These are the liyinest supposed to be professionals - I called in a script refill 2 weeks for authorization today they claim they never received it, Im inclined to believe the pharmacybecause they

Finally got someone to listen to me as a patient and not another number. Best pain clinic around. Professional staff and cares about the patient.

If you want to get pain pills its probably a great place. Personally our experience over several years was not good. We only saw the doctor Irvine once. Hes very busy he is opening new locations around Texas to make more money. They want you to have some kind of procedure done every month or else they dont want to see you. The whole point of this operation is to see you and Bill the insurance companies. After going there for a couple years they had been doing what they call nerve burns and they put a test stimulator in and when it was time to remove it after it was unsuccessful of course Dr Irvine wasnt there but one of his colleagues was and the representative from the company that makes the nerve stimulator said wow we have targeted the wrong nerves.Now covid-19 kicks in and we see a different PA and he starts exploring where the actual nerves and problem was. Of course hes a PA and he wants to target the different nerves. But he has to go get it cleared with Dr Irvine who says no were going to continue to target the same nerves. The same nerves that werent providing relief. The same nerves that the tech rep and the other doctor who Im not going to name said wow weve done the wrong nerves.Most of these office visits after covid-19 didnt allow me to be there but my girlfriend would call me on her speaker phone so that I could ask questions and listen in. So basically she was told if she didnt have some kind of procedure performed they werent going to be able to treat her. Also just as a side note her problem involves whats called her sacrum and every room that they have you weighed in has a poster talking about sacrum stabilization treatments. So when I asked they said well we dont do that and we dont refer anyone for that so why is the poster there?Well since my girlfriends insurance lets her go see a specialist without referrals we went to see a neurosurgeon who took a look at the MRI listen to where and what my girlfriends problem was and promptly told us that his professional opinion was we needed to go somewhere else which we did and were much happier that we have nothing to do with IPA. In fact Im so angry I still think about getting an attorney or at least somehow reporting what I consider a pill mill to the Texas medical board.most of the comments we seem to get is that shes not taking very many pain pills so they would gladly prescribe more.I feel that the company that made the stimulator was honest and tried to help. I think that the doctor that came in when they were removing the test leads from the stimulator might have been more help. But constantly seeing no one but PAs and having the doctor overrule his own PA after the other doctors and tech rep admitted that they had targeted the wrong nerves was very irritating and just as far as Im concerned malpractice.Your experience may be different but as far as were concerned we would wish we had never gone there. The nurses and the PAs we dealt with were friendly and nice but we did not get any of the pain relief that we were looking for. Didnt want pills didnt want painkillers she wanted to be fixedTaking the neurosurgeons advice we went to Baylor Scott & White clinic in Round Rock and theyre very first treatment my girlfriend got what she considers her first relief in years unfortunately steroid shot only lasted several weeks but it was complete different situation.

I have had several family members--including myself-- that have dealt with pain on their own and through professional services. Overall IPA has been the best for us. We have had some issues with wait times when scheduling appointments but other than that the management of pain has been really good. When you dont feel good and you hurt or your spouse is hurting it is comforting to know you have a resource like this and that the doctors understand your situation.

Arrived for early for my appointment, waited 30 minutes and had to remind them I was still waiting. Then the nurse practitioner who I requested that had been taking care of me was swapped with a new one without anyone telling me. Not a big fan.

Had an awful experience.When I called the receptionist were extremely rude to me. Then during my appointment so was the nurse. I felt rushed and not listened to at all. I ended up going to a different doctor for a second opinion.The website is hard to navigate and they over charged me for my appointment. Tried getting them to fix it and they would not. If I could give 0 stars I would. Dont waist your time or money on IPA.

Here we go again! No pain relief at all from this so-called pain management team!!!Just completed a trial for spinal cord stimulation! No pain relief, in fact, now in worse pain than before! They bruised my lower back below where the leads were placed! If I could give this place no stars I would, or negative stars!Asked for pain meds that would actually work and they said I have it in my file about non-compliance for meds, all because I filled a legal prescription from my primary doctor just incase I needed it - hadnt taken any, but that apparently doesnt matter! So now they yet again dont do anything for pain management at all except push expensive procedures to bill insurance about!!! Scheduled me for a month away with no script for pain!!!They should lose their license and be permanently closed!!!!!

Go see DR MARSH INSTEAD! THEY DONT CARE ABOUT YOU, JUST YOUR MONEY! They added to my records AFTER I told them i wasnt returning...They were charging me surgery prices for steroid shots. My COPAY was $240... With a quick search, on Google, I found a private pain mgmt Dr that charges it as an OFFICE PROCEDURE and quoted me a $35 COPAY! I will post a review of THAT Dr after my appt.

I have issues from my hips to my neck. I have had several Radiofrequency Ablations up and down my spine. Since I have been going I have had tremendous improvement in my ability to move about and have less pain. My only complaint is they will not do my procedures closer together. But I understand it is guidelines I have to follow. I would recommend these doctors to any person that can not get relief short of major back surgery!

