I am currently sitting in room ten (10) awaiting my appointment that was scheduled at 10:30 am. The door was closed for over thirty minutes and I finally went to the desk and asked for an update. Professionally speaking when you have a patient in a room waiting and the doctor is running behind is not courteous to let the patient know and check on them as a staff. After all you know the doctors schedule better than the patient. It is currently 11:14 which is well past my scheduled appointment time of 10:30 am. Still no update.

Couldnt live without them! I was hesitant to go to a Pain Management Facility following a horrible auto accident I was in since I had never been to a Pain Management Facility before. But it is one of the best decisions I made to go here after being referred to Pain Management by another doctor.. They have helped with my back and neck pain, also helped to get my terrible, long lasting headaches under control.Dr. Holder and Ms. Williams are absolutely wonderful professionals. After trying different techniques for my pain, they gave me options for me to choose from going forward.. Yes, you do have to sign a contract if you are prescribed a controlled pain medicine but that should be no issue to anyone unless that patient is a drug addict. The contract you sign is a Federal requirement intended to prevent patients from abusing pain medicine.

Dr matt is great. Staff are incompetent

Every single appointment I have had with Mrs Williams has been amazing! She really does listen to her patients and do what she believes is best for them. Dr holder has been very nice and super professional when doing the injections and it’s really helped me get tons of relief. The only negative review I have is when I sleep an appointment time , it takes another half hour to be seen and I think if they’re behind they should inform the patients so there not feeling like their wasting their time but other than that I love this clinic.

I have been a patient for over 17 yrs and they are some of the most professional and courteous people I have ever had the pleasure of knowing. They look out for their patients and go the extra mile to take care of you. They have helped me through 2 disc replacements numerous back injections and a spinal cord stimulator. And have always tried to help me manage my pain.

Wonderful and very professional staff. Although Dr. Erin Chaney and nursing staff are wonderful and very professional with an actual sense of caring for the patients, I want to single out the young ladies that seat at the front desk where they received everyone that comes to the facility. Their great attitude, professionalism and smile makes everyone that enters a warm welcome. Kudos to the entire Johnston staff

I had an epidural block on my neck yesterday, The nurse that prepped me for the procedure was very friendly and informative. Giving me step by step instructions and expectations of the procedure. Dr. Erin Chaney was AWESOME! The entire procedure was almost painless. I honestly thought they were still prepping me when she said, All done! I highly recommend this office.Also a shout out to PA Bruce Miller who did my initial intake before setting up my procedure appointment. He was thorough and helped me to go over my medical record. Very nice.

We were kept waiting about 100 minutes after our appoint and we were there 30 minutes early. Never had an wait on an appointment go over 30 minutes before have you?

I cannot say enough about how well my experiences have been over the past few years. Dont judge them on the first visit. Theres several doctors and you may have to find the right fit.But I have always recieved great treatment from everyone....the front desk is also very professional, kind and friendly.

Nothing but the best. Everyone a true professional, giving the best care possible. I believe my quality of life has been enhanced to a degree I never thought possible.Lawrence H. Cofer, Jr.

Prepare to wait 20 minutes for assistance if you call.

JPM has been an absolute godsend. The staff there are so incredibly kind. They truly want to diagnose and help those in pain. I have recommended JPM to other veterans and friends and will continue to do so! Additionally, Im writing this within 30 minutes of my LRFA Procedure (not fun if you dont know what it is).

Great staff, courtesy & polite. Everyone does an excellent job, very professional. After my RF Burn appointment, what great relief I got today. I would like to thank each and everyone. Happy New Year 🇺🇸😎

I see Dr. Chaney. She is the best doctor I’ve ever seen for my pain. My migraines are under control. The nerve blocks help relieve the pain in my knees and shoulder. Dr. Chaney is a great dr. but over the years just getting to know her in the office she puts me at ease knowing she really cares for me as a person. Thank you Dr. Chaney for all you do to help me!!

I have been with JPM from its beginning. The staff has treated me with respect and kindness. Ive been seeing Dr. Erin Chaney she is an outstanding doctor who has helped me to manage my pain for many years. I would highly recommend them to anyone who is interested in pain management treatment.

