Robert was awesome! He went above and beyond to fix my glasses! So sweet and thoughtful without trying to up sale me on another deal! Great customer service and great job Robert! ✨💛

I had my sale handled by Mrs. Crystal and she was able to help me with my emergency situation with not having glasses and needing them ASAP! She was courteous and so kind. Because of her I’m considering swapping from a privately owned ophthalmologist! 10/10 stars!

Beth Ann was wonderful. Very informative and very patient. I learned so. .. Much about glasses. Thank you Beth Ann

I just got my 1st pair of Progressive glasses AND sunglasses!! Im sooo excited!! I look sharp and can see plus I splurged on Ray Bans for my daughter.

My wife broke her glasses frame on the way back home from a vacation at the beach in Florida and we stopped by the Lenscrafter shop in Hoover to see if they could repair it. It was not reparable, but they took time to tape them back together for her so that she could use them until they could be replaced. We appreciate the extra help they provided to us.

Excellent service ! Took extra time helping me pick frames and making sure I was satisfied with my new glasses and sunglasses ! I have purchased many pair of glasses here at the galleria location and always please

The associate Crystal was very helpful and had great energy when I came in to get my glasses fixed. Great service.

Friendly employees, great service. Enjoyed experience.

Robert was very knowledgeable, helpful, and most importantly, patient! We had an issue with the insurance and couldn’t complete the transaction in 1 day but Robert made sure that once the insurance issue was cleared, he already had everything loaded in the system and ready for us to call in and complete the transaction. The only reason we went back is because wanted to look some more but had we stayed with our original choices, Robert had asked us to just call and give the info over the phone so as to avoid another trip. Wide selection and some of the best brands. Great customer service! Would definitely recommend to everyone.

I decided to go to LensCrafters to purchase my new eyeglasses. As soon as I walked in I was greeted by Crystal. She is great! She helped me pick out my new frames and helped me decide which ones were best for me! The customer service is over the top! I would recommend this location to everyone!!

Must have my lucky day!!!! Robert render excellent service to me...I think he went above and beyond the call of duty!!!!couldnt have asked for better service...completely satisfied 😌👏👍

This experience was awesome! They tightened my glasses and framed them to my face!! Very helpful!

Great Place!!! Robert repaired my glasses and got me back to work very fast!!Highly recommend this location!!

Crystal and Beth are the 2 people that helped me with the purchase of my glasses. They are such great people and I loved the experience I had with them and will always buy my glasses here as long as they are there. If I were Lenscrafters I would do my absolute best to keep them happy because they make that store absolutely spectacular.

My glasses got bent out of shape and they were more than helpful in getting me back together! Robert was excellent!

Got my Ray Bands lens fixed and didn’t even have to pay!! Excellent customer service makes you want to pay someone so I’m leaving this review

Excellent customer service by Crystal, thank you!

I did not get an eye exam here, but the guy who helped me pick out my glasses was very attentive, took time to explain all my benefits, and helped me consider ways to maximize my benefits as I made my choice. He was excellent!

Im so happy I came here 10 out 10 service thanks you.

Staff is both friendly and personable. They are VERY knowledgeable about the process and products from beginning to end. truly enjoyed my visit.

I went in to repair my sunglasses that I purchased at another store. The staff was helpful and friendly.

Thanks lenscrafters for saving my pocketbook. 3 weeks after I got my glasses I fell, scratching the coating off in several places. I went back to lenscraftwrs and because I had the protection plan it cost only 27.00 to replace the lens and frame! I had priced my lens before,not at lenscrafters, and a pair of glasses elsewhere cost about 1,200.00 and no protection plan! So, thanks lenscrafters, you have all my business.

Everyone was so professional from the eye exam to the purchase. Great customer service.... A+

The absolute worst transaction. I use one benefit from my multiple vision benefits. The store kept using my other benefits preventing me from ordering another glass in another vendor. Their cashout person need more training. I dont recommend store. They good at getting your money and drop from there. Horrible. Experience

Staff was very friendly and very knowledgeable. We had an excellent experience

Yes everyone was very polite they had no problem going out there way to accommodate me even though I had no appointment and i walked out with a pair of glasses and getting one pair mailed to me

Dr. Carrie Bonds and her assistant, Robin, did a wonderful job. Most professional and thorough! I highly recommend using this group.

