its making a long awaited appointments and long waits at the hospitals.

Outstanding medical staff. Gracious, efficient and attentive. Thank you

Service are awesome and Customer service are the best.

Amazing and kind staff. Yes, we waited in a long line (6:30am - 1.5 hours ahead of opening - until 10:30am) but that is hard for employees to control. The staff, however, was excellent, gave great care, and had amazing bedside manner.

I have always had a good experience here, the staff always kind and very helpful. Hardly any wait time. My go to urgent care.

The processing was easy. It seemed protocols were followed quickly. The environment was very covid-19 conscious.I did feel because of the amount of people the staff has to process in such a short time. Friendliness could be compromised.

The COVID-19 test results takes forever. If you need your results ASAP go somewhere else. Also there’s a lot of bad communication with the insurance, they are trying to charge me something that is supposed to be covered by my insurance.

My mom went there because she had a cough and sore throat that was lingering. The person they sent to see her was a nursing aide or PA and not a doctor. What was really inexcusable however was the person didnt perform any sort of physical on my mom, didnt check her glands or sound her to see if she had pneumonia. Instead, she just gave her a Rx and told her to be on her way.

This place has a staff of the highest quality around. Best docs anywhere in every way

I came there to get antibodies tested for covid 19.I have very good veins, every nurse always told me . Here the nurses could not get there for the life of them . After picking me with needles, and telling me my veins are bad finally doctor appeared and said - oh, I see what happened, the nurse did not do it right, your veins are fine.He was nice and staff is nice but I wish I have not been picked so many times for nothing .

Came for a Covid-19 test. Total time was 3 hrs. Be sure to wear comfortable shoes since youll be standing in line for 2 hrs. Maybe I arrived during a busy time at 12:30pm but didnt leave till 3:30pm on a Thursday. Staff and doctors were really nice.

Went here for a COVID-19 test. The process was efficient, quick, and the team was kind. Definitely recommend!

Incompetence that endangers people’s lives. Easily the worst city md in Manhattan. Very slow to get back to people. Rude staff. Understaffed. Not knowledgeable or helpful. Do NOT get tested here

The Broadway and 68th street location was amazing. The nurse, dr as well as Thank you! front desk staff were upbeat, friendly and attentive. During these COVID times it was a refreshing and pleasant experience.

This particular City MD handles Covid testing efficiently, professionally and gets the results to you in record time.Kudos to the entire super, hardworking kind people working there!

CityMD advice is inconsistent with CDC guidelines regarding COVID-19.Do not go, unless you want to feel ashamed to have “wasted their time”.

Very kind and helpful staff!I went once and if the line takes about 2-3h if it goes to the back of the building.I like that the iPads automate the process a lot, but if you could just sign up online beforehand, there should be a separate line for testing, so the doctors can focus on actual patients.It could be as simple as: signing up online (scan healthcare card etc), name, bday, symptoms etc., reserving a 10-15 min time-slot, getting in a separate line, identifying yourself, a professional sticking the swap up the nose, and leaving within 20-30 min instead of the 3h currently required.

Why do I even have to give a star? . But the doctor who saw me was in SUCH a rush to leave work, and did not give me x-ray, which later on I went to my podiatrist, we take a x-ray, we find the issue in the x-ray. Where the doctor gave some very vague conclusion. More proofs can provide too.

Has the best experience at this location. The front staff are very helpful and really work on getting patients check in. Was seen by the dr pretty fast and she was a sweetheart. Was put in less than an hour. Very happy with the is place. Thank you city MD.

Processing, service and virtual line exceeded expectations... acceptable wait time, online registration via tablets, professional/pleasant staff

They do not respect the hours they post online and deny people testing way before they close. You are paid by the State to provide free COVID 19 testing and you are not doing that appropriatly. Shame on you.

Had a rapid Covid test there, service was fine no issues, no chaos Everyone was very courteous

Honestly I havent seen my doctor in a year because they are always booked. CityMD is fast and easy and the staff at this location is well worth the walk.

