My Mom, age 80 was taken to the hospital last night 10/20/21 by ambulance. She has COPD, an ulcer and an aneurysm. She arrived at the hospital complaining that her stomach was hurting, taken to triage and the PA in emergency told her she was not an emergency plus told my Mom that the primary care she had listed was not her primary and sent her home without an examination. This is crazy. so, I guess now unless you have COVID-19 or Heart attack you are no longer worth the time and effort it takes to complete a full examination. I realize the hospital is full and the staff is overworked. But this lady begged family to call 911 and take the ride from Hohenwald to Columbia in the middle of the night. Our seniors deserve better.......

I have been trying to reach the womens medical clinic on the phone. Ive been on hold for 20 minutes. Im just trying to confirm the address for my appointment. I am now late because nobody has answered. This is my second call.. The first one was placed before I left my home in Mount Pleasant. I hung up after 23 minutes on hold. I tried a the scheduling department in the call tree both times. They need more people to answer the phones or more people that actually answer the phones!! Now I have to reschedule as soon as they answer. Google maps showed 2 locations the first time I tried and the second time I tried it took me to the wrong place. I know they cant control Google maps but they CAN answer the phones!!

Horrible experience doesn’t describe what my family has been through with this facility! A lot of the nurses are very rude, the doctors will not call you back, they released my mother to early and had to call 911 not 11hrs later and they kept her another 2 weeks so they had to have known they were releasing her to early. About 2 months later she stayed 24hrs and they discharged her without any diagnosis nor information on what was wrong with her. I am highly disappointed with the lack of professionalism shown at this facility!

I had a kidney stone, and everyone in the ER was very kind and helpful. I even got to meet a nice police officer and his dog. Overall great experience.

My dad has received excellent care there so far. The nursing staff has been very thorough in reviewing the plan of treatment with us and we received a phone call at home from the doctor reviewing his case. The covid visitor protocol there seems to be structured around common sense by being as cautious as possible where necessary but also by allowing minimal visitors when possible. Im particular about the care of my loved ones and I have been in healthcare for many years so I know how to recognize good care. I was impressed by how well they are coping during this covid surge without patient care suffering. Great job Maury Regional Staff! I also want to say...when reading the comments...please keep in mind that there are times that negative reviews will be posted but a hospital cannot reply due to HIPAA laws so they cannot defend themselves against the negative posts. There may be a good reason that someone had a 3 hour ER wait time...they may have came in for something that was not a true emergency and the staff had other TRUE emergencies to deal with such as heart attacks, etc. Not judging any reviews previously posted just saying keep this in mind when reading publicly posted reviews of any healthcare facility.

When Elder Abuse happened to my mother I was there to help her.Most everyone is kind and helpful. Always very clean. The staff is very smart and lets you know what is going on with the patient. Thank you for taking great care of my mother. I know she was hard on yall but she has been through hell once again. Prayers 🙏

I had a terrible experience in the ER. I was having asthma attacks and still had to wait 2 hours and 45 minutes struggling to breathe before I received any treatment. There Emergency department is not for emergencies if you have to wait that long . They should actually tell people who are there for earaches or allergies to go to a walk in clinic so emergencies can be taken care of immediately. I wish I had gone to urgent care instead. I am a nurse and know the clinicians are over worked and tired. It is the process that is broke. The problem is not with those providing the care. I thank them for all they do. and Thankful God spared me for another day. I understand they didn’t have any rooms available but they should tell people that so they can seek treatment somewhere else instead of admitting them.

The reason for my one star rating is due to lack of communication. Someone I know has a spouse that was hospitalized for Covid. Since, she has been on FaceTime with him on his personal device for 17 days Today, a completely rude, unprofessional nurse came in and told her she would be getting an update and then the device would be turned off. No explanation, nothing. This was the only way she was able to get updates, changes in health stability and changes and probably medication as well. She is unable to get in contact with the doctors. Her husband is on day 29 of the illness which means he is no longer shedding the virus and their still refusing visitors.

Took my son in to be seen about a rash around his eyes and on his eyelids because of a fever, had to wait an hour in the waiting room just to have people that arrived after us get sent to the back before us. Spent 3 1/2 hrs just to be tested for everything under the sun but what we went in for, never received a answer about the rash. We were left sitting in the room with no answer whatsoever, glad to know toddlers get the same treatment as adults and be forgotten about to just sit thereNext time Im going to Tristar or Williamson County. If I could give this a zero star I would.

