user
Hoover Vision Center
2801 John Hawkins Pkwy, Hoover, AL 35244, United States
Appearance

Comments
Mo
Review №1

Such a great experience! I felt so comfortable from the moment I walked in..Dr. Sanford is amazing..so genuine and thorough. Also had much needed help picking out the cutest glasses!

La
Review №2

By far the most thorough eye exam I’ve had. Even went as far to check blood pressure which I thought was very mindful of them since a blood pressure can play a role in certain eye conditions. The staff was also sweet and helpful as I picked out my selection of glasses.Practice wasn’t overly crowded with patients as I have experienced at other eye practices known around town.Highly recommend if you are looking for a personalized experience.

El
Review №3

This was the best experience that I have ever had with a vision center. Their staff is wonderful and very knowledgeable. Even the doctor was awesome. My girls were not afraid at all. We didnt even have to sit long in the waiting room when we checked in! I wish I could give this place 100 stars!

Jo
Review №4

Everybody at the vision center was very friendly, helpful and competent. I received a very thorough eye exam from Dr. Marbourg. She did not rush the exam and took time to chat with me and answer my questions. I highly recommend Hoover Vision Center.

Ja
Review №5

Went in for a routine eye exam, which under my Medicare Advantage plan is fully covered with no copay (and Ive never paid a dime with my previous eye doctor). They performed unnecessary tests, charged me $95 for my visit, then scheduled me back in a week for a glaucoma screening and another $25 copay ( medicare covers glaucoma screenings), then wanted me back every three months for additional glaucoma screenings even though I dont have the disease. Avoid this place like the plague.

Al
Review №6

Dr Marbourg is the best OD that I have had in a long time. She is very caring and compassionate about what she does. She takes her time with you and listens to your concerns. She offers alternatives and always lets you know that if something changes in your vision to call her back.

le
Review №7

Very knowledgeable and very nice Staff. .. Examination was. super comprehensive. Simple awesome

Ca
Review №8

I went for my initial comprehensive exam and was glad I did. The office was clean, the staff were all pleasant, and Dr. Samford was very informative during my exam. The only downside was the lack of frames to choose from. I ended up not purchasing any, but I was provided my prescription which I can use to order frames elsewhere.

Di
Review №9

Ive been a patient here for several years. My examinations are thorough and efficient, Dr. Marbourg is very knowledgeable, and everyone is always so nice.

De
Review №10

Dr. Samford is wonderful. Attentive, knowledgeable and kind. She has always been able to set my eyeglass and contact prescription perfectly. I am very comfortable visiting her office for my yearly eye exam.

Fo
Review №11

My first ever eye exam was such a gratifying experience. The entire team was professional and courteous.

AR
Review №12

Do not visit this shop. I waited over 1.5 hours to see the doctor, no apologies, no reason why it took so long. Doctor came in, didn’t even introduce herself, gave me my rx and was out in 5 minutes.I ordered glasses and they took over 3 weeks. I do not even have high prescriptions.I will never go back. And never recommend this place to anyone else

Br
Review №13

Great place! Even with the covid restrictions. Staff were extremely helpful and performed their jobs extremely well. I will definitely make this location my regular eye clinic.

Ka
Review №14

Dr. Samford is very patient and thorough. It is a pleasant experience to visit for exams! Highly recommended!

Sh
Review №15

Short wait time; good customer service; appt. reminders sent up until the day of the appointment; thorough exam and information given during and afterwards; friendly staff.

Ta
Review №16

Amanda the receptionist is amazing! My work schedule makes it difficult to make appointments and I let her know which days I would be available and she was able to get me an appointment the very next week! It was my first experience for an eye exam and Dr. Samford was amazing! She took the time to explain everything she was doing before hand and answered all of my questions! Would definitely recommend Hoover vision center!

Pr
Review №17

Wonderful staff who is prompt in getting you the attention you need! I’d definitely recommend them to others.

