Always a great experience when I get to see my Dr. Smith! Very awesome down-to-earth lady and knows her stuff its always a pleasure going to see her. THATS MY GIRL! THANKS FOR ALL YOU DO DOC!!😘

I love going to see Dr. Smith! She’s is amazing and she always meets my needs. Had an emergency situation and her and her team were able to accommodate me on short notice. They are the best!!

This was my first time with Dr. Smith, and I will admit that I was a little nervous after reading some of the negative reviews. I am so glad that I went to my appointment as it had been almost 4 years since my last Pap smear. Dr. Smith was Very detail oriented and attentive to my needs. She was a bit behind schedule, but never rushed me during our time together and truly made me feel like I was her only patient of the day. 10/10!

Dr Smith was very kind, personable & patient. Once we heard our baby’s heartbeat for the first time, she showed excitement along with us and it made us happy & feel like she really cared for us & this wasn‘t just a job for her.The office is hard to get in touch with due to COVID which is a bit of a bummer for a first time mom with a million and one questions. I just wish it was easier to get in touch with them.

Everyone is so nice there I can’t thank Dr. smith is amazing and delivered my baby safe and sound no complications and he came at 32 weeks. I hope I have another baby soon to continue our partnership! The wait is a bit long but it’s well worth it.

I love Dr. Smith She is the best doctor I ever met she’s a good listener a friend she make you feel you at home she is that person everybody need by your bedside after God

Let me start of by saying that I’ve been going to this clinic for years for annual woman’s check ups. Up until my last two visits, I had no negative interactions or problems with this clinic. My last check up went fine until I was billed several hundred dollars for preventative (free) care. It took months to fix and I’m pretty sure I/my insurance still overpaid. Following, I had more tests ran (out of pocket) just to make sure everything was alright. Things checked out and I was fine. However, fast forward and its 9 months later and they still haven’t refunded me for over charging me for the follow up tests. Let me also say that the front desk staff is so nice and nothing I’ve been through is their fault. However, the office manager is so unprofessional, when you say you’re going to do something - do it, or just don’t commit to it. I’ve been calling - I’ve stopped by (only to find they were closed - although online it stated they were open), I’ve sent emails etc.. and nothing. I’ll chalk it up to a lesson learned to never do business with this office again. I’ll miss Dr. Smith but this place has some shady things going on in the finance department and is in need of a thorough investigation. For your own mental/emotional/physical well-being go any place but here.

Dr. Smith is Outstanding, Very knowledgeable and Informative. She make you feel very comfortable in her presence.

Dr Smith is the best!! She’s always so nice and shows that she cares.. The receptionist I have no other words for her but very professional her patience is awesome and her attitude is always at its best!

My first visit was great … had to leave my primary OBGYN due to her not accepting secondary insurance … staff were extremely nice and Dr. smith was very understanding ! Only down fall was that I had to wait for about an hour 1/2 to be seen but I prefer to be waiting for a good doctor then to quickly see a doctor that doesn’t show any compassion or empathy . Glad to establish myself here !

You are risking your life if you choose to seek medical care from this clinic. My wife almost died from their medical malpractice. The staff at this clinic failed her on every level, from the receptionist that has since been fired, to the nurses, to the doctor. Ive been informed by my wifes current medical professionals that what my wife experienced is nothing short of a lawsuit. Red flag after red flag was disregarded and my wife had to experience the brunt of it with her pregnancy and delivery. I will never recommend this clinic to anyone that wants to live.

Dr.Smith is the best. The wait time to see her is my least favorite part , but overall she is great.

My first visit was amazing love the staff and Dr. Smith is amazing! She was very informative, and you can tell she really cares about her patients.

Ms.Smith is the best ! She is very attentive and nice. I love when I go in for check ups and for my pregnancy. She will definitely do what’s best for you and baby . You can definitely tell this is her passion and not just a job . She will forever be my Obgyn !

Dr. Smith is amazing! She was very informative, and you can tell she really cares about her patients.

Dr. Smith is one of the nicest and most knowledgeable doctor’s I’ve seen thus far!

Love the care I got! Super nice and down to earth! I felt comfortable

Dr. Smith is always great! She wants to not just provide you with a diagnosis but find the root of the issue.

She had me in and out in no time. It’s a bit of a office wait but once she has you in the room she makes sure you are well take care of.

I don’t recommend this doctor’s office. Although Dr. Smith is a nice woman, the office isn’t ran well at all. The front desk receptionist didn’t input my follow up appointment date and time into their system (although we literally discussed it before I walked out of the office) which basically caused a pointless trip today. You can hear the phone ring non-stop while you’re in the waiting room of the office however, if you try calling the office, you won’t have much luck getting an answer.

