user
Apex Eyecare - Michael C. McClay OD
7499 Parklane Rd, Columbia, SC 29223, United States
Appearance

Comments
M
Review №1

Ive been a patient here for many years. The staff is ALWAYS kind and courteous. They recently added Chris A. to the Parklane Rd. team and I appreciate it. He brings a different type of energy to the office and I love it. Hes very patient, knowledgeable, courteous, empathetic, friendly, and down-right funny. Please keep him at this location!

Ci
Review №2

Had a wonderful experience at the eye doctor today. Dr. McClay has my eye doctor for many years. Always thorough exam and explaining all the details of the x-ray. Had the best time picking out new glasses. Can’t wait to get my sassy new look.

Br
Review №3

Always nice and friendly. They have a good selection of prescription glass and sun glasses. Always professional and will work with you if they dont have the frame or style you like. Definitely recommend!

Ga
Review №4

Nice facility, helpful staff to explain the different options in frame selection and insurance co-pay amounts. The Doctor took her time with us and explain everything thoroughly. We didnt feel any sales pressure afterthe exam to purchase frames from them.

Do
Review №5

Very friendly and professional staff. Completed paperwork , very short wait time. Doctor was great! Spent alot of time with me, discussing my history, went over things that none of my other eye Doctors ever had. I came from out of town for this appointment, on recommendation from someone else! Glad I did!! Was greeted by Manager also to make sure I was being taken care of !!

Co
Review №6

My doctor is so wonderful omg! The lady who did my other exams were nice too. Excuse me but I don’t know the lingo! The lady who did all of the pre things before the doctor came in was great as well! I love it there. Check out was a breeze as well. Quiet setting.

Fe
Review №7

Dr. Mcclay and his staff are always friendly and willing to help. Myesha helped me with my eyeglass selection even after I didnt see any product that caught my eye. She changed my mind. Very helpful young lady!!!

D
Review №8

Dr Martin is a wonderful doctor - personable and well informed in her field. My family have been going to her for years and truly appreciate her. This is a new office but the staff were great. Thank you

ky
Review №9

My first visit with APEX EYECARE!!!! The absolute best optical experience I have had. Professional and friendly staff from the time I entered until I left. I recommend Apex Eyecare to anybody looking for an eye doctor. You will not be disappointed.

Sh
Review №10

Very wonderful staff! Eye exam easy and very helpful. Will definitely come back.

Ro
Review №11

The Dr. I saw was absolutely wonderful!! She was professional and personal. Im glad I came.

BO
Review №12

Best Eye Doctors I ever been to in Columbia sc, great staff made me feel at home

Au
Review №13

Dr.MCClay always provides excellent service!!He is very thorough with his exams and makes sure you understand any and all changes in your eyes health.I also purchased glasses at Apex and had the pleasure of Susie and Chris to help me.Chris was honest and helpful with frame selection.Great Job Apex Team!! Great customer service!!!!!

Ka
Review №14

Dr. McClay and his staff have always been extremely helpful and considerate in the quality of service provided. I appreciate the fact that the team is knowledgeable and consistent throughout the entire customer experience. Thank you for all that you do; would definitely recommend!

Ta
Review №15

Nadia was very helpful and informative. Helped me select the perfect pair of glasses. Look forward to working you again.

Jo
Review №16

Ms Summers was great. Office staff is very professional and accommodating.

La
Review №17

Dr. Martin and staff were wonderful. I loved the different options of glasses they have. It was hard to choose. Love this place!

Ya
Review №18

I had so much fun at Apex! I love my glasses that I have now. Thanks to the staff for helping me to pick them out!

Al
Review №19

The staff and doctors are wonderful! The doctors are thorough and eager to answer any questions or concerns I have. Definitely recommend!

De
Review №20

Apex Eyecare is in a convenient location with a wonderful reception area and staff. Dr. Jean Martin is a very talented ophthalmologist as well as a wonderful person who make you feel very at easy. Highly recommended!