I have been going to Integrated pain associates now for a few years. My doctor is Dr McDavid, he is a great doctor and really cares about your treatments. He is aways be pleasant to me and listen to me and suggested the right treatments. I really enjoy talking with him. He listens always.

Doctors are really nice and helpful

Very poor quality website and service. My wife went multiple times for back pain issues and they gave her numerous treatments that were ineffective. They revealed information about her back that they had kept from us only after treatments failed and we were several 1000s of dollars in debt. Then they give you the run around, making you go to several appointments that are pointless but cost a good 100 bucks each time. So yeah, Im not impressed. Then, to make matters even better, their website is impossible to navigate. I looked for a good while in order to pay my bill and never managed to find where to go. Avoid this place if you value your time, money, and health.

My name is Dana Sanchez, and I have been a patient of, Dr. Irvine’s for a year and a half. When I first moved to TX, Dr. Irvine saw me on a moments notice. Fast forward a year and a half later, Dr. Irvine is by far, one the most caring doctors I have had the opportunity to be a patient of. His compassion for his patients is so genuine. Dr. Irvine’s bedside manner is second-to-none! He truly cares about his patients and is both, dedicated and committed them. He plays an integral role in the area of pain management medicine and, I am a true testament of his commitment to his patients and practice. As for the PA’s at IPA, they are also very dedicated to the patients of IPA. Melanie is an absolute asset to IPA. Angie, Dawn and Jason are all amazing. The office staff and staff at the Surgery Center are all so friendly and know patients by name. Thank you everyone at IPA for always being so caring and dedicated to the patients of IPA. Dr. Irvine, never change. You are the best doctor ever!!!

Great staff, great customer service witch is located in Killeen Texas. Ive been seeing the same doctor now for 4 years and I have nothing but good to say about them. Keep up the Great and I hope to continue to be seen .

They are not very good at listening to how you feel. I was in a car accident and one of the providers made a joke about pain being one of the down falls of getting older. I always felt as if they were just milking my insurance. One of the providers was very understanding and got me what I needed to help me to be able to continue going to work. I think her name is Krisha. They kept insisting I get another MRI when my first one wasnt even a year old yet. I just never felt like they had my best interests at heart. I always felt like a number. The girls at the front desk are always a delight.

The Office in Abilene is great. It’s the Surgery center that is horrendous!No professional curtesy, No consideration of another persons time. Spoke with everyone besides the Directors boss. Was told I’d be called but, 24 hours later I have not. And come to find out they had 7 days to get things in order for my procedure, and didn’t. Could of made one phone call to my insurance provider in that 7 days (including the day of) and the bosses boss said “ no we would have to reschedule and it’s a lot of paperwork”. It required a phone call actually. I am appalled by my treatment by these people.I was excited about my procedure, I know it would of helped me a lot. And instead they wanted more money before I was “fixed” and cared nothing about me as a person. There HAS to be a business out there in the medical field that cares more about the people and the healing there of. And less about the time/paperwork they have to do along with the love of money.

If I could give zero stars I would. My mom had an appointment today after being seen at the temple location for her first appointment. This place is very unprofessional. From the very moment she walked in at that. I work for a doctor office as well and had to step away because my mother called me crying. I don’t know why the temple location made her follow up at this location because it was a completely different environment and treatment. Melanie Pierce the FNP there was not even up to date on her records and treated her as if she was only seeking pain medication. When asked to speak with a supervisor she was not any better. She didn’t even bother to ask what was going on or try to fix it. Would not recommend at all. Maybe who ever trained the staff at temple should come and show the Killeen location how to have better customer service and patient care .

I have been going to the Killeen clinic for several years and I have always been treated well. Dr.Irvine has always been great and has explained everything to me so that I understand what is going on with my back and he always asks me if I have any questions. The staff has always been friendly and helpful. I have never had any problems with any of my injections and I always feel much better within a few hours. I love IPA and their staff! Thank you Dr.Irvine was always listening and for always helping take my pain away!!!

The Doctors and staff at Integrated Pain Associates are great folks. All of the Doctors are wonderful however I have a partiality to Dr. Irvine because he has treated me for several years and several types of post military retirement pains. This is truly a great place to receive pain treatment. They understand that you hurt, etc, and they will do their best to help you feel better. 😊

I have been in pain for years, and nobody would listen. My first appointment they took the time to listen, actually listen and made me feel crazy like everyone else! The staff is wonderful, even got my husband to go to them now!

The doctor Delgado is inconsiderate, if you value your pain do not come here! He doesnt listen to you and will not work with you. I wouldnt recommend him even if your dog had pain.

Dr. Irvine is wonderful but the other providers I saw were awful. Michelle who in her bio loves Veterans and serving the military community but while sitting in the room waiting for her to come in she was chatting with the nurse that took my vitals and in front of my room was making fun of me!!!! The walls are paper thin so if they are going to make fun of patients they should go to their office but really any dr or nurse practitioner or really any medical staff should have the decency not to make fun of patients. If you do choose to go here make sure you opt out of seeing Michelle at the Killeen location.

