Aspen got me in the same day as my filling fell out. They were able to assess my problem and fix it that day in a fast and friendly manner. The entire staff was helpful! The price was decent as well.

I went into Aspen Dental today for an emergency procedure for a toothache and I got it all handled in one day! Fallon was so calming and helpful during the whole process!

Every one was polite and efficient. I gave 4 stars because I just dont like dentist.lol

Have been screwing around trying to get through to the answering service for an hour. All I wanted was antibiotics for my swollen face that they worked on 5 days ago. They were quick to take the the 2 k for the dental work now they are MIA

Staff was very respectful and promptly helped me with everything do get my teeth extracted. Quick and no wait

Been here a lot after an accident left my teeth pretty messed up. Had a splint, teeth pushed back into my head, a root canal and crown and Im still not done. Every single time Ive come in, thew folks here are extremely friendly and treat me with care. Dr. Lee is fantastic, and always explains exactly whats happening, which reassures me greatly. On my latest visit to get a filling and a crown fitted (on my two front teeth no less), Sydney took great care to make sure they looked great. Both her and Dr. Lee frequently asked if I was doing alright, and in no time my teeth were looking better than they had in months. I will definitely keep coming back.

I really like Dr. Lee. She was thorough in her work and pleasant as well. The staff is excellent.

They was very helpful today. I couldnt get in to a dentist that took my insurance until October. They seen me free of charge today and got me on antibiotics. Thanks again

They are thieves.I was told to pay half up front for iv sedation and teeth removal. I paid the full amount just to get it out of the way.We go in for appointment and are told that he couldnt do IV sedation and Id be refunded the correct amount. I was never refunded and Im out nearly 500 because theyre crooks.

Amazing. Everyone was very helpful and courteous.

My husband is supposed to be getting his wisdom teeth cut out tomorrow. Called today to ask about what we need to bring and they tell us he isnt on the schedule. This is the 3rd time this has happened! His lip has been busted open by the techs multiple times ans they never apologized for any of it! We are not returning and I do NOT recommend!!

Hygienist Hannah is the best care Ive received in years.

Dr. Lee is great and Colin and Heather killed it on the assist! Cant forget about the support!

The workers are very nice. And do good work. And gave me good advice

The staff seemed overworked, overbooked, and rushed throughout my entire visit. The tech took me from my room to do an x-ray, and then back to a different patients room. Her comment was that she had been confused because shes seen SO many people that day and that she had me mixed up with another patient. I spent most of the hour and a half visit waiting to be seen and running between rooms with confused staff. It was an extremely rushed visit, and I will not be back...

Constantly put on hold, billing errors that are unresolved even when insurance talks to them on multiple conference calls, doesnt prioritize patient concerns. The dentists themselves are great. The goings on after the appointments are in need of improvement.I have made calls with billing concerns and have been dismissed even after my insurance company informed them of their charging errors. This has been going on since last year and the excuse then was covid. Now they keep dismissing me and have no valid excuse.

All over great staff got me in fast and the manager is fantastic!

Bloomington Indiana, I looked online and it says that new clients without insurance get a free exam and exrays. I set an appt for my son for today. By the time our appt time arrived the lady (who was kind of rude) told us it was only for the ages of 18 and up and it would cost $400 for those services. I went back online and finally found it in the small print in the very small conditions passing link. This seems rather deseptive to get individuals to get in their door. Advertising thats states services like this and also offering 20% off additional service just to unwittingly lock you into a long term payment plan for what was advertised would be free is false advertising. They do not care about the pain that individuals are experiencing, only to schedule an appt out to keep you from going else where with a fake offer. Ironically when you do find the part about the age qualifications it is actually 21. They do not even know their own offers. I will be contacting the BBB.

Never again. They over charge and try to give you procedures you do not need, went in for just a cleaning and they were telling me and I need a deep cleaning that my insurance would not pay for .So they would have to charge me I told them no, went to a different dentist he said I didn’t need a deep cleaning just a regular cleaning and my insurance would pay for it.

The dentist was very rough and flew right through everything. I got one tooth pulled and one wisdom tooth cut out. The stitches came out within an hour. I had to go back and get it restitched without any numbing agent. The doctor who put the suture back in was extremely rude when I asked to spit a mouth full of blood out she said i had to swallow it and then she went on telling me how I wasnt even bleeding anymore. They also told me they sent in pain medication to my pharmacy and once i got to cvs, the pharmacists said there was no prescription for me. This happened last time too and aspen said oh sorry we forgot to send it. They forgot this time too. They are a complete joke. Save yourself time and pain and just go somewhere else because they dont care at all.

