The clinic was clean and I had an early appointment, so I cant say how often they disinfect, but was in and out quickly.

I have been talking my mother here since we moved about a year ago. Dr. CORBETT and Dr. HUBERT have been wonderfully professional and patient with her. I also started using BSW three weeks ago and have been very happy with the service provided.

Horrible horrible hospital. They are making patients wait 3+ hours. Do not come here. Go to temple.

If you value your time not being wasted reconsider coming here. I made an appointment and as I’m checking in they tell me I need to be rescheduled because I’m scheduled for the wrong time slot. Ok that’s fine. They schedule me for a few hours later, because of everything going on I asked if my 4 week old could be in the room with me considering where I would take him so I can attend appointments has a 6 week policy. I was told it was fine. I show up 20 minutes early and get told I can’t attend my appointment because of my son. Don’t waste your time here because they just wasted my entire day.

My visit was pleasant from the moment I checked in. I was able to be seen almost immediately with Dr. Sanchez. He was friendly and professional and showed genuine concern with my minor issue. Thank you Baylor Scott and White. I appreciate yall being there.

Im a 53 yr old male and started getting blood clots and PEs at age 22. Having been admitted to the hospital over 1000 days in the last 31 years Ive seen my share of various hospitals. Ive had the SWHP for the entire time and this hospital is BY FAR the BEST hospital in the area! Saved me when I coded on 2 occasions, performed over 20 surgeries and basically have kept me alive in circumstances beyond belief. I have had a minor issue a few times but WOW what fantastic place to be when you need the best.

Worst place ever. Will do everything possible to not help you. Ill Give it 0 stars if I could

So my appointment was 8:15 but was ask to be 15 minutes early. I showed up at 7: 45 and still havent been seen. Its 8:47 and still counting. Am so disappointed. Why would you let someone be waiting this long with all that is going on. This is not the time to be sitting in a clinic for that long.

PA Crowder was amazingly sweet and took really good care of me. Ive been sick for almost a week and finally decided to bite the bullet and go in. The wait was a little long but they were pretty full so thats only fair. She got me everything I needed and made sure I was all set before I left. Definitely recommend.

Cant be seen because of no primary care doctor. We just moved here last week. Thank you for not seeing my son guess off we go to the emergency room

With two foster/adopt children I needed S&W Urgent Care several times on weekends over the last 8 years. Yes, often they are crowded, but I understand that they are not staffed like their regular clinic. I have NEVER had a bad experience. The staff, doctors, and security guard are always professional, helpful, and friendly. Never any “attitude” issues. Thank you for the challenging jobs that you do!

Sunday night eye pain. They told me wait would be 45 minutes...I was called back 5 minutes later. 3 separate Eye flushes & pain meds I was released about 8:30 pm. Sitting in my vehicle resting my eyes before driving 8 miles home. Feel asleep woke up 10:30pm... only to find I WAS THE ONLY CAR ON THE PARKING LOT...they had CLOSED😂... Why did I think they were open 24 hours like the emergency room?? Thank You~ to everyone that pampered ME thru my pain & tears. #great staff‼️

I would not see a medical practitioner who is threatening and blackmailing a patient. If you dont do this one personal favors he demands, he fulfills his threats: cutting you off from access to all medical care, everywhere. You threatened me that I would not even get any referrals and life-sustaining routine prescriptions anymore anywhere, as for example against hypothyroidism and diabetes, and would become blacklisted from access to healthcare, including from access to emergency medical care in the accessible area, if I would not give in to your threats and do you some favors you would personally profit from. I consider you a deranged criminal, Dr. Hubert. This also applies to your Baylor Scott & White legal service department, whom you engaged successfully in covering up for your criminal actions, after your blackmailing scheme did not work out. I would never give in to a blackmailing physician who demands personal favors in exchange for access to medical care. You cut me successfully off from access to all necessary healthcare, by contacting every provider and hospital I try to be seen at with requests not to accept me as a patient. I think you are a pitiful creature.Shame on you and Baylor Scott and White.Female patient

My son was running a little bit of a fever so I decided to call the nurse hot line. She told me that it didn’t matter if I went to the urgent care of ER. I decided to use the urgent care, thinking it would be a little less frantic than taking him to the ER. When they finally saw us, we had to use a different nurse because the first one had an attitude. When the doctor finally came in he straight up told us, “sorry there’s nothing I can do for you, you were supposed to take him to the ER.” I explained to him that the nurse told me I could take him to either one. The best part was, HE decided to give me an attitude and sarcastically state, “well I can show you on my computer where they said to take him to the ER!” We just got up and left. What an absolute joke this place is. Learn how to treat people.

Dr. E. Sanchez was awesome today , this has been one of my best experiences with Scott and White !!!! Dr. Sanchez was very up front and to the point with me, he couldnt fully treat my symptoms so he referred me to the emergency room because of the possible urgency with my symptoms. He is very professional and talks in a manner that is very understandable, not like the technical medical terms , he explained his reasoning for what he thought about my symptoms. I appreciate the fact he didnt just say go buy this itc and try it, as previous Dr.s at Scott and White have told me. THANK YOU Dr. Sanchez !!!!

