I think this hospital really has an AMAZING medical team. The RNS graciously conducted themselves and went above and beyond to help everyone feel better regardless of who was responsible for that patient. I was in the hallway and saw them taking time to help each other even when there hands were full. I also noticed that no matter peoples attitudes they all did the right thing and to me thats honorable. It took me about 2-4hrs total to get discharged I also think that was amazing considering the amount of patients that were coming in none stop. God bless them.

No senior nurses. 90% or more are inexperienced, recent grads. Not wrong. But it leads to mistakes. YOU NEED THOSE SENIORS THAT CAN LEAD . More 1 🌟 reviews than 5. Someone needs to summarize this and tackle the top 2 or 3 reasons that get 1 star. You cant teach empathy, compassion, but you can highlight it. People are there because they have medical issues. Reassure them they will get best service, and they will get better, you can only do that by leading with examples.

Came to this hospital with chest pain and I was seen rite away! Had ekg,blood work and a cat scan very promptly. Had to wait about 2 hours to get a room and that’s my only complaint. Nurses were great and was admitted for 3 days got an awesome treatment in the heart department. Thank you to the doctors And my nurses Kristine and Jessica and Lawrence for your amazing treatment to all the patients.

I cannot begin to express my gratitude with these RN’S from labor and delivery:ANA ,EVENS (anesthesiologist assistant) I thinkDINANot only are they knowledgeable and experienced but These are the people that make you feel at ease, like family, they’ll go above and beyond to make you feel comfortable. My experience here with them has been superb!

Very grateful and thank you so much for all the doctors, nurses and every hospital staffs especially ER team.Thank you for doing what you doing, thank you for the best, mostly friendly, caring and professional ER experience. This hospital is the best, will be forever grateful.Thank you very much for all your hard work and stay safe,Best regards,

The treatment at the maternity center “beautiful beginnings” is nothing short of amazing! Every single APRN, NURSE & DR. I am so glad I picked this hospital to have my baby! The care was too notch!! HR here should be so proud! From the person who’s welcomes you in the door to the staff that assists you is nothing short of amazing !!

The Maternity department labor and delivery 4 floor it’s the worst department. I delivered my baby there and all nurses were horrible . No compasión at all . They have a nurse called Sonia ,, she has no bed side skills, he actitud was out of control . Please never go to this hospital to delivery your baby .

Caring Compassionate and EmpatheticTeam players all working togetherFinally a hospital who tried to figure out the problem vrs pushing me out the door with a Tylenol. They instilled my faith back in hospitals🙏🙌

You wait for hours to get help I have been waiting 3 hours already and some of the workers are extremely rude I do not recommend coming here if you need help

Nice new hospital with clean rooms but WARNING, without insurance your bill will be incredibly high as usual because our healthcare is never affordable! I was charged $440 when I went to the ER and all they did was put glue on my finger to seal it, not even one stitch. Tip: Always ask for an itemized bill to make sure they aren’t overcharging you.

I had surgery on 7/27, and I must say I had great treatment from the nursing staff. My nurse in pre op. - Mediah, was especially great. She took the time to let me know step-by-step what was going on and what each medication I was administered was for. Once in my room, my nurses Maryann, Saba and Maria were also great. I was very happy with my experience at this hospital.

The most amazing staff, their professionalism, care compassion makes the patients and family feel in an indescriptible manner. Thanks to them we are able to overcome our loss in a much smoother fashion. From the security, reception, nurses to doctors we have no words of gratitude. Special thanks to Nicole Patrice, Christian and Felix. You guys are amazing with all our love and God Bless you all. Dayana & Aldo Mariotti

I quite like this hospital and I am pretty much thankful with all the staff there. Only issue they should be aware of is COORDINATION.How come I got a call from the branch itself to schedule a study for today and after consistently asked for an e-mail or some prior call to be sure of the appointment to which they told me it was not required, here at the hospital I have AN HOUR waiting with no possibility of receiving the study because I do not have a verification letter!?My companion called the branch, they have it on the verification department which does not respond the calls after another loooong wait.Please! Verification department and REGISTRATION should be COORDINATED! Pacients do not go to verification department.

My dad was sent to the West Kendall ER after fainting and throwing up. He’s 87 years old. Our experience was extremely poor. The hospital is filled with employees talking away and doing something on the computer ( how much data input is needed??!!!) but no one is there for the actual patient. Basic needs like hooking them back up after they come back form a procedure or taking a urine sample after it sitting in the room can take 3 hours but the data entry people continue to click away. After he was admitted, it took them 2 hours to see the first nurse.West Kendall Hospital has to reconsider costumer service and worry less about paper trail and not sure what else. Not sure exactly what is expected of employees and what their roles are, but being there for the patient does not seem to be the priority. My dad felt he was being ignored and not attended to. When someone did approach him after I would have to track someone down, they seemed bothered and unsympathetic. What a disappointment!!!!

I went in with my dad who was suffering from the symptoms of Covid. The emergency room staff was very attentive. When he was transferred to the main hospital it was even better! All of the nurses took amazing care of him and helped him get back on his feet. I am forever grateful for the service that my dad received here. I will be highly recommending this hospital to anyone.

My brother went in for surgery and the security guard at the main entrance asked my brother, my mom, and myself if we were vaccinated. Not sure why and not sure if that’s even legal. Then asked if we had done a covid test. Not sure why if my mom and I are not going into surgery. Then asked if we had fever and btw they have a temperature reading at the entrance. Clown show. I’ll definitely be calling to file a complaint. No one should ask anyone if they are vaccinated.