Staff was very helpful and professional

I went for a COVID test and Antibody test and had a great experience/ quick turnaround:Thurs @ 12pm: Waited in line for 30 min, 12:30pm: Quick registration process to complete and directed to sit in an empty chair, 12:35pm: Called back to room where a swab test and blood sample were administered (everything was very clean, staff was friendly), 12:45pm: Checked out and left with no issuesSat @ 3am: Got antibody results (notification sent to log into portal to review results), 9:30am: Got COVID test results (again, notification sent to log into portal to review results)Whole process with results start to finish was ~2 days with no issues and free- highly recommend this test center!

The staff, PA and nurses were very kind and helpful very time I have been there!

Got here at 7:50am(they open at 8) for COVID test on a Saturday morning, the line has already wrapped around the corner. Waited 3 hours to get inside, waited another 10mins to see the nurse and finally the doc. I am not exactly sure why it takes sooooo long, the actually test only takes 5 mins!So come prepared(like old school Black Friday style), bring your folding chair, heated blanket, whatever you need.

Poor service and customer care!!! This is the 3rd time Im not getting my COVID lab results and you have nowhere to complaint.

I really like the doctors & nurses at this location - always helpful, friendly, and professional. Very convenient during COVID for testing.

Professional sterile office with efficient friendly personnel / simple explanation of procedure put me at ease /

This is a review of the overall company and not this specific location. The location is clean and the staff is polite and friendly and they are doing their best. I recently went to go get my covid-19 test there on July 2, I was told it would take 3-5 days to get results. On July 9 I hadnt gotten results back and reached out via email and social media. I was told right away on facebook that it was now on average 7 days so I would receive an answer soon, on July 16 I got an email response from the company telling me that the average response time was 7 days, I responded that we were 14 days out. I havent heard back. I never got test results back. I can be a rude person, but I havent been this time.

I don’t give out one stars, but this place, the front desk, is beyond incompetent. They act like they are entitled and it’s a privilege for you go be seen there. It’s horrible guys.Save your time. Go somewhere else

I would not know where to start. Wrong diagnosis. They assumed I had strep since ISaid I had a sore throat. They failed to note the roaring cough and put in their notes non productive coughInitial culture was negative.Not surprising as I knew I did not have strep.It seemed to be they thought I had a viral issue and therefore could not write a prescription. Real bummer for doctors today since they get more money doing that.Fortunately when the Dr simulated how to take a throat lozenge with an imaginary throat lozenge I knew to seek a second opinion. I was found to have a severe case of bronchitis and monitored for pneumonia.I called this practice back twice.The first time I was told the bacteria from my second culture was not back and they would call but keep following what the second doctor said but if I needed a stronger antibiotic they would make good on the negligent visit.Today I was told that the notes only spoke of my sore throat. I gave the symptoms of strep and did not discuss my cough according to the notes. They did not discuss that I said I felt like I had gravel in my throat or that my throat felt swollen and I felt burning in my chest.I suppose I could ignore all of it except they are trying to charge me for a visit where my diagnosis was sore throat (while true I told them that amongst other things) and asked me why I called to tell them that they are negligent.Excuse me direct quote maam I am confused for the reason for this call.My responseI hope you are never treated the way I was. Thats my reason Negligent.It is stupid at its most incredible.Avoid. Avoid. Avoid.

Was tested for Corona Virus. They were efficient and kind.

Other than waiting outside on line for 70 mins. I was pleased w their service.🙂😷

A doctor just shamed me, gave me incorrect advice and was unemphatic to my scenario.

The best first med facility I’ve been to. And I’ve been to a lot of them

I got up early, waited on line on the freezing cold. After 45 minutes they took my name and mobile for the “virtual line”. I was told they would contact me when it was my turn but they never did. If you need a covid test.....go someplace else.

It takes 10 days to get your Covid nasal results from this clinic. I was told this after waiting 8 days to get my results. From a public health perspective, this defeats the whole purpose of getting the test in the first place. I was also told it will take 2 weeks to get the results to my urine test for a possible infection, which again defeats the whole purpose of having the test. So I ended up going to my doctors office where it takes only 3 days. Despite the terrible testing turnaround times, I had a very good experience with every staff person I interacted with at this clinic.

