If I could I would give 10 stars. The care you get here is fantastic! I’ve been here twice before and they really care about you. You’re not just a number here. The food here is pretty good here too! I really like Binika she’s fantastic , she really tries hard.Corey and Larry from therapy go the extra mile to make sure I can handle the outside world!

My mother was at this nursing home. They took good care of her up until her passing. They made sure she was comfortable and safe. They helped me out a lot with stuff. There was a lot of paperwork and information that I had a hard time understanding some of it but the people who worked there made sure to explain everything to me so I didnt have to worry about anything but my mom. The staff there is really nice and friendly. I really appreciate all their help especially during a difficult time.

My friend went here and whenever I was in town I would visit him. Nice place. The woman at the front desk was very nice and helpful to me every time I went to visit him. I only had one issue when I was there looking after my friend and they handled it immediately. I have known my friend for years ever since I was little. He like family to me so Im glad he went here and not to some nursing home that dont care!

Manor Care has obviously really improved since some of the old reviews. The place is very clean and secure. It is also very comfortable in the hot weather. The therapy staff is really knowledgeable and worked well with my wife. I am really impressed with the evening weekday nurse. She even paid for the transit to dialysis out of her own pocket. She is very proactive and calls me up with numerous status reports. They are organized and had vitals at their finger tips. They work with my wife on an almost hourly basis. What a refreshing difference.

My dad has been in there for close to 2 months recovering from a stroke. They went above and beyond helping us. He was at another nursing home before manor care making no progress, if anything, declining. Manor care rehabilitated him In weeks to getting him to learn to walk again with a walker. The staff is super helpful, and always answer any questions we have! They did way more than the typical nursing home would do. They helped us with all the steps to get him housing, medical assistance and so fourth!

I was recently a patient at this facility for around a month total. I cannot begin to express how much the staff genuinely cares for their patients physical and mental well being. My path is very much undetermined at this time, but they listened to every symptom and met every need while I was here. I had such a positive experience that I hope to recover and spend time volunteering and helping out the staff in the future. I highly recommend giving them the responsibility of caring for your loved ones as they live out their years or recover and come home to be with family. Job well done!

I had but a application in for the laundry room and never got called.I work there before and really enjoy the ladies that I work with. And I would be willing to work every other weekend and every other holiday I just guess they just pick and choose who they want to work there

My wife was recently at Manorcare a few months back. My wife had such a great experience there. Their team made sure my wife was safe to go home and got her everything she needed. Were very blessed that we ended up picking this nursing home. 5/5 stars.

My cousin was here and was very well taken care of. Im a nurse so I know how demanding the work is. Shes back at home doing great! I mostly dont take the time to review stuff but I just had to. Id recommend Manorcare to anybody.

I have my son in Manor Care due to a motorcycle accident. It is convenient for me so I can spend more time with him. My son has gotten excellent care. He is not able to walk at the moment. He has no feeling in his right arm. I ask him everyday how his day has gone since I have read all the bad reviews. My son says his nurses take good care of him. He gets his medicine on a timely manner. The food is great and when he doesnt like something they provide him with something he likes. His room is cleaned daily. Two days after being there, I saw my son standing up for two minutes which is a big deal to me. He is able to get into a wheelchair. Im very thankful for the wonderful staff he has been in contact with. Very few people take the time to put a good review in, but will quickly take the time to put a bad one. For this reason I wanted to share my experience.