Great 👍 Dr. She is quick and knowledgeable

I’ve been seeing Dr.Smith for almost 6years now and she is really amazing.

I came to OBgyn Care as a new patient in May. When I arrived at 9:30 AM for my 10:00 AM appointment, the doors to the office were locked despite their website saying they open at 8:30 AM. I stood outside knocking for 10 minutes before someone came to unlock it. This was a red flag for me but I chose to ignore it because things happen.I completed my new patient paperwork by 10:00 AM and was sitting in the waiting room for 45 minutes with no explanation. I was finally taken to the back at 10:45 AM only to be sat in another area for 30 minutes. During this time it became very apparent to me that there is a high level of disorganization at this office as two different nurse practitioners came up to me to ask the same ser of questions. They obviously failed to communicate with each other.I finally met with Dr. Smith at 11:15 AM. I was shocked at how poor her bedside manner was. I was a NEW patient and she rushed in, made no effort to introduce herself, made no effort to make sure I was comfortable, stuck the speculum inside of me without warning and when I winced, she acted surprised. I was in the same room with her for no more than 2 minutes, if that.I was told they were short staffed that day which would have been a proper justification for the wait time but nothing can justify the terrible bedside manner. I will never return to this office and I would recommend pretty much any provider at Memorial Hermann in the Heights over this place.The unfortunate fact about this office is there seems to be zero proactivity in regards to negative reviews. Having worked in a medical environment myself, disorganization often leads to malpractice. Save yourself the stress and go somewhere else.

I was a patient of Sharon Smith in 2015. I was admitted to the hospital for low hemoglobin (3.2) due to a large tumor on my uterus. I had 3 transfusions the first and second nights. Sharon Smith was the doctor on call for OB/GYN during that second night. After we got to the bottom of what was causing the low hemoglobin, she had me make an appointment with her office. I went in the following week and her exact words upon examining me, OMG, THERE IS NO DOUBT ABOUT IT. YOU DEFINITELY NEED A HYSTERECTOMY! I HAVE NEVER SEEN ANYTHING LIKE THIS! Apparently the tumor was already trying to abort. She said she would contact my insurance for approval. I asked her in the meantime if she would fill out the forms for my LOA so I could start collecting short term disability (I was still bleeding heavily) because I was unable to go to work. She refused, saying that she sees no reason why I couldnt go to work. Almost 4 weeks later the insurance finally approved my surgery. The day before surgery I went for bloodwork and then to her office to sign all the forms. Only then did they tell me I had to pay my portion up front. They had 4 weeks to tell me this. FOUR WEEKS!! Mind you, I was not working and not getting paid because of her ignorance. I worked it out and show up for surgery the next morning. I overhear the anesthesiologist and Sharon talking right outside my room. My hemoglobin was again low (4.8). The anesthesiologist told her he was not going to allow me to go to surgery until my hemoglobin is normal. She told him they could do surgery while I received my transfusion. He said ABOULUTELY NOT!! This was at 6am. Finally at 4pm and 6 pints of blood later they wheeled me into surgery. I wake up in recovery and the nurse who was with me says in a joyful tone that I am going to be so happy because the doctor did not have to do a hysterectomy. She just removed the tumor. I was livid. I was 40-years-old. Tubes had been tied for 16 years at this point. I had no desire to have anymore children. Sharons office double billed my insurance company. One for a hysterectomy that she never did and for the myomectomy that she did do. Now fast forward 6 years later and I am having the same issues I was having then. I will likely have to have the hysterectomy that this woman should have done anyhow. She has a horrible bedside manner. She can be rude. Her office is unorganized and very long wait times.

The entire staff was very nice and waited patiently for us. I would refer anyone to this place! Ms. Smith is amazing

I was scheduled to see Dr.Dobyne not once but twice and both times I was failed to be seen. The wait times are hours long not to mention the drive time and having to take 2 different days off. The staff is very unprofessional, incompetent and not helpful at all. Clearly they dont know what theyre doing. Plus the staff abuses their power and you as a consumer. They took 2 different days/4 hours of my time . And I still dont know what this 12 cm mass on my overies is nor have I received any kind of treatment/advice /consulting from her. Its obviously important since my G.I. Doctor keeps asking about the care she is giving. Each time I have to rely the incompetence of the staff /Doctor. The 1st time she was unable to read the report of my cat scan, either shes not computer literate or her system is out of date. It would have been nice if when setting up the appointment the staff would mention one needs a printed form of any test results. Regardless the day was wasted because of the incompetence and I had to reschedule for the next week. The next week visit didnt happen either, even though I went to the appointment and waited for over a hour an 30 minutes. When checking in the receptionist said there were only 3 people in front however 8 people later I realized she cant count and after waiting so long I had to use the bathroom but I timed myself and only was gone for 3 minutes. After returning the receptionist told the nurse that I had returned but she ignored her and started calling people who had come a hour after I arrived. When I asked the receptionist what was going on she said, Since I wasnt there when they called my name they choosen to skip my appointment even after I was back the nurse kept calling other people instead like a form of punishment for having to use the bathroom. I dont think it was fair or professional especially since this was a return visit due to their incompetence. I definitely do not recommend coming to this office where they over book the patients, have poor time management and no care about how much of your day they consume. You will be treated as a number and not as a valued client. This is the worst OBGYN Care Ive ever had the displeasure of receiving and with the longest wait times. Mind you Im 48 yrs old so Ive had many experiences and Im a very patient person but this place has too many issues to deal with or list. I even contacted them by email to no avil. They havent even responded. My search continues. .

