Dear everyone, can you answer a phone? Could you return a voicemail? If so, go apply for a job with the VA because its obvious that they desperately need your assistance. Despite leaving FOUR voicemails over the last week to get a CT scan for my lungs, I still havent received a single call back. Of course, your consult is only good for 10 days so this is a great system you guys have here. Im so glad that the people who work here are so busy they cant find the time in an entire week to return a single phone call. I wish we all could have jobs with such a low performance bar.

My friend’s surgery was postponed. He has stage 4 cancer. Seriously, after he did bowl prep etc. Rescheduled and won’t guarantee for Monday!.Pathetic. His attending nurse I met had such poor English that I don’t think she fully understood me.Today, Saturday, August 14, 3pm, the only entrance is the ER. I walked around the building trying to see how to enter.Upstairs was a ghost town. No one checks you in; checks masks. It is. 3rd world country. Nurse station on his floor was one nurse who ignored us. Anyone could walk in off the street and steal anything. I am contacting my senators.I need to get him out of there asap. He is dying, and they cancel his surgery. They won’t confirm Monday.I have had two colonoscopies via Hopkins, and the doctors etc were scheduled, and there was no question that anything would be cancelled. The hospital is an embarrassment.Richard

They need new staff. I called to set up an appointment and the guy sounded impatient and didnt even acknowledge what I said when he put me through to another line, then the lady that answered the phone had the same type of irritated, impatient attitude with very little dialog. They seem unhappy and yeah they sounded like black people.

Very professional and friendly atmosphere . Exceptionally clean and organized. The Staff in the parking lot,Secutity entrance,customer service booth,the Doctors , nurses,pharmacy center ,technicians and all the employees at this location are all so Welcoming .Exceptionally Service.

They really need to help revamp the entire VA hospital and services one of the worse treatment facilities for the miltary service members.

Don’t even bother ever calling. You get hung up on every time, and everybody who answers the phone has an attitude problem.

The worst VA ever .. been waiting for over 5 hours .. I broke my hand and wanted to get an x ray .. only highlight is Jacqueline at check in

Please change the telephone answering intro message. Everyone is not calling about CV-19 or vaccines. Its very frustrating listening to a long-winded message about something that doesnt pertain to them. I am just trying to set up an appointment. Also, please add instructions in the appointment email if the video appointment falls through due to poor connections or whatever reason. Overall, you all are doing an excellent job.Update: The appointment phone operator just hanged up on me after not receiving a response after 3 seconds from answering my call. I have been on hold for 20 minutes.

Been sitting at the pharmacy for an hour and my number hasn’t even been called. No one here is helpful or explains the procedure to get medications. EDIT TO RESPONSE: I understand that but this was a first time prescription and I’d rather not wait 10-14 days I needed it today. Your staff needs more help.

Ill had the opportunity to come to the Baltimore VA medical center twice. The first was the ER ( 1 year Before Covid) it was fairly empty however, the wait was extremely too long. Over 6 hours. Once I was finally seen the doctors were very good and knowledgeable.Second time. They need a better direction system for the location of their parking garage 😤. The building definitely gets off that outdated feeling. The staff was good but not the friendliest. Unfortunately I can only rate a 2/5 simply because I been to better VA hospitals. The San Antonio and Chicago VA hospitals were top of the line and overall amazing.Overall, its free healthcare and they will help with whatever you need to be seen for, it may just take awhile.

The Pharmacy here is THE worst. Shout out to the Manager/Supervisor Crystal. She definitely has no sense of continuity of care, empathy, service recovery, or communication skills. Everything needed in the Healthcare Industry. Ive opted to pay $150 a month for Medicare just so I dont have to deal with the pharmacy and Primary Care physicians at the Baltimore VA. Shameful.(I do want to say the dental department is gets 4 stars. The only reason Im not saying 5 is because the people in the front never answer the phone or return messages and are always looking down when you walk in.)Edited after response from VA-Im not sure who Mr. Pendleton but your ability to respond to a post that clearly has my name in bold letters is indicative of the incompetence. I took a screenshot before it was edited or deleted.

