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enTrust Immediate Care - Katy Freeway
9778 Katy Fwy Suite 100, Houston, TX 77055, United States
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Mi
Review №1

Excellent staff. Little wait time even though there were many patients. Shannon Havens NP was by far one of the best diagnosticians Ive seen in a long time. She listened very closely was highly attentive. Took a thorough history to best understand what was going on. Will definitely return if the need for an urgent care arises again. Highly recommend.

Jo
Review №2

I went in for a covid vaccine and got attended to very quick and was in and out. The medical assistant Anchis that helped me out was very beautiful 😻 and nice; I couldn’t even feel when I was given the shot, truly a light hand! Definitely recommend , will be coming back .

Er
Review №3

Xiomara and Leticia provided wonderful customer service during our visit with Entrust. Our day started so stressful and hectic looking for a location that could accept our insurance. So once we arrived there we were already in a bad mood. Their attentiveness and service made out day so much better. Thank you

Ha
Review №4

Dr. He is the best. My wife and I have come here for several different things over the years and enTrust is available, professional and affordable.I dont want to have to see a doctor but if you need one right now, this is the place.

Ra
Review №5

Great service! Little wait time and friendly staff. Went for a rapid Covid test and Erica Peters was very nice and gentle with my daughter.

Sh
Review №6

My daughter had fever , sore throat etc. and had been exposed to several people with strep throat over the last 5 days. All of this was revealed to the physician. She refused to do a strep test and said my dtr had allergies. I am not a physician and this did not add up. The next morning 102 fever. Took her to her PCP and strep test was positive. So now we are starting treatment. This all could have been taken care of last night with a simple strep test. We will not be paying and returning to this clinic.

Le
Review №7

Erica was great! She was very friendly and efficient with our Covid test.

Jo
Review №8

I came in for rapid Covid test, and I’m satisfied with the services and I really appreciate nurse Lisa for attending my needs!

Er
Review №9

I was in the other day for my COVID vaccine I definitely recommend this facility. Shoutout to Xiomara.

R
Review №10

***** Gr8 professional service: exceptional care. Erica Peters took care of my medical needs walking me through the procedures step by step.

Co
Review №11

Recently visited entrust immediate care and had a awesome visit thanks to Ms.Anchis , took great care of me. Recommend to anyone looking for a fast and easy process!

La
Review №12

I went early in the morning for a severe allergic reaction and was treated by a PA. He was not helpful at all and didn’t do anything. Thankfully, I called later that day and another provider was in named Shannon. She did a fantastic job!

Mh
Review №13

Hello today I went in for a school physical thank you Nancy for being supper nice and taking my vitals best nurse.

Va
Review №14

I came here to bring my family in for a covid rapid test and a PCR test in the same visit. I really was grateful for the kind staff and efficient processes in place for this urgent care. I actually went to another urgent care and sat in line for hours even with a scheduled appointment, I wish I would’ve went here first I would not have wasted half a day at another location.Start to finish process took about 45 minutes and that is not bad for a family of five! We received our test results back for the rapid in like 20 minutes after testing and although we were told it would take 3 to 5 days we received a call back within like 36 hours. I’m not sure what lab partnership this urgent care has, but it is fast , efficient and accurate!

ma
Review №15

The staff is amazing very professional great service hope we don’t come back but worth the drive thank you en trust urgent care

Ab
Review №16

Just want to say everyone was super nice, but the urgent care just did not do it for me. Spent $200+ on being checked etc just so the Dr wouldn’t be sure about it. Medicine was prescribed that not only did not help but made things worse. Decided that I wanted to save time and go in & out at urgent care. But after everything I will be going to a actual hospital emergency room next time. Currently at the hospital now, waiting to get surgery for pain..

Co
Review №17

This is my second time coming here for a rapid test and each time has been really good. They are fast with the results and walk you through everything. I’m one of those people who are terrified of hospital type places, but Stefanie was so sweet and made the experience a lot less nerve racking. She definitely made it better! I highly recommend coming here

ju
Review №18

My name is Rebecca Chu and I was a patient at entrust taken care of by medical assistant Angie. She was extremely friendly and helpful throughout my process of rapid testing. She was also very punctual and thorough which I truly appreciated, she even asked me if I was okay after the testing was completed. It is very difficult to find professional people in the medical field, I can only hope to meet more employees such as Angie! Thank you again!

