Got new glasses two weeks ago at Costco. Spent $260 on them. Tried wearing them for about two weeks and they were super uncomfortable, they were killing the bridge of my nose. I went back 4 different times to have them adjusted and even after all that I could only wear them for about 4 hours without them feeling super heavy on my face. I think the reason for this is because the ones I got were quite a bit larger than what I am used to. I kept having to go back to my old prescription glasses that I have had for two years. I went to Costco today to see if I could return them because they were so uncomfortable. After I explained that I had them adjusted 4 different times and that they were still hurting the bridge of my nose, she said no problem and that I could exchange them for a different pair. I decided on a pair that is smaller like I am used to wearing. Thinking these will be much better. I will know when the new ones come in in two weeks. I must say the customer service was fabulous today! They were super nice and happy to help. An added bonus is that the new ones I picked out were $40 less than the ones I originally bought, so I got $40 cash back. Can’t wait to get the new ones! Thank you Costco for making life easy.....#WellWorthTheMembershipFee

Dr. Reeves gave me the most thorough, precise, and brilliant eye exam I have ever received. I had never had retinal imaging and assessment before. Very careful and clear in his guidance. His passion about the subject, and his ability to teach, made this a very valuable experience. Fair price, too. The eye exam deserves 6 stars.The glasses help, on the other hand, was bossy and inconsiderate. Only go for the exam.

After an awful experience somewhere else, I decided to try Costco optical and I am so happy I did. The optician is marvelous and knows what she is doing, and the frame selection is great, from the Kirkland brand to designer brands like Gucci. Prices are more than reasonable and the end product was very satisfactory. Not to mention how quickly I got my prescription glasses and sunglasses!

Dr Emily Schafer did my eye exam and noticed some problem.It was Saturday afternoon and she called various eye specialist to see if they could see me urgently, she got an appointment for me for Monday but didn’t stop trying to get something close by. She even shared her personal cell number to reach out.I would have serious trouble with my vision if I didn’t see Dr Emily at Costco vision center.She is a caring professional.

Was examined by Dr Wang yesterday who did an amazing job completing the exam and explaining my options. This was an exceptional visit.

Professional. Optometrist was excellent. Excellent service in eyewear store.

Dr. Holtz is excellent. She knows what shes doing and does it well.

Waited two months for contacts trials...never came despite calling multiple times. Ordered the Cooper Vision brand that was strongly recommend with the prescription given though I preferred a different brand, which did not work for me and a waste of $80. Called to request trials of my preferred brand, been waiting another 1.5 months for those to come in... still no call or update. Will be getting eye care somewhere else.

Profession staff, good quality, and short delivery!