They used to be good. Not anymore. One of the worst locations to get a primary physician care. They run it like a business, not a hospital care, with no consideration whatsoever towards a patient. Sooner or later, you will realize that all they care is if you can keep them profitable- nothing more. Even if you empathize that the NPs and doctors are busy or following policies, try engaging their office managers and receptionists in a longer conversation- you will never set a foot in that place. UC Health urgent care and primary care, though not good, are still better than these people.

Dr. Sheline provided a complete and understandable explanation of the issues affecting a colonoscopy procedure for someone my age. His support staff members were thoroughly professional.

I love my doctor at Associates in Family Medicine-Horsetooth. I have seen Dr. Cynthia Vanfarowe for over ten years and am so glad she is my doctor.She genuinely cares about my concerns, is never rushed, is always thorough and educational. Having a lab and x-ray dept. at the clinic is a plus--very convenient, staffed with pleasant professionals.I am thankful for this clinic and my doctor!

Such a great experience with Dr. Lawrence Murphy at the Horsetooth Associates in Family Medicine Clinic/Urgent Care. They took me in within 30 minutes without an appointment, kind & Dr. Murphy really listened to me. He gave me a great prescription that has helped me until I see my Allergist. So grateful. Carine Pearson

Dr Lockwood and Connie are such a great team! I always leave feeling I got the best care.

I noticed a spider bite on my 8-month-old’s leg this morning, panicked (as new moms do), and made my way to the nearest Urgent Care (which, unfortunately, was AFM). The front desk receptionist was patronizing, curt, and unkind. It felt like my presence was a nuisance to her. At one point in our brief conversation, I literally paused to (gently) ask her to be patient with me, because I was having a hard morning (which should be the assumption for all patients who are seeking medical attention at an Urgent Care). She didn’t even look up from her computer or attempt to apologize.A little compassion and sincerity goes a long way, especially from those who work in a medical setting and deal with people in their most vulnerable state (scared, anxious, sick, overwhelmed, etc.). I was treated like an annoyance.The rest of my time at AFM felt clunky and unprofessional (the number to call for check-in was out-of-service, I could hear all of the receptionists’ phone conversations—with doctors and patients alike—and the office itself is confusing to navigate). The saving grace was my interaction with Dr. Stephanie Lockwood, who was lovely, patient, and greatly empathetic.Needless to say, I’m so discouraged by my experience and will be finding a different Urgent Care for my family’s needs in the future.

Dr. Schrunk is an amazing, caring, and on top of her game in addressing all of the medical concerns I am experiencing!

I had to wait an hour and a half to be seen despite another patient walking in 30 minutes after me being seen within 5 minutes. when i politely requested a time estimate i got a snarky response from the rude front desk people and when waiting for the doctor i got told in a very sarcastic tone “we’re urgent care, we’re busy” then the nurse proceeded to chuckle and glare at me. i totally understand a business being busy especially with the pandemic but i cannot excuse the rude behavior of staff. the actual doctor is the only decent human being in this place and even then i am STILL waiting exactly 98 minutes after arriving and i’m the only patient i’ve seen other than the woman let in before me. truly disgusting behavior from these nurses who would rather chat about their kids halloween costumes than do their jobs.

Extremely professional, caring and friendly. Follow-up on appointment has been terrific, too. Excellent medical providers!

I have been here multiple times. The doctors and nurses that I dealt with were for the most part rude and unprofessional. I was mis-diagnosed at an appointment here as well and given a prescription that did nothing for me. My doctors nurse told me to find a different doctor because she did not know what an adrenal test is and was unwilling to help me which was very uncalled for. I was told my doctor was not capable of doing a simple blood test because she didnt know what it was. Very disappointing experience every time. I would recommend to seek a more professional doctors office.

Nurse was very rude, no one really seemed to care, and everything was extremely rushed. Gave me the wrong size boot for my injury. Wasnt told what medication I would be getting. PA was gone before I could ask any questions.Definitely go anywhere else but here if you can.

