This hospital is part of the Jackson Memorial Hospital system. Most people I confer with state that they prefer to go to this particular hospital. Being that it is a teaching hospital, many of the doctors/nurses are very dedicated and esteemed in their specialties. The interns are very dedicated and treat the patients with the knowledge and care their mentors have instilled in them professionally. You definitely receive the proper care for whatever ailment/illness has an individual hospitalized. Also the staff is very concerned and meticulous about after care and the general well being of their patients upon their release. Once you step through these doors, rest assured your health and care is the main priority of this hospitals staff. JE.

The finest example of Healthcare gone wrong. Cannot accompany 76 year old mother to see her Dr. They recommend we have her ruled incompetent. Just plain disgraceful.

I went to the ER here years ago and it was a nightmare. The wait was two and a half hours AFTER they put me in a little room to wait for the doctor. Nurses laughing and talking loud, while I laid in the bed in pain! After that long they gave me a shot and sent me home. I vowed never to go back. Now today my friend went to the ER and he said it’s worse than ever! No social distancing, a woman came in and sat next to him hacking and coughing. Even though he could barely walk he got up and moved. No help from the nurses. He said he was there for 5 HOURS and was never seen by a doctor. They were only seeing ambulance victims and people in near fatal situations. Never given a blanket even though feeling freezing cold is part of his condition and he asked for one several times. He was told they were “out of blankets”. A hospital! He has a vomiting disorder and it’s extremely painful. He said he received no help at all and finally called a family member to pick him up take him home. He could no longer sit up and he was exhausted and frozen. This is what our health care system is like! So sad. Get it together! Stop treating people like this. It’s intolerable!

I am here right now in a patient room post surgery and everyone I have come into contact with has been AMAZING. Dr Laurence Sands was my surgeon. I cannot say anything but positive remarks about him. The nurses taking care of me, so personable and caring. Even room service and the room cleaners are personable and caring!!! Glad I made the decision to get my procedure done down here rather than in WPB. I’m so very happy with this whole experience. Thank you UM hospital! I wish I lived closer

If I could give a negative star I would. I was contacted by the billing department prior to my appt that since I had not met my deductible my simple x-ray would cost about $800. I thought that was outrageous and told them I would go elsewhere for the x-ray and pay out of pocket. They gave me a self-pay price of less than half and so I proceeded to have the study performed in order to see the Neurosurgeon (which is great Dr. Wang). I receive a bill a month later advising I owed my proportion for the exam so I made an online payment. I then receive a letter from my insurance that they still in fact billed them and my insurance paid. When I contact the billing department to request a refund because they got paid twice, I am told it has to go through a manager so I have to wait a week or two. I called again and am told they will process my refund as yes they saw I was billed twice (ins and self-pay) and will get the refund in the mail. I wait and I wait, and wait some more and get nothing. So I call the billing department AGAIN to find out about my reimbursement only to be told it needs to be seen my a manager again. I get on my app and send the billing department an email where 3 days later I am told that in order for them to process the reimbursement they have to wait for my insurance benefits to be processed and paid. I go online and see that they were paid two weeks after my x-ray (which was several months ago).Bottom line is they are quick to take your money but snail paced to give you a refund. At this point they got paid TWICE and I am still waiting to get my money back.My issue is with the billing department, they dont know what they are doing! Read your insurance paperwork so they dont do the same thing to you.

DO NOT BRING the elderly here. This is the worst hospital for geriatric care. They will insist on hospice care for just a bed sore. If you want send your elderly loved one to meet their maker sooner than later, have them placed on psychiatric medicines and sent to hospice care bring them here!

I always go to baptist but with a recent botched surgery there I wanted to give UM health a try. I was flabbergasted at how they are running the ER and admission. 24 hours in a “holding area” with a dozen or so other patients. Bright lights all day and night. No tooth brush or toothpaste provided unless you ask. Just awful. Never again

The workers who transport the surfacides smoke cannabis during their working hours, the smell in the elevators and waiting rooms is very strong.

This hospital is one of the best hospitals ever, better than Jackson that’s for sure. To begin with, my mom had a fusion surgery and was admitted on a Friday, she was placed in a room and was given excellent care from then. The nurses who came to check on her were so nice and it was like they were treating you like family. I’ve had some bad experiences in hospitals in New York and this hospital is by far the best one. I don’t understand how the other reviews are giving this hospital 1 star! The views from the rooms are breathtaking it’s like you’re in a high rise condominium. I went to the PH floor and the views were even better. The food is alright, not seasoned but I can tolerate it, because it’s hospital food you know how hospital food is. They give guests recliners to sleep in and the WiFi is great.

DO NOT SEND YOUR LOVED ONES HERE. The nurses dont take there job seriously. Now, because you cant go inside the hospital to actually see your loved ones, they take advantage of that. They leave you on hold for an hour. Then, when they do pick up they act like they dont care about your situation and they sometimes are laughing in the background. Its very cruel especially in a life and death situation. They will make up lies telling incorrect information as well. They need to fire the whole staff. Its horrible. If your family member have a serious illness I would not recommend going here. They place my mother on a incubator, when she was telling me she was fine. Then when I asked if I could speak with my mother because I wanted to take her home. They didnt allow it. Then an hour later they put her on the machine and didnt even tell me!!! Now days later she passed away! They need to shut this place down!! GO AT YOUR OWN RISK. They will kill your loved ones. And a whole bunch of other symptoms will show up out of nowhere for your loved one that never accurred before. if your loved ones is being taken care of by Marianne coriolan or supervised by Daniel kett, grab them out of there quick! They are killing patients!!! They need to shut this place down and arrest those nurses and doctors!!! Even the death penalty for this!!