Went to the ER because I thought I had broken my finger and didnt want to wait for the next day for urgent care. Worst mistake of my life. I should have just dealt with it myself or driven to Williamson County. One hour in the ER included 2 minutes with the attending physician, an XRay, and ace bandages applied by the nurse which apparently costs almost $2K. I finally paid off the first $1500 bill after being told by billing that I would go to collections if I applied for financial aid and that my option for a payment plan was at least $119 a month, no less.. then I get slapped with a $400 bill for those 2 minutes with the attending physician the DAY after I pay off the $1500. Absolute joke. Ill be driving the 40 minutes to Williamson if I ever need emergency care

Even if you pay them diligently every month, they will still turn you over to collections. They fail to communicate this to you and you will end up getting demands from more than one collector with no idea which one is legit and who is the scammer and how did they get this information? Writing Maury does no good. They ignore you.

I just had surgery yesterday by Dr. Hinson (he did good, but I’m still recovering) my review is for my nurse though in surgery recovery. Her name is Melissa H and she was absolutely amazing. So attentive to my needs and making me comfortable. Even when I had my son (at another hospital far away) I didn’t have a nurse this amazing. She is someone who deserves a raise and I hope she is getting them often! And if there is a better place for me to post this to ensure she gets the proper thanks for going above and beyond, please let me know. Especially during this times, with these nurses working so hard. Melissa kept a great attitude even in the rush of the day. Thanks again Melissa, a little care pack will be on the way soon.

I really liked how they treated me. They are all very kind to me. I would go back again.

My lil angel,Nannie lvs you Maddie

I get treated good each time I have to go, Thanks 👍

Absolutely atrocious Customer Service and Accounting. Took me 2 days of being put on hold, then dumped into voice mail, leaving detailed messages and NEVER getting a call back, to reach someone so I could dispute a bill that had been paid and for which I had a cancelled check, and another item on that bill from over a year ago that I had never seen. I pay these people on receipt.If their patient care is on a par with their billing, accounting and CS, everyone would be dead!

On April 21st I was rushed to MRH by ambulance. Blood pressure was over 200. I along with my husband told the e.r. doctor that it felt like my leg was being squeezed off inch by inch. She kept giving me pain meds that never touched the pain. We told her that the meds was doing nothing each and every time. We asked if it could be a blood clot but she said I was too young and refused to go any further with it but made sure she kept giving me pain meds . 7 hours later after my leg was turning purple a new doctor came in and rushed me to get a ultrasound for leg. The ultrasound tech was the one that found the arterial blood clot. The surgeon said he would probably have to amputate my leg because it had been without blood flow for so long. Thankfully he didnt have to amputate but he did have to cut my leg open on both sides so it could swell. There was absolutely no reason why the e.r doctor left me for 7 hours and did nothing. I do not recommend the doctor in the e.r. Once out of the e.r and after surgery everyone else was absolutely amazing.

Had my mom in here 3 times in 3 weeksSent her home with the same issues..Has now progressed to pnumonia and sepsisAll theyre concerned with is living wills..and who makes the decision to pull the plug..go to Vanderbuilt..stay far away from here

I just had my son 3/17/2021. The mid night shift in Labor and Delivered is just there for a check. One nurse put my iv in and it became bothering, asked for it to be moved that took forever, then the other nurse blew my vein after she tried. But shout out to David the epidural Dr. He really SAVE my LIFE and day!!!! I do not recommend at all. Even my child father had trouble with front lobby clerk and he was just trying to get back to me after dropping me off in the emergency room... Thankful I’m still here but someone needed to tell on you ladies and to get some workers that’s there because they want to be and not because they have to be!!!

I had an awesome experience. I was admitted because of a bacterial infection of my lungs. I didn’t know my name or an information. They was very polite to my husband when they would call him to ask questions I could not answer. My husband was 1hr 45min away from me. The drs nurses lab workers and all the people that was running test to find out how to treat and how bad it really was. I wish I could thank all these health care worker personally. Highly recommend this hospital.

I had inpatient surgery a couple of years ago and everything was perfect from start to finish and I wrote a glowing review. However, yesterday I had outpatient surgery and it was the worst medical experience in my life. Everything was perfectly fine until I was brought to my recovery room. Then everything went downhill. I was told I would be released when I was able to drink, eat, and urinate. I was unable to do the latter. I drank several soft drinks, water, coffee, IV, and felt like I was going to burst my bladder but I was unable to urinate. I tried walking up and down the hall, poured warm water on my privates, held my hand in warm water but nothing worked. With my bladder about to burst, my nurse decided to call my doctor after I threatened to leave. He refused to leave me because it was too dangerous. He instructed the nurse to insert a catheter. Another nurse said she was going to let my nurse perform the procedure because she hadnt done one in a while and needed the experience experience. She began jabbing the tube within me and I began to feel immense pain. I yelled and screamed for her to stop and withdraw the tube. She finally did. The doctor still refused to release me. I was ready to leave and if I was unable to urinate at home Id go to the ER. He said it was too dangerous. I dont know why the more experienced nurse didnt attempt the procedure. Fortunately an OR nurse was on his way home and they stopped him and asked him to assist them. He applied a cream and comforted me. Although it was uncomfortable he was able to insert the tube painlessly. I still have pain and bleeding from the first attempt. I was told I would go home with the catheter a few days and to have my Urologist take it out. I spent 7 hours in recovery and was only given pain medication when I first entered the room. I said I was in pain. I had a large incision on my abdomen and was only given more medication 7 hours later. My BP, Pulse Rate, Oxygen, and Temp was taken only once when I came into recovery. No one told me what was discovered in my exploratory surgery or my condition. I was anxious, fearful, and angry because no one would explain anything to me. I was worried about my kidneys. When I was sent home I didnt sign any discharge papers. I wasnt told how to care for my incisions or what activities I could or couldnt perform. Ive had a dozen surgeries and as many hospital stays. This was by far my worst medical experience ever. After this, I am very hesitant of having another outpatient surgery performed at Maury Regional. This is the first time Ive had to write a bad report and regret having to do so.