I went in for teeth pain and sensitivity - they took dozens of x-rays before my consultation and this whole process was very uncomfortable and rather painful. I should known that this was a sign of doom forthcoming. The dental hygienist entered the room as I was waiting for the dentist and evaluated the cleanliness of my teeth. Mind you, I had not asked for this service, instead she just barged in the room, so it seemed like they were trying to make money off of me by offering unnecessary teeth cleaning service. Thankfully, she could not find any plaque on my teeth, but still suggested that I get teeth cleaning anyway. The dentist finally came in and briefly looked at the x-rays, poked around inside my mouth, and told me that I would need to see a specialist for a root canal. I was perplexed by this, as I didnt have any other serious symptoms of teeth sensitivity that would point to the need for a root canal. After my consultation, I made another appointment at a different dental office the next morning. The dentist there did a much more extensive and thorough inspection of the teeth, told me that I did not need a root canal (as there were no signs to indicate the need) and that I simply needed to get fillings for cavities. Now, my teeth no longer hurt! PLEASE, PLEASE AVOID THIS PLACE - the dentist is very incompetent and its obvious that they just want to make as much money from you as possible. I would give 0/5 if possible.

Went there to get a second opinion. Big mistake the only good thing was they were fairly quick.i was used as a trial patient for a new girl to apparently see how bad she could screw up trying to give exrays. After that horrible experience I was taken to the room for a consultation and the dentist was in and out in 2 minutes not asking me what kind of plan I may want but telling me what was going to happen and then leaving quickly. I feel really sorry for anyone who gets any work done there. The staff is rude and incompetent! STAY AWAY

I went to Aspen Dental last week after putting it off for way too long. Dr. Lee was great - she was gentle and she was informative and friendly about my options. I felt she was honest and wasn’t interested in giving me treatments I didn’t need just for financial gain like I have experienced at other places in the past. The Dental assistant was super sweet and bubbly when doing my X-rays and while waiting for the doctor. Another assistant entered the room and was also overly kind giving us an update on when Dr. would be in. I appreciated this - I didn’t wait long at all but they made me feel like a valued patient by keeping me updated on when the doctor would be available. The only complaint I have is that when I arrived the office staff sat with their back to me for over 5 minutes as I just stood there without being greeted, it was just really awkward - especially with being a new patient. I witnessed this happen to 4 different patients also after I was finally taken care of. They were speaking to each other and laughing and what not as if I was not even there. Thankfully this wasn’t an indicator of how my care would be. I almost left before being greeted because it was ridiculous, but I’m glad I didn’t. A simple “I’ll be right with you” or even eye contact with a smile would have made me feel much more welcome and at ease. Thanks, Dr. Lee and dental assisting staff for the great care! See you for my next cleaning.

Was not that happy I still have a sore in my mouth. They didnt do anything for me.

I scheduled a emergency appointment due to swelling in my face along with tooth and jaw pain. Aspen got in ASAP. The Dr. Said I had a abscess at 1 molar. Then We proceed on to the treatment plan. NO ANTIBIOTICS, we need to do impressions, clean your teeth, PULL ALL 4 molars and you’ll get a denture partial plate. Then we are going to do 2 root canals with fillings. Your treatment plan is $10,669.00. REALLY !!! To say the least, I saw a different dentist the next day. The new dentist identified the same molar to be assessed. Proscribed antibiotics with a treatment plan of removing the tooth and going with a implant @ 3,000. Aspen ,I WILL NEVER COME BACK!!!

They were very friendly the only bad thing is it’s expensive

$1100 for just wisdom teeth removal and another $400 for a deep cleaning? They stressed that I needed a deep cleaning in the financial office for all that nasty bacteria and I assumed it would make their job easier for the eventual teeth pulling... half a month before the actual appointment for the removal. Cancel your appointments, there are better options out there. Dentistry can have a fair price and this place is not it.

I Recievd excellent care. Very happy with the work theyve done. The entire staff were friendly and helpful. I have some work yet to be done so Im looking forward to getting my smile awesome again.

The older lady receptionist with the blonde hair was extraordinarily short with me and while I stood waiting to give her my paperwork she had a low level argument with the younger dark haired receptionist about another patients billing. Incredibly she gave me a side eye as though I was an inconvenience.It felt like no one had enough time for my appointment, not even the doctors. I was hurried through and slapped with a $4k estimate without much explanation of what every thing was. Never would I have work done here, I cation you not to as well.

If I could give this place zero stars I would. I scheduled a regular dental cleaning with them, as I was told that they were in my insurance plan, After the visit, I ended up owing over $400, because they conducted a bunch of random tests that I didnt really need. After talking with people around Bloomington, they are well known for screwing people over and charging absurd amounts of money. DONT GO HERE.