This is my 3rd time hospitalized due to my condition, I always come back to UM. I don’t trust any other facility with my health and we’ll being . If you have gastro isssues , look for Dr.Proksell

I was admitted due to severe infection and vomiting blood. I am very impressed with this hospital. Very minimal wait time in the ER, doctors were quick to see me, nurses/doctors were very friendly, and they treated me with utmost respect. The meal service is excellent. I am very glad I came here for treatment. Excellent job!!!

I love UM but they definitely have a lot of space for training opportunities, that’s what mistakes are.Extremely disappointed with my wife care , calls not returned, Then Neurosurgeon MD needed a reminder of why he was calling she after he had promised a call by end of day .Attendant that responded was yelling out of his lungs . He didn’t know hot reach an MD after hours , it was impossible Jason Said .During the ER visit she was only seen for the things she wasn’t complaining about , they give her morphine not sure why and threw her in the lobby( look at lobby cam 8/12 at around 9 or close to 10 , the guard even told her not to leave but she was basically told to go away .This has been the most sour experience we have ever had. I’m a Neuro Patient for many years but this has been catastrophic.I doubt this will be read or payed attention to , but you that’s ok , local news are always looking for fillers . Let see if I get a spot on the review board to explore all the training opportunities that will improve all aspects of the operation.

When UM make a mistakes they dont retract it. Even the rheumatology doctor knew was a mistake. They dont care. They told me they accept my insurance an now they send me a bill. They dont really care. And now are pressing me to pay.

Spent 6 night in the Neuro floor. Everything was 💯based on my questions the traveling nurses were the ones not vaccinated . Glad to know that is changing, 2 things maybe instant coffee and a tv directory . I’ll be back in a few weeks the coffee is just unbearable and no access to any other coffee is depressing :) kudos to Gus and the rest of the staff for their professionalism .

Adis Medina a nurse who formerly worked at Northshore medical Hospital treated me very poorly. She ignored my pages for hours, I had to drag my COVID positive self with pneumonia out of the bed and go look for her only to find her chatting with her fellow nurses. She still refused to come near me as I guess she did not wish to contract Covid. Medina also left me in a room with my own vomit for hours, left the monitoring machine disconnected so there was no way she even knew what my vitals were for hours. I cant believe they hired her!! People be careful!

Amazing experience here!! My father was a patient here for 5 days on the 7th floor in their “head and neck” unit. Beyond amazing! Dr. Civantos and his team addressed every concern and provided the right tools for recovery. It was a smooth transition and a light at the end of the tunnel. We finally have hope! Thank you to all 7 North staff including Sona, Ariel, Pricila-Registered Nurses who kept us updated and provided him confort. Thanks to the manager on the floor Jasmine who checked up on us and made my dad smile every single day. And thanks to nursing assistant Yulise for dealing gracefully with all his picky request (haha). Jasmine you have an incredible team! Keep it up! My dad has been home recovering nicely with no complications and a very grateful heart! Thank you so much UMH! We appreciate you and this is truly the best hospital ever!

The nurses and doctor are trash. The nurses don’t know what the nurse from the previous shift did to the same patient they are taking care of. So they can’t tell you what is going on! They ended up killing my mom due to their ignorance. They are ridiculously disorganized

Adis Medina a nurse who formerly worked at North shore medical center was charged with my care while I was sick with Covid. She ignored my calls for help, treated me like a pariah, refused to tend to me, left my machine disconnected for hours and left me in a dirty room with my own vomit and an empty ventilation device. Horrible inhumane nurse! If you are afraid of getting sick, then you shouldnt be a nurse!

I have been a patient (client) for UM for years. Today I parked in the UM main tower and I requested a transportation or if there was any cart to take me to the Cancer center for my mammogram. They said No. I have a pinched nerve and I had to walk to the Cancer center and my body temperature was 104 when I arrived at my destination. Unbelievable. I told the workers in the UM tower that I could wait for more patients to get the cart. They said Sorry , no.

Today I came to do a covi test and the staff was in their lunch hour, they had to wait more than 1 hour with the risk of catching the virus because the tests they do in the blue parking lot inside your car apparently are not valid and the time you spend here waiting is more risky than you run ... I think this is poorly organized because to my understanding someone must always stay to follow the process and thus have alternate schedules so that the staff can do their things and in this way patients take fewer risks .. I think this virus is another strategy to steal money!

I am so upset, i Have been calling all day about to ask a serious question about a procedure that i had done and no one will call me back. I am very upset and cannot believe a doctors office would do this.

