Dr. Walia was wonderful, he explained things very well. I was very impressed with him. Its refreshing to have a doctor talk about your health and not be at the computer.

Do not go here! I repeat DO NOT go here! I have called several times, left voicemail, these people do not answer the phone, if you call the only department that will answer your call is the appointment department that too with a long wait time, you would wonder why only that department answers your call, well because you are customer and all they want is to make money off of you and not help you, if they mess something up they dont bother to fix it. The girl in reception is so unhelpful, you hand her your ID, and she will still write your last name wrong on your Rx, mind you it was not misspelling, it was a completely different last name and when you tell her to fix it, she will after few minutes fold the same Rx and give it back to you, so please check your papers before you leave. Now I have been calling back to back for last 2 days to get them to answer the call, let alone getting to talk to someone about fixing it. This is so frustrating. So unprofessional and unorganized, do your work right in the first place and save yours and other’s time. Now I can’t get my Rx until this is fixed. ANSWER YOUR PHONE! If my family friend had not recommended you I would have never come here, well won’t make that mistake again so Never coming back here again after this.

I have been very impressed with the high level of patient care and expertise in my visits. They have been very informative and thorough as I navigated the options for vision correction surgery.

I appreciated the knowledge of staff. Everyone was very polite and helpful. I had not had an opportunity to interact with Dr. Walia, prior to Dr. Stainer leaving and I was very satisfied with his demeanor and bed-side manner. The gal (sorry forgot your name) who helped me with my glasses was so very helpful and saved me $$ by letting me know that I did not need to purchase new glasses, as there was not a huge change in the prescription and I was able to check out with her and by-pass the front desk. Very satisfied with services.

I really appreciate the team of West Coast Eye Institute. They keep their appointments very timely and truly care about the health of your eyes.They were excellent at explaining in detail so that I could understand the situation. I highly recomend them!

All the staff were very nice. There was a power outage earlier in the week, which caused rescheduling which caused a long wait for my appointment. I know this couldnt be helped and I appreciated them explaining the reason for the wait.

I had an Excellent Experience at WCEI! Sam was a delight and immediately made me comfortable. Doctor Walia was professional, courteous and confident! He answered all my questions - went above and beyond in his explanations. Tanks All!

Great experience, all the staff is supper nice, very experienced and professional and very helpful. DR Walia made me feel very comfortable. I would like to say DR Walia went out of his way to explain, every detail to me which he did. But I belive he is just a great DR. Spencer Mac Gillivray

Caring Staff who fully inform you of all aspects of care, conditions, as applicable. Gives you confidence that youre receiving best possible care. Very organized!

Short waiting time. Friendly staff and Dr. Walia is GREAT!! This was my first time there.

I took a Olga Flores to Dr Walia, after we had a very bad experience with another doctor. She was treated with respect and kindness by all the staff, and especially the doctor. He took his time with her, explained everything thoroughly. So happy that we were referred to Dr. Walia at West Coast I’ll Institute. Would highly recommending him.

The first time I went here I went in for a Lasik consultation. Julia explained everything and so did Dr. Sandeep. I decided to move forward with the Lasik and did not regret my decision. Julia and Dr. Sandeep were great. I would definitely recommend visiting them if you are interested in Lasik.

My office is actually on China Grade Loop.They are currently getting used to a new system in the front so that was a little challenging. Unfortunately I didnt get her name, but the lady that helped me with my glasses issue ... was amazing! Understood right away what the problem was and how to fix it in every way. I left there very pleased.

I was feeling hesitant and worried about losing the incredible Dr. Stainer, who retired and just cannot be replaced, but Dr. Walia has been great so far with my unusual situation and very helpful. I recommend them!

I have gone here for years. It is excellent care from really nice people.

I have had good experience while with West Coast Eye. Staff are friendly and professional. The only issue, and the reason I did not give 5 stars is that I have to wait long after my appointment times to get seen. This is not a one time occurrence but every time I visit.

The two stars are for the Dr but they deserve 5 however the staff there discuss patient charts up front for everyone to hear. They overbook Everytime I have been there they take me back after a 30 minuet wait then ask me to return out front for another 30 to 45 minuet Wait. Ridiculous I will not go back

The employee working the eye glass counter really went to bat for me. She insisted on checking to see if my lenses were still under warranty when I thought for sure they were not. Turns out they were. She even said she would call the manufacturer of the frames to see if she could work out a replacement or discount. Also, Dr Le took the time to fully explain my condition to me even though it was the end of the work day.

From the moment I arrived, I was greeted with hello and staff was very helpful with the check-in process. I felt the staff and doctors were very informative, explained diagnosis and options, listened to my concerns and answered all of my questions. Great job!!

Everyone was very kind and professional. I appreciate the doctor taking time to explain things.

All of the staff were very professional, helpful, and caring. Both Dr. Le and Dr. Walia gave me comprehensive exams, addressed my concerns and answered all of my questions which reassured me that I was being thoroughly evaluated for my condition.

I have been seeing Dr Vams for years , she’s such a good doctor, genuinely cares for her patients and the staff is very professional and friendly.

Always professional, clean, and take care of the patients who are there. Staff is awesome.

