This place is horrible please do not let anybody you know or loved ones go to this place. They do not keep up with there patients and they get no type of care or help at all! I have been trying to reach my mom for the past 4 or 5 days and havent been able to talk to her they say there setting up new phones but have not got anything done within the 4 or 5 days this is ridiculous

Literally the devils children run this place. They told my mom they would throw her out on the street over a billing dispute. She is bed bound, gurney only transport. She is relatively young and full mental faculties. They threatened this on multiple occasions. BTW she was walking with a walker when she got there. Oh and she got COVID here and they don’t care about the people but other then that they are great!

As a patient here, I really enjoyed my stay. The staff was friendly and constantly checking in on me. I enjoyed the quality of service and care that was provided at Riverpointe Post Acute. Although I was away from friends and family, I highly recommend this facility. Not just the service was great, the food was very delicious.

I felt very welcome while residing at Riverpointe Post Acute. The staff is friendly and treated me with care and respect. I enjoyed the food (best hospital food I’ve ever had). The overall experience was great and I recommend others to stay here.

Best SNF in SAC! please visit the building before you say no!

My brother😪 manage to get Covid twice in this facility!How could that happened if they check patients twice a week!Im so........hurt. So......hurt. He DID NOT WANT TO BE THERE! HE DID NOT LIKE HOW HE WAS BEING TAKEN CARE FOR!HE WAS THERE TO BE TAKING CARE OF😪BUT HE DIED THERE.😪I MISS HIM SO...........MUCH.I WISH ROSEWOOD/ RIVERPOINTE POST ACUTE NEVER EXISTED!!!

I was discharged from Dignity Health Mercy Folsom Hospital today for 10 days of physical therapy. I have a severe foot wound and have 3 podiatry operations on it. The will not give me my prescriptionbyuprofen and gabetpen for pain only Tylenol. I cannot use the bathroom for a bowel movement because they dont have a wheelchair big enough. I have contacted Anthem Blue Cross through Tweeter. Grossly incompetent staff.

My husband was admitted to this facility for rehab after hospitalization, it was the most horrible experience, first of all he lost about 10 lbs. in one month, second he was black and blue on whole one side of his body, his toes were scraped and infected from dragging on the floor (they did not put foot rest on wheel chair), he was not shaved or cleaned. He also told me that one of the male worker hit him. I gave one star but I think is one too many I wish I could give a ZERO.

My grandmother was sent here 2 weeks ago. Tested negative for covid. Spoke with the nurse today and she has now tested positive and is in isolation. She went here for physical therapy, not sickness. I was not contacted yesterday when they received the results because they are not calling families. Having my grandmother moved out. This place is horrible. Lack of communication, care, and consideration. Elderly/disabled should be treated with dignity. Not put in a room and forgotten about. Dont send your loved ones here.

I would highly recommend Rosewood/River Pointe Post-Acute. The staff is what sets them apart from the rest. They care and it shows, everyone always seems to be smiling and friendly. The hallways and rooms are cleaned regularly and thoroughly. The activity department does a great job at keeping patients involved and the Social Services team are always there to help you find the resources you need and more.

My Father has been at Rosewood for almost 1 year and has been very well cared for. The staff is excellent and the head nurse has always gone above and beyond to help my mom and I with any concerns that we have! My dads condition is extremely difficult to manage and without this facility my moms, who had been caring for him, health would have most certainly declined. They have always been extremely accommodating. Everyone at Rosewood is warm, caring, and really has genuine concern for their residents.

FULL of spreading COVID 19, we didn’t get our family member out soon enough and now he has it a few days later, and then my husband got it. They also don’t answer call lights quick enough, many times it took over an hour for any response, people were yelling out for help. Many times I would call and it would take multiple calls till someone answered and sometimes no one did. It is very worrisome to not have staff attend to your family member and then you can’t reach anyone. They also didn’t implement some of the doctors orders and took a few days to implement some orders. There were definitely a few stellar staff members, I’d name them, but both ended up on leave when COVID struck. The only reason this place has higher star ratings is because staff have rated it highly. I don’t like to be negative, but this place is unsafe.

