Issa nope for me. My first visit involved the basic: greetings, evaluation and recommended treatment. Second visit did not go well at all. Got the bitter substance used before viewing your tonsils and adenoids sprayed all over my mask, glasses and mouth. I spat bitter juice for a while after my appointment. The doctor I saw (not calling a specific name, but it is reminiscent of Michelangelo) blamed the office staff while HE sprayed me. He seems irritated I would ask for an evaluation and was quite brief with me following my request. He frequently compared me with his daughter and told me to stop minding the symptoms I was experiencing. I will be seeking a second, independent opinion.

We arrived 20 minutes prior to our appointment time and wasnt seen by anyone until an hour later. There is literally no one in the lobby waiting BUT us! The gentleman came in 45 minutes later and his daughter was IMMEDIATELY seen!!! Also, every time we come here we have to pay. There is an extreme lack of communication between this office and the billing department. This will definitely be out last visit to this office. I would highly recommend finding another practice that values your time as a patient.

This place is run here by a bunch of people who do not know what they are doing. The scheduling is horrific and they will send 10 emails for 1 appointment, with all different times.The nurse practioner is not very knowledgeable. She doesn’t know how to diagnose things and continues to just tell you that you need a different test - acid test, allergy test, ct scan, etc.The doctor doesn’t make time to visit with you even if you make an appointment with the doctor. They only push to a nurse who is probably just learning.I would not recommend this place at all. I have had 5 appointments with them for one issue which has not yet been diagnosed or treated, of course spending over 900 bucks in total… only to still be lost about my issue.

I go to the Stockbridge location. I LOVE this place!The staff is very helpful and patient and the office is nice and welcoming.Dr. Perry-Gilkes knows her stuff. She really listens and shows sincere compassion when youre going through some things. It means so much in this day and age when doctors really take their time to listen to what you have to say and how you really feel and design your treatment accordingly rather than taking the blanket approach.Oya, the speech pathologist, has made my life so much better since Ive been seeing her. She is awesome and has made what I envisioned was going to be a boring and painful experience to be the exact opposite. She is also very compassionate. Oya is a joy to work with in every way.Sending a big THANK YOU! to everyone at this location! 🤗

I was treated diagnosed with acid reflux last week. I started taking medication on Monday for it. It suppressed my appetite but I definitely felt a difference in the reflux and my bloating was down. That changed on Wednesday. On Wednesday, I was bloated. The thought of food makes me nauseous. I had a headache that wouldn’t go away and was having stomach pain, along with some other symptoms. This continued on Thursday, so I called the nurse line. I had to leave work on Friday because I felt so bad. I called the nurse line again. Still no response. After a few hours, I called to try and schedule an appointment and was assured that I’d get a call back. The office closes at 3:30, so I called again at three. I was once again told I’d get a call back. So I asked what time and was told around 4. It is now 10 pm, I still haven’t gotten a call back. I can barely eat. And I’m going into the weekend without an answer.

Everything was organized and I was called and emailed and kept up to date with everything. I even got a call asking how I was doing after my septoplasty and if I had any questions. Everyone knows what they’re doing and you can tell they try to make you feel as comfortable as possible. Very happy that I went with them.

They were able to see me same day. Everyone was professional and the space is great. Everyone greeted me with a smile, and the wait was minimal. I recommend.

Billing department is sketchy! Even with insurance get ready to pay literally $100 out of pocket - PER MINUTE. I was charged twice for a new patient visit comprehensive and getting my nose cauterized. Then the follow-up appointment that lasted approximately 2 minutes I just got a bill that was more than the actual procedure. This looks a lot like insurance fraud to me. Identical to other reviews, they wont give any cost estimate and then receive blind charges.

Exceptional customer service and attention to detail.Dr. Sonia Hamidi explains everything with clarity and professionalism.