I was brought in by ambulance and was immediately sent to surgery. Dr. Khim met me rolling through the ER and explained my condition, what we were doing, and reassured me that everything was going to be okay. I remember one nurse from prep Rachel, several talked to me but her name was the only one I remember. They all treated me with compassion and kindness and actually had me laughing going into surgery. After surgery I was moved to my room and my recovery time here could not be any better.The staff here have went above and beyond!!Jennifer, Renee, Melody, Elaine, Anita, Ashley, Katie, & Kellye have all made my time here as comfortable as it can be!!Also huge shout out to Tina the lady who came in to clean my room!! She was a ray of sunshine and had me smiling...super sweet woman!! There is one more lady I would like to mention, I did not catch her name (I blame the meds)but she was doing nutrition on the sixth floor on 4/13/2021. She was super friendly and super helpful and when I get her name I will be back here to correct this!For everything that has happened in the last 24 hours the staff here has helped me in every way possible and I would reccomend the hospital and the staff to anyone and everyone!! Thank you all so much!!!

Make the drive to Nashville. Took my husband there to night because of a sore jaw and sore throat. His B/P was 219/ 120. Waited for two hours and never did get called back. Decided to take him to nashville.

Would not recommend this hospital to anyone !

Its always a long wait and they really didnt do any except give me a perception

If I could give zero star for this hospital I would!!! Maury County has the worst hospital I have ever seen in my life! My mother was sent to Maury with Covid-19 and Pneumonia oxygen levels was 88 and they had the NERVE to give her an option to go home! Number one at my mother age she shouldnt been giving an option! and number two they didnt even send any medication home ! I am not happy with them at all my mother almost lost her life because of this hospital! Thanks to Williamson Medical in Franklin TN who saved her life! no thanks to Maury! And let me say this isnt the first time Maury has done this ! This hospital needs new management and fast ! more like Murder regional and not Maury !!

My mother had knee replacement done here and the staff treated her with such love and ❤ care. To everyone at Maury Regional...YOU GUYS ROCK!!!!

I’ve had two outpatient procedures done here and every person I came in contact with from the front door to the surgery room was excellent! I couldn’t ask for better treatment or care as what I received at this hospital!

DO NOT COME HERE IF YOU VALUE YOUR LIFE! I am literally laying in this hospital with breathing problems and have been over 55 minutes awaiting help. No oxygen no nothing just the wordsrespiratory is coming. If you value your life DO NOT COME HERE!! YOU CAN DRIVE TO NASHVILLE AND GET REAL HELP BEFORE THESE DOCTORS CARE ENOUGH TO ORDER THE TREATMENT NEEDED TO HELP YOU!!

Their labor and delivery has been horrible with my sister. Her BP is super high and retaining water and this nurse jordan warren has been extrememly rude and hateful each time she has had to go in to thebpoint even though she is having issues she is afraid to go to thid l&d

Great birth experience! Great staff, very caring and informative!

My son had an appendectomy here. Everything ran like a well-oiled machine, from the ER to surgery to the PACU to his hospital room. I could not have asked for better care for my son. All departments from the nurses, physicians, housekeeping, and dietary were friendly and skilled. Thank you MRMC!

Quality care!! Hardly any wait in any department I have been. Great doctors and nurses

Go here if you want to die. These people comprise the worst hospital Ive ever been to.

Changed our birth certificate form AND SUBMITTED it without our approval after we had allready signed it. Getting a lawyer.

Amazing people especially if you are admitted. They bend over backwards for their patients.

Doctors and nurses at the ER were amazing. Took care of my baby with urgency and compassion in a timely matter. Couldn’t have asked for better care.