Your displays are very bright whenever you have just been dilated.

I cant remember the name of the Doctor that did my eye exam but she was absolutely the best.

Will never use this company or doctor again. She said that she saw blood in my eye and sent me to a Retina specialist, who saw nothing. Then she did not believe the specialist and wanted to see me back, then tried to charge my health insurance for service a that I did not ask for. I gave them my vision insurance and paid all co-pays required. Beware of people/companies trying to recover money from WORLD PANDEMIC loss.

I felt safe coming and trying on frames because everyone was wearing mask and social distancing.

Great experience! Lab tech was able to straighten my bent frames that were damaged by umpiring a baseball game. Went ahead and ordered another pair of glasses, as did my wife. Thankful the location in the mall was open so I didn’t have to go an evening with bent frames! Also ladies in the store were great! Took us in an hour before close and was in no rush to get us out and was sure we were completely taken care of!

The eyeglass associate was extremely knowledgeable and very helpful!

Customer service is always on point!!!.....And professional and always eager to help and making sure the customer leaves with a smile....Thanks for everything!!!

I was happy with my glasses, I got fitted for contacts. I had to go back the 2nd time, then my mom fell, my mom had cancer taken off her face. My husband got sick mean while. Went back today because I needed to try another, she said because its been 3 months theyd charge me a fee. I wasnt told make sure you get back in here at a specified time limit. I paid for a contact consolation because I wanted contacts.

They was very very helpful an sweet will be coming back.😀

Robin at LensCrafters was amazing!! She was very helpful and understanding of my current situation! She helped me and my son get a new pair of glasses and they were in WAY before they were supposed to be!! Go see Robin!! She will take care of you!!

Today I went to lenscrafters in the Galleria. I had planned to have an eye exam, buy 3 months of contacts, and buy glasses... I walked in, yea that means a wait sure, but I was told when going to the exam counter that they were too booked up and I needed to come back at 2...(I guess me going ahead and putting my name down and being queued up would have somehow effected scheduled people???) When I got back at 2, i expected a wait, but as I sat there I was passed over while a husband went to search for his wife who was just out shopping.... in the time they searched for here I guess the doc didnt want to help anyone else? Then i was finally told i was next and a man came in 30 min late for his appointment and of course got to jump ahead of me again... no sorry, nothing... this place does not care about customers who are walk ins... I guess they might be good at some aspects of something but this was the worst customer service Ive recieved in the riverchase Galleria, which is saying something

Arrived 5 minutes early for my appointment. Did everything I was supposed to. Waited for over 20 minutes while the eye technician did other things like answer the phone and just fooled around. Got up and left. Never going back to this place. They are either understaffed or just dont understand when someone has an appointment, they have an appointment.

My first visit was great ! Everyone was helpful, nice & I got the 👓frames(Versace) I wanted at a affordable price & with the extras added, I still got them back within a weeks time !Thanks Lenscrafters !👍👓❤

Very professional staff and nice, but the manager tried to upsell me on my lens!! She was trying to say i would pay $89 dollars out of pocket and my insurance would pay the rest for single lens! which it didnt make sense, cause my copay for single lens are $20 bucks!! I left and went to another location and for the same pair of frames and lens it came out to $27.50!! thats crazy! If i would have never left and went to another location, Ive would have spent money that I did not need to. Seems like the manager needs to go back to training

Walked in at 5:55pm and they told me that they closed at 6pm. Online, it says they close at 9pm, but the store clerk said that the doctors office portion closed at 6pm, and that I could not purchase contacts from the main store counter. So, not only does part of this location close 3 hours earlier than advertised, they also shut it down 5 minutes early. Very frustrating.

Great experience

Best service!