Clean. Quiet. Nice! This place is chill af. Haley helped me today. Very personable and very pretty. First time patients get like 60 percent off so you know I loaded up haha. Will definitely be coming back

Very clean, very quick, and even more friendly. Carmen was very knowledgeable (and patient as I’m very new). So far the balm and the sleep capsules have been surprisingly effective. This store seems to have everything all in one place. Will be returning.

Carmen was great! Not only was she knowledgeable about the products, but she informed me of a discount. Win win!

I went in not sure what I wanted, but Preston the bud tender was awesome , he took his time fully explained everything to me and made me some very good recommendations. I fully stand behind Surterra as one of Jacksonville’s best dispensary’s. Can’t wait to go back and see what they have to offer next time

Very good customer service. Good selection unless youre after high thc. Thats a hit or miss. Again, staff makes it worth going.

Staff were very well educated on their products & did not try to over sell products . Everyone was very professional, kind & helpful. Thanks.

Went here for the first time today. This place might be my new favorite dispensary. It’s extremely well cleaned and maintained. The workers were all extremely inviting, especially Lamar. The set up is a little different from other dispensaries because you place your order at the front desk. It was weird but extremely time efficient. I was probably in the dispensary for maybe 15 minutes tops and that’s only because I walked around a little and explored since it was my first time.As a regular customer to trulieve and fluent, I highly recommend switching over to this place or at least give them the chance to prove how much better they are.

Great experience!! From walk in to walk out. Staff very friendly and knowledgeable. Shoutout to Preston for his knowledge and amazing customer service!

Fastest and cleanest dispensary in Jacksonville, and no doubt the friendliest! It might look like a ghost town but it’s because they are so quick at getting you in and out that there’s no time for cars to line up. And somehow they still manage to answer every question and make me feel like I’m getting all of the time and attention I could ask for. And the website is so user friendly, sales are posted clearly all over the page so you never miss out. Everything about this place is user friendly, if not, it’s got to be user error. This place is the best!

Today was my first visit. I love the open welcome feel instead of Dr. office behind closed doors. My guide, Carmen, was actually out talking in the waiting area with another patient and myself! It was wonderful to have open, casual conversation and get suggestions. Thank you for a great 1st. visit.CYA soon!

One of most low key best dispensary in jax. Always a great deal not only that, truly some awesome people to chat with!! Go see your girl Carmen at Surterra Atlantic blvd. She’s got you covered!!

I had only ever gone to trulieve before hearing about surterra’s 60% off for new customers, so I figured I would give it a try. the place was clean and not crowded at all. the woman with black hair (didn’t catch her name) who took my order was super friendly and knowledgeable about the products. I was surprised that they had my order together so quickly, I don’t even think it took 5 minutes. kenan rang me out and was also incredibly nice, even apologizing for the wait when I didn’t feel like there was one at all. now home I’m able to use the products and they are all great so far! I will definitely be coming back.

Carmen is always very helpful going through the details of products as well as the deals of the day. It makes the experience much less overwhelming! This is my favorite dispensary because the staff is so great! Definitely recommend!

Carmen was so knowledgeable, great customer service. Always pleasant and helpful! Atlantic blvd center

Definitely recommend coming here!always have a great experience coming,the staff here always goes above and beyond to give amazing service 10/10 should go here.

I Absolutely love this place. They always have what I need and are very knowledgeable about everything in their store. However, today when I tried to make an online order to use the Mother’s Day promotion code because I am a mother , the code would not work at check out. This is the only problem I’ve had and I hope that they will honor the discount tomorrow when I go speak to them about it and do my shopping! Obviously, I love this place since my husband and I are going tomorrow and still spending my money with them! Haha I’m sure they will fix it because they are truly great !

I highly recommend Surterra as a go to dispensary. There pricing is always better than competitors, their personnel is always very friendly,knowledgeable, and helpful, and their facilities are always very clean and their system to sell is very well-organized.