Im sorry to say I was surprised how efficient, professional and caring CityMD was. It was a terrific experience. Everyone was caring -- from the front desk to the aide doing the intake; to the doctor I eventually saw. I highly recommend them.

The entire staff, from the receptionists to the nurses, med techs and doctors, were extremely helpful, knowledgeable and kind. Im so happy to have this kind of quality care available to me in my neighborhood that Im using them as my primary care physicians. Oh, and I was in and out of there in less than 45 minutes.

I went here for the first time. Within 5 minutes they had me registered and within another 5 minutes I was seeing a doctor.She and all the staff were all very friendly and sympathetic.I had been coughing for two weeks. After listening to my chest breathing and taking a flu swab, they decided to take a chest x-ray to check for pneumonia.I left after thirty minutes with a diagnosis of pneumonia and prescriptions phoned to my pharmacy, all for a $60 co-pay.You cannot ask for a better experience than that!

Professional and courteous

To me my visit was basically going to talk to a person who gave me a print out of another provider or hospital, it was a waste of time. I did not get the proper help, waste of $200. I spoke to a doctor for a minute, he had no idea and gave me a print out another plakknj.g vce. If the physician is not able to help you, you shouldnt pay; its a ripe off, because he did not do anything to help. Now I have to go to another provider and spend more money.

Staff member laughed in my face when I arrived too late in the day to get a covid test after three days of differing information on when to show up.

I live in the area an visit CityMD frequently. I always have a great experience for my ongoing medical issues which is a sore throat. I would highly recommend this urgent care. The doctors are knowledgeable and the facility is clean.

City MD WAS VERY PROFESSIONAL AND KIND. THEY DID A GREAT JOB WITH SOCIAL DISTANCING. I RECCOMMEND THIS LOCATION SPECIFICALLY.

Great people fast and respectful.

Don’t go here for covid tests. It’s been 10 days and no results. Meanwhile, other testing sources around town have a 3 day turnaround time.

The front staff are lovely and professional. Same goes for the nurses and medical staff - they are thorough, professional, and kind. However, as many of the reviews have also stated, the doctors give less than five minute face time - so brief that I did not even get to ask important questions. Most importantly, on two occasions the doctors have been incorrect about my illness and injury, as once I was able to see my PCP he confirmed the inaccurate diagnoses. For your healthy and safety, I do not recommend you or your family go to this clinic.

I have never had anything but a great experience here, the staff is friendly and fast and have treated anything I came in with efficiently and correctly. I also get our flu shots here. I dont miss the ER at all!!!

My mother went in for a sudden eye irritation and swelling on her eye. The doctor we got was Peter Howell and he was absolutely awful. He touched my moms face without gloves on and he was scratching his head right before. He also used a non-sterile q-tip and rubbed the inside of her eye with it. He also kept putting his hands in his pocket and was so unsanitary. He also looked really unprofessional. Pretty shocked he is able to hold a job at a citymd. If we ever go back we will make sure not to get him again. Not to mention the receptionist seemed annoyed by us and seemed to not want to be working there. So miserable. The medical assistant was the only person that did his job and he did it better than the PA did honestly.

I am a big fan of city md urgent care!

The receptionist and the pa were magnificent! The one star is for the doctor who works on fridays. I went in for a common occurrence that i get frequently, and the doctor was hesitant to write me a prescription for it. Commented on me being there for the same diagnosis a few months prior as if i was making it up. I had to push get the medicine i needed. This doctor made me uncomfortable, and almost made me doubt something that i know is common with my body. Especially being a black woman and knowing the history between doctors and people of color, being not heard or believed in that treatment room made it feel a whole lot worst.

The best possible care and consideraton.

Excellent urgent care!

Worst wait!!!!!!!!!!!Never ever coming back here for a stupid Covid test!!!!!’

I went in for stitches. Less than an hour later they came out and had to be replaced. 24 hours later two of my stitches had come out. I was told they could not be replaced due to possible infection. Now I have a bulk bandage. Everyone was nice, but I’m still stuck with this bulky bandage.