I have good experiences with the Schenecatady and Clifton Park locations but the Albany location I would avoid. It appears that they over book and their system of getting information from the front desk to back clinical area is very poor. I sat the waiting room for 40 min only to inquire and find out the information didn’t appear in the back. She then told me they would come right out to get me and it was still another 15 min.

Great doctors. I have a rare condition with my eyes where I tear the retina several times a year in each eye. The doctors here saved my eyesight in both eyes many times over with various surgeries. I now have perfect 120/120 eyesight and with stable retinas.

I had the most thorough eye exam given to me in my lifetime. The visit was so well run, and there was no time wasted. Each segment of the exam was well performed, and I will be returning. Dr. Ebbing was so clear and informative about my results. I will be recommending Dr. Ebbing and his staff to my friends!

I have been a patient at Ophthalmic Consultants of the Capital Region for many years, specifically with Dr. Robert Sax. I chose him for his expertise with diabetic eyes. Last week, I called because I was concerned about a vision change. They could not fit me in with Dr. Sax immediately, so I saw Dr. Cosa-Nuovo the next morning. She was excellent to work with, but she recommended I also see Dr. Sax for follow-up, which was scheduled within the week. On seeing him today, he quickly assessed the problem and treated one of my eyes with Laser surgery. It is already improving. The second surgery is also scheduled. Great office, all the staff and technicians are professional and friendly.

If I could leave this provider no stars I would. I dropped my grandfather off for an appointment for laser. After waiting in the car for over an hour in a half, I went inside to see how much longer it would be. He was still sitting in the waiting room--the receptionist stated she did not know why he was not seen. I asked if he checked in they stated they received his paperwork. I explained that I needed to run and pick up my daughter and would return to pick him up. Came back 20 minutes later the office was locked and all the lights were off. They never called to inform me his appointment was done. He walked home after having laser.

I came here for my son today that has a scratch in his eye. Our appointment was at 3:00...it is 4:30 and I have seen 4 different people, techs, doctors, nurses, etc. Still have no solution and was just told by the front desk that most appointments here take 2 hours. Maybe you should stop overlooking and see you patients in time...absolutely ridiculous to wait around for 2 hours to be seen.

Dr. Bianchi was good but the billing office is horrible. I received a bill after a regular annual visit appointment, I called multiple times and explained that my insurance company fully covered this visit. My vision insurance paid my appointment, however the bill office wanted that I pay two times, why ? I don’t know 🤷🏻‍♀️ I did only one appointment.The worst part was when this office sent my bill to collection agency, and offered to me paid them to correct the bill as a the resolution. At the beginning I was reluctantly accepted it because it was unfair. However, I didn’t want to be reported to the national credit agencies and I paid todo this office. The bill office knew their error but said “ Pay us and then we will fixed the mistake”I have sent multiple letters and email, until now I have never received a answer from this office.I hope somebody can read this notification, send me a answer and return my money.

The whole experience at the Albany location was easy and efficient. They seem to get a lot more patients than other eye doctors, but I was seen quickly and given plenty of individual attention. Dr. Ebbing was great and so were all of the techs and assistants. Their system is sort of like an assembly line, where you get brought from room to room for different parts of the appointment. They are highly organized, attentive, and super friendly, which is probably why the system works so well for them. Also, the coronavirus protocols are strict, which made me feel comfortable being indoors with a relatively large number of people. They also take most insurance plans and the glasses prices are fair.

Does anyone introduce themselves anymore? Its one thing to say my name is ____and this is what we are going to do, than to sit down at the computer type some things in and come at your eye with drops and stuff. From the person that brings you to the room, to the eye tech and even the doctors too. We are people, lets treat all with respect.

If we could leave this provider 0 stars we would. My daughter dropped my father off for an appointment for laser. After waiting in the car for over an hour in a half, she went inside to see how much longer it would be. He was still sitting in the waiting room--the receptionist stated she did not know why he was not seen. She asked if he checked in they stated they received his paperwork.My daughter explained that she needed to run and pick up my granddaughter and would return to pick him up.She was back within 20 minutes & the office was locked, all the lights were off. They never called to inform her his procedure was done. He walked home after having laser.I called this am asked to speak with the office manager after explaining to the girl who answered my call why I wanted to speak to the office manager she told me it was not their job to babysit my father after his procedure or to make sure he had a ride home. They are the worst do your self a favor and take your loved ones somewhere else !!!!