ER nurses are rude!! After being told by my doctor to get to the closest ER as fast as possible, I ended up, against my better judgment, at Maury Regional. I was hemorrhaging and losing a lot of blood. I sat in the waiting room in pain that had me doubled over and barely able to walk. I was not offered a wheelchair or help walking back and forth to the restroom every 10-15 (no exaggeration). I sat in front of the unit secretary crying due to the immense pain for over 4 hours. When I asked if she could give me an idea of how long it would take to even be triaged, I was told they were busy and would get to me when they could (meanwhile I am losing a lot of blood and can no longer stand upright due to the pain). Finally a charge nurse came out and told me “we are taking the people who don’t really have anything wrong with them in first so we can clear the board, but people like you who are really sick are having to wait because we don’t have room for you. It could be another 4-6 hours before we can see you”. It was at this time that I left, had my father drive me to Williamson Medical Center. I was greeted with a smile, triaged within 5 minutes and in an exam room within 15. This doctor got in contact with my primary physician and I was stabilized, set up with an appointment for the next morning. And my pain was stabilized as well. All of this, including drive time from Columbia, took just under 2 hours!! Amazing!!!! Dr. Andy Russell deserves major praise.

If you are getting invoices from them on a monthly basis you had better watch out. They change your account numbers all the time. They combine bills then months later apply for insurance after you have already made payments. They play games that are very misleading. If you are not diligent you will be tricked into paying them more than you owe. Someone needs to look into their billing practices.

Ive always had a pretty positive experience at Maury Regional but I did experience a blood clot because of an IV not being flushed.

DO NOT UNDER ANY CIRCUMSTANCES GO TO THE ER AT THIS HOSPITAL IF YOU VALUE YOUR LIFE!! I took my daughter in having strokes every 10 minutes and the ER dr was going to SEND HER HOME!! I was the one who insisted we get to the bottom of the “paralyzing spells”. It just happened that the hospitalist walked in while she was having a “spell” and realized it was a stroke. She had “3” while we were sitting in that ER. The hospitalist was the one that administered ASPRIN and stopped the strokes. Not a nurse or dr took us seriously because my daughter is 24 years old but you know what, Covid is doing a hell of a lot of damage even afterwards and these fools are supposed to be informed!!

DO NOT EVER GO HERE. Absolutely horrible. I will never return here and tell everyone to never go here. Came in for heart problems and was told in triage it wasnt my heart and was sent to the waiting room where people had been waiting for 4 hours. This place is a scam and a joke. Ended up going to another hospital and finding out I have a clogged artery. This hospital is an utter disgrace!!

This is absolutely the worst hospital ever

I have read many of the comments posted about Maury Regional. Most of it is financial based. I understand the frustration that some people may feel when they get a $40,000 or $100,000 bill for having your life saved. It can be an unobtainable goal to pay those sorts of debts off without insurance, uninsurable, or various other issues that people deal with day to day. I can tell you we as a country will figure out that problem sooner than later. There are so many smart people and minds thinking about that issue than people know. Obamacare was a failed start to the problem. But what do we learn from ... Our failures. The fact that the president of this great country and yes even Hillary were paying attention to the issue means we have a problem. Much like we have COVID-19 now. The problem and brains are at work. I have front line experience on this matter.Back to Maury Regional. They have the best nursing staff you can ever imagine. They work so hard, are incredibly intelligent and deal with really hard and sometimes very difficult issues that the human body can produce. They handle it with grace, respect, and make you comfortable in sometimes very hard and humbling times in your life.Doctors are a different breed of person, butI can tell you I know several of them personally and there are some very gifted and kind Doctors at Maury Regional. Dr. Choksi comes to mind. Brilliant man and a bedside manner that is so good considering the amount of pressure these doctors endure everyday.Sorry for the long post.... I call them brain dumps. If you have a nurse in your life, or blessed enough to be married to one, give them a hug or a kiss and respect these angels on earth.

Horrible customer service

I had surgery there last month and was admitted for a couple of days. From the time I entered until the time I left, everyone was attentive, courteous, friendly, and professional. If I needed or wanted anything, I received it in a timely manner. Hospitals serve different needs and depending on the need the experience is going to be different. Each time I have been here it has been a satisfactory experience. I highly recommend this hospital and all of its staff.

No coffee in the Labor & Delivery family waiting area.

They took very good care of my mom. They also has a food area for family members to get snacks n coffee. The nurses were all so sweet. Couldnt ask for anything more

Went to the emergency room last night because I’ve been so sick with bronchitis and I kept getting worse and started having chest pain. The intake nurse,my nurse, and my doctor were amazing! They were very kind and compassionate. I left feeling so much better!

This is my first time actually in this hospital as a patient but I have to say the staff here are very friendly and Johnny on the spot. The room is nice and a beautiful view. Drs are pretty awesome too

Ive been here numerous times for myself or someone else. I have a couple doctors who are part of the maury regional medical group and getting your health information and records is a breeze. Ive had a few surgeries here, and I definitely trust that they have the equipment and supplies needed in case something goes wrong.