Ive been waiting for my dad to be transferred to another facility before leaving this review. He spent 2 weeks at Manorcare and it was nothing but headaches, unreturned calls and I guess neglect. Luckily for me I kept records of dates and times that things occurred. Bear with me this is gonna be a long one. He was admitted 8-6-2020 around 7 pm at night. It had to be a late admission because he gets dialysis and his dialysis wasnt over until 630 pm that night. When I brought him there they pretty much whisked him away and left me standing outside (which I totally get because of covid that I couldnt go to his room). They didnt give me any information, they just took him. So I rang the bell to talk to someone and I talked to his caseworker to make sure they had a ride setup for him through red rose for his dialysis treatment the next day. Shanell, his caseworker said she would email them right away. Friday 8-7, I called at 8 a.m. to make sure his ride was setup (missing dialysis is not an option). The nurse I spoke to didnt know and said she would find out and call me back. At 11 a.m. (dialysis starts at 12) I still didnt hear back from them. So I called and they put Shanell on the phone. She apologized and said his ride was not setup. I was at work in Mount Joy and had to leave work to bring him to his treatment. And I also had to go back down when his treatment was over to bring him back to manorcare. He was given a 24 hour urinalysis at dialysis to bring back to manorcare and have completed for return to his dialysis. Monday 8-10 was his next treatment and they didnt send the urinalysis back with him like they were supposed to. Thursday 8-13 they didnt have him ready in time for the red rose van to pick him up and he missed his ride. I was at work and NOBODY from manorcare reached out to me and told me that he missed his ride. So they decided to just let him miss dialysis that day. Of course when I found out I called and raised hell with anybody that picked up the phone. I was beyond furious, as I had every right to be. They blamed it on red rose. But in my eyes it is there fault. He was under their care and he was their responsibility. They setup a dialysis treatment on Saturday 8-15 at a different location and dialysis gave him ANOTHER 24 hour urinalysis since they never received the first one back. His next dialysis was Monday 8-17 and once again they didnt send the urinalysis with him (surprise surprise). I was told they were having a care meeting about him on Tuesday 8-18 and that they would call me so I could listen in (I couldnt be there because of covid). Of course they never called me. When I finally got ahold of someone they said I gave them the wrong number (I know my number its been the same for probably about 10 years). Finally I got him transferred to a different facility on 8-28. He was at Manorcare for 2 weeks and never even received a shower. When he was transferred I was going through papers that were packed up with his stuff. And I found a paper saying what his insurance information was. They only had his medicare listed. He has a secondary insurance also. I left 4 messages with the business department over the last week and still have not received a phone call back. Today I received a $300 bill from them. I will not be paying it and I will not be calling and leaving messages for anybody there anymore. I have tried an ample amount of times to get them the correct information and Im not going to keep trying to chase them down if they cant bother to return a phone call. And dont try to call the care number. I did that the day they missed his dialysis and was told the director would call me back and of course they never did. Please dont put a loved one in this facility, it is horrible. I already called your care line the day my dad missed dialysis and was told the director of the facility would call me back. Surprise, surprise no phone call was received.

Manor Care Lancaster is not responsive. The!-admissions department does not return phone calls. I wouldn’t send my loved one here!

ManorDOESNTcare is more like it. The yelling and noise from the staff and 3:30am DAILY dump truck is a disturbance to the residents AND neighboring community. Police are involved and investigating thankfully. My mother in law is disturbed daily from this. Need to move her out ASAP!! How do they get away with this? Having peace and quiet is the most minimal care, they can’t even seem to manage that.

My mother in laws was in this Nursing Home. They took good care of her up until her passing, the staff genuinely cares for their patients, Mr. Caverly was very helpful. Thank you so much for everything you guys are doing.

My mother was sent here from the Philadelphia Hospital. We arrived at 7pm with my her, we asked for a wheelchair and the employees grumbled that we didn’t bring our own. It took them 15 minutes to find a wheelchair so we could get her out of the car. We told them she didn’t have dinner yet nor her evening medicine. First they told us their kitchen was closed and that they could only offer her a peanut butter and jelly sandwich, so we had to run to Giant to find some dinner for her. Second they told us her medicine comes from Pittsburgh and that it would arrive the next day. Her room smelled bad and it had ants all over the floor, there were even a few in her bed. Some of our family stayed late that night and other family members arrived early the next morning because we were afraid to leave her there alone overnight. At 7am the next morning I was on the phone with her insurance company, the hospital, and other facilities. By 10am I was out touring other facilities and found one with a rating of 4.6 out of 5 stars. We had her moved shortly after lunchtime. Thankfully she spent less then 24 hours in ManorCare.

If I could give this place a zero, I would. I had my Mom in here thinking it would be convenient for me to visit often since I live 2 blocks away. Lets just say, living close was the best thing because it allowed me the opportunity to get to my Mom quickly and get her out of there. I received a call from her one day and she told me she had been sick and couldnt lift her head because she was so weak. She told me she had been vomiting for days and nothing was done. I immediately went down and walked into her room, took one look at her, and knew she was in need of medical attention. The nurse looked at me and said the only reason my mother was sick was because she had herself all worked up. I turned away from her and called the ambulance to which she told me I had to clear that through the supervisor. I told her I didnt need to clear anything with anyone when it came to the well being of my mother. I had my brother pack up her clothes and the ambulance crew arrived and got her to LGH in time. The doctor said she was septic and they wasted no time in getting her into the ICU. He told me, if she would have remained under their care, she would have died in a matter of days. I couldnt believe what I had heard from the doctor and I was so angry. When my mother was able to be discharged weeks later, I sent her to Susquehanna Nursing and Rehab in Columbia where they took excellent care of her for 5 months until she was ready to come home. Manor Care is the worst place and I feel bad for the residents that are still there. I called but received no response back but I did notify the state and they said they will be keeping a close eye on this place. I wouldnt let this place care for a hamster.

