FRONT DESK SECURITY GUARD: Please hire a more caring, attentive person for the front desk. Ive been here 3x in the past year and dealt with the same grumpy old man. He has the poorest bedside manner of anyone Ive met in my life. You could be dying and he would not get up out of his chair. You could be in the worst pain and he wouldnt ask you if you were ok. He simply doesnt care. Hes there to collect a paycheck. Thats it!

Great job! From the time I checked in until the time I checked out my experience was great! Everyone from the people who checked me in, and the Nurses, the person that drew my blood and the ER doctor was all very nice and caring and showed compassion to me! I felt that everyone did a great job! I send many prayers and blessings to all of the ER staff!

My mom had to be taken to the emergency room there and they were awesome. Very attentive and polite. The staff helped her with anything she needed. Mom was very comfortable and had a nice pleasant experience.

Shout out to all of the nurses, doctors, and staff! They really do work as a team effectively and efficiently. They are on point and anybody saying they’re not I noticed are people who don’t consider what these people are doing and how overworked they’ve been during this pandemic. IMO if you go there during this time understand that even though you might feel your med emergency is more important than the next the people here are taking care of the most at risk patients first as they should. Some of them are the only ones in their unit available like the man at Eco. Regardless of these nurses being cussed out I watched them meet each person including myself with care and absolute patience. Thank you to everybody who helped me over this past week at Memorial! 🙌🏾✨💚

An amazing hospital with great staff. They treated my love one with care and compassion. Very clean as well which is important during these times.

The care that I received at Memorial hospital was less than exceptional. To be clear,, I came to this hospital specifically, because I went years before and it was an amazing experience. I waited for over 8 hours... watching people coming in and leaving before I was ever seen by the doctor. I heard in hushed whispers that my chart had been lost. I am 27, and I was being seen for possible heart problems, so it was a little hard to believe that they lost my chart. Eventually I saw someone and they did give me acceptable care, but next time I might go somewhere else..

Gary and the staff at Memorial emergency were above and beyond with hospitality and professional. Ive never seen a hospital that literally had bedside manor from the security guard to the dr. Thank you for making an uncomfortable situation as comfortable as can be. Thank you.

For the past 21 years I have use this facility with great satisfaction.My last 2 visits has been terrible.2weeks ago I was transported by rescue.I arrived at 3;15 and it was until 6;30 pm when the ER MD decided to help. Thomas,Stephanie A DO She has no empathy and she lied about the results ,try to perform an adjustment for the dislocation of my shoulder,need help from 2 Providers.She sald that the procedure was successful.and when I was handled my discharged papers was when I discovered that my humerus was fracture.TERRIBLE MD.TERRIBLE MANAGEMENT,STAFF was terrible too

I came in with high blood pressure 194/123 or something like that. They did not draw any blood or do an EKG. Because I shared that I missed a couple of doses of my BP med and I was exhausted from work, they assumed it was anxiety. I was not given any mediations to reduce my blood pressure. I was given .2 mg of klonopin. immediately after I was given the medication the nurse told me you can wait 20 min to see how you feel or go ahead and leave My BP upon leaving was 184/118 (or so). Those where the only 2 times they took my BP. The leads for the monitor where placed on wrong so I had interference with it recording correctly. He only checked once to see what was going on but it continued the whole time I was there. I left knowing I still had untreated hypertension because I knew I wasnt going to get any further service. I had been dismissed as an anxious nurse, not a patient with uncontrolled hypertension. By the way, I am a Registered Nurse!!

I hurt my knee and was in serious pain. I waited at another local ER (Baptist South) for 3 hours without being seen. I left that ER and went to the Memorial ER on Race Track and they got me in in less then 10 minutes. The staff is very friendly and professional. Even though they are not a preferred provider with my insurance, and are a more expensive option. I will go here from now on for any emergency needs.

Care was great, but call lights need to be answered. I stood as close to the doorway as I could to flag someone to help me to the bathroom. This is after the call light was on for over 5 minutes.

I got the care I needed when Ascension St. Vincents said that they couldnt do anything. Dr. Papa is the man!!! Will definitely go back if I ever need to go ER again!

As someone with a history of cardiac problems, and who has been to every hospital in the city because of this, Memorial is by far the best hospital in the city, and the only one I trust to handle my problems

Whoever answered the phone was very rude. I was trying to explain to her what the doctor told me and she yelled“ I don’t care what the doctor said.......” after I heard that I just said you don’t have to be rude and I hung up. I just needed my results because I’m supposed to go back to work today. I’m only giving three stars because the doctor and initial nurses were sweet it’s just whoever answered that phone.

