Dr. David Dickinson is very friendly and professional. His demeanor was very sincere and concerned. I am a new mommy and he was very patient and understanding. He was very gentle with my 2 week old son. He explained everything to me in great detail. I really love this office. Highly recommended!

Horrible experience. Not only did my doctor not take my mental health not serious at all, while I’m sitting here crying telling him I’m not ok. It took forever to even get me in. THEN I get here at my schedules time and they say you should have been here 30 minutes earlier. NO ONE EVER told me that. So now I have to find another counselor to even give me medicine for my mental health. I wouldn’t recommend this clinic at all

Out of all of the Baylor Scott and white locations I’ve been to this one is by far the worst. I learned my lesson today to never deal with this location ever again and drive the extra 30 minutes to temple.

Had a bad experience through the phone with a representative of Scott and White Clinic, will give them 3 stars because this call doesn’t determine my full experience.They rescheduled me 3 times and although I provided my phone number, they continued to call a different number and cancel my appointments. She continued to blame me for providing the “wrong number.” I am not sure who I had on the phone, but I was not satisfied with their customer service.

So disappointed in the mental health department. As a patient who suffers from mental disabilities I was treated so poorly the day of my appointment. I reached out in the midst of severe depression. I appeared in the office distressed and was turned away by Dr. Dean Kevin Paret. I was prompted to arrive 30 minutes prior to apt. And did however I checked in using the self check in not knowing there was paper work to be filled out and that self check in wasnt a feasible method. After checking in was advised that he would not see me and was sent to the problem solving group for missed appointments. Im blessed to be more in control the. Some others however situations in the world occur and distressed mental patients are turned away instead of being evaluated and treated accordingly and when these patients act out they get all kinds of backlash and called names whenever they try to seek medical attention and are turned away. As a mental healthcare provider he done a horrible job observing my body language, cut marks, outbursts and more. He didnt even advise me to go to the ER if I was having bad thoughts. I think Scott and white needs to pay better attention to their mental health patients or close down their mental health department and stop giving false hope. I dont believe a person with such disability should be sent to a group for missing appointments I understand their should be some sort of repercussion however... 24 hours of cancellation are required had I showed up with covid symptoms id be turned away.... Whats the difference. Health is health.

I made an online appointment. I selected a provider and time that was available and the next morning my appointment was cancelled. If the providers and time slots aren’t available, they shouldn’t be listed online. Horrible.

The staff @ BSW Killeen is always very friendly & willing to help. I have been seeing NPA Jamie Johnson-Varnado for about a year & a half now. I have a lot of health issues & she is such a great NPA & very knowledgeable & has helped me so much with my health issues. I cant thank her enough for the help & also the knowledge shes given me. Best Ive gotten in my 43 years!! Thank you so very much NPA Jamie Johnson-Varnado. Her staff is also awesome! I cant forget about them!

Excellent clinic and staff ✌️Youre most welcome and gracious. Next time Im in Ill request details to post asking to meet with an on-site Administrator.Again, Thank you. Brian

Worst service ever. Waited for an hour for lab to call my name. They don’t have a system and doesn’t understand what it means when someone makes an appointment. What’s the point to make an appointment if you have to wait for an hour to be called in.

Always courteous and fast service for my wife, my children, and myself. The clinic is clean, organized, and plenty to keep active children occupied.

Went in for a ear infection. Then suggested to get a yearly exam which I okd too (which I got charged too & insurance covers the first exam). I got labs done (which she said I needed) & well well I get a beautiful charge of 995.00 & I have insurance! This is crazy! Wish they will tell you before hand how much insurance will cover before getting any testing done! She scheduled me for more dont know why?! Happy I cancelled all future appointment I dont need! Never going back!

They were quick getting us in, but even though I brought my wife in using a wheelchair, she was puking, had a fever, couldn’t stand, was constantly stating that her anxiety was killing her, and that she couldn’t keep anything down. The doctor, who ran no tests, said it was just a stomach bug, prescribed something to help her stop puking, and said she’ll be fine. He wouldn’t listen to anything we were saying, and just insisted that she stop smoking.

