This hospital has gone downhill tremendously. It’s no longer a place for children to go & have their medical needs addressed & fixed or as close to fixed as possible. It’s no longer a place where parents are comfortable with taking their children to be helped for their medical needs. The nurses, people who want to be nurses, unfortunately some of the doctors too, & so many other staff here, especially receptionist, are just rude. It’s really very sad what has become of Akron Children’s Hospital. They look great for the media, & for those they want to get money out of to expand, but very few at the hospital actually care about the children & their well-being. It’s just a paycheck & not about these childrens lives. They make it look so good though. It’s sad that our only other option for emergency medical treatment is so far away.

We were very impressed with Dr. Marcella Bromberg. She was caring, knowledgeable, a great listener and attentive to all details. We couldnt have asked for a better doctor and person.

This place is not what it used to be.They left us sit in the waiting area for over an hour and a half while my 5-year-old son had a fever over 101 and I had to threaten to leave and suddenly they had a room for him.After explaining for the fifth time what was wrong, they finally ordered a urine analysis.We waited two hours and finally asked a nurse what was going on. She looked up from her phone and saw that our results had been back and she was sending the doctor in right away.We were told no infection and it must just be viral and sent on our way.If youre going to drive an hour to get there from Mansfield, youre better off going to Columbus.

The nurses and doctors were so amazing and we couldn’t have asked for a better experience in the ER and then 7200. Angie in the ER (helped my son with breathing treatments) was an angel on earth. Nurse Aysa and Megan in 7200 were so so sweet to us. We loved them! They also gifted us a humidifier to take home. I would trust them with everything! I hope they know how grateful we are.

I had to bring my nephew in for breathing problems. We received amazing care. Each staff member was great, absolutely no complaints.

OMG... AFTER NEWLY MOVING TO AKRON MY FAMILY WAS TRAUMATIZED. THEN I HAD TO RUSH MY SON TO THE HOSPITAL NOT KNOWING WHERE TO GO. AT THE LAST MINUTE SOMETHING TOLD ME TO BYPASS THE FIRST HOSPITAL AND I DROVE DIRECTLY HERE. I CANT EXPRESS HOW AWESOME THE STAFF IS HERE. THEY SAVED MY SONS LIFE.. THE ER TEAM DOCTORS AND NURSES WASTED NO TIME AS HIS HEART WAS BEATING ALMOST 300 BEATS PER MINUTE..THAT WAS IN JANUARY OF 2021. UNFORTUNATELY WE HAD TO COME BACK AND ONCE AGAIN THEY WERE ABSOLUTELY TOP NOTCH! THIS TIME IT WAS 3 DAYS Before my sons birthday 8 MONTHS AFTER THE FIRST TIME THIS ACCURED. They not only did there jobs but went above and beyond and Came in singing and presented him with gift cards and gifts all while in the emergency room... After he was STABILIZED of COURSE..AFTER WATCHING EVERYONE MOVING QUICKLY YOU VAN PHYSICALLY SEE HIW THEY EXERTED ALLOY OF ENERGY VERY QUICKLY AND TO STILL COME IN TO UPLIFT HIS SPIRITS REALLY TOUCHED MY HEART. I CAN ASSURE YOU IVE BEEN IN NURSING 23 YEARS AND NEVER EXPERIENCED SUCH GENUINE LOVE AND CARING COME FROM THE STAFF IN A ER DEPARTMENT. I ABSOLUTELY WOULDNT RECOMMEND ANY OTHER HOSPITAL FOR YOUR CHILD.. AS I TRULY LOVE AND APPRECIATE THEM.. THANK YOU SOOO MUCH EMERGENCY ROOM STAFF...IC UNIT FOR BEING WONDERFUL IN YOUR FIELD AND CARING..

Absolutely amazing hospital! The staff is amazing, everyone was so nice very helpful! Even the parking attendants are nice! If I could give 10 stars I would! They completely put myself and my daughter at ease about her procedure, it was quick, easy and painless. Very caring doctors, nurses, aids, and staff!

Would not recommend. They won’t let me take my child home, or to a better hospital but can not care for her the way she needs! I will never be back.