Aspen Dental is like the free vacation weekend you get if you’ll attend a sales seminar for buying a timeshare at a resort. They lure you in with a promise of a free check-up, where you might just assume you’re going to get a cleaning (you’re NOT). They put you through a rigamarole of ancient torture machines to get x-rays. Seriously, I haven’t had x-rays that were like that in 35 years of going to dentists. She took at least 16 different x-rays in my mouth with a huge uncomfortable plastic thing stuck in my mouth and adjusted to a slightly different position between every one. The machine arm was taped up with plastic packing tape that had gotten moist and yellowed which was repulsive and right at eye level.Finally the dentist comes in. She looks at your x-rays, and digs around in your mouth calling out numbers supposedly detailing the health and gap in your gums at the rate of an auctioneer. Supposedly the hygienist was behind her typing like a mad woman and carefully tracking over 100 numbers shot out at her in the course of a minute. Then they want to be able to show you all the terrible things about your teeth and all the work you need to have done. Unfortunately, I wasn’t their ideal “patient.“ Due to happy genetics and very mediocre mouth care, I have incredibly healthy teeth and gums. The dentist exclaimed over that and then claimed to have found one small filling that they would take care of in just a few minutes.Then I got turned over to their handler, who takes you to her office and tells you what the cost is going to be. I didn’t say anything, so she quickly informed me they could apply a discount which would bring it down to a slightly less outrageous amount. She asked if I wanted to make an appointment right then and I told her I would call in later. She backed off very quickly, obviously realizing I hadn’t bought into it. But I was trying to imagine her pitch to any poor uneducated people in pain needing an actual problem taken care of who get lured in by the same offer of a free initial visit that got me. They likely haven’t been to dentists much and don’t know what not to trust and helplessly agree. The fact they get these people isn’t a surprise. The surprise is an entire office of workers willing to sell their souls to work for a sham like this.

A very good experience. Everyone was kind, polite, efficient, knowledgeable which, made the experience successful and, made even, a Dental appointment, a good adventure!! Thank you for everything. Thank you for being there for me! Be safe and bless you all. 💯🦷🌝🌈Sincerely Connie

Aspen Dentals billing policies and procedures are dangerously incompetent at best and nefarious at worst. I have asked for refunds on multiple occasions to settle my negative Aspen Dental account balance with no success. They repeatedly planned for superfluous work at each visit, and after paying in full in advance, the unneeded work was not carried out while the funds for said work was still collected. Its as if they would like you to use your AspenBucks to continue returning to be overbilled again and earn more of those precious AspenBucks. They are likely not fond of issuing refunds because negative balances makes it more likely that patrons return to their office. I recommend not paying in advance if you opt for Aspens Dental services.

All personnel were friendly and professional. Service was excellent and a great value.

Good service, OK pricing. Took a little longer than Id have liked to make the dentures but good things take time.

Should be zero stars for the bait and switch I experienced today. My appt was for re-lining my upper plate per my appointment request. After being talked down to by the dentist I was advised they only do re-line in the mornings.

I went there for one tooth to be fixed and they told me it was going to cost over 5,000 to fix 4 teeth! I didn’t need 4 teeth fixe just one that broke off. Then they said just for the tooth that broke it was almost 2000 to fix one tooth! A guy was out side and told me if this is ur first visit to run and not look back he had been dealing with them for 8 month and gave them 8,000 up front and his teeth are still messed up 8 months later this place is a rip off and I wouldn’t recommend this place to anyone!

It was a great experience. I am new to town and was looking for a new dentist-- I googled them and liked their reviews and decided to give them a call. Upon arrival to the end of the visit it was all great vibes and they helped guide me through the Credit Care process which was also new to me. Im happy to have found such a great dentist.

The staffs and dentist are all nice and friendly. However, their purpose is to earn money from you. Thats why they are being nice to earn trust from you first. My filling just came out and what I need it fill it back. The staff took the unnecessary X-ray for my whole mouth. What I need is the X-ray for the cavity. Then they told me I have gum disease and need deep cleaning which will cost me $1200 or more. They suggested me to do a crown on my tooth and will cost me 1500$ after insurance coverage. I went to another dental and they told me I can only do the filling with $64. If I want to do the crown which is a permanent way to protect my tooth, it is about $350 after insurance. I will say Aspen Dental is not wrong but the treatment they provide is not the best but the most expensive from my experience. They made me panic and felt helpless.

I am extremely grateful for this amazing team of professionals! From the moment I walked in the door until I left they all made me feel welcome, comfortable and at ease. Its been 20 years since Ive had a dental exam and like most Im anxious when it comes to the thought of having to have dental work done, but the crew at Aspen Dental in Bloomington Indiana explained what I needed, how to get it done and even help with payment options ! I cant say Im excited about having surgery, but I know Im in great care and among people who are committed to the overall health and well being of their patients.

Aspen Dental in Bloomington, IN: I am very pleased with my whole experience. I did not wait very long after I arrived and the people were very pleasant and knowledgeable. Thanks to you all!