Don’t go here. The doctors do not listen to you, they are incredibly rude, and they don’t care what you have to say. Do yourself a favor and skip all UC Heath locations. I had an appointment today and the doctor I saw was absolutely awful. He didn’t listen to me and he belittled me like a child. Save yourself the time and energy and go literally anywhere else.

Tired if being insulted by doctors.Asked for a referral got told it was only IBS and would be a waste of the doctors time. That was just one occasion. So know the are fired.

Whole family goes here. Love that they have lab and x ray at one location. Doctors and nurses are great. Timely appointments

Everyone was professional and attentive to my needs and concerns. I received information and instructions for my condition and Dr. Murphy was thorough and very nice!

Michael, the PA, was amazing to work with. He genuinely cares about the well-being of the patients coming through the practice, he went out of his way to make sure I was looked after.

Dr. Nivrivy is a caring, experienced and knowledgeable primary care physician. More than once his digging deeper into health problems have prevented me from more serious or advancing conditions. When 3 specialists ignored, Dr. Nivrivy explored unexplained symptoms and probably saved my life. His staff is exceptional and very respectful. They always listen and validate my concerns. My quality of life is certainly better due to the care of this doctor and this facility.

It was a good visit and the dr was very professinal; love connie

I was stung in the throat by a bee and am severely allergic and went to the local Urgent Care, this facility. While my throat was swelling shut, they refused to assist me because I didn’t have my insurance card on me. They actually instructed me to drive to Lemay to visit the ER. This place is privately owned and they are exactly what’s wrong with privatizing medicine. I even offered to pay out of pocket.

Dr. Cynthia Van Farowe is of utmost integrity, knowledge and compassionate medical care & advice. I am extremely satisfied with Dr. Van Farowe’s services as well as the entire staff @ Associates in Family Medicine, Horsetooth Office in Fort Collins. A happy, well cared for patient, and thankful for having Dr. Van Farowe as my physician.

The doctors are very caring and the staff is always amazing with our family. We appreciate all that AFM Horsetooth office is doing especially during this pandemic. I have been impressed with their communication, cleanliness, structure and treatment of our family.

Great staff all around. The Doctor was professional and did exactly what was necessary. Go there.

My most recent visit to Associates in Family Medicine is such a great example of why I feel lucky to have come across this clinic.The staff who greeted me initially and explained the covid screening procedures were wonderful. The nurse I visited with was also very kind, and friendly. I appreciate Dr. Van Farowe very much; I like that even during a well visit she is always seeking ways to make her patients even healthier. I appreciate that she cares about sleep, stress, and nutrition. It means a lot to me that she took so much time to talk with me, and that a scribe accompanies her so that she can focus upon her patients, rather than on the computer.Dr. Van Farowes attentiveness is unusual in our current age, in which health care often means only seeing a doctor for 10 minutes or so. She is such a welcome contrast to what one usually finds these days.

We use this location for the Urgent Care facilities. Weve used it more times than Id like, and that has absolutely nothing to do with the Urgent Care and everything with me wishing my family wasnt constantly trying to die from one ailment or another, something this group always does something to prevent.The doctors and staff at this location are amazing. Its mostly a rotating staff from all of the AFM locations, so while youre unlikely to get the same doctor twice, youre almost guaranteed to get care that is second to none because youre dealing with AFM.The facilities themselves are excellent with plenty of rooms to cover the needs. Even when they are slammed with people, Ive never waited for more than an hour, and when I say slammed, I mean there were probably at least 20 people ahead of me.You want to know what compassion and kindness looks like? Introduce yourself to the front end staff who hear every possible story of every possible ailment and still manage to show such empathy for every case as the person complains about their particular issue, big or small. They also look out for you. Ive come in right as their close time ticked over and they didnt hesitate to take care of my daughters, staying late to make sure the first ones issues were dealt with (strep) and then staying longer to take care of the second daughter who had picked it up from her sister.Looking for a place that will take care of you in whatever your need? Drop by. Theyve got it handled.