They have implemented systems that dont work and they dont know how to use it. To get medical treatment or assistance from this facility is a hassle, even trying to schedule an appointment with a doctor is a hassle and you have to be transferred between departments non stop! Medical institutions like that should never be allowed to operate or provide medical services and should be held responsible by the gov!The only people that were able to help to resolve a situation are from the patience advocate department, they really care and help people, the rest of the departments I had to work with just awful!

I was rammed by a city, they did a super job putting me back together . Excellent. , I wouldn’t go anywhere else .

Stay away from these Highway Robbers. I ask for a second opinion about the best treatment for my prostate cancer and they are charging me the following. $1,200. plus for the tele visit that lasted barely half an hour with no better solutions and more then $7,000. yes $7,000. for reviewing my recent medical history that they got for free from Memorial Health Care System. Two pathology reports that are listed on their invoice to look like lab work that they requested themselves.Maybe I should report this to the FBI. It smells fishy. Maybe Insurance fraud!They did removed the most outrageous charges obviously after seeing this review. Will send my insurance a copy of their original inflated bill and let them decide if they want to push this thing further.

Let me start off by saying that this is possibly the best hospital in Miami, period. The attentiveness and support that I received from the doctors and nurses during this pandemic was incredible, especially the fact that we couldn’t have no visitors allowed because of covid. I want to thank every person that treated me and made me feel so good even though my health wasn’t. I’ll forever be grateful. Thank you University of Miami.

We did not have a good experience in this place, my mother had stomach cancer and while she was hospitalized, we called to hear from her daily and they treated us very badly, or they simply went to her room to wake her up in the advanced state that she had. Obviously my mom died and not even the doctor has called us at least to say Im sorry. I do not recommend this hospital to take a loved one especially a mother. rest in peace 🙏

I dont know where to put this review. But I got both of my Covid Vaccinations at the UHEALTH locations and it went absolutely perfect!! I had no trouble. It was very organized, and the people were so nice. Thank you!! God bless you all!!

University of Miami is one of the best hospitals you can attend. I had to go to Mount Sinai in Miami Beach in February 2020 and September 2020. Doctors at Mount Sinai are completely clueless compared to doctors here at the University of Miami.I had to spend several days here for my brain surgery and everyone is extremely friendly and professional. It truly felt like home.I had to go back to this hospital a few days after my surgery due to stomach pain and everyone here helped me.Thank you University of Miami, all doctors, nurses, and everyone else helping.

Worst hospital in Miami. Be prepared to get no attention and be ignored. My husband has been here several times for an infection. All they do is give him vague answers. They keep him for several days without treatment and then send him home with antibiotics. Hes been waiting to be released for two days, meanwhile all they do is nothing, absolutely nothing!!!

I go there for my dentist, very good service, professional staff

I had outpatient surgery here and received excellent care. The nurses who attended to me (Two sweet Haitian women- one was named Elizabeth) were incredible. The doctors (Dr.Carugno) and anesthesiologist nurse (Megan) Were compassionate, caring, and explained what was going to happen to me before and after my surgery in detail. I felt comfortable and in excellent hands. Thank you!!

It is the best hospital ever my mom was sick and she got all her treatment and now she is very better

Great hospital, staff and Doctors. My brother had emergency appendectomy surgeon.The staff and Doctors are very caring.

There is LOTS of staff and VERY friendly. HUGE facility. Go here, go there, no here, no over there. That said, look at the fantastic, late afternoon view from the top of the parking ramp on 14th and 12th. Itll cost you $8.00 to view in person.

The hospital is WONDERFUL The Nurses Are Nice But The Environmental Service Leads Are HORRIBLE!!! They Need New Management & Better Team Leaders

I do not recommend this place to leave your loved ones, my mother-in-law was hospitalized several times there and they were never able to let us see her even as a patient with terminal cancer, we called several times a day to be able to know about her (since she was very weak to speak to us) and the information they gave us was very poor and with a bad attitude, I can even tell you that it was never the same information, each nurse had a different opinion without having read their previous test results. Our family had to remove her under our own responsibility because of how bad she was, and the most unfortunate and sad thing of all that happened to us was that SHE DIED two days later. Please find out well the place where you take your loved ones, because it is very sad not to be able to be with them in their last days or even know their physical state.

Hello,On at least three occassions I have tried in vain.to contact.you, for a Colonoscopy.When I call the number given, nobody.knows nobody, totall disaster, your phone system, and those who answer.They cannot identify the name if the person named in my call.They cannot tell me if they received the order for the procedure.Total chaos.

