From the time I received directions to the time of surgery I got nothing but attitude. The lady who called to set up surgery time acted like I was inconveniencing her by asking her about parking, she gave me directions to parking a very long way away , the surgery patient has a walker and out of breath. I was told by the schedule person to tell parking surgery was urgent and the would discount charge. The parking attendant said no the surgery center does it. Upon are arrival from the long painful walk I was surprised to find parking right in front of the building. I told the receptionist at the Cole surgery about the parking situation and then she was evasive so I just dropped . I went to sit down then she got very nasty and said just wait a minute I need you fill this out. I did and dropped it off and thought I might have deserved it a little since I was upset about the parking.. her attitude did not change she started to talk to a coworker who temporarily came out about me and did not know I heard her. I let it go not wanting to cause a scene, when the patient was taken in she said to to very dismissively you can just go upstairs and wait, I said ok can you stamp my parking here she said no we don’t do that I explained I was told that since it was an urgent surgery it would be validated or discounted or something I wasn’t sure , she said “ we don’t do that here you’ll have ask the doctor “. It took everything in me to keep calm . I like the doctor and I like the eye clinics before, but I will do everything in my power never to come to the Cole eye clinic again , I see why they only have two stars.

Dr. Jack Shao and his entire team at the Cleveland Clinic Cole Eye Institute are wonderful! This isn’t a 5 star team – it’s a 10 star team! I needed to have cataracts removed, and after extensive research, I kept finding recommendations for the same ophthalmologist: Dr. Jack Shao and his amazing team! Driving to Cleveland from Pennsylvania, I was apprehensive and not looking forward to the procedure, but both Dr. Shao and his team provided top-notch care and exceeded all my expectations. They did an unbelievable job on my eyes, so I highly recommend Dr. Shao and his team!

The only issue I have with this place is the wait time. Youll be sitting here for a hour and a half for a simple check up. It really is ridiculous.

Always a pleasure to see Dr. Kaiser and staff!

The Cleveland Clinics Cole Eye Institute is the No. 1 ophthalmology program in Ohio as ranked by U.S.News & World Report. This is a great option to visit for serious eye conditions. The Doctors & staff are top notch who are also very caring of each of their patients.

Difficult to find a place to sit that is 6 feet from other patients. Very frustrating! Have covid-19 measures gone out the door?

I tell my friends to come to the Cleveland Clinic Cole Eye Institute for all thier Eye care.Just recently one of my friends had cataract surgery, She was delighted with how much better she can see!When you make your appointment tell them Joe sent you...they will say Joe Who...thats me👍

If they say Dr. Doop run away. Run far away Staff has horrible bed side manner.ID TELL YOU TO BRING A BOOK BUT CHANCES ARE YOURE AS BLIND AS I AMThis Nurse got in my face after I complained about being made to wait for 4 hours past my appointment time so I left. I was going to get arrested

Dr.cee is a wonderful doctor! He help me when no one else would! What a mess my eyes were! Enough to scare someone! He knows what he is doing! He cares! Thank you for everything you have done for me! Thats why I gave a 5 !!!

Dr Boris komrovsky was extremely rude and unprofessional to my wife. He consisted himself as if he hated his job, hated dealing with people and was just a miserable person. Not good! And he did this on Veterans Day to a VETERAN! Horrible and shame on you, this Dr is a disgrace to this clinic.

I am having a hard time trusting Cole Eye for glasses or contacts. I know one patient doesnt seem to make a difference but I wont be back. I ordered one contact at $115. gave them a credit card to pay for it but they tried to put $300 on it. Isnt there something strange about that?

Have large floaters in right eye after cataract surgery and follow up YAG 5 years ago by another ophthalmologist in Toledo. Have gone to 3 other Ophthalmologists and gotten same diagnosis but Dr Sharma did thorough testing and offered a surgery to replace vitreous with saline. Still considering options. But he was thorough, patient...answering my many questions...and gave you the feeling he had your best interest at heart. It was a 2 hour visit from entering building on main campus to leaving. There is valet. EVERY One was professional and thorough...from Covid reception area thru optical assistant, resident Dr Zheng (?) and of course Dr Sharma. You knew you were getting top of the line care.

