Katie did an amazing job on my laser hair removal!! She is so kind, makes you feel comfortable and gets every spot. She understands the pain and squirming and makes sure you are as comfortable as possible. She is the best person ive dealt with so far (Although they are all wonderful). She doesnt disappoint!!

Please read before you come here or sign any contract with IDEAL image.I am really disappointed and I feel that I have been cheated.I came all the way from NYC to Albany to do retouch because I did not finish all the sessions covered by my package with IDEAL imageI still have one or two more sessions remaining and I was not able to get them because I had major surgery.After I finished my last session, the employee asked me, when do you like to schedule your next visit.I told them not to schedule me because I will have surgery and I will not be able to schedule any visits for one year. The employee never mentioned anything about my contract and that I will lose my last one or two sessions if my contract got expired.After one year I called and scheduled an appointment and two minutes before my session begins they came and told me that I have to pay extra money because my contract with them is expired and I have to pay a deductible or I can not have the session. The deductible was not a small number.I paid a lot of money and they collected money for sessions that I never received and now they ask for more. Be careful before you come here

Francesca provided a friendly experience with amazing results. I would highly recommend booking with her for your aesthetic needs. She was honest and trustworthy with her assessment which is highly appreciated - Skill set was professional and on point!

Francesca was wonderful—I am very impressed with the professionalism of this first experience at Ideal Image. The women at the front desk were also very friendly, helpful to me and understanding from the crazy day I was having. As being a local salon owner, it is always important to me to acknowledge when you enter a business with wonderful front desk customer service as they are the “face to the place”. I have received 8 laser treatments previously at a different location (not Ideal Image) before starting completely over and & I can definitely say it is a complete different experience. I am very pleased to have had Francesca. She is a sweetheart, very knowledgeable and her professionalism was exceptional. Looking forward to my next treatment and additional services that I cannot wait to try! Thank you Ideal Image[Albany]!

An amazing experience, I highly recommend. Francesca is always very friendly and does an excellent job! The environment is clean and quiet. Service is very quick and everybody there has been professional and kind. My results have been amazing… life changing. Will definitely be a long term customer!! If you’re thinking about it definitely do it!

It is quick in and out each visit. All the staff are very pleasant to deal with. It would be nice if I could stay with the same nurse that I started with, I get a new one each visit. But they all have been great! Very clean establishment! I have already recommended to friends and family.

This was one of the best decisions I’ve ever made. My quality of life has increased immensely by not having to shave all the time. You see results after the first session. This summer has been so nice not having to stress about making sure my armpits, bikini area, and legs are shaved. It is so nice to have the extra time and the piece of mind that I’m not hairy. Francesca is one of my favorite nurses. She was super knowledgeable and explained the process to me to ensure I most out of my laser package. She made sure to go thoroughly over each section and that no spots are missed. Even thought they are using the laser in personal areas I felt completely comfortable the entire time.I highly recommend and wish I decided to do this sooner.

Todays session was exceptionally painful. The first cool sculpting session was painful but after 10 minutes I was numb and could relax. This time the pain lasted through the entire treatment on my left side. I almost hit the button to have the machine turned off, but its so expensive I didnt want to throw all that money away. I have a very high pain tolerance so this really, really hurt.

My technician, Katie, was very helpful, informative and made me feel extremely comfortable as I am nervous with injections.

I have loved my experience at Ideal image. Every nurse I’ve had is professional and makes me feel so comfortable. I recommend this place to everyone!! Francesca was my nurse today and the first time I had her. She was so nice and did a wonderful job.

The customer service starts at the front desk with the most pleasant staff members who are willing to accommodate whatever your requests are to the best of their ability.The care given to you by the nurses and specialists (Katie and Leigh Ann are the best!!) is just amazing and you leave feeling like the best possible version of yourself. Already looking forward to my next visit.

I absolutely LOVE this location so much!!! And Francesca was amazing to work with! I did Cool Sculpting and was able to lose 20 pounds so far!!! I am going back to get more done around my muffin top! I have multiple sclerosis and my fatigue makes it hard for me to work out, but I am trying my best to eat better. Eat less-move more is my motto, but I am VERY grateful that Cool sculpting can give me a boost in my weight loss journey.