They were so patient and understanding with trying to help out 2 exhausted parents with a non verbal autistic child. Its a 20 out of 10 if I could give them that rating. The medical students, residents, doctors, specialists, xray technicians, radiologists,phlebotomist all go out of there way

They have no respect for your decisions because they think they know best I refused to allow them to do surgery on my child so they scheduled the surgery anyways and after the day passed they called social services and said I didnt show for surgery Dr Con!!! Dr Khan knew we didnt want surgery... Cant be trusted!!! My baby is a month old so I said NO... Now I have to deal with social services on top of everything else... theres a special place on hell for doctors like him

The hospital and staff is truly the best around. Unfortunately, with all of the changes going on, when you call to make an appointment with anything having to do with Akron Childrens, ENT, Pediatrician, etc, you are forwarded to a call center or someone working from home, where you have to be on hold for 45 minutes. Everytime. I have waited on hold for so long several times, that I got in my truck and drove to tye Green location, went inside and made an appointment while still being on hold. After I left, I was still on hold. Beyond ridiculous and frustrating. Please fix this.

They made me paralyzed from the waist down when I was a week old based off a wrong diagnosis that led to a failed surgery. Severed my spinal cord with a needle. I was 7 days old I’m 26 years old now.

I was admitted to the ER and we didnt have to wait long at all, the nurse who brought me to my room was extremely kind but my doctor was extremely rude and laughed at me when I told him what was going on. I was in the ER from 10pm til 5am until finally taken upstairs to the residency area. I felt mocked and laughed at by the staff. Would rather go anywhere else.

My twins daughters were born at 27 weeks, and spent 86 days in the NICU. In such a time of worry for my family, everyone that we came in contact with in that hospital was amazing!!! The care we got for our girls were amazing!!! To the point I have chosen to go back and get my nursing degree, so I can work in the NICU myself. And repay other families with the kindness and care my family got

4 hour wait due to 1 trauma.... I think that is a bit ridiculous.

I would like to thank Dr. L. Floccari and team. Nurses are are so carrying. I have never been in a hospital so carrying and professional. We will always remember are time here. Thank you so much!! Also I want to thank the staff here they are so nice!

As Ive been sitting here in the ER with my child in excruciating pain, dizzy and a fever...thats exactly what weve been doing for over 2 hrs now....Still sitting. Time is too long for any child to be waiting with this much pain.

Trying to get our newborn set up with With Mansfield Akron’s children’s hospital is a nightmare.Impossible to make or schedule a appointment with them..Been trying to get through or set something up since 9am, and it’s now 12:41pm .. Absolutely ridiculous!!Thank god it’s not something urgent.Look elsewhere. ⚠️

I love Akron Childrens. From the moment my son was born, his stay in the NICU was amazing. The nurses were attentive and friendly and very helpful. When I had to leave due to my own health emergency they helped facilitate me getting to Akron General nearby and saved my life. I appreciate all the hard work that they do. I cannot say enough great things about them and will be forever grateful for what they did for my son and I.

So after calling 2 different people to get a price for therapy, they said sorry - we can’t tell you the cost of each appointment. Even though I provided a billing code & name of service. My insurance doesn’t cover this, which I explained, so I have to pay out of pocket 100%. They simply refused to tell me the cost because “they couldn’t find it” even though I called the billing department with the code & begged for them to ask their supervisor & get back to me. It’s ridiculous to expect people to show up and agree to paying an unknown cost!

I absolutely love Akron childrens. Theyve been a blessing for my complex child. But their appointment system has become a real nuisance.

Poor service. Waited HOURS just for some type of assistance.

I went to get surgery last week...I was in the hospital for one night but I had the BEST NURSES EVER! They were super kind and they helped me a lot. I love coming here it’s worth the hour drive.

I would like to start out by saying I have had some horrendous experiences in hospitals, to the point of it being an issue of anxiety and panic when entering a hospital. I gave birth to my son in North Carolina two years ago and it wasnt the best experience and I had just gotten used to doctors and nurses not listening to the mothers needs or wishes to the point where I felt devastated, vulnerable and jaded.But I came in two days ago to give birth to my daughter and I fell absolutely in love with the energy, patience and overall concern that these nurses had for my wishes and health needs. I met well over 15 nurses during my stay and not one of them had an attitude for even a second with me.I know that sometimes people can have bad experiences based on every day circumstances and not everyone is always in the best mood, that goes for patients and nurses, because no one is perfect and we all deal with things differently, but I am so very grateful for the involvement I was able to have and I am so grateful for the nurses, doctors, students, cooks, and cleaning staff that took care of me and were genuinely nice and concerned over my well-being.I also loved listening to the communication between the nurses who were learning and the ones who were teaching. It was very progressive in that aspect. No one seemed afraid to ask questions or help each other learn and grow from their experiences.