Lo
Review №18

Was very pleased with everything from the minute I walked in to the minute I walked out. Amanda and Amy were very helpful in setting up additional appointments and following through with the doctors orders. Dr. Samford was very thorough, understanding and professional. She was very passionate in explaining my diagnosis and treatment. I’m so thankful to have her and her team behind me.

Gr
Review №19

I cannot recommend Dr. Samford enough. I have worn glasses and/or contacts for 21 years, have seen upwards of 10 optometrists, and have never had a doctor spend as much time dialing in my prescription. It is greatly appreciated and gives you a lot of confidence that you are in the right lenses. Not to mention her expert handling of an infection that could have led to permanent damage in my right eye. I moved out of Hoover last year but I still gladly make the trip back once a year to see her.

Gi
Review №20

A great group of professional people that they take care of you on time and with a great patient care it has been my Vision Center for a few years thank you 😊

ta
Review №21

Always a wonderful experience! The staff and Dr. Samford are helpful, kind, and thorough. We were referred to this clinic from another happy patient and I will pass the referral on!

An
Review №22

Excellent staff that are professional and personable! Dr. Stamford is outstanding!

Ke
Review №23

We’ve been going for years. Love Dr. Samford!

Ja
Review №24

Best and most accurate exam! Friendly and helpful team!

Su
Review №25

Always a pleasant experience and high quality care.

Ke
Review №26

Hoover Vision Center is AWESOME! From the minute that I walked in, Dr Samford, Amanda, and Amy made me feel so welcome. They were so knowledgeable and skilled at helping me select a new pair of glasses. I ABSOLUTELY LOVE WEARING MY NEW GLASSES! I GIVE THEM 5++++++ STARS!

Pa
Review №27

Best eye exam by Dr. Marbourg I’ve had in a long time. I could not have asked for nicer office staff, all went above and beyond. Made you feel comfortable and not rushed. Highly recommend!!

An
Review №28

I took my mother for an eye exam at Hoover Vision Center and she was very pleased. Everyone there is knowledgeable, friendly and accommodating. The office spaces are clean and staff were actively disinfecting shared areas. Id highly recommend!

Ma
Review №29

So glad to have found Hoover Vision! Dr. Samford is wonderful, and everyone there is compassionate and take pride in what they do.

Ka
Review №30

The office is very clean and welcoming. Every staff member we came in contact with was very friendly. I have a five-year-old and eight-year-old and the doctor was so patient while dealing with my five-year-old who is very antsy. I would definitely recommend this office to other people.

He
Review №31

Amazingly great customer service with safe COVID-19 precautions. I felt very comfortable and safe throughout my entire visit.Selection and recommendations on glasses were right on target and looking forward to sporting my new glasses from Hoover Vision Center

Ga
Review №32

Dr. Samford was very friendly, thorough, and answered all of my questions. I highly recommend her!

Do
Review №33

Very courteous and competent staff! I feel heard and asked for any needs that I might have.

Le
Review №34

Everyone was super nice and helpful!!

Sh
Review №35

I ALWAYS HAVE A GREAT EXPERIENCE. EVERY GOOD DOCTOR AND CARING STAFF.

Sc
Review №36

First of all, the ladies in the front are friendly, experienced, and knowledgeable about how to provide you the best service. They will fight for you to get the best out of your insurance. I witnessed it for another patient. This was my first visit, and Dr. Samford was excellent. She listened to me about my needs and frustration with another office and doctor and found a solution that worked for me. The office seems well appointed, clean, and has plenty of options. Don’t be fooled by the location in a strip mall. It’s a gem, and why would you want to pay for the overhead? I highly recommend this practice.

El
Review №37

The staff is amazing. They made me feel welcome. They were able to see me same day, no hassle, everything was explained to me in full detail. This is an amazing group and I look forward to seeing them for future eye visits! I highly HIGHLY recommend! (Elaine Dykes)

Ro
Review №38

I feel like they valued my time which is very important to me. I was taken to a room in a timely manner. Dr. Samford was thorough and explained everything to me. The ladies did a great job assisting me with my frame choice. Best experience at a vision center!