To
Review №21

I love this office!! The doctors and staff are wonderful!! If you need a eye dr. Please see Apex Eye Center!! They are the best!!

Ta
Review №22

Had an awesome experience with Dr McClay and his staff, they really take care of all your needs! especially ordering my glasses ask for Nadia shes awesome!

De
Review №23

Great customer service and Myesha was great at help picking out glasses

Na
Review №24

Apex was excellent and very professional from entrance to assisting with choosing the perfect pair of glasses.

be
Review №25

I dont understand why any business would double book appointments. Why was I not informed of this when I was contacted to confirm my appointment a day before? Total waste of my time and I will find another optometrist office that values their patients time. It would also be nice if they inform you of their new location when confirming your appointment.

Mi
Review №26

I have been going to Apex eye care for 5 years. They have great customer service. I feel Dr. McClay explains everything he is doing and answers all my questions. He is very thorough. Selecting glasses is always fun with a wide variety to choose from. I would recommend Apex Eyecare for your eye needs.

Su
Review №27

The location is easy to find, and environment very up to-date. Customer service is a plus for Me and the staff is very Friendly. I will definitely be coming back.

Ja
Review №28

The doctor and front desk desk staff are great. Very professional. My family and I have been coming to this eye care center for nine years for our annual exam, and I’ve never experienced what I experienced recently. I am very disappointed that I was NOT made aware in advance of an out of pocket expense for my husband and I to have a retina test that we have had for free for 8 years. In talking with the site manager Shana, she was very rude in telling me that it is their “standard of care”. I understand that, but I should have been given the option to accept that care or not!!! I have called four times since speaking to Shana, as I have requested to speak to either the Regional or District manager about my concerns. It’s been almost three weeks now with no return phone call. My experience with the Manager, Shana, and the fact that in almost three weeks no return call regarding my concern - 1Star!!!

Sh
Review №29

Their equipment is up to date. Ive never seen equipment like the ones that they have, which allowed for more accuracy. The doctor immediately did a contact lense fitting. However he did not inform me that there is an additional fee for the contact lense fitting. If I wouldve known that, then I wouldve declined and requested just an exam for glasses. The entire staff were pleasant and friendly.

Do
Review №30

Dr. Jean Martin is a wonderful eye doctor. Enjoyed my visit with her. She was tentative and answered all of my questions.

Ma
Review №31

They did very well and took nice and were very careful with everything. It was nice customer service.

Ka
Review №32

Always an awesome experience! Dr. McClay is very thorough in his exams and I feel confident that I am getting the care I need. The staff is also very nice and helpful.

Bl
Review №33

The staff was very friendly and helpful. I have been a patient for many years.I am very satisfied with their service.

Al
Review №34

Very Friendly and professional also not a long wait time . They were very Covid safe! They were very informative on the equipment they were using to make you feel comfortable. Advised of the promotions they had and what my insurance offered to save money.Thank you Apex Eyecare!

Al
Review №35

Everyone I dealt with here was extremely friendly and helpful!

Ge
Review №36

Great service! Dr. McClay is always pleasant.

Ga
Review №37

They have a very friendly and pleasant staff. I really like my eye glasses.

Ca
Review №38

Its a comfortable and professional environment. They are really informative and patient. Im glad I chose them for my eye care needs.

An
Review №39

Fast and friendly Service will be recommending and coming back!!!!

Hu
Review №40

Dr. McClay has taken care of my and my familys eye needs for years. Highly recommend!

Lo
Review №41

The staff has worked diligently to identify an issues with my fathers eye exam not being recognized by the DMV in order to obtain a renewal on his license. Trying to get the doctor to stop long enough to correct his name on the paperwork and resubmit it has been high unsuccessful.

Wi
Review №42

Excellent service experienced always from this eye care facility! My wife and I receive great eye exams and eyeglasses services from this eye care company!