Called the billing office about a question I had with a bill today and the lady that answered was the rudest person I have ever met in my life, barking at me and telling me that I am wrong and that my insurance did not cover my visit when she was 100% wrong as my insurance provider called them after and got everything cleared up for me. I don’t think I will be going back to this place after the experience I had with their billing department. I have met nicer workers at Walmart than this lady. I don’t understand how someone can be so rude to a customer. If I could leave no stars I would, that lady needs to go.

I booked an appointment and told them my insurance changed and they said no problem we take that insurance. They took my new insurance information and put it in there system. I show up for my appointment and go through the covid questionnaire then filled out medical questionnaire. She then asks for m6 license and card. Then she said the Dr who they made my appointment with does not take that insurance but others do in practice. So I would have to reschedule for another day as they where not in office. I drove 45 minutes each way and took morning off from work. I will not return and very unprofessional

Dr. Castronuovo is superb: she is thorough, listens to you, and asks about and responds to your concerns in a clear fashion.

I recieved professional and timely service. I reccomend this service with very high regards.

Took over 4 months and 5 trips to the office to get my contact lenses. They tried to bill me multiple appointments during this time. I have 2 insurances and still ended up having g to pay them for what they called a contact lens exam. Wont be going back to them anytime soon.

I have gone to them, for a long time. They offer excellent care, and everything, can be done right there. I am very confident, in all the physicians there. They have many offices, and schedule you, at your convenience.

Very professional yet friendly from the moment you walk in. Receptionist is efficient and extremely personable. The tech assistant gets you into a room promptly and completes the preliminary requirements without delay. The doctor arrived within a few minutes to complete the exam and discuss her findings and my questions. This was all post Covid.

Everytime I come here for a yearly check it is 3+ hours they cant get you through the tests in one go. Its test, waiting room, test, waiting room, test, waiting room an then 30 +minute wait in the waiting room again to see the doctor. Then you have to go wait at the opticians.

I saw 3 different doctors, all of whom were egomaniacs. The wait time at each appointment is ridiculously long. Don’t plan anything else for the day. One time I sat in a room for 40Minutes, got bored and walked down the hall. The “doctor” I was waiting for was in his office reading the newspaper. During the cataract surgery the “doctor” scratched my eye resulting in 2 weeks of hell. They suggested $5k special lenses but forgot to mention they dry your eyes out. To dat, still not right. Discomfort daily. Do yourself a favor - run the other way from this practice. One star is too much

All staff treat patients with kindness and respect. Each Dr. has a specialty at which they are excellent, which is both a blessing and a curse. Ive been a patient here for many years. At any one time I am scheduled to see no fewer than 3 opthalmologists. Each Dr. routinely schedules me to see another for a particular reason. Ive seen so many that, at this visit, Dr. Rabadi asked me who my primary Dr. here was and I was unable to answer because I thought he was, since I have seen him longer and and more often than any other. He decided that one particular Dr. I had seen only once when another was not available, was my primary and scheduled me for a visit with that Dr. in 3 months after I told him about a recurring problem affecting my vision now, but not giving me any guidance on how to address the problem in the meantime. In my opinion, this results in too much fragmentation. I have a masters degree, but would be unable to tell you whom here is treating me for what at any given point in time. So for the next 3 months I am left treating the problem I currently present on my own, which should never be the case. They need to overlap a lot better than they do now, but, that said, each is incredible at his/her specialty and I have no intention of going elsewhere.

My primary concern with this place is the wait time. I went there few days back as I got a conjunctivitis infection. That day i waited around 2 hours before a doctor came and checked. I was sitting in the room with lights off(i was sensitive to light); i seriously thought that they have forgotten me.Today i went for a follow-up checkup at 9AM(reached at 8:45am), i waited till 10:15 to be seen by a doctor. He came for 2 minutes, checked and left. Now I am not commenting on his expertise but the wait time is killing. As my eyes were doing fine, I guessed it will take half an hour or 45 min max, hence informed my office people that i will be back by 9:45(place is like 5 min from my office). Left at 10:22 as there was a long line at checkout counter. I actually didnt check out as I couldnt wait any longer(had an urgent meeting at 10:30).I would recommend this place if you have lot of time to spare or can take half a day off on the day of your check-up. Could it be that it was a chance that i had to wait for so long two times consequently..might be..but I didnt hear other patients cribbing about it too...so may be not!The staff is polite and nice though!