First time went to see physician here, got prescription for DM medications. Apparently insurance denied. 2nd prescription rewritten but wrong dosing and precribed allergic medicine while the allergy was mentioned in the history. Had to call multiple times to the provider to correct prescription. Last 8 yrs medication regimen lost in last 4 months . Still they couldnt correct it. I am fed up with them. Bad and irresponsible service.

Nice people and the first time I went there, they got me in right away. That was awesome! But my doctor did prescribe medicine that I dont need although she is nice as well. *Dont tell doctors all your little problems* The girl in charge of scheduling was extremely nice but also extremely talkative. She seemed a bit fake. Overall a descent visit.

Dr. Bridges is a rude lady. My boyfriend politely apologized for being rude to the ladies at the front desk for they were acting like I wasnt in the system meaning, I wasnt even a patient in the clinic (I have been a patient at Scott & White for over 2 years now). So she went on to say they treat everyone with respect in the office and blah blah blah. Well, she starts telling me she will be putting me back on my anti psychotics (which I dont want to be.) I told her that and started crying well, she told me the SAME thing she told my boyfriend (respect). She then checked my lungs cause I have a cough, APPARENTLY they sound beautiful and I told her calmly last time I heard that, I had bronchitis she goes well I dont know what to tell you then. I do not recommend that dr or office at all. If I were closer to Waco, Id be going to my original clinic there. They are rude, arrogant, snobby, and think they are better than the less fortunate. DONE with the Scott & White Killeen clinic! 😒

Dr. Gerdes is a great doctor, but he is very busy and hard to get appointments with. However BS&W has never treated me or my family wrong. To me, its a good clinic.

I went here today to try and get a prescription for birth control pills, as well as refills for my other regular medication. The doctor told me that as long as my pregnancy test came back negative, she would fill the prescription. I was told I should have the results within an hour. Three hours later, we call my pharmacy to see if the prescriptions had been ordered, and all of them except the birth control had. I knew I wasnt pregnant, but I can only imagine how anxious I wouldve been if I had been concerned about that and you told me youd write the prescription as long as the test was negative. I had to call the clinic and send a message to my doctor in MyChart to get the results. Very unprofessional. My nurse was very rude and acted like I was bothering her. And instead of speaking to me like I was an adult, she would motion and point as if I were a dog. Very disrespectful. Nurses can be hit or miss, but even my doctor (Dr. Varnado) was not very helpful or concerned today. I wont be coming back to this clinic.

I would rate them 0 stars if I could. Nothing but Crooks. They over charge and always give you the run around when it comes to billing.

Dr. Ramm is the best! We have been coming to him for years and appreciate the way he explains things. Our most recent visit was a sports injury, & Dr. Ramm made the effort to fit us in on a Friday so my son wouldn’t be in pain over the weekend.Thank you, Jan Wilson, for taking time to check on my son’s ankle injury and being supportive to me as I was anxiously waiting for his x-rays. That meant so much to me.We highly recommend this clinic because they go above and beyond for their patients!

If you have serouis mental illness or illness GO SOMEWHERE ELSE. The patient care here both on the medical and mental health side is just uncaring, and unresponsive leaning towards irresponsible. They waited until my referal expired to return my phone calls. And they DO NOT respond to messages on S&W app so Im not sure why they tell you to use it. This review pertains to multiple doctors, nurses and staff. I will NOT be seen here again and am looking into filing a formal complaint with the clinic and S&W.

The doctors here are really nice, but the police officer there is a transphobic jerk who refuses to call transgender people by there preferred pronoun. He is the only part of going to the doctors that makes it a bad experience, I would like to be able to go to the my doctors without this strapped bully who can just be a bigot because hes a cop.

Excellent service!!

The service was fairly quick and the staff was friendly and efficient.