Go
Review №43

I love coming here! The staff is always friendly and Dr.Mcclay always remembers things about me whether it be school or family. They’re always positive and the environment is always so positive. I would most definitely recommend.

Le
Review №44

Both my wife and I were seen by Dr. McClay and his staff. Everyone was very nice. The eye exams were fast and easy. My wife got bifocal contacts too. She did not have any problems putting or removing them. The contacts are working just fine and she’s very happy now. And I am happy too.

Ma
Review №45

I have been seeing Dr. McClay for many years, He takes time to discuss results. The staff are friendly.

Te
Review №46

First of all...Im retired military and this is my first visit to the eye doctor since 2018. I found Apex Eyecare via Google search and reading the reviews. Well my appointment was yesterday and it went better than I thought and the pervious reviews give them NO justice. Dr. McClay/staff were all very friendly and professional. Was in and out in approx. 1 hour. Thank you very much!

da
Review №47

I love apex eye care! Been going for years. The staff is so friendly I would definitely recommend this practice to anyone looking for eye care!

Ni
Review №48

I’ve been coming to Dr. McClay for 20 years now. Great place

Ma
Review №49

Services was excellent, everyone is friendly and helpful

Mz
Review №50

My first time visiting Apex eye care... the service was swift and the staff is very friendly. I’ve finally found a eye doctor since moving to Columbia, SC

Ca
Review №51

Dr.McClay is so Awesome!!! He’s patient and always going the extra mile to make sure you’ve received the best possible treatment there is !!! He’s the best

Ry
Review №52

Very thorough and friendly. Answered all my questions and cracked a few jokes. At least laughed at my bad ones lol.

Je
Review №53

Great customer service. Very helpful.

Ch
Review №54

Very professional eye doctor with years of experience in ocular care!!

Be
Review №55

All of the staff are very professional and friendly. They answered all of my questions. Highly recommend.

wi
Review №56

They take very good care of you.

Ko
Review №57

My first time at Apex! Exceptional service and friendly staff!!

Pe
Review №58

My appointment at Apex Eyecare was timely. Knowledgeable, and sufficient. I left satisfied with exactly what I wanted. The Doctor and staff treated me with respect and dignity. I highly recommend them.

Tu
Review №59

I arrived at 1:50 for a 2:00pm appointment and did not leave until 3:50pm. Entirely too much time waiting.

Co
Review №60

Literally the worst front desk service ever. They have rescheduled my appointment TWICE due to “scheduling conflicts”

Ma
Review №61

Courteous and polite staff! The office is very efficient and Dr. Clay is very thorough!

El
Review №62

I highly recommend Apex Eyecare in Columbia SC. Prompt, professional care!

Ka
Review №63

I have been a client of Dr. McClain for many years. His practice and employees are very friendly and professional. I trust him completely with my eye care.

Ma
Review №64

Staff was great. THE Doctor was RUDE AND DIFFICULT TO COMMUNICATE WITH after prescription came back to strong in glasses and contact. We go into an argument about his bad attitude towards me expressing difficulty seeing in his prescription. One prescription contact was to strong he changed but when glasses came back refused to change. Said I would never see clearly. I went to another doctor and prescriptions were to strong, the new doctor gave me a new prescription and I see perfectly.

Sa
Review №65

Awesome.....Thank you!

Co
Review №66

I’ve been going to Apex Eyecare for about 4 years or so now. Always receive great care and customer service. I highly recommend!

yv
Review №67

Great service and I love my new glasses! Thank you Apex eye care!

Ka
Review №68

Awesome care! Thanks! 👍

Br
Review №69

I have been going to Dr. McClay for thirty years and highly recommend him.

Sh
Review №70

Great friendly staff , awesome doctor, reasonably priced nice selection for frames and or contacts!!!!!

Ja
Review №71

Excellent care and service by very competent staff !