As
Review №19

I’ve been here a few times for covid tests and everyone is very nice and helpful. Today, Erica Peters was kind and thorough and managed to be quick without being terse. Thank you so much!

Ja
Review №20

Latissa(?) and team were awesome. I had some ear pain and she made me feel right at home. Professional, kind, and gentle. Definitely her calling.

El
Review №21

Went to go get a Covid test and was greeted with a quick and kind staff. Erica Peters was the Nurse who took care of me and made a bold claim about having angel hands, and that the test wouldn’t hurt a bit. Erica Peters did In fact have angel hands and I did not feel a thing!

Mu
Review №22

Best service and friendly staff. Didn’t take that long to have my covid 19 test results.Thank you so much to take care of me today.

Iv
Review №23

I visited enTrust to request a rapid covid test because I was told earlier today that I was recently exposed to a covid-positive individual. Even though Im fully vaccinated, Im attending a funeral tomorrow and needed a quick answer to whether or not it was safe for me to attend.At any rate, from the moment I walked in, the location was clean, orderly, and the staff were exceptionally polite, professional, and efficient. Check in took less than 3-4 minutes and I was called to the back in less than 5 minutes. My nurse was as pleasant as can be and she took my vitals and administered the test again in less than 3-4 minutes. Then pretty much exactly 20 minutes after that they brought the result to my car.Truly exceptional and will recommend to others.

ke
Review №24

Entrust urgent care is very easy and convenient! We only had to wait 10 minutes to get our vaccine. Anchis did such a great job administering the vaccine! Thank you very much.

Ro
Review №25

EnTrust Urgent Care is top notch. Very efficient at check-in & out, and with billing. They beat their estimated intake time and or me. The Dr. and 3 medical staff were super courteous and efficient. I got a very clear understanding from the Dr. of my issue and how thed y would treat it. I felt a team atmosphere!

Jo
Review №26

Quick and easy! Anchis was great!

Bu
Review №27

I was pleased with the service from Erica Peters. She was polite and had a great attitude while giving my rapid COVID test. 👍🏽

Sh
Review №28

The staff here is so politeFrom beginning to end .They explain everything to you . Very fast service. I highly recommend this clinic.

He
Review №29

This was an excellent find for Covid 19 testing. Curb side. And Stephanie, our sweet, compassionate and AWESOME nurse had the best way of tending to my daughter and alleviating her worries. So so great! Thank you guys so much!

Ni
Review №30

Erica P did an excellent job. No fuss and it was as efficient an experience I’ve had getting a test

Mi
Review №31

Came for my first dose of the COVID vaccine and Leticia and Yesenia made it such a smooth process! So happy I chose to come here. Very satisfied with my visit!

Mo
Review №32

As my first time here, the staff was amazing. Bryan was super helpful and was able to get me in and out. My tech Xiomara, and the MAs Leticia and Emily were amazing when treating me. Thank you for the nurse’s Jomuad and Nwanosike for the amazing experience

Da
Review №33

I was helped very kindly by Yesenia for my rapid COVID test at this facility! I wasnt treated like another number, and I only had to wait an overall 15min! I am extremely grateful.

Lu
Review №34

Very professional skills employees, Excellent practice. Highly recommended.AWESOME!

Pa
Review №35

Excellent customer service and I was able to walk in and sign in and wait in my car, they came out gave me a rapid test and emailed me the results within 30 minutes!!! The young lady that came out was so friendly as well!!!!

Ta
Review №36

Nice and relaxing interior. Kinda zen- like. Doctor was kind as well as nurse. And I was in and out in 45 minutes.

Su
Review №37

Love Dr. He! Very competent doctor. Staff is always friendly and professional. Wait time is minimal. Also got COVID19 test there, and they were extremely efficient. Highly recommend this emergency clinic!

em
Review №38

Great experience Bryan in the front was very welcoming. The MA’s Kathy and Leticia were really sweet and nice during my visit. Thank you Dr He. Very easy process and efficient visit.

Lu
Review №39

Best service and friendly staffThank you so much to take care of me today.

Da
Review №40

So I woke up with some sore throat today and had to get a rapid covid testing. Staff was very nice. Had to wait alittle longer than expected for the results but I understand because of the environment we are in. Highly recommend!!!!

Ka
Review №41

Excellent service, short wait time, staff is very welcoming & helpful. Stefanie was very sweet doing my covid test😊 10/10 recommend coming here!

Er
Review №42

As always, a great experience at Entrust. Quick, efficient and effective. Dr. He does a very good job. And, Miriam was very nice and answered questions well. I will come back when I need to.

Ti
Review №43

Excellent place for a quick appointment. The check in lady was super friendly, as was the nurse and doctor. They were able to get me in and out and even called in my prescriptions. I would recommend them to anyone in the area.

Ma
Review №44

I read the reviews prior to arrival thinking I would receive 5 star service. From the front desk to the nursing assistant all the staff members are rude! I sat in the waiting area watching and overhearing their interaction with other patients no one seems to have any empathy, your just another number.

An
Review №45

I took my boyfriend to my neighborhood urgent care for a bug in his ear and it was closed. Then I took him to HCA ER and he was ignored due to doing a quick ear check at check in and not seeing anything. I had to drive 30 min to Entrust and immediately he was taken in by the Manager Tania. He was seen by Dr. He, the doctor was so patient and helpful. He managed to pull out the moth and my boyfriend instantly got relieve. Thank you so much, Entrust team.

Er
Review №46

Got bit by a Rot, almost bit my thumb off. Had to catch a flight right after so I wrapped it up caught my flight and came straight here. Dr. Brigitte was amazing!! Her and her assistant Emily stitched me up and saved my thumb!! Absolutely no wait as well. I highly recommend them!!

sa
Review №47

I am not sure why people have rated this place 4.5 star. Stopped at this place to get travel COVID test. They wanted charge $200 for this test and for some reason they want to coolest all your information including DOB for just stopping. I don’t recommend this place at all. Sounds like rip off place

Sh
Review №48

Wasnt feeling well so I came in to this urgent care facility to get tested. Ebony showed me what forms I needed to fill out and sign. I was then greeted by Xiomara and Emily. Emily did my vitals and Leticia did an awesome job swabbing my nostrils, very gently. I would definitely recommend coming here. My visit was quick and smooth.

Cl
Review №49

My experience was horrible when I went to go get tested for COVID, needed papers to be filled out for my job to go back to work and kept me waiting for an 1 hour 30 mins just to come back and have nothing filled out. When I came the second time the filled it out but filled out fast and put a check saying that I was pregnant which I wasn’t. I though everything was so unprofessional and don’t recommend this clinic at all.

Sa
Review №50

Entrust is a very clean and friendly place. This is my second time being here, it is kind of a distance from where i live but choose to drive here because of how great my experience has been compared to other locations that accept my insurance. I came for Covid testing, Yullissa was really nice, patient and professional.

Mi
Review №51

I really recommend this place, I was there and I was checked on quickly. The staff is very friendly, especially Xiomara and Jessie I am forever grateful feeling a lot better now.

Da
Review №52

I went in for a COVID test and Angie assisted me. She was professional and very nice. I highly recommend the clinic as well as Angie.

Er
Review №53

Went for my first and second vaccine dose and I was in and out, xiomara Mendez was gentle and I didn’t feel a thing. I will definitely recommend anybody to have a good experience with their vaccines and ask for xiomara Mendez.

Ma
Review №54

This was an incredible experience as I went in for a office visit at this urgent care . I was in and out and it only took a hour to get everything processed and I was seen by the doctor immediately. Angie at the front took my vitals and ruby made my process go faster! I really recommend this urgent care it’s very friendly and fast paced!

Je
Review №55

They donot run from you but run to help you nomatter what wrong unlike Dr office

Va
Review №56

April and arely give amazing customer service. I highly recommend entrust they helped me with all of my questions!!

