Just stopped by to get a little information. I wasnt expecting a tour but was able to have one. Brycen was so helpful. He was very knowledgeable. He answered all of my question. He was very kind and friendly. I felt very good about Windsor at San Pablo being the place my mother might stay. Thank you BrycenGrace Allen

My parents were just moved from this facility last week. I would not recommend this facility to anybody unless it was your last resort. Several things come to mind that I will enlighten the public about. First is the director Lisa Doerler, extremely unprofessional. My brother the POA wanted to move my parents out and needed information on the contractual agreement. He required Lisa’s cooperation, he contacted her office several times and left messages with her , never too be responded to . Only when he provided a letter to her personally about summarizing her uncooperative behavior did he get what he needed. I have 35 years of health care experience and I have never seen anything like this when it comes to taking care of your love ones. The maintenance man was contacted to help my father with his TV and he never responded back to my brother. The food is not what they advertise on their web site, same thing almost every day. There’s virtually nothing going on in memory care for the residents, no stimulation and organized actives. My mom would go with very prolonged periods of time without a bath, got a UTI that required her to be hospitalized. The last day we moved my parents out Lisa and Sharon were talking poorly about my father in the hallway which I overheard. I do believe that’s a HIPPA violation. But I do want to recognize some staff members that were excellent in providing them the best care they could in a facility that is without a lot of permanent staff. They included Matt, Consuelo, Alex and Sheila I thank you so much. Thankfully, my parents are in a much better place getting the care they need.

My parent has been at The Windsor at San Pablo for several years now, making the transition from assisted living to their Reflections unit (memory care). The care provided has been outstanding. During my dads decline, it has been a partnership in his care and in the decision to provide him with more oversight in Reflections. I have been particularly happy with the protection provided during the recent COVID-19 virus. While I missed seeing my dad regularly, I felt very happy with the processes put into place to keep the residents safe. Ive been very happy with the decision to choose The Windsor for my dads care.

This facility is amazing health care and the home like feel make this community so impressive. The leadership and supportive staff are top of the line. The ED and new director of Marketing are so invested in the well being of their residents and it shows through to quality of life the residents lead in this facility.

The Windsor at San Pablo is a beautiful senior living facility. I helped an elderly friend to relocate there and everyone, residents and staff, went out of their way to make her feel welcome. The staff members are very friendly and always ready to help. The Windsor also offers a great variety of activities for the residents to enjoy on a daily basis and their special events are exceptional.

Windsor staff members work as a caring team and communicate with us as well as each other as to my moms needs and progress. All are very pleasant and respectful. After just over a week of being there, the Wellness Director/ Physical Therapist had her making strides she hadnt reached in many months. The Occupational Therapist assessed her needs right away as well and made helpful suggestions to insure her safety. Plus the aids dont leave her in bed all day- they happily assist and encourage her as needed and take her down to socialize and eat. Another huge point is she likes the food! Windsor at San Pablo is an answer to prayers.

My mother has lived at The Windsor for 18 months in Memory Care, but she started in an apartment in assisted living. My family could not be happier with the care she receives. Mom is very active and energetic person who loves activities, especially live music. She truly loves The Windsor. My siblings and my entire family enjoy coming for the fun events. Mom has made several friends. I highly recommend The Windsor!

My sister, SONDRA Sharp basically said it all!! But I had a bad fall, surgery...! And when I started to get back in the swing of things, All the staff that I already knew (all ), LOL, they were so welcoming “to me” , I was almost embarrassed... BUT, it’s like family! We LOVE all the Activities & have made them part of our family activities😍 Really, I’d hate for families not to think it’s for all... it is and we enjoy all of it!! The Windsor definitely is where mom is safe & happy!! Going to pick mom up soon!! Even in Reflections, if able- they can still certainly go off with family! Thankyou to all at The Windsor!! Happy Holidays!

My dad was living with my husband and me and The Windsor at San Pablo offered respite for up to 3 months, which was great because that was about the time needed for my dad to transition to living on his own. The staff and administration were wonderful and so helpful. I never had to worry about whether my dad was getting the assistance he needed! Clean, good food, helpful and friendly staff. Thank you so taking such good care of my dad!

Ive had the privilege and honor of being 1 if the in house physicians at this community for over 2 years. The team here is warm, caring and inviting and truly go out of their way for the residents.

I love this Windsor! Once upon a corporate life, I sold medical products to Long-term Care facilities in several states. I think Ive been to more than 100 facilities over the years. When I was faced with bringing my mother to a place to call a new home, I was overwhelmed. When I reached out, I was overloaded with calls and emails. However one contact stood out from the pack. That change maker was Alyssa from Windsor. She made the difference. The facility is as beautiful as a nice hotel , is only 2 years old, and the food is fantastic! However Alyssas experience and heart made the difference to me. I live 18 hours from Jacksonville and my brother lives 5 hours away. We cannot visit daily. We were looking for a conservative and , yet, beautiful home to care for mom. We found one. Windsor, Windsor Staff, and Windsor families, we are part of your family now. And my brother and I , and our families are thankful to you for taking care of our Mom.

My experience with the Windsor at San Pablo has been excellent. The friendly staff and cozy atmosphere create a strong feeling of community. I think it’s great that the staff is dedicated to providing health education to not only residents at the Windsor but also to the community!

I visit two hospice patients here and this place is very nice.

Im a big fan of Windsor at San Pablo. As a vendor I get to see the many sides of Windsor of San Pablos operation. Both residents and employees are happy in their endeavors and both treat me as guests in their own home. I have interviewed several residents in my veteran blog stories and all mention their happiness in living here... I had the opportunity to interview one of the original Rosie the Riveters from World War II. This particular one, Kit K. enlisted in the US Navy as a WAVE (Women Accepted for Volunteer Emergency Service) and spent time building F-4U Corsair Fighters, B-24 Liberators and B-25 Mitchells. Today, Kit, at 94, feels right at home at The Windsor San Pablo.

After interviewing several facilities in the area I discovered the Windsor and decided to check it out. It must have been destiny because without an appointment I was immediately welcomed by the friendly staff and was connected with Alissa Searcy, the Sales Director. Alissa loves what she does and puts her whole heart into her work and has a sincere passion for veterans. My Mom is a WWII Navy veteran and worked on our fighter planes as a Rosie the Riveter during the war effort. Alissa immediately embraced my Mother and and honored her for her service to our country. My Mother has been at the Windsor for over a year and a half now and is very happy, enjoying her independence and socializing with the many friends shes made playing Bingo every day and participating in the many musical events and other Windsor activities offered. The Windsor of San Pablo is a perfect match for my Mother giving her a daily sense of community and extended family!

I have had the pleasure of visiting The Windsor at San Pablo for 3 consecutive public city elections and I have been nothing but amazed at the staff and facilities all 3 times. First, when you arrive at The Windsor their curb side and parking lot appeals attention to detail is manicured to the likes of a famous golf course. Secondly, upon walking in their doors you are warmly greeted by staff from all positions of their operational and sales team which says alot of the management company. Thirdly, this is an assisted living facility for senior citizens and the team at this property goes above and beyond for their residents and you can tell they really enjoy making their residents feel like they are at home. I work in the hospitality sector of hotels in the food and beverage department and notice geniune service and I pay very close attention to details when it comes to making people feel at home when they are away from home and The Windsor at San Pablo in my opinion, has exceeded all of and any of my expectations for an assisted living facility by being clean and a cutting edge model in their arena of service to the senior citizens.Julius GrahamLexington Hotel and Conference CenterDirector of F&B Banquets

Nice friendly staff with lots of activities. Highly recommended.

Top notch beautiful Comunity, very friendly caring staff !

This is a top quality community with caring staff and awesome programs.

People are left to fall. Break hips and die from the trauma