The doctor was nice enough, but not responsive. Nurse have been so rude. Ive spent hours on hold the past two days just trying to get a referral for a procedure. They care more about volume and charging for your visit than they do about getting you better. Please go anywhere else.

Great primary care provider! They were able to get me in same-day for an unexpected/urgent medical need and addressed everything I needed in one visit. I was worried since I recently just moved here from out of state but everything from making the last-minute appointment to the office visit itself could not have gone more smoothly. Dr. Carlos Prays was very kind and comprehensive - Id highly recommend him. The intake paperwork was also a breeze, there werent a lot of forms to fill out and I didnt feel any of it was repetitive (the intake nurse asked me about my medical history instead of me having to write it all down and also go through it verbally, which I appreciated).

Only reason I am giving 3 stars is because Dr. Prays and the Medical Assistant (LaShondra Jackson) are awesome and very pleasant. I do not want this review to reflect them because I am sure they have no clue whats going on. Being a medical professional myself, I pride myself on the patient care I provide and expect the same in return. I only have to be seen every 3 months for medication maintenance and every time, there is an issue. One of my medications require prior authorization, and this office seems to just ignore any requests sent to them. I was seen on 9/17 and my prior authorization still has yet to be initiated. This is unacceptable because even once my medication is approved, it has to be shipped to the pharmacy which is another 10-12 days. I am at this time out of medication!! I cannot function and provide adequate patient care without my medication! I have called several times, and still my medication sits awaiting prior auth. This is a 5-10 min. process, I get it is busy and we are all short staffed, however patient care should not be compromised. It is sad because Dr. Prays is absolutely amazing :-(... I travel an hour and a half from Covington to Atlanta just to see him.

Dr. Kauffman the best physician, and his staff also the best I ever seen!

Dr. Prays and all the staff that work in this office are great! Very responsive with inquiries in the app and when you leave them a vm. At previous primary physicians, I’ve had extremely long wait times and rude staff. You’ll be very pleased with how kind everyone is at this office and how consultative Dr. Prays approach is. 10/10 recommend!

I am happy to have found Dr. Kauffman as my primary care doctor. Not only is he very smart and thorough, he is also quite attentive. He listens---- which is rare these days.

Dr. Kauffman of North Atlanta Primary Care is the best doctor Ive ever had in my life. Most doctors walk in, spend a minute prodding and poking, ask a question or two, then they are gone. This is NOT the case with Dr. Kauffman. He takes the time to ask questions, he listens intently, and he provides a diagnosis in a friendly and direct manner. He is the kind of doctor that were missing in most practices - one who serves with humanity and compassion. He is a great man.

Waiting time is too long .

Nice staff and doctors, but the billing department has incorrectly billed my annual blood work for that past two years in a row. I called my insurance company (United Healthcare) and they explained that the billing department did not use the correct preventative care guidelines when billing the bloodwork. This leaves me with a bill for $400-$600 that I shouldnt have to pay. Its also impossible to get a hold of the billing department, so that they can correct this. Every call always ends up in voicemail regardless of which prompts you choose, and Ive never been called back.Never going back here again just because of the billing department. Too bad, because the doctors are great.

The nurses here are some of the most kind hearted people I’ve ever met at a doctors office. I highly recommend this place just for the nursing staff!

Im extremely disappointed. I was charged over $100 for an office visit that did not exist. Apparently I saw Dr. Carlos Prays which Ive never seen in my life. Its so absurd and now they are threatening me to send me to collections and mess up my credit. I have called several times and they keep transferring me, but no one is able to help me resolve the issue. I DO NOT recommend this place to anyone.

I just wanted to stop and say that this facility is absolutely amazing. My family just became new patients and the staff at both the Vinings and Midtown offices are super personable and helpful. Had no clue how to get my FMLA handled and their manager, Marshay, went above and beyond. She communicated updates and kept my dad informed the whole way. They worked to save me time and money by getting me an xray at my convenience. The staff was consistently busy but supportive, they were popping all over the place to answer a phone, a patient question, what have you. These people legitimately care about their patients. Dr. Carlos was the most relaxed doc I have met and I cannot stress how highly I recommend North Atlanta Primary Care!!