Everyone was very nice and professional. I didnt have to wait more than 5 minutes to be taken back and then was seen by the doctor within a few minutes of being taken to a room. The doctor seemed genuinely interested and was helpful in fixing my illness. Would highly recommend.

I am always well taken care of here! Great staff!

I love going here, the people that I have met have been so sweet and thoughtful and kind. We were in and out in a very short time and everything was taken care of so well. I have been there twice with two different people and both times it was great. Thank you so much for all you do.

I came here visiting from out of town in June. I was running a fever and was given acetaminophen. Thinking I was being seen by a actual doctor to only find out she was only a FNP Ms. Vaughn!! I was told I needed to give a urine sample which I informed the person that took my vitals that I hadn’t had any liquids so it might be hard for me to do so. I sat in the rest room and patient room for almost close to an hour because I couldn’t do so. I ask FNP Ms. Vaughn if I could just bring the urine sample back because I know I just need to go and drink some water to get some fluids in my system so that I can give a urine sample and she hesitantly tells me yes only to find out she was lying to me. I’m probably 2 minutes down the road and Ms. Vaughn calls saying I couldn’t bring the urine sample back and to just go to the ER which was very rude. It’s funny how they can take your money and not offer any results and tell you to go to the ER! If she wasn’t capable of doing her job she should’ve informed me to go there first instead of wasting my time here. My husband came back for me and I went all the way back to Houston to get proper health care from my doctor. I’m writing this review because here it is 4 months down the road and I get another bill from them! I can’t believe they had the nerve to charge me a $1.00 for acetaminophen and it was given to me without being told it was going to cost me. Do not come here if you want proper service and to be charged with no results and demand to see a actual Doctor!

Weve had great experience with Steve and Dr. Roman. We were seen in reasonable amount of time and the cost was comparable to other walk in clinics. Without insurance, copay at the door is $85 and I was billed additional ~$60 dollars later.

Went to the urgent care clinic because I had been throwing up and felt dizzy, the nurse was very nice and the doctor helped get me the treatment I needed. Highly recommend this place!

I got there when they opened at 8Everyone was courteous and efficient. I was seen by the medical staff within 15 minutes. The care was excellent. I got appropriate diagnosis and help. I highly recommend.

This clinic is a true diamond in the rough. Rest assured when you walk out of the door. You will feel better already.

Dr. Samuel is wonderful! He took his time with my 4 year old , and went above and beyond to make sure we got the medication we needed. He actually checked to make sure the pharmacy was open for us. A wonderful walk in clinic !!!

The most insincere and careless doctor I have ever seen in my life is doctor maxwell, I went in to get seen for a condition he told me was life threatening (alcohol abuse) and all I got was a referral for a psychiatrist (no appointment made) and who knows when I will get in. He also refused a treatment I have used successfully in the past to stop drinking. All of the nurses and staff were however very nice and genuine.

All of the staff was so friendly and the urgent care Provider and Nurse were quick and thorough. We weren’t even in the building an hour. Great experience.

Don’t try calling them, the number goes to a recorded message and then a useless advisor offsite. No chance of speaking to a human in this building. Sad that they don’t care for patients enough to have staff available to pick up the phone. Feels similar to finding someone to help you at a Walmart.

My wife had her sebaceous cyst removed and we were charged initially $618 on our visit on Oct. 31, 2017 and thought that was it. We were surprised to see additional charge of $152.86 on 01/24/2018. We tried to dispute it and the lady we spoke to explained to us its because of delayed billing. Our up to date balance shows $224.86 after paying this months amount due which she told us is incorrect that it would go up to $344.86, again because of future charge due to delayed billing. Unbelievable!!!

We were visiting Killeen and my wife injured herself and so needed a tetanus shot. Went in to S&W urgent care, told them she was paying cash. Received the shots and paid $140 in cash and was assured that was all she would owe. Got home from our trip a month later and found a bill waiting in our mailbox. They charged us an additional $210 for a new patient fee. Called S&W billing and got nothing but a run around from some drone who could barely read the bill much less explain why we were being billed etc. What a scam, we wont be using S&W again.

The heavier set darker skin check in lady was extremely rude. Like so rude that I couldn’t believe y’all actually have her working there.

I absolutely love this urgent care facility. They are always pleasant and fast. If they could be my familys permanent doctors office Id love it.

This place was awesome ! In and out ! Ashley cleaned and cared for my husbands wounds and did a great job !

The medicine here is give a pill and a test. My husband was seen, doctor notes he can see the obvious pain... This is not the first time, but it is the last time Dr. Hueburt and that clinic will see anyone in our family and hopefully no one else has to have the same suffering at their hands. Do not go here, find a doctor that knows what do no harm means instead of ... whatever their lack of care is.