The customer service here is horrible. When you call the main line- the operator is incredibly rude for no reason at all...Billing department is inconsiderate and treats you like trash even though I paid the Bill on time...I would never recommend a place that has such poor customer service. I would never trust the care of my children in this hospital. Ever. Do not go here unless you want poor care or have no choice. If you have no choice- document your experience with names and times. DO NOT RECOMMEND.

Visited ER recently i didnt like the way my daughter and I were treated. Nurses were very rude the doctor was not understanding she was very unprofessional ! The pediatric intensive care unit team did an awesome job caring for my child love those guys great team work and communication ! Some of the staff members from the ER could use more medical schooling

The greatest hospital for our children.

This one star is not due to the staff or anyone at Akron Children’s. This review is due to the fact that their financial assistance program requires you to have $0 in your HSA to apply. It’s a slap on the wrist for people who save up money to put in their HSA. Nationwide Children’s does not have this requirement. We will be going to Nationwide as much as possible.

I’ve been going to Akron Children’s main campus since Spring of 2019. The staff was so patient with me and my parents. I especially want to say how thankful I am for Dr. Pittinger and Dr. Andrews (my surgeons) and Dr. Wyneski. They have all been patient with me and I just want to say thank you to all of my doctors and nurses. I got surgery in December of 2019 and I had so much fun with my nurses on New Years. I will be getting another surgery soon and I’m very nervous but the doctors and nurses always tell me that it will be okay and I will feel better soon. So thank you to ACH for being such kind people.

Early this morning my daughter was taken by ambulance from our home hospital (we live in Trumbull county) to Akron Childrens (in Akron) for observation. My daughter has high functioning autism & doesnt speak & has major sensory issues. The staff was absolutely AMAZING not only with her but with us (myself & her father). We didnt have to sit there & wait for an update on what was going on, the staff was readily available whenever we needed them, even the food service was great! The nurses were phenomenal (I believe our nurse was Alex) & the doctors were even more amazing & caring! I wish this hospital was closer to where we live because this would, without a doubt, be the only hospital we use. Thank you ACH for everything you do, you guys are amazing!

Amazing people hands down best hospitol care ive seen yet, kind helpful and understanding

My son was a trauma patient and I have to say the care recieved from the trama team and surgical team was excellent! We want thank our nurses Amanda, Andria and Maggie for taking excellent care of our son. They were very attentive and kind. We have been to Childens multiple times and have experienced nothing but the best care. THANK YOU FROM THE BOTTOM OF OUR HEARTS!

I love it there my daughter is still there they are great with my daughter couldnt ask for a better hospital

I was planning on working at this place in the coming future until recently. Apparently from what I learned picking around is that they just started paying people without a 4 or more year degrees more than those that do to jobs that require people that are more qualified. Plus the people without degrees have free parking now and people that have their degrees now have to pay for theirs unlike before.Now it may just me be but Id like people that are working with my kids health to be the best of the best and not greenhorns with a two year degree.

My Grandbaby has been there since day one. 8 and a half months. Love the staff. Her primary nurse Rachel is so wonderful. All the nurses are wonderful. We learned so much.

Absolutely wonderful! I have 2 children who have been helped by ACH and they were phenomenal every time.

My experience in the nicu with my newborn has been amazing. In such a difficult time the nurses and doctors have truly showed how much they care about not only my baby but myself. We are lucky to have such a caring team while here

I have to come here a lot for testing and appointments. Its really nice, the overall atmosphere, the doctors, the food, the gift shop. Ive been coming for a few years now and dont really mind coming, almost look forward to it because the experience is so nice.Just one thing - the wait times. Im not sure if this is in their control or not. But one time, if I remember correctly, I had to wait in the ER for nine hours. Give or take a few, this was like 2017. But I was in pain for a long time. I feel like waiting times could be improved.

We have been in multiple times with our newborn son and Akron Children’s staff have been fantastic and helpful. I’d like to personally thank Dr. Patel for her empathy and kindness working with a first time mom. She eased my worry and even followed up with a phone call. It is so nice to know that we are not just another patient, but that employees like Dr. Patel care greatly about the people they treat. We’ve been in the urology and hematology offices as well, which are top notch also. Thanks so much for all you do!

Ok! Today the date 06/30/2030 at 11:10pm giving this reviews not because I am bored in parking lot. Actually I came to emergency for my baby at 8:00 pm. And I am waiting outside and can’t hold my wife and baby because her phone died. I called in and some rude lady answer my phone I explain my situation and ask if I can know about my baby? She said what you looking for ? Very rudely and ask me to call her back in 10 mins. What kind a service is this question hospital management? Very unprofessional phone answer .

The hospitality was wonderful when I was hospitalized for a few days. However I had to come back again a few weeks later. I thought whatever you say to the doctors is suppose to be confidential, but I guess one nurse didn’t care and told my parents. That’s exactly why teenagers don’t always trust doctors and nurses with keeping their personal business in private.

Having surgeries here for my kids have been very helpful and the staff BUT the ER doctors I feel just want to make an easy $$$. Bring my baby in, they state acid reflux but are not allowed to write scripts for it that we have to go to PCP for one. So my child will now have to suffer longer and struggle to eat all weekend till I can get into doctor and Monday I have no clue if they have an opening yet at doctors. Very disappointed in these ER doctors.

ALL Drs.. Nurses.. Cleaning Staff were super helpful.. patient and kind to my 3 yr old grandson during his many visits. Very positive experience 👍

They are taking extraordinary care of my son!

I would recommend Akron Childrens to every parent. My daughter had her eye surgery today and everyone was amazing. The doctors, nurses and staff really make you feel confident and comfortable. The life specialists are such a great addition. The Hospital is clean and very kid oriented. Our recovery nurse Dawn truly understood what we were going through! Thanks for taking care of my little girl!!!

I was in the psychiatric unit about eight months ago. I had the most wonderful experience. They helped me find peace within myself throughout my stay. I was generally happier there then any other psychiatric unit Ive ever been in. They helped me find new coping skills that I actually enjoy. Overall had a wonderful experience there.

Staff was very nice...but apparently understaffed from what they say. My daughter would have to sit and wait 30 min until after she ate to lay down...if I hadnt stayed all night, there were times she could have waited over an hour to an hour and a half. Few times she buzzed to go to the bathroom, and it took forever. Once I ended up taking her, and after an hr and 15 min had to buzz again so they could measure it. They are super loud late at night...like they have no idea people try to sleep after midnight.

The care and respect the staff have for children amd adults are like no other hospital around. All of my kids love to come here! Yesterday, we had a long day in store and to our much surprise, both my kids, one older and one young, were given goody bags with all sorts of activities in them at our ultrasound check in! They were made from a local sorority, which shows how much love and support this hospital gets from not just the patients, but the community!We travel 40 minutes one way in order to come here. And will continue to do so because of the care and expertise along with the love and passion the people who work here truly have for wanting to improve the lives of children. We feel very grateful to be a part of that!

I love that the hospital has things for kids of all ages to do to keep them busy and feeling as comfortable as possible. It is nice to have staff that works together and communicates with family. Of course you never get sleep😂🤣😂 And everyone wants out😁🙃😜😍

Extremely caring staff, wonderful bedside manner. You can tell the staff and volunteers are passionate about making kids better and keeping them happy.

Great expierence!! Went to get lead tests done for my two children and couldnt have asked for a better outcome. Very friendly and patient staff, beautiful waiting room and it shows they love their jobs! Great work, Akron Childrens rocks!!

While I was in the hospital for a week I had many different nurses and Nights were the roughest for me. But one nurse really helped me and my mother a ton. While we were having a rough night the day before I went home I got emotional cause for a week I couldnt see my mother next to me from the handles on the side of the bed...felt like I was talking to a wall. I called in that I was in pain cause I was crying and I had broken ribs thats painful. TIFFANY was my nurse then and she came in and ask my mother what happened well... she got emotional too. TIFFANY brought me a coloring book and a tea and many other things that help me feel better and 3 weeks after that when i get upset i use the book and the other toys she gave to me. She was one of the sweetest nurses Ive ever had EVER. I hope you see this and make sure she knows how much of an impact that little thing did for me.