Wonderful staff and doctors, highly recommend for anyone with extreme chronic pain like me. Ive had multiple spine injections here and the bedside manner to make sure im okay is fantastic.

I so love this place. The staff is wonderful . The doctors try so hard to help you bring as little to no pain. I never feel rushed. The doctors & the P-s really sit & listen to what you have to say. Not to many sit & listen. Most Dr & PA just rush u out the door

I was received with open arms . I felt like i have finally found a doctor, who had time to consider my health and well being. I have no problem telling everyone , if you will give Johnston Pain Management a chance i think you will be more than satisfied with their services. My experience indicated they were as concerned with my well being as a whole. Not just the pain i suffered. Highly recommended !

Wonderful, professional people that work here! The office staff were friendly, and the office itself was very neat and clean. Jessica Foley, PA, was very knowledgeable and efficient! Happy I have been referred there,...especially being a disabled veteran. Thanks

Terrible because u missed ur appointment they say leave and dont come back been going there for 6 yrs and never have I ever been talked to that way . And Mr Johnston didnt even do anything about it and how I was treated

Their continual care keeps me going, and they always look for new ways to help. They are friendly.Ive had issues in the past about them changing appointments and then charging me for not showing when I was unaware, and they get pretty defensive when questioned or challenged.Overall they are a good clinic.

Very effective treatment and efficient office. Caring staff who are also very understanding of chronic pain issues. They actually listen to patients concerns. Highly recommend.

I have been a patient since 2017, typically go to Sneads Ferry office which Cathy and that whole team , including providers are amazing, professional and compassionate. Have had to be seen at the J-ville office the last few visits for procedures and have to say Ashleigh and Mikayla do an awesome job at the front desk, 1st impression is so critical with any type of business and they get a 5* rating as well as Cathy in the Sneads Ferry office. Kudos to you ladies for the care and compassion you show to us patients each and every visit.

I would just like to thank the staff at Johnston Pain Management for the wonderful patient experience I had today. I felt my care was very personalized and that each step of my care was unrushed and caring. It was evident that the staff is not pushed by management to rush people through (for the sake of a dollar), each person in the process of my epidural injection stopped to listen and make me feel like I mattered. I appreciate the care I received today, thank you for the top notch patient experience. Sincerely, Tiffany Mitchell, Owner, The Geek & The Grammar Queen

Ive been going here since 2010 and I have to say that they have really taken great care of me. The staff and doctors treat me with respect and dignity but maintains a high level of professionalism. The customer service I have received has been outstanding and the doctors actually pay attention to my needs and concerns. Im not on any pain meds but I do get injections and have had other procedures . They have taught me how to handle my pain and have managed the pain I do have. I highly recommend Johnston Pain Management if you have chronic pain issues.

Helping to alleviate pain is their goal... I am very satisfied with the results I have received....the staff who take a sincere interest in the patient. I can go on and on but until you go there and experience it yourself, youll just have to take my word for it.

I had been going to a facility in Wilmington for over 4 years, tried several spinal injections which I never got any relief. There, they really were too eager to treat with meds and more meds. I started at JPM about 5 months ago and have successfully gotten off Percocet and stronger opiates to something not as strong or has the high potential to be abused. I also received an injection (was hesitant to try another one but relented) 3 weeks ago and it has helped tremendously. I’ve not been in this little pain for years! Very satisfied so far

I was a self pay patient when I first went there. It cost over 600.00 for my first appointment. My appointment was scheduled with Dr. Johnson. When I got there, I was told I had been switched to a PA. Then I was put in a tiny uncomfortable spot to answer a bunch of questions that seemed to me to be totally irrelevant. At least half of them were non applicable in my situation but I had to answer them anyway. I told the girl up front that the answers were not going to be correct because they did not apply to me. Then I was off to the PA who made me do a lot of extremely painful tricks. That took about an hour. His answer was well, the good news is your pain is real, but I cant help you because of the questionnaire . Then I was scheduled for another expensive appointment with their psychologist. She asked me why I was there, I told her I wasnt sure, I knew the problems with the question sheets, but I told her the doctors would not help me until I talked with her. She told me you are not handling your pain very well, I cant help you. That was the entire session, I spent a total of 6 minutes with her. I have 4 ruptured discs, one cracked, one jagged, arthritis, disc degeneration disease, several pinched nerves, and spinal stenosis. I think I handle my pain very well. They made me feel like some sort of demented hypochondriac. They had no care for me at all, only my money. They wont get any more of it. On my last visit I was quoted a price of 26.00 for a urinalysis, when I went to check out they wanted 300.00. I have never seen a sorrier bunch of health professionals in my life. Ive since, gotten my disability and I ended up going back to Raleigh for a good doctor. My advice, if you are in legitimate pain, dont waste your time. It seems the people who sell their meds on the street dont have any problems at all getting help there.