What happened to this place? My brother came in Sunday at 2:00 am, 3 days ago and we are still being held in the emergency department. No bathroom for him to shower no chair for a companion to rest. Don’t understand how in three days there can be not one bed available. The nursing staff has been wonderful but the overall quality and care of the hospital has definitely seen a decline over the years. Next time I would consider heading elsewhere with a family member.

My husband was admitted at 5 pm yesterday and it’s 2:22 pm next day and they have bring nothing for him to eat.. not breakfast, not lunch and we are wondering about dinner. Of course we bought food at the cafeteria. Then and most important.. staff has barely came into our room.. we asked for medicine for headache and they gave it after 3 hours because we complain. So far he has received the worst attention in a hospital in his entire life.. it’s like nobody care.. we are very disappointed and never coming back here

The reason my family and I are doing okay right now is because of Demi Nardo, RN. I was stuck in the ER for 7 days -- it was a rough experience, as the hospital is slammed with Covid patients and there is little room to accommodate. But, Demi really went above and beyond to make sure I was able to safely be dismissed from the hospital and I am now doing great. Leopoldine G. also deserves an honorable mention, as she took great care of me. Things are really tough right now in the hospitals, but the nurses really step up to the plate despite this. Thank you so much for everything you did for me, Demi and Leopoldine -- Ill never forget it!

The guard at the entrance checks the temperature of employees who went out to lunch. In fact, he checks the temperature of the employees who carry patients to their cars! This thoughtless measure turns off patients. It’s not about being extra careful when those carrying the virus may not have signs of infection. I needed to help my 100 year old mother and 80 year old sister pack to bring my mom home and the hospital refused to allow me to go up and help the because they have a “one visitor at a time” policy. Clearly I am not visiting but helping them pack and carry stuff. Poor administration policy for this hospital.Michelle, from Customer Satisfaction showed me honest concern and did exactly what she could to help....take the luggage up to my family. I appreciated her very much. Still, things need to change from management.

Excellent service The ER Doctors and PA, they were very attentive and nice. Martha was my first nurse and I felt like she truly cared, she spent time explaining in detail and educating me on my condition. I was admitted and taken very well care of up on the fourth floor. Where they replaced my IV to my other arm because I was experiencing pain.I can’t remember the second nurse in the ER but she took my blood pressure on top of my IV and it was incredibly painful. When I told her I was in pain she press further on the area where the IV was with her hand which wasn’t nice. Upon telling and questioning other nursing of what happened and the lingering pain, I received shocked reactions. Please make sure she doesn’t do this to others. Thank you 🙏🏽Over all I’m very pleased with my experience!

Gabriella at Emergency, is the Worst nurse I have ever seen in my life, she is so rude, she doesn’t deserve work with people, remember that Name Gabriella, worst nurse ever

BAPTIST SHAME ON YOU FOR MANDATING A LEAKY EXPERIMENTAL VACCINE. I KNOW MANY PEOPLE WHO HAD ISSUES OR DIED BECAUSE OF IT. THE GOVERNOR WILL HEAR ABOUT THIS !!!

I suffered a kidney stone attack yesterday and came in crying feeling nausea and like I was going to faint. The emergency room hospital staff was very quick and attentive to my every need. Special thank you to Luis (front desk) Sylvia RN and Joseph C (JC)! GOD BLESS YOU ALL ❤🙏

My first child was delivered at this hospital two weeks ago. I honestly have no complaints about the care my newborn and I received.The staff was extremely attentive and knowledgeable. The supervisors of each department also regularly came by the room to get feedback and see if anything was needed.As for the Delivery/Maternity rooms I was put in, they were extremely spacious and clean.This is not my husband’s first child and when comparing this experience to that of his other children, this hospital exceeded his expectations.A huge “thank you” to the labor/delivery nurses who took care of me, Ansee and Smitha. These ladies are very skilled and look passionate about what they do. They were extremely patient and caring and made the whole process so much easier for me.Another “thank you” is due to Elizabeth, the young nurse who we were so fortunate to have during one of the evenings. She truly goes above and beyond for her patients and is very knowledgeable on newborn care.Overall, I would recommend this Hospital and would return for childbirth in the future.

I had called to say I couldn’t do the 20 and they said rtoday the irony I came last week abd they said it was today they are saying now that it’s not today it’s the 20 I’m so fed up. Of course now they said it was my mistake. I’m just going to not cole again I’ll just tell my neurologist that you people are unworkable

Hospital has all the facility with all modern equipments!

I have been here plenty of times and have never had issues with their services but today I went for abdominal pain, shortness of breath and cough. They tested me for covid it was negative thank goodness and chest x-ray was cleared but they discharged me without checking my stomach AT ALL and Ive been having severe pain for 5 days. The nurse only said oh noo,would you like to stay longer then like wow no I would NOT since clearly my stomach was not important to any of you from the start and I have been here for 4hrs!. Now Im left with stomach pain and no solution. Thank you for the terrible service. This wont be the last they hear from me. And they better not expect me to pay a dime. Waiting for management to contact me back. I also should have at least been given medication for my symptoms. Then registration calls me with absurd copay price and deductible and I told her this is the last thing I need to hear right now, you can send me a bill if you want which she then proceeded to say would you like to talk in person?why would I want to talk to you in person,I want management or somebody else to fix what I went through last night...felt very neglected. Theres more to this but I wanted to make sure they know what I went through

I went to west kendall hospital 4 days after i got my covid vaccine with heart Palpitations and with bad chills and they did not documents that i told them i had a side effect from the vaccine something is going on i even told the nurse and the doctor that saw me the worst hospital to go to also everyone is talking about there weekend and what they did bad service

Best experience at the first time.

