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Heartland Dermatology
12327 Stratford Dr, Clive, IA 50325, United States
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Sa
Review №1

Quick and speedy appointment, also allowed me to explain my situation and what my issues were without interference. Took care of a problem I’ve dealt with for almost a year. Super grateful

Ka
Review №2

They are amazing. They took the time to understand what was going on with my son and get him a course of treatment that worked!!!!Thank you so much

Bi
Review №3

Dr. Hulu was extremely through in her examination and excellent in her explanation as she proceeded.

Ch
Review №4

My experiences have always been excellent. Dr. Hulur has been most helpful with my skin condition. She is an exceptional listener. Her diagnoses, and treatment has always been the correct ones. I am very pleased.

Ni
Review №5

Seth Robb always does an excellent job listening and problem solving how to help fix whats going. Thank you!!

Sa
Review №6

I was seen very soon after I arrived. The nurse and the clinician were efficient and warm.

An
Review №7

Was a great experience all around. Only thing was I waited 15 minutes past my appointment time to get called back. Nurses were friendly and courteous, doctor was extremely friendly. Appreciate the willingness to see me for my concern and take a biopsy.

Ve
Review №8

Very little wait time .very professional staff explained everything they were about to perform would recommend

Da
Review №9

Really like the provider I saw spent time with me to answer questions and found appropriate med for me

Ki
Review №10

Maria was prompt and helped me with new diagnosis! very pleased

Bo
Review №11

Dermatology PC is where I went last time and they did nothing compared to Forefront dermatology!! I didn’t even see the dr until he poked his head in the door and said just freeze them. And they didn’t even get it all. Your office is so much more professional and personal with me. I felt like you really cared.The dr recommended a yearly check of my skin and I will do that. I very much appreciated the way I was treated!!Thank you all so much!!

Na
Review №12

Rachel is wonderful!!! Always very warm and easy to talk to:).

Pa
Review №13

Nice people. Friendly greetings and smiles through masks. Very professional and courteous.

An
Review №14

So impressed by staff, nurses and Dr Hulur. Dr is going above and beyond to help me with my unusual condition. The others have just ran me through like a number. Very thankful for all these wonderful people!!

Ke
Review №15

Seth was great! Always so personable and thorough in explaining my skin condition. I would highly recommend him. Thank you.

Be
Review №16

I was impressed by the time the doctor and her assistant took to make sure I understood the treatment and instructions! Very polite and seemed interested in my treatment!

Ca
Review №17

Always professional and easy to talk to. The staff is super friendly 🙂

De
Review №18

Very thorough and professional staff! The new doctor Imge was informative, offered excellent suggestions and was professional! This was my first visit and I was impressed by the service from front line staff to nurse to doctor! Thanks! Craig C.

Sa
Review №19

You have a wonderful group of people taking care of us! Thank You!

La
Review №20

We loved the service, front desk was excellent and I was very pleased at the speed the office got us in and out

Sa
Review №21

Dr Robb is always fantastic and will actually listen to my concerns and give me multiple options and he lets me decide what I want to do. The staff is always sweet. I love Hartland dermatology!

Ke
Review №22

The doctor was very helpful and made me feel important. She made me feel like my situation was changeable and manageable. Thank You So Much!

Tr
Review №23

Dr. Hulur has been amazing to work with. I needed a spot excised as it came back melanoma in situ. She made me feel comfortable going into and during the excision. Since then she has taken the time to answer all my questions and share her knowledge. She is thorough in her skin exams and encouraging about prevention. Dr. Hulur is proactive and has introduced me to some vitamins, sunscreen and mole mapping in hopes to stay on top of and prevent any further skin cancer. Being in her care has made me feel less anxious because I believe I am in the hands of one of the best doctors. She has gone above and beyond in caring for me which has exceeded my expectations. I am forever grateful for her!

pa
Review №24

I thought my Dr was thorough, personable and informative. When I had a couple concerns of a couple pre- cancer spots on my face that I thought still needed attention after my appointment I was gotten back in within a couple days and was treated. I asked if there would be an adjustment on my second trip, my Doc took my sheet to billing right after our the visit. Much appreciated!!!!!!!

Pa
Review №25

Exactly as described.

Be
Review №26

Everyone was very professional and fun at the same time! The spot was removed before I even knew he was working on it!

Wi
Review №27

Very courteous staff, they were eager to explain the procedure and offered helpful hints to follow post the procedure.

Al
Review №28

Seth is Amazing and does a great job. He is welcoming, fun and makes the procedures painless. He is an asset to your team. Thanks Alison Hauser

Mi
Review №29

Very informative and attentive to my needs

Wi
Review №30

The doctor and staff were very professional. They answered all of my questions.

Ju
Review №31

I really liked Marie. She actually looked at my problem areas and didnt just rely on my description of what was going on, unlike other dermatologists Ive seen in the past. She was very kind, and I would recommend her to anyone needing a consultation.

De
Review №32

Great job in keeping patients safe. I like that we wait in the car, call to check in, take temps, etc. I actually got into my appointment a little early...Marie does an excellent job;so personable, and caring. I never feel rushed. Thank you, Debbie S

Su
Review №33

I thought the exam was thorough and professional.

Pa
Review №34

Fast and efficient each time I’ve visited and excellent at addressing my needs. Best place in the state.

Ca
Review №35

Waiting time was very short. All staff was very kind and responsive. Had to wait a bit at the checkout and staff person was a bit irritable but was very busy.

Ca
Review №36

Very courteous

da
Review №37

Check in process was very convenient. The check up itself was quick and efficient. competent and friendly staff.

Ch
Review №38

Office staff nurses and doctors are great

Vi
Review №39

I appreciate how thorough Dr. Kresse explained the new medication I am taking. I look forward to seeing changes in my health. Thank you.

M.
Review №40

The staff was cold. You would think that if my husband mentions that he has NEVER been to a dermatologist before they might take a couple of minutes to check over some of the other freckles, spots, etc that he may have on his upper body, and not just glance at the small spot on his chest and act like its no big deal. You may deal with little spots all day, but he doesnt and this was a very stressful, big deal to him. A little compassion and a couple of minutes of actual attention (patient CARE) wouldve gone a long way. We will not be back.

Li
Review №41

I had a terrible experience. The front desk lady was very rude and THE doctor did not acknowledged my concerns, he right away assumed and prescribed items without asking me any details or what was really going on..

Ja
Review №42

Thank you Seth and staff you are awesome I had no discomfort whatsoever 👍

Ca
Review №43

Everyone was so nice and had a great attitude.

As
Review №44

Took my boyfriend there today, he was only in there for maybe ten minutes. While inside he was being seen for eczema, the nurse and doctor both ignored what he said. He asked them about his scalp and different medications that our family doctor said the dermatologist had better knowledge of. The staff completely ignored him and wrote him a prescription for a medicine he had been using for years that no longer works (they ignored him when he told them about this), they also prescribed him with another medication. Then while checking him out the doctor and nurse went behind the desk and started talking about how they didnt think he could afford the medication(we can) so thats why they prescribed it to him. Do not go here they do not care about the patients.

jo
Review №45

Dr. Robb was very professional and pleasant. He checked my neck area, arms, and back, in addition to my scalp. The scalp was my main reason for coming in. Happy with his diagnosis.

Ka
Review №46

My appointment ended up being about a half hour late and I felt very rushed while I was in there. She was very down to business, which isn’t all bad. Definitely felt like a number, not a patient. On the plus side, I asked about cool sculpting while I was there and they were able to work me in with their consultant right on the spot. Much appreciated and saved me a trip back.

Kr
Review №47

Marie Kresse and staff are excellent providers! She really cares about her patients. She takes the time to listen to you and makes your feel like you’re a priority.

Te
Review №48

Great customer service with all staff

Mi
Review №49

Always timely and professional. Dealt with seeing pts during this pandemic in a very practical, yet convenient manner! Thank you

Ti
Review №50

Horrible!Waiting 1 hour past my appointment time.Doctor could have carried less.Never apologized.Very rude

Gr
Review №51

Always treated as a customer providing good service and explanation of their findings and treatment plan.

An
Review №52

Excellent. Never in a hurry took the necessary time to evaluate why my face was very broke out. I am now enjoying my relief today as a result of my appointment! Your experience was most beneficial in my diagnosis! Thank You! Gloria Thielking , PA Bill Polich

Je
Review №53

The wait time was little to none, despite the coronavirus changing the way things are done Everyone was very professional, and I am glad I was seen in this office and treated with a good bedside manner.

da
Review №54

I have always received excellent care and attention at this office. Would highly recommend this office to anyone.

Sh
Review №55

I come to Forefront Dermatology often for skin checks and it makes no difference who I see one of the Drs. or the PAS, they are usually on time the girls at the front desk are courteous, knowledgeable, and considerate. The Nurses who take you to the exam room are very knowledgeable about all questions concerning your skin and very professional. I have been coming to this office for 30 years and have never left upset or concerned that I was not treated correctly and professionally. I thank all employees!!!!S

An
Review №56

Gloria is amazing! I was able to get in to see her within a week of scheduling the appointment. She listens, shes not in a hurry to get out of the exam room and she explains everything shes doing. Very friendly and personable. Im glad a friend recommended her and Heartland Dermatology to me.

Ka
Review №57

I highly recommend Gloria Thielking PA-C at Forefront Dermatology. My daughter goes their for acne issues. She is super knowledgeable and such a nice person!

Ch
Review №58

They billed my insurance company $3031.50 to remove this. I received a quote of $400 prior to removal.

Al
Review №59

Seth always takes time & truly cares. The entire staff is kind, clean and professional.

Je
Review №60

I had a good experience when I went for my annual skin check. I got in quickly and the doctor arrived in just a few minutes and gave me a thorough check. Staff was pleasant.

Je
Review №61

I had to get a small cyst removed and I was nervous; however, I had a great experience. Dr. Feldman and Merrile were awesome. They explained everything step by step and put my mind at ease. What I thought was going to be a painful experience was not.

Ph
Review №62

The whole experience at Heartland during this pandemic was well organized, efficient and pleasant. Every precaution was observed. I highly recommend Dr. Seth Robb, a most engaging young doctor, as well as his wonderful nurse. Many thanks. Merci mille fois. Obrigado. Gracias. Gura mile maith agat.

Kr
Review №63

Was impressed with the process. Quick and easy and felt safe

Al
Review №64

I hardly leave reviews on internet but what I experienced today is devastating, as a new patient I called Forefront Dermatology to setup an appointment and the front desk lady, told me that theres no opening until January of 2020, for Medicare holders. which is 6+ months away,however few hours later I called again just to see if the lady was honest with me and I was shocked, when she said theres available appointments in less than two weeks for any patients including medicare holders.

Te
Review №65

Marie was very thorough in explaining my treatment options and answering all my questions. Helpful folks at the front desk also

ru
Review №66

WHEN i ARRIVED (30 MINUTES EARLY) I WAS TOLD THAT I DID HOT HAVE AN APPOINTMENT. i CHECKED MY CALENDAR AND DISCUSSED THE DETAILS SURROUNDING MY APPOINTMENT. AFTER A FEW MINUTES, i WAS WORKED IN. I WAS TOLD MY APPOINTMENT WAS APRIL 2ND!! IF I HAD AN APPOINTMENT APRIL 2ND, I WOULD HAVE NEEDED TO CANCEL IT AS I WAS NOT AVAILABLE THEN.i WAS TAKEN BACK A FEW MINUTES EARLY, AND ALTHO I RECEIVED EXCELLENT CARE AND ATTENTION, IT WAS OBVIOUS THE PA WAS WORKING SO AS NOT TO KEEP HER 1 PM PATIENT WAITING. SHE WAS THOROUGH, BUT I WOULD HAVE APPRECIATED IT VERY MUCH IF SHE HAD WRITTEN THE INSTRUCTION DOWN FOR ME.i GUESS I SHOULD HAVE CALLED SINCE I DID NOT RECEIVE A REMINDER CALL. i SINCERELY APPRECIATE BEING SEEN, AND FEEL I WAS GIVE EXCELLENT CARE AND ATTENTION.

Er
Review №67

DO NOT GO HERE!! This was the worst experience I’ve ever had with a dermatologist or any medical practitioner for that matter. The nurse who talked with me at the beginning of my appointment made me feel really uncomfortable. She began by telling me that any prior dermatologist I’ve seen “isn’t a real dermatologist.” I told her I adored my prior dermatologist and only switched due to insurance. She proceeded to belittle my prior experiences which I have never had any issues with. I asked her if she was what she considered a “real dermatologist” and she said she was “a nurse but if she would have went to school for longer, she would be.” But, not to worry... “she’s worked there for 12 years and the woman conducting my appointment wasn’t a dermatologist either but it’s ok because they have a dermatologist who oversees them.” This was a very awkward way to start my appointment. I was just there for a routine skin check but she and the other woman, I can’t remember her name but she was pregnant, both had to be in the room for my appointment. It was a very uncomfortable situation considered I had to be nude? Why are there extra people in my room talking back and forth instead of focusing on me, the patient? The woman actually conducting the appointment proceedEd to tell me that she recommends I get a mole removed. I agreed in case it could have been harmful and I’ve dealt with that before as I had a melanoma removed a few years ago. She asked if i had any other concerns and I told her I was concerned about acne scars and textured skin on my face and was hoping she could prescribe something for me to help with that. She told me to “go next door” and see if they have anything. I’m assuming this means she’s not willing to prescribe me something and expects me to pay hundreds of dollars somewhere else? My old dermatologist was always more than willing to help me in any way she could with any of my concerns. I was already extremely unhappy with my experience here and this wasn’t even the end of it!!! I received the biopsy results from the mole that woman removed and it was perfectly normal but the scar she left on my side is HUGE! She took way too much tissue out and it was so painful healing because of how deep the wound was. It was such sloppy work and I am so unhappy with how it looks! THE BEST PART...? I received a $400 bill from their office!

Ja
Review №68

While trying to make an appointment, it took me 4 days. I left messages all 4 days and finally got a call back! The phone would ring and ring before I got an answering machine to leave a message. When a scheduler finally called me back, I asked if they were short-staffed and she said they were down 3 people answering the phones!!When I arrived for my appointment, I gave the receptionist my new insurance cards as I had recently gone on Medicare. She told me to have a seat and she would get the insurances entered!Marie, PA-C roomed me herself and did my exam. No issues with her at all! I waited at least 5 minutes to check out as there were 2 other patients ahead of me! When it was my turn I told the check out gal I just recently got on Medicare so I wasn’t sure if I had any amount due! She was surprised that I was on Medicare because it wasn’t listed in the computer! I told her another receptionist still had my insurance cards, so she got them from her! I have no idea why that gal hadn’t entered them correctly into the computer! The checkout gal did it instead!I feel ever since this office switched to a Forefront company, things have gone downhill. I am considering switching offices at this point because of the changes as described above. Seems Forefront is more interested in money than a quality run office!

Ro
Review №69

I went today with a concern about my skin after I had lost 45 lbs. After I got into the appointment, the PA told me that neither she nor anyone there knew anything about the subject. Why had I been signed up to this appointment if that is not what they do? Further, the PA had this manner that she was not interested and didnt care - she had a very unwelcoming manner with her new and former patient.

Br
Review №70

Marie is thoughtful and caring and provides excellent care. The front office staff at Forefront Dermatology are always courteous and helpful and we highly recommend this office.

Fr
Review №71

I am always treated very professionally and with great care. Wonderful doctor, nurses and staff. Thank you.

Am
Review №72

We saw Seth Robb PA, he was knowledgeable & has a great personality to work with people!

Th
Review №73

First visit went very well. Was quick and easy. Thanks

Ja
Review №74

Thanks for the exceptional care which you provide. My entire experience was top notch!

Ga
Review №75

Its always a great experience!!

Na
Review №76

Thank you Rachel for taking time to answer all my questions, which was very helpful & showing concern for my understanding, in a kind & professional manner. I appreciate you being there for me.