I waited in the Er for 2 hours in the lobby. In extreme pain. Very bad service. Should have went to Franklin. I think the wait was terrible. Very unprofessional

Changed my childs birth certificate form, leaving me off as the father entirely. They changed our form after we had signed it. This cant be legal?

Had to go to ER recently for an emergency and I want to thank all the Doctors, NPs, Nurses and staff for the fantastic treatment they gave me. They were all very professional and did a wonderful job. Thank you all !!

Scammed $5000 total for abdominal pain. Went there and got 0 diagnosis and a massive bill for 3 hours of service. Wouldnt come back unless im dead.

The er was horrible. But after 6hours in there I was finally able to get to labor and delivery where I received the best care.

Bad staff

Great care and super good nurses and ER staff. Huge improvement in care and bed side manners. Very personable.

The best of the best. I was in from 10-15-15 to 10-19-15 in room 675 and had a great experience for a bad situation. The doctors, the nurses and the techs were awesome. Everyone was professional and very knowledgeable. The hospital is in great shape with new equipment everywhere. Everything was clean and well laid out. Very patient friendly. I would say the best hospital in middle Tennessee, and yes, even better than Vanderbilt. And to the staff at the Would Center, thank you, thank you, thank you, you are the best!

From the minute we walked into the ER with my grandmother to the many days she stayed in the hospital days after, the staff and doctors have all been top notch and beyond helpful. Everyone has been so kind and taken care of my grandmother very well. Very pleased with this hospital.

I typically dont leave reviews either, because I know the circumstances people deal with in the service industry. However bringing my girlfriend to the ER was eye opening to how truly awful this place is. She passed out, and hit her head at home, potentially getting a concussion. She told them she was having issues breathing, seeing, difficulties all around. We were sent to a waiting room where we waited for two hours, then sent back to another waiting room where we waited for half an hour, then we were taken to a room finally(all of the rooms are opened and there were maaaybe four people in the waiting room). We get into our room, talk to a doctor. After an hour someone comes in to talk to us about a bill? Shouldnt we be discussing what has happened? If someone fell and hit their head and now they are dizzy and having issues seeing be looked into? Anyways this man comes in asking how we would like to pay, and after waiting another ten minutes, they finally send someone in. Its really made me realize why the health care industry needs to be shaken from the ground up. Theyre more concerned with racking up costs than serving the people in danger.

At first I was hesitant to take my mother to a regional hospital, but we were pleasantly surprised at the high level of care she received there. The nurses and aides were very attentive and supportive. The doctors were there each day, morning and night, to talk to us and their patient. Very clean facility and large private rooms. I would definitely go there myself and would recommend it to others.

If it were an option I wouldnt give any stars and just leave my review of this horrible, uneducated, facility. Probably need to get everyone in a meeting and decide what information you are gonna discuss with new mothers since you wanna provide evidence based information. Every single person that has came in our room has told us something different considering our new born. Get on the same page with everything people because you are stressing out already stressed out new parents. Dont wanna be completely negative everyone has been nice for the most part.

Best care I have ever received, including the times I was an inpatient at a hospital I worked at! My day shift nurse on third floor medical, Deanna, was especially good. I only had one regular meal while there but the food was also excellent--on a holiday weekend, no less!

First doctor and nurses I had was great. Had to stay over for observation. Major headache couldnt sleep told both the nurse and tech 5 hrs later still nothing. Really cant wait for them to let me go home. Would only recommend if test or procedures are out patient.

My daughter was brought in by ambulance on deaths door. The doctors and nurses on the critical care unit were fantastic! They worked around the clock caring for her and they really did care about her.

I went into surgery last minute for an emergency D&C due to my baby not having a heartbeat. The whole staff was amazing and compassionate with me. Ive had some awful experiences with OB/GYN doctors lately but the team that took care of me today was beyond amazing! Doctor Kurtz and his team of nurses, the anesthesiologists and the recovery nurses treated me like I actually mattered. The bedside manner from everyone was so great! Thank you Maury Regional Medical Center for taking care of me and going the extra step with medication, compassion and care! You made this emotional mess of a woman feel a little better. ❤

Horrible hospital full of horrible people.

THIS HOSPITAL IS ONE BIG INSURENCE SCAM. DO! NOT! GO! HERE!