DO NOT HO TO THIS HOSPITAL! PURE NEGLIGENCE!!!!!I took my mother in for excruciating knee pain she felt her knee pop and couldn’t walk!! Took her into the ER and they didn’t even put her in a room doctor refused to do any type of X-ray ct or mri scan! She said that the er doesn’t do mris and that none of that will resolve the problem.. Dr Vanessa P. in the ER MISS DIAGNOSED her! Without even doing a full check up or ordering scans she sent her home! Told her to follow up with her doctor the next day that we went to the doctor he was in shock of how they just sent her home and totally miss diagnosed her! I will be reporting this hospital and doctors to the board for NEGLIGENCE!!!!!!!

Not worth the time for such a small thing over 8 hours to check if a nose is broken or not, havent got any answer yet, are all hospitals like this?

This place is a joke. If you want to get better, go somewhere else. Literally anywhere else.

I recently had to take my mother to emergency due to her Covid symptoms getting worse. They were pretty busy on all levels. Some patients were complaining saying why haven’t they been taken yet. The staff specifically Rachel S. And Jonathon paramedics in registration kept calm, helping by explaining and or solving any issues they could for patients. They treated me so well on any concerns I had. Thank you Rachel and Jonathon for that customer service. Another Thank you to nurse Jonathon who came out to give me all the updates with my mother and patiently answered all of our questions. You guys rock and thanks for doing what you do!

The person answering the phone for urgent care for follow up patients Gabriella was super rude and not helpful at all, left me more confused and all the time giving attitude, giving so much money to this hospital and people at phones cant be nicer or helpful?I would like this person to be addressed for her attitude and not suited for her job obviously

I thought Baptist had better care than the one my wife received. It’s a beautiful hospital that looks like a hotel, but the care is terrible.The nurses are constantly on their cellular phones and they do not attend to the patient’s needs. My wife went in for the second time within a week period For COVID-19 pneumonia. On her second visit her chest x-ray showed the pneumonia had advanced. She was discharged without any antibiotics or without any change in her medications. The doctor discharged her 15 minutes before his shift was over.Apparently he needed to discharge as many patients as he can before he left. My wife came home and woke up the following morning with high fever and super sick. I had to take her to a non-Baptist facility where she was treated for her sickness as she should have at Baptist.Long story short to not take your love ones to any of the Baptist facilities. They have little kids that have just graduated from medical school and nursing school playing around with her phones.

Wow ! I am shocked by so many negative reviews. I am not questioning their bad experience, its just that my experiences have been outstanding. I had 2 surgeries there. Dr. Krajewski and Dr. Esposito were awesome !

Ive been in West Kendall more than Ive wanted to in the past and also present!! Ive NEVER had a bad experience throughout the last years 6 years, since my 1st visit. My experiences ONLY have become more greater than the time before. I recently had a stat order from my Surgeon. Due to covid nothing is as normal as it use to be before. I MUST give a HUGE shout to the Outpatient Department. The Customer Service from the Front Entrance Security throughout my entire visit was THE GREATEST EXAMPLE Ive received thus far in Customer Service going the extra mile. I will personally send a letter of recommendation for each individual as I get better!!!

I want to start by saying this hospital is NOT THE PLACE TO GO IF YOU OR A LOVED ONE HAS COVID!!My families experience with the case of my father due to covid was DISAPPOINTING. At first it seemed like it was the right place to go since this hospital has a good reputation. But We have never regretted a decision like this in our life.I want to thank all the staff that were helpful and actually went out of their way to give my dad and us comfort. However there were certain nurses who were not helpful at all. One nurse in particular who stood out from the rest and not in a good way. “DELIA” who works in the ICU department. The women has no sympathy whatsoever..(unfortunately she had to be the one taking care of my father for the longest time. For three weeks starting January 16 -not sure exact day )she even went out of her way to tell my sister in law to tell the family “I KNOW YOURE A FAMILY OF FAITH BUT COULD YOU CONVINCE THEM TO GIVE UP FAITH THAT HE COULD GET BETTER”.... Even until his last day when we go see my father she comes and tells us after my father passed away “I will definitely not be putting my parents in intubation if they get covid”. ..like seriously?Even family members who work in the medical field and who were authorized to ask her questions thought she was rude and seemed like she didn’t like her job. So it wasn’t just us.Many times we had to hold our tongue to not tell her she was a B.... JUST because she was taking care of my father.I understand that the staff is facing very stressful times but these nurses that you guys are hiring need to realize that they’re dealing with human beings who have families and who care for their love one.Don’t get me wrong , some were very sweet and helpful but they were only a few. (Alejandra, Lorenzo, Melanie, and Francisco and Madeline from patient relations and two more who we dont remember their name... since they were frequently changing nurses every day for both day and night)Apart from that, WE had to be the ones behind trying to figure out what was happening with my father. Barely did the nurses or doctors contact us to give us updates. The doctors would mostly contact us to give us bad news. And only until the end would they frequently contact us more but it was when it was getting worse for my dad. These doctors give you no hope whatsoever..and were all very negative.Again, I understand it’s tough times but this staff needs to put themselves in our shoes and treat us the way they’d like a family member or even themselves to be treated.Please if you have a loved one who is fighting Covid please do not go to this hospital. A nurse told us herself they have had only two patients come out of they’re hospital who were fighting with covid (Throughout the whole COVID building).Unfortunately after two months fighting my father passed away on February 23rd. After, transferring from the emergency to the fourth floor and in little time ending up in ICU fighting for his life.Side note: This hospital does not like to do “plasma”..they told my dad they were going to do the treatment on him but because he wasn’t “critical” enough they didn’t do it instead they went through with two other treatments , one being a treatment we weren’t aware of he had received.He has two friends who received the plasma treatment and are well and alive.In conclusion,I DO NOT RECOMMEND THIS HOSPITAL. DISAPPOINTING.I give it two stars because of the process of maintaining my dad groomed and clean, and for the sweet nurses who actually seemed like they enjoyed helping people.