The Guides at this location are so helpful! Specifically I would like to name Carmen and Preston for outstanding service and product knowledge. Everyone is amazingly kind and generous with smiles. Pharmacy here. And in advance welcome to their family

Clean, full of polite employees, and always a good selection. Going here is always so pleasant.

Ive become a patient of surterras simply because of the people. Everytime I go the experience is never unpleasant and they are so kind to my son.Thank you Carmen for advice on how tomlower my tolerance. Its been almost 3 weeks without RSO. Used an Uber tiny amount today and Ive been watching my cats fight eachother for the last 25 minutes... happilyKeep on rocking! You guys have taken my money out of all of these other dispensaries

I love this place. My guide was associate Carmen at the Atlantic Blvd location, who is very helpful with knowledge of products and always recommends the top quality products that suit my needs. She also displays excellent customer service.

The staff was very helpful and knowable. Prices some what higher but worth it. Found new products that I love. Thank you for your help

This location seems a bit more organized, easy to get in/out of parking lot. Staff changes each time I visit. For the most part they are helpful and knowledgeable about products.

Awesome place! Awesome people! Some of the best buds in town. I will definitely be going here alot more often. They had everything I was looking for.

Very helpful and knowledgeable employees within the establishment. Carmen was very helpful with assisting me to find what I was looking for, always a cleanly and friendly environment!

Great products at fair prices, never much of a wait, and always a decent selection. They also have great daily deals, though the deals are a bit harder to keep up with since they cant do texts anymore.

Great staff! Convenient location.

This is the best place to get all your THC needs , plus they have a cute and friendly employees. My personal favorite is the girl with the dreads. She’s always so helpful . Perrrrrr

Very friendly staff! Every time I come here everyone is always so nice and helpful, also very quick and efficient! I love this location.

So efficient! Thanks Mariah

I finally found a dispensary in town with kief! What a great place. Awesome atmosphere and friendly staff, lots of selection and some great deals, too. I will be making this a regular stop. All of my questions were answered by knowledgeable staff and I was checked out quickly despite the dispensary being busy.They take cash only but have an ATM on site, however it does charge a service fee to use. I would recommend visiting an in network atm before going here.

This place is simply amazing! EVERY time we have been there they are nice, laid back, friendly, talkative, helpful, have all products, and dont carry guns and make you feel like your visiting someone in jail. Too many bad experiences at other dispensaries. We wont go anywhere else! Surterra is awesome!

Friendly courtesy was shown , prompt service all smiles

Carmen is the coolest!!!!! Everyone at this location on Atlantic blvd are super friendly, helpful and go above and beyond! Carmen has especially shown mucho kindness and for that, I’ll keep coming back!!!!

This is the best dispensary in town hands down. They are always professional and they always have products in stock. It’s one of the cleanest stores PERIDOT!!!!

Carmen is a true professional and very knowledgeable. She is an asset to the organization

This Surterra location is nice, clean, and super friendly! Jessica is so kind and helpful! She helped us pick out some products (we just walked in), change our pick up order, and was smiling and laughing with us the whole time. She is extremely knowledgeable about all of the products, how they are made, and how to use them properly. We have not received this kind of treatment ANYWHERE else. Thank you so much Jessica for everything! Every associate has been nice every time we have ever been to this location!

Amazing place amazing products and awsome ppl Carman was great help when it came to pick my products I would recommend surterra to anyone

Carmen delivered excellent customer service, setting up a great purchase from beginning to end of transaction. Great team here!

Very knowledgeable and helpful. Knew exactly how to treat this “newbie”! Carmen, thank you. I’m more than happy to give you the shout out you deserve and then some!!

Always a great experience. It was my second time and first pick up order. Very happy. Staff is energetic and always ready to help and also very informative on product.

Love surterra. awesome staff and great products. carmen is my favorite budtender. but the whole staff is quite knowledgeable and always friendly. highly recommended...

Great staff and reasonable prices.

Best prices, best quality, and best customer service.

Carmen was not only knowledgeable with all my questions she guided my choices to the perfect match for me! I will be coming back!

The best Surterra to give your business to , always clean and have the best customer service with awesome sales to match !