I never saw such great efficiency in a place of business as at Ophthalmic Consultants. With the many technical details to take care of and the large number of patients to attend to there was never a flustered moment. The doctors and personnel seem to work together seamlessly and with such reassuring joy.The honesty and integrity is evident in every step of the procedure because the doctors will tell you the facts with compassion and understanding.I was told that my cataracts were not advanced far enough to warrant removal at this time. For me its wait and see. As I get older I may need the cataract operation. If I do, I know I will have knowledgeable, friendly and highly experienced doctors to take care of it.

From beginning to end I was treated with polite, friendly, respectful staff. I found the workings of the office fine tuned and efficient. Having been associated with multiple medical offices in the capital region your establishment rates extremely high in excellence. Thank you for the positive experience.

Dr. Ebbing listens and answers your questions in a clear and concise way. It’s nice to know that no matter what type of vision issue you might have they are highly qualified to deal with it.

My first time ever having a full diagnostic eye exam. Every person in the office I had contact with was very friendly, professional and you had a great sense they were very knowledgeable. I am extremely pleased with this visit and will use them without hesitation for any future eye care needs. Great place.....highly recommend!! 5 stars!

Worst experience ever. If I could post a negative star, I would.I waited over one hour for the technician to perform tests. Then almost 2 hours more to be seen by doctor. Only to be told that my eye was inflamed (I knew THAT going in). I was prescribed two different drops for my eye, and was told the prescription would be called into my pharmacy.They phoned it into a pharmacy I had never heard of in Texas - and despite 7 different phone calls to this practice, I NEVER received the medication. (This was two months ago!)In this day and age, this is beyond unacceptable. Run, dont walk, to the next doctor.

Great experience at the 670 Franklin St Schenectady Office. No waiting, friendly, professional, efficient, Took time to answer all my questions.Definitely will recommend

Very professional interactions, large practice keeps wait times to a bare minimum, very comfortable office and examination seats. Very knowledgeable doctor. Really felt like I was being cared for by doctor and staff! Many doctors in their offices around the Capital Region, which helps for getting an appointment. Also got an appointment extremely fast (2 days compared to 4 months at another office!)

I was seen at the Clifton Park office. The staff was friendly. Dr. Krouner was fantastic! Very friendly, warm, knowledgeable, and took the time to explain everything. I did not feel rushed and definitely felt cared about. I loved it there.

Dr. Ebbing was great, Dr. Lobels referral was right on, and staff was great as usual. I highly recommend Dr. Ebbing!

Great techs and friendly staff thus 1 star. It’s completely unprofessional and unacceptable to be in the office for over two and a half hours. 2.5+ hours to see a Dr. for 5 minutes, and the techs not more than 15 minutes. I would have gladly rescheduled, again, as my post op appt was pushed back a week already. They wanted me to come back to update my prescription glasses. Not a chance! Would not come back under any circumstance. I was offered the opportunity to speak to a manager, for what, a gift card? I didn’t have more time to waste.

I have been going to this group for many years and wouldnt think of going anywhere else. If I have a problem I need to be addressed, they get me in within hours. The doctors and all of the staff are friendly and attentive. They are well versed with not only their profession, but are knowledgeable with other conditions you may have. The Doctors send letters to you primary care physician so that they are aware of your results. I cant say enough great things about my experience. You may be there longer than you want, but they are very thorough, so you leave fully confident in your vision. I wish I oouild give them eight stars!

Very professional and friendly. The exam was very thorough. However my appointment was at 2:00pm got called back at 2:50 and then didn’t leave until 4:50. It was a real setback to my work day. It would have been helpful to have been given a heads up the eye exam takes all afternoon.

Dr. Feldman performed surgery on one of my eyes last year and sees me annually. I find him to be friendly, personable and highly professional. I am totally satisfied and highly recommend him.

I’ve been going to ophthalmic consultants for over 2 years. I’ve been to the Albany, Clifton park, and Schnecyady offices and all staff have been great!!! I had my cataract surgery almost 2 years ago with dr. Tammaro had done the surgery for both eyes. He was absolutely awesome! Explaining everything to me. Great bedside manner too. Dr. Archebold Has been great with me and answering all my questions. All that and a great staff really makes an office run nicely. Thanks everyone!!!

