I guess Dr. Matthew Sutter is a Chief Medical Officer for Lutheran Hospital. This is kind of confusing because he always has to be reminded of who is calling him. He has allowed a small problem to explode into a larger issue that has taken more than 25 days to resolve. I guess he also works in the ER, but I dont know about that either because Lutheran cant keep an eye on their staff at all. Dealing with him is a waste of time.