Great experience and the perfect prescription. Dr. Engel is the best!

My doctor was great, but the main campus Cole facility was abysmal. Absolutely DO NOT have your cataracts done there unless you 1)bring a blanket or winter coat for the practically subzero lobby (I understand keeping operating rooms cold to prevent bacteria growth, but the lobby where you and family wait before procedure is another thing) 2) be prepared to be there at least 4 - 5 hours for your 15 minute procedure. Yes, I got there exactly when they told me to yet I waited 3 hours (for the first eye) before they even took me back to prep me. For the second eye, I only waited about 2 hours in the lobby, but then waited another 2 hours in the prep area before they finally did my surgery. Each surgery itself only took 15 minutes. Other people in the lobby with me both times said they had exactly the same experience. If youre able to have your procedure at ANY OTHER facility, I strongly advise you to skip Cole main campus.

I had retina surgery 3years ago. Great results.

Chitluri was so rude at my appointment and wanted to charge me extra for not having my contact prescription. I wasn’t told I needed to bring it and her response was “that’s not my fault, I don’t control the office personnel”. I told her I knew my vision changed so I needed a new prescription for contact lenses, after barely performing what she called an exam she told me my vision didn’t change. I do have vision issues driving still. Had a premature baby since and also a toddler at home so by the time I was at a place to reschedule, I was 1 month outside of the window and they would charge me again. Will never go back there. I also witnessed Chitluri arguing/giving bad attitude to another doctor in front of me and the receptionist.

I was very disappointed in their lack of regard for the information I had given them.Be careful of anesthesiology:1. I informed them of my sensitivity to fentanyl, they used it and I quit breathing.2. They were informed of my tolerance for Lidocaine/novacaine, yet used it for my eye block before the surgery, and it didnt work.3. I woke up in the middle of the surgery with no thing for pain.4. After the surgery I was in horrendous pain because of the very high pressure in my eye.. They put a Tylenol #3 directly on the bedside table. They treated me as if I was a drug seeker.5. I returned to the clinic later on in the day because of the excruciating pain. Again, I was sent away with nothing for pain.I

Minus having to pay for parking downtown I really appreciate the Doctors & staff at the Cole Eye Institute. Waiting area is spacious w/complementary coffee & hot chocolate. Very well organized & friendly. Staff is specialized is rare diseases (a plus for me). Accommodating for same day appointments when needed. There is also a great place to get wonderful food just a 2 min walk thru the bridge way in the Crile bldg.

Have been waiting an hour and a half for a roughly 15 min check up. Proper punctuality is not something practiced here nor is it a priority. Beware. Staff is well manered and polite.

Great place. Fast check in with friendly staff. Free coffee and hot chocolate in waiting area. Always get called back promptly. Super nice staff and doctors.

When I lived in California two years ago I saw a doctor about a bump in my eye. I was told for two years, by 2 different doctors, that I had a pterygium in my eye. Both doctors suggested not to have surgery because it’ll grow right back. I finally couldn’t handle the feeling of a splinter in my eye so I scheduled a surgery to have it removed. After patiently waiting for my insurance to approve the surgery, I had it removed. The very next day 8-2-16 I was told it was cancer but not to worry....he got clear margins. He did suggest seeing a specialist as soon as possible. I told him I was moving in 2 weeks to Ohio and I’ll go to the Cleveland Clinic. Best move of my life!!! Turns out the doctor didn’t have clear margins because I still had cancer in my eye. It was a rare aggressive eye cancer called Conjunctival melanoma. Dr. Singh spotted the cancer in my eye right away and immediately scheduled for surgery. I’ve been cancer free for 1 1/2 years now and I’m very thankful for Cleveland Clinic. I highly recommend Cleveland Clinic!! They may have saved my life and my eye. Thank you from the bottom of my heart!!!

Recently I had cataract surgery on my left eye. To be honest I was a little anxioust about the procedure. Everything I have heard about it has been positive and that I shouldnt be worried. The nurse took me back and got me ready for my surgery. They made me comfortable and I spoke with the anesthesiologist. She made sure to answer any questions I may have had and when the doctor was almost ready she started the sedative. My concern was that I would see what was going on. Well that wasnt the case at all. They numb your eye so well and your other eye is covered. Tell you the truth it wasnt an issue during the surgery at all. The procedure took only a few minutes and before you know it your done and on your way to better eye sight! My doctor is great and I would recommend him but I have heard the other doctors are great also. I am lucky to be treated here at the Cole Eye Center. 6/29 update: had my other eye done and doing great. Am able to see much better when driving and colors are even more vibrant. Thanks Dr. Eisengart for the excellent surgery and also your medical teams care for me.

The valet staff is very ghetto.. especially the really obese lady she is loud and her conversations are derogatory..AND THEY ARE EXTREMELY SLOW.. I GOT HERE AT 1145145 STILL NOTHINGSURGERY IS AT 230..SMH..

Doctor Kampani was absolutely wonderful. As for the overall service given other than my exam itself, i am very disappointed. I was given contacts for my eyes that were not the correct lense due to the ones i needed not being in stock. I was told by both the doctor and the front desk that they would order my actual prescription contact lenses for me to trial the day of my exam. It has now been almost 3 weeks without having the correct lenses in my eyes. After two calls to find out an update on my lenses, one being two weeks after my exam and one just now being the third week, i have yet to receive my contact lenses. They did not offer to give me another trial pair (even after asking) and also informed me on the second call that they never ordered the contacts until the first time i had called (that being the end of the second week of wearing the same pair of trial lenses). They showed no concern with the health of my eyes wearing the same contacts for almost three weeks. The contacts wont come in for another four days supposedly and my eyes are irritated from wearing the current wrong trial for too long. They knew since the first appointment that due to how long it took to get an eye exam appointment that i did not have any more back up lenses and have not gotten updated glasses in four years due to my insurance only covering one or the other (contacts vs glasses) . Just very disappointed in them not owning up to their mistakes of not ordering my lenses when they should have and expecting me to risk my eye health because of it. I would have just ordered the contacts without actually having a trial with the actual pair if i knew it would take this long. I wouldve been better off.

Dr perry and his staff are great i ve had 2 light surgeries and he is very skillful dr and 1 of the best to do lid surgery he does what is best for the patient not what is best for him like some doctors and he also accepts Caresource like some doctors wont accepf because of the payment

The staff and the Surgeons are simply the best

The staff was great. Doctors extremely helpful. Discovered something that needed immediate attention.

I went here once, the guy who did my exam was great ! He even told me I was putting to too much strain on one eye because I was trying to ficus too much , but the doctor was HORRIBLE!!!! He was in and out the room in three minutes and told me I didnt need classes, after the guy who did my exam said I really needed them. Now I can not read without them AT ALL! I reported it to caresourse and about a year later recieved a letter stating that the doctor was leaving Cleveland Clinic. I would give the African American gentleman 6 starts☆☆☆☆☆☆

I have been going to Cole eye Center for a few years now and dr. Sharma has taken wonderful care of me highly recommend this facility for any eye issues from minor to Major. If you need a specialist I cannot recommend dr. Sharma enough he is definitely the one to see. When all other facilities gave up he would not until he found out what was wrong and he has worked diligently on trying to fix my eye problem

One cataract and 3 retina surgeries. 1st class! No better place.

If you want ignorantly organized staff and have a day to waste away this is the doctor for you . I wouldnt recommend this practice to my enemy. Defiantly just a practice that wants to make money not truly care for its patient.

I have my vision because of this wonderful eye institute! Thank you for my site ♡♡♡

I was just in today to see Dr. Dupps. He came recommended by Dr. Rocha out of Storm Eye institute in Charleston, SC. I’ve had a few surgeries on my left eye to correct vision issues from a trauma I suffered. Dr. Dupps is a super nice guy who went out of his way to help me today and helped correct some issues I was having with my new lens that was implanted. He diagnosed what I was experiencing and provided a simple solution without the need for more surgery/lasik. Dr. Dupps you are the man thank you! The rest of the staff was extremely pleasant and friendly. I would recommend Dr. Dupps to friends and family for sure!

I had Lasik done at the Cole Eye Institute 7 years ago, and after only 2 years my vision started declining. When I called to ask about a touch-up procedure, I learned that theres no lifetime guarantee, and that while theres a discount up to 5 years after a procedure, you still have to pay thousands of dollars to have corrective Lasik done. Ridiculous. Other Lasik centers offer a lifetime guarantee if you meet certain conditions, why not Cole Eye Institute? Fast forward several years, and I just had a consultation with a different Lasik doctor and learned that Im not a good candidate for additional Lasik or PRK procedures. Since my prescription was so strong to begin with, they had to remove a thicker layer of my lens, which means my cornea is now too thin for Lasik. I have no memory of anyone at Cole Eye Institute telling me that this was a possibility: that I wouldnt be able to have additional corrective Lasik done due to overly thin corneas post-op. If I had known, I probably would have waited a few years to have the original Lasik done to give myself the best chance that it would stick. As it is now, I wasted roughly 5 grand to have 2 years of good vision that quickly went south and Im likely doomed to wear contacts or glasses the rest of my life. I strongly recommend against going to Cole Eye Institute for Lasik surgery---no guarantee of results and what I consider poor communication.

Had two surgerys their by dr Eli traboulsi worst Doctor ever he said he could only do one eye at a time and he promised all these wonderful things for me and my mom and never did them never even said once to me or my mom you also have nystagmus with strabiusm I went all my life not being able to see very well or walk down steps normal or being afraid I would fall I was never good at sports couldnt catch ball nothing I had no depth perception I did everything eye patching like I said two surgerys nothing he ever did helped me all he wanted was more money just give me ur money but me and my mom thought we were going to the best doctors in Ohio until in 2013 I met an amazing doctor by the name of Doctor Richard hertle at Akron childrens hospital he did my fourth surgery and was the one that actually said I had infintile nystagmus and he fixed my strabiusm and when he was doing my right eye he came out and said that eye was never worked on so it makes me wounder what did dr Eli traboulsi did when he did my surgerys play on his phone dr Richard fixed my eyes so they are stright then he slowed down my nystagmus giving me 70 to 75 depth perception I can now walk down steps normal and now will be able to drive and guess what they made me do vision thepery after to strengthen my eyes muscles too and after my 4th surgery I was in a dark room with a cold wash cloth on my eyes and the last time I had surgery with dr Eli traboulsi he came in turned on the brightes light and said u need to open ur eyes look I was a young kid and my eyes were sensitive to the light and u want me to open my eyes after u worked on them hell no he has no care for his patients he only wants money so DO NOT GO To DR ELI TRABOULSI I WARNED YOU

Best eye doctors in the US .

Arrived for my appointment only to be told my doctor is not in office and out on vacation. No prior notice about rescheduling . Seems very disorganized for the system to allow scheduling for a doctor that wont even be there.

The building and the people are great parking is a nightmare, cant find a spot thats remotely close to the building and not vallet only.

Horrible parking, always packed, use patients as guinea pigs..if youre not approved by medicare for treatment, youre screwed..gotta love paying for thier vacation trips,condos, yachts, etc.

Waited over an hour to be seen by the physician to just have my eyes checked for a routine eye exam.

Good

Love this office!

Most excellent