Went to the Baltimore VA on 01 May 2021 @ 1836 pm due to an emergent condition and went to use the parking garage. Showed the *security guard* both my unexpired Blue Retiree Card AND my VA Identity card and was told You cannot park here , you have to go to the University of Maryland. And You are not a veteran. Resulted in undue pain and frustration and having to go to another emergency room. That man needs to be f%$&ING fired!

The Epilepsy Center of Excellence, Baltimore, MD is, by far, the BEST facility and Team of experts Ive ever worked with. Dr. Kahn and Ms. Regina are truly interested and demonstrate patience in finding the proper treatment for the type of seizures I experience. Also, Dr. Kahns entire staff provides professional, caring support. The staff ensures the job is done right. The entire clinical team mirrors the lead of Dr. Kahn and Regina. Kim, the outstanding EEG Tech, ensures the electrodes are placed perfectly, while Ms. Simone, the CICU Nurse, provides top-notch care, andmakes me order, and eat all meals. Im so grateful for the funding and support provided to create such a wonderful program, here in Baltimore, MD. Thank you!Finally finding a SOLUTION.

Completed my 2nd dose Moderna. Thank you to all the staff and volunteers, outstanding service and professionalism...as usual from the #MarylandVA

Medical staff i never have a problem with, its the scheduling departments that are straight trash there is no communication between departments. After the first phone transfer to green streets scheduling department i was transferred to a number that no one is there to answer on monday which I found out by going down there in person then the lady behind the desk gives me the first number that transferred me. Something seriously has to be done so much for Mr. Wallers promise just another bureaucrat

I think this place is greatly improved. We just need the MRI people to answer the phone.

This goes to the person who told me over the phone that the Baltimore site will do emergency dental extraction. Youre a liar and should be fired.

I come vet hospital last month for my puppies the doctor told me come in pick up there but she not pick up the phone and I texting her too many times and keep call her but I haven’t scammed give me wrong address when I back home at night she knows I don’t have there then she texted me huh so bad I lost my money and lost my puppies and lost my time going there so so bad

. In Orthio surgery department T.J., NP is absolutely amazing. He fully educates his patients and doesn’t try to rush anyone out. He listens attentively and is very personable

Excellent physicians, NPs. They are taking excellent care of my father. Very friendly staff as well! I appreciate your wonderful care of my father.

There is a little confusion when entering the VA on Green Street. The security Personnel are very lackadaisical in the performance their duties. They show very little interest in their job especially in assisting of va patients who come into the hospital. Please dont ask them a question because they are quick to point their finger to another person 2 assist you. Other than that I am very pleased with the service and patient care that I receive at the VA.

I wanted to give a five stars review after my visit today for the second time to this facility. I had to get some tests done at the radiology department, and what an impressive encounter did I have. The staff accommodated me and change my MRI appointment to an earlier time. Thank you MRI staff, the entire staff were top notch!I am really hoping for future visits to be at the same level of professionalism and care! Thank you for serving those who served!

I have experience the best ❤ in the country within Baltimore Veterans Hospital; also,throughout Maryland. Most of all Baltimore Greene Street, Loch Raven, and Perry Point Hospitals care for all my needs. Not to forget the exceptional care at Veterans Center located in Reisterstown. These locations of the Veterans care are 2nd to none and always available/reliable.

Some say they usually have fast service in the va er but today in the emergency room VERY SLOW waiting more than 6 plus hours and theres no beds 🤦🏾‍♀️

I was frustrated by my initial experience but they reached out and showed they do care about their service

I don’t like leaving negative reviews but something needs to be said for Veterans. If you are a retired Veteran, It is probably in your best interest to have a back up plan for your health care needs. Do not completely depend on the VA Health System. The VA Health System is completely unreliable. This example has happened to my father several times. He would order his medications by the automated system. These medications would come in the mail in 10 to 14 days. This length of time is not the main issue. He opens the package only to find that the most important medicine will be missing from the package. The paper for this medicine will be present in the package but not the medicine itself. All the other prescriptions that were ordered will be present except the prescription where withdrawal symptoms can be experienced. Any competent Health Care Professional will tell you this is unprofessional. Many of these medications need a gradual dosage decrease and not simply just stopped. Until he contacts his Doctor at a VA Clinic, he would suffer many days of agony until a temporary prescription could be filled. As you guessed it, It would take another 10 - 14 days for medicine in question to be received. Our Veterans deserve professional health care. Many have almost given their lives and require lifetime healthcare. These unprofessional mistakes could be avoided by competence.Update: I have updated the VA Health System to average Health Care. After informing his VA Clinic Primary Care Doctor of his withdrawal symptoms, They quickly filled a temporary prescription at a local pharmacy. I truly believe they need to take a closer look at their Medication dispensing procedures to avoid these errors. And they did respond to my review giving more confidence in their journey toward HealthCare Excellence. As noted above, When dealing with your Healthcare a second opinion may be warranted.

