Terrible scheduling practices. Scheduled with wrong times, in wrong order, did not get insurance approval before scheduling so they had to cancel last minute. This has cost me $200 in work time due to having to get a sub and take the day off.

OMG! It is so unbelievable to find EXCEPTIONAL people in healthcare, but I found two in the same office. I went to Banner imaging at 6424 Southern, Mesa, AZ for a CT. Never having had a CT before, I had no idea what to expect. Both Bernice, who took blood, started my IV, and briefed me on the procedure, and Tabitha, who put me in the machine, explained everything, and assurred me that she was right there if I needed her... both ladies were fun, friendly, personable, informative, reassuring, HUMAN and professional. I left feeling like I had been to Disneyland with my best friends and wanted to do it again. I got so use to people who just go through the motions, who make it clear you are just one of hundreds they see each day, who act robotic. What a refreshing and unexpected treasure I encountered at Banner on Southern. WAY TO GO BERNICE AND TABITHA. Thank you so much.

Very rude and impatient staff. From front desk to staff taking me to the back room. The only friendly person was the MRI tech. I thought the Ultrasound tech was rude as well. She didnt allow me to use bathroom . I just went not like I can hold it for 30 mins. I have over active bladder especially when Im nervous. I used 4 different bathrooms at this building. All bathrooms had NO toilet paper NO toilet seat covers. I complained but no one cares. Im so glad Im out of there. I hope I dont have to return to this

My wife went in for a CT of her stomach. They gave her IV contrast even though she tried to tell them it was supposed to be with oral contrast. They called her 2 hours later and said they had done the wrong CT, and that she needed to make another appointment and do it again with oral contrast, which she did. The day before her doctors appointment to find out the results of the CT she went to the ER for severe stomach pain. They could not find the oral contrast CT results, only 2 copies of the wrong CT. Banner Imaging did 2 CTs and still didnt get the correct test results. So, she had to do yet another CT in the ER. Im sure the insurance company will be really pleased when they get the bill for 3 CTs.

I woke up this morning with some labor problems. Im in my first trimester and it really scared me. I got a appointment for an ultra sound at this location. A couple hours before my appointment I got a call saying they needed to switch me to a later appointment. I showed up and they said my appointment was the previous one and that I couldn’t be seen. Today has been pretty hard and I just left and had a little breakdown. I wish they were better at comunicating, and I wish my experience was better.

5.19.21 The front desk is terrible. They treat the customers very badly. They had an attitude with me and also with several other customers. I am several years younger than most of the people coming in. Can you please train the front desk staff to treat people customers with 100% respect. We all come in with some type of ailment and these people should be showing more compassion and caring than having an attitude. This is very disturbing to watch the front desk treat people like this. I have a 4 degree in management I would have this resolved ASAP.

All the staff at the front desk are super rude to every patient that walks in the door. I sat here watching a handful of older people get treated as if they weren’t human. It was very sad to watch these older people get treated with such disrespect. We will never use this location again.Finally get called back after waiting an hour and 15 mins. To just be told to change into a gown and someone will be with us. Sat there for 25 while everyone after us was helped and taken and had changed and left.Going on 2 hours here now for an MRI that I knew of to also now an X-ray that I wasn’t aware of.Staff here in the back is also extremely rude and short with you if you have questions. NEVER AGAIN WITH THIS PLACE.

The quickest easiest CT scan Ive ever had. Staff is excellent!

I am so incredibly appreciative at how efficient this place was! I was in and out very quickly. The staff was very friendly. I didnt disclose to the technologist, Keegan, that I myself am a technologist but I can speak to her doing a job well done.

My doctor’s office sent over my Order for an MRI on 12/01/2020. I called a couple days later and Banner said they didn’t have it yet and would call me when they got the order. I waited until the 8th and called again. They said they still didn’t have it but if I had it they could schedule me. They scheduled me for their next available appointment on the 17th and said to bring the order. I showed up on the 17th and after waiting for 30 minutes was called up only to tell me my insurance hadn’t approved the MRI yet. They said they called the number they had for me the day before to let me know but the number wasn’t good. I haven’t had that number for 15 years and it was not the number on the order or the number my doctor has. I’m still in pain, need the MRI and missed work for nothing. I can’t believe they didn’t bother to call the number on the order or get the number from my doctor to let me know. I also have good insurance and have no idea how they couldn’t get the MRI approved after two weeks of waiting.