I love working for this facility! The company provides great support and resource to ensure that the facility provides great clinical outcomes. The team and facility continues to look for ways to improve the quality of care and has genuine care for our residents. I have worked for other companies and facilities before, but hands down, this is the best one!

I love the staff and patients at Rosewood. There have been such great improvements over the last several months. There is a new smoking patio that is away from the building as well as improved ramps. Im grateful to work with such selfless and good hearted people. Many more improvements will be coming and I look forward to seeing the quality of care and customer service improve with this new leadership team.

I have been with Rosewood for close to 8 years. From the moment you enter the lobby, you would be greeted with a smile a. The patients are happy and well cared for. It is clean and has a warm caring staff. We have residents of all ages who are happy with daily activities and the rehab staff who go above and beyond to help the residents here.

The company is filled with skilled and caring staff. They are always trying to do well for the residence and their families. I have never worked in a place that has as many individuals that prioritizes team work and efficiency as this company. I am very happy to have been working here for over a year.

They have a wonderful caring staff. They keep their facility clean. Whenever I walk in, I dont notice any foul odors. Everyone seems to be so caring and supportive. Lots of smiles. I can feel the love from this place.

I started working here at Rosewood Post Acute June 4th of this year I have been in skilled nursing for 23 years and my experience here has been amazing. The staff are very friendly and really make you feel welcome in the facility weather you are a resident, a family member, or staff. I’ve seen some great relationships between the staff and residents here at the building. Our therapy dept is friendly and work hard to get the residents to there highest level of function possible. Our nursing team seems to be well educated and ready to care for our residents. If my mom needed nursing care I would not hesitate to send her to Rosewood Post Acute.

I have been working at Rosewood for 1 year now and Ive had a great experience so far. It is a very clean facility filled with workers who truly care for all the patients there. The management is excellent and are always willing to fix any problems that arise. The rehab department and nursing staff provide the best care possible.

It is said that the Rosewood Post-Acute Rehabilitation Center in Carmichael was awarded, by some accrediting agency, Five Stars in recognition of its provision of superior health care. Admitted in 2017, my wife is a long-term resident of the facility. Based upon my wife’s and my direct experience with the quality of care offered by the Center, I also award Five Stars to the facility but with a twist. Here is my take of that.First Star is earned by the CNA’s who provide the daily hands-on care of the residents. There are several who are outstanding in attentiveness, who assure extra help whenever needed, and who are kind and unflappable. Their work is not easy, probably the most difficult of daily tasks; and they are under-appreciated. I would nominate ‘the several’ for special recognition.Second Star goes to the nursing staff; many are especially caring. The nurses make sure everything runs smoothly, and some of them are really effective in this regard. Upon admission, my wife was diagnosed as being in her death process. I credit the nurses who took care of her and brought her back to living and continue to do so. Of course, my wife’s power also assured recovery. She now is stable and enjoys life much more – a true miracle of medical science and care!Third Star is for all the personnel who work hard to keep the facility clean, well lighted, and fully functional. While probably always ignored and forgotten, these personnel provide the essentials for openness and welcoming of residents and visitors. The maintenance, kitchen, activities, and social services staffs round out these essentials for a smooth operation of all functions. Rosewood is very effective here when all parties communicate.Fourth Star has to do with creating and maintaining an overall environment that is open, clean, well lighted, and friendly. That environment is exemplified in the attitudes and good cheer of all staff and residents. Happy environment means good care and good health.Fifth Star belongs to the administration of the facility, to the top management. Rosewood is now under new ownership, and its Administrator provides the right kind of leadership – including an hands-on approach, his accessibility – which was most impressive to me. I once had a conversation with him about what it means to be a resident and what it means to their families. He spoke about his philosophy of caring that is supportive of life, well being, and rehabilitation. He spoke of essential caring and sensitive support for the elderly and severely infirm who face their end of life. He said the purpose, then, of Rosewood was to develop a place for confronting such difficult human conditions. I was deeply moved by his views and saw that the grand improvements made at Rosewood were due to him.Finally, the stars add up to five as the ultimate accolade. That does not mean there are no concerns or problems. What it does mean is that solutions will be found. Of that, I am sure.