Hi, my name is Raymond Sandoval and I was referred to UM Hospital by Dr. Anis my ENT. He really did his best to work with me and set me up for surgery the same day he saw me to help me get started on my recovery process due to a problem I had breathing. He handled my surgery at UM Hospital and helped me feel confident in him. I had a few nurses and doctors visit and care for me while I was in UM Hosptial. I wasnt able to get everyones name and I like to thank all the Residents, nurses, doctors, and staff for taking the time to care for me and help me take in what was happening to me and comforting me at the same time. They helped explain the processes and procedures I had to be taught so I can go home and continue caring for me and recover. Thank you Dr. ANIS and staff as well as UM Hospital and staff very much for treating me with care and making me feel like a responsibility and not a job. That proves you all have ownership of what you do and are proud to do what you do for us as patients...I look forward to continue working with these doctors and staff if and when necessary. Theyve earned my trust. There is medicine and surgery that assist us in recovering but when a doctor comes with heart, care, and every intention to help make our lives as comfortable as possible after an incident like mine, it helps give me purpose, build my confidence, and motivates me to getting back as close to normal as I possibly can or even better especially when I do my part as a patient. Thank you UM Hospital for accepting me and helping to take care of me. I have a lot of respect and appreciation for the staff there. Shirley, Lucy, Emanuella, Tara, Daniel is, and Blanca are just some of the nurses and staff I can remember that assisted me and cared for me. Thank you all for your help. You all put me in a better please after my discharge because of my experience there including my involvement with Dr. Anis and his staff as well. Thank you. Im sorry I cant remember everyones name but you know who you all are. Thanks again to all..

Horrible service. They treat you as a criminal, not as a patient. Avoid this hospital at any cost!

Second to none full stop.

Dr. Boris Ellison refused to help multiple sickle cell anemia sufferers. IF YOU HAVE SICK CELL, PLEASE REQUEST TO A DIFFERENT DOCTOR OR GO TO A DIFFERENT HOSPITAL ALTOGETHER.

Great medical care. I only wish it wasn’t so difficult to get to.

STAY AWAY FROM THIS HOSPITAL! My mother was hospitalized a week ago. She is a dyalisis patient and recently presented some heart problems. When she arrived to the emergency they did a covid test which was negative. We take special care of her because of her health complications. She was submitted to the cardiology ( very restricted area) of the hospital. Most nurses treated her poorly and could care less about the pain she was feeling. I had to be calling the hospital for the nurses to check up on her. She was finally getting better so the day of her very important heart procedure they walked in and bluntly told her she had covid. I knew this was a lie. I was with her on the phone the whole time she was there. The previous night the person that did her test had dropped the sample to the floor and the procedure was very suspicious. My mother was having an arrhythmia but they could care less. They told her they were moving her to a covid unit. She and I refused asking them to please repeat the test but they could care less of what we had to say. She had to say she was calling the police for them to let her go. After we left the hospital ( I picked her up) we both did did covid test and we were both NEGATIVE. After a couple of days we did it again and got another NEGATIVE. THEY ARE ALL A BUNCH OF CORRUPT LIARS. They are making profit with peoples lives. The doctor never called back or anything. Please DO NOT come to this hospital specially now during this pandemic. Who knows how many people they are infecting with false positives. If my mom would have said yes and I would have allowed her she wouldnt be with me today because in the covid unit she would have contracted the virus. STAY AWAY!! IF YOU LOVE YOUR LOVED ONES, STAY AWAY FROM THIS HOSPITAL!!!

My mom went for 3 to 4 days for surgery and she ended 3 months in the hospital, worst hospital in Miami, they didnt really take care after surgery.

I do not recommend this hospital especially at a time when visitors are not allowed due to COVID... Your medical ill relative would be treated horrible. Im so disappointed with the 6th floor staff...My Mother has been admitted for a month in this hospital and everyday she cry to get out of this hospital due to how rude and unprofessional the Nurse staff is on the 6th floor.. She can hear the Nurses spreading rumor and gossiping about her... The Nurses behavior is so unreal... My family and I also called on a daily basis and received the same rude behavior on the phone when we call to get an update on my Mother.. The 6th floor nursing staff have no compassion for cancers patients, and it just seem as they just come to work to earn a paycheck only.. My family and I are so disappointed with the amount of bad experience we have to deal with on daily basis.. This is just so sad & disappointing for a hospital as such.

One of the worst decisions in my life was to think that this was a good hospital and that they care about the patient. My mom had an surgery at this hospital last week. The next day my mother was good and they may be given discharge follow day but first she needs to have BM. For this reason, they started giving her laxatives because she does not have any BM, they gave her a total of 6 laxatives in a period of 30 hours. She started to have high blood pressure and also she can not stop going to the bathroom because of the amount of laxatives that they gave to her in the short amount of time. Please, Think before choose this hospital, they dont care about the patient.

Horrible experience ! They told us that my mom had Covid and it was a lie ! They almost take to a Covid unit at the hospital and she was almost on danger of getting Covid for real ! We took her out of the hospital and retested her twice at a Covid testing center and and she was negative ! This people lie ! BE AWARE ! DONt COMe HeRe and if you are a victim , write a review and let’s raise the voice !

My friend from central treatment center Kevin had brain surgery, if anyone a hospital worker could please get back at me. Please. And let Donna West know he survived. Thanks so much, Donna West [email protected]

The oncology department is horrible. You will die before a nurse comes to your room even after buzzing for one numerous times. I asked for water, your nurse will be there right away, 15 minutes nothing. All the nurses are busy chatting in the front. Once a nurse is in the room its fine the issue is getting one. Hours will pass. Honestly its the worse service I ever received and many other patients were complaining as well. I had a blood transfusion and when it finished they just left the blood there. When they finally took it down the guy nurse spilled blood on the floor and didnt clean it. It was there 3 days before I demanded to be discharged.