A year ago we had an appointment for getting a note signed by a physician from this office. We were originally told we did have insurance at check in. But came to find out 2 months later we didnt have the insurance. We spent months arguing with insurance to no avail. So we had to pay the $130 bill. We made a payment of $40 as soon as we could and have asked for an additional payment plan. We are now being refused any appointments or treatment until the bill is paid in full even though we have told them we have half of that tomorrow before the appointment. They are still cancelling until payment is made in full. THESE OFFICES DO NOT CARE ABOUT YOUR WELL BEING. ONLY MONEY. While Dr. Blackler was great, we are literally unable to return. Your office has threatened us too many times. We will not choose between our well being and your bill regardless of the threats. Youll get your money as soon as we can but my family will not miss meals, lose warmth for this BS. SHAME ON YOU.

A week or so ago my husband and I went in cause I had a really sore back chest pain and a cough. Once we got back to the room the MA took my Vitals and told us the doc would be with us shortly. When the doc walked in he introduced himself asked me what was wrong I told him and he went straight to how to cure my cold. Which I was not there for. He said that my back pain was from my cold which it is not. He never discussed my chest pain or anything. We felt rushed. I only went here cause my doc was out of the office. I went to my doc today and she found what was wrong with me and actually took the time to discuss my pain. I will never return to this urgent care. I rather go to a uchealth urgent care.

Very professional and friendly reception! The front office is the first impression of any group. These employees were absolutely...... beyond exceptional.I was seen within 10-minutes and treated with courtesy! Fantastic alternative to group medical when appointments are not available.Highly Recommend!

My primary care Physician is Dr. Ross Sheline! I would suggest his care, along with the care of his Nurses, his Social Worker Kaitlyn, and the front desk personnel, to anyone who needs the care of a wonderful Doctor, Nurses and Social Worker! Theyre great professionals who take care of their patients first above anything else!

Ive been a patient at AFM for eight years. My most recent visit came during the current Covid-19 pandemic. Though Im sure this health crisis has made their job even more challenging, the staff was still very positive and friendly. These folks are doing health care right.

Dr. Leibig is fantastic! So down to earth, kind, and funny! Best doctor visit I’ve ever had. Very easy to talk to about the issue and will truly listen.

Dr. Kessler is a concerned and caring medical professional who takes time to listen and answer. His touch is gentle during procedures Ive needed and he gets the job done right every time. Hes quickly become my trusted PCP.

We received excellent service and care. From Ana at the front desk to nurse Mari, PA Emma and radiologist Terri - all were very polite, professional and considerate. Great job, ladies!

Great, personal service. Feels a bit old-fashioned in a good way. Not as rushed as some healthcare has become these days. Wait times for an appointment are starting to get long (maybe *because* of this?).

Care was great and the price was too. So much cheaper than the ER. Dr Piper and staff worked excellently as a team which enabled me to get in and out within 30 minutes. Everyone seemed to love their job...very refreshing. Loved the staff at the front desk.

Dr. Beck was great to see and treated me quickly. I was prescribed a medication that was extremely expensive, but Bailey at the front desk called and was able to find a couple that cut the cost down to 1/4 the cost. So grateful!

Ive visited this facility several times in the past couple of years and can say without qualification that the physicians, nurses, and staff have consistently provided the most caring, efficient, and professional services of this type Ive ever received. When Ive had to wait, its always been because others were ahead of me or had more urgent needs. The treatments given and prescribed for me have been completely satisfactory, and I recommend this AFM office unconditionally.

The doctors, nurses, and staff are professionals and the wait time is usually very reasonable. I have been going here for years and have never once had a bad experience.

Had an appointment A MONTH OUT, and the Friday before I was scheduled, the office called and said they would have to reschedule me. Good thing they only offered times M-F, 9-5. Times when everyone is working?

I’ve been to the urgent care three times with different kids and different issues. We were treated well, seen quickly, and issues were treated appropriately. I LOVE that they post their cash prices for procedures. No other Dr. Office has had a clue when I ask for cash price.

Had a wonderful experience here. Staff very friendly and efficient. I was in and out before I knew it. I highly recommend them!

I was given misinformation after being assured two separate times over the phone during the week that they could accommodate me over the weekend. Frustrating but made do.

Any time Ive ever walked into this location, Im met with cross glares and rude/sarcastic ladies who work the front desk, TO BOOT their doctors love to take LONG vacations with no warning to their patients, that they may or may not be present. 200% Unprofessional. Staying in constant communication with your patients regarding availability is key. These folks are some of the most impudent, rude, and flat out mean youll probably ever meet. make sure you DO NOT take your family here. God forbid you need to get a prescription filled because that definitely wont happen. ITS NO WONDER nearly half of their entire google reviews list is full of 1 star reviews! STAY AWAY FROM THIS PLACE! What a joke!

We are new to the area and we were really dreading the process of finding a new doctor...Dr Piper was recommended to us by a friend and we have been very happy with him as well as every staff member we have dealt with. Love having the lab in the same building and I have to admit that they were so quick getting back to me with results, I was sure it was going to be bad news... They just wanted to let me know everything had come back as normal.

This Urgent Care has been a great resource to the members of our family. We have received excellent care and the few minutes of waiting time to see an urgent care doctor are well worth the wait. Keep up the good work urgent care staff and thank you!

Billing and it’s staff threatened to send me to collections over a $139.00 bill that I was told had “been taken care of” I had not received any statements showing a balance and in fact had been in this clinic at least once and told after paying for that visit that my balance was zero. I paid , under protest, a person in their billing department who was not helpful in any way and never offered to look into my issue. Not only was I over charged! They waited around till they could threaten collections. 😡😡😡

I often go here because it is honestly the only place open short of an emergency room when I need care. But I always get in and out quickly and have always received compassionate and fair help. I honestly cannot conceive of some of the comments here. If you have an unpaid bill....then pay it. They provided service...by golly pay for it! Also, if you are in pain it can morph your perceptions. They likely were a lot more compassionate than you perceived. Health care providers have to provide compassionate care in as dispassionately a manner as possible. If that sounds like a contradiction...it is. Cut the poor people at the desk a little slack...they are likely cutting you a lot.

The nurse told me to watch my language as I scream-cried through a kidney stone. Maybe if your sensibilities are so delicate you cant handle someone cursing in intense, visceral pain, you shouldnt be in the medical profession, especially if youre going to proceed to noticeably shove the thermometer into my ear harder than should be done. Everyone else was very nice and helpful, but nobody should have to worry about the quality of treatment theyll receive based on the way they communicate pain.

Excellent doctors who listen, are caring and friendly.

The staff was very friendly. However, they submitted several lab orders for me.One lab order they submitted is no longer performed and the hospital told me they can not do the order unless it is submitted properly.Secondly, they submitted an order for an ultrasound, and the doctor/nurse at urgent care assured me I could get it done at several places on Saturday and Sunday. Every place they suggested does not do ultrasounds on the weekends.I hope that they can improve their communication and knowledge of other facilities before telling their patients. Now I cannot know whats wrong with me unless I go to the ER directly because the doctors at urgent care assured me I could get these things done on the weekend.I will not be returning to this location.

Nice staff all together, even during their busy times, like before school starts. Have gone here since I was a kid, will continue to recommend. Have had nothing but pleasant experiences at this office, doctors are understanding. Thank you for keeping up on our health!

Really really great practice. Clean, usually fast, friendly staff. Fantastic model for continuity of care. The urgent care on the other side of the clinic is convenient, too.

Amazing atmosphere like a family doctor office but walk-in appointments for urgent care. We were in and out in less than an hour including an x-ray. I appreciate also their awareness of patient costs and willingness to do things differently in order to minimize them.

I always use this urgent care when I need a quick doctors appointment. They are close to my house which is a huge convenience. I have always had exceptional service and genuinely felt cared for at this urgent care center. The front desk staff are polite, the medical assistants and nurses are thorough and polite, and the doctors always take the time to answer questions and show kindness as well as explain everything to me. I reccommend this clinic to anyone who would want compassionate care.

I dont have any problems with Associates themselves but I do have a problem with one of the Doctors. I was seen a couple months ago by Dr. Van Farowe(spelling?) for a couple different things and I felt completely rushed throughout the entire appointment, I had several different things I wanted to discuss with her that she did not allow me to discuss with her, she was very judgmental about my personal life and was overall very rude to me. I had a follow up appointment scheduled with her that I immediately re scheduled with a different doctor and I am hoping my experience with this doctor will go better and more appropriately for how a doctor should be treating their patients.

I have been going to offices owned by this company for a good chunk of my life have had a good experience with them. They take my insurance and my PCP is a younger gentleman and certainly breath of fresh air, sometimes shockingly so - what more could you ask for?I left a poor review here earlier as I was going through a rough patch. Sorry if I upset anyone, these guys are top notch in nearly all aspects.

Doctor James Kesler has shown more care and concern for my well-being than any other physician I have ever known. I believe that James Kesler provides more of an old school approach to practicing medicine, one where he looks to know his patient on both a personal and professional level. James Kesler takes a genuine personal interest in his patients, wanting to know their hobbies, their travels, their goals, and their passion for life - all the things that I believe to be important to overall health. I can only hope that Doctor James Kesler continues to practice in Fort Collins, Colorado, for a long, long time. Thank you so much!

I have been to a lot of Urgent Cares across the U.S. I have to say this one was by far THE BEST! I dont normally leave reviews. But I had to because I was blown away. Friendly understanding staff. Quick. Kind. Super helpful. (I was dreading going from past experiences but was pleasently surprised) 🙌

They care about my health and take time to make sure all my concerns are addressed.

This is now our go-to Urgent Care instead of going to the UC Health Urgent Care. There is rarely a wait and the staff are friendly and efficient. They were even able to take care of a major puncture wound I sustained on the weekend.

My first visit to a new practice here in CO. as relocated from NJ and everyone was pleasant and my new PCP was wonderful. Dr. Sheleenlistened and made sure to address my concerns.

We love AFM! Friendly staff, we love the online patient portal, and every physician we’ve seen has been great. Also, the free Mommy and Me class is amazing!

While I was seen by a doctor quickly, the doctor was in the room for a total of two minutes and just briefly glanced at the small laceration on my hand. She didn’t touch or really examine the wound. Then, as I checked out I was told that I had not actually been seen by a doctor yet (what?) and that none of the doctors, when the receptionist asked, remembered seeing me. So I was told to sit back down in the waiting room and the nurse would come get me so the doctor could do their exam. 30 minutes later, I went up to the front desk and was told that I did in fact already see a doctor and was now good to go. Good thing I went back up to the desk to make sure they were still planning to see me. Overall, a pretty confusing and frustrating experience.

Urgent care is our go to when one of my three kiddos is sick or hurt. We always receive quick, intelligent and thorough care. Light years better than sitting in the ER when we need care after hours.

This has been my primary care clinic for over a decade but I continually get screwed over by their scheduling people and nurses who fail to acknowledge or follow physician directions. They will nickel and dime you every single chance they get. They will schedule the wrong appointment and then tell you itll be two weeks to get another correct appointment. I am now searching for another provider and would definitely recommend you seek treatment elsewhere.UPDATE: After my appointment was deemed incorrect and I was told it would be two weeks to get another and I objected, I was shuffled off to Urgent Care. A nurse and Dr. spoke to me then I was made to wait for an entire HOUR while they figured out how to write 22 words on a prescription pad and print out a referral to the PLACE IVE ALREADY BEEN and not to the place I need to go. 🤔 Inept. Dont give a damn. Youre just a fee in their pocket.