I have never had any problems, I am treated with respect, kindness and compassion. Everyone that I talk to have always been very pleasant. I have gotten 100% relief with my management, I would recommend Johnston Pain Management to anyone seeking relief from the most horrible pain imaginable. I am happy they are here :) :)

They need someone to manage their office. The providors are chronically late to see the patients and it seems to be the acceptable practice. They are quick to receive your co-pay and then you sit in the waiting area for 30-60 minutes past your appointment time for the provider to walk in for a 10 minute visit. If the provider needs more time with the patients then schedule it!

I LOVE IT HERE WITH OUT A DOUBT ..THE STAFF IS GREAT AN MY DR. DR T WHITE & NURSE TIERRA IS THE BOMB ....IVE WITH THIS FACILITY FOR ABOUT 18 YEARS AN I WOULD TRADE THEM FOR ANY OTHER PAIN DOCTORS ..THE ENTIRE STAFF ROCKS....

Now I will start off with I am not a current customer of this facility, however, some of my customers are and this is on behalf of them.This clinic lacks the actual professionalism I would expect of medical professionals. This place from what my customers tell me, has placed or wants to place them in great harm by pushing their medicinal agenda. Basically what gets them paid. Proactively I would ask they review the peer reviewed and verifiable scientific data (ps: Doctors are taught this in school...remember!) in regards to Kratom. This clinic is turning people away and have ZERO idea what they are doing to patients. I would strongly recommend two things: 1- have your director watch a leaf of faith on Netflix and 2- go to americankratom.org and look at the factual scientific data that the fda is failing to recognize. It’s all about money and it’s high time these doctors do what right for their patients! It about harm reduction...not a damn paycheck.

Frustrating. My first appointment was scheduled to be 4 hours. I had to arrive an hour early only to be ignored for the better part of that.Now Im here for a follow up at 830am and it is now 915am with no doctor in sight.Havent gotten any meds my PC doctor couldnt have prescribed for me. Staff is super nice, but they have zero concept of time as I have a job and need to get back to it.They may help some people but I am unfortunately not one of them. 4 referral appointments to use, but I wont be back.

Been going to JPM in Jacksonville for a few years now. Had previously discussed with my PA about the Spinal Cord Stimulator Trial. So I made an appointment. It was a month out and by the time the appointment came around I had a mix up with my Daughters Doc appointment so I had to cancel mine . Well they charged me $50.00 and told me I wouldnt be able to reschedule that appointment until I paid it. On my next visit I did pay it and tried to make another appointment. However only after paying the $50.00 was I told that I wouldnt be able to make an actual appointment but I was to call in randomly to see if there were any cancellations. Having a 4 year old who I was told was not allowed to go to that appointment with me, was impossible. Fast forward a few months and I was finally able to make an actual appointment. So I go like scheduled and not until I get there am I told that I have a $50.00 copay bc that specific doctor doesnt take one of my insurances!. Was never told any of this beforehand! So Im completely done with that office!. The Jacksonville and Sneads Ferry offices are like night and day! I now only go to Jacksonville office for my injections. Otherwise I stay far away from them. Horrible people and unfortunately a few bad doctors that ruin it for the decent ones there!