Baylor Scott and White left me high and dry after an intense 360 degree back fusion. After 9 months the pain was intense. I changed to Seaton Hospital and was referred to IPA Dr Lowery. Dr Lowery is the greatest. Dr Lowery listens, genuinely cares about his patients, working hard to get me out of pain. Referred me to physical therapy - resulting in great improvements. Im confident Dr Lowery will have me pain free soon.

I have been coming to integrated Pain Associates for a couple years now. The staff are so friendly and helpful. I love Dr Irvine and feel so comfortable under his care . I would highly recommend this establishment to anyone who suffers from physical pain. There are so many options that can be offered to get relief

Front desk is very friendly and helpful. i am very satisfied with the service. the nurses are well informed and helpful, The doctors are friendly and to the point, Very well maintained.David l. Bancroft

I have not been happy with this companys inability to follow-up in a timely manner. Called and left two messages and four days later still have not received a call back to schedule a procedure that THEY had to reschedule. Wait times when you call them are ridiculous -- 10 minutes on my last call and it finally went to voicemail.

I know one of the doctors in this group, Andy McDavid, personally and Ive never met anyone more honorable and trustworthy. Ive been treated by them for back issues (spinal injections) and they made a scary ordeal simply wonderful. I would recommend them to anyone.

Very thorough and caring. Always made me feel at ease and comforted. Helped me to go from disabling pain to manageable. Cant thank him and the team enough!

This is one great place to go. The nurses are AWESOME. Dr. Lowery is the best. I have not had such pain relief before. (Well sorry Since I saw him in Scott and White pain clinic) They make you feel like family. They really CARE about you. I have been with them for over a year. Dr. Lowery is so DAM AWESOME I have had two surgerys on my ankle and he was there for me. He knew what I needed for pain relief. When he gives me my pain relief shots DAM it helps. I HAVE never had so much relief. This office is so AWESOME You CAN NOT GO wrong in trusting you with pain relief.

Staff are helpful and friendly. Fast service. Doctors, pa and nurses explain in detail everything you need to know. Help you receive the right care possible!!

Everyone beware, youll be charged for both integrated pain, and day surgery center for getting any shots. They wont tell you anything until a year later when they will no longer see you because you noww you owe more money. They didnt send me a bill for a year, and now want to argue about its the insurances fault. The front desk, DRs and nurses are all nice, but the billing side are nothing but scammers.Also, good luck getting ahold of them, wait time is either 10 minutes, or never. Just go to the building if you need to get ahold of them. And good luck cancelling your appointments. Ive done it multiple times, and I still get those calls about missed appointments.

I have been attending IPA for a little over a year. I have tried other Pain Management Practices, however I did not receive the same care and attention I do from IPA. No matter which Physician you see you are going to get great service. They are so patient and pay attention to details. Especially, since I have so many issues. I need Doctors that are organized and detailed oriented. Thanks for the great service IPA!

Very helpful and professional staff. I have always had great patient care here and they have been very good at explaining and making sure I understood the reasons for treatment process! Dr. Lowery is cooler than the other side of the pillow and the other doctors are brighter than a light beam in the dark!#stopthepain

Exceptional doctors and staff.My wife was on Fentanyl 100 patches and other narcotics, but still in severe pain. In a few weeks she was off all narcotics and pain free. Nothing short of miraculous!Offices in Killeen and Abilene are clean and very well run. They typically run a little behind on appointments because they take the time to listen and understand each patient. We dont mind waiting for exceptional service.

On 4/29 I had an appointment with IPA and I informed them that I was in lots of intense pain because of dental procedures that were done/needed to be done. On the right side I had received 2 crown build ups and they had to cut and cord much of my gums so the dentist offered me a Rx. I told my dentist that I was already taking pain pill 1 every 8 hours and he told me ok and if in the interim hear is a Rx. I took the Rx. I didn’t fill the Rx because of my pain contract. When I turned in my Rx the employee told me that I cannot take anything other than the one tablet every 8 hours. She told me that if things get bad come back. On the 30th I came back because I was in pain. They didn’t change their minds. I’m still in pain. Today I had to miss work. I had an ear ache headache and 4 tooth aches. I went and got an emergency root canal the morning of May 1. I told the doctor that I cannot accept a Rx because I was on a pain contract. He just gave me some Motrin for today. Around 4pm I was still hurting and my face was still swollen my ear still hurting. I can only take one pain pill every 8 hours. I asked to speak to a supervisor and showed her everything she looked up my Rx and said my doctor says that 1 pain pill every 8 hours is sufficient. It’s not. I’m writing this because I want new patients to have knowledge before you use this company of course you will need dental work or some other pain. So choose wisely.

My husband and I love this place. Dr. Andrew Mcdavid is awesome, he listens to you and is very companion about your pain and so is the nurse practitioners. I have been going there for 3 years and I recommend this place to my family and friends. Very friendly staff, i wouldnt go any other place.😊👍

Been there twice. Both times they didnt have my pre-existing images to be of any assistance. Still had to pay $30 each time. Gotta love it.....smh.