I would rather share it publicly. I came in on a Saturday, in so much pain I could hardly walk. Was given antibiotics, a shot, and ordered to get ultrasounds. After the ultrasounds, there was no clear instructions on WHO was going to look at the results. Never heard anything back from Associates in Family medicine! Three weeks later, the exact same thing happened, and basically had to do the EXACT same thing.....but this time with a Urologist (which you would think would have been recommended by the doctors at A.F.M.) Just felt like I was RUSHED in, had zero information or game plan on what the next step was in getting me better, and was left scrambling to figure out what to do....not to mention the amount of money I now owe. The urgent care may be good for very minor emergencies, but with the amount of pain and discomfort I was obviously in, I was certainly hoping for more professional care.

Friendly staff, exceptional care providers, convenience of multiple on-site care options (urgent care, primary care, lab, etc) in the same facility.

I was ten minutes late and they were so nice about it. I dont know another doctors office that would have been half as nice as they were. My doctor and his nurse were so busy and yet they remained kind and engaged when talking about my health issue and questions. They didnt rush me and were very helpful. Its never fun to go to the doctors office but they made it a positive experience!

This place is a FRAUD! Ive been receiving the same bill for the last 2 years and Ive already communicated that I will not be paying it. I walked in and was told to immediately go to the emergency room (which I did) yet I was sent a bill for $100. Ive spoken with several people that have said they will call me back to resolve this issue; however, they have yet to do so. Today I received a letter saying they would send it to collections, I refuse to just pay them because they did absolutely NOTHING. I will be seeking legal advice and I do not recommend this practice.

My family and I have been to this location on several occasions and last week sealed the deal for us never returning. The doctors give you two minutes of time, tell you everything is fine, or prescribe you drugs you don’t need. They’ve missed mono, sinus infections, allergic reactions, and many other issues because they don’t appear to actually listen to what you’re saying. I’m just recovering from a terrible sinus infection that started last week, I went in and was told my gland swelling was salivary and that my other symptoms were unrelated. A week later and it sure would have been nice if the doctor listened to me.

Best urgent care in Future Collins. Ive been seen, and Ive taken my mother and kids over the past 6 years. Care has always been excellent, thorough and prompt.

Urgent care is quick and the doctors spend time listening and talking to me. Great hours and when they are busy, help me find another associated afm urgent care thats not as busy. Quality and respect of desk staff has increased over last couple years. Dr. Van Farrow was awful but everyone else has been great.

Dont even bother coming to this urgent care. There is a reason they are so fast at getting you to see the doctor so quick. Saw the doctor for less than five minutes, very rude and could care less about me being sick, and then sent me off. The receptionist was very nice but the doctor and nurses I am not happy with what so ever.

Urgent care was fantastic for my toddler and then, a couple days later for me. The office staff were fast and friendly. Wait was short both times. Medical professionals were good.

I have always had great care and service at AFM.

Polite service at the front. Quickly got in. Then no one could figure out whats wrong with me. Sent me away. Went back a few days later, as my condition worsened, got a run of the mill amoxicillin prescription. Condition has gotten worse. I cant afford a third trip just to hear someone say they dont know.

Cynthia Kay Vanfarowe is by far the worst doctor I’ve ever experienced. Extremely condescending, judgmental and rude. However, the rest of the staff was very nice and I’m sure you can revive good help here if you refrain from seeing her.

My family has been going to this practice for years. Weve used the urgent care on several occasions and have received excellent care. We see Dr. Kesler and have always had good experiences with him. I will admit to having to wait for over an hour for one appointment and was irritated that the staff was very nonchalant about it.

Was treated very quickly and professionally at this facility- Dr. Colip is a great doctor!! He asked a lot of questions to make sure diagnosis was correct...and I felt very comfortable with him.