I contacted aspen over a severe toothache i had been having for 3 days. The local office couldnt get me in for another 4 days so i chose to drive 60 miles to an office that could get me in same day. After the x rays the doc took one look at the tooth and said it needed pulled (which is obvious). I was taken to another room to setup a schedule to pull the tooth. The soonest it could be done was 4 days away, which was fine, but i wanted to schedule it for the local office instead of making another 60 mile trip. As soon as i stated i wanted it done at their other office, i was given the local phone number and told to have a good day.Long story short, drove 60 miles, bit down on their x ray deals with a sore sore tooth, and got told to have a good day.Found a local dentist who pulled the tooth the next morning for $80(versus $310 with aspen) out the door.

Great personal service...they went above and beyond with handling billing and insurance problems to get every benifit.They accommodated my 80 year father physical challenge. They were so nce and friendly.

I was ignored by the front desk ladies when I walked in (they made direct eye contact, but didn’t acknowledge or greet me), and I was completely forgotten about for 20 minutes at the end of my appointment. The doctor told me I would be good to have a cleaning, left, and then 20 minutes later I finally came out of the back room and found that only one person remained in the office (who didn’t know I was back there), and that I would need to schedule a completely separate appointment to get my cleaning. I have never been treated so haphazardly by a dental office before. Horrible service.

Had 7 teeth pulled and was in and out in less than 1.5 hrs. Very little pain after and very little pain during. Would highly recomend to others. Wonderful experience. Keep up the good work.

The staff was very nice and the dental assistant who was taking care of me was truly kind, attentive, and cared about my comfort. However, I had a horrific experience with Dr. Hyunji Lee about a month ago. I hate the idea of writing bad reviews and I don’t think I’ve ever done it, but this one needs to be out there to save future patients from unnecessary tooth extractions!I came in with one broken tooth. My doctor back home had told me months before that this tooth would soon need a crown. While in Bloomington, it broke, and I couldn’t chew on that side. When I asked Dr. Lee about getting a crown at their location, she scoffed and said that my tooth was simply not salvageable and that I wouldn’t ever be able to get an implant because that tooth is “located in a complicated part of the mouth” [that made no sense to me – it was just my second molar ]. She said that it would need to be pulled, along with the tooth next to it. The tooth next to it was completely fine, and Dr. Lee did not offer a reason as to why she’d want to pull out two teeth at the back of my mouth. I was a bit shocked and asked how I would be able to chew without these teeth, especially if I cannot ever get a crown or an implant. Again, she scoffed and said condescendingly “You can chew on one side”. The prospect of chewing on one side for the rest of my life starting age 31 made my heart sink. I didn’t say anything while trying to process all this information – but Dr. Lee had already picked up her tablet and was trying to find a time to schedule my tooth extractions. I replied that I wasn’t sure that I wanted to do this… I felt very confused. Instead of offering me any kind of explanation or reassurance, Dr. Lee got up, said “K, bye” rudely, and left. I was shocked. She made me feel like she didn’t have one more second to waste with me.End of the story: I went to see another doctor in Bloomington for a second opinion. Amazing Dr. Lisa Baker didn’t see anything wrong with me getting a crown, and also didn’t suggest getting rid of the other tooth. I got a root canal on my broken tooth, and a beautiful crown. My teeth feel brand new and I can chew on both sides as if nothing had ever happened.Conclusion: If Dr. Lee tells you that you need your teeth pulled, please, please, get a second opinion!

The staff was very friendly and informative. The Dentist talked me through the whole procedure. I was in and out in no time and it was very conveniently located. Highly recommend!

Process was different than normal dental cleanings and check ups but the cleaning seemed thorough. Be careful of up-charging for additional services. Read your bill before you pay.

I was easily able to make an appointment online for a toothache. I got an appointment the next day. All of the staff were very nice and helpful. The dentist was great. He went over all my options with me. I will definitely go back for all my dental needs.

Positive atmosphere, friendly, professional staff. Good experience.

Very friendly and professional !

Doctor Corbin was AMAZING!!!!!! The entire staff was very kind and genuine. Not the fake nice you get at a lot of places. I went to a dentist prior and felt they were doing unnecessary work. I was right!!!! I was to go back and have 5 more cavities filled later this week. I went to Aspen and found that there were no cavities at all!!!!! I will never go anywhere else ever again!!!!! Aspen does not take my insurance but I will gladly pay out of pocket for honesty and an great Doctor and his team!!!!!

Staff were all very pleasant and professional. They were so expensive that we couldnt get any of the work done.

After being to this office a couple times, I thought I would finally oblige my Google prompts and rate this place. Honestly, its been one of the better offices for receiving health ir dental care in my experience. Everyone is always cheerful, kind, patient, and communicative! Ive never had to wait more than 10 to 15 minutes to be seen. Even today the receptionist was clearly a little behind when I walked in, but quickly recovered and did so with a great attitude. Very pleased here! Thank you.

While overall my experience with Aspen Dental has been positive, I sat in the waiting room to be called back for more than an hour. This is not the first time Ive had to wait an extended period. Be aware and take into account when you make an appointment.