I had a wonderful experience twice now at this facility. Theyre super accommodating and always very friendly. Helps that its close to home as well.

Very nice front office staff. Very professional and friendly, helpful staff.

Sherrill refused to reschedule my appointment that I could make on time, because I couldnt make it early, and I had to reschedule for the next week after I had already fasted.

Had an MRI back in April and everything was excellent. This review is a praise for the person that I just scheduled another MRI. Her name is Fran in scheduling and she is fantastic. What a treat to deal with someone like this. Makes you feel like your the most important person of the day.

Friendly staff, horrible scheduling experience. Im on my second reschedule, hopefully I can actually get in this time. This would have been a better experience if you would open up some more offices, that way on a reschedule it doesnt have to be in two weeks. Automated reminder calls or taking down my email to send me reminders could help. Anything that better equips me to get to my appointment on time. All this would also help by not inconveniencing your employees when I need to cancel my appointment and reschedule. Hoping I can update my review since it looks like everybody else has had a good experience here.

I have been here many times. Easy scheduling, quick, professional and never had a problem. Thank you

We arrive mid morning, with no appointment, Drs request in hand. Reception was quick and pleasant. Two or three patients were called and then my wife. She was walked into lab at comfortable hand walker speed. Attendant was helpful in assisting patient with proper positions. The process required about 30 minutes. Was pleased that Doctor had the information by 11:30 the fallowing day.

Crystal, who did my MRI, was absolutely amazing! I went into that room with anxiety and questions. (Completely overreacting). And Crystal calmed me and talked to me like we had known one another for ever. She completely put my mind at ease and I did that exam without any anxiety.

Had a good experience at this facility. The front office staff was very pleasant and helpful. I had very little wait time, which is unusual in some of these businesses. The CAT scan technician was friendly and personable. The building was clean and the parking was plentiful. I will definitely use this particular office again.

EVDI, East Mesa. Not called back for procedure until an hour after my appointment time. Everyone was friendly & courteous except Shirl at the reception desk. She was not courteous and not pleasant UNTIL I asked her what her name was then she was all cheery & friendly. She said her name was “Shirl”. This was an MRI of the brain and I couldn’t believe the pounding & noise! I would have appreciated it if someone had prepared me for that!

A big high five to Ashley in scheduling who went the extra mile by calling my doctors office asking them to add a scan my doctor suggested I have. She waited on hold with their office for 20 minutes while she was transferred twice. Please don’t expect the scheduling team to offer this service. My story is a complicated one. Ashley has that sixth sense understanding what needed to be done. The day of the procedure I was greeted on time by a lovely technician (wish I remembered her name) who was kind and caring. I would recommend the Broadway in Mesa location to anyone out there.

I have had gone to EVDI, 6424 E Broadway Road, Mesa AZ for many years. I have never had a bad experience. The receptionists are professional, friendly, and helpful. Ive never waited an unreasonable time to be taken back for my tests. The Technicians are friendly, and answer any questions I may have. The test results are sent to my doctor within 2-3 days. Thank you EVDI for taking such good care of me over the years!

Excellent service, awesome personnel and I thank you 😊

I waited in pain three weeks for my appointment for an ultrasound and when I thought I arrived to the location by GPS I couldnt find it, I called the front desk and talked to Phyllis and gave me directions, and yet still couldnt find it. I then asked two nurses walking around and they pointed me in the direction and I still could not find it. I finally get there after a half hour of driving around, I checked in 10 minutes past my appointment time sat and waited. Phyllis called me up to the desk and told me the technician had cancelled my appointment because I wasnt there 20 minutes before my appointment time, which also was not communicated to me when I made the appointment. I asked why she didnt let the technician know that I was running late because I was trying to find the place while I was on the phone with her and she said there was nothing I could do about it then directed me to reschedule my appointment on Monday when the scheduling line is open. Then as Im leaving she makes the comment of at least you know where our building is for next time. I tried calling the Banner customer care phone line to make a complaint, and again I have to wait until Monday to call. I am extremely furious with this medical company I should not have to wait three weeks for crucial testing nor should the snotty comment or the lack of communication have happened. I have had issues with banner before and I will be sure to look else where for my health needs. I have had many incidents with this company before but this situation has stopped the cake. If I could give 0 stars I would.