Ive worked for this facility for about a year now, and in comparison for the other companies Ive worked for the team here is very attentive and supportive. Ive never worked for a leadership team that was so ready to hear out their staff and address and remedy concerns. The accountability is definitely 5 star, its a wonderful place to be.

My dad was admitted at this location right after he had a stroke and was at Kaiser morse for about a week. this location, with the help of the staff, helped drastically change my dads life! In just a month, he was able to speak and move more than what he left the hospital as. Whenever my mom and I would visit, we were always greeted with a smile and there was always someone there. I didnt have to experience using the call light because they were very attentive to caring for my dad. His Physical and Occupational Therapist were very engaging and encouraged my dad to step out of his comfort zone and keep going. His Speech Therapist helped improved his willingness to communicate with us. He always spoke positively about the staff and I would highly recommend this place. He went from not being able to move and talk to us to being able to talk, walk, and perform his activities of daily living tasks like changing his clothes and using the toilet. They would groom my dad weekly and take his showers every other day. My mom and I would causally converse with his nurse for the day and they were all so kind and would give a little background of their life and most of the therapists has more than 15 years experience in rehabilitation and thats one of the many reasons why we chose Rosewood Post Acute!

Rosewood team is great! My uncle was admitted after having a stroke. The nursing team was very attentive and helped my uncle right away when he pressed the call light button. The rehab team helped my uncle to fully recover. They were very patient with him and worked very hard to get him to recover.

I have been an intern at this facility for two months and I have enjoyed every minute. I have witnessed a clean facility, good communication between team members, delicious food, and happy residents. I have worked in other facilities and Rosewood has a positive energy that I have not seen before.

My family was here at Rosewood on hospice for 1 month(February 2019).The staff was amazing and attentive. The support I received from Rosewood was beyond exemplary.. They dedicated so much time and energy to making my family member was comfortable. I am glad my family member was at Rosewood.

I am not one to write a review on a facility in which I work for, but I have to say Rosewood is definitely a place to check out for yourself or a loved one. I have worked 9+yrs as a nurse and department head in Acute hospitals & for various SNF companies. In comparison I would have to say that they did not offer the same level of care that we do for our patients. Sure we are not perfect (yet😉) & have room to grow. The difference with us is we listen to concerns/comments made and make the changes needed to improve the quality of care provided for our patients/residents. The culture that is being built within our staff is one of Teamwork and Family. I am very happy to be a part of this TEAM 🤗

Ive only been volunteering for about a week now, but I can already tell its gonna be amazing. The patients are super kind, and the staff is really helpful. Its absolutely amazing. Im very glad I chose to volunteer here.

Two month ago I was a patient in this facility. It was a facility where I could rest and heal confident that when I required assistance it would be forthcoming, promptly and cheerfully. What a peace of mind ensued! My deepest thanks to Mr. Moore the administrator, you have some truly caring people on that unit. They deserve some special accolades for their dedication and compassionate demeanor. My best wishes to you and Rosewood.

I’m currently in this facility and it’s the worst. I hate it here. It’s the worst skilled nursing facility I’ve ever been. Aside from a hand full of staff that actually care the rest are very negligent.

I have my BffA there and shes paralyzed from waist down and really cant do anything for herself. She looses her call button and sees no on for hours. Staff talks about other staff members gossiping. Patients go in her room all day and night mainly. Not one good thing about this place. All should be fired. Im taking it up to the next level. Shes in pain and hours before she gets anything by then the pain level is above and beyond. Skilled facility are the worst and this one is rght on top

The activities director is very helpful and friendly. Always ready to help with any questions or anything else. The PT and OT are really great. Manny is great in Rehab..