Place isn’t ran properly it shouldn’t take almost a hour to be seen just for her to rush out when she sees me like my insurance wasn’t nothing to her the office don’t answer emails or anything .

Worse doctor to come to for ObGYN. She has no compassion for you during your pregnancy much less your baby. Find a doctor that truly cares.

Staff was very nice. Dr Smith answered all my questions took time with me to understand what was going on with my body.

I went to dr smith last year , my whole pregnancy i was having issues , and tbh i feel like i wasn’t taken seriously. I ended up having a stillbirth at 31 1/2 weeks. Dr.smith in my eyes has no compassion, nor sympathy. The waiting room is always 1 hour or longer, they never answered the phone. Even today i called to get a referral, didn’t ask how i was, didn’t even remotely seem like she even remember me . This wasn’t my first pregnancy either, so i know what good care and what it feels like to have a dr that listens and seems to care and from my POV i never felt that from her. She nice and prob a good person but her business isn’t ran correctly

Excellent place to receive care.

So unprofessional, you cant get ahold of them. I scheduled an appointed, two days later I received an email saying it was canceled then about three days later I got a call and told them it was canceled and I need an appointment set, so we schedule another date and time and I received another canceled email. They didnt even have the decency to give me a call. I believe its black owned or it seems like it is, youre doing a very poor job. Do better, I am definitely taking my business elsewhere. And WILL NOT recommend this place to anyone!

I give dr. Alexander 5 star ; She delivered my baby 7 months ago. Always smiling such a wonder doctor! I will come back for my second Baby 🥰🥰

This place doesn’t care about its patients! After canceling my appointment without any notice to me, I was told that they would reschedule my appointment and the doctor will see me two week later. I was also told that they would have someone call me to schedule my other appointment with the hospital to make sure everything was developing well with the baby. The day before my appointment with this clinic, they called to cancel my appointment AGAIN (after they called to confirm my appointment earlier that day) and I have yet to hear from someone about scheduling my other appointment for the hospital. It’s been about two months since I’ve been able to check on my baby and this is my first pregnancy. I’ve tried calling a bunch of times for an update but the phones hadn’t worked for over a week. Now, I’m left to find a new clinic that cares! This is a disgrace! Do not waste your time here! The only reason I gave a 1 star is because I had no other options below that.

This clinic is by far the worst experience with a clinic Ive had. I initially chose this clinic for my prenatal care as they advertised extended evening hours, which I thought would be convenient for my schedule. When I became an established patient, this was no longer offered, but still advertised on their website. I initially saw Dr. Alexander (who is no longer practicing there) who was kind and knowledgeable, but always running more than 1.5 hours behind. Speaking as a physician myself, the practices at this clinic are not standard of care. They obtained a urine sample at every visit-not to check for infection in the urine, but to run an extended drug screen. This drug screen was done at every visit and not covered by insurance. In addition, the medical assistant there obtained manual blood pressure readings that were completely inaccurate. Dr. Alexander performed an ultrasound at every visit-also not covered by insurance and now I am facing those charges. I decided to leave the clinic half way through my pregnancy and it was the best decision I could have made. At my last appointment, Dr. Alexander was not there and I ended up seeing Dr. Smith. No one notified me that my provider was no longer there. I just saw that her name was no longer on the door. This is completely unprofessional. While I dont typically leave reviews, it is imperative that the public know to stay away from this clinic for the sake of their health and wallets. I was last at this clinic 5 months ago and received a phone call from them that I owed $500 for the services slmentioned above. I have been trying to call this clinic for an itemized summary and to pay my balance for the last week, but the clinic phone has not been picked up. Completely unprofessional behavior. Please stay away.

Dr. Smith was really nice and understanding but she took swabs and 2 weeks later I am still waiting on results. I want to know if everything is okay, but every time I call they don’t have results...they said results can take up to a month....what am I supposed to do with that? Be in discomfort for a month? Please choose a different place. I had high hopes but it’s not okay.