Easy access with Metrorail and bus, price is higher than community hospitals

Unorganised

Ive been all over the U.S and 2 different countries. Never in my life had I experienced such intelligent, sweet, sweet, professional people! (Everybody!) Totally awesome! Thanks so much!

I wanted to take the time and write a review about the CV-ICU team at University of Miami Hospital. This team is amazing! I couldn’t thank them enough for trying their best and taking care of my father the way they did. Each and every single one of them are amazing, from the doctors to the nurses. My father was in CVICU for a month and he was treated amazingly well during this time. THANK YOU!! You all did everything in your power to the very end.

Under stressful and painful situations, UM hospital was the best place to be at with my mom. We had to unfortunately come to the emergency room and from the first staff member we saw to the nurses, doctors, support staff and the last person that released my mom, were all amazing, friendly, knowledgeable and understanding. I thought I was happy enough with our decision to come here and then Luis from patient experience came with some coffee for the families of the patients. After a long night! That was just the cherry on top! Hopefully we dont have to come back, but if we do, I know UM hospital staff will be there to be amazing and supportive!

Sean karrigton The best nurse there is soon as I came in I felt very welcome by him . He was very nice took care of me & communicated as much he can .Definitely the best . . First time in a long I didn’t feel scared to be on hospital . Thank you Sean or Shawn he was really good .Tara 🙏🏽

Be careful with this institution, they always give you papers to sign. Then, you will receive huge bills without previous notice. Do not use this service. There some else better and best prices. I was there for a Doctor appointment and I have health insurance which paid already, however I received a bill and they force you to pay anyway.

The personel is very proffesional...

Excellent experience with Doctor Victor Hugo Hernandez! Would like to highlight the results of a hip replacement surgery that exceeded our expectations. His professionalism, skill and humane approach from the beginning until the end of this process were significant contributors to the outcome.

They don’t take you serious. Everything is funny to them. No customer service.It’s normal to them to be vomiting your food everyday. I told them I smoke once in a while and they gave me a marijuana abuse paper.. WHAT A JOKE. I felt very highly offended mostly when the the blonde lady doctor went deep in the topic with her opinion which was completely unnecessary. I’m not a pothead. Once I told them that, they just went with it! So nothing about my headaches and body pain either? They don’t care!! Make me understand. No help or advice whatsoever. I just wanted to know what is up with me not be prescribed two different drugs!! Waste of time!! Good to know what hospital to avoid and let others know.10/23/19 12am - 2-20am

Worst hospital in the area. Only go here if you want to leave even sicker, broke, and insulted by their rude staff.

Its a decent place to go to for medical help

I am truly disgusted with how the nurse from the emergency department treated my grandmother today December 25 2019. She was in room 12. Her attitude was unbearable and she verbally discriminated against my grandma several times because she spoke only spanish. She was trying to put an IV and we asked her politely to clean the skin before putting an IV on her. She then proceeded to leave my grandmother bleeding and never returned. We had to go and ask for another nurse to pick up the blood and see if anyone was going to put the IV on her. The nurse abandoned and discriminated my grandmother. My grandmother is admitted to this hospital frequently as she suffers from cancer and this cannot happen again. This needs to come to peoples attention.

I came into the ER and that part of this hospital was run well. I was admitted last night and the customer service is terrible. The nurses work at their own pace...slow and slower, most dont care and English is not the language here. I wouldnt recommend this place to my enemies.University of Miami hospital needs to either hire more nurses or get higher quality nurses that care a little.

I’m a first time mother to be and I been to other doctors and hospitals 🏥 but this one I could say is one of the best they treat you with so much respect and try to help you as much as they can I’m very happy 😊 with this hospital also my doctor 👩‍⚕️ she’s the best always smiling and happy to see you no matter how her day is going and they are very fast 💨 I would recommend them to anyone having a baby you’ll be happy you did

Dr Vanni and his team gave me back my life. I am forever grateful. The last photo is of me standing straight after more than 13 years of Degenerative disc disease that caused debilitating pain and deformities. I gained more than four inches in height back, not to mention that the multiple surgeries improved so many other health issues.Truly a miracle.

I was well cared for in the Emergency Room. It was necessary for me, a 68 year old Air Force Veteran to walk across the street from the Miami VA Hospital to get timely Emergency Medical treatment. At the VA I sat, waited and became increasingly sick in their Emergency Room. I walked across the Street from the VA to the University of Miami Hospital and went through triage and was seen by a Doctor in under 10 minutes. I thank everyone for the Emergency medical care and compassion Staff afforded me. I would likely still be waiting in VA Medical Centers Emergency Room. Even my Service Dog was well treated by Staff. The VA told me, before even seeing an Emergency Room Doctor, that my Service Dog couldnt come in. Thank you for your Service!

The young staff are amazing! Somehow they created a home for me during my stay in the overflow oncology floor (8th). The teams of doctors were knowledgeable, caring and interested in giving my problem.

