We have contacted the Il Department of Public Health and filed a formal complaint for abuse and neglect. I am waiting for follow up but until then decided to provide this personal review.If someone is harmed in your facility, work with the family for resolution not excuses and indifference. Instead of blocking information, consider adopting an appropriate approach for risk management and try a compassionate response. What my family was told from the administrator was he had only been in his job for a month, owning no responsibility nor compassion in regards to my family members adverse event. Over a week later, they remain in the hospital receiving supportive and appropriate care, unlike what this facility provided.No one has made any effort to be honest, apologize nor create a resolution. Being a Registered Nurse myself for almost 35 years in healthcare, I understand that errors can happen but neglect of basic care and lack of the ability to provide safe care is Neglect.I am appalled that this facility has a 5 star rating with no tags.