My experience was nothing short of AMAZING! Dr. Weinman was awesome such a sweet gentle spirit. I went in for deviated septum surgery, each appointment my wait time was very minimal and the staff was very friendly and professional. The day of my surgery which was at a different location the staff was also professional with minimum wait time. Before my surgery each staff member came in and introduced themselves and explained what role they would be playing, it really eased my nervousness. after surgery my nurse was attentive and kind ❤️. I give them a 20 out of 10

Please please make sure to request seeing a doctor. I saw the PA here twice after having months of pressure, pain, & a ear that felt closed up. She told me to take mucinex the first time with a steroid shot. The second time I came back with no relief- she asked if I took the mucinex , I said no because I didn’t feel that would give me enough relief and felt something was really wrong. She very quickly said “well the only other thing we could do is put tubes in your ears, that’s your only option” in a very unfriendly tone. She prescribed an antibiotic.Fast forward to a month later & going to get a second opinion at north side & had to have an in office procedure & found out it’s actually a very serious condition in which spinal fluid may be leaking into my ear & would require immediate surgery.I could have caught this earlier if MRI’s, CT scans were done not if I took mucinex. Disappointed in this practice.

My Initial visit went great as well as my follow-up visit.Dr. Day was very pleasant along with the entire staff. There was no unreasonable wait time TERRIFIC SERVICE

Went to the Brookhaven office for an allergy test. The PA Crystal came in and immediately asked if I wanted treatment in person or at home. She did not give an other information about my results or the treatment plan. Without a full understanding of the treatment and surprised by her blunt and rushed manner, I was set up for at home treatment. The appointment was brief and I felt rushed out the door in the end. No explanation of what exactly I was allergic to or the financial, medical, or time commitment of the treatment. A week later on a Saturday, I received an email about an almost 3K$ charge for allergy shots. When I contacted Billing, they frankly told me I had already signed that I would be financially responsible for the entire treatment and that it could not be canceled. It took another 2 weeks to even get in touch with the practice manager to discuss my displeasure with my original visit. I was promised a follow up virtual consultation with a PA to discuss my results. Only after another 2 weeks and multiple phone calls in one day did I finally receive a call back. But it was not scheduled or confirmed. One afternoon I got a random call from the practice with an allergy technician, not even a PA, about my results. After a month of broken promises and poor customer service, they still thought I would continue treatment. I have yet to confirm the charges for the treatment have been dropped. I would not wish this practice on my worst enemy. They claim to treat you like family, but the kind of family who is only interested in taking your money. I felt like they wanted to make a quick buck off of my treatment. I never saw an actual doctor before they charged me for a years worth of allergy shots, which is ridiculous.

I was so happy when I could get an appointment the same day here when I had an ear emergency!Dr. Carothers, and everyone there, was really nice. I didnt have to wait long to be seen, and the appointment moved along pretty quickly. Great experience, Id definitely recommend this place.

They treated me great and made me feel better about the future off being able to hear almost normal

I had been dealing with a nagging cough for weeks, always worse in the morning. One of my family members recommended ENT Institute and Dr. Carothers. The office was super clean, chairs were spread apart for social distancing and the staff was all wearing masks. The wait was quick, I completed all my forms online.Dr. Carothers was great. He asked a lot of questions and was very thorough. He really wanted to get down to the root of the cough and how to help prevent it.Got a CT Scan done and someone came in to discuss payment with me prior to the scan to make sure I understood and there werent any surprises as I was checking out.Definitely recommend this office!

Honestly to me they horrible they dont communicate well with patients about procedure barely explain anything doctors and Nurse Practitioners are rude.. they claim they try calling but they dont.. I waisted my time and copayments here.;(

Crystal Gay, PA, was very nice and addressed my reason for visit; however, it was not clear that taking a look in my ears and nose AFTER she had addressed my reason for visit was an additional procedure for $493. No follow-up from office manager Dawn, electronic communication sent via their website, or a written letter sent via US Mail. I will not return to ENT Institute and advise you to either re-consider, or make sure you request to know what they may want to do that will bill you for additional procedures. Signing a bunch of electronic forms during check-is probably covering themselves legally, but basic consent is common courtesy. E.g. Just to double-check what Ive just told you, Id like to perform xyz procedure. Would you like me to do that? YES or NO