I went from barely walking and bed rest for three months to getting my life back with Dr. Irvine. The first day he saw me years ago it was for a consult. He saw how much pain I was in and took me right in instead of me making another appt. I am truly grateful for him. #Painstopshere. Staff is always very friendly.Thank you!Laura Jacobs

Overall and in the best interest of fairness the Dr I was seeing for over 10yrs was excellent, no issues with his medical practice. But over the yrs the clinic adopted what I’m sure is an illegal policy to conduct urinalysis to everyone regardless whether you are being prescribed any medication or not almost every 2-3 months. I ended being discharged because I wouldn’t play their money making game. Do your homework and inform yourself before coming to IPA, they are crooked and I just hope some Federal agency discover their illegal practices and shut them down for good.

I have been going there for almost seven years and I enjoy the politeness and professionalism throughout the clinic and the office side as well. Great job!

Dr. Delgado and Lilybeth was amazing. Great suggestion and the front desk is awesome Joann, Lisa and Chanel. Thanks for helping me improve to the best of my ability.

STAY AWAY!My husband is a retired Vet with a purple heart, he has extreme back pain that he has occured over his life, more than a bulging disc and curvature of the spine along with arthritis and gout, he has been on the same medication for FIFTEEN YEARS without a single problem, he is a model patient. He had to change doctors after changing insurances and sadly he chose integrated.After a few visits with no problem, THEY CUT HIS MEDICATION DOWN BY SEVENTY PERCENT! The employees excluding the people at the front desk are rude,sadistic, and on a constant high horse, looking down at anyone they see as a drug addict that couldnt possibly deserve there medications.His medication cut was without warning, they didnt even try to taper him, although that would of even been unnecessary.We have four kids and despite being elderly and having a hard life he still is a fantastic father, he needs his medication to live, they dont care though, they have power over people and they love using it.Luckily he had his records transferred and IMMEDIATELY found a new doctor that thankfully put him back on his correct medication, and even expressed how sick it was what they did in the first place, the best part? THEY WROTE BLATANT LIES IN HIS RECORD THAT CONTRADICTED THEMSELVES SO HE WOULD HAVE A HARD TIME FINDING A NEW DOCTOR!Unless you want to see the very worse of humanity and what power does to people, find another pain doctor, they sleep better knowing they made it where someone couldnt.THEY HAVE AN INSANE AMOUNT OF 1-2 STAR REVIEWS FOR A REASON, READ THEM, and take the positive reviews with no actual review with grains of salt, its more likely the employees rating there office to balance there horrible rating

I referred my client to API, mistakenly believing he would benefit. My client was given morphine and extended release hydrocodone. His appt time was changed and he was accused of coming in early and cut off by the Dr. Very paranoid and unprofessional

The office help very rude. Never get to work on time. They tell you one price then bill you for something that it slips their mind to tell you about. Was there on a Monday and receive my medication the following Wednesday (8 days). By then my broken ribs had eased up on its own. The stuff I purchased at the Pharmacy over the counter worked better than the 30$ compound they sent me. Looking at the reviews...this used to be a great place to go but I would not send any one I loved or cared about there. It looked like a pill mill. Glad my ribs are on the mend and will never return to this place again. If I could do no stars, I would.

Doctors are great but the appt system is broke. After waiting on hold and going thru the numbers, I get to second in line then I get the message to leave a message. This has happen numerous times and this time I left three messages and no return calls. Maybe they need to hire more humans so we can get some interactions for appts and scheduling. Miss a payment and you will get a phone call, guarantee.

Ive been seeing Dr. Sutton for a few months now. The staff are all very professional, and courteous. They make you feel very welcome.

Doctor and staff they’re great, friendly and the care a lot for the patient. I been visit this clinic for many years always receive the same excellent service.

I was impressed by the courteous and knowledgeable staff. Dr Scott Campbell was prompt professional and was very friendly. Im glad to be in such good hands!

Great staff. Always helpful. Explain things very clearly and are thoughtful in treatment recommendations.

Love this place I can talk to my doctor and he actually listens to me and took the time to explain and go over everything with me. And the nurses! They are amazing I stay home with my boys so I have to bring them with me and instead of them actin annoyed or like they are a problem they talk to them and are so sweet. Thank you for being so helpful and welcoming.!