I just wanted to thank everyone at manor care in Lancaster when I arrived on October 16th I was unable to walk and I thought I was never going to walk again but because of the staff and their loving care from the admission to the therapy staff I walked out of their on November 23rd they went above and beyond their duty I thank god everyday for them every day may god bless each and every one of them I will never forget what you did for me I love each and every one of them God bless you

My brother has been a patient there for about 6 weeks. I go every day to see him. Needles to say Im very disappointed in the care that is provided to my brother. My brother went there due to issues with his knee. He had surgery, and has antibiotics given to him intravenously. The proper care of keeping the pick line clean was of most importance to prevent any kind of bacteria or infection from happening. The staff at Manor Care give very little importance to this concern. They did not have the caps or filters needed to provide the proper cleansing. My brother had to supply his own caps and filters. Even after we secured these items, the staff still refused to properly administer the periodic changing of the caps and filters. I spend a substantial amount of time at this facility, so I observe more than the average visitor. Also, just a day ago, the issue of patient confidentiality came into question. Apparently a social worker handling his case, broke protocol, by discussing his case in front of another patient. By brother took umbrage on this, and it was handled pretty poorly. After said incident my brother was told that he was not allow outside anymore. The pretense was because of the pick line. Now mind you, there were no issues before because of the pick line. And since they care very little in the cleansing of the pick, why would that be an issue as to going outside. Also for the last 3 weeks my brother has informed the staff that his toilet stopped up. Someone from maintenance came and looked at it and that is all he did, was look at it. I know, I was there. To this day it is still not working. My brother has to use the bathroom across the hall in another room. Ive come there , and my brothers urine bottle spends hours sitting, until I ask one of the staff to remove it. There was the incident last Sunday, where early in the morning, my brother asked someone at the nurses station for a bag of chips. He was told that there werent enough to give him one bag. She refused to get up and get him a bag. My brother ended up walking with his walker to the Giant grocery store at 5:30 in the morning. He does not have a knee. Another example of their callousness. A patient passed away in by brothers room. The body was left there for 8 hours. My brother informed the staff that I was coming with my mother to visit. He was told to hold the curtain closed while we were there. What kind of asinine answer was that. I am going to file a formal complaint with the facility, am also file a complaint with the proper local, county and state agencies. Am contemplating legal advice.

I was here for three weeks after my leg surgery. The nurses were very kind to me - even when I was less than cooperative the first couple of days (I thought I was going to leave the hospital and go home!) The food was good and the nurses seemed to respond quite quickly when I would call. The only reason for four stars was the doctor who came in once a week. She tried to get me to take addictive pain killers, which I did not want. I was happy with my Tylenol PM. When I refused the oxycontin, she became angry with me. I dont think a doctor should force you to take narcotic painkillers if you do not want them. The nurses never forced me to take narcotics. Other than that, the nurses, nurse aides, physical therapists, food service, and cleaning staff were very kind and understanding! I will always appreciate their kindness and assistance and wish all of them well!

My mom had come there after having a knee replacement, and she complained about how bad the service was. She stated that she never wanna go back to this facility. This is ridiculous. What is the staff doing that patients are not being taking care of properly????? One day she complained how a gentleman was in her room who had no business being in there. When she said something he said he was there for her roommate. The roommate denied him being in there for her...... Its sickening that our loved ones are not even safe in a NURSING HOME!!!!!!!!!!!

ManorDoesntCare! A very negative experience and a very sad place. Old, depressed, with stuffy air, everything on lock, feels like a prison. Ants in the room!!Employees are obviously depressed in this atmosphere, too, and because of it they are just going through the motions and cant do much even if they wanted to.We took our mother out of here the very next day and moved to a much better facility which is equally accepted by her Geisinger Gold insurance. I dont understand why ManorCare even exists, when there are other decent places.

NEEDS IMPROVEMENT! I worked at this facility for a couple of months and I can tell you first hand that they need to completely overhaul this whole place, starting with management. The problem seems to be the staffing. Most of the aides and other staff do not have the experience or the know-how to give quality care to the patients. Basically, the CNAs are only there because its a job. They lack compassion and concern for anyone other than themselves. No one that worked there seemed like they enjoyed their jobs... with the exception of a few of the office personnel- mainly in admissions. Management and Human Resources accepted and listened to complaints but often turned a blind eye to them. In the past, ManorCare has dealt with some state violations, (not sure it thats still happening) However, its really sad that low income people cant afford to go to better facilities, because they deserve good, quality care just like anyone else!

Currently having a horrible experience with my mother.Do not send a loved one here. Have to request things 4 or 5 times. No noise policy.Did call once and nurse was attentive however thats not enough. Wish I could give zero stars.