Rachel was very knowledgeable, friendly, gentle, personable, shes a people person someone you definitely want and need on your team. I hate needles but she made it painless. She truly enjoys her job. Answer all my questions. This is a new journey in my life and Im overwhelmed and needed a little hand holding.Belinda Dawson

This was my first visit! It is a new location and is very spacious and inviting. The front staff greeted me with a friendly hello and smiles. I had printed and completed the patient packet in advance, which I advise that you do to save a lot of time. There will be a few more forms to sign in the office. I completed a hearing test in a sound booth, and it was neat and informative. The audiologist was kind and professional and helped me to understand the tests. Dr. Carothers was professional, listened, asked questions, completed examination, wrote prescriptions and made follow up recommendations. He was friendly and I felt comfortable. Call them today if you need an ENT! It only took a couple of days for me to get an appointment.

I have worked with two of the therapists for vestibular therapy in order to correct imbalance issues. Both Allison and Jennifer have been excellent in devising appropriate exercises, monitoring my progress, and interacting in a cordial manner. I would recommend this service to anyone needing their services. They are knowledgeable and professional.

The people at the ENT institute were very professional. The staff is friendly and punctual. My doctor is Dr. Weinman and he is terrific. If you are suffering from persistent sinus infections like I was please do yourself a favor and call the ENT institute. I did and it was the best decision I ever made.

Is there anything less than 1 star? This place is not a doctor or any kind of specialist, they are THIEVES, watch out, I warned you. I visited for both my ears being infected, a serious situation with pain, I waited 1hr for the the DR. he spent less than 5 minutes to look at my ears and did not give me any information whatsoever, I paid in full for the visit fee although they did not do anything. 1 week later they send me a ridiculously high bill for no reason. I will file for a complaint against this place, they are THIEVES, NOT DOCTOR.

I had a great experience with ENT institute. Dr Weinman wasprofessional and, he thoroughly explained the process of having a Sleep Apnea Study.

The staff were courteous, it was a welcoming experience and I actually enjoyed being there, from the time that I walked up to the front desk until I left, I felt like I was being taking care of. Thank you all for a great experience.

Respected my time. Thorough treatment. Highly recommend

Very competent and professional. Discovered an issue that had not been diagnosed previously.

Hose and Tilly make you feel comfortable. Very professional and charming!

Easy to get to in Brookhaven. Professional and super friendly. Great follow up. When I called and didnt leave a message they called me back to see how they could help.

Dr.Weinman is The Best!!! He is So Kind and Considerate also Gentle but Effective to The Touch!! Thank you for making my visit Calm😊

Audiologist Mallory Marcis was amazing, patient and doting. She answered every question I had and made miracles happen! Highly recommend!

Dr. Weinman is a very kind, proactive, thorough doctor who listens to you and lets you participate in making your own healthcare action plan. I highly recommend him and will gladly retain him as my ENT specialist.

I always feel heard by Dr Carothers. Very positive experiences with front office staff and medical staff at every visit.

Saw Dr. Gallups for my ENT checkup and PA Crystal for my Allergy test. Addressed all my questions. Overall, pretty efficient office, maybe lack of a touch of personal experience.

I left this place crying and in pain. Went because of blockage in my left ear. The pa crystal tried to remove the blockage with the ear vacuum and it was one of the most painful processes of my life. She asked if I wanted to get drops to soften the wax or keep going. Meanwhile my face is clearly showing extreme pain. I told her I did not want to keep going. I don’t know what they teach at PA school or at this institute but they need re-education courses or they need to set people up with MDs.

With the new normal everyone in the office wore N-95 mask. Everyone was very friendly. From the front desk guys, to the people who takes your vital signs and notes, to the doctor. They made the visit very comfortable and that is truly needed in this day and time.

My visit to your facility was well worth it. Dr. Luckett was very helpful, considerate, and understanding. I would refer to anyone in need of an Audiologist (Hearing aid needs etc) Thank you so much Dr Luckett! Very Grateful!