My adolescent child was brought in for a drug overdose. We sat in a room for 20 hours. They drew labs but could never seem to find the results. MASSIVE inexcusable miscommunication between this horrifying facility to another facility. During a 12 hour period, my son had 7 nurses! Yet I was never told who his nurse was. Dr who was 12 and new, came in one time during triage. Im a nurse myself of 30 years. I know the system. At one point my son was the only patient there. Nobody came in, introduced themselves or ever asked if we were OK. Nurses attitude and quality of case were deplorable! They need to be reminded, if youre going to service your community in such a small town, word spreads quickly. Im spreading that word.The hospital is filthy dirty. Jails Ive worked are cleaner. If you love yourself and family, drive the extra distance north to Williamson or Nashville. Go to this dump, your loved one will end up dead. Ive noticed in other reviews similar complaints. Nursing care is below standard. Everyone plays on their phone, waited two hours for crackers for my son being told a dinner tray was ordered. 4 hours later he got a soggy something. Ive also noticed the responses other reviews have gotten are only to those who, for some miraculous reason, didnt review anything negative. How about responding and acknowledging those who received substandard care?

If I could give a -10 I would. I went to the ER after having dental work done and after a month, pain is unbearable and dentist continues to say that it is normal. I told them I felt like my jaw was broken or severely infected and told them I was dizzy and felt as though I was going to pass out. I was led to a room without a bed, it had a gynecology bed in it and it had blood all over it. Finally an NP came in with an attitude, I had to go through the same story for the 4th time and me in pain, after digging around in my mouth and me in severe pain, she tells me, “we’re not dentists, we don’t do anything involving teeth”. I told her I wasn’t there about my teeth, I was there about the jaw! I told her I needed to know if my jaw was broken or if I had an infection. She said, “I repeat, we’re not dentists”. I pointed out the blood on the chair they expected me to sit on and her reply was, “I’m not involved in housekeeping but her or the nurse either made an offer to contact housekeeping. I told her I wasn’t surprised at the nastiness after my husband spent 7 days there and his room was cleaned once and I walked out before I caught something. Stay away from this place!!

Slow is not strong enough. Snail. Except insurance. Blazing fast to collect that. Half people could go over to urgent care. They need a better triage and go to urgent care unless sent here or bleeding out. Sadly if that is case you will be gone before you see a doctor. Saw the doctor at urgent Care on under 10 min from walking in door. Going on 40 min and saw a nurse for vitals and of course insurance and paid copay.

I definitely would not advise any one to stop at this Hospital. My Dr sent me to the ER to have x-rays and an exam because her office was closed. I am having a bad asthma attack. Been waiting here since 3 Pm and it is 6:21 PM by their clock. ... This Hospital is the sorryiest. Excuse of a Hospital I have ever encountered!!!! Take my advise if you are not dying you better move on down the road!!!! This is a joke! Move on if you want to live!

My mother arrived by ambulance. She was greeted by the staff and doctors with excellent care the night she came in as was I. We are still receiving the best care I have ever experienced anywhere in the country. A very professional yet personable experience thus far this week! Even under the hardest circumstances weve faced this week, at least we feel well taken care of and we are absolutely positive our mother is in great hands at Maury Regional Hospital. ❤️

My step daughter was in CCU for a few days because of a very sensitive issue. The nurse Jean that shes had on day shift the last 2 days is terrible. Our family had to speak with the charge nurse about switching nurses after my child on a ventilator vommitted on herself nurse Jean did not try to clean her up, left her sitting in her vomit stating it happens. The first thing my daughter wrote on paper when she woke up was that her nurse is so rude to her. Her heart rate jumped sky high every time that woman walked in the room. This is after she was rude to our family in the room and to me on the phone. Needless to say they didnt change nurses, or speak to her about her attitude, she was rude on the phone again when I called today. Unfortunately, or maybe fortunately for them, I am in Texas so theres not much I could do from here. The nursing staff is my only way of checking on my child, they are my lifeline to her. I am a nurse myself and understand the struggles of patient care and family dynamics. But theres no excuse for this behavior, and shame on the charge for not recognizing and not doing something about it when it was brought to her attention. Im not happy at all do not send your loved ones here.

I brought my sister in the other day at 11:30pm and it was 3:30am and they still never gave her any information. When I was on the phone with her (because I couldn’t be in the room due to Corona) you could hear the nurses just laughing and just standing around. It was like they basically forgot about her. Won’t be back.

I can not say enough good things about the experience I had with my mother while she was under their care.We live a hour and half away from this hospital but was told she would receive good care here and she did! Amazing staff,very friendly and accommodating! I would recommend this hospital to anyone needing care.

They do not care about the people they serve. All they care about is money. If you try to set up a payment plan they cover you up with all this paperwork that is mind boggling, and then you pay them diligently every month and they still just send it to collections. Just greedy.