You are in good hands here. Dr. Kaufman and Dr. Prays are both great doctors. These folks really care about their patients. You are actually a person to them and not just a number to quickly shuffle through the billing system.Actually, the whole staff is great and everyone really seems to enjoy working here.The doctors are caring, extremely knowledgeable and well connected with reputable specialists if a referral is ever needed.

Dr Kauffman is hands down the best physician I have ever had.

VERY UNSATISFIED!!! Charged for tests I did not request!!

The office visit seemed cool. Doctor seemed to be knowledgeable and the office staff was nice. I was very pleased upon leaving this office. My main problem was with the billing department. I was billed for services I did not request. I tried disputing and they refused to adjust the charges. They even admitted they billed without knowing if the charges were covered. Do yourself a favor and stay far away from this place. There are many providers out there to choose from.

Dr. Carlos Prays and the staff are awesome. Dr. Prays takes time to understand what’s going on. He has a great heart for people. And this is important.

This was the worst experience I have ever had at a doctors office. First off I asked for a number of tests to be done, and I either had to argue with the Dr. to have it done or it fell on deaf ears (they literally didnt even have it in their notes some of the tests I requested, which I requested to both the Dr. and nurse at least 10x...). The visit took over 2 hours - I have never had a physical take longer than an hour so this was also disturbing. The doctor also forgot to renew my medications after I made it known I needed refills, again - many times... The physician I saw was not the one I was initially promised and the one that did attend to me did not do a thorough job at all in checking me - needless to say it was a waste of my one year physical. After speaking to the Clinical Manager I thought there might be some remedy; after some discussion and thought, I called back the number he gave me to call (after he told me he would be readily available - its been over a week and still havent received a call back...) and leaving a message telling him that I wasnt sure I was going to continue with his clinic but would love to discuss, he has yet to return my phone call - is this really how you treat people? You only care about them up until you cant make money off them anymore and then just leave them hanging and dont respond? seriously pathetic. Lastly, they were supposed to give me a referral to go see a specialist to get a CT scan done - its been over a week and I am still waiting for that referral - I ended up having to pay out of pocket because the referral never arrived. This is really a horrible office and I hope people take the proper care in making sure they do their homework because this was a dreadful experience.Still waiting on that referral...

Dr. Patel is such a wonderful Dr. She cares about getting to the root of your problem. If you want a Dr. Who knows her stuff I would recommend her. Also the energy she gives you give you life as far as making you feel better, important, just that family oriented feeling. I would recommend her to anybody looking for a great PCP Dr. An someone who genuinely cares. Thank you so much I appreciate you!!!

Dr. Richard Kauffman was recommended to me by my doctor before his retirement as one of the best primary care doctors in Atlanta. As a professor at Georgia State I was impressed with his medical degree with honors from the Medical College of Georgia and the reputation of his Health Care Center in Vinings, where I lived for most of my life. Dr. Kauffman has an international reputation for his volunteer medical missions to several poor counties in Southeast Asia, South Africa and the Caribbean.In my senior years, I have needed assistance from many fields and his medical contacts and ability to coordinate their findings have kept me in good health. My wife and friends that I have referred to Dr. Kauffman have similar experiences. I look forward to my medical visits with Dr. Kauffman as a rewarding experience in human relations.

The front desk ladies, nurses, and Dr. Prays were EXCELLENT!! However, I’ve seen the past reviews about predatory billing practices. If the same happens to me, I’ll be back with an updated review. I’d be extremely disappointed if they bill me unnecessarily because I look forward to staying with this practice.

Ive been a patient here for a little over a year now, and everyone here is wonderful! Its weird to actually be excited to do to the doctor, but everyone from the front desk to the nurses to the doctors (love Dr. Kauffman!) makes it a really great experience. Im always in and out quickly too so I can come before work and still make it in on time. Cant recommend more highly! You can trust this team to get you well and to be true partners in your personal health care.

Great, friendly reception that welcomes you into the office and assists in setting you up for your visit and quick to book your next appointment. I did not have to wait long to be seen by Amy, who was very bright, knowledgeable, and thoughtful. I came in thinking I needed a physical with a new provider, but she offered a checkup; as doing a checkup and physical should be booked as a double appointment. I appreciated her honesty and her helpfulness and did not have to wait for her after the nurse left the room.My only warning to new patients regards the parking situation at the West Paces facility. You will have to pay a small fee, usually $5, for parking, but it is nothing that should sway you from visiting the office for incredible care and attention to details and concern.

Overall Ive visited both Dr. Patel and Dr. Daniel and they both have excellent bedside manner and took my comments seriously when describing ailments to them. Id highly recommend Dr. Daniel as a primary physician.Only downsides to the West Paces location is the very tight paid parking garage. Prices go up to $7 after parking for an hour, and bigger vehicles may find it hard to park.Billing in general can be a bit frustrating as theyll over send payment notices even when I have paid through their online portal.Otherwise this location has great physicians.

I’ve read several negative reviews and honestly loved my visit as much as one care for an annual. I was skeptical having been with Kaiser and loving my Dr there. Dr Daniel was kind and approachable, she was optimistic towards my concerns and listened well. Will definitely see her in the future in the event care is needed.

Needed to find a primary care doc with my new insurance. Called to get scheduled and the customer care coordinator was very kind and helpful while I was choosing a doc for me. Scheduled an appointment within a day or two of calling. Walked in and everyone I met from the front to the back was kind. Got some laughs in with the NP. Met with Dr. Kauffman and he made me feel very welcomed. He was straight and to the point, got me the prescription I needed, then sent me on my way. Actually looking forward to my next appointment. Everyone at North Primary Care seemed to like their job, which makes all the difference. Highly recommended!

Dr. Patel: Ive have never experienced such an Awesome ; Intellectual ; knowledgeable MD such as herself. This awesome doctor not only listens, and understands my medical issues she also addressed all of my multiples health problems. Im so humble and grateful to have chosen this doctor as my primary care physician. Dr. Patel is one of the best doctors Ive encounter..

I haven’t been to any establishment where I couldn’t say anythjng negative. I was blown away with their friendly and smiling faces. Amy is so great and I hope to continue seeing her with all my feminine needs! Thanks for providing great service with your amazing staff.

The West Paces Location is HORRIBLE! They never respond to phone calls or emails and then when you FINALLY are able to get them on the phone they are RUDE and NOT helpful. I cant speak for all of the locations, but I will definitely not be returning to this one.

Dr. Patel is my primary. She has an awesome bed side manner and stays on top of her patients and their records. Office staff is always attentive and helpful.

Good doctors and friendly staff but they dont validate parking for the facility, so that will be an added cost to the visit. Other NAPC locations Ive been to have free on-site parking.

My first time at this location for a physical and it was a great experience. All of the nurses, assistants, lab techs and Dr Kauffman were great. If you are looking for a primary care facility this is the place to go.

I saw Dr. Patel. She was very nice and has a great bedside manner. The nurses and assistants were very nice and knowledgeable as well. Came in for a physical and it was completed smoothly. Thank you all for your great service.

North Atlanta Primary Care requested blood tests be done at the time of my annual exam, which led to a Quest bill, which I did not agree to.I got my annual physical exam completed on 8/30/2019 with North Atlanta Primary Care with Dr. Nicole Nettey. At the same time during my appointment, I called Cigna with the doctor, Nicole Nettey, present in the room and they both said that my physical would be covered 100% including the blood work I requested. I proceeded with the appointment. Blood work was completed with Quest and they invoiced me 11/5 and 12/10 for $22.04. I disputed this with Tracy/office manager at North Atlanta Primary Care. I called on 12/4 and 12/5 and spoke with Tracy/office manager with my complaint that the doctor filed the incorrect code for the charge as I made it clear with the doctor at the time of the appointment that I do NOT want any services that would be charged outside of the services covered under the annual physical exam. On 12/5/2019, Jessica G/Cigna advised that the doctor needed to submit a corrected claim with the correct code since she found an error in how the doctors office filed the claim and Jessica G/Cigna advised she left a voicemail for Tracy at the doctors office with the correct code to use to resubmit a corrected claim. Quest has sent another invoice to me on 12/10/2019 advising it is the third notice and threatening that I would need to pay to prevent further collection efforts. However, it was not in my error that the doctor requested this test that I did NOT agree to. Tracy/doctors office needs to cover the cost of this charge which I did not agree to having the blood test done. The Cigna rep on 1/10/2020 asked if the code was checked at the time of my appointment to confirm if it was preventative and Cigna nor the doctor EVER provided me the codes to cross reference at the time I called Cigna on 8/30/2019 during my appointment so that they could advise if the codes were covered. This Quest invoice / charge is SCAM and I was misled by the doctors office as the doctor made me believe that she would not be filing any codes outside of the preventative exam. It is completely unreasonable to have expected me, or any patient/customer, to have known at the time of the appointment when I made the phone call to Cigna with the doctor present with me to provide a list of codes that would be used for my annual physical. I never requested any blood test be done outside of my annual physical which would not be covered by Cigna.