Better than 10 years ago.

This place is a joke. You come to the ER because your not feeling good, you explain to person after person what is going on, just to have the dr. Walk in hours later to not check you or anything just stand there and say well we more than likely won’t have an answer for you as to whats going on and leave. Schedule an appointment with your primary care. I too would also rather go into debt and go to john hopkins than ever come back here again.

I am pleasantly surprised and happy with the friendly, timely and professional staff. I have received great medical care. My husband is active duty and we move quite a bit, so I have been to many VA hospitals. Baltimore VA is the best so far.

After experiencing squeezing pain and spasms in my back and chest for several days, I contacted the nurses hotline and was instructed to come to the emergency room. Ive explained to several Drs, nurses and aids that the pain doesnt go away, it decreases to a 7 and back up to a 10. Because of the pain my blood pressure was dangerously high. Although, I was given a plethora of tests, no one took me seriously. I was constantly questioned about my alcohol intake and diet (I do not drink and I do not eat or cook fried foods) and not so much about the pain and what measures I took to cope with it. I provided answers to the questions that they were not asking because I wanted to be sure that my info was well documented. I was given a prescription to fill for a digestive aid because maybe I have an ulcer. When I asked what does that have to do with my back and chest pain, I was told to start with that and follow up with my provider. When I mentioned that my doctor doesnt have any appointments available until mid September, (which is why I am in the emergency room) and if she has any recommendations for the pain the response that I received was yeah, I know.. covid. Again, I asked about pain management, since ice packs, biofreeze, bengay, and warm baths with epson salt wasnt helping I was told to try Tylenol or ibuprofen. Seriously? I was told that I could get dressed and go. So, I grabbed my cane and left. While sitting in the lobby waiting for my husband to pick me up, I reviewed the discharge papers. My pain level at discharge was a 7, however the Dr wrote that it was a 0. That was a Iie. Also, I came in because of back and chest pain, and yet my discharge paperwork stated that I complained of abdominal and back pain. Not true. No mention of chest pain. The doctor keptskept that my labs were fine. I am not confident that were looking in the right area. (The doctor seemed surprised that my cholesterol and glucose levels were fine. Of course my cholesterol and glucose levels are fine. Not all black people eat fried food and drink alcohol.) Ive never had a complaint about this facility until yesterday. It took a lot of effort to finally come to the emergency room. My pain was severe and your lack of regard made me feel worse. Shame on you VA. This is not the way to honor veterans while they are physically at the worst and are reluctantly coming to you for medical care.

This place is great.I usually am treated in DC,which has its problems that are getting better, but I had some difficult back surgery that was referred here a couple months ago.Everyone I encountered was polite and professional.I spent almost a week there before I was discharged.Great staff,communication and follow ups afterwards.Cant see how I could have gotten better care anywhere in the world.Thank you Baltimore VA,especially the neurosurgery team and the ICU nurses.(Mae,Gail,Lawrence and Tyrone-thank you),plus the people who helped me when I was zonked out that I dont remember.Also Lillian the LPN and Rodney the guy that sets up our appointments and never stops in the face of adversity- he WILL get you in there for a new appointment whether you want to try to bail and bag it or not-Thank you for your patience with me having to reschedule a few times.Pride and professionalism permeates this place.Whoever the people in charge are,they have this place running right.Edit-They could get better mattresses though.