We went at around 4pm and were in and out in about 45 minutes. Our CMA was amazing with my 6 year old, he kept us laughing the whole time. Great experience.

Dr. Maxwell treated my daughter for a toe nail injury and basically lost his composure with her. He was attempting to relieve her but was not managing her pain well. He abruptly stopped his procedure and turned to his computer to end the session. I was shocked and asked him if he was done with her and he was clearly upset. He did not have the patience and I was uncomfortable around him. Iwould not recommend him to anyone. Scott n White is normally very good at pain management so he did not represent them very well at all this day.

I was very pleased with the services, I had a(3 day) migraine which my meds werent helping with. I went in and was there a total of 45 minutes, I was taken care of and sent home. I feel like myself again ! Kudos 👐

As much as I know dealing with depressed, ill people all day isnt on their bucket list, some compassion would be appreciated. The nurse that called me in asked me to step on the scale and I was trying to make light that I had a bunch of stuff in my arms as I set it down. When we finished she coldly told me to grab everything now and follow her. I dont think I saw this woman smile once. She took my vitals or whatever and then took out a tongue depresser and told me to open my mouth. With no warning she took a swab of my throat. I know that she needed to do it but warning would be nice. I waited and when the NP finally came in she was kind but distant. I asked for a steroid shot which I have received before with strep but she seemed confused like she had never heard of it before. She got me the antibiotics I needed but no pain killer even after I described my pain. I dont think she even looked into my mouth to see how swollen everything was, even after complaints of not being able to swallow or breathe properly. She gave me the prescription and left. No zpak or steroid even after requesting because Im a teacher and needed to get back to work asap. I know she was just doing her job but thats all she did. I dont expect above and beyond but some understanding would be nice.

Very good never had a problem...very fast service the most I wait it was 30 thats nothing to me

If I could give them less I would. They took forever to sign me in them let like 3 pts that were after me be called to the back. Rude staff and not to helpful. I know days are long in the medical field because I am a MA but gosh!!! You need to learn to be friendly if you work with other people

Love the staff! Always care for my kiddos as quickly as they can.

I just got back from the clinic, and I have to say that everyone there was very kind to me. Dr. Corbett and her staff treated me great.

I love this clinic for the most part, however Dr Maxwell is RUDE and belittles parents! I was so extremely appalled by the way he spoke to me.

I was miserable and in pain and they resolved the issues expertlyand was very nice and helpful explaining things and listening to all I was dealing with .I am grateful for their service to me. Thanks so much1

Nice ladies that work here. I felt like the doctor was concerned about me. Deff would come back. Fast as well. I wasnt there even and hour.

The wait was too long way longer than 2 hours and some people who did not have an appointment that came in after me got in quicker

They are very slow I do not think that it should be called an urgent care. More like a walk in clinic. The lady at the front desk and nurse were nice. The doctor seemed to be very distant and uncaring. Will not be going back. Too many in the area to waste time on this establiahmen.

I would have given this facility 5 stars because they really are quite nice and polite. Im new to Killeen and the check in lady went above and beyond for me even setting me up with a Dr appnt upon leaving. BEWARE OF the rudest most unprofessional doctor Ive ever come in contact with. Dr. Shand Ray Maxwell, MD he didnt even examine me or the supporting documents I brought with me. I have a pain disease and running out of my medication could cause death. He was extremely short and over spoke me sevreal times. When I told him what they gave me WITH THE DOCUMENTS he called me a liar and told me we are done here. I am in shock at how rude he was. Its a shame because everyone else was so nice..

After waiting 2 1/2 hrs b/c the Urgent care was so full of sick and injured ppl. Even several children. I was so sick I hated the wait, but after going in the Dr was so caring and kind. He was general concerned about my health. I received several prescriptions

Sat with a sick 5 year old for over 2.5 hours. This is by FAR THE WORSE HOSPITAL I HAVE EVER BEEN TO. ABSOLUTELY RIDICULOUS.

Waited over 2 hours to get called back and another 2 hours after being called back to not see dr.

Con: These people only care about one thing- spending just enough time allotted by some corporation to get a check from whatever ins company they can. Impersonal and uncomfortable. WILL NEVER GO here or take my children here again.Pro: it was clean

I didnt have an appointment and I was seen very quickly and was on my way in no time. The staff and PA I saw were very friendly.

They take way to long toCall me to the back I set in the office for an 1hour the lady who check me took forever to check me in I was really irritated

Get seen really fast and the staff are great

Always caring and I never have to wait long

I had no idea this business will not help children. The front desk woman was rude. And LvN McDowell waited until after I paid to rudely tell me the business does not care for children and refused to give me his name. Please place a sign on the door Will NOT CARE FOR CHILDREN/BABIES I only hope Ill get my money back.

Every time we go here, the wait is around 3 to 3 1/2 hours.

The wait is EXTREMELY long.

Going on 3 hour wait to be seen.