The rescue took my 89 year old grand mother to the ER who had fainted with a low blood pressure at home. After arrival vital signs were taken and initial assessment started. All exams were done quickly ; however , since our arrival I asked the nurse to send someone to help me change my grandmother’s pamper as she has incontinence and I could not change her at home due to the incident. She said “ we do not have personnel to assist you with that and I have other patients to help; did you bring her pamper because I do not have either. ” I replied yes, I brought everything we need then she replied “ you should change her”At that point I was frustrated first because how is it that an ER does not have employees assigned to assist ? I ended up waiting an hour for the nurse to return to our room and at that point I implored her to help me because I could not move my grandmother.The return of her visit had been to take urine sample. My grandmother got very upset because did not feel comfortable with the procedure. I asked the nurse to ask the doctor if it was necessary to do the exam because my grandmother was agitated. She came back and said “ ok no urine sample” .Papers were ready for my grandmothers discharge when her blood pressure suddenly dropped down again. I asked “ I am going home but I came for this reason and I see her blood pressure is still the same as when we came”The nurse replied “ this is your fault you should have let the urine test to be done” At that point I asked to talk to the doctor and my conversation was over with this nurse whose name was Adriana. Very unprofessional response and obviously not well educated.Very sad to be leaving a negative review about Baptist Hospital when I advocate to be the best in Miami Dade. Very disappointed at their services in the ER. Hopefully they improve or we will need to find an alternative hospital close home.

Two nights ago i took my 80 y/o mom who is positive to Covid-19 , she had fever and a really bad cough. We got there and ER was empty. It was 9pm. At 12 the dr came in to the room to see her and order an xray and blood test. She didn’t see the dr again. They released her at 3 am with neumonia diagnosis. They did not provide any kind of medication nor iv. This is really unacceptable, you are working with human beings. The ER was empty, so no excuse to have someone there for 6 hours with a really bad cough and not even provide an aerosol or any kind of medication. I am very disappointed and frustrated for that service because no one goes to the dr for fun. This is no joke. I give you 1 star because i have no option to give 0 star to your service.

I cannot express the horrible and terrible experience at West Baptist Hospital, in every way. My father entered the emergency room with abdominal distention and constipation, he came out with a double fracture of his right leg. Even though such a difficult situation is being experienced with COVID, very few nursing personnel followed the hygiene as it should be followed even without COVID. I noticed a disorganized staff, without hygiene and without concern, My father was only changed once every 24 hours and that despite the fact that we were there 24/7, the urine was collected in the container that they bathed the patient and had not been right there they were using it for the bathroom, on one of the occasions when the urine was collected, the nurse assistant put the lid on the container and put it on the telephone table and when I told her that I was going to contaminate it, she replied that she was going to clean it with a wipes and he did so, and of course they had to later collect another sample because the previous one had a problem. On December 20, my father was transferred by the rescue to Baptist West Kendall due to constipation and abdominal distention. My husband and I went to the hospital at the same moment, the hospital accepted only one visitor and I waited outside. My dad was checked by the doctor and I was contacted by him. The doctor explained to me that he had to perform MRI to find out the cause of the distension. Before performing the MRI, a nurse changed the urine catheter without any problems. After having performed the MRI, I was contacted by the doctor explaining the cause of the abdominal distension, (impacted stool), at no time was there a right leg fracture. My father was admitted and the next day when the proctologist checks him before performing the checkup, he notices something strange in his right leg, he immediately asks for x-rays without being able to evaluate it. The first fracture was confirmed, and the Orthopedic immediately came to the room to tell me that he needed surgery and possibly they would do it the next day, I explained to the doctor that my fathers health conditions did not stand up to surgery, and his answer was: anyone can die. I told the doctor to give me another solution and he simply told me to grab a pillow and put it there, I asked him to show me the way and he could not even show me, he just told me Im going to do something special for your dad. After a while, a technician appeared and brought a brace. His pain was intense, they put morphine on him, and his tension lowered a lot. From then on, they administered Tylenol.Later, my dad was visited by Dr. Chandra, an excellent doctor, and asked for more x-rays and a CT scan of the head because he did not know what had happened to my dad. In view of what happened, I did not accept it because I was afraid that something else could happen to him. My father had Alzheimer and his joints were contracted, his legs were always not straight and that they were going to carry out any study of images, my husband always accompanied him to prevent him from stretching his joints but unfortunately, they did not accept my husband. Dr. Chandra sent an X-ray of the knee to be done in the room since it was swelling, and his skin was turning red (I have photos) and the other report for the tibia was confirmed.The day after, another orthopedic doctor from the same team came to my dad’s room and told me that my dad needed surgery and I told him that there was another fracture, and the doctor said that there was only one. That shows me how little care the staff has in checking the patients updated record. Doctor Chandra did not give the clearance for the surgery. My father stopped eating, he was in pain, and we returned home, and his health continued to deteriorate, he could not move as he usually did, he had to continue with morphine and unfortunately, he died on January 14. Very sad to see that you take a loved one to the hospital for one cause and it ends with another worse.