The activities director is one of the best people you can meet. You can really tell how much he cares and loves his job. He is the best

I have worked at Rosewood for nearly 5 years and I am convinced that we have one of the most amazing teams around. The nursing staff is top notch. I am consistently told by patients, family members and visitors how friendly, kind and hard working the staff are. They care deeply about their patients and residents and constantly strive to provide excellent care with a smile. The building is warm and inviting and always clean and odor free. I would have no reservations about bringing my loved ones to Rosewood to receive care.

Rosewood Post-Acute Rehab Center is a quality place for rehab and improving your health. The staff is very friendly and helpful and the Therapy Department is excellent. I came here in pretty bad shape following a very difficult surgery and thanks to all of their help I’m ready to go home now. I was at another facility prior to coming here and they couldn’t compare to Rosewood.

Working for Rosewood has been a great experience. Front line staff and Administration treat the residents like family. Constantly looking for ways to give excellent customer service to our residents and their families.

My mother has been a resident of Rosewood for years. I have always found the staff to be professional, courteous and very helpful. I have worked in the industry before as a dietary supervisor, so I have some background to use as a baseline. I absolutely recommend Rosewood to anyone who is in need of their services. Thank you.

I love this place because the staff make the residents happy. The staff host and make activities to entertain the residents. The place itself is one of the best. I would gladly recommend it.

I find it disheartening when an RN on your staff think that covid 19 is no big deal and that we dont need to protect our elderly or brush off vital health care.

My mom was sent here after her spinal surgery, this is a horrible place. There are no smoking signs right by the entrance, yet people smoking just within a few few of it. All the some travels into the near by rooms. Unfortunately my mother received the room right next to the entrance! She called me the same night she got there to pick her up. She needed to use the bathroom and no one came, not even after 30 minutes. When I got there I had to take her. Ofcourse pee all over the floor now! I told them to mop it up, they said the janitor is off, 11pm at night, and he had no access to a mop. So he took a bedsheets from my moms bed and mopped the floor. We complained about the smoke. And the employees said: what no smoking signs? Do we have them? My brother took pictures of the signs. Oh, there is so much more....we pick up mom and took her home. Dont go there, it is worse than a motel 6....!!!

It is very clean. I have been to many nursing homes, but Rosewood has a good smell. The staff is nice and helpful.

Having to find a rehab place for my elderly neighbor quickly, Rosewood was recommended. My neighbor is NOT the type of person who would ever go into a nursing facility or rehab place! However, he has nothing but wonderful things to say about his care, how they encourage him, and the staff is so helpful! Any questions or problems we had were quickly resolved. Weekly assessments are always helpful as well. Good place to heal!

Roswood offers one of the best services to your loved ones if you are looking for a Rehab center placement. The overall environment, customer service and staffs are very friendly and work hard to bring the best out of each patient.

This facility is amazing! I want to share with everyone the blessed feeling I get with such an amazing supportive team, we are making big strides to ensure the quality of care & customer service is upheld to The Gold Standard.

I have only been working here for about a year and it has been such a great experience seeing the type of care this facility gives to the residents

I have been a patient here for over a month. I will say this..Day shift caregivers are very good. Their response time is great PM is a bit slower. It varies with the NOC shift.All the CNAs listen to my needs due to my arthritis. There are 2 caregivers who work the day shift. Cody and Rebecca are outstanding. They understand my needs.Food is very good. Lunch is my favorite with a good size serving. They are helpful with providing an alternative menu.I would recommend this facility to others.

Food is excellent. we have the best staff working here and great management who really care about the patients and staff.

This facility is constantly looking at ways to improve and the new leadership is fantastic. I am sure that they will continue to improve and will be able to better serve the residents at Rosewood.

Its very nice facility with a great caring staff. The residents look very happy.

