Been there for a few years been pleased until this last time. The glasses I bought last time were Oakleys and I loved them. Made from plastic super comfortable and I wanted to get new lenses in them to go with my new prescription. After my eye exam and meeting with that doctor which was pretty awesome I was persueded to buy new glasses because the plastic Oakleys they sold me were faulty or whatever reason they gave me to not put new lenses in them. I did not know what to do since the person that made the lenses manhandled my glasses and swore that I would be making a bad choice for getting lenses into those glasses. I was pushed into buying $400 frames that I did not want is what it felt like. They still sell Oakleys which are plastic which I did not get. If someone sells you an item dont they have an obligation to make it right instead of switching and baiting you into something else? I still wonder about this. I am not pleased with my experience. We are in the middle of a pandemic and my interests or budget were not considered.

Awesome experience today. My Sales Executive, Dan who is also an artist. He is amazing. He quickly understood what kind of a person I am and asked me the right questions to accommodate my needs. He found a real good price for me too. I highly recommend him.🙏🏻🙏🏻

I was seen by Dr. Watson for my exam and my contact lenses. I was super impressed that she took so much time with me, and did many tests to make sure I got the correct prescription. The associate (Dan),who helped me pick out my glasses was equally as impressive with his knowledge of their inventory and ability to help me select a frame that looks great. He knows about the different options for lenses as well. I got my glasses when they were promised to me, and the look and work great. Thanks, ya’ll. Ps Dr Watson’s staff was great was well for my contact lenses. I’m very happy.😀

The eye doctor I saw was kind and very knowledgeable and thorough. When i went to purchase the glasses I was helped by a sales associate named Dan. He was fantastic! He was patient, helped me pick out glasses that looked great, and was able to work with me to find glasses that worked with my budget. Even check in and trying to figure out insurance coverage was easy!It was a fantastic experience.

Jesse provides exceptional customer service to me and my mother ever single time we enter the doors. She is always in high-spirits and willing to help and give suggestions to any questions or concerns we have! I recommend this location without any hesitations to anyone!!

My husband and I both had an exceptional experience at the Mall of America LensCrafters including scheduling, reception, sales and doctors- PERFECT experience. We were in MN for a family wedding and landed there by chance. If it weren’t an 11 hour drive, we would return. Excellent staff- highly recommended!

The staff at MOA LensCrafters was amazing! Eric and Dan were extremely helpful. I thought the exam was more thorough than my eye doctor at Allina Clinic. Plus the eye wear selection in extensive.

Great customer service at LensCrafters at Mall of America. Eric helped me find the perfect eyeglass package for my needs. He was professional, knowledgeable, and friendly. They are currently running a Fantastic promotion on Designer Frames, and their own brand has offers many great styles too.

Always the best service here! Love the optometrist as well as the front area for glasses. Sales associate was so patient in helping my teenage daughter find frames. Gabe is also so helpful with answering questions in the Doctors office.

Michelle is always very friendly and helpful when i come in!

Wow what service. Dan is the man! Had a lost screw and in 5 minutes he had my Rayban sunglasses back in action!

Best experience Ive had getting glasses in over a decade. Dr Dixon was very detailed and thorough and engaging. And Jules was exceptional...knowledgeable, and friendly and exceptional with all aspects of my purchase. Thank you for the technology and for the attention the your customer.

The service Jessica and the staff provide is first rate. And Dr. Dixon is the best!

I need to give a shout-out to Dan O. For the professionalism, courtesy including a high level of customer service/satisfaction he provided me today. In midst of the mall closure and all the chaos thats going on, he still took care of me with patience and care. He is most definitely a valuable member of your team/company! and should be recognized as such!Thank you Dan!

The customer service is superb and the team and management are very responsive. Great selection of glasses as well. Keep up the great work, I’m very impressed!

These are some of the nicest people Ive ever experienced coming through an optical center. I needed an extra contact after mine split and the doctor personally talked to my doctor to make sure I had the best contact for my prescription and eye type. I got 2 free contacts for my right eye and the doctor and another worker both made sure it worked for me I would 11/10 recommend this place and I would go here if I lived closer.

I have been coming here for more than three years now and my experience with this place has been awesome. They are up to date with state of the art technology when it comes to diagnostic exams and fabricating glasses. Everyone here tries their best to make me feel comfortable and they do take their time to answer all my questions. Juliana, Michael and Dr. Boothroyd at my lat visit were wonderful. Highly recommend this place.

My wife and I both made an eye exam appointment for the same day. We were both treated like family there. Very friendly and knowledgeable staff! My wife needed glasses and she was able to get a pair in little over an hour. On behalf of my wife and myself, THANK YOU!

I’ve been wearing glasses since I was 9 and I’m 34 now. I have also been going to this LensCrafters for at least 4 years, maybe more. Service was perfectly acceptable up until my last visit when it went from good to GREAT! I have never ever picked up new glasses that made such a difference! Dr Boothroyd is amazing! She took the time to make sure my vision was the best it could be, and boy did she NAIL IT! I feel like I have 20/20 vision for the first time in my adult life and I couldn’t be happier! On the retail side, the girl who helped me (I think Jessica was her name) was absolutely great at helping me pick perfect frames for the look I was going for and I ended up getting two complete sets of glasses. When I picked up my glasses, Dan helped me out and his professionalism was absolutely great even though we only interacted for maybe 10 mins. HIGHLY RECOMMEND these guys; I’ve already told all my glasses and contacts wearing friends! Thank you Dr. Boothroyd!

