Had a good experience with the doctor.

I’ve been going here for years! I usually see Mark but last time I saw his wife. Both extremely nice and there was no rush with my appointment OR picking out my frames afterward. Very nice people!

I am, at times, astounded at how incompetent people can be. Visiting Burlington vision associates was one of those times. I called as a new patient and just needed a routine eye exam for prescription lenses. I told this to the clerk who booked me for “an rx check”. I show up and they ask my name, don’t look in the books, and act as surprised as a bartender serving that horse that just walked in to the bar. I tell them I’m here for a prescription check. They tell me that’s not how it’s done. I tell them I called and the person I spoke to Said it would be 15 minutes. She said no first we do a full exam that’s 45 minutes then we do a 15 minute prescriptions. I told him none of that was explained to me on the phone. They replied that there was some miscommunication. Obviously the miscommunication is on their part. If someone calls up and asked for an eye lens prescription at an eye doctor I think it’s pretty straightforward. But no. For some reason they couldn’t see me till next Tuesday. didn’t bother to call me and let me know their policies on new patients. didn’t bother to ask if I was a new patient. Complete waste of time. Avoid at all costs.

I mailed a set of frames in with my insurance info to get them made into prescriptions and a week later they were ready to be picked up, no hassle, no up-selling pressure, just good small town service at a fair price.

Great!