The main receiving open always late contractors park their pick up truck and block the docks 80% of the time and the dock is literally a smoke lounge every 3 minutes someone comes and stand next to the no smoke sign and smoke unbelievableThe manager is really not doing his jobThe workers are friendly

5 star experience! Unfortunately you only see negative headlines about the VA system, my experience is only positive. For the past year I received treatment and surgery at Baltimore VA Medical Center and they do an outstanding job!

My son goes to this hospital, and normally, he is happy with the care. However, today, he had an appointment in the same day surgery unit. He showed up at the scheduled time, and they did all the pre-op preparation. Then, when he was brought into the operating suite, they discovered that one person on the team who couldnt be replaced, was not present. Thats why I gave only three stars. This, apparently, wasnt due to a sudden emergency. It was just a mix up in scheduling. At least they told him the truth about it. Thats a good thing.Sept, 2019My son had an appointment today, and I went there with him. He was late for the appointment, but they saw him anyway. He had two physicians. They spoke to us about his condition and answered all of our questions. His patient advocate also spent time with us. We were pleased with the care. I increased the number of stars in this review to five

I had a very positive and professional staff when I was a patient in the SICU. The care that I received was excellent. The VA in Baltimore is top notch care facility.

This was one of my first contacts with the VA medical system. I eventually had my surgery through the orthopedic unit here. The surgery was successful, but the recovery was super difficult. The doctors Ive had were decent. I had one negative encounter with a receptionist who was extremely rude to me when I asked her to guide me to the seating area for my appointment to wait. My doctor was a part of the shock trauma team across the street. He did great job keeping me updated on the procedures and surgery. The store was not very impressive as other locations Ive been. The pharmacy process was reasonably adequate for pickup at this location. There is underground parking for patients that was accessible, but small for pickup trucks. I have had to deal with many of the pre-op workers and follow up workers. The first doctor I had was a bit slow and older, but seemed to know how to put me at ease. I have had several follow up appointments where this location is firmly a decent location that I have been treated.

Ive been out of the service for six years now, and had been going to Johns Hopkins with the idea that I would receive better care simply based on their reputation. Although they are a very good hospital with good care, I have found that the Baltimore VA Medical Center is far better than I had imaged they might be. I plan on going to this hospital for all of my future medical needs. All of the staff that I have come in contact with so far have gone above and beyond with everything they do. I highly recommend this facility for your treatment.

Daisy Chua is EXTREMELY RUDE and doesn’t have proper phone etiquette or any kind of tact about herself. She needs to be retrained in how to speak to people!

Garbage place to go to. Been here for hours waiting to be seen. Saw people get called back just for vitals that came in after me. Thought maybe they had a more pressing emergency. Finally after waiting 3 hours asked why my vitals hadn’t even been taken yet. They said, “oh we remember you coming in... there was an infant that came in and we must have lost your paperwork”. They will tell you to contact patient advocate, which I did and never heard back. Veterans please write your senators and representatives for VA issues. Patient advocacy nor the VA will do anything about it.

Its a VA building, so expect a wait. Even more hours than youd think.That being said, the employees here do really value veterans and make sure you receive the care you deserve. This individual care makes wait times longer, but its worth it.

This rating I am submitting is very hard to give Ive been through many departments at this at this hospital since I got wanted in Iraq amid all of them only been the the neurology and the the physical and occupational occupational therapy that have been been the best best me and my my however there are some excellent folks also in in health but for the most part it is just a complete mess very disorganized and you could see the frustrate Chin even down to every single employee of the entire hospital on this way too much red tape to have to fight through for everything let alone trying to ask a doctor just to get a DBQ form completed they still need to do a lot of renovations to make that place look nice special way its connected to the University of Maryland Hospital.As you can see I have mixed emotions regarding the treatment, care and wellness that is given overall by the Baltimore VA medical center however they have so many true doctors nurses practitioners assistance radiologist that I actually do care better and non-veteran so many of them that I actually suffer from a lot of the same problems

Not a place I will come back to if I can help. I worked here for years had a safety issue with one of their female officers showing up to my home. I reported her and show her supervisors the video of her on my doorstep and nothing was done. I had to be forced to work in a building with this officer until I had enough and found a new job. Her management nor VA management done nothing to guarantee my safety and the fact that i have 2 minor children at my home and still nothing was done. They smiled in my face as if there were going to do something and nothing. I pray no one ever experience what i experienced and have to worry about their safety..