Its in the neighborhood. They served me well in the Urgent Care treating an injury I sustained in my garage to my hand.. ouch. I havent had a regular doctor for quite some time, so I recently decided to see the practices (not the Urgent care) there for regular appointments. The doctor was nice and caring, just like the care I received in the Urgent Care portion of the facility.

ZERO stars. The management kept me in an exam room for over 45 minutes doing nothing except arguing amongst themselves about a workers comp insurance coverage. First of all their doctor is the one who told me to come back for a check up. Second of all this location is on the list for available providers! They refused to see me and finally I walked out. After a couple of phone calls I and only myself solved the problem and then finally after being extremely rude and judgemental, they decided to see me. The doctor did nothing amd I am still in pain. Needless to say, I recommend seeing a different office because this one blows!!

The phlebotomists at the Horsetooth/Shields location are wonderful, I only visit them because they make this annual medical ritual as painless and quick as possible!

Competent, compassionate care w/ 5 min wait time. Was greeted and treated warmly by registration desk staff and EMT who escorted me and did initial exam. She was exceptionall! In my work I travel around the US teaching and training pt. experience best practices, and this EMT was truly a best practice clinician. Physician is a long time Ft Collins provider and was also excellent. I am a former Banner employee and choose UC Health for their years of quality care in our community. 🙏

Dr. Colip is fantastic! Id gone in for an awful problem with vertigo and he listened carefully when I described my symptoms. He asked detailed questions and was very thorough in obtaining my medical history. He provided a solution and Im starting to feel better already. Thank you Dr. Colip!

I am traveling and got a bad sore throat. I called to see how late they were open, thank goodness they were open till 8 PM. I got there about 5:30pm. I was out and finished by 6 PM. Im back on the road. From the receptionist took the nurse to the doctor they were all wonderful. I would highly recommend them.

Knowledgeable caregivers that actually get you in to see them.

I have been here a few times [in the last 25 years] and all the doctors were very patient and courteous, and they have helped me out of the emergency situations quickly.

Dr. Lloyd Blackler and his team have been exceptional.

I absolutely love all of the associates in family medicine offices. They have taken wonderful care of my family and truly seem like individuals looking to help people.

Went here twice in a week for urgent care while I was suffering from what I now know was a very painful strep throat. I was misdiagnosed both times by two different doctors resulting in worsening of my symptoms. I finally visited a different practice which diagnosed me correctly right away. Two stars just because at least I was able to see a doctor reasonably fast for urgent care.

I cannot believe they did this to me!!! I lost my insurance so my medication cost suddenly went from $3 per month to $320.00. I asked Dr. Colleen McCreery for a more affordable brand and she refused saying the other brand was short term and she would not approve a short term medicine for me. After paying another $320 I did my own research and found that the brand I had requested did offer a time release medication similar to what I was currently paying for. I emailed the doc again informing her of the medication I had found. (something which should not have been necessary) I called in more than a week later to find that the email had not been reviewed and my doc and that she wasnt available to talk. I was promised a call back that never came. I called again the next week, again she was busy and I left a message. No return call was received. I ran out of medication yesterday and called again to find out that they cancelled me as a patient. I was told that 2 return calls were made but I have an answering service connected to the number they called and no calls or messaged were received or recorded. They also said they sent a certified letter that I never received and they admitted it was returned to them as not received. I asked for one more refill of the very expensive medicine at least until I could locate and get set up with another doctor and was denied, the reason given was that they had tried to contact me unsuccessfully so they refused to refill it now. NONE of this makes sense and now I am left without the medicine I need. Thanks for nothing Dr. McCreery, I will keep you in my prayers as you are obviously practicing medicine for some reason other than helping people. Sad.

Ive been a patient here for 20 years. The last few times Ive been in the front desk staff is rude, its extremely hot, and weve had to wait for over 45 minutes for a regular appointment. Maybe its time to look for a new practice. I would not recommend any of my family or friends here... When they send you a text reminder to be at your appointment 15 minutes early, one would expect to be seen on time.... Sad to see this place going down hill!