The staff is super friendly & very professional. My one & ONLY nurseis Katie, she makes the sessions go so fast & easy. Ive had great results with treatments in a very short time. I recommend Ideal Image.

Although it was not the nurses fault I was very displeased with this entity. I canceled two other appointments to make sure that I made it to my appointment tonight and upon my arrival I was told they weren’t able to treat me as I did not follow guidelines for pre-treatment. I was never told there was restrictions prior to coming there today. This is definitely something that should be explained prior to coming to our first appointment.

I can’t say enough about how wonderful Franchesca was through my treatment. She was warm and friendly and answered all my questions in a professional manner. It was reassuring to be under the care of a nurse. I was so happy with my experience that I signed up for the lifetime plan!

Stellar experience! I have been here twice now and the team has taken great care in making me feel welcome, answering my questions, and providing through laser treatments. Marissa has been so kind when checking in and out, and my nurse, Leigh Anne, goes out of her way to explain the process and ensure my comfort. I am very happy I chose this location for my laser hair removal needs!

Francesca was wonderful! She was exactly on time and instantly polite. She went in detail on everything i needed to know about my procedure which made me feel safe and confident about taking the next step of booking my appointment! I highly recommend anyone who comes to Ideal Image requests Francesca as their nurse.

I’ve been to three other ideal image locations and this one was by far my favorite! Would 10/10 recommend for any treatment!

I had Amber as my nurse today for my laser hair removal treatment and she was amazing!! So kind and thoughtful, she talked me through it, made sure I was ready, gave me an ice pack in between and made me feel so comfortable. I’ve had a lot of great nurses here but Amber really stood out. The space is always clean and the staff is very kind, I highly recommend ideal image!

Francesca was very friendly and knowledgeable. She helped me review my previous results and then chose the next best step moving forward based on my own personal goals. She didnt try to upsell me anything but instead just focused on what would and wouldnt work for me. The facility is clean and has a comforting feel. I would definitely recommend this place to anyone looking to improve their current physical condition.

Francesca was right on time and very professional during my laser appointment. She went at a pace that was comfortable for me and was able to walk me through my treatment schedule at the end. I am now only 4 sessions in and starting to see great progress!

Francesca was so nice & patient with me. She helped make the process a little less painful. I’m booking with her every time! 👏🏽👏🏽 Francesca if you see this, I appreciate you girl lol 🤍

Francesca does a wonderful job and she has first hand experience with some of the treatments, so listening to her results really inspired me to get some of the same ones she said she loved! I definitely recommend seeing her, she does a great job and is very personable!!

I am so happy to have Katie as my practitioner/nurse. She is friendly and attentive. Service at check-in and check-out is also very pleasant.

I had a wonderful experience with Amber this week! She was so great to talk to during my treatment, it really helped to distract from the discomfort of my laser hair removal treatment. On top of how wonderful the staff was, the treatment rooms continue to be spotless and comfortable for every treatment I attend. Overall Ideal Image has made my hair removal experience my pleasant!

Francesca was amicable. I have yet to determine results. She did listen to my concerns. And was respectful.

Francesca was very attentive and took time and care with me! Very friendly and made me feel comfortable. Highly recommend.

Francesca was amazing ❣️ I would definitely recommend her to anyone for their first time. She explained everything in details during the process. Thank you!

Francesca was lovely and professional and went as speedily as possible. 5 stars

Good experience good price friendly staff! My results have always been great.

FRANCESCA WAS AMAZING , INFORMATIVE, EXPERIENCED, KNOWLEDGEABLE. SO HAPPY TP HAVE HAD HER TODAY AS MY NURSE! SHE IS A SUPERSTAR!

Francesca was a really sweet nurse who was really helpful and patient with my treatment! She definitely wanted me to get good results!

Francesca was extremely kind and made sure I felt comfortable throughout my session!! Loved her !

I went once before and it was just okay. Tried them a second time and had Terina and she is AMAZING! Great communication and gives you exactly what you want. I highly recommend her.

Francesca was amazing! Super sweet and professional

Place was clean as usual. Service was great. Nurse told me what she was doing to do before doing it.