VERY nice Staff. Easy going, friendly, cooperative, informative atmosphere.VERY efficient handling. Minimal wait times. Operation, personnel and facility were all well-prepared for planned procedure and executed competently.Really nice people doing really nice work.

It was my first time at the Mesa location. I was very nervous about the test and somewhat anxious, but tech Lex had such a wonderful sense of humor, I managed to calm down and relax for the entire duration of my test. Also, Phyllis at the front desk gave me a warm welcome and was very courteous. Thank you all at EVDI for your awesomeness!! Keep up the great work!

Best experience with an imaging center since Ive been in Arizona! My technician Barbara was one of the kindest people Ive ever encountered. I will request all further imaging services be at EVDI.

My first experience with EVDI was unexpectedly fast and easy even as a walk in. The staff was very nice and helpful. They truly seemed to care and they were very busy. What a wonderful surprise for an unwanted experience. I will use them again if needed and tell everyone how great they are in their field. Thank you, EVDI.

Check in was easy both at reception and registration. Both ladies were very easy to talk with and very professional. Wait was minimal. When called to back area for x-ray the staff were really friendly but also showed concern for why you were there. A very positive experience.

I took my grandpa here for his MRI.The staff were really friendly.They committed to their apportionments which was great also.We had a 11:10 am appointment and got there around 11:05 am. We got in within a couple of minutes.I guess the other people waiting there did not have an appointment since we got in before them even though they got there before us.We had to wait 10 minutes because they were behind, but that didnt made me mad since they were friendly and the environment was positive.Thats my review of this place, I did this on my own. They did not influence me on writing this review.

I had two great experiences receiving health care at EVDI recently. The first was for my mammogram. Staff was so friendly, efficient & thorough. Next, I had X-rays & they were equally as compassionate and effective. Ill always choose EVDI for my imaging needs. Thank you!

Very clean, professional, on time,! It was nice to be able to go in and not have to wait for a very long time. The check and gals were efficient, friendly, knowledgeable . And the technician did a great job made me feel very comfortable, I was able to bring my husband back with me so I wasnt alone. That was nice that was very comforting. Will definitely go back thank you again to all of you for making my experience a positive one.

Absolutely THE WORST customer service EVER!Long On hold times. The phone system and people running it are horrible! PetScan scheduled 3 days ago. They left a message yesterday afternoon to confirm appointment. My husband called them back and was on hold for about 25 minutes then decide to finally hang up.When we left for our appointment this morning we tried calling them once again, driving from Phoenix all the way out to East Mesa and being on hold the entire drive. Over 20 minutes on hold again.Finally someone picks up. ( Sidenote, she shouldn’t be discussing how little staffed you guys are as an excuse to lack of communication skills)She Informs us that his appointment has been canceled without any notice! .Because of the severity of needing this pet scan, we then offered to pay cash.She denies us and let us know that we cannot do the scan today no matter what.I think this is literally the second review I’ve ever stop to write.I can’t believe how disgusted I am having to rely on people like this for my husband‘s life.And it is a life and death situation we are getting pet scans done and your husband is battling stage four cancer and it has just spread to your brain.This is the part of the medical world is beyond unethical and disgusting. I can’t use the word disgusting enough describing our experience.If you know that you are facing or possibly facing life changing decisions based on scans, go anywhere else. The last thing you wanna do is put your life in someone’s hands who tells you that the reason the communication is wrong is because they are short staffed.

EVDI at Broadway and Power in Mesa has streamlined the check-in process so that it only requires a quick review, 3 signatures and you’re done. After that everyone in x-ray was extremely kind (as I was in a lot of pain) and went through the process in a thoughtful yet thorough way. Thank you for updating your check-in and maintaining your superior care.