This review is solely based off one experience and unfortunate occurrence that has happened within the hospital of University Of Miami. I’m completely appalled by one of the nurses of the 7th floor. His name was Michael, and don’t care for the rest. Absolutely saddened and frustrated by the unprofessionalism that he has. To make a long story short, he completely took advantage of his position and belittled me with his tone of voice and “knowledge” of how the floor runs, mind you, he repeated himself serval times to me as the point was noted nor did I care after the third time of repeated words. For a dying cancer patient to be put on the back burner just to have assistance to use the restroom because she was not as ill as the rest, just because she can talk and move (for now), does not mean she is not as much of a priority as someone else. For her to be waiting 25-40 minutes as Michael claimed is the wait time for assistance if her nurse is with another patient is absolutely absurd and extremely unfair in her position. While the nurses twiddle their thumbs, and cut her off on each call she made for assistance, he decided to raise his voice and follow me through the hall to “educate” me on how the floor runs and this was better for him than finding a solution to the matter at hand. He is not entitled to talk to anyone the way he did no matter his place. For him to continue working there, I fear for the patients who have to deal with him. I believe he needs proper training on customer care and service all together. No matter how long you’ve gone to school, if you can not be professional at the end of the day, there is no place for you to be working in an environment where people are counting on you because they can not do it themselves. Other wise, the rest of the nurses within the floor were extremely understanding and had to apologize FOR him which is kind of embarrassing on his side to be completely honest. At the end of the day, the experience was short but ended with a bad taste in my mouth knowing my husbands grandmother is unfortunately one of the many who has to face this man if ever need be. I just hope no one else goes through what we did today.

Emergency room service is horrible . When pain is advised the shoulder shrug answer given with a “ oh well when we can we will check “ what does that mean ?What happened to patient care , Sympathy to the patient regardless the extreme . Treat those in front of you as if it’s your own family standing there .Every person dealing with patient care , starting with admissions should be forced to pass a patient care/ service class before being allowed to work for such a well known name of University of Miami .Today’s admission employee was very rude and careless .I will never unless a complete must will I come to be helped here again . If I had the choice this wouldn’t be it .

I Carlos Cardozo, in full use of my abilities, I want to make a public complaint to the University of Miami Hospital, since my mother is suffering from many health problems and her life is highly compromised. She had clearly received this when she had Medicaid and Medicare, all the exams that they could charge for the insurance that my mother had, therefore all of my mothers history is in that hospital and now that she does not have insurance, since under this administration she lost the medical insurance although she is fighting it at the moment so that it can be restored as soon as possible a doctor from the prestigious UM in a few words told my mother which i return and I repeat his medical history have it. My Mother is extremely committed to going to Jackson Hospital, of course because she does not have insurance at this time. Which would involve putting an application for financial aid at Jackson Hospital which we who have experience and know the bureaucratism of that hospital will not be quick. I can already go gathering for a coffin.Yo Carlos Cardozo, en pleno uso de mis capacidades quiero hacer una denuncia publica al Hospital de la Universidad de Miami, ya que mi madre esta padeciendo muchos inconvenientes de salud y su vida esta altamente comprometida. Ella a recibido claro esta cuando tenia Medicaid y Medicare todos los examenes que ellos pudieron cobrar al seguro que tenia mi madre por lo consiguiente todo el historial de mi madre se encuentran en ese hospital y ahora que ella no tiene seguro, ya que bajo esta administración ella perdio el seguro medico aunque lo esta peleando en este momento para que sea restituido a la brevedad posible un medico del la prestigiosa UM en pocas palabras le dijo a mi mama lo cual vuelvo y repito su historia medica la tienen ustedes y la salud de mi madre esta sumamente comprometida que se fuera al Jackson Hospital claro esta porque ella no tiene seguro en este momento. Lo cual implicaria meter una aplicacion de ayuda económica en el Jackson Hospital la cual los que tenemos experiencias y sabemos el burocratismo de ese hospital no será rápida. ya puedo ir reuniendo para un ataúd.

We recently visited a family member who was at this hospital. Facility is very clean and all the staff are nice. Food is not that bad also!

Not a terrible hospital but definitely has a lot of problems especially with organization and quality of care, they make a lot of mistakes and take a long time to communicate/get back to you, especially if you have pending results.And they do not hide their greed, they will do everything they can to milk you for as long as possible (you will notice this very early on if you just pay attention to what they say and do).When I tried to leave after being told 5 times that nothing serious is wrong with me (just a small and minor infection) but that they wanted me to stay for 1 more day, (for 4 days straight they said this) and then saying that actually I should stay for 3 days or more while having IV in me, they brought in the Nurse manager (this nurse manager was 1 of the most ignorant and meanest people I have seen in a hospital especially in a managerial position, he kept trying to push us into a corner with the other lady from patient experience) and someone from administration to bully me and basically beg me not to leave and stay for a while more. They even ended up telling me that the labs ended up finding a bad infection, even though they just told me that I have nothing a few hours ago!! So, when I told them that I was never told by anyone that my results showed something bad they just stayed quiet, they should say everything. And let me tell you, having Antibiotics put in you 24/7 for multiple days damages you more then you can imagine, I was always tired and weak.They already made thousands of dollars off me the past few days just from the room stay/IV meds/and 2 minor procedures that they said fixed the problem i had. These people are vultures. And whenever they say they will be back or when I ask for something it always takes 2-3 hours for anyone to show up.I asked for my new results that they said came back and they gave it to me hours later. Even most of the residents knew what was going on and hated dealing with the nurses and administrators who have everyone on a leash. Not everyone here is bad or only thinks about greed, but I will say a large percentage of the nurses/administrators and senior doctors fall into that category.It is sad that this is what medicine and patient care has become but it is the reality now.They ended up sending in a group of doctors and telling me that what I have is not that serious and that I can go home on oral antibiotics!!!! But only after I put my foot down and continue to say that I want to leave since the doctors already told me that I am fine.(Now keep in mind that this is my own personal experience and may not be the same as other patients but definitely a lot have experienced the same and worse.)(This is a repost, I originally posted this a year ago) To give an update, the amount that they are billing me is close to $100k usd for just 4 days of pretty much just IV.