My out patient clinic is fantastic. Never had any Problems at the VA. Last September I came in to the emergency room right leg hurting shortness of breath. The Doctor had me take a cat scan of my lungs. She told me after the cat scan that I had multiple blood clots go into my right lung had they been closer to the center of my chest, I would be dead. I spent a week in the hospital. The care I got was great.....my primary care team stays on top of things.

Kudos to Faye Hamilton-Dixon from Radiology. Very professional and kindness that shows. Most of the time I get anxious coming to VA but she made me feel at ease during procedure.

Completely over the VA. If dealing with providers who dont listen to concerns, hang up on you, blurt out your health information in hallways, keep you waiting for hours just to get medicine, speak disrespectfully to veterans, and dont care to hear your complaints about how youve been treated is for you, please visit this VA.Very unpleasant experiences with this facility. Its a wonder how some of these providers have been given the honor to work with some of the finest soldiers, sailors, marines, airmen, and coastguardsmen. Will definitely speak to Patient Advocate department once break is over. I cant even go to get the treatment I need until then (or even later) because every time I go people are rude as all hell. Not impressed.

Dental surgery department was great. They were very kind and very willing to accommadate for my SCI. They informed me of the details of the surgery and monitored my pain level throughout the proceedture. I was never left alone post-op. I was given instructions for suture care and all necessary meds. All was very professional and a pleasant experience.

I’m not really even sure why I’m bothering to write this, but I can’t help feeling so discouraged whenever dealing with this place. I’d rather put myself thousands of dollars into debt to get decent healthcare and be treated as a human being. This is an awful place

This is the 3rd time that my husband came for a heart procedure. If the machines arent broke the tables are broke. Why not send him somewhere else ? Is this how yall treat our veterans ? This is unacceptable !

If I could give this hospital negative stars I would. It’s sad that as a Veteran, I have to wait up to 12 hours in the Emergency Room. To expedite this grueling process, Nurse Practitioners should attend to minor emergencies which would minimize longer wait times. I honestly should be getting paid for this 12 hour bout.

Jacob is a really nice driver I ride with him at least twice a week

My first experience was at the emergency room. All the staff were very polite and professional. I thought this may have just been the night shift however my recent visit proved that it may the entire staff. From the security, receptionist to the doctors are great. They really know how to make a veteran and their guest feel appreciated as I had brought my son with me. He was also treated with respect. I have been to 3 VA medical facilities before but have never met a staff so great. Thank you to each and everyone there for the care you give because you guys sure seems to appreciate our service.

100% happy with the care I have received. A big shout out to the hard working,caring staff.Im feeling great. Many thanks !

This place has been good so far! I just moved here from NC and I’ve had appointments between Baltimore VA and Loch Raven...so far so good.

This is the worst place ever to be seen if your a veteran. I’m an Army veteran that’s been out for about 20 years. I don’t use the VA because I have my own insurance. I called this place to get my father some help with seeing a doctor because he has been having complications with his medicine. The nurse on call was so ignorant and unhelpful that I almost lost my cool. She treated me like I was asking her for gold; I was just trying to change my fathers appointment to another day. He’s been dealing with a life threating situation that I felt needed to be addressed. I also was really disappointed because I’ve worked in costumer service all my life and I’ve always tried to make people comfortable and assured. As a law enforcement officer I have never in my like talked to anyone the way she talked to me. I’m really thinking about making a formal complaint about this place because our veteran should not be treated bad after sacrificing their families and lives for this country.

I have been trying to get information for my mother for the past 3 hours am currently on hold for the past 25 minutes... for the second time i might add... and still am getting no answers. I feel sorry for the patients if this is the service I am receiving. And cant complain about a specific person because no one answers the phone with their names...another sign of great serviceUpdate on hold for 1 hour 15 minutes with no information. P.s thank you for the automated response to my issue

I there are very few caring staff here, from the ER to the clinics. They dont seem to care... The ones that do, are new or students and cant do anything about it because the staff in charge prevents them from being able to actually help. Its a shame how they treat veterans.