8/01/21Went again for burning mouth syndrome and doctors said “we don’t know we are good at saving you from dieing but this is not fatal so we don’t know what it is here drink lidocaine and go see someone else.July 2020Best risk it and go someplace else.After 6 hours multiple blood vials and a cat scan the the doctor who was 100% uninterested in dealing with me would only say stomach infection take imodium and go home. For The amount of money they charge a real diagnosis would be nice.Call ahead and make sure you wont get dr Chun

The staff were absolute angels. They were very kind & compassionate when I was called upon to Identify the body of someone very special & dear to me, my BEST FRIEND, who was like a Big Brother. They done a wonderful job of preparing him to be viewed/identified after a horrible Motorcycle accident.They allowed me to spend all the time I needed with him to say my goodbye.

I now understand why everyone I know calls this hospital Murder Regional, if you can avoid it DO NOT GO HERE! First of all, the night we where at this hospital, there was a fight and cops ended up being called and no one got seen for another hour because of it. It took 2 hours to get a room, another hour before they came in and did some testing after I went out and got someone. They werent even that busy. My husband was in pain, he had something bulging out of his side and they never once gave him anything for pain. The doctor came in for not even 5 minutes told him he had to stomach bug and to go home. He wasnt able to work for days because he might have been contagions, turns out it wasnt a stomach bug and they misdiagnosed him. Worst hospital ive ever seen.

Literally just pulled up to pay a bill that was for 2018 and just received it. 430 pm and the lady walks out and locks the door in front of me and walks off. All associates inside see me and continue to close the blinds and act like I’m non existent. Terrible customer service considering I was informed open until 5 pm. Attempted to call into the office in attempts to make them aware I’m trying to pay no one attempts to pick up the phone. Completely disrespectful.

It started out great in the first few hours then it was like a nightmare. I do NOT recommend.

Staff are very friendly and efficient. When my friend was here and she didnt eat all her food they asked what she would like for lunch instead. Even the doctors were very friendly and down to earth and were encouraging my friend in her rehabilitation.

I am typing this as I sit in an ER room with my wife. 3 minutes ago was the 5 hour mark from our arrival. She came by ambulance for a seizure that stopped her breathing twice. She returned to normal before the ambulance left our house, but we still wanted to see a doctor since this was unusual (no history of seizures). We are waiting (>2hours) for a neurologist to call over a webcam since they dont have one available in person. There are very few patients currently, and the staff have been socializing amongst themselves for the entire time, not medical related. We are getting no updates or being checked up on hardly at all. My entire family has had negative experiences with this place. I personally recommend Tri Star, as we have had overall better experiences. The staff seem nice in general, but that carries no weight over the amount of pointless waiting we have done. Go somewhere else unless you are literally dying fast and nowhere else is closer.

I had to go to the emergency room on February 28. I thought my wait was a little too long, but once I was moved to the back, I could not have asked for better care. My nurse was Eddie, and he was great! I cant remember my techs name (Holly??), but she was really sweet. I appreciate how quickly the staff worked to diagnose my condition and make sure that I was comfortable. Biggest complaint has nothing to do with the quality of care: My bill was outrageous!!! I am thankful that I have decent insurance.

My daughter was a high risk pregnancy and they were going to schedule her to have a csection and she started bleeding before they got to give her meds to help her unborn baby and they saved my daughter and my grandson thank God for them!!!!

Had surgery and volunteer there. Had and have wonderful experience as patient and provider! The nurses and doctors and other staff were helpful and kind. Even the Directors of the volunteer department came to visit while I was in the hospital room. Felt loved and appreciated. Countless cards and kind words were sent my way. Thank you MRMC!

We travel from Fayetteville for our outpatient needs. Everyone is kind and caring. You are always greeted with a smile. If I could give a 10 I certainly would.

I went yesterday to pick up this contrast for my husband so he can have a CT done. The black lady at the desk demanded that I put on a mask and I told her that due to my disability that I couldnt wear on. She threatened to call security on me and then she wanted to know my disability. I tried to educate her on the laws but she didnt want to listen.

I’ve been sat in the ER with my best friend for about 5 hours. The nurse she had left when her shift was over at 8. WORST HOSPITAL EVER!!! DO NOT COME HERE!!! My best friend went to get up to get something to eat and got yelled at by a damn nurse. Was told very rudely to go back to her room and wait for her to come in. I suggest going to Tri-Star in Spring Hill. There’s a reason this place is called Murder Regional. You walk in and you never walk out.