To begin with; every one was most cordial and cooperative. In truth, I was there for over four hours and I spent perhaps a total of 15 or 17 minutes in a persons presence. Otherwise I sat and waited. I feel that perhaps a patients time could be more satisfactorily used. Then my followup visit yesterday was quick and efficient. Am looking foreward to my final visit on Thursday, 23.

Oct 2021- I didnt listen to myself and scheduled my husband for an appt with Aspen because he was in pain, 7 months later, they never did the actual service he went for, and they held our money hostage for 7 months only to give a partial refund and we were threatened by their finance company with collections for months for something they told us wed receive a FULL REFUND for before he left the office. Frequent management/employee changes, horrible customer service from Teresa in billing, having staff (Genevieve) put me on a perpetual hold as soon as she answers, no one leaving notes on our account for clarity or accountability, and all of this to be told that Teresa basically hadnt taken the time to actually look through our acct to notice the dates of service and speak with the person who most likely assured us of a full refund. I had to go into the office to even make progress on getting Teresa to do something about a refund. I will not let this go until my money is fully refunded and this Aspen Dental will NEVER get another cent from my family!4 years ago - Patient from 2012-2016. Walked in for my appointment, waited 25 minutes to be seen by the x-ray tech. Tech told me the doctor was busy since they were short an assistant and possibly couldnt perform my procedure I assumed I had made an appointment for 2 days prior. Waited 30 minutes for the doctor to come examine me for literally only 20 SECONDS, only for him to try to schedule me an appointment at a later date to fix the HOLE in my tooth! Prior to my exam, the guy next to me had to beg to be seen today to remove a tooth that the doctor confirmed had an abscess. He was waiting before me and was told to sit back in the waiting area and theyll try to work him in by noon!!! It was barely 9am! But he agreed because of his pain and not being able to get off work again. Thats my point, I took time off work to waste my time at this office. You knew what I needed, if you were unable to do it that day, notify me ahead of time, let me find other options or reschedule an appointment by phone. But DO NOT waste 1 hour of my morning with procedural b.s. that couldve waited until the day of my procedure (filling) just to have me come in to fulfill what ever quota youre trying to fill for the day. After 1 hour of nothing they tried to reschedule me for an appointment 2 weeks later, I politely offered to find other dental care and walked out. Dont waste my time!

Lets just begin this review by saying that I hate going to the dentist. I see the dentist office as a painful and awkward place where I usually end up getting bad news. You know, like when you have your taxes done or end up in an auto repair shop. So, I had been avoiding the dentist for a while (as in years). I decided to go to a dentist because things were hurting and maybe they could help. I had seen Aspen Dental ads on TV and figured Id give them a shot. They accepted my dental insurance and setting up an appointment over the phone was easy. They also email the paperwork you need to complete to you which is helpful.My first appointment I had a check up and no surprise problems were found. I had a cavity, needed a cap, and had gingivitis requiring a deep cleaning. After the appointment I sat down with the business office manager and she showed me how much everything was projected to cost with my insurance plan. I was able to choose what I wanted and didnt want to have done. No one ever tried to influence me to have work completed which I did not believe was necessary. The staff were always kind and polite. What I liked best was they were all about getting the work done as quckly and correctly as possible. There was no gossip or banter. They focused on the patient and getting the job finished. I have been very happy with the results. The pain I had attributed to cavities was actually ginvivitis and is now gone following my deep cleaning. The overall cost was around $1100 after my insurance for treating a cavity, post/porcelain cap, and a deep cleaning with arrestin. I will be returning to Aspen in the future. The only thing that I actually did not like was that they burned a scented candle too long at the check in area. While I certainly can understand why that may help with unpleasant odors. It was so strong that I felt like I was stuck in a candle shop and not at the dentist.

I am a customer with the Bloomington Aspen Dental. I just had a cleaning and an implant performed this week. I came in at 8:30 and was out by 10:30. Everyone was cheerful and ready to make my experience a great one. Thanks for all you do!!!

I was very happy with my experience. I had a very complete evaluation and even had a 3-D impression of my teerh before the doctor came into see me. We were then able to see what could be done and a plan with costs all in one trip.

I only gave a star to be able to post a review. Otherwise you are unable to leave a review.I WOULD NOT recommend this dentist office to anyone. My husband need an appointment due to a tooth that was hurting. They took xrays then informed him they wouldn’t fix the tooth he needed all this other work completed first. Then treated him like he knew nothing. We decided to get a second opinion and found out he needed NONE of the work they said he did. The 2nd opinion saved us over $1500 of unnecessary dental work and he was able to get the tooth filled.

