Well, my cost always come up exactly like the treatment plan we discussed. They spend a lot of time discussing and working with you to get the most coverage from your insurance and I am very happy. I have Delta Dental and a FSA. They work well with my insurance, everything I pay on my FSA comes out exactly as they said. They also do excellent dental work and are very competent. I am here to stay.

Ive made a teeth cleaning 2 years ago. I was told the Dentist were in the united Health care network and Ive provided my member ID card. Each days after the treatment i gave my credit card to pay some extra since it was a deep cleaning. That was amazing, I never pay any extra for teeth cleaning. I was very disappointed to pay 400$ completely out of the blue after the treatments. And then surprise surprise I received another bill at home after 2 years, for 400$ more. The reason is that they were unable to recover enough money to cover the cost of the cleaning, from my health insurance. I dont think they are capable to provide a firm price to their services, they are leaving a cloudy messages and at the end you dont know what you are going to receive in your mail box years later. You could think that you have pay everything the day that you step out from the dentist and you know ? You were wrong you will have to pay more and more without any kind of agreement.

I would avoid this dental office at all costs. Sylvia, the office manager sets up my appointment 3 weeks in advance and then the day before cannot verify an insurance that actually is active, and decides due to a hygenist being out, to completely disregard my appointment and give it to some other patient, without telling me in advance. It has been a long time since I have had such poor communication and service, and to be clear, this is probably the second review I have ever written online, that is how bad I feel about what just transpired. As a footnote, Ursula could not have been nicer to try and solve the issue for me, when she got involved but overall, awful service and experience from Sylvia.

I’m giving it 2 stars ONLY because my dentist was amazing. The reason I will absolutely not give it 5 is because of the receptionist. I specifically asked at my last appointment how much I will need to pay at my next appointment so that I can make sure I had the funds and she HAND WROTE a total on the paperwork with my treatment plan on it. I arrive at my appointment and had a pleasant experience getting 4 fillings and a tooth extraction but after all of the work was done and I got to the receptionist, she gave me a total that was about $300 more and gave no regard to her mistake. She wasn’t apologetic at all and was pretty dismissive of her mistake. I also witnessed her rolling her eyes when one of the dental assistants was talking and seemed to have a very poor attitude. Needless to say, I’m switching dentists and will not give them another dime.

First time going to his office and I loved it. Everyone was super nice, extremely helpful and the hygienist was amazing. Best dental experience I have ever had. I picked his office because of the rating he had and they were definitely on point. Would absolutely recommend his practice to family and friends.

I have been with Dr Gray and his staff since 1996!!! My entire family uses him. He and his staff are personable and feel like extended family. But most importantly, I trust his knowledge and recommendations. I have never been disappointed with his dental skills and work as he stays up to date with the latest technology.

Dr. Gray and Dr. Newman are consummate professionals and their staff are the same. Extremely friendly and courteous, they let you know you are valued as a customer and they make every effort in providing the very best in care and service. I recommend them to others all the time. Thank you!

I could not be happier with my experience at Dr. Grays office. Every single staff member made me feel very welcomed and instantly like a part of their family. I went in for a routine cleaning and they noticed some other items that needed to be addressed; specifically fillings from over thirty years ago. They showed me the photos of the areas they wanted to replace as well as the financial impact of the procedure.They were able to get me in right away for my procedure. They worked very quickly and I didnt feel a thing! I look forward to my next routine visit and may even stop in sometime just to say hello. Thank you Audra, Cheri, Magan, and Dr. Newman; you truly are a remarkable team!

I usually hate going to the dentist, my previous dentist had 2 failed attempts at placing a permanent crown on my tooth after a root canal. This ordeal of going back and forth with 3 temporary crowns went on from July 2019 until January 2020, last week he finally refunded my insurance company and referred me to another dentist. I actually found Mark Gray by google search and was very apprehensive about going to an unfamiliar dentist but he was awesome! Hes very detailed with explaining the procedure and takes his time. The staff was very friendly and his office is beautiful, clean and equipped with the best upgraded technology including cerac. Im so glad I found this guy. I would definitely recommend this dentist!

My wife went there for a cleanup and she go an awful service they start doing exams after exams to squeeze your insurance and on top of that they want to charge you $600 for a laser clean up eventhough you dont need it. Not going again

I have been going to Dr. Gray’s office for years and have ALWAYS been so pleased. There is not a single person who works there who is not only extremely professional and knowledgeable, but very kind.Thank you for always doing such a great job!

I grew up going to Dr. Gray and had to stop when I moved away for college. I recently moved back and had a dental emergency over a weekend. I had gone to an emergency dentist with extended hours and was told I needed two root canals and two crowns. I wanted a second opinion from a dentist I trusted, so even though I hadn’t been to his practice in over 5 years, I decided to call Dr. Gray’s after-hours line in case there was any chance I could get in. They were able to get me on the schedule the following day with Dr. Newman, who was able to fix my teeth without a root canal or crowns! All on the same day— within hours! They look just like they did before. I am SO relieved for a less invasive treatment, and so is my wallet! I am so happy I decided to wait and get treatment at Mark Gray DDS! Everyone in the office takes such great care of their patients!

Dr. Newman helped my daughter immensely today. My daughter was in a lot of pain & Dr. Newman was able to fit her in today and resolve her pain. She was very compassionate & kind. I highly recommend Dr. Newman and Dr. Gray.Dr. Newman went above & beyond what is expected from a dentist. 5 star minimum!————CW

Dr. Mark Gray’s office came highly recommended by a family member. After a horrible dental experience with another office last year, visiting them today was a breath of fresh air. Their dedication to dental health is outstanding. Thank you to Charleen for my squeaky clean teeth!