Ke
Review №39

The staff is SO friendly and helpful! The last time I was in for my appointment they were running a tad behind. They apologized & once made aware that I was on my lunch break, the Dr made sure to be considerate of the time. I was able to make it back to work on time. The waiting area is small but open & everyone was very friendly & upbeat. I even cut up with other customers waiting & trying on glasses. It has a very “ at home “ feel to it & the Dr is precious! She’s knowledgeable and kind. I felt cared about & listened to. The staff has always been more than willing to help me in any way possible. I highly recommend them!

Ka
Review №40

Excellent care, quick, informative and no pressure. In fact it was nice that the receptionist let me know I could download and fill out all paperwork before I got there, speeding up the time not spent filling out paperwork and delaying my appointment! Dr was awesome with answering all my questions!

Ar
Review №41

Staff was welcoming and it didn’t take long to be seen. Doctor was thorough with the process. I would recommend this office if you are close to Hoover area. Will continue to go here for my annual eye exam.

Cr
Review №42

I started going to Hoover Vision Center last year when I moved to Hoover. The staff is friendly and the doctors are very thorough. They truly listen and make sure they have all the health information and facts they need to provide the best eye care. Im so glad I chose them!

Ro
Review №43

We were greeted the moment we walked through the door. Everyone were professionally, friendly, & courteous. They made me feel like I am important & they care about me. Im willing to travel 4.5 hours for an appointment.

Dr
Review №44

What an amazing eye doctor! I first went here when I woke up one morning with some eye pain and just searched for the nearest eye doctor near me and, wow, did I luck out. Every time I’ve gone to see Dr Samford, I am always in and out with very little to no wait time. She is very friendly and takes time to explain anything that comes up during the exam. The entire staff here is the friendliest and most helpful that I have ever encountered at any doctor’s office and I’m so glad that I found them.

Do
Review №45

Im very happy with Hoover Vision. Dr Marbourg is extremely thorough and seems like she really cares. The staff are all super helpful and friendly.

Ma
Review №46

I’ve been to many different doctors over the years and you always feel like just another customer. Hoover Vision really cares about getting your prescription correct the first time. First Rate doctor!!!!

Dy
Review №47

They are very professional and caring i would recommend them with no hesitation

Er
Review №48

I have been going here for a couple of years for my eye checkups. I usually see Dr. Samford, but both doctors are really great! They are friendly, don’t rush, ask lots of questions and take thorough notes, and make sure you understand everything they’re doing. I feel like they care about their patients and that’s why I highly recommend both of them! Their office staff is great, too. They return messages promptly and are very friendly and helpful!

Mi
Review №49

I was seen by Dr. Samford today, and she was absolutely wonderful in every way. The staff at Hoover Vision Center were so nice and helpful today. They are all a great team together. Teamwork makes the dream work!

Ca
Review №50

Our family has been going to Hoover Vision for years. We would not trust anyone else with our eye care. Dr Samford is not only knowledgeable, but listens, explains, and helps solve your problems. After years of having trouble with red eyes, she finally helped me to solve the problem by referring me to specialists. For her, everything is about the patient.

Ma
Review №51

Awesome place! We love Dr. Samford!!! She’s so helpful and knowledgeable. She sees BOTH our children and they love her too. I highly suggest checking them out. You won’t be disappointed.

Ni
Review №52

They were very friendly and pointed me in the right direction my vision. They didnt try to make me get glasses but set me up with a cornea specialist!

de
Review №53

First time here and I thought every one there was friendly and helpful and very knowledgeable as to what they do. I highly recommend them to any one look for eye care

Am
Review №54

Super friendly staff. They were able to fit me in very quickly when I had vision problems. The Dr. was very nice. Highly recommend.

Po
Review №55

Excellent service! Dr. Samford, Amy and Amanda are all wonderful. I highly recommend Hoover Vision Center. Thanks for taking care of me!

Ja
Review №56

Dr Samford and her staff were friendly, professional, and very knowledgeable. If you are looking for an eye care provider I highly recommend.