I absolutely LOVE Francesca!!!! I will be booking with her everytime!!!! So down to earth, caring and excellent at what she does

Terena was very gentle, extremely professional and the results are amazing. I will be going back soon. I had Juvederm injections around my mouth and upper cheek. The results of the upper cheek were so good it actually lifted the lower part or gave the impression. I will be going back for more.

Went in today for my laser hair removal appointment and had an amazing experience! Amber was very professional and did a great job. Highly recommend.

Everyone is so nice and friendy, but Leigh-Anne is amazing! They walk you through every step, and answer all your questions with a lot of patience and a smile. Definitely recommend. Consultations are free!

I had signed up fo cool sculpting during the COVID deal, where I was supposed to receive a 36 month interest free loan. I selected and signed for the 36 month interest free loan that my consultant had told me to. However that is not what I received. I have now been charged a ton of interest to my account. I honestly only tried cool sculpting because of the deal and would not have tried it otherwise. I had very minimal results with 8 sessions and am losing more with my exercise routine that I had started many months after my last treatment. If I had received the deal, I probably would be okay with not losing much, but I have tried contacting ideal image through the location and their consultant at least 6 times to have this fixed. They keep saying I have to contact my loan borrow even when I tell them how my loan borrow tells me to contact them. I have left emails and messages and still have not received a call back. I am very dissatisfied with my experience because I am having to pay more than I was quoted and I did not lose inches or the 20-30 pounds that my consultant had told me I would lose. I had only lost about 3-4 pounds and .5 inch from my 8 sessions of cool sculpting.

My nurse was very professional as well as very gentle and caring,

Francessa was very good at receiving and making confortable for the receiver and I feel wonderful.

All staff is wonderful- especially Amber!! Would recommend to all.

Leigh Anne P is amazing!! I’ve had a few different services now with her and just signed up for more. She’s very knowledgeable and trustworthy. The communication is great for scheduling, appointments and promotions.

Francesca was an amazing nurse. I was comfortable and enjoyed my experience.

Terina has now done 3 of my treatments and she is gentle, talks to you the whole time, and makes you super comfortable. I highly recommend anyone who comes here to recommend her!

Franchesca was so sweet and professional!

I was hesitant at first to do laser treatments, but after the ladies at Ideal Image talked me off a ledge, I started it! I had another treatment today with Amber, and she honestly made me feel so comfortable, talked me through the whole process, and made my experience 100x better than I could’ve imagined!

I give Katie a 10 plus! She is sweet, professional and very knowledgeable.My only issue is with the corporation, the corporation that thinks one sale is good for all. Well it’s not. the price of 15.00, Per unit for Botox is terrible. Yes Katie explained the amazing 8.90 per unit. But it doesn’t work for all. At least 10.00 per unit for people who can’t do the 250.00 down and then the cost of the 8.90 per unit. Even though I really like Katie I will seek Botox elsewhere, unless the corporation people can make it affordable for all.SincerelyCherie C

Just got my first ever lip injections today at Ideal Image with Terina. They took care of me A-Z. They made me feel comfortable and right at home, and they were happy to answer any questions I had. The staff is so friendly! The numbing cream that they used was amazing, I did not feel a thing! Totally painless. Terina listened to exactly what I wanted to see, and produced amazing results, just what I asked for. She was a doll to work with and I can’t wait to go back!

Francesca was amazing! I have been here 4 times and she is covered all the basis:)

Great experience and very friendly and knowledgeable staff.

Amber energy an vibe was so comforting she’s very knowledgeable of what she’s doing and explains as she goes, i will request her for my following appointments!!!

Leigh Anne Plemenik at the Albany location is the reason I love Ideal Image. She truly listens to what I am looking to accomplish and recommends exactly what I need. Not more... just what I need to get the right results. She makes excellent recommendations. As a sidenote she is very patient and has actually tremendously helped me get over my fear of needles. The staff is also very professional and helpful. Always a positive experience!

Amber was amazing! She made everything super quick and was very nice to talk to!

I had the greatest experience I would recommend anyone

Everyone from start to finish makes you feel comfortable and welcomed. They are so professional and the results are amazing! I would highly recommend Ideal Image to my family and friends!