The appointment and staff during my visit were great. Unfortunately, they got me to buy a set of retainers that they were going to discount for me, that was not discounted. I wouldnt have bought these without the discount. I called 3 times to have the office manager remove the charge for the discount that should have been applied. After my last call I waited a few days and then ended up just paying the bill because the two previous calls had done no good. And the bill was still on my account. Each time I called the staff seemed annoyed that I was asking for their help on this issue. Very poor customer service.

Aspen Dental are very professional, They know what they are doing and they are very kind. So far sense I have been going to Aspen Dental they do their best to take care of me and my wife. I highly recommend Aspen Dental for all Bloomington Indiana area. Compared to these other dentist I have seen, Aspen Dental have the best customer service & knowledge on how to treat patients. Thanks Aspen Dental and keep up the good work.

Very best place I have ever been to. Super nice people, and do an excellent job on me. Got all pulled and my dentures. I am very happy. Really !

Wonderful experience!! Free days and exam with no insurance! Friendly and very thorough staff! I have already been telling friends and family to check them out!!

I called on Tuesday at 4pm with a bad molar - they gave me an appointment the next day at 8:05. Had infection and cracked tooth. They made an appointment at 1 pm that same day for an extraction. I have never had such a pleasant experience in any doctors office - the staff were kind, helpful and the experience was awesome. I had not been to a dentist in over 10 years and will go back to Aspen more often.

Unfortunately I don’t know if there is enough space in this review to expand on everything wrong with Aspen Dental.Let’s talk money. Review their estimate carefully and DO NOT PAY UP FRONT. They tried to trick me into paying $135.00 for a toothbrush which I then declined. They required upfront payment at each visit and then when the insurance indicated my responsibility was much less than what I paid I have had to jump through many hoops to get a refund. The local office cannot refund your money. They can sure take it but not give it back! After speaking with them several times, today I was told that it would take 7 to 10 business days for the refund to be processed by corporate.Next, there is no coordination of schedules or any apparent communication between the dentist and hygienist. I needed an extraction and periodontal cleaning. I was told to wait three weeks after the extraction by the dentist, but the hygienist called the day after the extraction because she had an opening that day. During my cleanings, the hygienist was called away several times to meet with other patients.Finally, their messaging service is aggressive in tone and inadequate given the available technology. I received an email stating that if I did not respond I was in danger of losing my appointment. I made the appointment, why should I have to call to keep the appointment. The text messages are no better. “It is important we hear from you today regarding your appointment”, no date, no time. This message sounds like there is a problem but when I called they just wanted to remind me of the appointment.Recommendation; avoid this company. There are much better options in the Bloomington area that treat their patients as people not dollar signs. I wish google had an option for negative stars.

Ive been going to Aspen Dental for a few years now. I finally have been able to see the same hygienist 3 times in a row! But never get the same dentist. On this most recent visit they tried to sell me invisalign even though I have very straight teeth. I think its ridiculous that a person cannot go to a medical professional and only have what they need recommended. Patients should not have to listen to a sales pitch from their dentist. Im looking for a new dentist, definitely an office that is not a chain.

My husband went in for emergency tooth pain so they get 1 star for getting us in. And 1 star because the staff was super nice but the dentist herself was horrible.

This was not a good experience--beware of scam! I was asked to pay upfront for unnecessary services, then I had to jump through so many hoops to cancel my appointment and get a refund. Dont pay anything upfront! Get a second opinion!

I saw the dentist ,after x-rays , for less than 5 minutes. My hygenist was very personable, however she was called away twice to meet with other patients.When I left my teeth felt like they were coated with gritty candle wax. The account manager met with me to collect the current amount due. She said I had a filling and cleaning and gave me the amount due. I didnt have a filling, just a cleaning. I have mixed feelings about Aspen Dental. Its run like a business for profit as opposed to a DDS dedicated to health.

Had a fine time with my visits, but very upset with the phones and auto-emails. Contacting this office is a hassle, especially when calls are filtered through an automatic system. Whenever I call during regular business hours it appears that no one is in office to catch my calls. If anything, the only time anyone will answer is when I hit the option for the billing, otherwise it’s radio silence for scheduling. Aspen, if you are not able to handle early hours, PLEASE change your website. I (and many) work graveyard shifts and rely on functional business hours for doctors appointments. It’s frustrating when the voicemail tells you to call back during “regular business hours” despite the fact that you’re calling during the office’s normal business time.

I am still trying to understand Aspen Dental. I was very much miss lead from my first interview. You are promised things and it doesnt happen. Advancement is not an option.I think that they miss lead people on the pricing and what insurance is going to cover (that is the office manager).On the OM she flirts way to much with the male patients. I could go into great detail but out of respect I will not. I was amazed at her actions.Aspen was a good place to work. Then it started going down hill fast. The training sucks so much. If it wasnt for my fellow PSR I wouldnt of got the training I needed (what a great person).This place is a sad sad place.

They got me in quick and took care of an issue I was having and one day later I feel so much better! This place is awesome and everyone there was awesome!