Ive been going here for about 4 years and I have the highest regard for JPM. For the first time in 40 years I dont have to justify my pain. The fact that the drs are board certified Anesthesiologists gives them a special insight into chronic pain. I know Dr.Chaney truly cares about me and how I feel. Her ability as a healer and teacher is remarkable especially in this day and age where patient assembly lines are the norm. I cant thank her enough. The admin and clinical staff are also great. Ive avoided a lot of surgery due to JPM. Please dont become an HMO! Greg Hatchfield

Ive been going to this office for years now and I have never had any problems with them. They have always treated me great. My doctor is very understanding and listens to what I need. I believe the long wait times come in when you have a doctor that listens and takes his/her time with patients. I know my doctor has stayed late and called my PCD when something wasnt going right for me. She refused to let them get away with it.She has made sure that my pain is being managed. She doesnt just give me meds and thats it. She gives information on a natural way to deal with the issue before trying any medication which I appreciate because I dont want to take anymore medication.I recommend this place to anyone suffering from chronic pain. Before going here I was laying in bed suffering on a daily basis. Im not out and about like I use to be before getting sick but I can do more than I did before going to Johnston.

I have never been here, but I have friends who have been. They make you sign a contract with them, so you cant go to another Dr. These people are in constant pain, but nothing is being done for them. Since these people were so neglected, they can only buy pain medication over the counter. Because they chose to go to another Dr, get a second opinion. Please do Not go here. !!!!

I have undergone so many treatments for my 3 forms of arthritis and fibromyalgia over the course of approximately 8 years that my immune system is non existent. After 6 surgeries to reconstruct tendons on my right hand over a 6 month time period, that would not heal and taking too many drugs, I requested a referral to Johnsons Pain Management after speaking with a long term patient. I drive approximately 130 miles a day to be treated here, because it is marvelous. I was given an immediate appointment, examined, accessed and set up with the Butran pain patch as well as spinal injections as needed. I have access to pain killers but only take one at night to help me sleep. Johnsons Pain Management is wonderful and I sing their praises to all my family and friends

I have been pleased with the service at JPM. The staff is always courteous and professional. They have made every effort to help me manage my pain not only with different drugs but other options as well. I would wholeheartedly recommend JPM to anyone in need of pain management.

I had been going to Johnston Pain for the better part of a year and my experience with them was just bad. The employees at this center made me feel frustrated and unheard, they were borderline rude at times and really didnt seem to want to be there most of the time. One of the PAs at my previous center blatantly ignored me for most of one of my appointments. Another PA ignored that I had already had extensive conversations with my previous Dr. and we determined that PT and pain medication combined were the options I was going to go continue That Dr. had explained that the blocker or cortizone shots would not work due to the several issues that were going on in my back. I felt like I was profiled by several of their employees, I was ignored and that they didnt care what I had already determined with my previous doctor (oh and I had brought in all of my medical records from the previous Doc showing all of this)Over a period of several months they continued to ignore me while going through with the shots and having to deal with ridiculous amounts of anxiety and pain for them to finally say okay heres a prescription now.Im not sure why they repeatedly not only ignored me but argued on a couple of occasions on how my own body reacted to the medications I had been on and were currently on. Maybe they had the excuse to do everything that wasnt done, even though my Dr. Already determined it wouldnt work, so they did for their own monetary profit at the expense of my own building bills. I was even given a prescription of something I was being prescribed by another doctor which I tried to explain but again I was ignored.Seriously, I wouldnt recommend Johnston Pain Management to my worst enemy. Dont waste your time. Im now with Dr. Auman at Crystal Coast Pain Management and I am so happy to leave behind all the anxiety and pain.

For MANY years I have been struggling through excessive, on-going back pain. This pain prevented me from being able to perform some of my job related responsibilities as a special education teacher. Just as important it prevented me from being able to actively and meaningfully engage with my young grandchildren. Dr. Johnston accepted me as a new patient - just as I decided that I was going to submit medical retirement papers. He spent quality time with me explaining the possibilities ahead of me through his treatment plan. After just 2 months I had a reduction in pain of over 60%. I have rescinded my retirement package. I am beginning to be more active with my grandchildren!! I havent said this in years - LIFE IS GOOD!! Thanks to Dr. Johnston and his pain management staff (especially Rachel!!)