I am a Veteran and utilizing the Choice Program. My insurance is Triwest. I saw Dr. Lowry twice in the beginning, but not after that. All I saw were nurses and every time I went I expressed the pain I was in. Finally a nurse upped my medication. I had the trial STEM implant done in April 2016 and it was a tease! I was pain-free after 3 years. I was scheduled for the surgery in June 2016. Because the office did not communicate with my insurance, the surgery was cancelled and the office said I did the cancelling. This was so wrong! I would never cancel and surgery that would change my life back. Then I had it scheduled in August 2016 in which the office sent the insurance form to the wrong place with the wrong codes.... so it was cancelled again. Then my insurance sorted it out after 2 months of back and forth craziness. They called and said I had to be schedule for 2017. I said I would go to another doctor. Ms. Monica worked her magic and got me a surgery date for Nov. 14. Then the surgery center called me with an opening for Oct. 31, 2016.The main issue is communication from patient to office and office to insurance. I dont like being assigned a doctor just to never see him until after the major surgery. The women working the front do not act like they are pleased to be there and take it out on patients with rudeness. And medication is crazy expensive BUT the office provides free 75% off cards to use at the pharmacy which is AMAZING! Overall the office good, but the things that are a concern are HUGE!

One star for Dr Sutton. I came from the best pain management in Savannah and then to here. All IPA wants to do is eat up your referrals with no action . After 3 weeks and 3 appointments I finally had my epidural done. Absolutely no bed side matter. I went in for my thumbs ended up doing my back , asked again on the table about my thumbs where he informed to make another appointment. My other pain guy would have been on the phone making sure I left in no pain. It is worth my time to go back to my pcm and get a new referral. This will not happen again. Make the trip to Round Rock for me next time. The pain level got so bad my bp went to 159/100. NEVER AGAIN. They took the most expensive procedure I had prior and did that one. Not what I asked for that is for certain. Update November 2017.I chose a new doctor and had a fabulous experience. I will go back.

Knowledgable doctors and staff but terrible wait times and billing department is an absolute nightmare to deal with.If you go here make sure well in advance everything is in order between you insurance and their billing and keep yourself up to date on changes because youll probably end up having to fix any of their billing errors yourself.

My first time being there with someone.

I took my husband here for the first time today. He had an appointment with Dr. Hansen. We were very pleased with the service and the staff.

Best place to go if you like your doctors to listen to you and not over talk you the staff is friendly and sweet the front desk ladies are the sweetest people you will ever know and they make the best coffee ever

Yet again we have been charged $1800 for a drug test. That is more than the injections which are considered surgery.Two years ago I reported them to my insurance company and they magically dropped it and we only had to pay $100.Today I was told that if insurance doesn’t cover it then it could be dropped. Well my insurance paid nothing and the lady at their billing company said it was adjusted so I still had to pay $1000. Adjusted for who $1800 vs $1000 for me to pay. Who benefited from that? Not my family.I’m livid. My husband gets good care but to me that is price gouging on a drug test. He peed in a cup for crying out loud and you placed a testing strip in it.On top of that when he went in to his appointment the other day he was told we had no balance when he was trying to pay and then 2 days later we have a bill arrive in the mail.Of course the office doesn’t deal with billing but my feeling is if they tell me I don’t have a bill then I shouldn’t have to pay for their mistake right.I will be filing a complaint with my new insurance company.

I saw my doctor, Dr. Lowry, once, and he seemed really good. But I havent seen him since. I only see nurses. I am having the worse experience here and am going to get a referral to another place. I asked the doctor and a nurse if I can communicate electronically or over the phone any medical updates. That way I didnt have to continuously come in for no reason and pay my copay. They said I could. But no one at the front desk is letting me do that. I am out of medicine, in pain, and they are making me wait a week from now to come in.My biggest issue is a bill I got for a urinalysis of 900$. Apparently during a short time period they decided to mail off urinalysis tests to a California company, out of network, that I now have to pay for. Ive been overcharged for tens units and had a credit on my account, but no one bothered to tell me until i was complaining and trying to speak to the office manager and doctor. Who, I never got to speak with.I left a message for the doctor on their website 2 months ago with no response. I left a phone message a couple of weeks ago and I doubt Ill ever get a call back. When I do go in for an appointment, they just ask if everything is the same and thats about it.This place has caused me so much grief and money. I would not recommend going to this business. I hope they treat other people better. It feels like they take advantage of those that are chronically in pain. With similar negative reviews, Im surprised they have such a high review rating.

Nice and clean clinic😃. grate staff kindThey have coffee out there in the morning for those who come on early

Love This Place!! All staff are kind and friendly, Dr Mc David is SO compassionate and willing to go the extra mile for his patients!! Thank Yall for Being Here!!!

Ive been seeing Dr Sutton in Killeen now for 1 year and He and his staff are amazing human beings! The staff are always very friendly and dont make you feel rushed. Dr. Sutton takes time to listen to you and he does just that, He Listens & Cares as does his staff. I really enjoy going here. You are a human being to him and not just another number or patient. He has always made me feel very comfortable and he truly cares about his patients health and for that I am very thankful. He takes time to creat a treatment plan and talks in detail with you about it so you understand. He speaks human language, not doctor language that you cant understand lol. I appreciate all that he has done for me in my treatment plan and continues to do for me. He is an incredible doctor but more importantly, hes an incredible human being! Thank you Dr. Sutton for all you do and caring for me. I give him 2 thumbs up and would recommend him to anyone seeking medical treatment for chronic pain. Thank you again Dr. Sutton!Much appreciative,Billy Riley

I have been coming here for a few yrs and it has been a great experience for me. I see the whole team that works together. They are all very nice and professional. I would recommend them to anyone. Before I started seeing them my pain was unmanageable. Thanks for all you do!