We got a next day appointment...staff members were friendly and answered all questions. The dentist was thorough and solved the pain issue for which we had made the appointment. I also appreciate the late hours to accommodate my work schedule!

I drive a good distance to go to Aspen Dental. Imagine my frustration when I arrive for my appointment and there was no record of my making the appointment ! Thankfully the dentist agreed to see me (the appointment was to adjust my partial ) I had to wait a bit but OK. The dentist was very pleasant and helpful.

Amazing. My boyfriend is in the military and had a voucher, on the day it expired, he overslept for his appt through another dentist. They wouldnt even give us the time of day,shrugged us off within 5 words. I called aspen, and this woman sat through my whole explanation of the voucher and politely guided me through the info she needed and set up an appointment for him. They have trustworthy dentists as well! Lifesavers, literally.

I was ripped off of the $170 “Free exam and X-rays”!!! I contacted them and went back several times trying to get my money back. They always assured me that I would get my money back but I never did. They charged my credit card that fee of $170 after telling me on my first visit I would never be charged!! Also, the dentist told me that I had cavities that didn’t exist! And wanted to charge me an additional $600!! I went to my family dentist and he told me that I didn’t have any cavities other than one tooth that had broken off and needed to be pulled! I am reporting them to the Better Business!!

We had a misunderstanding with Caresource Insurance so I couldnt go there after my x-ray and exam. Nevertheless, they were nice enough to offer to let me use the x-ray for a different dentist office. The staff was really nice as well.

TERRIBLE! Very rude staff. Long unnecessary wait( they make you sit at least 45 minutes with appointments). They are not honest with your bills. Avoid this place. There are a lot of other better dental services in Bloomington.

I liked the office location and they got my husband in right away and he had no problems with his tooth extraction.Sadly, I didnt have that same experience. I had nothing but problems with my wisdom tooth extraction and ended up with dry socket and a permanent bump at injection site.I was also not told about charges that our insurance would not cover before receiving those charges or services.I had to finish services here that we had to pay for in advance or I would not have returned.

This place is a Fn joke.... They make you pay for services weeks in advance, then want to keep rescheduling your appointment. Finally go in on scheduled day just to be told they cant do surgery and they need to reschedule it once again. Ask for a refund to be told it will take 7-10 days to get the refund. I didnt wait 7-10 days to make the payment, or shouldnt take that long to get a refund. AVOID THIS PLACE AT ALL COSTS. They will RIP you off.

My mother in law went here to get some dental work done. After the procedure they informed her she would have to pay an extra $300, because the dentist said that it was harder than he thought it would be. The original price for the procedure was an estimate. Supposedly they normally over-estimate procedures. Makes you wonder if they refund $$ if its easy. Also the dentist was very rough with her. She said it was a brutal procedure. He told her if she experienced pain to raise her left hand, which she did. He gave her a shot, and without waiting for it to take affect he went right back to work extracting her teeth.

I had a great experience. It couldn’t have gone smoother. Dr. Corn restored my filling with no pain and it took under an hour.

I have been 3 or 4 times for cleanings and once to have a chipped tooth pulled. When I thought I had an abscess, they worked me in for an evaluation and when the symptoms returned 2 weeks later they got me in just as quickly. I am a nervous patient and choke easily so I normally dont like going for checkups but they have always been patient when working on me.

Eberyone in office are super nice, even the dentist. But, be prepared to suffer in pain afterward, they wont give you anything, when pulling a molar. I was given no gauze to change out. I was flabbergasted.

Suoer nice people. Great to talk too. Explained everything so well. Beginng to end of visit they were wonderful

My first , and possibly last visit to Aspen Dental on Jacob Drive went like this; I showed up 15 minutes early with all paperwork completed and insurance card ready. I handed over the paperwork and got signed in very quickly. I then sat for almost an hour before the, admittedly pleasant, lady behind the counter informed me they were running behind and it would be around 20 minutes or I could reschedule. Fearing the 20 minutes would turn into another hour I rescheduled. If my second visit is better than the last I will revise my review.**** Revision***2nd visit, got right in, had x-rays and checkup, front desk , dental tech, hygienist and dentist all friendly and professional. Went over issues and possible solutions and all went well..... UNTIL their office manager. I do not know where she learned how to deal with people, but she was rude and snappish, when I asked questions, to the point that I stood up and left. She had her spiel, of what I was going to do and pay, and had NO time for questions or interruptions. There are way too many good dentists in the area to have to deal with that kind of attitude.

It was my first time with Pamela and she was very nice. We had good conversation (whenever I could talk) as well as my teeth look and feel so clean!