BY FAR THE MOST AMAZING DOCTORS VISITS EVER! NOT TO BRAG, IM PRETTY SURE I WAS THE MOST AMAZING PATIENT FOR DR.SMITH!!!LOVED LOVED LOVED THE ENTIRE CREW FROM THE PRETTY LADY AT THE FRONT, TO THE AWESOME LADY IN THE LAB WHO TOOK MY BLOOD WORK IN THE BACK! THE OFFICE IS JUST BEAUTIFUL AND SO WAS THE CUSTOMER SERVICE! FELT LIKE I HAVE BEEN GOING THERE FOR YEARS PLUS! CAN WAIT TO BREAK A LEG JUST TO GO BACK ! LOL (kidding)

The staff here is awful. I didnt have any particular issue with Dr. Smith but her office manager started yelling at me on the phone for wanting answers. They canceled a very important procedure I had scheduled so many times that I just decided to move doctors. This was back a few years ago. Now I get an automatic phone call from them that says I owe them 200 dollars? Where is the bill? I never got anything and its been since 2017 people! Ive sat in their office for 2 hours plus for an appointment almost everytime I went there. Go to plaza obgyn on binz st. Sure its further but its worth the trip. They care about their patients.

I have had such bad experiences with doctors being cold, rude and rushing through appointments, that is why I am so picky when it comes to finding a good doctor. I am pregnant with my first child and wanted to find a doctor that could share in my happiness and excitement and who had the patience to answer all of my questions.I found Dr. Alexander and I am so glad that I did!She has such a warm and positive energy to her and is so knowledgeable on OB care. She makes me feel very comfortable throughout the visits and takes the time to listen to my questions and concerns. The office staff is also very friendly and helpful as well. I love coming here.

This review is not a reflection of Dr. Alexander, because I believe she is a good doctor; it is however, a reflection of my experience with the office in general.My early January appointment was scheduled with this office way back in November since I knew my job was switching insurance companies at the start of the new year. A week before my appointment I had some light bleeding at 25 weeks pregnant. I went to the ER and was prescribed bed rest until released by my OB. This happened over the New Years break, so I understand them being out of office that week. That following Monday, I called the office at least 25 times, but was not able to get anyone, so I decided to go up there. When I walked in, I explained to the receptionist what was going on and that I was hoping to get squeezed in to see the doctor because I am having “complications”. This was something she had to check with the doctor on (which is understandable), so as we are waiting another employee approaches her saying there is a patient on hold and her response was along the lines of “oh well”. In looking at the phones lines, there were at least 15 calls just flashing red, on hold. I understood then why I couldn’t get ahold of anyone when I was calling earlier in the day. I’m later told because there is only one doctor in office and they are double booked, the doctor won’t be able to see me, but that she would for sure be able to see me on the day of my scheduled appointment. I understood this, especially considering it was the week after a holiday and I didn’t have an appointment that day. I went home and about 2 hours later I get a call from the receptionist saying the doctor just informed them that she will not be in office on the day of my scheduled appointment (Wednesday), and that because I stopped by this morning they’ve decided to squeeze me in the day after the initial appointment date (Thursday). I asked if they could just see me on Tuesday since I was still bleeding and they were cancelling on me. Her response was no, and so I accepted this and set a new appointment date for that Thursday. As the days passed, I continued to bleed, so I visited the ER again. They couldn’t find a reason for the bleed, so wanted me to be checked out by my OB before being released back to work. The day of the new appointment finally came, but that morning I got a text from the office manager saying the office would not be holding clinic that day or the following, so I would have to call to reschedule an appointment for the following week. At this point, I’d had light bleeding for at least a week. The office knew what was going on because the ER called the doctor and I had already explained to the receptionist/office manager what was going on. This was a very unprofessional experience. As I stated before, I think Dr. Alexander would have been a good doctor, but it did not seem they cared about me as a patient or the well being of my child. Thankfully, I was able to find and see a new OB that day, and was released back to work with no restrictions. That week was very stressful for me, especially not knowing what was going on with my baby. I really expected more from this office considering how much their social media preaches that black women need black doctors to receive quality service. It’s very ironic that this was the worst service I, as a black woman, received from these black doctors.

Dr. Alexander was full of smiles and had a warm presence as soon as she walked in. She was very thorough and took her time to hear me out. This was my first visit and I booked another appointment right after so I am very satisfied so far. I am pretty picky with doctors and office appearance and cleanliness but she got 5 stars from me because she was excellent. Now as for the office we shall see on this visit if the cleanliness is 5 stars I always give it a few visits!