Id like to preface this by saying I really dislike leaving negative reviews of places. Im only posting this because I think its important that people know about my experience.I was born with a bicuspid aortic valve, which eventually resulted in aortic stenosis. Additionally, until august 19th, I was pregnant (yes my name is really John no I am not male). In my second trimester it was determined by my cardiologist that my aortic stenosis had become extremely severe.The night of August 10th, I began to experience decently strong chest pains and tightness, as well as some difficulty breathing. I went to the Maury Regional ER and said, verbatim, I am 32 weeks pregnant, I have severe aortic stenosis, and I am experiencing chest pain.I was admitted with no sense of urgency. They did an EKG, blood work, and a CT scan (during which I nearly fainted within a minute of having to lay flat) but didnt find anything in particular. They came to the conclusion that my symptoms were regular pregnancy symptoms and sent me home after a roughly 3 hour visit with instructions to follow up with my OB. The diagnoses on my discharge papers were dyspnea (difficulty breathing) and pregnancy.I contacted my Vanderbilt cardiologist and let her know what happened, and she wanted to see me ASAP. By that Thursday, my symptoms had gotten progressively worse. Standing for more than a few minutes gave me chest tightness and mild pain, and I couldnt do anything close to exerting myself. When I talked to my cardiologist about it, she was alarmed that I had been sent home, and immediately sent me to the main Vanderbilt campus.Ultimately it was determined I needed a c-section as quickly as possible, that my symptoms were extremely troubling, and that there was a risk of death or emergency heart surgery with the procedure. I had my c-section on the 19th with not only the normal delivery team and anesthesiologists, but also a cardiology team on standby. Luckily it went well, but I also had to have a balloon valvuloplasty done slightly over a week later and spent a total of almost two weeks in the hospital overall.Had I trusted the emergency room staff and written off my symptoms as being pregnancy related, I likely would have been in an even riskier situation, if not possibly dead. I know that Im young and tend to mask pain well, but not being taken seriously at this hospital could have cost me my life. Im sure Maury Regional is capable of handling more minor cases, but if you think something may be seriously wrong, Id recommend going elsewhere.

Im sitting as i write this. I have been in the er waiting for 4 ours with no help , going on the 5th hour. I hate that this is the only hospital in Columbia. They told me they didnt have any beds. But there were plenty I can see towards the back. I have sickle cell and they arent even checking on me. I was told its not severe enough. Im on a level 10. And ppl have went before me mutiple times. I dont want to go to springhill or Nashville everytime.

I hospital service is not good and stuff have a race problem they don’t help the different Country people

Emergency room staff has been wonderful the two times I have been there. However, we were told the stitches I had received could be removed without charge at the emergency room. We were later charged for a separate visit. The billing department at this hospital is deplorable. I also have had the opportunity to talk with their HR department. They are rudeness exemplified. They were the final reason I chose to start using Spring Hill Hospital. They have a full service Emergency Room, a kind staff, and none of the incompetence or rudeness of Maury Regoional.

Told my wife she needed breathing tests but would not give her any pricing until we received a bill for over $1,500. Affordable care act hard at work along with a bunch of money grubbing doctors. Currently being sued by them! Awesome customer service guys...

Took almost 2 hours before I was seen for a deep laceration on my hand. Noone even took a look at it. Hope others had a better experience.

Best hospital around,we had both of our children here and I was born here as well and they really care about you as a patient.

This was the worst experience Ive ever had. I went to the ER at 9:45 that morning and was taken back to a room at about 11:30 or so. Everything started out well and the nurses were very nice. I had a really bad stomach virus and was very dehydrated. They gave me a CT scan and and ultrasound to check and see if I was having gallbladder or appendix issues. After 9 hours of sitting in an ER room I finally saw my doctor who was just a nurse practitioner, who told me all my tests turned out fine and that I just had a stomach bug, but my blood pressure was a little low, (still in normal range it was 105/68), so she was going to admit me. Me, whom is usually a very calm understanding person, got extremely angry because not only had I been waiting 9 hours for 2 measly tests but I was being told I was GOING to be admitted by my doctor that I had only seen for a total of 30 seconds. I told her I was NOT staying another moment but then I was informed that if I signed out against doctors wishes that my insurance wouldnt cover the visit. So I asked her that if I was indeed dehydrated why I couldnt hydrate myself at home. To which she replied, yeah sure you could do it at home but it wouldnt work as fast So she wasnt going to sign for me to leave. So I was basically forced to stay against my will because I couldnt afford to pay a hospital bill. The care up stairs was very nice by the nurses once again, but by the time I was allowed to leave the next day at about 2 pm, they had given me 6 bags of iv fluid and my blood pressure still was the exact same and I literally was so over hydrated I tried to get up out of my bed after sleeping twice, and both times literally peed all over myself because I was so OVER hydrated and my body couldnt hold it in anymore. My blood pressure was obviously fine 105/68 is actually a great blood pressure but it was slightly below my normal which no one stopped to think about how it was maybe because I was sick and had been in bed all day. I will never go back to this hospital ever. If I had had a serious condtion it might have died because someone was so concerned about a 10 point difference in blood pressure. My time was completely wasted and the care by the ER nurse practitioner was unacceptable. I am in college to go into the medical field and this so so below standard of care.

Very nice people. I like this hospital.