BO
Review №72

APEX Eyecare really makes you feel welcomed and Dr. McClay is warm and friendly and cares about his patients.

ta
Review №73

The ladies at the front desk were very friendly and polite. The young lady who took pictures of my eyes and gave me a couple of test was also friendly and nice. When I met Dr. McClay he also was nice and helpful to my individual situation. Overall really wonderful experience. I would recommend this place to anyone.

Br
Review №74

Dr. McClay’s office is very professional. Also, they make sure you get seen in a timely manner. I also appreciate the lady who helped me with my glasses, I can’t remember her name but she was very helpful and made me feel comfortable with asking her for her opinions. She also offered me a special package for my lenses to help me at night so I really appreciate that as well. She was the highlight of my visit. Thank you all

ke
Review №75

Excellent customer service staff was very nice and friendly 👍

Da
Review №76

Ive come here for the past couple of years and have had a great experience every time. Takes about 30 minutes to go through my exam and get my contacts ordered. The staff are polite and professional. Dr. McClay is great, hes easy to talk to and cares about his patients.

Wo
Review №77

My wife and I went late in the afternoon and they were still upbeat and worked quickly. One of the best optometrist visits I ever had!

Na
Review №78

My visit was great as always. I thought I had annual appointment but turned out I didnt. I told the reception clerk (sorry I dont remember your name) about my issue I was having with my glasses. The clerk pulled my information and seen my glasses was still under warranty. She put a replacement order in and show me the itemized receipt if I didnt have the warranty. Saved me over $200 I told the clerk thanks and she gave me a pleasant experience.

Ja
Review №79

Great service onall of my visit.

Ni
Review №80

Great place for exams & glasses.

Sh
Review №81

Great visit and the staff was nice and courteous

Cr
Review №82

**warning- graphic picture. Horrible experience. I was charged for services I was not told about before they were done. If its not covered by insurance, you need to let a patient know beforehand. I was not told I was going to be dilated. The doctor put whitening drops in my eyes without telling me first or asking if it was okay. Luckily I had my sunglasses and was able to drive back to work. But because I was dilated, it made work very difficult the rest of the day. And the doctor barely looked in my eyes after putting the drops in.Then, the doctor put my contacts in for me. He didnt ask. Didnt give me the opportunity to put them in myself. My first thought was why is he putting his fingers in my eyes? Then I worried about whether or not his hands were sanitary. I brushed it off because hes a doctor. Surely he washed his hands. But I should have listened to my instincts. He wasnt wearing gloves, and I didnt see him wash his hands. Two days later my eyes felt a bit off. The day after that, I developed an eye infection.I saw a regular doctor because it was the weekend, who gave me antibiotic drops. My eyes got worse. Swelling to the point I could barely open them. And then a bubble formed on my eyeball. Like a blister. So I went to a different optometrist. He did a very thorough exam, and saw signs of both bacterial and viral infections. I had to be prescribed a whole different eye drop. One that was antibiotic and steroid for the swelling.My eyes are finally starting to make improvements. But I want to point out I have been wearing contacts for 21 years. I never touch my contacts without thoroughly scrubbing my hands first. I do tend to wear them more days than I should, but I absolutely do clean them nightly. I have never had an eye infection before this. I am OCD about the care of my contacts. And this is why. I am beyond angry. This is days of pain and misery. Unexpected costs of the exam on top of added costs of two doctor visits and two medications. The staff is great. The doctor was horrible. 0 out of 5 stars. Will never go back.

Ad
Review №83

I have been coming here for about 5 years. They are very friendly and no long wait.

Sa
Review №84

Ive been going here for years since i was as a kid and everyone is always great. They treat you wonderfully here and they make your experience a breeze.

Th
Review №85

Amazing service

Ad
Review №86

I’ve always had a great experience with the doctor and staff here. Excellent quality and a great selection of eyewear.

Ke
Review №87

Great experienced staff

Ci
Review №88

Expert care from Dr. McClay and great service from his office staff!!

Ta
Review №89

Love Dr. Michael. He is very knowledgeable, he explains well and he has a nice personality. The office staff could improve by being more organized.

Ch
Review №90

I really am impressed with the customer service that I was given by Mrs. Patsy Adams. She was able to answer all questions that I had and also was very knowledgeable about the eyes and also eye glasses I will definitely recommend to friends and family to visit and a special request for Mrs. Adams!!!!! Excellent

Sa
Review №91

I really did had awesome service

Gw
Review №92

Great service and good customer service

Re
Review №93

In the past they were great. Im not sure what has happened but the service is horrible. My prescription was incorrect 4/21 and I was charged incorrectly. Ill be looking for a new office for my future visits. Im still waiting on my correct glasses to come in!

am
Review №94

Amazing customer service! When I found out they no longer accepted my insurance at my appointment, they still saw me and treated me at no charge!

TO
Review №95

Ive been going to Apex eye Care for about 4 years now, place is always clean and inviting , this time I did something that I always want to do but never did order me a pair of sunglasses, cant wait for them to come in 😁

Ky
Review №96

I hate going to the eye doctor and usually end up having a 2-3 star experience. While still not an activity I would actively seek, Im glad to have found Apex Eyecare. The prices were reasonable and the service was excellent. Key for me was that the doctor didnt rush me and made me feel very comfortable with the process which helped us dial in on finding the best lense prescription possible. Highly recommended. You might google up on whether the glare coating is worth getting.

Te
Review №97

I have been seeing Dr. McClay for years. I started there because I worked next door. My office moved, but I cant imagine going to another eye doctor. I love the staff at Apex

F.
Review №98

The staff is very friendly and professional. I am a 10 year customer of Dr McClay. The staff always keep me up with the latest fashion. Mrs Linda always works here magic with me. Exceptional staff!

Ga
Review №99

Worst eye vision clinic ever ever.Due to my safety glass missing, I need to a replacement asap. I was told it takes 2-3 weeks to receive the glasses. After 2 weeks, I made a call and then they said it takes 2-4 weeks. For safety issue, I call them every 3days to check out the status and drove their store every weekend.This week will be the fouth week and I did not get yet. They said their lab is mounting on the frame and take 3-5 days to arrive here by USP ground.Do they care about their patient? I do not think so. Whatever I asked them to expedite the process, their answer is nagative. This is very very very frustrate place ever I meet.I will also report my experience hopefully to other places but please avoid this place.

Li
Review №100

Worst optometrist and eye vision clinic ever ever. Think Twice before you go there. They show absolutely no care for their patients and all they want is to finish the exam quickly and send you to their glass department so they can make more money. After the nurse did all the routine, my eye exam with the optometrist only lasted 5 min including pupil dilation and my prescription was ready. I have had eye exam before never one was like this and I even doubt if this is legit...Even worse, I had a black eye due to basketball playing when I visited but NO ONE ever ever asked what happened to my eye - THEY HAVE been examining my eyes all time and no one including the optometrist ever asked. I had my dentist the same day and the first thing my dentist asked was my eye and I had my ENT appt the second day and the first thing she asked was also my eye because they show they care.Apex, of course I never brought up I need any attention to my black eye, but as a health provider and vision center show some care! It is hard to believe you truly care your patient in this way...I will also report my experience hopefully to other places but please avoid this place.

Information
16 Photos
100 Comments
4.5 Rating
  • Address:7499 Parklane Rd, Columbia, SC 29223, United States
  • Site:https://www.apexeyedoc.com/
  • Phone:+1 803-741-7177
Categories
  • Eye care center
  • Optician
  • Optometrist
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–1:30pm
  • Thursday:Closed
  • Friday:8am–5pm
  • Saturday:8am–6pm
  • Sunday:9am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Planning
  • Appointments recommended:Yes
Similar organizations