Everyone was friendly and helpful. helped me pick out a great pair of frames that werent too expensive and did some price comparisons between the sale and my insurance to make sure i was getting the best deal. highly recommend!

Had to wait forever to pick up my glasses. My eye exam was quicker then the wait. You would think since I already paid for them you would be in and out.

The associates that helped me out were super nice, I really like the service here and will be coming to this lenscrafters! :-)

Did my first ever vision test here. got my glasses the very next day. amazing service and straight up genuinely good people.

The doctor and the assistant that helped me out couldnt have been any nicer. MOA is definitely not the most convenient location for me, but their kindness, thoroughness, and professionalism will keep me coming back.

I’m hoping that past designer styled frames will become more accessible.

Micahel was an absolute delight! I left home this morning without my glasses and my contacts (dailies). He helped communicate with my vision center back home (330 miles away) to get me some trials so that I can enjoy my dear friends wedding in Lexington and see it! Such kindness and such service! THANK YOU!

Thanks Dan for fixing my glasses! (:

Went in on the day after Christmas to get lenses made. They promise itll take under an hour but they did way better - it took like 15 minutes on this super busy day! Quick quick quick

I had a great experience there yesterday. Went in with a missing screw from my favorite pair of sunglasses and asked if they could help. They took it in immediately and fixed them within 10 minutes FREE of charge. I had not been a customer of theirs before that visit!! Good people!

They tried to choose the most expensive lenses for my glasses without showing me all of the options. I asked them to show me all of the different options they have. Then, I ended up choosing the one they chose for me (most expensive one) because they convinced me that these are anti reflective, scratch resistant and are the best. Also, they kept nagging me about their warranty until I got it. I felt forced to purchase it. Anyway, the frame fell apart within a year and. I didnt have any issue replacing it (part of the warranty). However, the anti reflective layer melted and and the lenses were easily scratched. Now I face difficulty seeing with the glasses. I didnt expose the glasses to any extreme conditions.I went again as I planned to purchase new lenses + frame. I asked the employee about what I can do in order to prevent their anti reflective layer from melting; whether I should avoid cooking or maybe the steam from the shower might affect them. He kept telling me that I should do whatever I feel is necessary to prevent them from melting, without any clear response!I will not visit this store or any lenscrafters store in the future!

Do you enjoy verbal abuse (borderline physical), smug attitude, and no customer service? I will not share my experience as it was awful and long. I never leave reviews.

Please read their review 1st before you deal with this companyI had one glasses a year a go and my doctor had a new prescription 2 months ago. 8 got the new one a month ago i broke one lense they want me to pay for pair of lenses just because the system doesnt not allow processing one lense. It coast me over than about $ 700 each year and the manager was so rude has no mercy of the situation Im in . I just spent a new lense a month ago and it was not good at night as it should be too and she didnt want to do anything for me as a manager. I have a business too and I never use any of my customer poor situation to make money. I will never go back to this store because they dont care about customer satisfaction. Also they depends on people who are visiting the mall not becoming a regular customer while I live 5 minutes walking from the mall. Please read their reviews before you have any business with this place .

Extremely slow staff no one could figure out how to check me out and it took 2+ hours for the lady not helping me to get my order through and she put in my prescription wrong and now I have to wait double the amount. Very disappointed with this store they seem very unorganized and cluelessDON’T COME HERE.

Was told the appointment would be 45 minutes to an hour. It lasted over 1.5 hours with no one able to say how much longer it would be.

Extremely helpful, patient, & helped me quickly get glasses when I was in a pinch. Definitely recommend going to them for your vision needs.

I went in to get my glasses adjusted at Mall if America location. Told the man behind the counter they had broken recently and I super glued the one side back in where the screw is. He asked the blond dr in white coat if they could adjust them and she said absolutely not. There is nothing that can be done. I left....Went to the Burnsville location and they were amazing and helped me right away and in about 5 minutes I was out of there with my glasses fitting great!!!Saved me from spending $$ on brand new glasses.

The other day i go in and purchased a pair of Oakley Prescription sunglasses. Exciting right? Well the lenses had a blue hue which is what i thought i ordered, but a week later when they arrived instead i recieved a pair of regular looking sunglasses no blue hue. Anyway the person who helped me ( Dan ) at purchase, was there when i picked them up. I remember when ordering them him offering me a mirrored lense and maybe he was referring to the blue hue, at the moment i didnt thought he was referring to the prizm lenses. Anyway Big mis understanding. What happens next is what earned this ***** review! He Apologized for the misunderstanding and he said He would order me a new pair the right ones this time and I could take the wrong glasses for the time being! Now i feel like The misunderstanding could have been partly my mistake but the fact that he took full responsibility and made sure that customer Satisfaction was accomplished. Would return to shop here

Worst costumer service ever. Went there to new lenses and the gentleman of the doctors office was really rude and not welcoming.

They cannot make sports goggle with high power. And they spoke to me like its my fault?

Bunch of thieves, very greedy staff and all what they care about money by selling anything.

Dan and Crystal were very professional and patient with me. Best customer service!