This is the worst hospital i have ever been in, it is like they do not respect the veterans at all. It is disheartening to see that we have a whole facility dedicated to the men and women who have served our country in different ways, yet the people who work there (doctors, nurses, staff, etc) do not care about them at all.

Disgusting how the staff here treats people. Absolutely disgusting.

Ms. Faye in radiology is the best!! I was upset about the lack of parking at the Saratoga garage and started to go home. I called and asked Ms. Faye in radiology to reschedule my mammogram. I told her I was upset and had a headache and was going home. She told me I should take some deep breaths and if I come in now, she would take me in right away. She gave me advice on where to find other parking. I followed her advice and found parking around the corner, walked in and she was waiting for me at the desk! She has a very pleasant disposition and really care about her patients. I realize why I still keep coming to the VA for care. Agopy love from Ms. Faye. Keep doing what you do!!!

Had a real bad experience in the ER. Press the call button and no one came. Took of my heart monitor and it was beeping so loud! Still no one came. Walked out of the ER and no one stop me or even call me. If you want to die, dont commit suicide. Just go to the VA ER. They will do the job for you

Bring snacks and a pillow and blanket. You’re gonna be in one helluva wait.

Nice needs work

The staff gets 5 stars, but the facilities get 2 stars. If they had the facilities that were updated they would be a 5 star operation.

I love the VA hospital cafeteria for 2 big reasons: 1) Very tasty fried chicken & 2) I enjoy eating lunch around all the veterans and VA staff - just a great group of people.

Unbelievable poor experiences every time. This most recent one I waited four hours in the waiting room after the nurses line specifically told me to go to the ER just for them to keep me in my room for another four hours to the point I requested just to go home if they weren’t going to see me. Doctor FINALLY showed up and gave me six pills I could have bought at Walgreens and sent me home. Absolute joke of a hospital, and this is JUST the ER. I am still in a ridiculous amount of pain because the soonest the my doctor, who is equally incompetent and refuses to treat issues (like giving allergy meds to someone who turned out to have a chest infection), can see me is in 3 weeks.

I would like to thank you for getting my husbands breathing medicine to him in only six short weeks. After 7 or 8 phone calls and as many lame excuses, it finally came today. Tonight he will be able to sleep without gasping for breath all night. Its nice to know how you feel about our vets, that you would take such good care of them.

A lot of the staff is rude and unhelpful. Phone operators will foward you randomly and not confirm who they are forwarding you to. Wait times are horrible. Getting an appointment your looking at over a month out. Getting approved for care in the community takes two months.

The VA has improved with appointment available. I really like the genuine concern displayed by most at Greene Street and Loch Raven.

The worst!!! You literally cant call this place and get a human on the phone. If you can take yourself elsewhere. Literally messes with my anxiety everytime Im there.

It shouldnt take 30-60 minutes just to find a parking spot. And, its better to order prescriptions over the phone or internet; takes anywhere from 45-75 minutes to get a prescription refill.

Good people, good service. The folks at the Chapel are great :).

I brought a family member to this facility a few months ago. He had served overseas leading a medical platoon that was betrayed, ambushed, and attacked. His soldiers were hurt and killed and he was knocked unconscious as he helped them. When he returned home from war, he developed a problem with alcohol which is why I had brought him to the hospital. The doctor who saw my relative told him that he should leave to open the bed for another soldier, implying that my relative should battle out that addiction on his own, and as if some other soldiers life was somehow more important than his. He is dead now. I remember a woman entering the room to re-stock supplies who yelled at him in this state he was in. I was completely shocked by the behavior of the staff, and I held the entire weight of my relative to carry him out of that hospital and down the street because they were wrong, and I wont stand for it.

The medical records office is a disgrace to our veterans and our entire country and their families. They are lazy and should be fired immediately. My husband and I tried calling their office for a month. Leaving countless messages with no one returning our call. After calling a nurse who I believe helped connect us to someone working there she was extremely rude to my husband. Here we are almost a month out from that call and he still has not received his va medical records...mind you he only went about 2 times to the doctor so it shouldnt take them long. Its the last piece of info we need for my husband to submit his waiver to reenlist. Honestly, it makes me want to cry that they just dont care. I will be making an official complaint to the inspector general about the baltimore va medical records. God bless.