I have been a customer of Dr. Gray for over 4 years.I absolutely love the amazing first class customer service every time I enter the doors! I would recommend their services to anyone.

Not satisfied at all with the dental work done on my tooth at the dental office post Covid-19 lock down. It used to be so good earlier.

I scheduled an appointment for a routine checkup and cleaning. I saw they where highly rated and had good reviews. So I decided to give them a shot. Everything was fine up until the point where I decided to get a second opinion elsewhere. I guess that didnt sit well with them because the hassle they put me through afterwards was definitely disappointing. Especially coming from a highly rated dentist facility. The facility I went to for a second opinion and I tried numerous times to ask for the images and their response was once the insurance pays, the images will be released. Also when I went in for my appointment with the other dentist they tried one more to reach out and they said well send it when we get around to it. It was unbelievable. At the end of the day they where gonna get paid so the hassle I was put through was truly unnecessary. All I have to say is WOW!

Just had a filling done with Dr. Newman and it was amazing, I didnt even need a shot. Thank you Dr. Newman your the best dentist ever! Everyone there is very nice and greeting. I will definitely go back! Thank you all!

Not my story in photo, but thought I would share.

Warm friendly staff, excellent quality service, and timely at that! They provided an extremely quick turnaround on an order of pieces (night-guard and retainer) for my mouth. Highly recommended. Many thanks to the sunshine staff and dedicated doctors!

My experience was as usual outstanding. Dr, Gray is terrific ...as is Cheri... Sylvia and Mia, My family and I have been patients here for over 25 years and our visit today as well as ALWAYS was the best!!Many thanks to you all!!!!!!!!!!!!!!!1Buzz

Facility is very clean, office staff is great! Also I like the office hours and they way they go about accommodating you!

I agree with the other reviewers who said they are immensely thankful to have found this practice. Everyone is so professional and so very good at what they do. I was in for an evaluation, followed by preparation for a crown and the procedure was totally painless. Thank you Dr. Newman and Aida!

I’ve been going to Dr. Gray’s practice for over 20 years, (since I was 8 years old), have lived in 3 different states and have always traveled back to Houston to see Dr. Gray. I trust him, Dr. Newman, and his dental hygienists; they’re knowledgeable, preventative, and have never done a procedure unless it was absolutely necessary.

Today I was In extreme dental pain. I called Dr. Newman office to see if f they could see me. The lady Jessica was concern I was hurting and told me to come now. It was their lunch time. They stayed open for me. My tooth infection hurt Dr Newman saved me. Thank you Jessica and Dr. Newman!!!!

I would never go anywhere else . Dr. Gray is amazing. His been my doctor for years . I definitely recommend this place

I love coming to see Dr Newman. Shes upbeat, direct to the point and gives you multiple options for treatment. I love the friendliness of the staff and they are always on time and quick.

Dr Gray & Dr Newman are great! Cheri, who did my cleaning was fantastic. Great bedside manner and listen to my needs.

This office is absolutely amazing. They will make an appointment right away for and have a quick response rate to emails. They are extremely friendly and the best !

Here you will find modern dentistry at its finest with a professional and caring staff. No waiting for crowns. No temporary crowns while permanent crowns are being made elsewhere. Very professional in their work.

I loved this dentist!! Really nice office, state of the art equipment and very thorough exam. Loved it. Wish I wouldve switched a long long time ago.

INCREDIBLE Dentist!!! Dr. Newman is AMAZING!! I literally fell asleep during a root canal!! The entire staff is kind and friendly. Never thought Id say I enjoten my visit to the dentist. So thankful to have found this place. Love, love, LOVE!! #DrNewmanROCKSTAR

Nice friendly staff. They listened to my concerns and explained everything to me.

Best dental experience,Professional staff, friendly and state of the artService. Extremely happy with Dr.Grays and staff.

I have been a patient of Dr. Gray for 10+ years. They will ALWAYS be my choice for my Dental service/needs. Everything about their Practice is First Class!!!!! Today, I saw Cheri --- and as usual --- I was treated with exemplary care. That is always the norm for their entire Team!!!!!

Dr. Newman and the whole staff are highly professional but yet personable and just make the visit to the dentist a delight!

Great staff - super friendly and they always do a great job to take care of you.

Dr. Gray and Newman excellent clean and very professional!

Very personable and professional! Quick in and out service!

Dr. Gray and his staff are amazing! Would highly recommend him and his team.

Everyone at Dr. Grays office treated us just like family. Recommended by West Houston Orthodontics, coordination of treatment for both my children was done to get both the dentist and orthodontist on the same plan.

I took my 2-year old son here for his first dentist appointment and it couldnt have gone any better. All the staff were great!

Have been going here for 4 years. Everyone is really nice and Ive never had an issue.

Very happy with my experience at Mark Grays DDS, Charleen Kane talked to me about my teeth and explained things so well.

Been going here 7 yrs now. even though we live on opposite side of town now, I wont go anywhere else. Friendly staff.

Excellent experience; Dr Gray and his staff rate 5 stars; i took a friend of mine from out of town to Dr. Gray and she said the procedure was significantly less painful than at other dentists she has had.

Dr. Newman and her staff are extremely professional and friendly

Respectful and neat staff, nice environment, very clean office, very professional

Great service and staff.