Since coming my pain has been reduced from a 10 to a 2 most of the time. Never feel rushed by the staff. Facility and staff are neat and clean all of the time. Staff are very professional at all times. I am very glad my medical doctor referred me to them for pain management.

My initial consultation at JPM Clinic in Jacksonville was painful, time consuming, cold and practically accusatory. I was there for more than three-and-a-half hours yet never saw an MD. I dont mind in the least seeing a good PA, but for a first time visit (after having worked in the medical field as a nurse for more than 45 years) the patient should see a dr. My reccomendation is explore more than one provider for your pain management needs. Im sure there are many people who swear by the place, and good for them; however theyre a little bit too rigid particularly with an aging population whose chief complaints involve severe, chronic pain. There are other options for pain management in the Jacksonville area and I encourage anyone whos looking for a balanced medical assessment, not a expedition looking only to protect themselves from a deepening distrust of anyone seeking genuine pain relief and a care plan tailored for an individuals medical requirements, to explore more than JPM.

Would give 5 stars if Physicians Assistant Tiniki White didnt treat his patients so poorly. Dr. Chaney, Dr. Foley and every other Dr./Nurse have worked with have been great, only one bad experience thus far, not sure where he got his customer relation skills?

Cathy Supple plus entire staff at Johnston Pain Clinic in Sneads Ferry very professional and efficient.

I would not recommend thia place to anyone! staff is very rude better yet the pas are worse! ive seen rachel bennet. and jessica foley they are both very unconsiderate and rude.. they didnt help with my pain what so ever.. furthrrmore the last visit i went to instead of helping me they git rude and called me out for making this review! what a piss poor dr

I was a patient here for 5 years. While I was here they suggested multiple paths of care. They listened and in the end they made me feel like I was in charge of my care. When the time came for me to move on, they showed genuine interest in my continued care. I didnt give them 5 stars because there are 2 people there that have made it clear they dont see you as anything other than a Junkie. They worked with me when Tri-Care lost me and was proactive in working around the Red Tape that comes with Naval PCMs. The Admin Staff is very polite and I recommend Mrs. Bennet and Mrs. Folley adamantly.

Came here for 4 years, great staff.

I have seen Dr. Sharon Drasbach regularly for nearly two years. I found her knowledgable, professional, and compassionate. She quite literally saved my life. She met me, psychologically speaking, where I was and it wasnt pretty at all. Her patience, understanding and guidance were life saving and greatly appreciated.Dr. Drassbach is a blessing to the community she serves and an assest to the professional community she represents.Danny ShellEmerald Isle , NC 28594

I CANNOT stand this place!!!!! They have been NOTHING but a terrible place to go for ANYTHING!!!. PAIN I dont think they even know what that is or means to the person that is in pain. All they want to Friggin do is give u Motrin based Pain medicine. If I wanted that I would of went to Naval. And know they r screwing me again becuz I signed and Friggin release form for ALL of my information to be sent to a Dr in Wilmington. So I could actually see a real Dr and guess what they didnt send my IMAGES so now I am sitting at an appt. That isnt going to be any good to me bcuz they have no way to know what they r looking for!!!!! WORSE PLACE TO GO!!!! PLEASE STAY AWAY AND PS. THE STAFF SUCKS 2!!!

TERRIBLE . Please dont waste your time coming here, unless youre a pill seeker. I saw Ms. Smith, she was rude to me, did not listen to what I actually said, and prescribed me meds that didnt help. I asked for other options and she wanted to switch my meds. Without looking at what they may contraindicate with. The providers here have no compassion, want to throw pills at you, and do not listen to what you actually say. I havent been treated so poorly by a health care professional in my life.

I was skeptical at first as we had moved from Wisconsin and going to some place new was rather nerve-wracking. How would I be treated? Would they understand my pain? Would I be able to stay on my current pain meds? I was very pleased with Jessica. As a retired RN she discussed everything with me as a collegue. She came up with a new treatment plan that included my current meds and adding to them. Very pleased and would recommend to anyone seeking relef from Chronic pain.

Im a double amputee in a wheelchair that has been on pain meds for 13years went to Johnson pain for help and they said they wanted me to do mental therapy for 3months with no meds bolts and plates in my hip no meds Im about to blow my brains out thanks Johnson pain management for NOTHING.

So i was referred to this clinic for an L5 injection VIA my surgeon and was told the Friday before my Monday morning appointment to fast and take no medications 24 hours prior to the visit. Verified i had a driver upon registration (getting an injection). I was 2 hours into the visit when the doctor finally came in and sat down. The doctor then tells me there are no injections scheduled for the day. By now im starving and obviously irritable so maybe i came across a tad sarcastic when i asked why i wasnt receiving the injection i was sent for and dressed in a gown if it was just a consultation? It was then that i began putting my clothes back on and just requested my personal things, said they could keep the $100 copay if i could just leave in peace. It would seem someone dropped the communication ball somewhere or else i would have been dressed the entire time, belly full, and not in as much pain. This type of clinic may be right for some folks but im old school and demand my money pay for personal service not cookie cutter pill puppet service.

Every time I went Id be at least 10mins early to my appt and every time would spend at least an hour in the waiting room. The first time I went there the doctor spent barely any time in there, and took me off the meds I was on (which was the 10th one my PCD tried me one) even though it was the only one that had helped me and said because of you only being 20 Im not leaving you on these because their are people who abuse it. ANY MEDICATION PERSCRIOTION CAN BE ABUSED! Besides that because he imeditatly took me off them (and with how long I had be taking them) I went through withdrawals (like anyone else on that medication would do). If they would quit stereotyping and pay more attention to their paitents as individuals with what they are going through they wouldnt lose as many people.

The wait is ridiculous! Every time we get there on time we wait easily 30 mins to get in, in the waiting room so many people complaining about the wait

I was forced to use Johnson Pain Management through Tri-Care. I have been very unhappy with the staff since begining my treatment there. There has been times were I was forced to wait for over an our in the treatment room without a provider in sight. On two different occasions I had to walk out of the room to reschedule do to the fact that I had to pick up my daughters from school. Well today.......was it for me. Back in June I had my last appointment with this clinic when I almost begged them for a reminder phone call because of the medicine (Topamax) that I take which can cause short term memory loss. They assured me that I would receive that phone call. I never received a phone call to remind me of my appointment. So, today...due to extreme pain I am forced to take severe back and neck pain and I was told to call my provider at this clinic for an emergency visit. Well...I called and left a message, barely being able to talk due to the pain.......I get a phone call back from the staff informing me that you can not be seen until you pay the $25 for a missed appointment back in July.. I informed them that I never received a phone call and that I can bring my phone records to prove it. So, they went on to say well we really dont have to call you its your responsibility. Then Im asked to bring the bill in for proof...not 3 minutes later I get another phone call from the childish staff saying oh thats ok about your bill...because it will not show a missed call but, you still cant be seen until you pay your $25........So you mean to tell me...the hell with all of the pain that you are experiencing....until you pay up...we cant do anything for you because, you owe us $25....I know for sure that tricare has paid this place over $10-$15,000 and they want to deny me treatment for $25....The sad thing about this is...this is a learned behavior......its coming from the top down and I will be sure to continue to complain to Tri-Care and the Naval Hospital about the service that we are getting from this money hungry place.......The pain that Im experiencing can not wait for another consult so, I have to see them as soon as possible but, as soon as my concult is up with this place.....I will request another pain management clinic regardless to how far I have to travel.....I advise any Active Duty, Retire or any Family Members to stay clear of this place.......

I was referred to this idiot by my primary doctor. All I wanted was an injection for back pain. He insisted that I take 4 vicodin a day and said that if I didnt he would assume I was selling them. He also has a scam going with the psychologist there.Before he would give me the steroid injections he insisted that I see his partner Dr Drebach a shrink. When I showed up for the appointment they told me that my insurance would not cover it. They lied. I only had $45 in my wallet and they wanted $80. I told them I would bring back the rest of the money right after I saw the shrink. They would not go for that. Clearly they were scamming. They ended up billing my insurance for the missed appointment. I think that the plan all along was double dipping.I also witnessed his staff being rude to a Marine and his wife.

I was referred there after a couple knee surgeries .I wont recommend this place to anyone.