My dad was in this place in the year 2000. I see by the reviews nothing has changed. My dad developed a kidney infection and was sent to the hospital in a deplorable state. My mother said even the nurse cried when she saw him. Needless to say, he was in hospital for a few days until my mom sorted things to bring him home, where he died. My dad was there on veterans benefits so it seems that the ones who are treated the best are the ones that can pay the most. I wouldnt send my worst enemy there. I have worked in nursing homes and I know its not an easy job and patients can be difficult at times but they still should be treated with respect. Clearly this didnt happen in my dads case.

My mom had the unfortunate experience of spending her last year here. I tried for 8 months to get her out and home, but she gave out before all of the so called paperwork and home evaluation was complete. I complained to everyone from aides to social services to the administrator of her dirty condition and 3 full missing wardrobes and personal bath items, her medically needed wedge pillow (missing...and it was huge) Nothing was ever found. laundry list of clothes I brought in were never made....lack of attention from aides, etc. I did meet maybe 3 aides that appeared to care...but 3 aides cannot correct such a deplorable place. my dogs are treated better than much I have witnessed. my love for my mother will never go away...I sure hope she forgives me for the last yr she had. I know I will never forgive myself. please people...look for places with at least 4 stars...and pop in and walk thru a few times b4 admitting ur loved one.

My mom was at ManorCare a month ago and I can’t thank enough the staff special therapy team and the girls at the front office from administration. Thanks for helping my mom during her rehab stay.

When I was in Manor the nurse aids were nice but the meals were sooo bad. the nurses didnt give me pain medication most of the time and they treated me badly and the person in the bed next to me spoke Spanish and they ignored her and she had chest pain they gave her crackers and ginger ail. she had heart surgery and was having angina and they treated her like she could go ahead and die. it was terrible. the practical nurse didnt know how to change a dressing on my leg and I tried to show her and she was angry at me. one nurse tried to change it without gloves on. when I tried to talk to the charge nurse about no medication at night and disrespect and the ladys chest pain at night, she made a face and told me to not worry about the other patients. I told them I was diabetic and they gave me cake and potatoes and bread every meal and the food was bad. when I got home my blood sugar was 500. I was so constipated and no one ever asked me if I had a bowel movement after surgery. The PT was wrapping a sheet around my ankle and using it to stretch my leg and the surgeon said that could have torn the surgical sutures out. when I asked why I didnt get my pain medication they said they didnt want me to be addicted to it.the surgeon said to use the pain medication to do well in therapy and not to worry because the medication was not addictive cuz its only 2 weeks after surgery and then switched to over the counter medication. I could go on and on...it was a nightmare. they lost and ruined my clothes in the dryer and most never came back to me. if family brings you food, they wont bring you a tray and the aids will take it in their break area and eat it. the medication nurse gives all her medications an hour late or not at all. I reported them to the state after I left. I know 2 ladies who were there when I was there and they both saw a lawyer because they were disrespected and told to shut up by the nurses when they asked for pain medications. please dont go there. the nurses are NOT trained in any cardiac care and yet they take care of people who need post-surgical cardiac care. all they had to do was notify the surgeon and ask for directions. if they cared about patients, they would appreciate being shown how to change a dressing without contaminating it or causing an infection. they are mean and lazy. the only one who cared was the one female doctor but not enough to make sure people were taken care of. a lady with MS was standing on her own and walking and trying so hard. I was so impressed. the therapist told her he was ashamed of her because she could do better. I couldnt believe he said that to her and she cried. the shower was nasty and dirty laundry bags filled the shower room. the aid stood and watched me but didnt assist or stand close enough to help if I fell or something. she didnt even hand me a towel. they talk in the hall about their personal stuff at night, so its hard to sleep.

They did the best they could with my dad, sometimes they seemed to be under staffed based on the number of patients they had..

Its a very disgusting experience ....I was taught to respect your elders , and if your in the medical field you should CARE about your patients . The housekeeping is horrible - patients wait forever for anything . All the aides are standing at the front desk meanwhile 2 lights are flashing down the hall for assistance . I would not recommend this facility to anyone . Both times my family member was in here her condition declined :(

A depressing place mistreatment the cleaning ones do not do their job well. Those of the kitchen the great majority of drug users, because in this place they do not test for doping. Most people use drugs. GOD, how can we trust our relatives to such an amazing place? One day I went to visit and two things caught my attention: a visit to a room and I saw and heard a lady asking for help to eat while crying and the other one went to the place that they have. staff to take your rest and I saw this lady asleep on top of the food and I was curious and asked who she was and they answered me like this a teak that they have working in the kitchen love god do something.