Childrens used to be easy and convenient for scheduling appointments. The move to centralized scheduling has made it difficult to make appointments. Ive had issues with sports medicine and dermatology. Im currently waiting to schedule an echo cardiogram for my son. Ive scheduled appointments only to have the department have to call me back because it wasnt scheduled for the correct amount of time. It may be a cost cutting program to have centralized scheduling but there is no value to the parents or children trying to be seen.

My family has always had the best experiences with Akron Children’s Hospital. We’ve visited for a broken arm, a broken hand, a serious dog bite and several less dramatic episodes. We’ve had nothing short of superior service from all departments from registration to suture techs, nurses & doctors. Knowing Akron Children’s is down the street, I feel empowered to let my kids try almost anything 😂

Its a nightmare. And certain places nurses have no professional ethics. They make fun of your native nationality. Ive never seen anything like that. The treatment of some is horrible.

They’re just horrible you wait hours and hours and the doctors don’t listen to you and then charge you millions of dollars for an ice pack when I know it’s something bigger than what they say it is just terrible need new staff or are ACTUAL DOCTORS

Excellent experience! All of the nurses on the 6200 Floor that we had were amazing. One in particular touched my heart. Chrissy, you are wonderful. You took care of my daughter so well in 6221 the entire stay during our days at Childrens.. You made her feel at home, especially her first experience being admitted. So caring. So efficient. Such a pleasant young lady. You put your heart in what you do. Thank you. God Bless you and your family! And to all of the nurses that took care of my daughter, thank you! Everyone was simply amazing. I dont remember names well! My daughter and I first experience with all of this, and your understanding together made it what it was.Good luck to all of you.Sincerely,Rm# 62214/9/19-4/11/19

It is a great place. I love the gift shop. And the broad array of docs... Its a great hospital

Today was our first time at Akron Childrens and every staff member, nurse, doctor, etc had a smile on their face. The atmosphere was pleasant and the hospital overall was clean and updated! The receptionists at the help desks were friendly and professional. Dr. Mandalapu was absolutely great! My daughter also said she felt very comfortable talking with her. I have no complaints about our visit today!

Our son has multiple medical issues. Akron Childrens is THE best!! All the Drs work well together and My Chart helps with having all records at our fingertips and emailing quick non urgent questions. We tell everyone how great it is!

We recently brought my toddler in for his very first ER visit and had a great experience as far as ER visits can go. We didnt wait long at all in the waiting room before we were taken back to a room. Once in the room it did take some time for a doctor to come in and they didnt spend much time in the room at all but the popsicle my son received after the doctor was in did seem to help calm him down. The registration person didnt actually make it into the room until we were being released to leave but that didnt really impact our visit. Regardless, the doctor was quick to diagnose the problem, prescribed the necessary medications, and tried to be as quick as possible during her examination while still being thorough to ease my childs discomfort.

The staff was nice and professional but this hospital is always packed. We’ve waited from 9 PM and currently, all are still here at 1 AM only waiting on an x-ray for my 4-year-old little sister. We sat for the most part of this visit, waiting to get called back twice and we waited on nurse and doctor for hours. Also, while waiting it was a few children screaming and crying in the waiting room. So many parents and children were waited to be seen. There was also a time I’ve driven passed this hospital and it’s ALWAYS PACKED. I don’t know what the staff does for most of it’s spare time but they obviously don’t instantly service their patients. Not a bad hospital but not a considerable of their patients time.

Sat in ER for 6 hours. Dr supposedly ordered an ultrasound 2 hours earlier but technician came in and stated she just hot the order. Very poor communication and help. Still sitting here 5+ hours. Ridiculous. AND...ordered an IV to be started but could not explain why!

As a mother, my childrens healthcare is extremely important. Weve used Akron Childrens pediatrics since my oldest (13) of 6 was a newborn and theres nowhere Id rather take my kids. In the past 4 months, 2 of my children have had overnight stays at the main campus and their care was top notch.

I had my son there on Dec 23, 2019 for a scheduled appointment with his doctor. After the appointment, i was sent to radiology to get a copy of my sons x-rays to take with me and the woman working there was terrible. She was the only rude person Ive ever met working there. My son even mentioned her being mean when we left. She was rude from the minute we walked in. Even other patients sitting in the waiting room were looking at each other like they couldnt believe how rude she was being to everyone. Unbelievable.