Hands down the easiest dispensary to work with. The staff is SO friendly and will answer all of your questions! I will no longer shop at any other dispensary just because I love this shop so much!

A fantastic dispensary! Friendly, very helpful staff! Always a breeze with wonderful choices!

From check in to check out, Carmen and Jessica had me in tears laughing. I love this dispensary, it feels like just a visit to see my friends. Keep up the good work, and thank you for your service. Truly essential.

Thank you for bringing back the mints!!!Awesome customer service and GREAT recommendations from the staff today! THANK YOU!Love the Big Smooth as suggested!!! Great job 👏Love the new location! Amazing staff...thanks for coming out this way!The new lozenges are amazing!!!!!Carmen is amazing!

This is my favorite dispensary in Jacksonville! The staff is so knowledgeable and kind. I’d give 10/10 stars if possible!

Great customer service ever time!

Absolutely love this store! Everyone is treated with respect, its a calm relaxing atmosphere - it definitely doesnt add to my already out of control anxiety, like some other local dispensaries. But it is pricey. I like that even thought flower is big right now, they realize that its not what everyone wants, they have a good blend of products from pills, to creams, flower, vape, etc. And I LOVE that they have a printed menu of whats in stock for you to look over as soon as you arrive.

Walked in and was greeted quickly by associates who explained the daily sale, allowed me to change my pickup order, and get some quality flower. My first go around about a year ago was lackluster but I can say product has greatly improved. Shoutout to Preston + MJ.

THE STAFF IS AMAZING and ready to help at every turn when trying to find a medicine that’s fits your ailment to a T .Carmen one of the employees has been there to help every step of the way since entering this new world of medicinal cannabisThe environment is exceptionally clean and organized and you feel right at home if you haven’t been to this place I highly recommend it it’s worth it not only are the employees great the products are exquisite as well

Great people and remarkable products.

This is my new favorite dispensary. I was a firm believer in Trulieve, but surterra has won me over. I was hesitant to try the new Pax because I’m so fond of my Trustik, but I took Carmen’s word for it and she did not disappoint! Thanks for all of your help. You’ve gained a loyal customer.

All of the employees are very nice and helpful, great product and extremely quick turn around on online orders.

The store manager called me today and apologized for the mishap I dealt with recently and took all the necessary steps to correct this issue and keep me as a customer. I really do love this dispensary so I’m happy that I am able to stay a satisfied customer!!!!!!

Best in Jax. Always a quick and delightful experience.

Very helpful in understanding the different products they have! Very professional.

Thank you so much for charging me for items you didnt even include in my bag. I really love having to lose not only money but the option to buy more weed seeing as all of this stuff is, oh, i dont know, regulated.

By far the best dispensary around. Moves so much faster and has such a nice and knowledgeable staff

Best place to shop in Jacksonville for your needs fast and easy

So what could of been a nightmare. Turned right around and my day easy was peaceful. Bruno fix my transaction and called me to give me the peace of I needed to continue my day with a smile.

They have had some great deals lately.

Great people and customer service. Nice, clean and informative store. Will be going back!!

Friendly and helpfull.

Stopped by this weekend to see what was knew and was impressed how far this place has come. They were sold out of what I originally came for but Carmen introduced me to the new float brand of distillate and it had me in just the greatest mood. Not too mention they were generous enough to include a free gram of Kief so it was certainly a pleasant experience. Thank you to all of the staff who were above and beyond. And the complimentary water bottle. Btw, I never leave reviews but this was worth letting others know. Highly impressed.

Nice compassionate staff, nice clean and sanitized. I bought an 1/8th of GG4. Its nice and fresh. Ill definitely be returning✌💚

I love this place! Carmen is awesome and always makes my experience more than worth it. She knows so much about all the products and tells me the difference between them all, which is why this is my go to shop.

Staff great, very friendly and knowledgeable

I had a great experience here. Carmen helped me pick out a few products and they worked well. The store is clean and comfortable. I recommend.

Great experience. Been on MM for a year now and still dont know my info guy at the front desk was patient and explained the vapes in detail something that the other dispensaries in town dont seem to have the time for.