I absolutely LOVE the quality care and service provided in this office. The entire place is inviting and professional. Dr. Kauffman is my Hero. He actually LISTENS to patients and assists in every way imaginable to ensure excellent care. He pays close attention to the details of my well being and I highly recommend EVERYONE to consider this office and Dr. Kauffman.

Excellent customer service. Didnt have to wait long to see doctor for the first time in a long was time.Everyone was polite and made me feel very comfortable during my visit and that is what will keep me coming back for future visits. Thank you!

The front office staff and medical assistant were nice and professional. Dr. Patel has a caring aura and shows high interest in how you feel. Beautiful (visual) office!

Dr Kauffman is my primary physician and he is very knowledgeable with a great bedside manner. I visited Dr Patel once in his absence and even she is equally good. I highly recommend this place. Not sure about all the billing issues reported in few reviews but both Dr Kauffman and Dr Patel have been the best doctors I have visited in the Atlanta area. Highly recommend them.

Had a great experience. Would recommend this office to anyone seeking healthcare at its finest!

I bring my mother here to see Dr. Kauffman and we absolutely love this office. The staff is always so friendly and helpful and Dr. Kauffman always makes sure that my mother leaves taken care of.Will always recommend.

Dr. Patel is always willing to take the time to listen to her patients. The front desk staff and the assistants are all personable and professional. I love this practice!

My visits to this office are always a pleasure and Dr. Kaufmann is one of the kindest, thoughtful and informative doctors I have ever met. I would gladly recommend this office to anyone.Harold

Been going here for years and I have had nothing but great experiences. They are quick to respond and seem to take a genuine personal interest in each of their patients.

Friendly staff all around and the doctors genuinely care about your well being.

I have been a patient of Dr. Kauffman for the past few years after making the decision to switch from my previous Primary Care Physician due to the very impersonal nature of the practice. In short, I made the right decision and I could not be more pleased with Dr. Kauffman and my ongoing care and health maintenance. Dr. Kauffman is very knowledgeable and provides excellent care. If youre a busy person like me and sometimes need to communicate with the practice, the portal is excellent for keeping up with everything. Im a happy camper and I do recommend North Atlanta Primary Care.

If you plan on going to North Atlanta Primary Care at the West Paces location, make sure you do NOT see Dr. Jensil P. Daniel. She is completely incompetent and judgmental. She has taken over for Dr. Reena Patel, but is far from Dr. Patels level of professionalism.Consider yourself warned. Any other doctor at NAPC West Paces should be fine. Go with Dr. Jensil P. Daniel and youll regret it.

I scheduled a walk in appointment at NAPC and saw Dr. Kauffman. I was so impressed with him and the practice that he is now my primary care physician. They are awesome...highly recommended by me.

First request for medical records due to a car accident emailed to the office manager 11/20/20182nd rqst just emailed this morning. How about a response? Who do I contact if I am sending to the wrong person?Those survey cards you have patients fill out arent working on the back office side I see?

I went in as a new patient and had a horrible expierence with Doctor Daniel. She not only gave me a perscription with horrible side effects, after i told her i am very sensitive to medications, she still decided to put me on the highest dosage of the medicine which led me to be very sick and not able to work for a couple of days. I called the office to speak with a nurse about a new medication Doctor Daniels gave me and i was put through to voicemail and it has been almost 2 weeks since that call and I still have not received a call back. If you are looking for an AMAZING medical practice, I highly recommend Dr. Syed located in Snellville, GA.