Great staff! Even with the busy atmosphere, all the staff I came across seemed to being enjoying their job. This was a reflection of their quality of care given to my child.

Waited in the emergency room lobby for a hour and half. (Witch I understand they where busy) got back into a room. Nurse and registration came in. After almost two hours no doctor came in. Very disappointed. Ended up leaving

The lady tried to sign in other person behind me while i was in a line how could she do that that’s crazy

Akron childrens is a fantastic facility! Friendly staff. Loving nurses. Great doctors. Clean!! I recommend ACH.

Absolutely horrible place. HORRIBLE.Waiting THREE hours in the ER waiting room for my dehydrated one and a half year old with a high fever. Finally taken back to a room and we’re going on over THIRTY MINUTES without seeing a soul come into our room. No nurse, no doctor, nothing. All of my experiences with this hospital have been absolutely horrible with rude, nasty comments from doctors and careless nurses. I will never come back to this hospital.

Excellent service every time we come here, very children and family oriented. I had the opportunity to visit numerous hospitals and emergency rooms but this one is on the top of my list when it comes to child care. Residents of Akron and surrounding areas are very lucky to have facility with this level of excellency and professionalism in their city.

I love this hospital, everyone was very kind and helpful when I had to take my child there. We had to go back for a follow up and called to figure out where we were going the receptionist was RUDE RUDE RUDE!!!!! This lady seriously needs to work on her customer service. Was ZERO help. Acted like I was completely stupid because I wasnt familiar with anything around there, even though Ive only been there once. Im overall still happy with everyone else that Ive had to deal with.

I was in the behavioral health unit for 3 days and it was absolute hell. i wasn’t even allowed to sit by the window for unknown reasons. i just wanted to be near outside because i wasn’t allowed to physically be outside. if you’re struggling and need help this isn’t the way to get it. they would snap for tiny things. if you moved the wrong way if you talked to anyone in any kind of way INSTANT separation. staff was always on different terms. i wish they would have listened to me when i had stated i needed help with anxiety and depression not with learning how to isolate myself and read packets i could’ve easily found online.

My son was sent here by his pediatrician in Ashland and with such a large facility, I understand the long wait. Once we were put in our room Dr. Doamekpor was outstanding. She made us feel very comfortable and explained everything clearly. What a special talent to be so friendly and accommodating with such a busy place. Thank you Dr. Doamekpor for taking care of my son.

Ive always heard of Akron Childrens Hospital but just recently had to go there a few times. I cannot say or express enough how awesome ALL of the staff and doctors are with the kids and parents as well. They are VERY focused on each individual child and make each one feel important. My daughter had an endoscopy done and she was sedated. They were so comforting and loving with her. It made my heart swell to see he happy and comfortable with the staff. I would highly recommend to ANY parent!

Took my 2 year old son in for a high fever. I spent 1 1/2 there waiting. Come to find out someone with a 3 year had been waiting 5 HOURS! A NEWBORN WAITING MORE THAN 2 HOURS! ARE YOU KIDDING ME? YOU ARE A MULTI MILLION DOLLAR FACILITY AND YOU CANT GET THESE CHILDREN SEEN FASTER! OH THERES NO BEDS!! I DONT CARE FIGURE IT OUT!!! I ended up leaving and going to his pediatrician!

Medical care was great. Billing is a nightmare!! I am financial responsible and signed all paperwork stating such but No one updated the system in a 5 month timeframe of my sons care. So all bills went to father even tho I called several times to fix!! Not their policy to update guarantor information. Now account is in collections when insurance called and explained they were paying. Worst billing company I have ever dealt with!!!

This is a great hospital for children the Dr made my daughter feel comfortable with the jokes he was telling her

My son was in a UTV accident and was air lifted to Akron Childrens. As parents we were devastated. From the minute my son got the emergency room the care was excellent. The trauma team was terrific. Ashley the nurse he had the first night in ICU was really exceptional and took great care of him as well as many other nurses throughout his stay. The communication was good throughout his stay in ICU and also as he improved and went to a regular room. Hali Ramsey was also involved throughout and then took care of his release . Released a week later and he is doing well so far. Highly recommend. Nobodys perfect but Im not sure what they could have done better.

Love coming here with both my boys. Friendly staff and doctors. Best place to bring a child.

