If you need an auto loan or want to refinance your current one, ask for Jennifer. She is the bomb. She made it a quick and easy process. I walked in at 9:00 for my appointment and walked out with all my copies at 9:11. Thats customer service! Thanks again Jennifer, keep it up!

I recently received a threatening letter from Bellco claiming I need to provide something for an auto loan refinance that closed 3 months ago. All payments have been made and no one ever told me anything else was needed during my application or closing. Also, Im refinancing a Bellco loan so the lien transfer should be all internal. When I tried to call to figure out what was needed I was met by rude employees who repeatedly put me on hold and transferred me for about 40 min. Finally, I spoke with a lady named Raven who told me there was nothing she could do for me but she would e-mail someone on my behalf. I asked for the contact information to submit a complaint which Raven said she would also send but she never actually did anything she said she would. There is no information available online and the letter does not detail what is needed but gives a very limited time-frame to provide it. This is one of the worst customer service experiences of my life.

Jennifer at this location is amazing! She has been helping me out with all of my accounts/loans since last October, she is always quick to respond and get things handled! Amazing amazing person, shout out to Jennifer thanks for all of your help!!!

Bellco rocks. Everyone there is very helpful and friendly.

Horrible customer service, terrible phone prompts. Do yourself a favor and do not bank with this company.Very cold and extremely rude to customers. If you plan to reach them via phone, plan to be hung up on, over a total of 1 hr. Wait time, and extremely rude customer service when they do get around to answering the phone. Rude and cold staff, no communication when it comes to loans and horrific about miscommunication on loan status. Never ever do business with this bank. Nothing you are trying to buy is worth dealing with this companyOnline banking gets messed up all of the time, they make it ridiculously difficult to accept money. You will call and they will tell you to do it online. My account was locked out and they would not help, you payments will become late because of their unwillingness to accept payements to non members.

Tried to refinance two of my vehicles. They took a hour to collect all the info. She said you will get a rate that was extremely competitive. We also will only pull one credit report since we are refinancing the two vehicles at the same time. Unfortunately when the lady calls me back she was almost double the rate. When I asked her why she said it just changes. I then asked if I will be contacted about my second vehicle and she stopped responding. After follow ups no one ever contacted me back. As a formal customer I will not be back. ENT provided a rate better than Bellco excellent rate. Don’t waste your time they are terrible to deal with.

This location is outstanding, I got my car loan quick and fast. And they always answer the phone when I call. And always always!! Help me with whatever I need. Fricken Rockstars!!!!!

I’m the GM at a used car dealership. We sold a truck over a month ago, the customer used Bellco Credit Union to finance the truck. It’s been over a month and this branch has not send me the check for the truck. Truck is worth over $30,000... so Bellco is getting paid by their member and the customer is driving my truck, but I do not have my money for the truck. I tried calling, and now my check is lost. Very frustrated, very unprofessional.

Decided to take my vehicle loan elsewhere. I have tried on multiple occasions to contact the CU but am always on hold for a min of 30 min. Ive tried using the call me back option, but no one ever does. My online banking profile keeps getting messed up so I cant access anything on there, and its been set up twice. Member owned, but corporate run. Guess you dont need my buisness.

We got a car loan at this branch. The process was fast and very easy. They were great. The only thing I wish Bellco would do is NOT have their VISA with a third party. Third party service is terrible. They provide excellent service when it comes to security of debit cards too.Overall Bellco does a great job.

I guess the office efficiency is catching up with Bellco. Been a member since 1971, it seems difficult to get service in the branch or on the phone anymore. Hopefully i will have better service when I try to close my account to close my account after 47 years.

Very cold and extremely rude to customers. If you plan to reach them via phone, plan to be hung up on, over a total of 1 hr. Wait time, and extremely rude customer service when they do get around to answering the phone. Rude and cold staff, no communication when it comes to loans and horrific about miscommunication on loan status. Never ever do business with this bank. Nothing you are trying to buy is worth dealing with this companyEdit- it has been 1 year since I wrote this review. Still absolutely no effort on this organizations behalf to improve any aspect of their little business that they run. Starting to wonder if the employees even receive training...

This branch is always very rude and not helpful. We never get the answers we ask for. Will never again use Bellco!!!!

I recently had a great experience at this location. Few words... Professional and knowledgable staff. Willing to help until the issue is resolved.

Excellent service. Opened an account with them. Notarized an out of state loan with ease. Very professional.