Terrible service. Dr. Jerrad is unprofessional, condescending, and incompetent. Provided patient with no solution or relief, waited 5 hours. The IV was inserted improperly causing a small hematoma per Dr. Jerrad, lump on arm was **larger than a silver dollar** and raised an inch as seen in picture. Dr. tried to pretend it was normal and said he would put on a compression type bandage which was a piece of gauze taped down. Patient was literally worse off leaving after care than before being admitted. Avoid this VA at all costs. Go to DC VA.

Staff is always very nice and professional. Have had many surgeries at this location and have always been treated awesome.

It is the central VA Medical center for MD, so I had to come here to transfer/set up my care with them. Note that many of their offices close at 4pm, so forget leaving work early to come here.Note that there is free underground parking, enter from the north side of the building on West Faeyette Street and show your ID. The location is three blocks from the Light rail, not a bad walk depending on what street you take.Otherwise, it is a VA complex - all the same color scheme, lackluster & disgruntled VA staff, decrepit veterans that deserve better care. A little social engineering with the staff - be friendly, joke with them - will get them to smile and be a bit more helpful.Usually.

For me and my care, they have been excellent to date.

Im sorry but this is the worst VA Medical Center I have ever been to and Ive been to a few. For the most part the staff here are rude, typically dont act like they care and dont seem to know what they are doing in the first place. Ive been here several times, not by choice and today is the second time in a row Ive left the Dental Clinic in pain. Due to the fact that they are understaffed and over booked they didnt even give time for the numbness to take effect. Other clinics at this specific facility Ive gone to just submit a refill for prescriptions that never worked to begin with. Maybe its do to the fact that many other doctors/dentists have there own practices and if they do a poor job they will go out of business, but thats just my guess. Although I dont write many reviews Im pretty sure this is the only bad review I have ever written on google, but from what Ive been through now, it literally feels justifiable.Update: The patient advocate office, as well as the doctors who I received treatment all were in contact with me shortly after writing this review. All of my concerns were addressed and resolved in a timely manner.

Location is tough if there is ever a ball game and in general. Its the VA, but the staff at this location is what sets it apart. Especially the individuals who work there, the OEF/OIF office, has always been great for me and my family. If you need help ask for Mr. Jim Wilkes...

This place is a human chop shop had three surgerys amputate both legs infections still going very sad the way they treat the Veterans there. Im a daughter of a Veteran and I tell you the same dont go there....the stories are REAL I can show you pictures and it would BLOW YOUR MIND of what they do to veterans from Vietnam who the now call them OLD HEADS..... SO SAD

Wow!!! Sitting here with my fiancé and the patient next to us may be annoying the nurse because he asks when his bed upstairs will be ready... Her response when you get one thats how you treat a Vet??! If you dont have a heart or patience your in the wrong field!!!

I was refused a referral to dermatology. Now I am forced to pay for treatments for pre-cancer. I need biopsies to determine if I have cancer. This is a horrible system.I take the day off of work to see a doctor smack in the middle of the day.Doctors playing God. If I have cancer it was because I was refused a referral and this has been festering for years. A very broken system!!!! Makes me unproud to be American.

Dr Toreika Sanford is THE best doctor Ive ever had. She is so patient, sincere and actually spends my appointment time listening and understanding my health issue rather than rushing me through the process that if I ever move again Id love to bring her with me. You cant ask for a better doctor!On a side note... the VA in Baltimore is nothing like stories that have been made concerning no one caring about patients. The Baltimore VA actually puts their patients first.The only negative issue that Ive experience is trouble finding the underground parking garage - especially if I pay attention to my GPS.

They murdered my father Charles Ruffner, nothing but incompetency.