Staff is friendly and professional however the wait time is very unprofessional. I am here with my two girls. We were 30 min late going into the room, an hour later the basics were done, they dilated their eyes and told us it would be 30 min before the Dr would see them. If I showed up two hours late for my appointments my clients would hire someone else to SELL their house. I have come here to see Dr Carpenter for 5 years myself. I dont have this much time to waste and will have to find a new eye doctor.Update: the 30 min wait to see the Dr is now 50 min and counting.

(Posted on behalf of, and written by, Carol Valentine). In 2017 I was diagnosed with macular degeneration. To my horror, I learned my treatment would consist of monthly injections directly in the eye. Ever so thankful, I found myself in the outstanding care of Dr. David Rabady and the staff at Ophthalmic Consultants of the Capital Region. They have made all the difference in making what could be a frightening and intimidating experience, a positive and anxiety free one. I find Dr. Rabady to be professional, articulate, dedicated, and above all compassionate and understanding. His vast expertise and knowledge are fierce weapons in the battle of this intense disease.His staff is also the best of the best! They are professional, well-trained, kind, and always so helpful. As for me, my vision has improved and the time between injections has lengthened (a sign of good care!). Thank you Dr. Rabady and staff. I could not fight the good fight without you. I appreciate you more than you’ll ever know.P.s. my husband, Mike, has also become a recent patient of Dr. Rabady’s and I can rest easy knowing he’s in extremely good hands.

I wish I had a small independent eye doctor office. This is one like a Grand Central with chaos or walmart during Christmas. During my appointment , I had about 15mins in the lobby, 30 mins after first checkup and then again for 15 mins , they asked me wait again, but I had to go. Got it rescheduled. While waiting I was talking to older couple their wait was worst than me. Even my followup calls with them also very patchy. Let me see how it goes next time.

Wait wait and wait

I wish I could give negative stars..I have called thrice and everytime the person who picked up the phone asked me to wait “momentarily” - but they never come back on the call..highly unprofessional people with absolutely zero respect for people’s time

Thanks for the prompt and responsible services. Staff are patient with patients and very courteous.

Perlmutter 2.0. Wait time is unacceptably long. Can find equally competent doctors that do not have wait times that are utterly disrespectful to patients

All personnel were professional and courteous, our exams were thorough, the offices were clean, and wait time was minimal.

Dr. Deere is pleasant and efficient.

ABSOLUTE FAITH IN DR.CONTRACTOR!!! SHE HAS BEEN TREATING ME WITH A CHRONIC EYE CONDITION AND HAS HEALED ME EVERY TIME!!! SHE IS VERY CONCERNED FOR HER PATIENTS AND ALSO VERY COMPASSIONATE!!!

Show up to my confirmed appointment only to be faced with a locked door and a sign stating were closed I called the number on the sign and was told theyre only seeing emergency cases... No call was made to me telling me my appointment would be cancelled. Took time off work for this.

Worst eye Dr ever! I scheduled an eye problem appointment and they made me sit there for 3 hours for a bump on my eye lid! Staff was rude! The place is a mess! Never again!

More than 1 hour wait for appointment. Are you serious? Why tell people to come at a certain time if they’re just going to be delayed an hour or more? Poor quality efficiency and communication. Unacceptable.

My appointment was at 3:00 I was not called in until 3:30 they had to rush my appointment because I needed to be at a wake for our past fire chief by 5:00 I didnt get out of the office until 4:30 and they still charge the copay my time is just as valuable as the docters and staff.

Friendly, professional, excellent service, put me at ease.

Like this place and the doctors and staff are extremely caring but the wait time is unbelievably long and the run around to find out what is actually wrong with my eye has been going on for over a month now....

Took my mother here for surgery on her eyes, was disappointed from start.....the doctor argued with nurse over measurement of her eye and that was just start....the lack of communication between doctor to patient was just sad....so big day of surgery I took my mother they signed her in she went into room sat down and about 25 mins later came rushing out.....they had signed her in sat her in chair started putting drops in wrong eye so my mom questioned them on what they were doing.....they not only were doing wrong eye they were doing wrong surgery and had not said 2 words to her about what they were doing....I would not recommend this quack butcher shop to anyone.

Great staff great Doctors...

It takes a little bit long but you are all set in a very friendly environment:)

They do not give out your pd measurements and have a workaround in regards to it being in your medical records (its not in them, the shop measures your pd). Do not go to their shop.

Dr Lobel was very thorough