I have been a Bellco member since 1986. Bellco, as a whole, is a pretty good organization to belong to. However, this new location has some issues which their ATM after hours.Today at 4:00 pm I couldn’t even access the ATM. The door would not read my card to gain access. It appeared the ATM was working, which is a surprise in itself.To avoid future frustration I will not visit this location unless it is during business hours. It is always a wasted trip due to the ATM not working and now no access into it.

Ive been into this branch several times requesting to do business with them in regards to getting a loan for my work vehicle. The people Ive spoken with have advised me to pay off specific debts, and that then Bellco would be willing to do business with me. I worked hard, paid them off, and returned multiple times only to be denied and/or given the run around (Sure, well have Armando call you back today, with never any phone call). I offered to put ten percent down even, and have never missed a payment on my van, which is still in my old partners name. I offered to supply bank records even proving my payments. I can only assume they dont care about small local business. Avoid this place.

Wow, they were so helpful! We spoke with Armando, and he was so patient with us with all our questions! Super knowledgeable and helpful! Would recommended 😊

Always had a good experience with Bellco over 5 years of banking with Bellco and of course always room for improvement but overall the team in castle rock do a great job . 5 stars

I’ve been trying to sell my car to a gentlemen using Bellco Bank. The absolute worst experience for an Auto Loan I’ve ever had. We sent documents almost 2 days in advance to expedite the process, we waited till 3pm the next day for them to tell us we needed a new payoff statement. They proceeded to tell us he had to register the vehicle prior(how? That’s no even possible). All in all an absolutely terrible establishment with poor customer service. If you need a quality bank, look no further than Navy Federal or Wells Fargo.

I was very excited when Bellco opened a branch in C.R.! However, the ATM is broke on a regular basis. When I plan to get money at this location it is a Surprise if the ATM is actually working! Broken on Sundays more often than not - like today 5/7/17. I will pull my money at King Soopers where it is always dependable. Not worth the frustrations of driving to this location - finding a parking spot - leaving my car - walk to the bank to see their typical sign on the ATM Out Of Order!

If zero stars were possible they would be getting that. I highly suggest if you have any financial needs you go to another location. Parker, lone tree, dtc, hell even the broomfield one had a manager who knew what was going on and of more help. Armando is a sad excuse of a bank manager; who apparently doesn’t even know the right procedures of handling certain situations, because the way he actually handles his business is insulting and embarrassing. Justin is a hot head who will freak out on you if you even suggest you have a problem. He will just say “oh no that’s how it is” or “we told you that. Also think Justin is a pathological liar cause he has no problems making up lies, saying he said one thing when even the “bank manager” heard what he said. Went in to get a problem solved and they did nothing about it and let someone take my money. Have been dealing with Bellco directly to get my money back and it has also been a hassle. The way Justin and Armando have handled this has been a joke and has ruined my relationship with bellco. Hopefully someone in Bellco’s HR department sees this and follows up with them. Clearly I’m not the only one who sees how bad this branch is cause the ratings are terrible as wel. Suits the location though! Keep on doing whatever the hell you two want Justin and Armando!!!!

Always have had customer service at this branch that goes above and beyond. Thank you! Keep it up!

New Loan set up for my car. It was due December 1. Did not get my coupon book till mid December and I paid the first payment a few days late. Never, never do I make late payments . Once I realized the error , I went straight to the bank and paid. I received two notices from the bank, one after I paid. Second letter was verbally threatening if you dont pay immediately. I went and spoke to the manager , no apologies, just cold and as rude as the letter. Pathetic .

Never enough staff here. Been here 4 separate times with at least a 15 minute wait to use teller services. Never this problem with other locations.

Branch manager in his cute little suit outfit let 8 of us stand in line for 21 minutes before the he came out to help. Horrible service at this branch EVERY SINGLE TIME. God, Bellco is the worst bank on earth.

This is the worst Bellco! Always a terrible experience and you can never just call the branch!

Been doing business with Bellco for years. This is a very unfriendly, cold place. Probably my last CD with them.

If I could give negative stars I would. This is the worse group of people I have ever had the misfortune of dealing with since becoming a Bellco Member. Every time I have been in I have been met with rude tellers and the Manager...what a joke. I will NEVER set foot in that Branch again!!

Bellco Credit Union is in Castle Rock! Located at 4989 Factory Shops Blvd just south of the Lowes Home Improvement Store. We are on the same strip center as the Mod Pizza and Mad Greens restaurants. Come check us out!

Armando was very helpful today when I realized I had a fraudulent charge on my debit card. I was in and out within 10 minutes with a new card and the funds are being reimbursed.

Very behind the times and difficult to work with

Bellco has been open for well over 2 months; located between AT&T and the nail salon.

Always great service!

Very polite and friendly.

Polite and courteous service

It is not here there is no branch at this location.