I started out needing a place to go for a doctor of a particular specialty and she practices here....In the basement. ... and it took me a very long time to get an appointment. ...but once I met her I could see why.... she majors in the majors and minors in the minors. ....rare in her specialty. ...and refreshing.

I will never go back unless there are no other urgent care alternatives in the entire city. I went in with a fever, chills, body aches, and swollen, infected tonsils. They tested for Strep and flu, both were negative. The PA then proceeded to dismiss my misery as just a virus and sent me home with no antibiotics. I was in bad shape and so were my tonsils. By the next day I was still doing poorly. Lucky for me I remembered I had a entire Azithromycin pack that I had not used from something else and started taking the antibiotics. Within 6 hrs the infection on my tonsils was better. By the next morning the infection was mostly gone, and my sinuses felt normal. Obviously I had a really bad BACTERIAL infection, which needed to be treated with antibiotics. Im not sure what would have happened to me if I hadnt had some on hand. I understand the reticence to prescribe antibiotics willy nilly for things like rhinoviruses (colds) because they only work on bacterial infections, however I dont really think you needed to be a genius to see that I had severe tonsillitis. Seriously, my tonsils were covered in pus. To me this signals gross incompetence on the part of the PA. To make matters worse the nurse who did the nasal swabbing for the flu was so rough, and pushed the swab so far up my nose, I expected the swab to come out with brain tissue on it. It was horribly painful. It is completely unnecessary to do that to patients. If there is virus there gently taking a sample will still get the necessary sample. If I could give this place and its staff a zero I would. I feel their incompetence and negligence significantly threated my well being, and could have caused me significant harm.

Most all of the doctors at AFM are amazing. This past week, my son was very sick and a specialist wanted to put him in the hospital. Our primary doctor wanted to see him first so he fit him into his schedule and assessed him very thoroughly. He decided hospitalization was not needed, gave him a shot of antibiotics plus a prescription and he is now doing great. I am grateful for a wonderful family doctor that took extra time to see us, made sure we got the best care needed and saved us a ton of money! Thanks to the wonderful staff at AFM for everything.

This place is a joke. I missed the appt by a few minutes while waiting out by the receptionist for over 5 minutes while she came back with warmed up breakfast (Eggs and bacon and so forth). But as a new patient they put me as a no call and wouldn’t get me in. The receptionist was extremely rude. Had to go to urgent care downstairs to get seen for something non urgent. Incredibly frustrating. As a new patient I will never come back, nor will I recommend this place. Be aware of horrible customer service and lack of caring.

Dewey and Melinda were absolutely wonderful and I deeply appreciate both their skilled care and warm manner. Thank you so much!!

I have zero complaints with this establishment. The doctors from my experiences have always been honest and upfront with all of the above. Thanks!

Dr. Lockwood is great. I would recommend her.

We received excellent care as soon as we entered this facility. The receptionist was kind and professional. Our wait was minimal. The Medical Asst. was professional and explained what and why she did things. She had a good sense of humor. Dr. Colip listened carefully to each of us (my husband and I were both sick). He did thorough exams and did not rush us through. I am a nurse and pretty critical of medical people. We moved to this area and I know longer knew what doctors were good. DrPodhajsky is our FP Doctor and he is awesome! This our Urgent Care of choice now if he cannot see us. I feel in good hands with Dr Colip and the staff! Thank you for your great care!!!Mary

AFM is the best practice in the area, maybe even the state. I have been a patient since AFM only had a few doctors at the Harmony Road office.My sons and I have always had great care. OK, maybe if you HAVE to get in and see the doctor who is available you might not get the usual care because that doctor will not know you. But other than that they delivered both my sons, kept us healthy, and were there when we needed them.I have had one billing issue that got very intense. But it was a mix up due to my son moving and the office not getting an updated address to get the billing to him.when he checked in. After a few tense phone calls it was corrected.Doctor Kessler is simply the best doctor they have.Regards,Steven Griffin