The 8100 unit here is fantastic. It is clean, organized, friendly, and helpful. It helped me through the hardest part of my life. I have always struggled with mental health until I came here. The nurses care, the staff is kind, and they want the best for their patients. Definitely the best psychiatric unit i’ve been to. The er wait was a bit long but I genuinely believe it’s because the unit is so good and people know it. So there’s more people wait for a room. Would 100% recommend.

Brought my child in for my first ER visit. Every member of the staff went above and beyond my expectations. They were so caring, friendly, fun, understanding, patient and simply put great. I hope I dont have to bring my child in anytime soon but if I have the need, I know I can trust this staff.

This is primarily a warning. ACH charges over $1000 for a standard ultrasound. Most places charge $200-300 or $400 for a fancy 3D ultrasound. Just an FYI in the crazy world where you can rarely find out the cost of a medical procedure ahead of time and wait months to get a surprise on your bill.Facility was clean and staff was generally nice.

Loved loved loved this hospital until you have to deal with customer service and screwing bills up without a care and then selling them off to collection agencies because your disputing the bill terrible terrible terrible customer service Im still in shock of how bad they screwed this whole thing up.

The hospital remodel is very nice, but makes it difficult to find where you need to go if you havent been there in a while. The Cardiology department is great, Dr. Clark does amazing work.

This place is fantastic. A culture of caring, compassion, and competence. I am a nurse and always take my kids here. The best!

The Neurodevelopmental Science Center has given us problems on multiple accounts for the last couple years but the last couple months have gotten ridiculous. After yesterdays visit I wrote a lengthy complaint email to the hospital for being treated with complete disrespect by the Dr. He told me I was smoking too much pot! I dont even smoke pot at all! What kind of Dr. keeps their job after talking to someone like that? He needs fired!!!! He makes the reputable hospital look really really bad!

What was supposed to be the happiest time of my life has transformed into a nightmare due to my children’s stay here

I am incredibly frustrated with the financial/bureaucratic part of this hospital. They have no system or recourse for disputing bills. For their occupational therapy (for kids), they are able to charge more than ordinary because their hospital is classified as a trauma hospital. The people working for them do not have medical doctorates (but medical certificates), and have set charges of over $300 an hour.

My niece was fighting for her life and they cared for her.. most nurses are really good nurses and doctors here are highly educated

Great hospital I am a child and every time I go there the staff are caring and awesome. They are very understanding. They like to have fun there not make kids feel terrible.

Extremely slow. Has little concept of time and no consideration for others. Especially when discharging a child.

I love this hospital and will never take my children anywhere else! The love and compassion the entire staff had was unmeasurable! Our time there was made easier because of you! Thank you to all of the staff at 7100!!!!

Troy in the ER is the best nurse we have even experienced! He took the time to make us feel so at home even though the place was packed.

All the doctors here were amazing! Hospital was clean everyone was kind... Nurses as well. We brought our daughter in through the E.R. because she had stopped breathing at home. Out of the whole experience I must say that Dr. Paulin in the ACH E.R. is by far the best doctor we have ever met. She was very very PROFESSIONAL, THOROUGH, CARING, AND INFORMATIVE. This woman was amazing! #MORETHANADOCTOR THANK YOU SO MUCH!

Awesome place they took such good care of my grandson that was in a gocart accident.❤️💜

Thanks for being so good to my little girl today:)

I will not take my child anywhere else!! Bless this place!!

Best place for sick kids. Very knowledgeable doctors with the best bedside manner. Know how to talk to kids and I absolutely love this hospital.

This hospital was once great. My children are adults now and were treated there many times in years past, and the treatment was always superb. It saddens me greatly to see all of these negative reviews about recent experiences. These things happen to hospitals that are administered by business people and not doctors because profit becomes the motivation for decision making. My wife has worked for the hospital for many years. She and others with whom I am aware were not overworked in years past when our children received excellent care. In recent years, however, my wife works 10 to 12 hour shifts, comes home, eats dinner and has to login and work until about 2:00 am. She then has to work several hours at home on both of her days off and then work on her vacation days in order to get all of her work done. And she is only paid for 40 hours per week because she is classified as exempt; another word for slave. She has absolutely no personal life. She has aged 20 years in the last few years. Childrens Hospital is killing her. She will not complain because she is afraid of being fired. It is no wonder that the patient care has gotten so bad. Does anyone want sleep deprived medical professionals who have been mistreated by hospital management for years treating their children?