Just left there from having an ultrasound and wanted to take a moment to compliment the staff and the lady that performed my ultrasound named Jolene. She was very good, nice and helpful! Now I will know to start hydrating the day before for future ultrasounds!Nice that this office does this on Saturdays...BIG PLUS!

My fist experience at EVDI in December of 2016 was one of compassion from start to finish.My second visit was a bit different. The redhead at the front desk was not compassionate, or friendly. Maybe she was just having a bad day. Lets hope so. I try to give everyone the grace I would want. The other gals that I encountered though were great. Even though the machine had to reset, slowing down the process, and I was in pain, they were very professional, friendly, and efficient. I would recommend EVDI. If it werent for the lady at the front desk, Id give it a 5. Customer service is big deal though. I give it 4 stars.

Very pleasant staff. Able to handle a large amount of patients in a short amount of time. Check in procedure also very smooth and efficient. I very much enjoyed my experience there.

They were on time, I didnt have a long wait.. The woman before me was having a hard time and the staff seemed very considerate and helped her to calm down... They made sure I was comfortable and let me know everything that was going on... Very happy with my visit..

Very nice clean place. They were very speedy too. Not the nicest people until I asked how they were. Not my job to make their day better, so I guess be nice to them and they might be nice back. Thats the only reason for losing a star.

It was very good. I was bypassed on the sign in sheet by people that came in after me, but they all had appointments.When I asked a lady at the registration desk, she immediately helped me.Nurse that took me into the back was nice and the X-ray tech handled her duties quite well

Very friendly, nice clean facility. Great experienceBeen going there for 6 yrs.

Quick, easy. Only drawback was they couldnt find my veins cause they rolled and had to jab me multiple times. But other than that, super nice people

I had a bunch of scans I had to do in one day and it was quick and painless. I have to thank the staff, especially Hannah. She was great, kind, and professional.I don’t plan on getting anymore MRIs, but if I had to, I would definitely go back to this location. Thanks again!

EVDI employees are awesome! Always greeted with a smile and very efficient at the front desk! The techs for MRIs, scans....it doesnt matter, they ease your mind and are very knowledgeable! Thanks EVDI!! Special thanks to nuclear medicine tech Barbara she is caring and calms the nerves!

Awesome experience!! Starting with Lilly at the front desk my check in was fast and professional. Tech Tyler explained why I would be getting a IV and that was painless he was caring and professional. Tech Oscar also explained the procedure, what to expect and how long it would take he made me feel comfortable and checked on me often. Its my opinion all 3 Tech are a credit to their profession and a asset to EVDI.

Yesterday afternoon I had an MRI at EVDI Imaging.Even though it was an MRI of my foot, I was still very nervous. However, the friendly, efficient and knowledgeable staff put me right at ease. The technician that performed my MRI was very congenial and always concerned about my well-being. I highly recommend EVDI Imaging.

The girl putting in my IV had very little experience. I asked for someone experienced. After my vein collapsed, she tried to force the saline solution to go in. And kept pushing it in as she watched my hand swell and bruise. I finally had to tell her to stop. Then I told her to find someone with experience to put in my IV. The CT scan tech did a great job. Employees need to listen when told you have problem veins and need an experienced tech to work on you. A week and a half later, my hand is still black and extremely painful. This was totally unacceptable and unnecessary for me to go through this kind of pain and abuse.

Went in for an ultrasound test. The procedure was quite fast. Wait times were not too long. The staff were all friendly and hospitable. I would definitely go back for any future imaging needs.

I had to use EVDI two times, within a week, for Imaging regarding my kidney stones. One visit was with a scheduled appointment and one visit was with no appointment. Both times I was processed quickly, efficiently, and in a friendly manner. The staff members that I dealt with were exceptional. The wait times were not unreasonable and everything went smoothly. I was uncomfortable and in some pain so I was irritable and impatient just being there; but I never once felt like I was being ignored or rushed like a number through the system. EVDI is a definite RECOMMEND in my book!