Ha
Review №57

I love Dr. Samford and the ladies that work in the office. They are always polite and helpful. I enjoy seeing them once a year and if I ever have an issue they work with my schedule to get me seen as soon as possible.

Di
Review №58

Very comprehensive exam ! Staff members very professional and friendly. I truly felt cared for.

Tr
Review №59

Hoover Vision Center has great office staff. It was a pleasant experience from start to finish. The best part was the discounts I received on my glasses. That means they are also very affordable. IWill definetly be back for my next pair of glasses.

Pa
Review №60

Prompt, pleasant service. They take great care of their clients!

Vi
Review №61

The doctors and their Assistant Amanda were all great. I would refer them to everyone else.

So
Review №62

This was the most thorough and complete eye exam Ive ever had. I could tell every single person in the office is knowledgeable and passionate about what they do. Hands down the best experience Ive ever had getting an eye exam. They have multiple styles and prices of eyewear to choose from. The environment in the office is warm and welcoming. The entire staff is professional and friendly and Dr Marbourg is wonderful.

Kr
Review №63

Staff is super friendly and doc put me at ease unlike any eye doc Ive ever been to before.

Ch
Review №64

I have visited Dr. Samford for several years. She is thorough and takes time to educate me about my vision changes and care of my eyes. She was great with my elementary age daughter as well. The entire staff is friendly and efficient. Eyeglass selection is top notch. So glad to have Hoover Vision Center as a health partner!

Ma
Review №65

They are Awesome me and my kids have being coming for two years! Great customer service and very professional!!!

An
Review №66

It is always a pleasant experience at Hoover eye. Staff and Dr. are just awesome! You won’t go wrong.

An
Review №67

Loved!! They’re all super friendly and sweet. Best eye exam I’ve had in my life !

Da
Review №68

Doctor and staff go above and beyond to accommodate thier patients. Care and quality are top notch.

Am
Review №69

I was afraid because an eye injury caused by clumsy gardening was not healing. I expressed my concerns over the phone. Even though they were booked for the next day, they still made arrangements for me to be seen first thing in the morning. The office is welcoming. The glasses on display are stylish and beautifully displayed. I wish I had a longer wait time so I could browse more. The doctor was friendly and explained everything. I will definitely come here again.

Fi
Review №70

It was my first visit today with my wife and everyone was friendly and professional and with variety of frames to choose from. Will always come here for my eyes exams. I wish the paperworks to register the patients are much less it was alot to fill.

Mi
Review №71

Very friendly staff with a nice and quiet office. Theyll get you in and out quickly as well.

Te
Review №72

Friendly staff. I was able to get an appointment quickly. Great prices! Convenient location!

Do
Review №73

Hoover Vision Center has a tremendous staff and they truly care about the costumers!! The team is very professional and they make sure your services are met. I would highly recommend choosing to use their services!!

Se
Review №74

Friendly and helpful staff. Dr Samford is extremely professional and quite knowledgeable. Would recommend her to friends and family!

de
Review №75

Wow! Loved this office and the caring support from everyone. Dr. Samford recommended progressive lenses which have eliminated my afternoon headaches. More importantly - how patient she was in offering feedback with each pair of frames I tried on!! There were so many to choose from. My husband is her next patient!

Br
Review №76

Very friendly, knowledgeable. Drs. Always very nice. Has always been very knowledgeable of my history. Would recommend to my friends and family.

Ch
Review №77

My son and I are just in love with this place! Everyone is nice here!!! I recommend this vision center to anyone who is looking for a new eye doctor and they are very friendly with the children!!!

Ja
Review №78

Always first class service by Dr. Marbourg and her team.

De
Review №79

I have been a patient of Dr Robin Marbourgs for years . I have always received great treatment from her and great service from the staff. I highly recommend Hoover Vision Center for all eye care services .

Je
Review №80

Dr. Marbourg and her staff are great people and fun to be with. They are courteous and respectful to everyone and you will be glad that you trusted them with your eye health.