I took my mother with a severe pain in her stomach without eating for more than 15 days and we waited 3 hours in the waiting room. Very bad service. I heard when the receptionists said they were not happy, they gave her medicine and sent her home. She got worse and I came back on the second day and they kept me waiting for 5 hours and my mother crying from the pain then they brought her in but to sit for another 3 hours. the nurses in emergency are super heavy and not friendly with people and less with the passengers who are alone

I had an excellent encounter at the Memorial ER in Mandarin. I was seen quickly by nurses, the x ray tech, and Dr. Callan. Even the security guards in the lobby were friendly and very accommodating. I had a foot injury and the nurses and x ray tech evaluated my promptly and professionally. I did not have to wait very long at all and Dr. Callan came in. He was very friendly, concerned, and extremely competent. He evaluated my injury and made me feel at ease. I was prescribed a tetanus shot and antibiotics. The whole experience was outstanding. I was in and out in 45 minutes but never felt rushed. A few days later I received a phone call and it was Dr. Callan calling me to see how I was doing. I have never had that type of follow up from any doctor. All in all Dr. Callan , the nurses, the x ray tech and even the security guards are a valuable asset to Memorial.

I bring my mother in around 1:00 on a Friday and shes been there for over 3 hours and they have not gave her any pain medication or anything and shes falling down

Ive been here a couple hours now, spitting up blood, chest hurts, hard to breathe. Cant believe its this way. Used to be a good hospital but I dont know what is sooo wrong here now. Others are complaining too.

Brought my 11 month old son who was running a fever on Saturday night around 1030pm went through triage fairly quickly and a woman came over who i thought was the doctor ( apparently she was the nurse practitioner, not complaining about that i know they are qualified to do what she was doing) who did a brief preliminary exam and order a chest X-ray , blood work and nasal swab, didn’t tell me any of this by the way all she mentioned was that she would give my son some motron, but as they did different things of course i asked about it and everything sounded plausible so i allowed it. Around 1 am a man pulls back the curtain and motions to take the head phones off and then also repeatedly says it , i heard you the first time and saw you walk in no need to do all that ,strike 1, no introduction no anything and no visible badge for me to identify you he says put the boy up here so i can take a look at him strike 2 , sir who are you I’ve been dealing with a woman this whole time , and of course i asked , no one informed me they were switching doctors. he rudely goes what ? There is no other doctor I’m the doctor I’m the boss, I’m like okay so who was the lady i was dealing with then ? That’s when i learn she was a nurse practitioner. At this point i definitely had a attitude because he was rude and condescending from the beginning and it only continued from there so now i don’t give a damn about nothing else you have to say I’ll take my child else where. I will definitely be calling the director Monday morning to further discuss and give a even more detailed account. I don’t know if it was my skin color , perceived age or what but it was unacceptable and at 1 am i had to take my child to another hospital. This isn’t the first time this happened to me at memorial but it was the first with my son and that will not be tolerated when it comes to my child.

I went to Memorial Hospital due to a car accident. I waited 7 hours altogether. The EMTs and staff were friendly. They tried to triage me twice, it took 3 hours to get results from a CAT Scan. Very busy hospital and understaffed.

Well I am alive thx to the ambulance crew, and got bag of fluids at the hospital, however I could hear a lot of disparaging remarks about my status as transgender despite my condition. Also my discharge paper work held basically no info on what they did to help me. It did not even list the x-ray or fluids. much less anything else and I was in and out of consciousness the for most of the visit.

After a 4 hour wait with breathing and chest pains we had to leave. We sat in the waiting room, were called back for x-rays and then placed back into the waiting room. We left and went to Baptist South where we were taken right in with no wait.

They didn’t really help me knowing I shared with them I had Covid um they sent me home with nothing it was horrible. Not to mention they told me I had nothing in my chest a couple days later I find out I had Pneumonia struggling to breathe

The fact that the hospital has a metal detector and security ramble through your purse is ridiculous. Than theres no privacy concerns, the insurance representative take your information in the emergency waiting room. They need to shut this facility down.

Whoever is answering the phone about prescriptions need to be fired.... no customer service skills and very rude. I was calling about a prescription to be transferred to a different place and she didn’t help me at all and laughed about it when I told her that i didn’t know what else to do.

I wouldn’t recommend my dog to this place .

Its crazy how nice everyone here was. I really mean everyone. We had multiple nurses and the head nurse were all fantastic. They took good care of my wife, thanks to all the staff. Richie was by far one of the coolest paramedics we have ever met. The nurse Will was funny and caring and very straightforward. Kaitlin was extremely nice and fun and tended to my wife carefully and was so cool about everything. Thanks to everyone!

Waited for 6 hours they thought I had left but was only in the bathroom, prescription sent to wrong place twice, then they just gave me it at the ER. Social security number was requested in a waiting room full of people. Would not return here, military medical is better than this place.

They have security guards check you on the way in and they have no business asking what your purpose there is. They are not qualified to determine if you are in need of hospital services...Their job is to scan for weapons/contraband...Not to ask you whats wrong with you and why you are there.Doesnt that violate some HIPAA law?They try to make up hospital policies and cannot produce any factual literature to back up their made-up version/interpretation of policies.If you assert your rights and challenge them, they get triggered and want to assert their authority (of which they do not have). Make sure that you know the policies of the hospital and dont back down.I dont work there and have not seen what happens there but to have to go through a metal detector just to enter, seems a bit scetchy...As far as the staff.. They come in all different flavors. Some are good... Some are not..

The wait time was 8 hours wtheck

I came here with a broken nose they did a CT scan on my head told me I would probably have a concussion, the staff was nice and worked quickly because I was covered in blood but they didnt clean the split in my nose nor did they take my vitals, I went to my primary doctor for a follow up he checked my arm for possible fracture and also informed me my nose needed stitches or glued shut but by then it was too late and now itll leave a scar, please have someone follow up with message here thank you.

Terrible Experience. ER need IV training

Memorial Hospital staff gave me the best experience I ever had at a hospital. I went to Shands hospital to see a doctor, however, after waiting 4 hours I decide to wait no longer & leave. The following morning I went to Memorial & was in & out within 50 minutes. The staff was caring, attentive, and made me feel so comfortable. They could not find my insurance information on the initial search but they kept working until they found it. Awesome folks & I would recommend them to anyone for a great experience. The only issue I has was the parking because they are doing some construction over by the emergency department. Other than that was the best experience.

When I took my roommate there the first time 12/29/19. The visit was about 1.5-2hr long total.He was told to get a chest X-Ray to look at his lungs however no one did the simplest lung examination which is listening to them, the x-ray was clear. The physician spent about 5 minutes in the room and left never to be seen again. During the time the provider was in the room I informed him the patient has 1 kidney and Lupus, he already has a horrible immune system.The nurse comes in gives him pain medication (was not asked for), nausea medication (not asked for) and something to lower his fever.The prescriptions that was given were tamiflu, nausea medication, and a fever medication.I specifically asked for him to get a steroid to help boost the medications effect as it is always done due to the Lupus, the provider refused even though it has been shown that patients with Lupus should get steroids to boost the effects of the medication that is given.So on 12/30/19 we show up again because he has gotten worse. Fever has increased, night sweats, night terrors, extreme fatigue. The wait time says 14 minutes average well it was about 20-30 minutes just to get to triaged and then we sat for another 2.5- 3 hours and was not called back other than for another X-ray( which was denied because it was pointless and again they didn’t even listen to see if it was needed), and had blood drawn.

We waiting for more then 2 hours and just put morfina for the pain and that is all.... is really 😥 😔 😡😡

Beyond just a bad hospital!

Very attentive, fast. NP Edison is amazing. Thank you.

I recently visited Memorial hospital and was very pleased with my ptovider P.A Jennifer esposito sge spoke to me as if i were her sister. She has a spirit that lights up the room, very humbling. She called me during her work shift with my lab results because, she knew i was extremely worried shes the best ER provider Ive ever had i wish i could have her as my pcp. She is a blessing to Memorial hospital.

I literally came to the emergency room because I am hurting there is not many people her and I’m have been sitting and standing in the same room in pain for an hour it’s an emergency room.

Best by far

I would recommend the Memorial Healthcare network in the greater Jacksonville area for all emergent health and maintenance health needs. As a Jacksonville native, this healthcare organization stands out as one that hires the highest caliber staff that truly cares about the health of their patients. In the past couple years, I have had more emergency issues then I would have expected. They all have needed quick reaction, and I am lucky to have been treated in this hospital. Specifically, Memorials emergency department has made enormous steps to improve and become a stand-out organization. Even as the busiest ER in our city, they go out of their way to ensure the healthcare of their patients is a top priority.I have been repeatedly treat in their emergency department by Len Sasso and I am very blessed. His expeditious method and mindset to quickly assess a patients needs is exactly how all ERs should be designed. It is not easy to be in the citys busiest ER, but Len is someone that the Memorial Hospital organization is lucky to have; more importantly, the hospitals patients are lucky to be treated by Len.Another stand-out staff member is Dr. Nadia Bakor. Just recently, I was dealing with a severe respiratory condition. Dr. Bakor and Len recognized the seriousness of my scenario and quickly had me admitted after appropriate testing. The care that Len and Dr. Bakor displayed is exemplary; and as a patient who has had many incidents in recent years, it is a quality in our medical professionals that is very hard to come by. I am very grateful to be on a path to recovery due to these two amazing healthcare providers.

Been waiting 2 hours and still havent been seen. Never been to an ER as sorry as this one. They rather walk around talking to each other than helping

I came in with my ✋ and they did great with me

Very professional

Best care ever!!!!!

Horrible ER, wonderful birthing center

Lazy

Because my uncle is there and they are helping him a lot and the hospital is the best