Ta
Review №57

Anchis was so sweet and amazing, she answered all my questions!!!! She was patient and so kind. Thank you so much for being efficient and empathic!! You made this urgent care visit so much better. I left with a sense of relief regardless of my results.

Ki
Review №58

Really fast COVID test and also got the results fast. Was able to get seen the same day. I have been here 3 times, and all 3 times have had a good fast experience.

Ma
Review №59

DON’T COME HERE! I came because I had a bite from a insect in my back. I told this doctor I was experiencing vomiting and dizziness and the doctor just told it was a sun burn to put neosporin and gave me Rx for nausea. I ended up In the hospital because I wasn’t feeling good and they confirmed it was a bite from a insect! DON’T COME TO GET A WRONG DIAGNOSIS HERE AND WASTE YOUR TIME!

CC
Review №60

Very unprofessional and rude staff! Walked in the door and was immediately asked for my ID & Insurance card. The medical assistant or nurse wrote my chief complaint on a sticky note in her hand. There was no paperwork to fill out to check in for registration. I was placed in a random room, where I waited 15 minutes and no one came in to at least assess me or get vital signs (blood pressure, HR, RR, temperature or even pain level). I checked the time and allotted 10 more minutes to see if anyone was going to come in to get my information, vital signs or acknowledge me. NO ONE DID! The nurses and medical assistants were shouting patient information to each other and I could hear it outside the door. I should NEVER know what type of test is being ran on a patient or the results of it. I left out of the room they placed me in and politely asked for my ID card and Insurance back and informed staff that I would like to leave and go else where. It did not surprise me that none of my information had been entered into the computer or no paperwork had been filled out. I will NEVER come to this location or company again. The professionalism and cleanliness is not up to par.

Ka
Review №61

Everyone was nice and friendly. Stefanie was gentle with the swab. Thanks to Dr. He Thank you all staff members.

Ch
Review №62

My kids and I visited the clinic today We were seen by Anchis Angie and Yulissa. they made us feel very welcomed and made the process really quick. I really recommend this urgent care.

ax
Review №63

Came to entrust today and had such an amazing experience! Dr.He was great with our baby and the staff was awesome! Ebony, Xiomara, Emily and Leticia! Thank y’all!

Bo
Review №64

From beginning to end, everything was well organized. All the staff was personable and friendly and competent. The provider was very helpful.

Va
Review №65

During the pandemic this is our go to place for quick Covid results. Convenient hours. Good customer service. Thanks.

An
Review №66

We booked our international PCR test but there was an online error when we received result showing it was a swap and Go we booked for wrongly . I immediately contacted manager who said we had to pay for correct PCR test . happy to say Tania manager put a request to refund initial payment and all went smoothly . so happy that they listened and acted efficiently . I highly recommend and we received results in 24 hrs so beautiful

Ma
Review №67

Miss Emily and Miss Bridgette, where very nice and took good care of me. I would recommend this place to my friends and family.

Ze
Review №68

Great clinic , Staff is always friendly and professional. Wait time is minimal. I got COVID19 test twice , today the technician chantey sees me for the COVID test . She is super sweet, professional and extremely efficient. Highly recommend this emergency clinic!

Ke
Review №69

The clinic is clean, all employees are kind, the office staff is helpful and competent, and the whole clinic runs efficiently. Love this Urgent Care!

Al
Review №70

Super convenient to get an appointment and friendly staff to walk through the process. Grateful to have EnTrust immediate care close by for any urgent care needs my family might have.

en
Review №71

They were very professional, kind, and understanding. They were packed but they moved quickly.

Pa
Review №72

My 3 year old needed to be tested for covid and the staff was so sweet and understanding.

Ca
Review №73

Great service! I got my first dosage of the covid vaccine and Leticia and Yesenia did a really great job!!!

Sh
Review №74

I really like the environment and staff was very professional and the facility was so clean. I would definitely refer you all for future appointment

ta
Review №75

Hardest working clinic I know. They have extended their hours to accommodate the high volume. Bryan processed my insurance and explained the billing processes. Yesenia was the nurse who swabbed me, very gentle and explained the process to me. Dr. He gave me my results, very caring and knowledgeable. I would definitely recommend this site.