El
Review №77

I met with Jenny Myers and she was super helpful and nice! She took a look at my skin and came up with a plan to best help my skin. I would definitely recommend going to Heartland Dermatology!

Mi
Review №78

Seth was very personable, knowledgeable and made the visit easy!

Ch
Review №79

Everyone was very friendly and professional. The office and exam rooms seemed very sterile.

Me
Review №80

Pros: fantastic staff, on time appointments, kind and knowledgeIt would be 5 stars if it was easier to reach their scheduling desk

Qu
Review №81

Amazing care

Sh
Review №82

I appreciate the emphasis on safety.

Ri
Review №83

Dr. Angeloni did a fine job with my mothers leg where her primary care doctor had removed a cancerous growth, but there was some cancer remaining. Dr. Angeloni scrapped the area to remove the remaining cancer and did so while being careful that my mother was not in pain during the procedure. My mother is 96, so Dr. Angelonis carefulness was very much appreciated.

Bl
Review №84

Great office

AM
Review №85

Dr. Feldman and her nursing staff are very thorough and always quick to return calls or call with test results. I highly recommend this practice!

Ka
Review №86

My skin cancer all-over body check went well. Marie was professional and thorough.

Li
Review №87

Professional, knowledgable, caring, on-time appointments. Cant get better than that.

To
Review №88

Wonderful practice. Nice folks. Great doctor.

Th
Review №89

They are great kind and have helped me

Ma
Review №90

A perfect experience from beginning to end

St
Review №91

On time, which I love! Left your office with no unanswered questions!

Ma
Review №92

Very friendly staff and dr was friendly and honest

an
Review №93

Staff wasnt knowledgeable about my condition. Prescribed me a tetracycline after I had already mentioned that those didnt work for me. Took a picture of my scalp and sent me on my way. Not coming back ever or recommending this clinic to anyone else.

Ci
Review №94

Wait time was minimal. Fast prompt service. Friendly staff.

Ja
Review №95

Marie always gets me in right away, is pleasant and professional!

S
Review №96

This is more like a money making/ business place than really caring for peoples needs. I had my skin treatment done (electrocautery on face) and more than making sure to get rid of all the issues we discussed, they are concerned in wrapping up everything within 15 mins time frame charging at-least 300 bucks. Any patient would like the dermatologist to take some time to clear everything for the money we pay. Its like whatever they can do within that 15 mins, they would and keep the rest of the problematic area as is. We need to come back for another appointment paying an additional 300 for the rest of the face? This is RIDICULOUS. They wont even give us time to address any other issues we have. Always in a hurry to wrap things up and charge for the appointment we made. I wanted to get rid of many other things on my skin too but they never gave me a chance to talk about it.And added to that, some of the spots which have been treated are not good at all. Electrocautery is supposed to leave the treated area smooth but not with a BUMP. The bump indicates that this process has not been done thoroughly but superficially or name sake.I do not recommend this place to anyone unless you want to waste your money!

St
Review №97

The staff is always very friendly and professional. The care and practice is really great.

an
Review №98

Rachel is always awesome!

An
Review №99

Always very prompt with appointments and great staff

Pa
Review №100

I really like Dr. Feldman. I have had 1 melanoma removed 18 yrs ago, 2 pre-melanomas and one some other type of skin cancer. It is very, very difficult to get in to see Dr. Feldman. I have not been impressed with the nurse practitioners or physician assistants. It has also been disappointing over the years that their systems have upgraded and they do not have old records.

Information
3 Photos
100 Comments
4.6 Rating
  • Address:12327 Stratford Dr, Clive, IA 50325, United States
  • Site:http://www.heartlandderm.com/?utm_source=GMB&utm_medium=Yext
  • Phone:+1 515-224-7088
Categories
  • Dermatologist
Working hours
  • Monday:Closed
  • Tuesday:7am–5:30pm
  • Wednesday:7am–5:30pm
  • Thursday:7am–5:30pm
  • Friday:7am–5:30pm
  • Saturday:7am–5:30pm
  • Sunday:Closed
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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