Issues with appts. And staff. No one answers their phone over there. Called several times to setup appts no answered. Couldnt reach Dr. Thru the my chart. They seem to make themselves very scarce when it comes to patients. Very slow checking in process. Appts so far in between it easier dealing with the Temple clinic and more proficient.1Star bc the labs seem to be the only thing really productive and diligent about this clinic.

I was very disappointed with the non timely manner on my son’s appointment. We got there 15 minutes prior as the suggested and were not brought back until 45 minutes had passed and I had to go to the front desk 2 times after check to inquire what the issue was..... they handle the issue very poorly. After the lady at the front knew I was upset she would not even engage with me and the person that took us back would not either but she expected my 11 year old to know all of the answers. Very very disappointed!!!! Once we were put into a room we still waited !!!!!

I have used this clinic for several years now. It was a great clinic but in the last 2 years this clinic has been Terrible. I had a great doctor here but she moved to California. So I got another doctor, he is terrible. His nurses are unrealiable and he is very unreliable. I cant get in to see him, I cant get prescriptions refilled, and the wait here is getting worse and worse. You complain to the main hospital and clinic and they take there sweet time getting back to you. I really thought hospitals, docors, and clinics were here to help, but it is actually getting lost somewhere and you definitely CANT GET IT HERE! Dont recommend you see Dr. FRITZ he might get to you in 2020. If he remembers or dont reschedule on you.

As a person who worked in healthcare, this is an absolute JOKE of a facility!!! Make sure you arrive 30 minutes BEFORE your appointment time so the incompetent staff at the front can cause you to be late checking-in. They then tried to LIE to me about my appointment time to cause me to be even “more” late, so I was forced to reschedule!!! (The facility opens at 0745, so there was no way they scheduled me for a 0740 appointment!!!) They did it to cover up the fact they can’t quickly get people checked-in. The medical assistant was calling my name and knew I was waiting in line to be checked-in. Why don’t they get rid of the check-in staff and put a check-in booth like the VA does? That way they don’t have to waste money paying people that can’t do their job quickly and efficiently. This is what happens when corporate nonsense takes over quality patient care and it’s destroying medicine in this country!!! Your address and insurance information is more valuable than the patient is!!! I will be looking to take my “business” elsewhere after today, which will be hard considering this “chain” basically runs the whole area.

I was taken care of right away and given options with how I wanted to go about taking care of my situation.

Very fast and excellent service for early morning lab work.

Idiots keep calling me after Ive told them they have the wrong number. If they cant figure out how to update records Im not confident they should be treating patiences.

When i make an appt they are pretty quick about getting me in and out but ive been extremely frustrated because they say i need to come in and then they dont give me an exam they just give me medication. Which is fine but just refill my prescription and stop making me pay a co pay just for you just to refill my prescription which you can approve over the phone. I dont have time to waste money. And i have called everyday since Monday it is Thursday and havent heard back from my doctor or nurse. WTH!!! I should have gotten an answer by now.

I called the clinic on Friday, December 14 about my father-n-law. I was told the clinic would try to call me back that day, but if not it would be Monday. I finally received a call on Thursday, December 20.

I was charged a $137.00 fee to use the bathroom when submitting a urine sample. This was explained to me as being the fee for the use of a clinical room. When I told a customer service associate I did not use a clinical room and asked if I was being charged for using the bathroom, she stated in a sarcastic tone, Yes MAAM, youre being charged for using the bathroom. My insurance covers 100% labratory fees, and Scott and White is in network with BCBS, but because I was charged for using the restroom, and the paperwork was filed by Scott and White as a clinical visit not relating to the doctors visit who sent me there, I now have to pay 137$ out of pocket. My advice: do not go to this laboratory! Call your insurance and find a lab that will file their charges correctly, and wont slip in undisclosed charges for using the bathroom or merely walking in to their building. Scott and White adds an additional building use fee on top of the doctors visit as well. BE VERY CAREFUL, these people are crooks.

Staff exceeded my expectations!

Our very own Scott&White here in killeen!

Need to today immunizations for clinicals

Love them

Being in the neighborhood and being friendly, all the medical care of our family is 100% satisfied here!