It took 7 days of calling and sending emails to get a response from this place.NAPC gave me 25 days of a meditation, and referred me to another provider to continue it. Well, the office I was referred to had no availability for FOUR MONTHS. I called to see if they could refer me to someone else or to help me get in sooner, or to refill the rx until the appointment. I didnt get a response after multiple calls until I installed a stupid app on my phone to email the provider. When I finally did hear back, She said no. She was unwilling to help in any way and only addressed the refill request, totally ignored me asking for another referral or a sooner appt. Said it was a courtesy that she helped me in the first place.Now I have to start over - find a new PCP, get a new referral, etc. Total waste of my time and money.Steer clear of Amy Nowlin, the nurse practitioner. She is young and arrogant.The nurses and everyone else were nice and thorough; I will say that. But between the bad customer service (too busy for you attitude ) and bad practices and lack of experience and knowledge of the PA, I wont be going back and I highly suggest that you dont go either. Maybe the other doctors are better but good luck if you need to get in touch with a nurse or have a question.

DO NOT GIVE THIS PLACE YOUR BUSINESS!There is one phrase that describes this place. Predatory Billing Practices!!!********i repeat! DO NOT GIVE THIS PLACE YOUR BUSINESS!******I was seen by Dr.Richard KauffmanI went in for a routine Medical Preventive check up in April,(which my insurance covers 100% of btw), during my routine general check up i was asked 1 question by Dr.Kaufman.Dr.Kaufman:Hey i realize you have a little sniffle there is that cause of the pollen?me:Yeah uh the pollen is a little heavy this year, my nose gets clogged from time to time but nothing i cant handle.Dr.Kaufman:Oh great let me prescribe you a nasal spray for that!me:Uhhh oooK? i guess do i need that?Dr.Kaufman:No not really, just use it here and there as your sinus acts upme: Ok then no problem i guess1 month later BOOM!!!!! $180 and 44 bloody cents fee IN THE MAIL!!! ARGgggg are you guys SERIOUS!!!This facility proceeds to tell me the reason i was charged extra was because any conversation that happens outside of the general check up asked for or not by me can be added as an addition charge especially since i was a NEW PATIENT WTFFFFFF!!!!!! WOWWWWWWWon top of that they billed my insurance for a TdaP vaccination twice!! and charged my insurance for 2 visits when, When they TOLD ME to come back the next day because they did not have the Tdap available on the day of my appointment.I had to call my insurance just for them to realize this facility was double charging them and USING UP MY DEDUCTIBLE!This place is criminal with its charges and need to be put on blast for its bad and bogus billing charges!Dr.Kauffman if he stands behind my extra charges of my $180.44 for a question he asked me and recommended me a prescription i DID NOT ASK FOR and NEVER picked up. I would say you sir should be ashamed of yourself and your establishment.I have the money to pay this garbage charge!! But i feel sorry for all the people and insurance companies they scam! who are non they wiser until months later when they check their statements with these bogus charges!DO NOT GIVE THIS PLACE YOUR BUSINESS!I will never go back here, I will never recommend anyone to this facility, people this dishonest just on the surface probably have dirty business practices everywhere!DO NOT GIVE THIS PLACE YOUR BUSINESS!I dont care about the $180.44, i hate being played for a fool and being over charged for things i DID NOT ASK FOR, especially when i took the time to double check and confirm my charges and cost every step of the way.BAD BUSINESS BAD BAD BUSINESS!!at this place you guys will be out of business in no time!I hope a GIANT HOLE! gets burnt into your bank accounts!look at my bullcrap receipt bogus charges highlighted in red

You can get better service at a morgue.

I wouldnt recommend this place to a dieing man. The Doctors Are okay and for the most part listen. But the billing staff is beyond incompetent and rude. If tou want to get stuck paying 800 or more dollars for services you insurance covers this would be the place to go. If your feeeling like youd just love to use your mortgage payment to pay these people to do nothing. This would be the place for you. Outside of that trying to speak with a supervisor is next to impossible and at this point im pretty sure they just dont have one.Your better off seeking your services in an alleyway then dealing with these folks in my opinion.

Had a good experience with Dr, Kauffman. Good practice !

Long time patient.....practice went down-hill this year. Disappointing management.

Always sitting in waiting room way after my appointment time. The parking here is not free but they dont seem to care.

Parking is at most $7, in a covered deck next to the building.

AWFUL