Hospital is part of Johns Hopkins Medicine and is very well kept with a very experienced set of staff including doctors and nurses. Been here several times, and Emergency tends to be less crowded than St. Agnes. Newer hospital with all th amenities.

You are better off paying a bit extra for urgent care or driving 30+ minutes to ER than going here.Its minus stars actually... 10+ hours wait time and if you push/call, they will take some action but again...GO TO DIFFERENT ER

Do NOT and I mean do not go to this hospital for any type of emergency care unless you don’t want to walk back out! This hospital killed my healthy grandmother a few weeks ago all because they simply did not care. They did not take the proper steps and made MANY mistake along the way. The nurses that we had were awful and had attitudes as well as not giving her anything she asked for including medication. They not only let her suffer, but watched her die in their care! I am in no way exaggerating and we are already on top of making sure this never happens again to anyone else. I am not just a grieving granddaughter that needs to point blame on someone in order for me to feel better. This really happened and proof is everywhere you turn. Please go somewhere else PLEASE! Justice will be served!!! MARK MY WORDS!!!

My daughter recently had an incident where we thought she had a seizure due to a fever. They saw us right away and the nurses were very kind, gentle, and quick with all the actions that needed to be taken. We were very pleased here!

I recently went to the ER over the weekend around 9:00 in the morning and the wait time was relatively short and it was empty in there. Not sure why the reviews are so low possibly for the wait time in the afternoon. the triage went fine and x-rays were quick. I had a bad experience with them trying to draw blood because my veins are small. But thats it. Thee doctor I saw was pleasant, my nurse wasnt so attentive but overall it was nothing wrong with my visit.

One of my parents was admitted there because of a life threatening issue. Their significant other told the hospital they were married, while the patient was incapable of concurring. The so showed no proof they were married or had been living together. They showed no documentation and had no ring. The hospital took their word for it and instead of me being told what they were doing with my loved one, topd me i had to go through the so

I had outpatient surgery here during COVID and I was very impressed by the care despite the situation. Everything ran smoothly and efficiently and went into surgery right on time. The staff was great, everyone made sure I was comfortable and informed about my care and I got adequate medication in recovery when I was having some pain. I wished I could have had my spouse with me beforehand but I understand why that wasnt allowed.

Great experience at labor and delivery in March of 2021. Same in 2014. OB, anesthesiologist and especially the nurses were very polite, knowledgeable and efficient. My assigned nurse was AMAZING!! 10/10 to her!

Just awful!! Long er waiting, unprofessional staff, negligent, a disgrace to the name John’s Hopkins. My mom had surgery here on her appendix, it was an emergency situation. The wait at the ER was unbelievably long. She also has an underlying condition, multiple sclerosis, where stress and turmoil causes her a great amount of discomfort and affects her overall health.It’s been 2 weeks now and she still has not recovered from the surgery and has other issues going on because of it. Howard General was in a rush to get her out to rehab, which as a result, she had to go back to the hospital. Fortunately, Howard General didn’t have room for her. She was transferred to Northwest Hospital in Randallstown, where she is extremely happy with!! The doctors and nurses there are so professional, genuinely caring, and prompt. Unlike our experience at Howard. I live 4 miles away from the hospital and I will never go there for anything.Patient Relations doesn’t do a thing. I’ve called twice in the last 2 weeks and still haven’t talked to anyone. I also left my mom at the hospital with 2 things, her glasses and cell phone. Her designer, progressive glasses were thrown away with the linens and are now missing!This place is a circus, do not send your loved ones here.

I have been in the waiting area for over 5 hours with stomach pains for 3 days while pregnant. They waited over 4 hrs just to request the ultrasound. The service sucks and the staffs nonchalant attitude is worse.There have people that came after me seen before me and that doesnt matter either.I will never come back here again with an emergency

Worst ER and triage nurses. Left me in the hall for hours. I was sobbing because of the pain. No one would help me. I called my partner to come and get me after 2 hours. I left triage with needles still in my hands. Triage nurses were angry and one intentionally hurt me. How can a nurse be so cruel because I wanted to protect myself? They are cruel. They made up lots of excuses and when that didn’t work they attacked me for lying about my symptoms. Johns Hopkins should be ashamed of themselves associating with Howard County General Hospital.

I was visiting nearby and had to go to the emergency room due to food being lodge in my throat. I was nervous to go base on the reviews I am from Boston where we have really good hospitals. I have to say my experience was top notch, the staff from the nurses to the doctors and even the transport people were awesome 🤩. I had to have emergency surgery and I did not even worry much cause everyone I came in contact with was great and explained what was happening. I would definitely go back if I had to. Thank you for taking care of me.

Surprised to see this hospital has such bad reviews. I have experienced their maternal after care unit and their delivery unit. The doctors and the nurses provided excellent care. We couldn’t be happier. In most cases the nurses go above and beyond and really do take good care of their patients!! I am happy we delivered here! The delivery rooms are pretty large as well. The food was also decent.