This place has a great team! Offer you multiple options for pain treatment! These folks have helped me for the past 2 years and I am very grateful!

I really trust the Staff at IPA. Dr McDavid is great and has always treated my pain problems, I have many.There are other great Drs at IPA TOO, along with PAS.Wouldn’t go anywhere else. 👍

If you are a patient that wants good care, and values integrity and honesty do not go to this office. My husband turned in some paperwork that is time sensitive, and they have not given it back. Before turning it in, he called to ask if he needed to bring it in early, so it would be ready and was told no, bring it to the appointment and it would be done while he was there. It was not. He was then told they would call when it was done. A week later he went in to ask about it, and the person he spoke to was rude and said we told you we would call you when it was ready. My husband explained that it had to be turned in by a certain time and was told it would be done the next day. He came back 2 days later and it still wasnt completed. He spoke to the office manager who said that the nurse practitioner had not been in the office for 2 days and that is who has to fill it out, and that the doctor has to sign it, and he has not been in the office. So basically we were lied to from the beginning. We still dont have the paperwork. The timeframe to turn it in is almost over.UPDATE: Since this review was posted weve recieved a letter from our insurance provider, advising us that they have pulled approval for visits to this provider due to not receiving information from Integrated Pain Associates, that the insurance company requested from them.

Great Drs who know what ur talking about and know how to fix you

Dr. Andrew McDavid is a well seasoned, compassionate, and caring doctor. I’ve always been treated with dignity, and respect by him. I would recommend Dr. McDavid to anyone who wants to gain control of their life again inspite of the physical, and mental aspects of chronic pain.

Now that I am an established patient of IPA, my thoughts about IPA has changed, and not for the better! Ive seen multiple providers and all of them have different outcome goals. The lack of continuity is enough to send me looking for a new clinic, again! Appointments get changed/cancelled and the first I hear of it, is when I showed-up for the appointment! Also, you are told you have an appointment with Dr. X, but when you arrive, you learn your appointment is with NP Y! Simply too many mindgames for me!

I have nerve pain and was referred to them.. they immediately wanted me to get expensive shots without getting to the root of the problem. I met the Dr only once and I have been going there for two years. Guess who you see? The nurses.. they see the patients so you would never get quality service. They even decide if they will write pain meds or not. To this day, I havent got a clue where my pain is from. If these people will not have the nurses ( not nurse practitioners) doing there jobs then I think they will be better. Also, if you dont want to be made to look like a pain addict then you better not go to these people. those nurses front in your faces and talk behind your back because i have heard them.. Im canceling my contract and going to some real drs.

Gouged money like crazy!!!!!I had my first appointment and with that came the usual things like a checkup, Q&A, and of course a urinalysis. I got all of my questions answered even did my first injections with no problem. On my next appointment just a follow up and to schedule for my second injection(source of pain) procedure they said I had to have another urinalysis.....they do it in house and my insurance doesnt cover it so I asked if I could just schedule my appointment and not get the urinalysis sense the first one came back normal and my insurance doesnt cover them, they said no and if I dont do them I would have to go somewhere else so I did just that way to not help people who are there for pain guys and if this stops just one person from getting swindled from this place then I did my job.

Great experience! Very quick visit. Doctor was wonderful and explained everything in detail.

Don’t expect to see the doctor. Every time you go in, you see a different nurse practitioner... also, they do Not care if you are in pain.... what was prescribed... 800 mg ibuprofen 3 times a day.... who does that??? Does anyone else have problems taking Ibuprofen?My problem was with the nurse practitioner who didn’t even know what she was doing. Dr Blake Sutton is a good doctor.... but, you don’t get to see him that often. Needless to say, after I made my review they let me go as a patient and of course it was because I made a bad review.Killeen needs doctors who actually care about the pain people are in.All I can say is check out everything before you go to any doctor. Dr. Sutton was always professional and courteous to me. My review of IPM came after I had a nurse practitioner who did not know what she was doing.

Ive been here 6 years they always take care of me and my pain. Theyre great.

Dr. Lowry and I.P.A has helped my pain tremendously. Very caring and friendly staff which is a big Plus. Honestly, I dont know what I would do without this place!!

Absolutely worst doctor experience Ive ever had. All they care about is money. Incredibly rude. Dont waste your time on this place (Waco location).

The time that I really needed help intergrated pain was there for me without hesitation. Great results from all treatments and the staff is very professional, again thanks!!!