The staff is friendly and professional. Everyone was so nice! I’m new to Atlanta and I’ve been dealing with ear and sinus issues for over a year now. I was really hoping to find a doctor who can give me some answers and they’re doing just that. I finally feel like someone is listening to me and helping me figure out what’s going on in my body. I highly recommend this office.

The Buckhead location is super easy to get in and out. The staff is very professional and took the time with me to understand my issues. They had a great next steps and explained them in a very easy way to understand.

I had a very good experience at the ENT Institute today. The service was prompt and I felt that I was being listen to which is important to me.

Dr Carothers is awesome he did a great job with my care I recommend him and his great staff

Generally it’s very hard to get an ENT appointment anywhere within a week. They have numerous locations which make it convenient to gain an appointment. The offices in Stockbridge and Brookhaven have very clean offices. The staff is friendly and personable. If your looking for an ENT, this is the place to go.

This was the best ENT appointment I have ever had!! Dr. Carothers and Chelsea,Jamie, and John were super awesome.

I have been client for almost 3 years and the service is always great at the Buckhead location.

Great place, great doctors. I’ve been here 3 times now, and haven’t had a bad experience. Quick, smart and efficient.

I am always very happy with my experience at the ENT institute. All of the providers I’ve seen have taken their time with me and answered all questions I might have. Their COVID policies in office could have been a little better in my opinion. They should have a clean and dirty pen holder.

This place is a scam, along with all the other “ENT Institute” places listed on google. ALL THE GOOD REVIEWS ARE BOTTED!!!! I made an appointment to see an ENT, and after waiting for almost an hour, there was NO ENT in the office. I REPEAT- THERE IS NO DOCTOR IN THE OFFICE. These guys are marketing pros, not doctors. DO NOT GO HERE!!!THERE ARE NO DOCTORS!

The office staff was very friendly and efficient. Dr. Weinman was great! He was very patient, thorough, knowledgeable, and kind. Highly recommended!

They were so patient with me having to reschedule my appointment a couple of times and then working me in. Jennifer Chen was thorough and explained what was going on. She wasnt rushed and took time with me to help me understand.

Incredibly kind and knowledgable staff! Got me in quickly for my allergies and are always prompt. Highly recommend

Called at the beginning of the week and was able to get an appointment at the end of the week, at a time that worked really well for me. The staff was wonderful: really kind, informative, and engaging. My PA, Jordan Miller, was really great at thoroughly explaining every procedure and reasoning behind her diagnoses. Sasha was wonderful as well and very much put me at ease!

My experience at the clinic was the best for that moment THANKS

Great service! I was in and out in less than an hour with my ear issue taken care of. Everyone I interacted with, from the front desk to do the doctor, was professional, helpful, and friendly. I would definitely recommend this place to anyone needing an ENT doctor.

Great place with knowledgeable doctors. I’m going back here if ever have to for any ENT problems.

Great Customer Service... Jessica along with the other receptionist are Awesome!!! I did not give it five stars because the actual visit with the doctor was too fast, it seemed very disconnected from the experience I was having before he walked in the door, the doctor left me with more questions than answers. The patient visit summary they sent via was also not as detailed as I thought it should be provided all the written, and verbal information I had given. FYI This was my first visit with this company and location.

Fantastic care and great Staff. I am during wonderful and feeling great after my office procedure.A new lease on Life!I can BREATHE!!!

If I could give them 0 stars, I would! They did absolutely nothing to cure the problem I went there for, yet theyve charged me over $700 OUT OF POCKET, even with insurance. During my last appointment I was forced to sit in the cold check-up room waiting on my doctor for over 50 minutes. Theyre not transparent at all with their costs (even after I asked for verification several times prior to my appt.) because theyd rather mail you surprise bills! My doctor was cold and had no bedside manner. Even after trying to dispute my surprise charges, I was basically told sorry, pay us anyway. Overall horrible experience.