The worst ER ever!!!!! I brought my mon who is Positive with Covid 19 witt high ever and really bad cough. We got here at 9 p.m. they told me to wait at the parking lot and it is almost 3 a.m. i came to the recepcionist they are realeasing her with only an xray and Blood test.

Caring professionals delivering compassion during a very difficult time. They are saving lives, putting patients first, and managing care through very scary times. My most sincere appreciation and admiration.

This afternoon I had an appointment in the Medical Arts Building. This facility has exceptional staff. I arrived and valet was kind enough to attend me quickly. The front desk staff were very friendly and wonderful. I even had my test performed earlier and I was out in no time. I highly recommend having ones diagnostic procedures done here. Thank you all again.

I had such a pleasant experience with the doctors and nurses at this hospital. I was treated with so much care and professionalism. To every nurse, technician and assistant who took care of me while in the hospital, thank you!!!

I drove to the emergency room myself after throwing up and having severe abdominal pain … when I got to the emergency room I was throwing up they rushed me into a room , I didn’t get any special medications no morphine , no nausea medication just a Iv fluids which is basically water and salt , the nurse that was there treated me very badly , assuming that I was drinking or abusing drugs , I left the emergency room and I still felt horrible, couple months later I get smacked with a $ 2038 dollar bill for my stay at the hospital which didn’t last more than 4 hours … this hospital is a crook !!!! How is this legal ? During COVID when everybody has lost their jobs .

On 7/7/2020 ii went for a MRI and they charged me a $350 deductible for those services. When I called my insurance they told me that they had paid it full and they over charged you and need to refund your full deductible back. I called several times and spoke to Amanda, Maria, and Claudia the supervisor was supposed to call me back to help with this and never did. I am really sadden with this situation. Then they found a lump and I need further images and I contacted them and they told me that I would need to pay another $350. we are in the middle of a crisis and instead of helping one another they make it even worst. I have never had such a bad experience with any other hospital or outpatient centers. Please think before going they only care about money not your health.

Please do not go to this hospital with Covid 19. They wont contact you primarily care physicians so they can use you as a lab rat. Once theyre done with you, you will get intubation and off to ICU. 7-10 days later they kill you. Just happened to my father, he only had a temperature when he walk in this hell hospital. Most of their doctors are not heroes, theyre killers.

Worst experience . I took my mom to ER yesterday because she had fever due to a hemorrhoids surgery she had on Monday In UM but because west Kendall was the closest ER obviously I took there , anyways at soonest I took her inside I told the nurse (woman ) from ER at 11:30 pm that my mom had fever and a lot of stomach pain the first thing she did was take my mom away from me an kept saying she had covid covid , covid I’m like hello listen to me my mom had surgery and she haven’t been able to use the restroom she may be constipated but no the nurse didn’t listen at all she kept ignoring me , she kept saying my mom had covid I told her I’m pretty sure she don’t and then she tells me you can’t diagnose her , she have all the Covid symptoms and took my mom to the waiting area, I was kind of freaking out because my mom was not aware of what was happening she was with pain killer , but of course the nurse didn’t even listen to me . I understand they have to follow there protocol, I had worked in the ER before but at least she needs to listen , few minutes later I spoke to her doctor and she told me to take her to Um which I went back and I told a guy nurse really nice person if I was able to take my mom cause I was going to take her to UM and he said yes you may and I took my mom . Now she’s in UM admitted due to stomach infection no covid related at all .Never going there again .......... horrible experience .

Great Experience.

👉 Dont go to this hospital. I went there and I have Medicaid with Humana and they sent me to collection without sending me the bill first. I guess u first receive the bill and then if u dont pay it they should send u to collection. I dont know if I should even be charged having medicaid with Humana, but my point is that I never received the bill and out of the sudden the debt appeared n my credit report causing a big impact. I had no clue of this bill till now that I checking my credit I found that I have a collection debt from a hospital. Definitely I will check reviews next time before visiting another hospital. I see why they have 2 stars rating. 👎I will create backlinks talking about their bad service to their website, and fill every single popular blog out there with their bad service and how they handle bills. Also I will go for their social media and every single link pointing to their website. Their are liars 🤥 so they will see how my skills will affect them.

The expert care i have received at WKBH ER is greatly appreciated. I have been there for multiple issues and each time i was treated with care and compassion. The Imaging Services team, The Nursing staff, and the Physicians have always taken great care of me. I owe my life (Literally) to the ER team and i am blessed to live as close as i do if i need to go there again. I and most definitely will for sure!!

I went with my son to the emergency room, my son has Cerebral Palsy, quadriplegic and very difficult to handle. First of all, to those people complaining about pampers, ER dont have pampers, hospitals now dont have any pampers only in pediatric care. I call 911 and because the coronavirus policy I cant go with him in the ambulance. They asked me by phone if was ok performing the coronavirus test and I told them was ok with us. He was negative.I went after him, when I arrived they haves changed my son pampers with a pediatric one, a little small but I bring his pampers with me. they took care of him, I am very grateful to the hospital and his staff, all of them. My son is 20 years old, but because his condition, he is under the weight and tall of a normal 20 years old patient. they take care of everything. They asked me every time if everything was right with their care. I Highly recommend the hospital and also I am very grateful that they prioritize a Room for My son in the 4 floor South. I stay with my son for almost 5 days/24 hours. His care was spectacular and well done.If you have a family member who need pampers or diapers you must bring them with you unless your lovely one is a pediatric patient.Also I prefer to change my own son rather than other people do it. Is my preference.No complaints, Room was great, Room number 4203. From 11/15 to 11/20.Also they ask the family member if is ok to take urine or stool samples, they ask if is ok with the family taking samples for diagnosis purposes which is fine with me.Thank you Baptist for such compassion and help.Special care and spectacular Nurses, Doctors, and all staff in this hospital.