I had three spinal surgeries ........ finest department of Neurosurgery in South Florida. Emergency room service leaves much to be desired. Better to make appointment with Physician in a specific department. As it relates to large mass not found in lung by this fabulous facility, there must be more to that story.

Staff are polite and doctors are good but every time I come here I am in the waiting room for over one hour and that is with an appointment. On my last visit I waited two hours. What is the point of giving appointments if you still have to sit for so long before being seen? Its the same at the Quest lab that UM uses for blood work, always a one hour minimum with an appointment. Ridiculous.

I work for the university and you would think that things would go smoothly, but nothing is easy at all. Here are the serious concerns I have: 1. It takes months to be able to make appointments with doctors of choice. 2. Few doctors read your blood work results and your medical history to address issues that arise, 3. It is an incredible task to get medications sorted out between Uhealth, the insurance, and the pharmacy, 4. The communication system is extraordinarily flawed, so you spend an inordinate amount of time trying to locate somebody who can help you (only for issues to not be resolved, 5. There is no patient relations online who can advocate for you when issues arise (their idea of resolving things is a message saying reach out to your doctor or specialist (you can call a number but no one ends up helping), 6. Their way of doing appointments stinks, 7. They dont allow you to just change doctors within the same specialization unless you write a letter to indicate why you want to change, 8. They bill you for using the UM facility even when you work for the institution, 9. They tell you which type of doctor they will make an appointment with even if you have told them that you have been with that type of specialist (e.g. neurology versus neuromuscular), 10. They treat you like cattle and they dont let you know when your doctor is out on leave or vacation (which is why you dont get through to them at times). I am leaving it at 10 reasons why I am extremely frustrated and unhappy about UHealth. I believe in accountability and UHealth is not one to adhere to that. People who have worked there (and left to find better jobs elsewhere) have validated all my complaints. UHealth has a long way to go before I can ever have anything positive to say. The bureaucracy is just hellish. I cannot say anything about the Cancer center or Bascom. I, thankfully, I have not had to go the first, and the second is fine. I give 1 star only because I have finally found 1 caring primary doctor. I hope others have a better experience than I have.

I have been here a couple of times and its been totally amazing. I can only say thank you and admire the doctors and every one person who runs this place to save lives on a daily basis, they are true heroes.

Identity Theft Alert to anyone who stays there!!! First I want to say that the care my wife received there was great but I can not leave a good review because immediately after she died someone used her personal information to change the mailing address with the DMV to an apartment in Miami and had a drivers license sent there. Only someone from the hospital had both the needed information as well as the knowledge of her death. They then started applying for credit. I am not saying you should not get treatment at UMH but you might want to use a credit monitoring service if you do.

This hospital has been an excellent experience. The availability of teams of physicians and specialists is one of the best features. Excellent ER. Level of care was outstanding. Like all facilities, there are negatives but theyre minimal.

We were in Miami from out of town when my mother started having a severe asthma attack. We were dropped off to the ER and she had to sit immediately just getting from the car to the desk. We stood there with no one at the desk for what felt like precious moments. I walked up to the security guard who after seeing her distress proceeded to locate someone to assist us. The tech asked her questions as if she was in any shape to expend the breath. I answered all for her. He went back to see if they could get her straight back. Again left alone to sit unassisted in the waiting area. This will happen a few more times until she grabs the arms of her chair before her eyes rolled to the back of her head and she slumps over. Only then did they kick in to some semblance of a gear. As they ran around like blind mice the doctor tried to give some feel of authority by calling out sporadic orders. The AC broke so the curtained off “room” was unreasonably chilled. She began to shake/chatter, I paged for a blanket and pillow to keep her up to breathe but able to lay back...they never came. The rest of our experience was just as terrible for the 14+ hours we were there. They only rays of competency came from a Nurse names Leslie, who despite having a bad day made us feel human and a pulmonary tech Andrew who spoke to us like we mattered. Thanks to them for making such as disastrous night a bearable morning. They need to be valued bc they are the only reason I didn’t give one star!

Spent 45 minutes with a GI doctor who barely asked me questions, did not even bother to let me explain my history and medical situation, and got slammed with almost $500 of bills. For 45 minutes. The Dr. recommended about 5 different diagnostic tests to rule out different things, all of which were completely unecessary. Can’t believe I am expected to pay bills for a basically nothing!!! AWFUL. And yes, I have insurance and this was In network.

