The lady working the counter was rude, condescending and impatient. Her attitude was cold and carried no compassion.I would not let her anywhere near your dog. She probably kicks animals when the misbehave. I will be calling corporate to complain.

Ive boarded a couple pets at the PetsHotel and Ive never had a bad experience. Scheduling is easy. Communication is great. They take good care of the animals and want them to be happy and comfortable.

Discrimination at its finest.. took one look at my dog and they refused to even let her play. Absolutely ridiculous treatment for no reason other than she looks like a bully breed. Go anywhere else

Pride flags up on the registers when you walk in. Very unproffessional. Keep politics too yourself at franchise store

Love it ☺️☺️

Love the animals there

During the 4th of July weekend my family and I decided to board both of our dogs ( husky and lab). Both of our dogs had a private suite and we upgraded packages in order for them to have play time. However after the 3.5 days we picked them up and realized that our husky was not okay. First of, when the worker brought him out he peed for probably 2 min straight and his pee was very dark (almost brownish)....first clue that something was up. Once we got home our husky was very lethargic, really thirsty, he would sit down and just seem lost. He got a little defensive when we walked by the water bowl ( he had NEVER shown this characteristic). And once again he would walk with his head down and very slowly. Mind you...he also looked like he didn’t eat. So we checked his mouth because it seemed a little swollen and it looks like our husky’s tongue is swollen and he’s in discomfort (we’ve been trying to feed him and he spits everything out).I called the facility to see his file and check to see if there was any issues while staying there. However since it was passed the 7pm closing time...I was not able to reach anyone besides the reservation personnel. I expressed my concerns and that I will be calling back to speak to someone from the facility. But how frustrating that I can’t even reach can emergency number to check up on my husky’s records to see WHAT HAPPENED! Will be doing an update as soon as I have more info.

The place is very dirty and not kept sanitized at all! My dog came home sick one time, but the second time he came home with Giardia in a cost me $230 to get it take care of at the vet. We will not be returning to Petsmart if we can at all help itThe last two times I’ve been there my dog was not even in the play room during playtime. They said he was in a cooling off room because other dogs were aggressive towards him… Sounds like they should’ve been in the room and not my dog.

Very good it was awesome I will be back

Great