I dont know where to start with this place. If I could give no stars I would. I have been trying to get a sinus surgery since May15th of 2020. I was told that my insurance dont cover in office visit. That is fine with me to have it done in the hospital. First of all in the HISTORY of me getting surgery of any kind, minor or major, what kind of place schedules a surgery and do not check with insurance first! The week of my surgery I get there on a Monday and surgery was scheduled for that Friday the 15th. I was supposed to get a covid-19 test and fill out paperwork. I couldnt get the test because they didnt have any at the office supposedly, and if it wasnt for me asking was all this covered I would have never known it wasnt covered. They would have done the surgery and then billed me for anything that wasnt covered. Based on previous reviews they do this often. That is scamming people!! I was then told I would receive a call to reschedule for the hospital because they were back doing surgeries. I waited a week no call, so I called and was transferred to a male surgery coordinator. I left a voice mail. No return call for a week. I called back, and sent to the voicemail of another scheduling coordinator by the name of Kaci. No return call from her either. I call to schedule an in office visit, and told the lady I havent heard from the coordinator and what is the problem with getting my surgery scheduled. She put me hold to ask the lady to call me to schedule and told me she would call me by the end of day. Never heard from her. I didnt go to the appointment because it wasnt my DR. in the first place and never received a call about my surgery. I finally get an email from her asking about my surgery. I actually received two emails which is unprofessional to schedule a surgery. So I replied by calling her and she still refused to call me back at anytime. I wanted an explanation as to why I have been ignored and why no courtesy call about the delay. I called earlier this week and no response was the last straw for me. I had no problem with Dr. Carrothers. It is his staff and if he wants to help people and make money , Kaci is not the one to enhance that!! What planet does she live on and in what world is surgery blown off and thrown under the rug for months! I suffered with sinus infection and had to be hospitalized on the 29th of July ! I finally reached back out to my previous ENT doctor who did my first surgery years ago that was successful and help me out and he couldnt believe the treatment I received there. Here it is the end of July and havent heard from these people at all about my surgery. She sends emails but dont respond to the calls about them. She trying to create a paper trail leading to nothing. Maybe she dont want to schedule black people at all. Not sure whats her problem. Cant find a corporate office to report this too at all. But its ok my review is detailed and real!!!! Run far from this place the billing and communication is the worst I have seen for a place that has 13 locations. Its summer time and this was suppose to be done in the spring!! Then had the nerve to want a $2 co-pay for no services performed the week of my surgery. I received no covid test before the surgery, all the paperwork I signed is void, because I never got rescheduled at all, so the visit was useless and didnt go anywhere!!! They can eat it!! They did nothing for me at all. Something going on illegal at this place with billing and surgeries. Cant put my finger on why surgeries are scheduled before insurance is checked first!!! Insane practices, and insane staff who is incompetent to handle patients information and following up is asking too much of this place. I got several signs to not let this place handle my surgery and run!! Dont understand why even the Dr. hasnt followed up with me knowing I was sick and was he actually concerned I had not been scheduled yet? Maybe he was told I would not respond to the emails or never called. Very strange and mind boggling. Got my old Dr. back!!!

Was able to get a timely appointment. The staff was very nice and engaging. Dr. Carothers came highly recommended from my primary doctor, and he certainly lived up to the billing. Discussed a very practical (and hopefully effective) approach to determining the underlying cause of my snoring and different approaches to address it.

Great service while in the appointment, but from the time I walked in they had me in the system a someone else. Which wasnt a super big problem, but it was frustrating to go all the way up to my pharmacy just for them to tell me the prescription hadnt been sent in. This was about 9 hours after my appointment. That was the biggest downfall for me. Other than that great service, great location, cleanliness, staff, etc.

Working with the speech pathologist, Stacey Tygielski, was an absolute dream. I went to see her with the desire to get my vocal chords to a stronger place so that I could get back into musical performance. She is a musical theatre geek so I was immediately excited to work with her. She is extremely knowledgeable, she introduced me to so many different things that involve speech, the throat, and breathing that I never would have known about. I saw her for about 4-5 months and in that time I could feel that there were improvements happening. She has given me tools that I will use going forward, not only for singing, but for general healthy speech. She is kind and brilliant, and I couldn’t recommend her more to anyone looking to build confidence in their speech. I will miss working with her and if I have any further troubles she is the only help I will ever need. Thank you Stacey!