My father was there for 5 days and it was horrendous!! He would tell the staff that he was planning to go to the bathroom in an hour and they said they’d check in but they never did. He needed help to get out of his bed and on to the commode. He pressed the “ red button” but no one ever came. He eventually called me and I called the front desk asking them to keep me on hold while they went to help him. Then I called him at the same time to make sure they were there. This happened every night. Do everything possible to stay out of this facility. It is understaffed and they are ill equipped to handle patients.

Been working here since 2010. I have worked in many different skilled nursing facilities and this by far is the BEST!

The management in the facility is full of dedicated people who are committed to constantly improving the quality of care in the building.

Staff is really welcoming and speedy with their services. And residents always appear to be happy!

My family member has been to Rosewood before. I thought it was bad last time. This time he has been subjective to constant shouting by a patient who screems for the nurse constantly, seems like he needs mental health more than rehab from surgery or a fall. Talk to staff and they cant do anything about it. Very angry about it. Seems more like a money grab than a hospital. Also all the 5 star reviews are apparently from staff not patients or family of.

DO NOT TAKE ANYONE YOU LOVE, & DO NOT GO YOURSELF TO ROSEWOOD REHAB IN CARMICHAEL.I was transferred to Rosewood Rehab in Carmichael following surgery on Saturday. For starters, they would not give me access to a walker until I saw a physical therapist, after the long holiday weekend. They wanted me to limp or hobble to the bathroom.They expected my arrival & yet my bed was bare, no sheets or blankets. I had to lay down on the plastic mattress until they got it together.But the real problem was upon intake, they check you for bruises or bedsores. I had none of the above & realized they had to see for themselves, so I complied.However, the nurse (her name was Story), did something I never could have anticipated. Without warning, instead of looking for bruises & bedsores, she reached out & grabbed me with BOTH HANDS, in a Very, Very personal spot & manhandled me. I felt violated & told her to stop.Her response was to threaten me & told me that she was going to continue what she was doing or I would be kicked out of the rehab center.Another nurse came in & asked if I refused to comply. I told her that they can look, but they cannot touch me in the personal manner that they just did. This nurse also threatened to kick me out of the rehab center.Then a man came in claiming he was the head nurse. He asked me if I was going to comply and I told him they could look, but not touch in the matter that they previously did.I told him that I was more than willing to comply with what was necessary but not to be violated. I told him I had no bed sores or bruises in the areas they wanted to look, & I would be more than willing to sign a waiver to verify that information.As with the previous two nurses he told me that if I did not comply I had to leave. Not long after that an ambulance company came to pick me up and take me away.Now my doctors and social workers are trying to get me into another rehab facility that does not inappropriately touch their patients. But they cannot get me into rehab because Rosewood Rehab Center listed me as non-compliant.A quick translation for non-compliant means I am not a Cooperative patient. That was a brutal lie. I was more than willing to cooperate but I was not willing to be violated. What they did amounts to sexual abuse.Now I am home trying to recover from my surgery and Ive tried several times to call the director of nursing and also the administrative office director, Michael Moore. I left a few nessages for Michael. No response.Its so funny how you cannot get a response back, no matter how many times you call, when the facility does not want to admit they are in the wrong. I have been told on multiple occasions this is medical malpractice and to get the lawyers ready.It has been confirmed on multiple fronts that the nurses do not have the right to touch you in an inappropriate way and at the very least should have asked permission.They had no permission because what they were doing was wrong.So I hope everybody reads this post and please whatever you do dont you ever go to this facility and dont let a loved one go to this facility.If they did that to me, a woman capable of speaking up for herself, can you only imagine what they would do to somebody who is more elderly and not able to speak on their own behalf? What do they do to the patients when the families arent around to watch?Honestly Im scared. I am more scared for the people still in Rosewood rehab facility in Carmichael, because I am now safe from their Wrath.The worst they could do to me is stop me from getting the care I need to recover by listing me as non-compliant. And in itself that has been devastating.

Great place. Great staff. Nursing does a great job!

Thoroughly enjoyed this place, the staff is great and the activities director does a great job organizing events and activities for the clients.