My visit was very pleasant. The lady who preformed my test was very caring, professional and put me completely at ease. She even explained what she was doing and should that she care if I was at ease. She is an asset to your company.

Today due to transportation problems I arrived 3 hours early. Instead of making me wait, they worked me in and I was done hours before my appointment time. As I was in excruciating pain, I appreciated it immensely. Staff was courteous and pleasant to deal with . Both days I got excellent service down to IV insertion. I highly recommend the facility.

This place is great . my first mri and it was great . i came in and staff helped me check in. Waited maybe 5 mins and was headed back. The nurse was helpful with my questions and caring about my injury. She then walked me back to the mri waiting room. And literally 10 second s the tech came and got me in the room. He went over what we were doing and it was a peaceful 15 min . i would totally recommend this location

Excellent professional service! Excellent kind and knowledge staff! I highly recommend EVDI for all imaging needs & services! Thank You for a very pleasant service! The staff is awesome! Thanks again!

It was quick snd easy to schedule my procedure plus they were able to give me back to back appointments on 2 unrelated tests. When i arrived, the staff was warm, courteous and efficient. I left feeling like that was one of the best experiences I have had.

Quick, in and out! They have a sign posted saying If you have been waiting longer than 20 min please come to front desk. I have been multiple times and every time it has been quick and friendly service!

Had a scan done there with Barbara, and it was just about the best time Ive had all week. It was a 2 hour process and just flew by. Just a wonderful experience!

Im very familiar with this place. As a walk in you wait, even if your order says STAT. But they do a good job with the testing. The last time I went the x-ray person was not very friendly nor was she particularly helpful.

The X-ray Machine Operator was very nice,professional,and had a wonderful personality. She made me feel completely comfortable even while drinking the barium. She explained how the whole process worked and even showed me the x-rays each time.

For walk in the service was good. Check in was straight forward with the admin & computer doing most of the work, I print badly l.Tech was efficient. Wait tolerable.Dave

Scheduling an evening appointment was very helpful. All three staff members who took care of me were intelligent, polite, and professional. I could not have asked for better treatment

Efficient, friendly staff. They explain procedures, & put the patient at ease. Address es concerns of the patient. I have never had to wait long for an appointment & they maintain their schedule.

I was very impressed with the three EDVI staff members I was in contact with. They all made me feel comfortable and valued, even though my appointment was late into the evening. All three seemed happy to help and were very kind.

Front lady nice and personable. Lady that took me back and did paperwork, IV very kind and soft spoken. X-ray tech nice, efficient.

I called up to get an appt. Was seen early afternoon for a CT scan. I was in and out quickly. Wow I was done in 15 minutes. Everyone was very friendly and took care of my needs with a beautiful smile. Thanks!!

Very enjoyable visit. Staff is personable, professional, efficient. Everything went very smoothly. Even being in an MRI tube for half an hour was much more pleasant due to the personalities of the crew!

The staff working with you ar EVDI are always kind and make a special effort to make you very comfortable. Almost like family..or maybe better than family. Lol Thank you for your kindness!

I asked the nurse if my dad could come back with me and she said no, I explained to the nurse that I was a fainter, and she said she wouldnt let me faint. I also explained to the nurse that I fainted 15 times in the last two days... after my IV I was left alone in a chair in a hallway where I fainted, alone. The nurse who left me never apologized or came to check on me. The worst experience I have ever had at any medical facility. They are lucky I did not hit my head when I fainted. So many things could have gone wrong. Nurses here are too worried about their ego to listen to their patients. I woke up on the floor in the hallway. Horrible, scary, traumatic experience. 0/5 stars. Worst experience I have ever had, anywhere.

I had am appointment to check in at 630. They let me in and told me to sign in. Everything went great. Everyone was very pleasant. No waiting.

She was my technician 12 years ago..and most cuurently...last week. She is caring, gentle, understanding, takes the time to listen and relate. Barbara, the Nuclear Medicine Tech at EVDI Power and Broadway. I feel safe when I am in her care. God bless her.

The experience I had was GREAT! Everyone was very professional so very different then a place I had to go to in Tempe this past summer.Great job 😀

Nice people. Efficient. Usually its not fun to have to do a procedure. It helps when the people youre dealing with are nice and friendly.