Super thoughtful and receptive team at the ENT Institute. Listened to my symptoms and worked with me to figure out a proper diagnosis and treatment. Highly recommend them!

Dr. Weinman took the time to listen to me and explain exactly what was going on. Loved it here. Definitely recommend.

Dr.Jordan and her star are wonderful. I have nothing bad to say. Professional, listener and caring. A +

Great staff, great doctors, great service.

Office is always clean and orderly; staff members are friendly, professional and well informed so that they are able to provide any information needed by their clients.

Do not go here unless you want to be double and triple charged for visits. A PA will see you for 5 seconds to tell you they are referring you elsewhere, then document your old information from previous visits as if she performed the exam or tests, and then will proceed to charge you for a full visit. I regret the day I walked in the door here. Go see the doctors at Piedmont Ear, Nose, Throat, and Related Allergy instead. They tell you up front everything you will owe and never double charge. You’ll also see an actual physician so you don’t waste money on a visit for a PA to just refer you elsewhere.

The staff is friendly, polite, and attentive. Appointments never take that long. The young ladies at the front desk are always welcoming, and answer questions with a smile. Thee allergy doctors are very knowledgeable, and helpful with questions and concerns, giving excellent feedback, answers, and polite service. This is my very 1st time seeing an allergy dr, and I would definitely recommend The Ear Nose and Throat Institute to my friends and family.

I can’t speak to a person. I’ve been on the phone 20 minutes listening to their advertisements for themselves just trying to become a new patient. If I have to listen to the dude from The Fish talking about his sleep apnea one more time I’m going to go crazy.

Easy to schedule appointments in the portalLong phone waits for same day changesShort wait room timesGreat bedside manner by Jordan Miller and great Medical assistantThey listened to my immediate and long term concernsOverall great experience especially when I was not feeling well😃

**DO NOT RECOMMEND** Their charge for a 5-10 minute appointment with a nurse practitioner was $500. The NP was nice and the wait was reasonable at 30 minutes or less. The front office is the weird part... you pay your co-pay at sign in...weird but ok I get that. At check out they try to sell you alkaline water... very weird. After the fact I get a bill in the mail stating I own much more than the amount in the office. When I disputed the total they said tough, pay or go to collections. Could not get a manager to call me back.

Great team and awesome customer service! We just need to work on timely appointments.The wait is worth it just plan accordingly.Thank you all for great service!!

Great customer service. Dr. Marcis is caring and professional. The location I use is convenient to midtown and Buckhead Atlanta.

Pleased with outcome. Good and friendly staff. Didn’t have long waits. In house imaging huge. Dr C up on latest data, methods and tech - competent, confident and proficient.

Efficient & friendly staff. Well knowledgeable in ENT procedures.

Best service at a doctors office Ive ever received. The staff went above and beyond showing they truly care about their patients. I would recommend this office to anyone, they know what theyre talking about and actually listen to what you have to say, which I find rare in doctors and nurses nowadays.

Everyone was awesome!!! Pleasant, professional and FAST. Im very optimistic that I will finally have relief from years of allergy and sinus concerns. Thank you all for the wonderful experience.

Excellent Customer Service, Great and knowledgeable care. I Would recommend them any day of the week. Also they might be able to cure your allergy completely, just ask.

Good experience for my first time very hopeful they will provide me with some relief.

Very Friendly, Very Professionally. The Office Was Really Clean and They Move At Such Fast Pace, No Long Waiting. I would Definitely Be Going Back And Will Highly Reccommend This Practice To Anyone !

The staff is amazing...always friendly and efficient! The Doctors and nurses know their stuff and seem to genuinely care for the patient and do what is best for us.