The Dept of Veterans Affairs as a whole is NOT in the business of keeping veterans alive; it would cost too much money to provide Americas veterans with a standard of care exceeding that of a third world country. That being said, no VA health facility Ive been to epitomizes this view better than the VA Baltimore Health Center.First, its located smack dab in the hood of hoods. So, consider yourself lucky if you dont get robbed or carjacked trying to get here. Should you manage to make it to the underground parking, be advised that theyll only let you in with an appointment slip or VA identification card. So, if you dont have that, youll have to find parking, and risk your life walking over. Once inside, youll encounter VA employees who are wasting their lives away waiting to collect a pension, and have absolutely no desire to provide a standard of customer service to Americas veterans.My personal experience? I had a scheduled appointment for an MRI, and despite arriving early, I still wasnt seen until 30 minutes after my appointment time. The icing on the cake was midway through my appointment when some random doctor came in, asserted his authority and had me kicked off the machine in favor of his own patient. It was a scene right out of the TV show House. They expected me to wait, but of course, I left, because Im not one of the elderly, impoverished veterans who dont really have any other choice. Unfortunately, on my 45 minute drive home, I couldnt help but think about those older vets from WWII, Korea, Vietnam, Desert Storm, etc., or a vet who may have been there for a more serious condition. With this in mind, I contacted the Patient Advocate, as I was instructed to do, and after spending three days trying to chase the woman down, she responded by saying It happens. There should be no wonder why the VA is in the news every year for their substandard care and various scandals. I also filed a compliant through the online system on the VAs homepage, but I never heard from anyone.I could go on and on with my experiences here, but I wont bore you with the details. You know those places you hear about where someone goes in for a flu shot and somehow walks out with MRSA or an amputated leg? This is that kind of place. If you can at all help it, go ANYWHERE else. Even if you must employ ObamaCare.In short, the VA Baltimore is a good place to go to get yourself killed.

Pretty busy as expected, but the parking garage was a really nice feature.

Its getting better all the time.

They dont care about the vets at all n thats really sad bc they went to war for us!!! Ive seen first hand how they treat the vets n I got SICK!!!!!!! This is the worst place EVER!!!!!

Or is hard to even get an appt here so I decided I wanted a outside doctor who would care more! So after getting a outside doctor and trying to get my life together the VA is telling me that my outside doctor needs to give my prescription to them for a service connected disability instead of just getting me my meds like they usually did when they didnt even care about me! Now I have to jump through hoops to get the meds I need before I run out! This is a disgrace to is service men and woman who have service connected disabilities and issues! Free as long as they seem me once a year for a year supply but they didnt even care about me! Now jumping through hoops because I would rather use a outside doctor who cares!

This place is the best!!! Everyone is very helpful plus free parking underground you cant beat that,also you are close to Lexington Market which you can have a nice meal!!!

A wait time of almost an hour in the phone to be help and no one answers! Not good!!! Them someone answers and hangs up!!!! Not good!!

First time and was impressed with the organization and how helpful the staff was.

Dear Brothers and Sisters.Remember all the sitting and waiting, and waiting, and waiting and being treated like a thing where ever you were? This Med Cntr aint that place!!! nor are the local CntrLs.ALL of the working people from the janitor to the Specialist Dr.s to the parking attendents, and all between have always been kind and respectfull. The building and facilities are always clean or attended to quickly if need be.I have nothing but praise for the good people and facilities of the MD VA health care sys.

Have gotten GREAT service at the VA Baltimore.

Great hospital been going there for years to visit grandmother

The staff has treated me great an I am very happy with my care

My husband Marvin was diagnosed with cancer n 2010 we was sent to the VA n BMORE the doctors there was on point Dr.Taylor over the ENT clinic let use know what was needed to treat this cancer n he assured us not to worry with the treatment n surgery Marvin has been 4 n some months free of cancer some people have talk negative about the staff at the VA n BMORE but its like life we need to have Faith n to trust n GOD Hes Able to do ALL THINGS thank u Dr.Taylor n the staff at the VA n Baltimore MD GOD is Good

I have always been proud of the Baltimore VA till today. To come into ER from a car accident yesterday and be sitting here for almost 2 hours while only 2 people have been called is unacceptable. I had to park in a pay garage as nothing was available on site and will cost me 20.00 if I get out. Just a side note....I walked out after 3 hours. This is terrible.

Exceptional surgical staff. Easy to find in the heart of Baltimore.

Every time Ive gone there Ive had nothing but friendly & timely service. I would go there for primary care instead of Ft. Meade, but Ft. Mead is closer. Like I said Ive had nothing but friendly interactions.