Horrible Pulmonolgy Department !!! I mean terrible. They NEVER ANSWER THE PHONE OR RETURN VOICEMAILS. Very poor communication as well. When you finally get a hold of someone they put you on hold for 10 to 15 minutes. Now the ENT department is incredible! Im no longer taking my son here!

My mother recently had surgery at the UM hospital. I cannot express enough how wonderful our experience was at UM Hospital. From the surgeons, the recovery floor nurses---especially Danielle (12th floor), the parking office assistance, the front desk, the cafeteria and their staff. It is a top notch facility and HIGHLY recommend it! Thank you UM Hospital for taking the best care of my mother and treating us attentively, professionally, and respectfully!

Although there are some great doctors in the system, the system itself is completely dysfunctional, especially if youre linked to Jackson in any way for emergency treatment. Dont expect easy access to doctors or to have your questions answered. Too much going on there to feel like anyone truly cares about you as a patient.

Surgeon/surgery great! After care, I don’t have words for how horrendous the staff/ nurses/ assistants were. The experience from start to finish was a mess. A disorderly business from start to finish and I lived all over the courty. A few gems that work here but other than that most do as little as possible and give no information. It was pulling teeth to get anyone to talk.

If I could I would give this hospital a negative -10. Last yr in 2018 they miss diagnosed me with ectopic pregnancy gave me methotrexate 4 times. To only be sent Jackson hospital by one of the ER doctors because it was not ectopic at all. Then I had to have a D&c performed. Which was heartbreaking.I regret going to this hospital so much. I had the worst 4 months of my life due to the negligence on their behalf. Please stay away from them.

When trying to get my money back from my surgery that I was not permitted to get without paying I have been given the run around for one month. This payment processing and billing is a nightmare I would not recommend paying for your surgery

Morning staff always on cell phone u ask them something they look at you like you bothering them. Tv in room not working they told they call someone that 5 hours ago no one never came. Afternoon staff Rose Lauren RN is excellent and coworker.

If your family member is brought to this hospital, be prepared to practically have to Be their doctor. You have to actively Advocate for your family member to make sure they are treated. The medical personnel has almost no bedside manner.

I was scheduled for a 48 hour monitoring procedure but because of the hospitals ineptness I stayed longer by a few hours and they billed me for an entire day. I asked for the account to be reviewed and even though it clearly shows charges for and extra day, They insist that the charges are correct.After speaking to several employees and spending too much time dealing with this I gave up and paid the bill.NEVER GO THERE AGAIN!!!

Thanks UMH You save my life. Excellent my surgeons,They were very professional,gentleman and very nice with me.Thanks again.Only one black nurse was very rude with me.

This was the worst ER experience I have ever had. I was told my blood pressure of 183/60 was perfect. I had MSR and the ER Dr told me to see a dermatologist on Monday. This was Saturday night. The delayed treatment made me much sicker and I will be speaking to my insurance carrier as soon as Im able. I was under the impression that this was part of U of M which Ive always respected. They should close this dump down.

POSITIVES and NEGATIVES: I have been a patient under the pediatrics department (which is excellent) there and have visited the ER for a few minor issues. Over all, the doctors are knowledgeable, the hospital is clean, and the staff seems friendlyNEGATIVES: My issue was with the administrators. At least in my case it was often difficult to get even the simplest of forms (such as immunization records) and the secretaries bungled the scheduling. Also, the hospital often overbooks its OR. Doctors themselves would complain that they usually try to get surgery done as early as possible as the OR rarely runs on time and the hospital refuses to staff another or hire more people for the current ones in use.

This it the best place to get medical care, its very clean and the staff is courteous. In and out

We are here with my mother for 3 hr and we are waiting for the results for 2 hr ... We ask the doctor if he has any new news, and he did not answer on a good way... If they dont like there job he should change for another tipe of work ... Its impossible that a CT scam and XR are not ready after 2 hr ...

Absolutely incredible people - surgeon that removed my Moms brain tumor (Dr Komotar) is a genius and very personable. The ICU nurses are amazing! We are so thankful!

Everything at Uhealth is designed to waste your time and be one sided. They like a casino - house always wins!

Had a scare with a family member that we couldn’t find. When I called the emergency room looking for them the staff LAUGHED AND MIMICKED ME. I’ve never felt so disrespected by a hospital in my life. I called Human Resources and they never followed up. Worst hospital experience by far.

Outrageous charges for a laryngologist visit that I never requested, nor needed, when going to UHealth for a VOICE THERAPY session. UHealth will rob you blind claiming that they are a hospital, even if you never actually use the hospitals facility. Its outrageous what these people will get away with. They billed my insurance company nearly $4k for a 5-min laryngoscopy, of which I had to pay over $1,200.

Horrible staff doctors are never around in the er and nurses are rude. Me and my pregnant wife went there hoping to check her high blood pressure only to be left alone and told we will have to be there for 24 hrs I don’t have time to wait especially when it comes to the health of my baby and wife. It’s only when we got in they’re faces to demand help that we saw nothing was gonna be done we left without singing papers either if that right or wrong I don’t care at all we went to Hialeah hospital the it’s way better there if your pregnant don’t waste your time at UM you could seriously be putting the life of your baby at risk.