I had a bad experience with ENT Institute when it came to billing and charges and clarity on what is covered by me and my insurance. I went in for a slight ear pain, dr checked and said there was no issues with my ear but they did endoscope and other services very quickly and when i finished I found a $600 + bill. 200$ for the visit and 400 for the other checks. I was billed for this later and when I called to check why my bill was too high they said we made you aware as part of the ton of paper work I signed upon check in. the insurance doesnt cover many of these high cost endoscopes.It seems this complain was not a surprise to them since they quickly offered to cancelled my next appointment I think they are a one time visit type of place and not into building a long relationship with patients.

Dr. Carothers was extremely thorough and detailed in what could be the problem and where we would start with treatments. I absolutely enjoyed the professional environment. Glad I took my co-workers referral.

This appointment was the most PLEASANT, INFORMATIVE, FRIENDLY, easy to get information, lively and easy to talk with. I actually talked with staff members and not talked to them. They made me feel more than welcome to return tomorrow without hesitation. Thank you, thank you, THANK YOU SEE. SEE YOU ON MY NEXT APPOINTMENT!!!!!!!!!!!

Very friendly staff. Short wait time and visit was very though. Took the time to make sure all my questions and concerns were answered. Happy patient!

My experience with the ENT doctor was life saving and beyond words. The professionalism and knowledge was outstanding.

My experience was excellent. Stacey Tygielski is an excellent speech therapist that invests so much into her patients progress.

First of all, AVOID THIS PLACE AT ANY COST!!!I have been to ear nose throat institute few months before. I would like to share my horrible experience over there.After my doctor’s visit, they send me a bill of 272$ for a procedure. I was not at all informed that what the doctor is going to do will be considered as a procedure and will cost you more than my co-pay. When I called them, the billing lady (can’t remember he name) told me that I have signed the consent that I will pay for any procedure.How a patent going to know, what the doctor is doing is considered as a ‘procedure’ or not? Yes, I have to pay for procedure. But where was NO Informed consent, where the doctor will ask a patient that this is a procedure and you will be charged.After several month of trying to chase them, today I finally manage to talk to the billing department. She was extremely rude and told me they are going to put a billing agency if I am not paying the bill. And then she said thank you three times a row and just hang on the phone. How immoral and unethical that is? Is this considered as customer service? Am I paying for this? As a patient I have full right to know before any procedure, if I need to pay anything out of pocket. I was never ever informed.I would request the authority to take action and revised the bill. This is Just wrong to squeeze patient without even letting them know.

I was having some ear issues and wanted to book something before traveling. I was able to make an appointment with a doctor for the next day! The staff is friendly and operationally efficient. After the nurse saw me the doctor came right in. Dr. Carothers was knowledge and soothed my fears. I’m looking forward to the treatment plan and follow up appointments. 👍🏽

Dr. Jordon and the ENT team went above and beyond for me! They are helping me finally get better!

VERY NICE OFFICE. TAKE YOU ON TIME AND THE OFFICE SEEMS TO RUN REALLY WELL. DEFINITELY, SEEMED TO KNOW WHAT THEY WERE TALKING ABOUT AND I FELT THAT I RECEIVED THE ATTENTION I NEEDED. I WOULD RECOMMEND THEM.

Great service. Very minimal wait time.

An amazing patient and kind dr. ! Great great caring and helpful office staff as well!

They are great. They explain the problem and how they plan to treat it.

Professional. Fairly timely. Gracious and reaonable. Competent medical facility and staff.

Dr. Carothers, Alicia Gainey P.A., Sasha and Chase have been amazing and thorough throughout my entire surgery. Highly recommend.

This office makes the best of your situation. Soooo comforting from the moment I check in, all my paperwork was prepared they let me be aware of everything going on Dr. Carothers is very detailed and the staff is so amazing !!!

The receptionist wasn’t too friendly but the nurse and doctor made up for it. I went in for Botox and was treated very well. The doctor was very knowledgeable and skilled. I’ll definitely go back.

Friendly, prompt and efficient service. Highly recommend.

A fabulous office from the front desk people to Kamila and Alicia. First time I have ever gone to an ENT and I would highly recommend this office.