If I could give this hospital a zero, I would. Most of the staff are rude, lack compassion, and don’t listen. Most of the security staff is just as rude. I’ve literally heard them laughing and talking about patients, outside my room, very loudly, while I was trying to sleep. And also, when I had my items I brought with me returned to me. They didn’t return all my original items. I called the hospital, and they told me I could come and receive my items. However, it was early in the morning, and there was no way I could go out of my way to the hospital, and make it to work on time. When I complained, and said I shouldn’t have to travel back to hospital because of the level of incompetence, the woman over the phone literally said” What do you want me to do? It is not my problem.”

Delivered my 2nd child here in April 2020. I was admitted right away. The nurse who processed my intake was rude but other than her the rest of the staff was awesome. The rooms were clean and me and my man were very comfortable. The food was ok but the apple juices were delicious. Lol.

My husband went to the ER and I understood no one else is allowed in there due to COVID, so the nurses and doctors would call me to keep me informed. The staff was super friendly and I was able to call any nurse to talk to my husband once he was able to get a room and able to drop off his belongings for a few nights stay. It was difficult not able to be there with him, but the staff made everything easy as possible. My husband also agreed that all the nurses and doctors were pleasant.

Pathetic hospital infact everything Johns Hopkins name is there it becomes trashy. Coming to emergency room is a nightmare with the rude nurses working. You are better of under Gods care then coming here.

Where to begin??? This is my second visit to the ER in 2 weeks. The first was for myself and this time for my daughter. For myself, the ER was packed , standing room only, the elderly left by themselves. I even witnessed them taking as wheelchair while the patient went to the bathroom and said oh well we need the chair.As for my daughter, we arrived around 4:45am and were the only ones in the waiting area. She was in n triage quickly and then back to a room. Her room was not cleaned before they put her in there. There was a glove remnant and bandaid tabs on the floor. We have now been here 10 hours. All tests are in and we shouldve already left. Still waiting as the new face of HCGH has drastically changed to me.This has been my hospital delivering both my kids and the hospital we HAD always come to for all of our medical needs. This will be our last time here.The staff is rude, and short. I havent seen a decent bed side manner. Shameful to say that I have seen the patient advocate in her glory both times and Im so disgusted with her demeanor.Ive never seen this place in this way until 2 weeks ago. What a mess. Not my hospital anymore.

A lot of nasty, needlessly combative people work here. When we were brought into the room, the bed was literally covered in used bloody sheets and blanket that were never changed despite multiple requests. Patients here are denied basic amenities like water. Took hours and many many requests to get a single cup of water that we had to squirrel away (couldn’t spare a sip) because we might not get it again - heaven forbid we ask for a morsel of food or an extra blanket (it’s freezing and loud and dirty.) We could clearly see the nurse we asked for water hanging out, being on her phone. Meanwhile the experience costs more than the most expensive hotel room in the world.

My baby boy was born in this hospital. My wife was admitted in this hospital for delivery. She was admitted two times in this hospital. I would say that they have really good doctors and nurses. However, check in area does not have good customer service. They were not care about the pain of my wife. We had visited hospital two weeks ago and I fill up all the form for registration. They were asking same information again and wasting my time. She were not able to handle that pain.When I came another time in her second visit. She also got good pampering from doctors and nurses. However, when we got discharged the lady who escorted us. She was trying to do hurry and she was not care about our baby. She didnt even check that we had car seat or not and did we installed properly or not. I had bad experiences with that escort lady.They have good breakfast, lunch and dinner. Guest can also order two meal with patient. However, guest has to order with patient other they will not take order. I have also attached picture of food. Food normally delivered in 30-40 minutes. Therefore, please order it before time.There cafeteria on maternity unit and labour and delivery have few juice (apple juice, cranberry juice) and coffee and some crackers, fruit jelly for patient and partners.

Everyone has been so nice and the rooms are very clean. I even like the food! I feel like the doctors are covering all of the bases regarding my health care.

I have been in the medical field for 40 yrs. My mother had been taken to the ERSeveral times for care. This ER is liability forJohns Hopkins. The nurses are a disgrace, many should leave the profession, and this was BEFORE Covid . The wait times outrageous, communication nonexistent admitting MDs that dont listen, and look put upon when they have to do an H and P and orders.....no compassion....AVOID this ER unless you want to be treated rudely, disrespectfully and dont mind waiting forever to be assessed i.e. triaged and treated. There are other hospitals and ERs......go to one of those....avoid the aggravation of Howard...I would have given them 0 if I could.

I brought my wife to the ER with an adverse reaction to her COVID vaccine. They said she could come in but I had to wait in the car. We got there at 10 p.m. Saturday night, and they didnt review her blood work and make a decision until 6 a.m. Sunday morning. So I was forced to sit in the parking lot for 8 hours to find out what was the issue and what was going to be done about it. Imagine the level of professionalism that took.

My biggest issue with Howard County General is the Emergency Room.As long as I can drive, I will go to a Baltimore ER before I will go to Howard County Generals ER.I feel as if I have been treated poorly when I have gone there because of a past history that should not be something that effects how I am treated now.There was a period when I had to be seen repeatedly for a problem that they, again treated me as if I was making it up, to the point that they actually did an unnecessary psychiatric evaluation on me. And it was a medical problem.They discharged me despite fact that I was no better and when I decided to go to another hospitals ER I was still having the same problem.But they discharged me because they were judging me. Not because they thought I was better.If you can go to a different Emergency Room, do so.The hospital itself is fine, but not the Emergency Room. It needs a lot of improvement!!!

Terrible experience with the Emergency Department. There nurse running the front desk right now lacks professionalism and sensitivity. I’m literally watching waiting patients being talked to in a condescending manner. Where is the compassion? Even if a patient is irritable (because they are in pain) it’s no reason to talk down to them. It is terrible to watch.UPDATE: This doesn’t apply to all the staff. There were some great nurses and staff there that assisted me but the nurse in charge at the shift change is a bad apple that spoiled the positive parts of my visit and multiple others waiting to be seen. It is my hope someone can look into this.

Waited 2 hours and got charged nearly $600 just to be told they have no idea whether I had a hernia or not... Save yourself some time, money and the headache, just go to patient first or another hospital. Cant stress enough how horrible this place is

They saved my life! Immediate response when I had a ruptured appendix and in SIRS. Knowledgeable, dedicated, and talented doctors, PAs, nurses, techs, and hospital staff. Thank you for taking such wonderful care of me!

Employees at this hospital should make it easy for patient and their family here. No one wants to be in hospital, we already have a tough time for being here. Please dont make it harder on patient and their family. If you are coming here for your paid hours, then you should give your job to other who is willing to come here to get paid and help other. Come to work with a smile and be ready to help. The service is terrible and it takes way too long to do anything.

Went for an ER visit. The staff taking care of me were very nice. However I can’t tell you what was wrong with me cause nobody told me anything. I have 5 huge ugly bruises on my arms because my veins were blown. They stuck me 12 times trying to get blood but was unsuccessful. So I settled for peeing in a cup. Tried to login to MyChart to get my results. All of my information wasn’t uploaded so couldn’t login. Tried to call the medical records office and I have to come in to see my results. Very frustrating experience.

They seriously need to close this hospital! They are going to kill someone, or shall I say kill more people! It’s no reason I should come in for severe chest pain on the left side of my chest and be sitting waiting for 6 hours!

Avoid the Emergency Room at all cost. Not caring, Not accomadating and slower than anywhere i have ever gone. I have a large family and been here 5 times 5 years. Never had a satisfied experience with ER staff or Doctors. Multple mis diagnosis that made other doctors shake there head.

My daughter was at the emergency room on Wednesday for severe abdominal pain. She waited five hours to be seen. The staff was rude and then she was seen by a P.A. that had no bedside manners. After five hours wanted to see a doctor not a PA. We could not go in with her because she’s 18. Therefore, they took advantage of her you g age. Unless it is absolutely necessary we will not visit this hospital. It is shameful they carry the Johns Hopkins name.

Trash Staff, unprofessional, trash doctors who misdiagnose you, trash hospital. They should loose there licenses to practice! It’s unbelievable that they are getting away with this!!! Would not recommend anyone going there ! Go to patient first instead .

Understaffed and the Doctors are indifferent.Brought child here twice for kidney stones. Waited 5 hours before seeing a doctor and was sent home with prescription for morphene based pain meds.DO NOT GO TO THIS HOSIPTAL.Ive lived in other parts of the country, This is the worst example of the Medical Industrial Complex Ive ever seen.

The pediatrics ER is great.

Belated review for a visit to the ER this past August. Feels a little weird to review a hospital, but if it helps anyone this was my experience:Managed to get electrocuted (non-severe) so went to get checked on to make sure all of my vitals were fine.I feel that they got me back fairly quickly, and monitored safety protocols for COVID well.Fortunately I dont have much experience with being in hospitals, and I hope that continues, but I felt that for the most part the staff was attentive and generally friendly.Definitely appreciated that when it came time to draw blood for lab work, the nurse handling it listened to me regarding my tricky veins and got what she needed on the first attempt. Very grateful to not have been a human pincushion.I was in there for a good number of hours altogether but my case wasnt life or death. Doctors and nurses came and went pretty frequently so it wasnt like I was waiting endlessly.It was kind of strange being asked to rate my stay while I was there... especially when wasnt out yet. Maybe some rephrasing could help? If its a check in on the current quality of care its probably better to be straightforward and say that.As of current writing Im having to deal with some head-scratching oddity from the billing department. Made a payment once I managed to set aside enough $ to pay off my last (and largest) bill in early October. Here we are in December and they refunded the entire payment... so I can... pay it right back?

I had a horrible experience with the emergency room here. Had to wait over 5 hours to see a doctor for an inflamed gall bladder with severe pain and nausea. I would not recommend the emergency room here under any circumstances. Unacceptable for a local community hospital!

Thank you for taking great care of me while I was comatose and had covid!!

WARING NEVER UNDER ANY CIRCUMSTANCES USE THIS HOSPITAL. IF I COULD GIVE A RATING OF MINUS 5 STARS I WOULD.This hospital is definitely the absolute worst hospital i have ever seen or been to. They are rude when you try to find out about a patient . The nurse keeps saying we cant give out any information while chucking over the phone. The front desk nurse gives you a number to call when you go into the er and that is what happens. AGAIN DO NOT USE THIS HOSPITAL THEY ARE RUDE AND THEY DONT CARE .

Had a bad experience at Fredrick Memorial Hospital after an accident and came here. I’m 4 mths pregnant and had cramping. I was seen right away and everyone was nice. I was treated with care and respect. Y’all are great! thanks so much for a wonderful ER visit.

4 hrs in the waiting room so far and no end in sight, despite the fact that my Dr specifically told me to come so she could check for possible infection from a surgery from a couple days ago.

They wanted me to give on my mother who has a heart condition but is a fighter. I got her out of there the next day and she is doing great

Knowledgeable and friendly people that saved my life.

Worst emergency room visit EVER…do not come to this hospital

*Writing this on request of my mom, as she doesnt use the internet* Dr. Kim, Dr. Harris, and the nurses on staff for floor 2P have been great at their jobs and most importantly kind while doing so. Major surgery and the ups and downs of post op, mandating ICU, were all handled swiftly and successfully. My mom is so grateful to the staff for all theyve done, and we thank the staff of Howard County General for their commitment to their patients.

I had surgery recently at this hospital and had a great experience from beginning to end. I would highly recommend this hospital to anyone.

This was the worst experience with hospital staff and employees that I have ever been subjected to. Calls from social worker Venesa who leaves a message to call back but leave the wrong number. Called back right away the number was no good. Finally got the correct number, had to leave a voice message. So far only those who answer calls coming in speak good understandable english. Almost everyone else speaks poor english. The hospital appears to have been inundated with too many staff who do not speak understandable english. This hospital used to be first class. Thats no longer the case. Be very careful when dealing with them as you can be placed in vicious cycle of run around phone tag, lack of knowledge or accountability. I know it doesnt really matter that created this statement as nothing will change because the senior staff are convinced that they are doing a great service. BS and beware!!!!

Do not ever use this hospital for anything. I intend on filing a formal complaint against them. I sat in the ER for almost 5 hours and never was seen. The pictures are the trash that was all over the floor of the waiting room, and the picture of the blanket is where I sat on something when I sat in one of the chairs. The attitude of the staff is awful. They gave me a breathing treatment, pain meds, protonics, and IV fluids, all without me being seen by a Dr. The other patients were just as bad one lady even stated they had already been there for 6 hours, one of the patients an older gentleman had waited so long he had urinated all over himself and the chair. I witness them make one gentleman get up from his wheelchair to come to them even though he stated that he was in a wheelchair. This is the worse hospital I have even been to and will not go back there even if on my death bed.

If you want your beloved ones to live/survive avoid this hospital. During this epidemic they are doing all kind of medical mistakes , they know no one will question them about the killings they do. More harm than benefits. Worst experience, however The nurses are awesome.

I got my Covid-19 vaccine this past weekend and went smoothly. I recommend everyone to get their vaccine from here

Took my husband in on a Thursday night at 8 and waited in the car until Friday morning came,then when he finally was let into the back mind you he came in with chest pains and shortening of breath, I came in to be with him then I was told I could not co.e back until he was tested negative for covid, and we both are vaccinated , I really thought highly of howard hospital until now.

They absolute worst hospital in the area. If you want your loved ones cared for and comfortable DONT come here. The staff bedside manners are horrible so much attitude and do things so gruff that they pull and hurt the patient. Nurses are not very competent barely can use the computers. They don’t show up and ignore patients for hours at a time. Can’t even get water or blankets for hours at a time. The hospital room I was assigned was bug infested. They rooms are NOT a clean, housekeeping shows up maybe every third day. Poor hospital with poor facilities. I will never recommend or return again. Honestly they should shut down for good. The food is so discussing, what they serve is undercooked, super salty and and most likely days old. When you ask for raw carrots they shouldn’t be BLACK in color when served. The food service should be inspected and mostly likely fined and shut down. They worst hospital ever.

DO NOT COME HERE!! WAITED 8 HOURS WITH HEART ATTACK SYMPTOMS I WAS SEEN AND THAN JUST TRANSFERED TO ANOTHER HOSPITAL. STAFF WERE NOT PROFESSIONAL AT ALL THEY DID NOT EVEN KNOW WHAT THEY WERE DOING! WILL NOT COME HERE AGAIN.

This used to be a good hospital, but for whatever reason they’re getting worsened by day. I understand the COVID-19 situation and I salute to them for being there but it is professionalism that they are lacking.

I remember when I was younger this place stole my shoes and I had no shoes to wear because they “misplaced” them 😂😂 do not trust this hospital

Ridiculous . Absolutely nothing. No pillows no blankets no phone to use a nurse to call but they don’t give any medicine usually unless you are admitted upstairs!

My husband went here because he was having seizure symptoms. He’s been there for 6 hours in the ER and nothing. The doctor hasn’t showed up or anything. They refuse to give him anything to help ease his pain for his headache. When I call them I get attitude and gets up hung. He doesn’t recall anything that happened to him and I keep trying to keep tabs on him since he doesn’t feel comfortable at that hospital and honestly I don’t blame him. You would think if someone came in for a possibly seizure they would be on top of things but instead his nurse won’t answer his calls and no one wants to talk to me. This whole no visitors due to COVID I think it’s horrible for those that can’t talk for themselves or are aware enough to be by themselves.

They only had one doctor on a Saturday. After they admit you and your in the room the nurses are sitting around talking about patients. I will never go back to this unprofessional place.

Came to the ER because I had a kidney stone 4 years ago. I was told a doctor would see me soon, but guess what? I has to wait 5 freaking hours until I was called to get treatment. It was like midnight when my turn came! Never coming here again!

They did not let me in just because I was not 18 so dumb😤

This is definitely the worse hospital u can go to I came here early in the morning around 8 I had to get a ecg Nd blood work all of that was done by 8:20 I then got moved back to the waiting room and then into a room room that took thirty minutes I get to my room room and it hasn’t even been cleaned it was even a urine sample on the desk it is now pushing 12:00 and they say the don’t even have my blood work results back yet I will never come back to this hospital again I’m in ready to unhook all this stuff and leave I’m very upset with my visit here

This hospital put my elderly sick mother on the street outside in the rain with no remorse. No heart or compassion unless you have good insuranceZero stars.

I had to go to the ER for the first time since I was in Maryland. I searched and tried HG. I had pain in kidneys, fever. The wait to see the doctor was long, but expected during Covid times. The triage nurses were great, and once I got back to a room, the doctor and nurses did everything they could to resolve my issue and take care of me. In the end it was an infection not Covid and I was home later that night. I recommend the ER for their professionalism and knowledge.

I think most of these reviews are being too harsh...I was seen at the HCGH Emergency Room last night and was pleasantly surprised by their efficiency and care. Look, nobody likes going to the hospital, its an emotionally stressful time for everyone involved. But the folks at Howard General are doing the best they can in the midst of a pandemic. I gladly rate them with a 5 star.

I was admitted through the ER from another hospital. Waited in the ER for a very long time for reasons unknown to me because they knew I was coming. Got to my room at 11PM. The nurses and techs were all very nice and professional. Wait times when I pushed the call bell were brief. Housekeeping in this building needs a lot of work. The floor in my room was sticky. The housekeeping supervisor came in on the day I got there and insisted I fill out a survey about the services. I didn’t know anything about the services at that point. The towels are very thin and I’m not sure what kind of detergent they use but they don’t smell clean. In this Covid environment, they need to do a better job. Noise, talking, laughing at the nurses station and in the halls was a bit much during the day. The medical staff is excellent. I work in healthcare. Hospitals should assume that every patient comes from a healthcare background and behave accordingly.

Waited hours to be seen and watched multiple people with non-emergent ailments come in hours after I was waiting only to be seen ahead of me

HORRIBLE experience in the waiting room at the ER. I was waiting for almost two hours before my vitals were even taken. My blood was taken almost an hour later and I was still sent back out into the waiting room with the plastic IV in my arm. Once I was taken back to a “room” I was simply put in a bed in the central part of the ER. That being said, my nurse and doctor were extremely caring, hospitable, and helpful. They were the ONLY good part of being in the ER for close to 6 hours. If given the choice, I will not be coming back here.

This was a great hospital. They handled the birth of our child and the after-delivery care of mother and child very well. At times there was some confusion with what was going on and some long waits, but nothing inexcusable.

Its amazing on when u call for a update on 83yr mother they transfer you all over the place and cant find her in the system after being there for 5 days of being admitted

After looking at the rating this should not be surprise.This is the worst hospital I have ever been to by far. I had a family member go to ER and they not only provided the worst quality of car, the longest wait times, but they did it with an attitude. The head nurse was extremely rude, she went out of her way to speak in an unprofessional way to patients and family members as if they were inconveniencing her by having an emergency. If you dont like dealing with people, why would you work as a nurse?I watch them almost drop someone who has recently been in a car accident , sit around for hours doing nothing , and even stare at phones instead of helping patients . The level of care at this hospital is terrible. I would not be surprised if a number of patients have complications due to the lack of urgency and empathy provided by the terrible ER nurses at this hospital.One patient came in with what looked like cardiac arrest and she waited for an eternity before anyone even check on her. This place is a malpractice lawyers dream. Avoid this hospital if you can and certainly suspect a lack of care if your loved ones did not survive.After a call for an emergency code, they lazily walked to the location as if they were talking a stroll through the woods. Appalling!

Do not go here unless there is absolutely no other alternative-please they cannot perform

The quality of care is very poor. They racially discriminate even against helpless babies. Pitiful staff members. This is based on my sister having a c-section at the hospital and her horrible experience.

My husband was treated at Howard County Hospital in 2016. He was there for 3 1/2 months. From the ER through admission, to ICU to ortho floor to medical unit through admission to Gilchrist Hospice, his stay was remarkable. 90% of the practitioners were wonderful. He was treated with dignity and respect. Most of the staff were well-qualified and used their skills proficiently. I love this hospital and would recommend this institution to anyone.

DONT GO TO THIS HOSPITALI REPEATDONT GO THEREWENT THERE YESTERDAY AND I RECEIVED THE WORST TREATMENT FROM THE FRONT DESK NURSES AND SECURITY LADY WHO WAS LAUGHING ME RIGHT INFRONT OF MY FACE. THE BAD CUSTOMER SERVICE IS ENOUGH TO MAKE YOU DIEDEBJEET SARKAR WAS MY DR AND HE WAS EXTREMELY NICE AND ACCOMMODATINGTHE NURCE SHOUDARA WAS ALSO GOODBUT THE FRONT DESK IS A MESSTHEY GOSSIPTHEY TREAT PEOPLE LIKE DOG

My mother has been here multiple times and my father a few. I find their service To be great. They have impressed my family and They have gone above and beyond to assist during the stays at my parents. My mother just Went back in today and there was one person, I think she may have been in observation she Impressed me above anyone I’ve ever had dealings with in a hospital setting. Her name was Carol. I know there are times that they were busy and they still seem to reach back to you and let you know what’s going on. I know they have much to do in their daily schedules, but as I’ve said they’ve always been pleasant and always try to give us a rundown and let us know what’s going on. May God bless them all for what they do.

I went in yesterday in emergengy because i was having a very bad back pain. It took 5 hrs to get out from there... and guess what they did... NOTHING... worst service ever... they did not examine me they just asked questions and gave me some muscles relaxing meds and Tylenol. Thats it... is that how emergency patients be treated... and for that they kept me there for 5 hrs... if it was in the bed that was ok but they sat me down on a chair for whole 5 hrs who had a back pain... it is so much better in walk-in or urgent care...please do not go to emergency... only go if you have serious emergencies otherwise just go to the urgent care or walk ins. WORST EMERGENCY EXPERIENCE EVER...

I have always found that the staff here at the hospital are fantastic and do the best they possibly can for their patients. Look let’s face it, no one is ever happy to be there and no one ever feels like they are getting priority the way they want it but the fact is, they handle a lot of traffic in that hospital but I think they do it very well. You get what you give so if you can give a smile or some empathy to a nurse or doctor who is working long hours you will get the same in return.

The worst hospital I have ever been in. I was forced to spend the night for observation. A total horror. Four patients share one filthy toilet. No towels, no soap. I kept my shoes on as my feet stuck to the floor. I laid in the “bed” fully clothed. No sleep or rest possible. Avoid this place if at all possible.

Was treated here yesterday for food poisoning. Kind and knowledgeable staff. They got me on the road to recovery quickly. Very grateful.

Worst hospital you could ever go to, I grew up in Howard county and the nurses are super mean and don’t do there jobs they just sit around reminiscing together and making the waiting time longer which contributes to the long wait times for medical treatment from pa’s not seven doctors that don’t ever give proper treatment. This hospital needs to be completely re-evaluated. I can’t even describe how horrible they are here. Any hospital in Baltimore is much better and I rather go there and even wait longer if had to but I never do and always treated with care at Johns Hopkins, Sinai, and university of md shock trauma

I brought my four year old daughter to the ER. Their pediatrics ER was extremely efficient. Dr Jackson and her team were phenomenal and provided my daughter with great care and service. Thank you all!

This review is based on my experience with the ER the past few times Ive been there, but most specifically when I was there yesterday with my mother-in-law. From admittance to discharge, we were there for just over 12 hours.The good: The triage and waiting area nurses in the ER were doing absolutely everything they could to make the best out of a bad situation. They were hustling and doing their best to expedite testing and imaging, but there were no rooms opening up (after preliminary testing and imaging was complete, we were left sitting in the hallway for 6 hours while we waited for a room). I was very confused as to why it was taking so long, but after seeing the performance of the nurses in triage, I credited it to the hospital simply being overwhelmed, and, if that had been the end of it, I would not be writing this review.The bad: At hour 9.5, we finally were brought back to a room. Shortly upon being in the Adult ER department, I realized the cause of the long wait times. There was zero sense of urgency, and I heard more stories about some of the nurses children than I care to hear about some of my friends children. The nurses were sitting at their computers and chatting for the majority of the 2.5 hours we were in the room, getting up only to grab snacks, and only some of them seemed to go check on a patient on occasion. We saw the nurse and the doctor in the first 1.5 hours, then waited an hour to be discharged because our nurse disappeared. The nurse reappeared (with snacks) only when another nurse took the wheelchair from our room and asked him to promise to bring it back when he was done. Our assigned nurse stayed at the front desk and chatted with the other nurses. When the other nurse returned, he immediately went to his computer without bringing us a replacement wheelchair. I have never been in an ER where I felt less initiative, effort, and care for patients than this one.In short, if you need care that could be provided by Patient First or some other urgent care provider, please do that. If you really need an ER, explore other options before you come here.

This is what they did to my arm after taking out an ivy. I had gone there because I was having chest pains. They did tests and nothing showing anything with signs of a heart attack, but my blood pressure is sky high. I get sent home with the same symptoms, and being told to follow up with a cardiologist, thats if I can get an appointment Way to go Howard county general. Thats ok, I will be calling a lawyer if something happens to me.

I recently went here after experiencing COVID-19 symptoms for 4+ days. I was taken after having a fever of almost 104 degrees. I was absolutely terrified and truly did not know if I was going to make it - I had never felt so close to death in my life. I know people like to exaggerate, but this was not a joke.When I got there, there were about 6 people in the waiting room. The seats were all taped off for safety so no one would be sitting next to anyone else. I was so worried about going because I was nervous about sitting in a waiting room for at least 2 hours but I was taken back in less than 15 minutes. My fever and blood pressure went down and I was out within 7 hours. The longest part was waiting on my lab work. They were extremely quick and extremely efficient and it made the process so much easier.All of the nurses and my doctor were so incredibly kind. They were jovial, caring, reassuring, and attentive. They made me feel at such ease during such a terrifying time of my life. I had a similar experience less than a year ago but I never left a review. I wanted to leave a review this time because I cant even begin to imagine what anyone working in a hospital right now feels..I dont know how you can keep a smile on your face with all of the pain you are seeing and the exhaustion you must feel - the monotony of having to change and put on protective gear every single time you go into someones room just for something like someone dropping the TV remote, and so much more.. I applaud and thank everyone who helped me that night. Im finally feeling normal again and had enough energy to write this. Thank you for being there for me during such difficult times.

Many wonderful nurses and doctors in labor & delivery and maternity. They took great care of us. Kate, Joanna, Regina, Kelsey, Dr C, anyone I forgot, thank you so much

In the name of God, the Most Merciful and Most Beneficient. Firstly, would like to start off by saying much thanks to God for providing my father Iqbal Asif a second chance in life. Secondly, would like to thank appreciate all the medical staff including but not limited to Dr. Holden, Dr. Chuidian, Dr. Roy, Dr. Venkat, Dr. Duggani, Dr. Aziz, Dr. Mehboob, and Nurses Moe, Rose, Katelyn, Deb, Adele and any others who cared for my father during his stay at John Hopkins Howard County. My sincere apologies for any misspelled names or any other staff I did not mentioned but who cared for my father. It was an emotional roller coaster for my family and I, but again thanks to God and then to the wonderful caring staff who took very good care of my father who fought covid-19 with help of these wonderful human beings. May God bless each and everyone of you including your families! Our sincerest gratitude!

We just had an amazing experience during our 3-day stay at Howard for labor and delivery. Literally everyone we met was fabulous, from the scrub nurses in the PACU, to the maternity nurses and doctors in the maternal care wing. Compassionate, kind, and always ready to help. Breakfast was great, lunch and dinner left a little to be desired so we ended up ordering in. Other than that, we thought it was just wonderful and the provider to patient ratio was like 3:1 even when they were completely slammed becuase 20 babies were born the second day we were there. Highly recommended!

Everyone was nice here. The only thing that I disliked was the fact that Covid-19 is happening and certain assistants and techs were not only wearing their masks incorrectly but they also weren’t wearing it at all.

My oldest son has been dealing with chronic lung issues for over 5 years now. Were in and out of urgent care centers-waste of time and emergency rooms constantly. He has been misdiagnosed multiple times.....we know the drill, push until we find someone that will listen and take action. Our journey started at Howard Co General when _____ was 16 and we continue to come back. The hospital has improved over the years and we are thankful-very.On 01.08.2020 we visited HCGH ER to address my sons inability to catch his breath along with level 10 pain. The triage team could really use some empathy training. Once we moved into the waiting area things got worse, the nurses took immediate action when they saw him struggling to breathe. But the main purpose for this review is to highlight a 6 feet 4 in tall nurse named Aaron. He was beyond accommodating, empathetic and knowledgeable. He attended to my son with great focus, he knew everything _____ needed and made sure he got it. Hes the type of nurse every sick/ill patient deserves to have. I have 2 sons with chronic illnesses and have never had the pleasure of having a nurse as rare as Aaron. Please keep up the great work Aaron. You definitely are a diamond in the rough. We truly appreciated you during our most recent visit. You did your job and was great at it. You exceeded our expectations.

In ED waiting room for almost 5 hours. In waiting area with chest pain. Tests were completed in about 2 h and then no communication with any provider. I spoke with a nurse and she told us there was no one we could talk to, she had no idea how soon we would be see, we could not leave and come back, we could not obtain tests results for 48 hours. Very poor communication in a situation were even mundane customer service would warrant at worst good communication. Disappointing. Staff training on good customer service is in order.

I submitted a grievance letter about my experience at this godforsaken hospital in September. I was told that the process would take 2-4 weeks then someone would get in touch with me. They never did. The last straw was this past April when I received an email from their foundation asking me to DONATE to a hospital that traumatized me, lied on multiple occasions about consents and transfers, left me in a CHAIR in the COLD for almost 48 hours, refused to let me speak to a patient representative when I asked multiple times, and did nothing about a nurse in the ER (Carol) who kept yelling at me and telling me to sit down. It is unhealthy, and absolutely detestable that this hospital would treat human being this way. It is completely inappropriate. Another nurse told me to report my experience to the President/CEO when I was discharged. Rather than go that route, I decided to engage “Patient Relations” thinking someone would actually care and try to help out. Unfortunately, they (Jackie DesRoches) did nothing but lie. See attached photo showing her unprofessional and flippant email response when I asked the Foundation to remove me from their email list. I asked TWICE to be removed, they said they would, and then I received ANOTHER email in May when I NEVER asked to be on their list (they added me WITHOUT my consent) so I copied Patient Relations. When I shared I would be posting an online review, Jackie all of a sudden stated she had a follow-up letter on my concerns from SEPTEMBER (it is now MAY) and lied about having sent it to me in October. If you have a letter, why have I not received it in the mail or by email until I mention posting an online review? Nothing but liars!If you’d like to trust your health and life with a hospital that LIES, to go to a hospital where the above experience which does not even disclose the gruesome details is considered “appropriate care” and where failure to follow-up to a grievance is concerned having your concerns “addressed,” then by all means go to Howard General. If you like me find yourself here due to no other choice and leave with an unspeakable, neglectful, and harmful experience, don’t bother contacting “Patient Relations” for a resolution. Instead, go to the media. File a formal medical malpractice complaint against the providers in question and against this hospital with the state Office of Professional Practice.It is clear from the 2.1 star rating that this hospital is trash.

The people were very caring and I felt I was in good hands medically. BUT do not take their word for anything administratively. I had been given morphine for pain when an administrative person came in. I was told the doctor was admitting me and told to sign papers. I believed them. MISTAKE. A claim for three days in the emergency room was sent to the insurance company which was denied. Two days is the max in an emergency room. I was only in the emergency room about 6 hours then moved. This was in June, now it is October. After several calls to the hospital and contradictory information nothing is resolved. Examples are the hospital has not received a denial of the claim, they received two; another time they did receive the denial I should call insurance; another call billing was going to look into the detail of the claim I should call back; I call back, I was told I did not need to call back, they are working with the insurance. The latest call is the billing department says dont worry, when they are done working with insurance then they will send me a bill. The bill could be $5,000.00. I am worried! Bottom line is I will not go to Howard County Hospital again. The three days of care has turned into months of stress and miscommunication. Go elsewhere.

I have been sitting here for a week with COVID-19 tell me me why this business has no NO HEAT

ER: I spent 6hrs in the waiting room before being given a room. Then when we walked to my room, it wasn’t ready yet so I had to wait by the door for them to clean and prepare the room. Myself and another patient got mixed up so the wrong doctor came in. Then I had to wait another 30min until the physician’s assistant came in. He was nice, but I really wanted to see the physician. My rating is for the wait time and what felt like a lack of organization. I didn’t like that people from ambulances were being put into the waiting room and a few of us with IVs.When I first arrived, the two women that took my vitals (one a nurse, one a doctor) were SUPER nice. After being in the waiting room, I was called back for testing and the two nurses were super nice. One guy, one girl. I was hooked up to an IV and sent back to waiting room and my vitals were rechecked about halfway through.Once in a hospital room, the nurse was great, and the lady that got me registered was FANTASTIC. Super funny, nice, and even noticed that I was cold and brought me a warm blanket. I wish I could remember her name. She had such a friendly personality.Anyways, 8hrs total was absolutely ridiculous. So that’s why there is one star. The staff that I mentioned above get 5 stars. They were great.

This hospital is a JOKE if you can go to another hospital this is all I can say about this place

My mother was taken to this useless hospital because of seizure activity. The care given was substandard.The doctors and nurses are incompetent . They know absolute nothing about seizures or any medical diagnosis.My mother was in this mess for almost three weeks and not once was a neurological assessment done by a nurse or a doctor. I was told by relatives not to take my mother to this hospital which has a terrible reputation in the community but I felt that at least they could treat seizure disorder. Their treatment of seizure disorder resulted in the death of my mother. I am appealing to all in the community not to take your loved ones to this hospital.

My dad was taken there by ambulance. The ER staff was very good to him. He was moved to ICU and the staff there was very good to him as well. Never had any problems at all.

It is always a stressful situation when someone you love is in the hospital but I am very happy with the efficiency, care and compassion my family member is receiving. Two standout nurses are Rose in the ER and Will on Pavilion 3. I know they are so busy yet they are always receptive to my calls and were kind when I visited. Doctors stop in frequently and are addressing issues not previously addressed in other hospitals. My family member was impressed by a personal visit from their dietician and is enjoying the food. I met one of the dietary techs last night (I’m sorry I didn’t get her name so I could commend her) and mentioned the delight with dinner and she made a personal visit to my family member to learn more preferences. Medical care is important but so are dignity and customer service and your hospital is “hitting it out of the park.” Thank you for all you are doing to please our family.

My grandpa was admitted to the hospital Thursday evening via ambulance. Friday, the doctors informed us that he was not doing well as he has been sick for a long time. Yesterday, the nurse Zoha around 6pm Facetimed the whole family so we could say our goodbyes with her own personal phone voluntarily (we did not request this, she did this on her own). We knew the medical team was keeping him comfortable but with the visiting policy d/t COVID, we could not all physically be there. Zoha RN took the initiative to do this herself- with all the demands and tasks with nursing, she still made the time to go above and beyond her duties. She did this so that we could all have one last moment with Grandpa/Dad/Great-Grandpa. She deserves 5 stars- I am a nurse myself and I know how busy the days get. Thanks Zoha for helping us let him know we love him; you are an angel.

Walked in to Emergency with chest pains, dizziness and nausea. Without a local PCP, I had to take my chances. Glad I did! Within minutes, I had an ID on my wrist, was sent to the ER wait room and had not sit down by the time they called my name. Blood was drawn and tested and I was sent to the Observation unit where I stayed the night. Even though what ails me has not been confirmed, it wasnt a heart attack. AK, Erik, Cynthia at the Observation unit where wonderful. Dr. Jackson (cardiologist) charming but to the point. Even the transport people who wheeled me around all the scans, ultrasounds and additional testing were friendly and respectful. Steve (scan) and Linda (sonogram) were professional and attentive.To all, thank you for your help, care and professionalism.