I currently have my father in critical condition due to covid-19 and I am very sorry not to have taken him out of the hospital before he fell into his current state. The professional care has been disastrous, they have acted after the problem and not to prevent it they have allowed him to be criticized without compassion and the family members do not give them reason, one gets tired of calling for information and the same they hang up the phone that they say no They speak Spanish, the insights that have taken hold of the health professionals who act in my view are incredible and I do not want to generalize as apprentices. Of course, if a family member were inside, things would be different. How sad to see someones life crumble knowing that because of poor decisions made by people to whom you give your life this happens. What a shame, this Hospital lost the reputation it had for me.😢

Sweet thoughtful nurses... nice large comfortable rooms.

The most trash ER you can ever be, super rude receptionists and they don’t care about patients

This hospital is without a doubt THE WORST hospital in the Baptist health system. The state needs to investigate this facility and take action.

As a South Florida native, Baptist Health is a household name. Having multiple family members come to West Kendall Baptist Hospital, I have seen many tunes the pure compassion and love for patient care everyone has. From these experiences on the visitors side it has inspired me to join this amazing team as a volunteer and become part of the West Kendall Baptist family.

This place is wonderful! I have been a volunteer here for 3 years and the staff is absolutely amazing and always makes me feel like part of the team. I am very impressed by the hospital’s awareness of its community’s needs and their action towards making a difference. This is what sets this hospital aside from the others.

AWESOME inaugural A Taste of West Kendall last Saturday. Over 30 food vendors and breweries. Great Chopped Chef style cooking challenge. Great live bands! West Kendall Baptist Hospital really engages the community. We love you West Kendall Baptist!!!!

ER? Nurses, very nice, after that, cant be called emergency room... They are sloooooooooooowww... 5 1/2 hours of waiting, for vitals, tramadol and Doctor in a hurry (Nuñez) and a prescription. Its a shame. But learn my lesson. I hope I dont have an emergency again. Did I say mentioned the nurses are nice?

My husband got a infection and almost die. Noboby cares. Dirty and rusted place.

Save your time and go to homestead hospital!! This hospital does not care about you just the money. I was admitted to the hospital recently due to a severe case of an ear infection that was spreading to my neck and head. The nurses were OKAY...They seemed to be 18 year olds who barely knew what they were doing and didnt want to help and kind of rude. I had two nice nurses there however. Anyways, they kept me in the hospital for a day and half saying I desperately needed to see and ENT and they never found one for me. Just a representative who said it was no use keeping me in the hospital because the antibiotics were not going to properly treat the Infection. She also told me my insurance most likely didnt cover it and she would call me back from the hospital. They never called me back and I had to end up finding an ENT an hour away from my house. So what was the point of me going there? They sent me home with ear drops that has done absolutely NOTHING for me. Now Im sitting here with the same problem and now both of my ears are infected! Please have tip top insurance before you go here because they will literally let you DIE if you dont have insurance!!!!P.S. the nurse told me the infection could spread to my brain if I dont get it checked and they still discharged me with ZERO pain meds and I have been in excruciating pain for days. Thanks slot, baptist. DO NOT GO HERE!!!!!!!

I had terrible and abuse on my mother care.She came home with black and blues..I brought food from home they never feed her.She has special needs that they never address.Risk management never answer my questions.I reported to AHAC for abuse.False diagnosis on Radiology .The list is long .I had to check her out AMA.I am glad horrible experience.I save her life taking her out...Dropped the ball.since COViD -19 piss poor care.How care has changed for worst experience of my life 😪.

Beautiful newer hospital with an extremely caring staff. No one ever wants to be hospitalized but if you must be this facility is a good choice. Even the food service reaches out to help with choice, quality and diet.

I took my 73 year-old mother to ER because she had blood pressure 192/95, and pulse had frequent pauses. At triage she had blood pressure at 180’s, and again in the room, they never monitored blood pressure again. Didn’t give any medication, no vital signs at least every 4 hours. She was exposed to someone in the family with positive COVID 19 and was feeling unwell over the past few days, however, the ER attending refused to order the test. I’m addition he told her that blood pressure at 180’s is not to be treated in a hospital (if she had 300’s they wouldn’t know either because didn’t monitor anything, only when she first arrived to ER room. Right now she is waiting for discharge. How her blood pressure is? Who knows.Very disappointed.

Excellent Service

My father in law has been to the ER several times over the past few years and the care and compassion have been exemplary. From check in, to nurses and physicians. They kept us informed at all times. No one looks forward to a hospital stay but the staff definitely takes the sting away.I definitely recommend WKBH. Kiddos to your staff !!!!

Had to bring my husband to this great hospital, as he was not feeling well, when I arrived the security guard stated I had to leave him and pick him up later. Basically drop off!!!Whoever thought of this procedures was not thinking straight. He is an 80 year old man with high blood pressure, scared. If you don’t want a lot of people in the Emergency room, then limit the people, you don’t put a procedure in place to drop off patients.Also, saw people checking themselves in, in order to stay with patients. Wow!Administration needs to rethink procedures! Unbelievable!!!

Every time I had to go to the medical building for X-ray, scan , I always had a good experience with the medical team. Very attentive to my needs.I also had to use the emergency room, this is always stressful but the doctors and staff were very helpful. I will definitely go back there . This is so far less crowded than the other Baptist .

I was sent to this ER from a Baptist Urgent Care center since my condition was not improving. The Urgent Care staff was great, the PA really listened to me and seemed concerned about how I was feeling so I thought Id receive the same level of care or better at this hospital. For the most part the visit was fine. My nurse and CT Tech were amazing. They treated me with respect and they were both very skilled. I wish I could say the same about the PA that saw me. When he first walked into my exam room he did introduce himself but while I explained my symptoms he immediately started lowering the stretcher bed without explaining what he was doing. I had it in the upright position for a reason so this startled me. He then frowned and told me I needed to relax before he lowered it down. The tone and facial expression all told me he felt I was being over the top and that worried me because I felt he wasnt going to take me seriously. After his physical exam and all the test results were in he came to discharge me. He walked in, while on his phone, and looked up at me to tell me everything was fine and I could go. I still had my symptoms and I asked him to explain my condition and how long it would take to get better. He kept glancing at his phone in his hand and basically brushed it off by saying Id get better in a few days and left. I was shocked. It felt like he was annoyed and just wanted to get me out so he could go back to talking to whoever it was he on the phone with. I honestly have never felt so disrespected at a health care facility and I never plan on going back.

Horrible experience with my mom being admitted to get a procedure last Friday when she was admitted. Then I get call from the hospital telling me youre mom is not dying , so, we postpone procedure to Monday. Today. Vascular doctor called me & said he can unblock my moms arteries bcuz Baptist west kendall didnt stop certain medications. If the would perform this procedure my mom wud dead right now. So be aware b4 you take your loves here. This not the entire ordeal. I wont go on..thx

I give birth here to my beautiful daughter! And LET ME TELL YOU ! BOY THEY SURE DO CARE ABOUT BABIES AND MOTHERS ! i had the most amazing experience here during my delivery and after care! Not a single moment they took my baby away for anything they did everything they had to do to my child in front of me ! Other hospitals takes the baby away to give them shot etc... I loved the attitude and attention they gave me and my family ! Thank you west kendall Baptist

Never go there, you will receive a wrong diagnostic and be a victim of an outrageous bill. I went there with just a rash, I did not receive any treatment or pills, none type of analysis. The diagnostic was completely wrong and I was billed with almost $800 and they coded me with number 2. You must be ashamed to steal sick people in that way. I asked to put in hold my account because I am working with a Health Advocate, but instead they sent me to collection. They don’t care about the people, of the situation you may have with the covid-19 at Home, the only thing they care is about the money and the profits they received stealing for honest and hardworker people like me.

I am extremely disappointed about this place.Today (11/25/19) I woke up with a serious abdominal pain. It was so strong that I wasnt able to move at all; I got no other option rather than call 911 for help. Once I arrived to their ER, they treat you with such apathy like if they dont care at all (right because they arent the ones suffering acute pain). Once they took me in, it all went down hill from there.The nurse(s) were asking questions in such a way like if they didnt saw that I was under a lot of pain at the level that I was gonna faint for me to process what they were saying to me.But because the tests came back good, the people there didnt knew what I had so they gave me a couple of pills for the pain and decided to let me go with the excuse of theres nothing else that they can do. They left me on my own with still a horrible pain (and by the way, they pills that they gave me are bs). I had to struggle calling the list of referrals that they gave me because...you guessed it, I was under a lot of pain!Bottom line is, if you need to go to an ER, DONT go there. Its a waste of time. Go somewhere else, they dont deserve your time.

Go to the new Baptist hospital they said. It should be quick they said. They lied. 8 hours. 3 hours waiting to see the doctor. Then 5 before he came back to say results were negative and we could go. Patients lining the hallway walls like a hospital in Cuba. One poor doctor running around like crazy. Our nurse was nice but the others were rude to the elderly patients there. It was disturbing. Never again.

Horrible. I went for back pain. I entered the ER @ 11 was seen by a Dr. at 4 pm mean time I was treated in a hallway. My friend had to complaint for another DR to come and see me and prescribe something for the pain. I will never use this facility now I’m stuck with a huge co-pay and I want to figure out for what for treating me badly in a hallway? And then transfer by ambulance to main hospital which was 3 times better.

Doctor was terrible came in in 10 minutes made a diagnosis and didn’t come back. Till being discharge 6 hours later. No questions no answers. Spent 7 hours for nothing. Left almost same as came in. If weren’t going to investigate why have infection, and why my other symptoms are coming from. Then let me leave right after. No reason to be there so long if not doing anything for me. Nurses were nice. Get real doctors !

Do not go to that hospital if you have covid 19, they have many secrets and do not want to put the plasma, the care seems good but it is not and they also do not give life expectancy. something hide

No one ever wants to end up in the ER with their child, but if you do, I highly recommend West Kendall Baptist. From the moment I arrived I was treated kindly, despite my hysteria. Everyone we encountered From the security guard to Doctor was compassionate and explained everything. I only wish I remembered everyone’s name. If anyone in my family should ever need emergency care in the future, West Kendall is where I will go.

Amazing service! My grandfather had a procedure done here recently. It was quick, easy, and the staff was wonderfully attentive and friendly!

I was admitted to the ER from urgent care. There the ER was fast and made me feel welcomed and addressed what was going on. They did several tests and finally gave me what I needed for the pain.they admitted me to the hospital to be under observation and for pain management. Thats when it took a turn. The room was nice and seemed all to nice. Once the nurses changed at 7 am it was much different. The day staff seemed clueless and did not seem to know how to treat me. The pain medicine was not working and I had to wait 4 hours to the next dose. This went on for the next 2 days. Always a different doctor. No one could tell me why Morphine was not working and they would not increase or change it. I was in severe pain and was miserable. I did not feel wanted and a bother to everyone working. It was such a bad time and I could not wait to be discharged. No one checked on me and I jas to be the one on top of them. I was the patient not them. I am very disappointed on how this place ran. Then I was almosr sent home with ibuprofen from the doctor?? Since nothing is working we can send you home he said!?!? What!?! Mind was blown. I will not go back again. Worse experience ever. Going else where for my follow up and a 2 opinion.

Had to bring my mom to the ED just before New Years Eve and am happy with the service she received from nurses, doctors and everyone in between. Everyone was attentive to her needs. She ended up requiring surgery and I couldn’t have asked for better service.

ER: Super slow, staff seems to be panicking all the time. Waste of time, once they start attending you it will takes hours and hours for them to do test. Took them 4+ hours to do simple testing. Understaffed.

Great place, they help us have our first baby. Very good care from nurses and doctors. Will definitely come back.

I am very grateful we had a great experience with both my elderly parents, who were admitted separately within the same week.Doctors and nurses were both very friendly, great bedside manners, and extremely concerned about my parents well being.Even the kitchen and cleaning staff were very professional.We were very blessed that they got lost on the way to an emergency room and arrived at this hospital instead.We all felt that my parents received treatment of a 5 star Hotel.Keep up the good work!!!

Excellent staff. Clean and modern rooms and equipment. My nurse Wanda was wonderful and kept me calm and secure. No one likes going to the hospital, but its good to know theres one one you can go to and feel like they really care about you.

The care given to my mom was wonderful and compassionate, every time she’s been here it’s always been amazing! I love West Kendall Baptist

A couple of months ago I took my daughter to this hospital to adult side since shes over 21 with burning fever and chills she had been feeling bad for 2 weeks with severe bronchitis prior going to the hospital and the Emergency room was kind of crowded but we waited a total of 15 minutes before my daughter got called in and saw a nurse for vitals and right away she was put in a room to see the doctor. Everyone was nice and caring in the E.R several lab tests where done even chest scans and then the news came in from E.R. Doctor that my daughter had to be admitted for a couple of days. About 1:00am she was admitted and taken upstairs in a private very nice and clean room and she stayed for about 5 days. While being admitted I was stunned how caring and compassionate the nurses and staff and doctors where. The cleaning crew makes sure the rooms are cleaned and you get clean towels and linens. My daughter was very well taken care of making sure she got her medications on time and pulmonary team came 3 times a day to give her breathing treatments since she had a very bad bronchitis with fever and chills. Doctors came in every morning it was a team of doctors and everyone was making sure she had her I.V. and fluids and strong antibiotics through her I.V. . Thank god we came in time or this could of gotten worst and turned into Pneumonia. Doctors got concern that she was not eating her meals while in the hospital not even outside meals like Mcdonalds, she just had no appetite, so instead she was given BOOST its just like ENSURE for those that are not eating. Thanks to the doctors, nurses and staff that took good care of my daughter. I have been to this hospital many times to the E.R and have always received awesome professional service. I sure never had a complaint, its been so far an Excellent experience for my daughter and I every time we have been here. Thank you!

Everyone is so nice here! And they really care about the patients! The technicians in the ER were so so so helpful! Wouldnt go to any other hospital!

Took a friend in to the ER. She had a very low hemoglobin - 3.6. They took excellent care of her monitoring her and moving her to ICU within 5 hours of being seen in the ER. Her overnight care was excellent with the nurses checking on her religiously. The staff on general has a positive friendly attitude. The cafeteria food was great and Eve recommended the best chicken sandwich. Having been at most hospitals in Miami, I think the cafeteria staff reflects the hospital staff. This is one of the best.

My son was in the ER with abdominal pain. The ER staff showed exceptional care. Our nurse Katrina was kind and took the time to answer my questions. Very professional staff despite a busy night . Thank you for your service to the community. I highly recommend West Kendall Baptist Hospital for everyone.

Forever thankful for Patrick RN!!!! Had a really scary experience at urgent care country walk and had to be transferred via ambulance to ER west Kendall and he was so caring and calming with me and my family members amazing top tier care ask for Patrick!!!!

Very dismayed by the terrible service of the people of ER

Had an ER visit here. Everyone, from the gentleman who checked us in at the front desk to the nurse, paramedic, and doctor who cared for us, was extremely kind and polite. They met the small needs (offered us water) and the big needs (cared for our 1-year-old daughter with compassion and an understanding of her needs. The nurse was extremely knowledgeable, understanding current research and its application to practice. Cannot say enough positive things about this hospital.

Great staff. All the nurses and doctors and other people I came into contact with were professional and kind. Thank you!

I have had the pleasure of volunteering with West Kendall Baptist Hospital for just over a year now. It has been one of the most academically and personally fulfilling experiences I have enjoyed.

Excelent attention. Nurses, doctors and staff in general very good!Extremely clean and neat hospital.Thanks for taking care of my son!

I went in for a surgical procedure with a one night stay. I was extremely impressed with how easy the process was, I was admitted in a matter of 15 minutes went up to surgery and was passed right in, everyone was amazing, friendly and trying to make sure I was calm. After surgery y woke up in my room extremely comfortable and clean. I had a menu to order my food from. the nurses in the floor could not have been better.this hospital is a hidden jewel. why go anywhere else?