I was requested to get a chest x-ray by my pulminologist and was not having a lot of luck finding a place that would accept my coverage. Then I was referred to EVDI and everything came together. My coverage was accepted and the staff was warm, courteous and professional. If any further x-rays are required Im glad I found a place as comfortable as EVDI.

Very quick and efficient. Everyone I came in contact with was very nice. Would highly recommend their services and go there again if I needed to.

I had a good experience. I didn’t have an appointment because of having X-ray. But I was there for one hour which I thought was good.Technicians and front desk staff were courteous and helpful.

Had a CT Scan done this week the staff are so kind visit with you & you feel like a cared for friend not just a patient in their day.

I was very impressed by how quickly I got in and out with my procedure. The staff was very friendly and polite.

Appointment on time, regardless of the length of time waiting for check in. I had am appointment. I was in and out very quickly. Making an appointment was the key.The process of making an appointment also easy.

Everyone at the two locations if EVDI have been caring, professional and understanding of me and my health situation. Everyone just put me at ease from check-in to leaving. Definitely recommend!!

Quick and friendly check in..only waited about 5 minutes before having a x-ray. Tech was nice and quick but understanding my limits to move quickly due to pain. I go to EVDI for any radiology need.

Got to Evdi at Broadway about 10 minutes before it opened. Was allowed in and quickly signed in. Got my x-rays done quickly. Staff was courteous, efficient and professional.

Everyone and everything associated with my appointment was first-class. On-time, efficient, and kind. Thank you!

Terrible people at the desk who take your info. The people in the back are very nice. It was 80 degrees in the waiting room and the girl at the front desk would not let me stand In the lobby where it wasn’t so hot to wait to be called. She told me I must have a fever that she was freezing. The temperature in the waiting room should not be determined by the staff at the front desk only.

They were very organized ,even though it was busy, I was in and out quickly. The staff were friendly and helpful. I would recommend them over the last place do to all of the above and more.

Very friendly and relaxing experience. No fear of what to do. Explain everything step by step. Very accommodating. Rosanna Ramos daughter wrote this basedon moms comments.

Wonderful experience! Super nice staff. Made me very comfortable and right at home. Would definitely recommend them!

I was helped by 3 different women. The Secretary, the woman who took me back and finally the x-ray tech. Every one of them were very polite and helpful.

I was greeted by a very courteous receptionist. Everyone was very nice and explained everything as we went along. Highly recommend this place.

The lady that checked me in also took extra step to check me in for my mammogram which was to take place at another EVDI Lication. This expedited things for me. The tech at this location was very friendly and considerate. I would come here for future tests.

I had a chest X-ray there yesterday morning. It was a very pleasant experience. All the people there were really nice and helpful. I highly recommend EVDI.

Everyone is so great they treat all patients with respect and really made my visit very pleasurable. I highly recommend them.

I was treated very kindly by everyone. Everything went very well and I was out of there in good time. I used to go there quite a bit when I lived in that area.

Wow! Great customer service! It was a Saturday afternoon ... not a time I would expect a medical office to be open. Pleasant greeting, waited, maybe two minutes after checking in, efficient, professional ... out the door in 40 minutes! Thanks!

Incredible service. Signed in and was done in 10 minutes. Most efficient service Ive seen.

Excellent staff. Patient and kind to everyone.

I did not have an appointment for a hand X-ray. I walked in, registered and was completely done with my X-ray in less than 20 minutes. Great service

Every single employee that I had interactions with yesterday, including scheduling over the phone, was pleasant and professional. They seems to enjoy their jobs.

Great staff. Really friendly.professional. felt confident they could help. Thank you

The staff was friendly and helpful. They kept me advised of what was happening every step of the way. They were efficient and called me back on time.

The employees were wonderful. They were very concerned with everyone and made sure you were okay.Its to your advantage to have an appointment.Their is a substantial wait for walk-ins.

This staff at this location was wonderful!! They were was very nice and caring as well as on time. The wait was minimal. Thank you! :-)