Shauna the nurse technician was incredible! I had many areas done (chest, upper & lower leg, underarms, bikini and chin/neck) and the appointment lasted for 2 hours. She made me feel so comfortable and relaxed even though at times the treatment itself can be uncomfortable. The room was very clean given new health codes with COVID.Although I do agree that the pricing can be high. When i first came to IDEAL i felt like I was wasting my money by just getting chin and neck. However, this time around I was able to take advantage of the 5 areas promo AND was able to get a current customer discount. They also had quite a few other promos going on for Full leg, and the 70% off promotion. If you can take advantage of the promos like I was able to, then I really believe the treatments are worth it.I have dark/course hair, and honestly, this is just something that makes me feel more comfortable and provides a convenience. Overall I would recommend. I think the benefit comes from being able to have larger areas completed.

The bbl treatment was more painful than I expected. Apparently I am sensitive to things on my face. While Im looking forward to better skin, Im not looking forward to the next treatment. ouchy

It was a very pleasant experience and can’t wait to see the results. The people were very nice and friendly

It went really well. Everyone was patient, accommodating, worked with to figure out the best installment payment I could afford.

Every time I go ,I leave feeling more self-confident and ready to take on the day !And Amber made my day !!!

Ideal Image Albany is great! Everyone is so friendly, professional and makes you feel comfortable. Terena is fantastic. I would 100% recommend this place!

Two stars are for the first person who scheduled me for my consult, she was lovely! i am very interested in laser hair/fillers but this company will take advantage of you. the consult itself was almost embarrassing. the representative was uneducated in her field and was honestly a little rude. their scripting pushes sixteen sessions for laser which is almost twice as much than anyone would need. when asked to quote without the package, i was met with confusion and dismissive words. the entire time i was extremely friendly and that seemed to just annoy her, the consultation lasted about thirty minutes and was just a very belittling experience. none of the discounts previously discussed were applicable. i am prepared to invest thousands of dollars in myself but not with company.

Service is excellent! Leige Anne is friendly and professional!! Highly recommend this facility.

This review pertains to their HQ, not the Albany location.The sales representatives of this organization are misleading and dishonest. I was assured I was be able to get an appointment prior to my moving date and that was not the case. I now live hours away making it nearly impossible to get to my appointment. Calling customer service doesnt help because they refuse to help with a refund based on contract contraints even if their sales representatives breach the contract. What they are doing is a scam.

I love this place!! The staff are all so knowledgeable and friendly. I feel very comfortable coming here, their COVID precautions exceed many places I’ve been to. Space is clean & professional! To top it off the procedures I’ve been getting are game changers, don’t walk- run to get your appt. A++

Such a nice visit it was quick friendly and efficient.

Terina is the sweetest. She is thorough, friendly, and makes me feel comfortable.

I got laser hair removal and they made me feel very comfortable

I am obsessed with how amazing Katie’s work is!So I am pretty new to the whole filler thing. I got my lips done less than a year ago by a plastic surgeon that really did a bad job.I started to notice that my top lip was uneven and I needed to get more filler so I made an appointment at Ideal Image with Katie, And OMG!! She was super sweet and professional. She really took her time and is a true perfectionist.It is really hard to find someone that does a good job at filler especially in this area. I took a chance and just made the appointment and I’m really happy that I did. I wanted a nice full lip and she even made my border and shape perfect! Absolutely no complaints and I highly recommend her! Amazing!!!!!!

Was beyond nervous after gotten a burn from another facility. Let me just say, today’s experience at your facility almost pain free!! All of my worries and apprehensions are now gone! Totally ready for my next session ☺️ Thanks

Shawna is awesome! She made me feel very comfortable, and talked me through the whole lip filler process. She also answered all of my questions. A pleasure to be in the Albany office

Such a great information ⭐️⭐️⭐️⭐️⭐️ We’ll explained

Everyone was very welcoming and professional!

It was fast, easy and Covid-19 protected. My nurse was wonderful and the staff is polite and professional.

Nurse Francesa was great.