I was a patient at IPA for over three years, and I adored when I actually got to see Dr. Lowery. He listened and genuinely cared about my pain. Then the change started, I got passed off to the NPs. I had one who was more interested in my mental health than my physical health, to the point of forgetting to schedule my procedure and setting it back by a couple of weeks. But for the most part it was ok, not great, but ok. I tolerated the drug tests every three months, and needing to the test blocks every six months to a year.When I started to complain about just getting a bandaid on my issues instead of them looking towards a long term fix, I was told that there wasnt one for me. I just had to deal with all of my vacation and sick time being used there. I complained about the appointments not starting on time, often being upwards of 45 minutes past my start time, I was told that it was better than other clinics (thats a lie). I also wanted to see my doctor, Dr. Lowry, not just the nurse. It wasnt until I caused a problem for them that they relented and said I could, brushing it off as a communication issue.The final straw was when I fought with them for over four months to make sure my medication list was correct, and it still wasnt. Plus I asked for a two month prescription of my medications. They treated me like a drug seekers, despite most clinics writing prescriptions for up to three months. The nurse wrote the prescription for one. At my next appointment I pointed out the mistake and they looked it up in my medical records, which said two. I still had the original paper prescription that she printed and it said one.Im no longer a patient there and so many of the things they said they had to do are simply so they could get more money from patients. Like the test blocks and the drug tests. They also purposely wrote prescriptions for shorter periods so more office visits would be required. For some reason they refused to look into other treatments for me, like an implant, despite being a perfect candidate for it. Probably because they wouldnt be able to make as much money from me if they actually fixed my problem.Even now they are still messing with me, though through neglect not purposely. When I left IPA I signed their consent form for other clinics to receive my medical records. My new clinic has requested my records at several times, including at least three times since the beginning of February and they have yet to hear back.

This Review is for my Wife Renate K Lee ...this is Kaye lee the lady on Facebook before coming to Dr.Irvine i came from Maryland and had a hard time finding someone to help me with my pain here in Texas .but after coming to i p a they have been treating me for about five years .they are the best I tell everyone I meet they should come to you guys .thank you so much for your help and being so nice to me not just a number but a real person

Im updating this. After this review, that I was encouraged to write, I was let go from this clinic..no explanation. I called, my next clinic called as well as my pharmacy. All which got no response. Ill leave it at that.I have had to go here since Scott and White quit taking care of the pain pump that they implanted in me. I actually get physically Ill the day i have to go to this place. The women who work at the front are some of the rudest,most heartless women I ever had to deal with and prior to becoming disabled due to pain, I worked at a hospital as an RN for 14 years. I am not a drug addict. I am not a hard to deal with rude person....these ladies bring that out in me.I have heard them laugh at people who are trying to explain why they need their medications but cant pay $200 that day to be seen...seen just to have a prescription written. I had to go take out a $200 loan one time in order to get my medications so I would not only hurt as bad but not go into withdrawal. They seem to not know this happens or they dont care..most likely both.Its not their job to judge someones pain and it definitely is not their place to talk to us, the people who without they wouldnt get paid, like we are ignorant and an inconvenience in their day.I totally can not stand the thoughts of having to go there next month. I have spoken to several people about this situation, to no avail. I hope these heartless, unprofessional women never experience.the type of pain that the people they laugh at and make fun of are living with.I will say I dont have an issue with Dr. McDavid.

Im a new patient and love it so far I will tell others about this office

I had my doctor send a refferal over a week ago I have herd noting noti them I know they have the refferal Im in severe pain I wish they would call me soon with my appointment .

Intergrated pain has helped me in every aspect of keeping my pain tolerable. Staff is very nice and friendly

I cant say enough good things about Dr Irvine. I has barely able to walk from pain and he got me back to work full time as an ICU nurse. I never had to wait around for my apt and was always able to get in if needed. He was very aware of my Lupus and how it affected me.

Best place they have helped me threw my pain and more around better i am so thankful

Great listeners took everything into account and a short wait to be seen.

The Dr was awesome. Staff was so helpful.

I have been going to IPA for almost 3 years.i got to say at first it was a little fustrating,cuz all my pain was new to me.so I didnt understand why this was happening to me..but doctor Irvine explained everything to me and took his time to talk to me and told me what was happening and what he wanted to do to help the pain.since then I have been a lot better than what I was in the beginning.everyone from the clinic and the surgery center all very nice and understanding.thank you all for taking care of me.

My name is Amia, When I move to Texas I found out about in a integrate ipain management they did that for me for three years I was feeling better so I stopped fort three years then I had a car accident I Went to another pain managed in another location I was not happy with the results I came back to integrated pain management and I have not been feeling the pain that was radiating down my legs my back and my feet I feel very good as a mother of four and I am able to do my daily duties I thank Integrated pain management for giving me my life back

Always very compassonate and take time to answer any and all questions!Highly recommend

My office visit with my Dr. was wonderful. She gave me all the information that I needed to know.

First appointment and last! Doctor was very rude! Never experienced that before! I tried to complain and the supervisor said theres nothing you can do, hes the owner, the complaint is going to get back to him, I said wow, she said youre not the only one...Disgusted!!

I have been watching a family member go here. I am disgusted seeing a loved one who is very ill being taken advantage of. Urine drug test costing over 200$ per panel. There are 19 panels they test for. This is an every month requirement to keep dispensing their pain medication.