In
Review №76

I have been here more than once. They really are well organized and always nice.

Ma
Review №77

Ms.Katherine did a great job checking me in and checking my vitals, and gave me the information I needed. She is great nurse (: she needs a raise. (:

Xa
Review №78

Very professional staff, especially Emily who did a good job doing my COVID test.

Al
Review №79

Angie was super friendly and they were able to get me in and outI really was grateful for the kind stuff and I have been here 3 times have had a good fast experienceI recommend them to anyone in the area

Ro
Review №80

Everyone here at this location was very helpful will definitely recommend this place for future visits. Anchis administered my rapid covid test professionaly and quick.

ya
Review №81

I had a great experience! I got treated well and got help from the workers. 100% recommend coming here. A big shoutout to Angie.

Gr
Review №82

Professional, fast and polite.Their estimate of wait time was spot on.What more can you ask for.

Da
Review №83

A little slow but effective, Erica Peters

Da
Review №84

I went to get a COVID rapid test after being exposed. Yulissa was very kind and I was happy with how I was treated :)

Ia
Review №85

Excellent, professional and friendly staff. Highly recommend!

Si
Review №86

We got in at 8:10, shortly after opening, they took 2 hours to get my son swabbed for C-19 and step throat, it is 10:30 and we are still waiting... the “NO WAIT” sign probably should be revised... also they tried to charge $175 copay for a strep throat, I refused, 1/2 hr later they came back saying they would do it for $40.... probably not a repeat clinic. (Writing this review while we still wait)

Ke
Review №87

Really nice and friendly staff! Highly recommend

Su
Review №88

Great care by staff and physician. Highly recommend.

An
Review №89

This was a very pleasant and efficient clinic. The team was welcoming with smiling faces and very accommodating. I especially appreciated the help and care I received from Marisol and Angie!

Jo
Review №90

Excellent customer service from Tiairra. She was professional, courteous and very sweet. When having testing done and you already are nervous it helps to have someone there who makes things much easier.

So
Review №91

Came to get rapid covid test and did not have to wait long. Staff was friendly and helpful. Katherine R performed my test and she was very careful and it did not hurt as other times I have been tested in other places.

Li
Review №92

I recently took my mother for covid testing. Was greeted by Guadalupe which made our visit more comfortable after she explained the process. I would this give this place a 5 star rating if the registration process didn’t have me wait for over an hour just to get my mothers insurance info. I understand this is an urgent care and don’t expect to be seen right away, but an hour just to register is just not acceptable. I could have gone to a different place but Guadalupe assured me she would take care of us. From what i know she swabbed my mother and made her feel comfortable through the whole swabbing phase. Thank you Guadalupe, you must be new because i don’t think i have seen you there before!! I hope you stay!

Ja
Review №93

Rapid Covid test, process was easy and quick within safe environment.

Br
Review №94

I brought my 3 yr old daughter in for a rash and we were in and out fast. The staff was friendly and attentive. Thank you for the great service!

Al
Review №95

Friendly staff, paid attention to detail and listened to what my symptoms were. Also cool that you can check in on line instead of waiting in the clinic

Da
Review №96

My son and me came to the clinicFor a office visit it was a great experience. Thanks for Anchis and Angie

Da
Review №97

It was ok.And they are quick and good service.

Mr
Review №98

Brought my child in for a covid test. Shantay was very courteous and professional. Jesse was very friendly and funny. Negative test for my child so life is good. Thanks for your help folks. 💯💯💯💯

Jo
Review №99

Caring, friendly staff. Thank you Shanty P. For being so kind.

Ja
Review №100

This location is friendly, quick, and efficient. I recommend all my friends here.

Information
71 Photos
100 Comments
4.8 Rating
  • Address:9778 Katy Fwy Suite 100, Houston, TX 77055, United States
  • Site:http://www.entrustcare.com/
  • Phone:+1 713-468-7845
Categories
  • Urgent care center
  • Emergency care physician
  • Emergency care service
  • Medical clinic
  • Walk-in clinic
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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