I wish I would read these reviews first. I chose this place based on a referral from my insurance, which said it was network. On the phone, I explained that it was necessary that the wisdom tooth removal be able to take place before the second week in August. I was told that was no problem. Beautiful office, 20 minute wait time, then the bad news. They were waiting on a new oral surgeon to join them and July was booked and the August schedule was not out yet. Frustrated that I had driven an hour and a half, I left with the promise of a phone call soon to schedule. After a month of no contact, I call to find out that the new doctor is not in the network yet, and August 30th would be the next possibility. They offered to refer us somewhere else. The lady did a good job explaining the situation, but she would not give me an explanation of why I wasnt called. An apology would have gotten them another point!

Just took my new crown out to dinner and its fabulous. No more pain and Dr. Jenson is the best! The only dentist to keep me coming back for cleaning...and yes...I floss too!

Went for my free exam/x-rays. Found a wisdom tooth with severe crack at gum line. Removed quickly/efficiently. Hardly any waiting. Oral surgeon was painless - said he felt no discomfort at all. (sorry for the old joke) The current Novocaine is really fast working. In/out of chair within 20 minutes. More to come - well go - and then I get to emulate my good friend Brother Edmund.

It was a very pleasant experience professional staff very honest and informative I would definitely refer them to someone else and I would use them again

The dental hygienist was extremely nice and front desk lady but it was actually a waste of time . Still in horrible pain and the dr was wanting to pull tooth that day when iv been told 2 times it need surgical removed but tooth beside the horrible one could be pulled looking for new dentist now

Horrible HorribleMy bf went in cuz he needed a tooth pulled.He was in so much pain & his jaw was swollen .They did xrays & was gonna just pull it cuz he was in so much pain, but it was almost closing time & Dr.Lee made a point to tell us that . so they decided to just give him antibotics & said they would pull it Friday , it was Tuesday when we went in..I said ok can he have sum pain meds til Friday ?Dr.Lee said no, pain meds wont help with that since its all swollen ..so just take the antibiotic ..& this is the part I luv ..she said take Tylenol for the pain. Like what? He is in so much pain & u want him to take Tylenol right after u said pain meds wont help til the swelling is down ..wow just wow& next morning is left side of face whole left side is super swollen now .. But Dr.Lee said antibiotics would take away swelling & pain ..total opposite of wat is happening now ..& we are suppose to wait til Friday to pay u $208 thats with a discount to pull one tooth .. No Thank YouHorrible Doctor

Considering I spent $2500 per root canal and had to pay $1000 for my cap at aspen, you would think when I go to an aspen I wouldn’t be charged a $105 office fee just to tell me that it’s a bad cap and to go to my original aspen.

Very pleased with my first visit at Aspen. The staff was courteous and professional would recommend to a friend.👍

I could not be happier about the excellent service I received at Aspen Dental. I wish I had gone to them sooner! Everyone was so nice and helpful. I went in on a Wednesday for my very 1st exam and x-rays, they asked when I would like to have my work done. I told them about my upcoming work schedule and that I had a few days off in a row but that was only 2 days from then. They made time while I was there to do my impressions, and a couple hours later, my bite block. When I was done with my bite block they told me they could work me in to have work done on Friday! They fit me in the schedule and even more impressive they got my denture made in 2 days! I could not believe it! They already had all the info and costs figured out for me, and I was more than elated to find out it was way more affordable than I had thought it would be. The day of my procedure the conscious sedation medication I had been prescribed did not have much effect on me, they kindly asked if I wanted to reschedule and try something else, like an actual sedation. I didnt reschedule. I was so nervous but Dr Jansen and the dental assistant were so helpful in calming me down and helping me thru it. I was in and out if the office in a little over an hour. As I was leaving, my mouth was numb but I was smiling, at least I think I was :). I have and will continue to recommend and praise Aspen Dental to anyone and everyone. I honestly could not be happier and I am so thankful for all they have done for me. I cant stop smiling!! Thank you everyone at Aspen Dental! You guys are awesome!!! :-D

2 things- the first is I have been having a lot of trouble with my bottom denture and tried to schedule an appointment with them to have it adjusted. I always seem to call when theyre out to lunch, and they dont call back. Second is I was told after setting up payments with a credit service Aspen Dental uses, that I may receive a bill and to not worry about it. I got a bill at least 3 times, and now I got a letter from a collection agency! Sorry, I cant recommend them to anyone

I was not impressed with their system. However, the lady that did my x-rays was VERY patient and nice. And because I have anxiety issues that was good! But, I asked for my husband to come back with me. They said he could come back when the doctor came into the room. I didnt appreciate this. My husband could have been there from the beginning of my visit. And when the doctor did come to consult with me, my husband still wasnt there. And that is after asking for him a second time. They did get him after the doctor told them to. They have a business manager that takes over the process after the doctor. She was OK but the approach was very mechanical and the cost was way more than I can afford. There were charges added to my treatment plan than were not needed. It was nice not to have to pay for x-rays because I was classified as a new patient and I have no dental insurance. But, since I do not wish to continue with service with Aspen Dental ... will I get a bill? I hope not. I feel their overall system is deceptive.