Dr. Alexander is a pleasure to have a physician! Her bedside manner and overall presence is outstanding and she makes you feel comfortable. She answered all questions and concerns that I had thoroughly and I will be booking my follow ups!

If you’re thinking of coming to this OBGYN, please think twice. First and for most if you book an appointment forget about being seen at that time wait time is 30 minutes to an hour just in the waiting room don’t get me started when you’re in the patient room. They are very unprofessional, front desk is so unorganized, I needed medication to be sent out never did had to call about 4 times for them to finally send it out. And when I wanted to change doctors they took forever to send my forms out claiming they’ll send it out but never doing so. Also pay attention to what they charge you for ask for a ITEMIZED LIST. Drug test is 300$ ??? I think not. Don’t have updated equipment, they sent me to a whole different doctor because I guess she doesn’t know how to do ultra sounds after the 20 week mark. This is my experience with them for 4-5 months now it hasn’t changed. Most of the 5 star ratings are made by fake accounts do your research. Go somewhere else

After months of thoughtfully researching OBGYNs in the Houston area, I decided on OBGYN Care and I do not regret my decision. From the moment I walked in the staff was very professional and handled business well which is a priority for me. Dr. Alexander was not only knowledge, but also compassionate when discussing women’s health concerns. She even took the time to let me know my results directly when she did not have to, and it meant a lot for her to carve out time to do so.All in all, my entire wait and appointment with blood work was barely 45 minutes if that. I had a phenomenal experience there and I’d highly recommend Dr. Alexander.

Do not answer the phone

PLEASE don’t come here this the worst place ever i had to move to another obgyn because dr.Smith was so RUDE ! I had to walk out of the room one time because she was doing everything so fast she never wanted to do me a ultrasound’ ! I have friends that come here they say the same thing dr smith such a rude person they don’t care about there patients don’t come here I recommend you dr . Xydas office is the best you won’t regret it !

If I could rate 0 stars I would. I waited more than an hour in the room and NOBODY came in. Not even to tell me the provider is running late or anything. I understand when it gets busy but In this case it wasn’t. I do not recommend this clinic at all. They charge $25 for FMLA paperwork which is ridiculous! Save your time and go somewhere else.

To long of a wait workers are rude

This review is not reflective of the doctors who work at the facility but the staff itself. I have called to change my address months ago but this was never done. Luckily, I have a family member who lives at the old address who brings me mail that I may receive. I received a statement in the mail therefore I immediately call the office to pay the bill. I have literally been trying to call the office for about a month but it always says to call back during normal business hours. I ALWAYS call during the business hours that the automated machine states and what google states but can never reach anyone. I have even resorted to email the info email thats on the website but still have not gotten anything. Whenever (if) the bill is settled I will not be continuing my care here because this is very unprofessional for an office to not answer the phone at all and not be able to follow simple directions like updating an address.

I waited at the lobby for 1 1/2 until I got called in. I took my urine test and waited at room for another 35 mins. A nurse came in to ask question then waited another 35 minutes for the doctor. My time is also important! The staff needs to change their routine. A lot of people are complaining about the wait time. Doctors are nice but I wish they would not just take patients and let them all wait for a long time. Everybody has work! How could you encourage women’s health if the visit is not encouraging itself?

Horrible service. Back in 2018 I went there and was taken labs which I never received results for because they forgot to send them out. A year later I got a bill from the lab suposedly because they finally sent them but I was never made aware of any results. I went ahead a paid that bill and Now two years later Im receiving another bill from collection agency about a different bill that they had been suposedly billing to my email addres but they never sent it to my mailing adress. They are horrible and if I could give them zero stars I would.

I would like to HIGHLY recommend Dr.Smith she is kindest, most caring, and professional physician that I have had the privilege to know.! she’s funny and interactive and makes sure your well taken care of. she have a amazing spirit and will make sure you have every detail you need she doesn’t miss a beat!I cannot say enough positive things about This lady I was feeling kind of down when I first came in and she just help me change my whole outlook on life and help me to stay positive I never had a doctor who cares deeply as much as she does please choose Dr.Smith she’s purely Awesome! I never write reviews but this lady deserves a freaking Grammy literally. You won’t regret having her as your physician I promise you. FACTSK.hines

Unbelievable!!!!!!! I was rescheduled due to an issue at the office , and when my “appointment” day arrived the office was CLOSED!! No courtesy call, no email, not even a text to let me know the office was closed. It saddens me because I really like Dr Alexander, but I cannot deal with the lack of accountability by the office management Again Dr Alexander is AMAZING and I wish I could take her with me! Needless to say; I will not be returning.

The worst doctor I have ever been too. I’ve had 3 pregnancies and this has been the worst experience ever. The doctor is RUDE & very unprofessional. She will make you feel super uncomfortable. & you will be waiting for 2/3 hours to be seen every visit. It’s ridiculous, I wouldn’t recommend this office to anyone.

I enjoyed the energy and awesome customer service. Very timely and I will be returning.

This place is in a better area of Houston in a nice building. Everybody was very kind and considerate. Jennifer was the front desk receptionist and she was so sweet and very helpful! The lobby/waiting area was very nice which I appreciate. There is a lot of sitting room and nice furniture. The only complaint I have is the wait time. Im not sure if it was because my appointment was at 4 which is closer to the time they close, but it took a little over an hour from my arrival time to when I was called back. Once I got called back the nurse was very nice and made me feel comfortable then of course I was pit in a room. It didnt take long at all for me to see the doctor and she was very kind and so helpful! overall I was very satisfied with how this visit went. I do have an appointment 2 weeks from now so I will be visiting again.

Dr. Smith is wonderful. Love her bedside manner however the office staff and the system making appointments are poor. The online portal doesnt communicate with them so you need to call and schedule an appointment but beware that doesnt go right either. Kept getting calls saying that I made an appointment on one date that I didnt. So I finally called them and the lady wanted to argue me down about what I did and didnt do then for the appointment I actually did make (with someone else while the doctor was sitting next to her), the lady on the phone, cancelled saying the doctor wouldnt be in that day. As much as I love Dr. Smith I wont be putting up with the office staff, poor scheduling system, and extremely long wait times.

Do not go here. The late Thursdays are convenient but that is the only plus.The staff does not know what they are doing. You might get an appointment at 5 and they will not see you till 7. I went in for a biopsy and the liability form the Dr. had me sign did not pertain to my procedure. The doctor scratched out a few items and added a few others. Obviously they were not ready for my appointment. Definitely made me think twice about this Clinic. The staff does not know what theyre doing. I would suggest staying away from this Clinic. They do not care about their patients.

My experience with Dr. Whitelock nothing short of amazing. I am the type of person who can get worried, nervous and stressed over everything. She was very patient and detailed with me throughout my first pregnancy. She was professional and respectful, and was always available. She made it much easier for me and felt very comfortable seeing her throughout my first pregnancy and until I had my baby. Will definitely go back to her in my next pregnancies.

Dr. Alexander is great! Very friendly and professional. This is my first baby so I’m nervous and scared but she makes me feel comfortable, I know I’m getting the greatest care possible.

Real down-to-earth conversation about my health. No long wait time before being seen by doctor and I was a New Patient. Definitely glad I made Dr. Smith my OBGYN Doctor.

Dr. Smith is amazing! She was very attentive and I didnt have to wait long to see her. She answered all my questions and concerns; she even gave me extra materials to take home. I called her office with additional questions and she had no problem answering them. If you are looking for a great doctor with plenty of experience and great bed side manner. I would highly recommend Dr. Smith.

Doctor smith is great. My main issue is with the front staff. Since tuesday 5/26/2020 I have been calling to schedule an appointment and get a refill on medication before i run out. I keep getting told that they are going to ask the doctor and give me a call back but its been 3 days. I kept calling in those 3 days and kept getting the run around.I was never notified about getting checked every 6 months for birth control refill. If i had been notified about the new policy change ,I would not have run out of birth control and i would have scheduled my appointment in a timely manner. All i asked was about getting my refill to get me through wednesday 5/3/2020 and schedule the appointment for wednesday 5/3/2020. I am very disappointed and considering in looking for a new place to go to. Ive never had a hard time getting my birth control until now. Ive been lenient for the times ive gone there. You never call or send orders to the pharmacies on time and it takes 2 months to at least get the medications in. I called this morning of 5/28/2020. I was told i would be given a call back in regards my refill and appoinment. No call back .

By far the worst doctors office ever . ATP .

Doctors are awesome but the waiting is very very slow. You will be here all day long. It will be better if they scheduling was better or something. My appointment was for 10:00 and when I signed in I noticed another lady had the same time with the same doctor.... Um how is that???

Dr. Smith is truly a gem. She puts you at ease and really takes the time to answer all of your questions and concerns. She is gentle, knowledgeable and really personable! I love the fact that she has longer hours on Thursdays. you dont have to leave work during the day. Thank you for making this experience so pleasant.

Dr Smith is such a delight. She has a very calming & caring spirit. She’s through, she listens to you, & takes her time with you. I don’t feel like I’m just another number on her client/patient roster... she genuinely cares!

Dr. Smith is efficient, friendly and knowledgeable. However, the administrative staff need to be trained in scheduling and the waiting time to see a doctor is an hour after your set appointment.

Ive said this before and I hope they see this again... Dr. Smith is good but her staff and office manager should be replaced or retrained. Ive been asking for someone to call me to discuss claim issues Ive been having , but nothing. They refuse to answer my question as to why Im being charged under procedure codes that I never had and I was never informed that they would use out of network benefits without letting me know. Just a horrible experience and I wont be going back!

The initial wait took a little while, but once I got in the staff was very pleasant and quick. Dr. Alexander was so sweet and personal!

Wait is always almost 2 hours long wouldn’t recommend waiting, besides that Alexander is a really Good doctor!

I attended my first appointment with Dr. Smith for a wellness exam. Everyone was super nice and attentive. Dr. Smith was extremely nice and provided great information on staying healthy. I would definitely recommend this clinic.

The updated office is really cute and comfortable. The wait is always a little disappointing but its worth it to me due to the convenience and Dr.Smith.*UpdateI was prescribed some meds and was told they would be sent to the pharmacy. They were never sent so after waiting over the weekend I had to call to tell them to do their job :(

I have never experienced this level of comfort with my obgyn.... Dr Alexander is amazing and the other staff is wonderful

Love this place. Everyone is so nice and kind. Dr. Whitelock is the best!! She was always there when I need my questions answered and made sure I was taking care of myself and my baby. She is my forever OBGYN doctor.

Loved everything about coming here for my prenatal care. I saw Dr. Dobyne and occasionally would see Dr. Smith they are both awesome doctors who handled my pregnancy excellently. The staff here is also great! Everyone always answered my questions in a timely manner and always received lab results quickly. I would definitely recommend coming here!

Dr. Smith and her staff are always very attentive and compassionate. She took me in as soon as I found out I was pregnant. Her staff always contacts me within a timely manner about my labs and they are always willing to answer any questions. The wait time is actually not bad in my opinion, with every visit my wait time has gotten shorter. It truly is a pleasure going to my appointments and I never leave with a doubt, concern, or unanswered question. Best OBGYN I have ever encountered, I will definitely stay with Dr. Smith and her staff in the future.

Absolutely wonderful.. Hands down ❤❤❤❤❤ patient, kind , understanding and gentle... My daughters first vist and she was so happy wirh the outcome

Unfortunately, I have to agree with the poor quality of service for this provider. I was initially very pleased with Dr. Smiths personality and the way she took time to explain things, however I have had several billing issues with this office and after my initial visit with Dr. Smith, she has seemed hardly even present in the conversation when Im explaining a concern. Each time I come for an appointment, I wait well beyond my appointment time (when I arrive early) and each time I check in Im told I owe more from the previous appointment (when Ive already paid the balance due), without a sufficient explanation as to why. I finally requested an itemization of my billing and saw that on at least one occasion I was charged twice for a pregnancy test for the same visit. The communication is sorely lacking at this office, and I would not trust this office to meet my needs for a pregnancy or really anything else.

Doctors are great! The only thing that makes this place unbearable is the DIRECTOR/MANAGER HEAD LADY WHATEVER SHE IS. SHE IS EXTREMELY RUDE & IVE SEEN COMMENTS ABOUT HER already and I know Im not over reacting, Ive only had one no call no show and she threatened to report me to my insurance. Thats only supposed to happen after 3 consecutive no shows. Which by the way I was seeing high risk doctors so thats why I couldnt make it that month.Regardless, the threat was very un called for and unreasonable. On top of that she was just plain rude about it. Thinking about switching clinics, despite the amazing doctors here, she really makes me want to go to another clinic. Hope you guys fix this issue.

I was a patient at OBGYN care for the past 4 years. My annual visits were always good, with Dr Dobyne and Dr Smith. However, I have recently moved interstate and despite almost a dozen calls over the past TWO MONTHS and emailing / faxing forms I have still not been able to get my medical records OR the referral for an important follow up procedure I need to schedule. Terrible service from the support staff and mystery “office manager” (who never answers the phone and whose voice mailbox is always full). Very disappointing.

Dr Alexandra was amazing! Office staff was great to and I didn’t have a long wait

Dr. Alexander is an AMAZING obgyn ! She always has a positive attitude and is very patient with any question and concerns ! she takes the time to listen and really gets details about any problems! I would definitely recommend 100% !

You guys are awesome thank you for getting one of our patients in right away!

Dr. Smith was amazing. She was genuinely concern with my health. The entire staff were amazing.

Amber is my Girl!!!! She is a wonderful obgyn my baby is fantastic... She is the reason I had a great pregnancy and a good delivery... My baby boy is the best and will be turning 1year old in 2 months...

Ive had the same obgyn for yrs however I decided to change doctors. Dr. Smith is very down to earth and has a very welcoming personality. The office staff from the front office to the back was also kind and accommodating towards me. I needed another referral for my mammogram and the lady who usually does those was out, however the staff still took care of what I needed as soon as I came to the office unannounced. I have definitely found a new home!!!

I have been trying to book an appointment with them for 2 days and no one is picking up my call or returning to me. I have also tried booking an appointment online but no response. Waste of my time

THIS WAS THE WORST EXPERIENCE EVER! Had no complications until I left her office. Do not consider this office. Very rude and unprofessional staff, and the Doctor is very attitudinal and inpatient. I would NOT recommend anyone I know to this place, not even my worst enemy!

Was fast and easy.Only thing is I booked my appointment online and the receptionist did not have my name on the appointment list for the day. Luckily I showed her my confirmation and they were able to see me.

Im only here because they accept my insurance and Im too far along in my pregnancy for another doctor to take me. Appointment times are meaningless. I usually end up waiting over an hour past my appointment time. Dr Smith is...probably fine as a person, but not a good doctor. She hasnt explained any of my pregnancy or testing to me in detail and clearly not interested at all in her patients personally. I dont get the impression that she prioritizes her patients or their health in any way.Dr Smith fat-shamed me within my first trimester for gaining a bunch of weight early on instead of initiating a discussion about why I was gaining so much weight. She also failed to inform me that they dont stock Rhogam in-house and I would have to pick it up at a pharmacy to bring to my appointment, but never wrote me a prescription for it. What should have been a quick appointment fully-covered by my insurance turned into two and a half hours and $200 for a co-pay and specialty drug (my insurance covers it at 100% from a specific supplier, but not CVS).Further, I complained about unusual and bad back pain for literally months and was dismissed as it being normal pregnancy pain. When I finally asked specifically for a urine culture, it was confirmed to be a kidney infection. I am not a doctor. I dont feel like I should have to diagnose myself, never mind be in pain and endanger the health and growth of my baby for months. THEN just getting the prescription to treat the infection was a hassle. It was supposed to be sent to the pharmacy the same day as my appointment, but was not. When I called the office to check on it, it was not even entered into my file. It took three further calls (once getting hung up on) to finally get the prescription sent over.The office staff is a mess and doesnt seem like they coordinate or know whats going on. Billing has been inconsistent and Im never sure how much or if Im going to be charged.I honestly hate coming here. It is a huge waste of time and a massive annoyance. Dealing with this office is the biggest stress of my pregnancy and I think my baby and I would have been better off just not having prenatal care at all.

This place is amazing, i would recommend this place to all my friends and family. The staff are nice, and respectful. The place is clean and Sharon Smith is an amazing obgyn. She is very informative and kind.

Do not go here! Dr Smith was very unprofessional. My mom was having a biopsy done (which she couldn’t do) (this was her 2nd attempt) and she kept making ugly facial expressions. Didn’t seem like she cared at all about my mom. Our appointment was at 10:30 didn’t end up leaving until 1:00pm. Benefits were not verified prior to appointment so they took awhile to call us back. It was a waste of time! If I could give them 0 stars I would.

I have been a patient since February 2015. Being a second time mom after 14 years it was a little scary but my experience has been great. I am grateful to Dr. Smith and her staff for always taking such great care of me.

Dr. Smith is amazing,.. She explained us step by step everything and also she speaks Spanish. Dr. Smith also has a good team at her clinic so Im more than happy with her service and help... Thanks Dr Smith.

Working with Dr. Smith has been a horrible experience. The office staff is unprofessional, inconsiderate and uninviting. I would never recommend this office to anyone.There is always an issue with scheduling appointments. Their late days are Thursdays, but if you schedule after 6:00pm the building that their office is located in will be locked. They dont notify their patients of the building hours.They dont answer their office phone even during normal business hours.The office equipment is not up to date.Whenever I requested an ultrasound Dr. Smith seemed very irritated and inconvenienced.Again, I would never recommend this office to anyone.

Dr. Smith was great. I was in and out really fast. The staff is friendly and easy to talk to, which made me very comfortable.

I dont know what has happened to this practice. I made an appointment as a new patient. Ive been trying for two days to get them on the phone and I keep getting hung up on, and or receiving messages that the mailbox is full. I had an emergency and need to reschedule. The email sent is from a no reply so I cant use that to contact them. There are all these great reviews which is why I decided to come here. Obviously something has changed and the communication has gone downhill.

This OB/GYN practice is awesome. Staff is very friendly from the front to the back. I was seen by Dr. Dobyne. She was very professional, she took her time to explain, and made me feel comfortable talking about personal information. Love this place. I highly recommend!!!!!

GREAT AND WELCOMING OFFICE. I LOVE DR. SMITH AND HER ASSISTANTS. ONLY CON IS THE WAIT TIME!