St
Review №81

We experienced excellent service at Hoover Vision Center. Dr. Samford was extremely patient with my son who was having an eye exam for the first time. He was nervous and anxious about everything and she was able to calm him down and make him feel comfortable. I would highly recommend Hoover Vision Center.

Am
Review №82

Horrible experience. Do not go here! They rushed my daughter so much that they did not even try her glasses on her when she received them. They are too tight on her & Amy is telling me to take the glasses some place else to get them loosened. My daughter picked out one pair and they ordered her something totally different. They are in too much of a hurry trying to get you out of there.

Li
Review №83

Dr Samford is GREAT! She and her staff are very professional, courteous, friendly and helpful. I highly recommend Hoover Vision Center!

Je
Review №84

Dr. Marbourg and her staff are fantastic! Convenient location with an exceptional selection of frames.

Al
Review №85

Dr. Samford is quick and aggressive, and very nice! I enjoy my visits with her and the staff that work there.

Ja
Review №86

A friend told me about Hoover Vision Center and highly recommended Dr. Samford. I was able to make an appointment that week and was thoroughly impressed with the entire experience from start to finish. Everyone was kind and helpful and Dr. Samford was fantastic. I definitely recommend Hoover Vision to anyone for basic needs as well as for issues like infections, etc.

Ka
Review №87

I have been going to Hoover Vision Center for years and it is always a great experience. Staff is courteous, appointments are done in a timely manner and Dr. Samford is always informative. I highly suggest you try them out if you havent before.

Ca
Review №88

A wonderful office where I have received quality care! Dr. Samford is very professional, listens to my concerns, and gives sound advice. Ive been going to this practice for many years and have the utmost trust and confidence in her and the treatment Ive received. Their staff is very accommodating, the office is beautiful and they have a wide selection of the latest styles of eyewear and sunglasses. Conveniently located in Hoover near the Galleria. I highly recommend this practice!

Mi
Review №89

Hoover Vision Center has the best Eye Doctors! They spend a lot of time with the patient to make sure that your glasses, or contacts are the best fit for you!

Ch
Review №90

Very patient and knowledgeable team. A great experience. Thanks!

Me
Review №91

Hoover Vision Center offers everything that you need in terms of great eye care. Friendly staff, fast service, stylish (and current) selection of glasses and extremely knowledgeable physicians. Dr. Samford is great and I would highly recommend Hoover Vision Center to anyone!

La
Review №92

Great care from an amazing staff! They go above and beyond!! Would highly recommend this facility to anyone

Er
Review №93

All staff is very friendly,professional, and knowledgeable!

Ch
Review №94

This office has a very friendly and professional staff.

Ma
Review №95

Dr. Samford and the entire crew are excellent. Im confident that I received the best exams and treatments possible. Ive been a patient for many years and plan to continue! Thanks Dr. Samford.

Th
Review №96

The staff were wonderful, helpful and everything I could have asked for in a vision center! They helped me to get the best prices and helped me to understand how my insurance worked to save me the most money! Thanks for a great experience Dr. Samford and her staff, I look forward to continuing to see them for my vision needs!

Ky
Review №97

Dr. Samford was wonderful! I didn’t wait long at all. She was very thorough and very kind. I will be back!

Ka
Review №98

The staff is friendly and Dr. Samford is professional, knowledgeable, and friendly. I highly recommend using them for your vision care!

Ja
Review №99

On time service very helpful and courteous. They came highly recommended and deserved it.

Me
Review №100

Called for my niece, got us in same day, very great place and nice staff!!

Information
25 Photos
100 Comments
4.9 Rating
  • Address:2801 John Hawkins Pkwy, Hoover, AL 35244, United States
  • Site:http://www.hoovervisioncenter.com/
  • Phone:+1 205-985-7640
Categories
  • Contact lenses supplier
  • Eye care center
  • Optometrist
Working hours
  • Monday:9am–6pm
  • Tuesday:10am–5pm
  • Wednesday:9am–6pm
  • Thursday:8am–6pm
  • Friday:8am–5pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations