I took my daughter here to get our eyes checked. I had to sign so much unnecessary paperwork and waited a very long time to be seen. There was an employee up front coughing so loud and had his mask on his chin while he was spiting everywhere. He was also yawning on the phone. After almost an hour we were seen by the doctor. Overall this place seemed extremely unprofessional. We will not be returning.

I had a great experience all around at the Chandler Vision Center—Gilbert and Ocotillo location. Natalie, Avery and Furi all provided great customer service. My appointment with Dr. Drew was on time and he answered all my questions and explained things in detail. Furi, was extremely patient with me and listened to my needs. I was expecting a less experience with some of the former reviews, but I was extremely satisfied.

If I could give this Nationwide Vision branch zero stars, that would be more accurate. I had a vision appointment this past week and when I arrived, there was a note on the door that said they were closed. The reason for their being closed was not listed. I wasted my time and a trip going there. I never received a phone call to cancel the appointment, and I have since not received a phone call with an explanation and apology. I will never use Nationwide Vision for my eye care again!

These guys have been very helpful. I picked a frame that ended up not working with my lens thickness once I received them. They let me pick another frame at any price then expedited the new lenses. The issues were with the frame manufacturer O’Neill not Nationwide ,yet they took care of it promptly. Thank you guys for staying on top of it for me.

After a horrible experience at the Alma School store, I gave Nationwide a chance to do the right thing and fix their big mistake. You can read my review of that store for more details.This site is very service-oriented and professional. Jeff specifically is excellent going the extra mile to make sure youre vision challenges are resolved. Id recommend going here over other Nationwide Vision sites.

We had a great experience at this location. We were able to make a timely appointment, the staff was all very nice and helpful. Dr Lambson was wonderful! He answered all of our questions and addressed particular concerns with my daughters unique vision problems. Would definitely recommend this location and will be going back.

Every single time I have to come here, I end up waiting over an hour to be seen! This is absolutely ridiculous and I would NOT recommend this place to anyone! Find somewhere else!!!!

I see the doctor for allergy medicine. How ever he performed unnecessary tests crossing me grate pain. Finally I have to stop him from more tests. On the end the visit was $240.00

They told me my sons insurance would not pay for his vision services. I called the insurance company and confirmed that they were wrong. I asked them to get in touch with the insurance, and get their facts straight. They did, but they never called me back. When I called them back, they said they were trying to fix their system, with my insurance, and talk of fax machines, and a lot of other excuse making, none of it amounting to an apology for getting things wrong, and overcharging me. I had to tell them that they owe me a refund, and they said that theyd get to it when they fix their system. All of this while talking to me as though its making them tired - complete disdain for the customer. AVOID THIS PLACE AT ALL COST.---I have updated my review to three stars. Honestly, I may feel like two, but I dont think spitefulness serves anyone. They eventually corrected the issue, after an inordinate delay - my son has his vision wear. I dont think its right to hold a business accountable in perpetuity by posting and not updating a critical review. Honestly, we were put out and then only grudgingly taken care of, but things are fixed, three stars, try not to let it happen again.

I went in 4 months after purchasing new glasses for my first grader. 2 months after getting his glasses he pointed out that there was a scratch on the lens and that he couldnt see well as it was in his line of vision. I had a baby and couldnt make it in the store until this month. I went in and asked about the scratch resistance feature we had added to the glasses. The manager Furi became very defensive and inappropriate with me. She said things like I dont know your son and implied that he threw his glasses. I explained that this was not the case, my son has had glasses before this pair and that he explained that they fell off his face. This didnt seem to satisfy her. She went on and on and offered no resolution. UNTIL I said okay thank you and was about to walk out. All the sudden I had the option to pay a copay and a percentage of the new lenses but in no way was Nationwide going to cover the scratch that we came in to resolve regardless that it had been paid for when we selected the scratch resistant lenses.In the end I decided her customer service was terrible and I didnt appreciate the way she spoke to me. I would have gladly paid the copay and the extra costs just because I didnt want to delay my child not having his current RX glasses but I know that if I would have stayed I would have been accepting that its okay to speak poorly to customers.

Very good service, the personal was very polite, kind and I like the great costumer service, plus the store is very clean and neat, the dr. was able to answer all my questions and I didnt have any problems at all

The call for information was enough to irritate me. The man I spoke with was rude. I havent had an exam in a while (years) and so Im not up to speed on costs or what go into the process all together. He was snappy and spoke down to me. Just rude.

Hit and miss. The doctor was friendly and accommodating however the staff member that wrote up my contacts order was a bit snooty. It just takes one person to ruin an experience. I wont be going back.

Had appt.waited 45 min.went to front desk asked how much longer it would be was told by manager she did not know how much longer that they were behind manager asked me what do you want me to do pull the patient out of the exam room? I walked out would not go back

Never been anywhere better

The worst eye care place in the world never coming back

Waited forever for my appointment. The guy and lady who sit up front are very Rude and snobby. Never coming back.