Terrible, Terrible Place, for your loved ones and friends!!! If we had read the reviews, we would never have put our mother here!!! My mother is on hospice, which means they won’t feed her, or give her water to drink, but will give her drugs for pain, but it is an eternal wait!!! The social worker never returned my call, although I left 2 messages on her machine, and a handwritten note with my name and phone number on it.

Would think twice about this one. I walked through it when I toured facilities before my surgery. It smelled horrendous, no one from the staff acknowledged my presence and the patients looked disheveled. I realize nursing homes sometimes smell bad and I can forgive that. But I cannot forgive the lack of customer service.

Do not take a loved one here! My poor grandfather has tried to get help to use the bathroom and never gets it! He gives them a buzz when he needs to go and no one shows up until an HOUR later! My grandfather is so unbelievably embarrassed because hes FORCED to wet the bed! The wont check on him at all or do his physical therapy! They are ABUSIVE to the ELDERLY patients! When we called to get to the bottom of this issue the head nurse was unbelievably rude and HUNG up on us!

The care is great!! And the staff is very helpful!

I am a physician having finished 50 years at Mercy San Juan Hospital, Carmichael, CA. I spent several day with a UTI in the hospital and was transferred to ROSEWOOD REHAB, SACRAMENTO. I have been thru a war, medical school and a 50 year marriage but the 5 days spent at Rosewood were the worse 5 days of my life. Yes they have OT and PT but not nursing care. My room mate and I pressed the red call button for hours and were left the climb out of my bed (not easy) and wiggle onto a commode set at my bed side. Just positioning myself on the god awful bed became an hour of struggle. Dont go into their toilet which looks like something built 40 years ago (on the cheap). They wanted me on a PICC line for 28 days with Rocephin. After 5 days I escaped in the middle of the night. NURSING HOME with no NURSING CARE. Now 11 days after my escape I am home and doing very well, thank you!

My 91 year old father, during his stay we stopped them dozens of times from giving him hard food and un -thickened liquids,( due to aspiration causing phenomena), instructions well documented in his chart .They were werent putting his dentures in at all or if they did werent using the denture adhesive I provided and they were falling out of his mouth. That was until they LOST THE DENTURES COMPLETELY 2 days before discharge. I brought 4 pairs of pants 4 shirts and a flannel jacket which i had written his name and room number on with permeate marker.They lost every article of clothing upon discharge he had nothing to wear home. CNAs were nice, place was clean. Therapy worked.They are willing to reimburse for new dentures and for the clothes.

I cant talk to anyone besides the desk to find out how my Father is today. She wont communicate to CNN a simple message.Frustrating not being able to be there today.Closest desk not answering, and room not answering. I would like to talk to the nurse onshift.

Super nice and caring nurses who went out of their way to be kind to my mother in law. very helpful with paperwork.

If I could give this place zero stars, I would. We waited 45 minutes for a CNA to help my mom yo the restroom. This happened several times. On another occasion, a staff member made my mom go to bed after dinner when she was not ready to go to sleep. Dinner is around 5 and I believe the CNA did this because she did not want to watch my mom. In addition, areas in this building smell horrible and the management is unresponsive to complaints.

There is energy and vitality throughout the building and I hear patients talk about how fantastic the rehab team is.

I love rosewood, It has amazing staff a

Rosewood defines the best health care ever with the extra human touch and tenderness they add to their care.

Activities team are the nicest and respectful to the residents.

Excellent staff. Well kept facility.

Rehab people know what they’re doing

My Grandmother was there for a short time and she was encouraged to pee in a diaper and then changed by men WTH IS GOING ON IN THIS PLACE AND ON TOP OF IT BIT BY SOMETHING AND HAD BLOOD ALL OVER HER PILLOW BUT I GUESS NOBODY THOUGHT TO CARE FOR HER. THIS PLACE SHOULD BE SHUT DOWN FOR SURE.

Great staff, kind, knowledgeable and great physical therapy.

No Parking at all dont even bother coming here

The activities director is the best!!!!

Good staff