Shawna was amazing! Made my first time a breeze. Really makes you feel comfortable and at ease. Shes great!

I love this space! Extremely accommodating to my schedule. Ive had two different nurses so far and both have been excellent. Efficient and so kind. I always look forward to coming here for my hair removal treatments.

Today, I was running a bit late but they were able to take me at a later appointment no problem! Then I arrived early and was able to come right it. Every time the customer service is great👍

Great staff! Very friendly and knowledgeable about procedures

Amazing, friendly staff. I have been treated for laser hair removal and the technician was so sweet. I also received filler and Botox and my nurse was amazing! So friendly and wanted to make sure I got the results I was looking for, very hard to find injectors that are so concerned for not only your health but the look you are going for. 10/10

I have had two treatments so far and the staff has been amazing. The technician Katie is very friendly and professional. I had an emergency and had to cancel my appointment and the staff was able to squeeze me in the next day. They have all around been great!

So far Ive had one area completed and have enjoyed the experience and results so much that I just HAD to come back for a second area! Today was my first appointment and the staff is just as friendly and knowledgeable as always. I will always love Ideal Image!!!

Ive been coming to ideal image for over a year now for laser hair removal and have had excellent experiences each time. Great patient care here! I would highly recommend. .

I primarily see Leigh Anne who is exceptionally skilled. She has a tremendous eye for the right aesthetic. She makes recommendations and never lets me “overdo it”. It is such a professional environment—She has even helped me overcome my extreme anxiety about needles. I could not be more pleased with the results!

Very professional and very kind a lovely place I will come back again fo sure. Thanks a lot

Terina was amazing! Requested her for my next appointment :)

Leighanne was great. Very friendly and professional.

I just moved back to the Albany area and found Ideal Image. I was excited to find a friendly staff and an affordable financing plan. I was approved for $7,000.00 and had 2 separate procedures done. I had Ultherapy on my face and neck and cool sculpting. When I went to make a payment I was told that I had 2 separate accounts and I had to pay $149.00 a month on each one. I was shocked and was never told that each procedure was a separate loan. I was going to have another procedure done but based on the fact that it was going to be another separate charge. I felt as though the financing was misleading and I was never informed that the was the case. BEWARE of this misrepresentation if you are getting financing through this organization HCS. When you get approved for a loan it should be 1 payment!!!!!!!! RIGHT? I would love to hear back from one owners please.I have to say that I am pleased with the cool sculpting results but not pleased with the financing AT ALL!!!!

Everyone is always very friendly and I love how quick the appointments always are.

Marissa was able to answer some questions that I had for a while and Katie was fantastic during my BBL treatment

Very nice staff, loving the results so far!

Katie was awesome they have such great service she was super fast and so nice :) !!

Started with laser hair removal everyone was always so nice and helpful! A deal came up for Cool Sculpting and who doesn’t want a little help with trouble spot especially after kids! It was a lot of money but they offered financing for it so I thought why not. Didn’t work for me Nicole was so incredibly helpful through the process and making me feel better. She was knowledgeable and just wanted to make the situation better for me. I will continue to do business with them! Great group of women there

I had a great meeting with my consultant and purchased $6,000 worth of services but can’t get in till Dec and haven’t heard from anyone in a week about actually getting in to have these services performed - you took my money but I’m supposed to wait two months to receive the service? Not a good first impression.

Coolsculpting did not work at all. Not even a little. At my follow up appointment in Albany (Colonie), NY, the staff could not find my before pictures to compare with the after photo. They said they’d get back to me and have not returned my calls in weeks. My results were consistent with ratings online. I will call corporate and join the other reports to BBB if I do not hear some resolution given they lost my photos.11/23/20: I have received no correspondence despite my attempt to call twice more since this review was published and the company replied they would reach out to me. Have not yet heard back from anyone. Awaiting a return phone call from the manager Nicole. 12/7- Trued calling again, still no return phone call.

Not happy with follow up/touch up appt. for Botox.

Super fast response time and honest people! I was interested in laser tx but was given a very thorough and honest explanation that I would not be a good fit for the treatment given my red hair. Thank you for your expertise! Hopefully technology continues to advance and I will gladly be a repeat client!