Staff are extremely friendly and patient.

I’m glad I have an opportunity to let people know that this place is awesome !, they were fast, friendly and professional, Thank you !!!

Dr. Walia is an excellent eye doctor. My husband needed a cataract surgery and he came highly recommended by Dr. Srivastava who is our primary care physician. I worked and retired at UCSF Medical Center and my quest for the best doctors here began when we moved to Bakersfield. Dr. Walia is Harvard trained and my husband is completely satisfied with his surgery. They have the most welcoming staff too and I couldn’t be more pleased. I rate West Coast Eye Institute an A-plus!

They have great Doctors at this location. They are a bit difficult to find, but worth the effort. They were able to correctly identify my correct prescription, where others were unsuccessful, and will work with you when it is not exactly correct. Most recently they have diagnosed a cataract in my right eye. My mother in law has just had her cataract surgery with them, and now her vision is better than before. So I feel confident to use them for my upcoming surgery as well. Only drawback here is that they do not schedule their appointments well. When planning your visit make sure you have a lot of time in your schedule. They are usually over half an hour late in seeing their patients. But when dealing with your eyesight, trust is more important than being on time.

Definitely recommend coming here if you wanna feel comfort about needing glasses or surgery. Friendly staff and much helpful as well won’t be disappointed!

Everyone is always very friendly,polite and courteous.

Employees an Dr. very kind.The only problem was the extended wait time,2 hrs is unacceptable.

Everyone in the office was super nice and made the experience very pleasant.

Everyone there is very helpful. The doctors take extra time to be sure everything is checked out and taken care of.

The staff is very friendly and attentive and the doctors are thorough and professional.

The best experience ever I got when I assisted by an employee at the entrance . Very friendly.

My first time experience there was great and are respectful and loved it there.

I had positive, friendly, professional help all the way through.

People are very friendly and you don’t wait very long.

Had a very good experience very professional

Very friendly and professional staff.

Very organized, fast service

The staff and Doctor was friendly and professional. The office is very clean and a very short waiting time before I was taken back to the exam room. Thank you

Wouldnt go anywhere else

I step inside the building to see with the environment with liking it was quite good quite Pleasant ladies working they were very helpful even though I didnt need no actual help theyre still pretty helpful to me off me water so its real nice company business and work is a great ad if you come here if I need to have some eye work done

My wife and I have used Southwest Eye Care for 16 years. They are excellent. Always efficient and caring about our eye health. They have an excellent staff and facilities. We highly recommend them.

The service is great but I just don’t like how long the take to give us glasses.They told me to wait 2 weeks then would text me and tell me too come and get my glasses but it has been 2 weeks and 1 day and I still have no text.I’m clearly frustrated because I can barely see anything and I need them.So I just wish they would speed up the process.

Wasnt happy with our last visit . My daughter had an appointment and they didnt stick to the appointment time . Waited over an hour . Same with my appointment. Was there for 2.5 hrs total for a yearly check. If the doctor cant complete his visit under a certain time then they shouldnt schedule appointment times so close to each other . Not our fault . Also they are terrible about answering phones especially their glass shop . I was on hold for almost 30min to be told when I called back that everyone was with a client . Then why take my call and info and act like your going to help me . I will never come here again .

Great care

Very pleased with the service and friendly staff in a whole. Not being from the local area having to call for directions to their office, the gal stayed on phone to guide me to their door.... about 15 minutes... appreciated very much.......found the staff at southwest eye care to be very pleasant and nice.Dr. Vance was profesional and pleasant in nature. Once meeting with Dr. Stainer I was very pleased wtih his taking time to explain each and every action and how it affects my eye care. I left the office feeling very confindent and like I had recived quality care. Now just prepping for upcoming laser surgery 1st of February.

I wont take my family back to see Dr. Kaprielian. If you try to order contacts through costco because its cheaper, they will everything they can to sabotage it. I have to have the office approve the perscription but they always cancel it for some reason even if its a lie. The first time they canceled it they said that the prescription was changed and we needed to come back in to have it verified but it wasnt. It was never changed. The second time Bree said I placed an order for a year but she obviously cant count because it was for 6 months. They always have some excuse as to why they cant do their job. I paid for my perscription and they should approve it. You get the impression they dont know what their doing over there. Goodluck getting contacts.

Treated right!

Best eye doctor Ive ever had.

Very good service and doctor attention

I found the staff at southwest eye care to be very pleasant and nice.Dr. Vance was profesional and pleasant in nature. Once meeting with Dr. Stainer I was very pleased wtih his bed side manner taking time to explain each and every action and how it affects my eye care. I left the office feeling very confindent and like I had recived quality care.My only complaint is that there was a medical assistant ( not sure of titles) that was pretty unsure of what she was doing and at first before meeting with the doctors I was very aprehensive about the care I was going to recieve. I hope on my next vist I find that perhaps this was a case of a new employee still learning the ropes.

Wait time was minimal. Staff was friendly and helpful.

Take forever to answer a call !Just lost a potential customer.

It was horrible three words

Awesome staff

Best staff!!

Well I personally dont go in but I take my mom there and she says they are very kind and get on well with the doctor and they take care of her very well

All staff behaved in a professional manner