If you want actual treatment, this is not the clinic to go to . The doctors as well as nurse practitioners are extremely insensitive . Theyre not above being out right dishonest or playing games. Dont dare be educated,outspoken or open up your mouth to advocate for yourself. Youll be sorry. You know its not a good place when your primary care doctor tells you to sue them!

Tl;dr: The people are kind, but dont often listen & if you dont want to be pushed into injections/RFAs or have medication concerns maybe look elsewhere.I have been going there for 3 years & my first year I thought they were the most incredible people. Their staff is friendly, the place is clean, they seemed to care & I got to see the Dr not just Nurse Practitioners. Fast forward & it has just continually gone downhill. One, they say youre suppose to see the Doctor every 3 months. That doesnt happen. Ive seen him maybe twice in the last year except for injections/RFAs. Two, they have really started only caring about that surgery center. If you cant or dont want to do injections (I was unable for 6 months for outside reasons) they immediately start becoming extremely pushy and seemingly well we cant do much else.Three, they have just stopped listening. Ive been on the same pain meds for 3 years, and have been informing them for the last 1 1/2 years that they losing effectiveness / werent effective anymore (towards the end). They made zero changes & kept just saying well see how you feel after this injection & putting it off. When I finally forced them to change it they put me on a time release version of the same medication & took away my fast acting for in between pain meanwhile the time release didnt help. Everything becomes injections/RFAs or we dont know how to help Ive been going to Physical therapy for 9 months which does help realigning to less pain, Ive done every injection, every procedure, everything they say lets try this I do it.The final straw was last month (June) I took a urinalysis, it came back clean. July they screwed up & didnt call me or my doctor til the Friday before my Tues appt to say my referral had lapsed. My meds needed refilled on Wed. Due to the mess up I was without meds completely for 12 days since you cant get them without a doctors visit. When the referral was fixed & I got in for a new appt they said because of the 12 day lapse I needed a new urinalysis. I refused, which I have never done but I had just taken one the month prior & nothing has ever been in my urine that wasnt suppose to be there. I was on a very heavy period & simply didnt want to because I was not comfortable with it. Had they not messed up, I would have been there nearly 2 weeks prior to my period like I always am.It started out as then we wont write your pain meds today which I was irritated by, but said fine. Then after speaking to a supervisor to explain my frustrations of the past year & this incident I was informed that if I refused a urinalysis they would completely drop me from care despite the fact that I had RFAs scheduled which I would be cancelled from & 3yrs of care. When I became irate at the situation I was then informed that they would keep me in care but would never write me pain medication again if I didnt. At that point I was quite simply too annoyed & angry, between this & the past year and a half that I just said that I would keep the RFAs but would be finding a new doctor.Also the woman at the front desk that does scheduling is possibly one of the kindest people youll ever meet in a doctors office & Integrated Pain is lucky to have her.

Does not care if ur in pain had 2 injections and had to almost beg for pain meds cuase i was in so much pain and they wont let me switch doctors within the clinic and not aloud to see a orthopedic doc or get refered to one and i tell them in pain for 2 yrs and wanted somthing done and nothin but im stuck cause workerscomp so idk wat to do worst experiance ever and i only saw the doc once and only see a nurse i have never seen this before and they dont even know wat a workerscomp work status report sheet is so now all i do all day is suffer 24hrs a day in pain and a doc i cant really count on

I had been a patient at this clinic for over 3 yrs and received I felt great awesome care. Drs were awesome but the front was doable. I live 5 hrs away but since I started with them I wanted to continue my care with them. since they switched over to a surgery center with sedation and now all these new laws. I found it to be a bit annoying, and now having to come in once a month for refills, thats a lot of.money to get refills andbhavingbto do drug test. I had to cancel and reschedule 2,appt consectivlely. they told me today that they will no longer treat me., because I cancelled twice Wow! Im angry and hurt. what happen to do whats best for your patient, and being mindful of some ppl do travel. oh well! Im just gonna said God has a better and more innovative pain clinic for me. Im very disappointed that everything has really just become a business about making the money and not so much about patient care. Im sad and pissed that I have been treated this way. They really really suck.Smdh! No recommendations from me.

I love the care I get here and my pain relief has been grateful. Im so blessed to be getting the pain relief thank you to my dr and the grate staff that work their!

My pain was gone and I was able to be sedated for my procedure. Thank you!

If you have the absolutely nothing to do, meaning you have all day to wait in a doctors office, then this is place for you. Also, you many never actually see the Doctor unless you cause a seen, but the Nurse practitioner will be happy to refill your meds. Stay away from this place and go somewhere that treats you like a real person and not a number!!!!!!!!!!!!!!!

First went there for my back pain, and had ordered an xray then an mri. Comming to find out they did this procedure with anesthetic and they were real easy going with me and explained everything step by step.and the procedure was a successs. And even called me shortly after that to check on me. Im very pleased with everything. This a must go to clinic. I highly recommend this place.i recommend this place to anyone and everyone whos going through pain.