I have an amazing experience every time I come here, The best staff period.Lauren, Carmen and Jessica are always great. Thank you for being the best dispensary in my neighborhood!!

Great staff and better product at an reasonable price its a all around pleasure shopping here . Please take note to other dispensaries, thanks and keep up the great work .

Great people know there business

Always friendly and easy in and out service!

The web page as shown clearly displays BOGO on the chocolate edibles, I ordered online & they would not honor their advertised price. Even called their corp office, nothing, not even an offer of a discount. Always overpriced & sales are bogus. No wonder parking lot is always empty. Never shop that store!!!

Great people, great products, and great store! The best Ive ever been to and Ive been all around.

This is the quickest, cleanest dispensary in Jacksonville. And their products WORK. The young lady with the dread locks is so easy to talk to. Highly recommend.

Staff was nice, layout of this dispensary is open and inviting. Prices were good and they had what I wanted (flower, disposable vape and pre-rolls) all in stock. Will be visiting again

They messed up my order from start to finish. I called in and ordered two ground flowers. Which were a quarter of an ounce apiece. So when I got to the store I ordered it too they sent my call in order to the wrong store so they pulled my order up so they could fill it at the jax beach store. So I said OK I’ve never had a problem with the store before. I walk out the door after getting my products looked at it and saying it was wrong. So I turned around went back inside to tell them the problem and all I got was oh you walked out the store so we can’t do nothing about it. I live on Social Security disability because I can’t even do hardly anything with either one of my hands so money is super tight them people just screw me out of some of the little bit of money I get per month. I will not come back unless something is done about this

Awful customer service, but good specials.

Great Staff with little wait time

Carmen is an extremely helpful employee and the quality as well as pricing speaks for itself. The very first time I bought from them I wasn’t totally satisfied, but I decided to give them another try just to find out they remedied the issue I had. I was pleasantly surprised to the extent they went to ensure their customers were taken care of. That’s my experience for what it’s worth.

My favorite place in town. Excellent quality on medicines, superb staff, always friendly and knowledgeable, always take time to answer my questions, always coming up with new products.Why go anywhere else? Price, products and people...Surterra has the best of them all.Thank you for being there for me.Herman Nease 😁

Great place! Great staff! Go see Carmen for all your wellness needs and wants, she won’t let you down!!

Surterra has always been my go-to dispensary. The staff is so Friendly, knowledgeable, and patient. Theyre always happy to help answer any questions you may have to further your understanding of medical cannabis; and this location is no different.First time patients get 15% off their purchase and the second time you get 20% off.Highly recommend!

So glad surterra got in the edible game. I came and got the chocolate bar, didnt have to wait, AND it was in stock. Came back and got the chews carmen let me know about that i didnt know about the before. Never goin to trulieve again, this was awesome. Well done.

Best dispensary in Jacksonville! You will feel welcomed like you are apart of their family. Each sales staff takes their time with you, and you will never feel rushed or left with unanswered questions about your medicine. They offer a variety of products from high thc to high cbd choices, which is what you want in a dispensary. They truly care about your wellness. CHECK THEM OUT!

I had a great experience here. The staff was very friendly and knowledgeable about their products. I was a 1st time customer and I was very nervous 😬, they went above and beyond to make my visit comfortable. Thank you Surterra Jax Atlantic for being awesome.

I always have a positive experience here. They are very kind and helpful. And my wait is never too crazy. Thanks guys.

Nice shop, clean and welcoming/friendly staff. I had issues with ordering on the website a few weeks back but it seems to be sorted out now. Will be trying out more of their products soon!

This place is amazing! Blowing away all of the competition! Thank you Surterra

Kind & courteous staff. Quick easy visit, good product 😊

Very professional, helpful employees, knew their products very well.

Customer service is like none other! I’ve been to places that just feel like smoke shops which make me feel really uncomfortable. Surterra was professional and Matt answered all my questions about what was best for my needs. Highly recommend!

I never understood the hype of dispensaries. But now I do, thank you Carmen for showing me the way!

Great products and great staff!