The worst place to send someone you love!

Dear people (May 21, 2018)After my review yesterday, I received a call from the management requesting a meeting with me to address the points that have been risen in my review. When I posted my review, I had no idea that there would a response, but I was surprised how fast they responded, and how fast they found solutions. Ive found the management was very appreciative to what Ive said and they were trying their best to attend to the negative issues. They assured me that a certain action has already been taken regarding the hygiene point. Regarding mothers situation, which was my main concern, things were resolved in the way that is better then what I was hoping for. Im pleased Ive chosen this center for mothers rehabilitation period.Dear people (May 20, 2018)Im in this center, accompanying my mother for 6 days now, therefore my reviews based on my subjective observation as a gust not as a patient. Heres what Ive noticed:Points of strength:1. Every one is working in this center is very kind and understanding. Except maybe one odd case that Ive noticed, with which was dealt properly.2. The meals are made and delivered to ones diet. Ive given them mothers food program and they followed it to the letter.3. The physical therapists and the occupational therapists are very good and they will stick to the exact timings if you ask them to follow one.4. A personal from the management is checking on the residents one by one to make sure they are comfortable and have what they need.Points of weakness:1. The phamesy is irresponsible: apparently there is something missing the chain of orders. Every thing is in the charts, but apparently no one reads them before they bring the medication. Mother is under going cancer treatment and she needs to take her medication (chemo and hormone pills) every day at 8 am sharp. Until now no one got perfectly right, sometimes too late and sometimes missing a pill. And every day I have to remind them. Today morning I remind them again, the nurse told me, see, I dont even know that! I said, its in the chart! The chart itself is still manually written! It amazed me in the 21 century, they still do manual charts! Also there is no schedule for the pain killers. Or to be more specific, there is a schedule but I have to remind them every time. Sometimes mother is in pain and they are not sure what they should give her and at what dose they should give her. Until I asked them please tell me what the system of giving those pain killers is.2. The center is way under staff on weekends-especially at night: I dont understand, are the bowel movements of human been take time off at weekends? Are the needs of these seniors and patients any less on weekends?Why is the center is under staff on weekends. Two assistants only for the entire floor. And Ive noticed that it takes even a longer time for an assistant to come for the patients and seniors who are buzzing for help.3. Cant find hot water in the night! When I ask for it, they microwave cup of water. Microwaving water is very dangerous for a cancer patient.4. The hygiene should be at maximum level. Which unfortunately it isnt. When they empty the bed pan for some patients, they washed it in the same hand/face washer sink without scrubbing it after. There should be a proper place for washing the bed pans or they should scrub the sink after each time they do that. I couldnt use the sink or let mother use it after they did so with moms roommate. I complained to them to clean it.5. There are a lot of noise at night and minimum privacy and very much inconvenience with lights arrangements because the rooms are shared. If the roommate cant sleep at the sleeping hours or wants to hear loud tv because of the hearing impairment while the other is asleep, what would happen here! You can imaging the situation, right? What would it take if they divided the rooms not with just a curtain but with wooden wall? Mother couldnt sleep a whole night straight because of the noise and nurses coming and going for her roommate.

Great care, my mother in law spent a few years there and was recently under Hospice care which was top notch. She passed today God live her.